B And B Movers

Review: purchased a 60 inch flat screen sharp smart tv from Conns for which I am making monthly payments to them along with several other items. I have never been late on a payment.I purchased the TV on 9/4/2013 with extended warranty for 2 years in the amount of 189.99. at the time it also had a factory warranty but the store salesman failed to tell me that the factory warranty would be up in February of 2014 and that my extended warranty would not kick in until September of 2014 and would end Oct 4th of 2015 and the TV went out on May 13th, 2014. a repairman was sent out on May 15th,2014 he was unable to repair the TV and told us that we would need a replacement.He gave us a claim number. After no contact on Monday may 19th I called Conns the rep couldn't help me all she could say was the ticket had been closed but it showed nothing of a replacement but refereed to Sharp as the one who was to contact me. she left a message for the manager to contact me,a call I never received, So on Tues 5/20/14 my husband and I called Sharp we were told by them that the warranty from them had expired in Feb 2014 and we would need to call Conn's. we again were given the run around, told our claim was still not completed and our warranty was no good until September 2014. we were shocked that we were now to be stuck with a TV that did not work and payments that they still expected. we were offered 25.00 in a giftcard. for our frustration. which of course we declined. we told them that in the past per information I obtained from the internet in November 24th, 2009 they were fined 4,5 million in restitution for this type of practice and all we wanted was a replacement TV. we have gotten no where. we actually bought another TV from Best Buy who we have never had a problem honoring their warrantyDesired Settlement: I would like all the payments I made on that TV returned including the money spent for the warranty. I want that TV removed from my account and nothing on my credit in regards to it. I would like a letter of apology for all my frustration and inconvenience and the lies they have told. They misrepresented the warranty and breached it by not replacing the TV so I would like 700.00 half of what we spent for a replacement.

Business

Response:

Thank you for the opportunity to

respond to Ms. [redacted] complaint.

Our records show on 9/4/13, Ms. [redacted] purchased a Sharp 60-inch

television with a 25-month RSA & Accidental coverage. As stated in the terms and conditions of the RSA

& Accidental agreement, the coverage does not replace the manufacturer’s

coverage, however it provides additional coverage that the manufacture may not

cover such as accidents. On 5/13/14 Ms.

[redacted] contacted our service department stating her television would not

start and the power light was blinking. A service call was set-up and the

manufacture sent an authorized provider to assess Ms. [redacted]s’ repair

needs. We have contacted Sharp (Manufacturer) on Ms.

[redacted]’s behalf and was informed an exchange has been approved. Sharp advised

they will be contacting Ms. [redacted] directly regarding the matter.

No refund or reimbursement is due

to Ms. [redacted] at this time. If Ms. [redacted] wishes to cancel the

Repair Service Agreement for a prorated account credit, she may do so by

contacting customer service at 1-877-358-1252.

If we may be of further

assistance, Ms. [redacted] may contact us directly at 1-877-358-1252.

Kind regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

Regards,

06/12/14 my television was replaced by Conn

on delivery of course their delivery person broke a very expensive

Review: On [redacted]nd of this year I set up my account for online bill pay with Conn's and paid my first bill with them online of $100 (which was an overpay). Unfortunately that weekend I ended up in the hospital;where I received an email from Conn's stating that there was a problem with my account. I called them and was told that a number was missing from my account and did I know my acct.number. Luckily I did and the gentlemen in security stated that he would take care of everything and for me not to worry. When I returned home and checked my account I discovered that no funds had been withdrawn so I called Conn's. I got security again and was told another man had the case and was trying to break the case. Meanwhile my account had not been paid so while I was on the phone he withdrew the $100 dollars plus the $3.00 service fee. From there it went downhill Con's withdrew the other $200 and in essence wiped me out as I am a senior and live solely on my Social Security check. I discovered this fiasco on [redacted] and began the numerous calls to Conn's to get my money returned. Can we say Hell! They had every excuse in the book and are making it extremely difficult to obtain my funds. As a senior this is causing me great hardship...in fact I had to sell some jewelry to cover some checks in my account so they would not bounce due to Conn's indifference. As of my last conversation they stated it would take them 7 to 10 days to put my money back electronically yet they can certainly remove it fast enough.Desired Settlement: I want my money refunded immediately and if possible I would like them to devise a better way for me to pay them their pound of flesh if not pick up the oven and let us cease to do business as their operation is primitive and badly organized without a negative on my credit report. If that is not possible I will settle for $500 dollars for pain and suffering.

Consumer

Response:

This letter is to inform you that Conn's has carried out to my satisfaction the resolution it proposed for my complaint, filed on [redacted] and assigned ID [redacted].

Regards,

Review: This Conns location along with the warehouse location off of Einsenhaur has been giving me the runaround with an order that was placed since 1/**/14. I received half the order and now I keep getting excuses from the company with receiving the rest of my order. They stated that they had 12 in stock when I go to the warehouse and have to wait 2 hrs then they say we do not have any in stock and this has happened on 2 occasions already since last Monday. I go back to the store and advise the sale representative that Im sick and tired of waiting to receive my merchandise they advise they are going to call a different store and get it delivered to the store as of 1/**/14 and 1/**/14 I go back and I get a different story and they expect me to drive all over San Antonio to look for this item that they told me was in stock on 1/**/2014 and have yet to receive. I expect the company to provide better service than this and I am not getting that and I am a new customer, not a good way to start off. I advised the sale representative that they needed to have the item delivered to me because I have come to the store too many times and keep getting different stories, he tells me that I have to do a new contract to say delivery when I am not the one who has messed up and I should not have to pay to get the item delivered when I have been available to pick the item up on different occasions and they keep giving me the run around on where the item is at. They have not returned any of my phone calls with a solution to the problem.Desired Settlement: I would the item I ordered to be delivered or one of equal or greater value delivered at the same price. Also a discount on the order due to the inconvenience and horrible customer service.

Business

Response:

Thank you for the

opportunity to respond to [redacted] concerns regarding his experience with

us. [redacted] has been contacted and a

new TV stand was delivered and assembled to him on 1/**/14. We value [redacted] as a customer and appreciate

him for bringing his concerns to our attention.

As a token of our appreciate Conn’s will be sending [redacted] a $50.00

Conn’s gift card.

If we may be of further

assistance, [redacted] may contact us at [redacted]

Sincerely,

Customer Relations

Conns HomePlus

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The company did have the item delivered by the salesperson, however they did not assemble the item as stated in the response and I have not received any credit from Conn's as stated in the response. I am not pleased because the response does not correlate with the actions that have been performed.

Regards,

Business

Response:

[redacted] was contacted

regarding their additional comments and we confirmed they had received the

$50.00 Conn’s gift card as previously offered.

She expressed her dissatisfaction was the experience and the gift card. As a goodwill gesture Conn’s will apply a

$50.00 credit to her account. We ask

that [redacted] please allow 7-10 business days for the credit to post to

account [redacted]

If we may be of further

assistance, [redacted] may contact us at [redacted].

Sincerely,

Customer Relations

Conns HomePlus

Review: I bought a couch and 2 tables from Conns in [redacted]. The couch was special order. I get a call that the couch has come in 5 weeks later. They called the day of the delivery. I was told that the couch is lost in the warehouse. They asked if I would like a partial delivery and I said no. The lady on the phone said that the warehouse manage would call me back. I received no call. I called them back hours later. The first person to answer looked up my information and I got hung up on 3 times! Then I got a lady that told me that I cancelled the delivery. No one was willing to help me. I talked to my representative, [redacted], and store manager, [redacted] made me feel a lot better about the situation and he drove up to the warehouse the next day and found one of the 2 missing pieces. There was still one nowhere to be found. It may have never even been there! I agreed to a partial delivery at this point because I was sick of sitting on the ground. My roommate was there to check it all in and sign for it. These guys brought my tables in still in the boxes and refused to put it together. I paid to have this furniture delivered and assembled!!! When I got home and saw this, I was very upset. I drove up to my local store and talked to [redacted]. He said he would send someone out to put it together. The day of promise arrived and nothing. I called the warehouse and they knew nothing of it. I drove back up to my local store and I asked [redacted] if I could bring the tables back because I didnt feel it was right I would have to put them together. He said that I would not be able to get a refund on furniture. He gave me a number to call, but I was so frustrated with it all I decided to just put it together. The warehouse doesnt care about pleasing any customers. I am still waiting on the second half of my couch. [redacted] has reordered it and I do hope I receive it soon. It is outrageous that I would not be able to receive a refund on something that was delivered to me improperly and incomplete.

Product_Or_Service: Furniture with deliveryDesired Settlement: Refund

I feel that my delivery fee should be refunded. In addition, I should receive the other half of my couch in the near future. I do ask that the warehouse keep better track of what arrives at their warehouse and what doesn't. I already had to put the tables together, even though I felt like it was an injustice.

Business

Response:

Review: I purchases a table from Conn's on July **, 2010 with a protection plan offered through Conn's. The sales person told explained that the protection plan covered scratches, stains, defects and structural damage. When I contacted Conn's for surface scratches, they sent a gentleman out to inspect the table. I never received a phone call back regarding the outcome of the claim. When I called their customer service department, I was transferred around from department to department which did not resolve my issue. I was told that the service order was denied due to customer neglect. I would first like to say that the table has not been neglected and I find it offensive that Conn's is stating that I neglect my belongings. There are minor scratches in the top of the table that should be covered under the protection plan. It clearly states in the protection plan contract, "Damage that is covered under this plan are the following: accidental rips, punctures and tears; structural defects, structural damage occurring during normal residential use; surface damage to wood and laminate finishes.." The table is in a residential setting and I did not intentionally damage my table nor did I neglect it. I have made numerous attempts to settle this issue without contacting the Revdex.com but when I was told by a manager in the customer care department that no one can reverse the decision to close the service order, I felt as though I had no other option. As a last resort, I requested to speak to Conn's senior management and was told that was not possible.Desired Settlement: I would like for the table to either be replaced or repaired.

Business

Response:

CASE ID: [redacted]

Thank you for the opportunity to respond to [redacted] complaint.

Our records reflect that [redacted] purchased a dining table via invoice #[redacted] on 7/**/10. [redacted] has contacted us regarding service on this item several

times with the same issue. The first service request was on 11/**/10. The technician assigned

reported that the table was covered in personal effects, had fine to heavy

scratches and categorized as customer improper usage. This is not covered under

the warranty. However, Conn’s is willing to give [redacted] an in store credit

for the amount paid for the table. [redacted] may visit his local store to

re-select another table.

If we may be of further assistance, [redacted] may contact us

directly at [redacted]

Kind regards,

Conn’s Customer Relations

Review: I made a cash purchase at the Conn's located in Baton Rouge, LA in February of 2014. At the time, I presented a coupon which offered a 10% discount on items purchased. The sales person (her name was [redacted] did not total the items with the applicable discount. I only had one check at the time (which I had already filled out once she gave me the incorrect total) and I offered to return with another in order to complete the purchase. However, I was assured by her that she could process the discount on the back end. I waited several weeks and this still was not done. I returned to the the store and was told again that this would be done. It was not.I called the corporate office in Texas seeking resolution, which I still did not receive. I went back to the local store twice and spoke with a manager; still no resolution. I have now been to the local store 3 times and spoken with the corporate office twice, and I have yet to receive the money that is due to me. I have been in this process now for 4 months. I would think that the processing of this coupon would be simple, as they frequently send out this mailer and the purchase can be easily verified.Please provide assistance.Desired Settlement: I would like the money that I am owed after redemption of coupon.

Business

Response:

Thank you for the opportunity to respond to Mrs.

[redacted]’ complaint. Our records show on 1/15/14, Mrs. [redacted] went into Conn’s in

Baton Rouge, LA after receiving a promotional offer for 10% off the purchase of

any single item $599 and up. As listed on the promotional offer Mrs. [redacted]

received, offer is valid on any single item $599 and up made with Conn’s Credit.

Our records show Mrs. [redacted] purchased a Sante Fe console with fireplace and a

Samsung 51” television via check which voids the promotional offer. After

further review, Conn’s has agreed to concession Mrs. [redacted]’ single item $599

and up as a good will gesture. As of 6/17/14, a refund has been processed in

the amount of $109; please allow 7-10 business days to receive refund check.

If I may be of further assistance, Mrs. [redacted]

may contact me directly at [redacted]

Sincerely,

Review: Conns makes a habit of taking unauthorized payments from their customers. After the customer calls to complain they make excuses for what happened then give you the run around about getting your money back. They lie about the process and claim it will only take 72 hours to refund the money back to your account, but all they do is place it on a desk until the customer calls to complain about the fact 72 hours have passed then they claim they now need to review more and listen to the call which is supposed to happen in the original 72 hour process. I have not received my money back. The customer service is very nasty and refuse to admit that drafting unauthorized funds is wrong.Desired Settlement: I want my money [redacted] refunded back to my bank account via ach transfer right now.

Business

Response:

Thank you for the opportunity to

respond to [redacted]’s concerns regarding account #[redacted] stated she authorized a payment

to process on [redacted]; however, we processed two payments instead of

one.

According to our records and

recorded call, [redacted] called on [redacted] to schedule a payment on

her account. She authorized a post-dated

payment to process on [redacted] and another post-dated payment to process

on [redacted].

The agent scheduled both payments

to process on [redacted] in error. [redacted] called on [redacted] to report the processing error. Please note, it can take 7-10 business days to

process a payment reversal. On August

29, 2014 one payment in the amount of $[redacted] was reversed.

We value [redacted] as a customer

and sincerely apologize for any inconvenience she has experienced due to this

matter.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution was ok but they stated incorrect information. I was told it would take 72 hours to process the refund not 7 to 10 business days as they claim. They treated me as if it was my fault for what took place. They were rude and harsh. This is the second time they have processed 2 payments on the same day without my authorization. They don't have a system in place to protect the customer from this type of issue. I didn't have money for gas due to their error.

Review: I purchsed a surround sound from Conns along with a Washer and Dryer.. They gave me the surround sound on the day or purchase and the saleman stated they could hook it up when thye delivered the washer and dryer. Upon the delivery they stated they could not hook it up I need to contact someone to do it. I had problems with my washer they sent a tech out to fix and stated they could hook surround sound up then.. they tech said he was not able to do it. I called Conns service again. They said it would cost me $ 200 do have it hooked up now. This suppose to be part of the sales to hook it up when I purchased it. I know I will have to pay for the cables but not a $ 200 service fee plus cables. this is a rip off. [redacted]Desired Settlement: Hook the Surround sound up with the cost of the cables.. not a $ 200 service fee..

Business

Response:

CASE ID: [redacted]

Thank you for the opportunity to respond to [redacted] complaint. Our records reflect that [redacted] purchased a sound bar, washer and

dryer via invoice # [redacted] on 11/*/13 with extended warranty. The products

were delivered to his home on 11/**13. [redacted] did not request and pay for

installation service of the sound bar. If

he wishes to request installation of the product [redacted] may contact his

local store to make arrangements.

If we may be of further assistance, [redacted] may contact us

directly at [redacted]

Kind regards,

Conn’s Customer Relations

Review: I purchased items from this location and was told verbally by sales associate [redacted] that I could return items in 120 days if not satisfied. Manager [redacted] told me in front of sales associate that's why I tell yall don't make mistakes, it hard to correct, when the employee told him in front of me what he had instructed me. I have been a customer to this company for over 20 years but no one is assisting me in correcting this matter even though Store Manager [redacted] returned some of the order.Desired Settlement: Remaining items returned and balance to $0.00

Business

Response:

Thank you for the

opportunity to respond to Mrs. [redacted] complaint. Our records show

on7/30/13, Mrs. [redacted]

purchased a Serta iComfort Prodigy king mattress, two Serta iComfort Twin XL

adjustable bases, and delivery totaling $5,986.20. On 8/05/13, Mrs. [redacted]

contacted our HelpDesk Department stating she was unhappy and not satisfied

with her mattress and wanted to return the adjustable base. Although

Conn’s has a no return or exchange policy on mattresses. Serta

iComfort offers a 120 Day in Home trial on selected premium

mattresses. The 120 day in home trail requires the customer to

sleep on the mattress for a minimum of 30 nights however; the program excludes

the adjustable foundations. Mrs. [redacted] was reminded of Serta iComfort

120 Day in Home trail. On 9/03/13, Mrs. [redacted]

returned her mattress and a credit of $2,381.49 was applied to her Conn’s

account. Unfortunately, we are unable to honor Mrs. [redacted]’s request to

return her adjustable foundations. We have included supporting

documents in our response.

If

we may be of further assistance, Mrs. [redacted] may contact Customer Service at[redacted].

Kind regards,

Customer Relations

Business

Response:

Thank you for the opportunity to respond to Ms. [redacted] additional comments. Conn's stands by our previous response which included supporting documents showing the adjustable bases are excluded from the comfort guarantee.

Review: I purchased a large amount from Conn's in [redacted] on 6/18/2014. everything was delivered BUT THE bed was to high. I am disabled can not walk they saw and knew this when I was at the store BUT THEY SENT THE WRONG BOX SPRING! Because of my disability I can not move my legs, I feel off of the bed TWO times! I emediatly called the store on 06/19 and after a lot of arguing they finally said they would replace the boxspring with a shorter one. I had to contact the media to finally get some action from them but once again everthing came to an end. The delivery people also damaged my wood floors , they sent a private contractor out to look at the damage and they agreed to repair the floors. But I have not heard anything back from them about the floors. I am totally disabled and I do not like being taken advantage of.I have had M.S. for 32 years , I tollerate a lot both my wife and I have had a lot of situations that we have had to deal with. I should have paid attention to the word CONN'S and I did not need to know I should take that word seriously.Desired Settlement: I want my BOX SPRING , if they can not get it for me then do not charge me for the items. I will have to put up with the box spring and my damaged floors

Business

Response:

Thank you for the opportunity to respond to Mr.

[redacted]’ complaint. Our records show on 6/18/14, Mr. [redacted] purchased a [redacted] Queen box spring and received delivery on 6/24/14. On 7/17/14, Mr. [redacted]

contacted us stating his box spring was too high. A service call was scheduled

for 7/31/14; upon inspection the technician determine the box spring was not suitable

for Mr. [redacted] and recommended a low profile box spring. As a gesture of

goodwill, Conn’s special ordered a low profile box spring. On 8/24/14, we

received the low profile box spring and attempted to contact Mr. [redacted] to

scheduled delivery however; we have been unsuccessful in our many attempts. Mr.

[redacted] may contact the warehouse in [redacted] directly at ###-###-#### to

schedule a delivery date.

If we may be of further assistance, Mr. [redacted]

may contact Customer Service at ###-###-####.

Sincerely,

Review: I bought furniture from this company and as we were going through the contract before signing, I was told by the salesman I had 30 days to return the furniture if I chose too. It happened that I needed to return the furniture, and just happened that it was on the 30th day from when it was purchased. They proceeded to tell me the return policy wasn't in effect any longer. So I proceed to tell them I was told by my salesman I had 30 days to return it and all I needed to do was pay a 15% restocking fee, they're response was " I guess he was new and didn't know the policy". I was also told by 3 people on the phone in their credit division that I had 30 days as well. It seems no one at this company knows what policy is in effect at any given time. I was under the impression that they make up the rules as they go. Finally after waiting 5 day for them to come to a conclusion as to what they were going to do, a lady called me from Beaumont and stated they were not going to honor the contract I was given and the verbal contract I had with my salesman at the time of purchase.Desired Settlement: I would like them to pickup their still brand new furniture. I told them I would pay the first payment and the 15% restocking fee.

Business

Response:

Thank you for the opportunity to respond to Mr. [redacted] complaint. Our records show on9/16/14, Mr. [redacted] purchased a

Paloma bedroom set which consisted of five pieces, headboard, footboard, rails,

chest, and night stand; Mr. [redacted] also purchased a Sealy Longmeadow queen

mattress and a Sealy Posturepedic queen foundation, a Nolan recline sofa and

recliner, a Rafael cocktail table and end table. Mr. [redacted] signed

acknowledging he received a copy of Conn’s Return and Exchange Policy at the

time of purchase. Mr. [redacted] elected to have his items delivered; we show

on 9/19/14 Mr. [redacted] received all items in good

order.

After reviewing Mr. [redacted]’ complaint we found he had 14-days to

only exchange his furniture and 30-days to only exchange his mattress with a

$129.00 exchange fee. Our records show Mr. [redacted] exceeded his 14-days to

exchange his furniture; but he was still within his 30-day time frame to

exchange his mattress.

Although, we are unable to honor Mr. [redacted]’ request to return his

furniture and mattress; we are willing to extend Mr. [redacted] the option to

exchange his mattress with a $129.00 exchange fee which applied at the time of

purchase. We have included supporting documents in our response.

If we may be of further assistance, Mr. [redacted] may contact

Customer Service at [redacted]

Kind regards,

Review: Conn's has called at least 30 times in the past week after repeated instructions to not call my house. They are looking for a [redacted]-wrong number.

Business

Response:

Thank you for the

opportunity to respond to [redacted] concerns regarding an account. [redacted] stated he has been receiving

collection calls regarding an account that is not his.

We have determined

this account belongs to another customer and [redacted] telephone number was

linked to the account in error. We have

placed a cease and desist on the telephone numbers provided by [redacted].

In the event [redacted] receives any further calls from Conn’s we ask that he contact us

immediately so we may address the issue further.

We sincerely apologize

for any inconvenience [redacted] has received due to this matter.

Review: I WENT TO THE STORE IN AURORA COLORADO ON 10/05/2014, A FEW DAYS PRIOR I APPLIED ON LINE FOR A CREDIT CARD FROM CONNS. MY FRIEND AND I WALKED INTO THE STORE, WAS GREETED BY A MANAGER THAT WAS VISITING THAT LOCATION. I TOLD HIM THAT I WANTED A SURROUND SOUND FOR MY LG TV. HE ASKED MY PHONE NUMBER AND LOOKED UP MY APPROVAL. HE THEN HAD ME FOLLOW HIM TO THAT AREA. HE CHOOSE THE MOST EXPENSIVE SURROUND SOUND UNIT. I TOLD HIM I DIDNT NEED ANYTHING THAT BIG. HE SAID THIS SONY WILL DO JUST FINE. I SAID OK. HE GAVE ME ALL THE FEATURES, TOLD ME IT WAS EASY TO HOOK UP TO MY LG TV. HE HAD AN NEW SALES ASSOCIATE FINISH THE REST WHILE I SAT IN A CHAIR. AS I WAS WALKING OUT THE DOOR WITH THE SALES ASSOCIATE BEHIND ME, HE HANDED ME THE RECEIPT AND THE REFUND POLICY. THE ASSOCIATE PLACED THE BOX IN MY CAR. WHEN I GOT HOME THE UNIT DDNT WORK ON MY LG TV. I TOOK IT BACK TO THE STORE WHERE A NEW MANAGER TOLD ME IT WAS A 50% RESTOCKING FEE EVEN IF I WAS TO EXCHANGE IT. I TOLD HIM THAT I WOULDNT PAY THAT. HE SAID TO CALL CUSTOMER SERVICE ON MONDAY, THE NEXT DAY. I WAITED BECAUSE I WAS SO UPSET TILL FRIDAY. I CALLED AND THEY FILED A CLAIM. I CALLED BACK ON WEDNESDAY 10-22, AND THE CLAIM WAS NEVER FILED. I SPOKE TO A REP THERE AND SHE TOLD ME THERE WAS NOTHING THAT THEY COULD DO BECAUSE I DID HAVE THE RETURN POLICY IN MY HAND AS I WAS WALKING OUT THE DOOR. I ASKED FOR A MANAGER AND HE FILED THE CLAIM AGAIN. HOWEVER, I ASKED FOR HIS TITLE AND HE SAID HE WAS A CUSTOMER SERVICE REPRESENTATIVE. I ASKED FOR A MANAGER AND HE TOLD ME THAT ONE WAS NOT AVAILABLE FOR ME TO TALK TO. I AM JUST GETTING THE RUN AROUND. CONN'S REALLY CONS YOU OUT OF YOUR MONEYDesired Settlement: I WANT A FULL REFUND.

Business

Response:

Thank you for the opportunity to respond to Mr. [redacted] complaint. Our records show on 10/05/14, Mr. [redacted] purchased a

Sony soundbar with a 24-month Repair Service Agreement. Mr. [redacted]

elected to pick up his soundbar from our Denver, CO location; Mr. [redacted] signed

acknowledging his soundbar was received in good order.

Mr. [redacted] contacted us on 10/22/14; stating his Sony

soundbar was not compatible with his television and he wanted to exchange the

unit. Mr. [redacted] was advised he is still within the Return and Exchange

Policy and may return/exchange his soundbar with a 15% restocking fee which

expires on 11/05/14. We spoke with the Operation manager who

stated Mr. [redacted] may contact his local Conn’s location for assistance with

troubleshooting the soundbar.

At this time we are unable to honor Mr. [redacted]’s request to waive

the 15% restocking fee.

If we may be of further assistance, Mr. [redacted] may contact

Customer Service Department at [redacted]

Kind regards,

Review: I had an issue with this company on products and the customer services due to I live in Clovis NM they refused to deliver products due to in there opinion not living in america. then there was the TV I brought was 3d and the glass was broke when I got the TV they would tell me they was getting me replacements all to find out they decided I was not a valued customer enough to do that also there was the ped for my washer was to be in red they gave me a white and I end up making 4 trips to Amarillo TX due to there incompetence of the associatesDesired Settlement: they did nothing but say it was my faulted for this all

Business

Response:

Thank you for the opportunity to respond Mr. [redacted] complaint. Our records show on 4/11/14, Mrs. [redacted] purchased a LG washer and dryer, two LG pedestals,

and a Samsung 51” TV from us. We attempted to contact Mr. [redacted] on 5/12/14 to discuss his concerns but we were unsuccessful

in our attempt. We appreciate Mr. [redacted] for bringing his concerns to our attention and would like to apologize

for the manner in which his concerns were addressed. As token of our appreciation Conn’s has

mailed Mr. [redacted] a $50.00 Conn’s gift card.

If we may be of further assistance, Mr. [redacted] may contact Customer

Service at 1-877-358-1252.

Kind regards,

Customer Relations

Review: I WENT INTO CONNS TO PURCHASE A BEDROOM SET AND THE SALEPERSON SAID OK WHAT ARE YOU LOOKING FOR I SAID A GOOD BED BECAUSE I AM DISABLE WITH LOWER CHRONIC BACK PAIN ,HE SHOWED ME A BEDROOM SET AND WE AGREED UPON A GOOD FIRM MATTRESS ON MAY 5,2015 AND IT WAS DELIVERED ON MAY 6,2015 INTO MY SON CARE BECAUSE I WAS NOT HOME AND WHEN I GOT HOME IT WAS THE WRONG MATTRESS ON MAY 7,2015 I BEGAN CALLING TO NOTIFY THE PEOPLE IT WAS THE WRONG MATTRESS IT HASNT BEEN 24 HOURS AND THEY WILL NOT ACCEPT IT BACK CAN YOU ALL PLEASE HELP ME THANK YOU SO VERY MUCHDesired Settlement: JUST BE DONE WITH THIS COMPANY

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted]’

complaint. Our records show on5/05/15 Mrs. [redacted]

purchased a Sealy (Tropic Waters) plush queen mattress with a 48-month

Furnituregard Plan. Mrs. [redacted] elected to have her mattress delivered; we

show Mrs. [redacted]’ delivery ticket and delivery receipt were signed acknowledging

Mrs. [redacted]’ mattress was delivered and received on 5/06/15 in good order. The signature on Mrs. [redacted]’ delivery

ticket and delivery receipt acknowledges that Mrs. [redacted]’ mattress was

thoroughly inspected for an exchange or price concession would not be authorize

after the delivery.

After researching Mrs. [redacted]’ complaint we found she contacted us

on 5/07/15; stating she was not satisfied with the

mattress and requested to have the unit exchanged. Mrs. [redacted] was

reminded of Conn’s Return and Exchange Policy which states: No Return or

Exchanges on Furniture, mattresses,

décor & accessories unless inspected by a Conn’s Service Technician and

found to have a manufacturer’s defect.

Mrs. [redacted] signed her invoice and contract

confirming/acknowledging the Sealy (Tropic Waters) mattress is the mattress

that she selected and purchased. Therefore, we are unable to honor Mrs.

[redacted]’ request to return/exchange her mattress.

If we may be of further assistance, Mrs. [redacted] may contact our

Customer Service Department at 1-877-358-1252.

Kind regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

Complaint Detail / Problem

Review: On 4-15-2014 I bought a washer from Conns. On 4-16-2014 Conn's delivered the washer to my house. After installing the washer and turning it on the Conn's delivery team left. I noticed a sound of water and noticed water coming out of the washing and going all over my floor/wall and dryer. I was able to run after the delivery team and get them to turn it off. I contacted Conn's and at first was told the water would dry its self off. After I told them this was not going to happen and I would like there Insurance Information [redacted] said he would have serve pro come and clean it up. I also told the store manager [redacted] that I wanted a new washer to be delivered and did not want the one that was sent to me broken. He said not a problem. The next day when I contacted [redacted] to ask about the new washer he told me it had been over 24 hours and I would need to call service to fix it. I told him no. I then decided I would just return the washer and was advised by [redacted] that I would need to pay a delivery charge, a restocking fee, and a return delivery fee should I wish to return the broken washer. I contacted Conns main number and was referred back to [redacted]. I also contacted Conns to fix my wet base boards and sheetrock to check for mold and make sure it was not wet in the installation behind the walls. They sent Serv Pro back out they took off one base board not all the ones that were wet, and said they think the installation should be dry. They did not check to be for sure. No one checked my dryer to make sure it was not damaged in any way after getting wet and sitting in water.Desired Settlement: I would like for Conn's to pick up the broken washer they delivered to me, and to be refunded all money that I have given them including delivery fee. I would also like Conn's to check my installation as well as make any and all repairs to my walls and base boards be complete. Also, since water did get in the bottom of my dryer I would like Conn's to check and make sure it was not damaged. I would like to deal wish someone other than [redacted] since he has shown no regards to my home and wellbeing.

Business

Response:

Thank you for the

opportunity to respond to Mrs. [redacted] complaint. Our records show on 4/15/14 Mrs. [redacted]

purchased a Samsung washer with us which was delivered on 4/16/14. Our records indicate after the washer was

delivered and installed Mrs. [redacted] noticed water coming from the washer. The delivery team went back in to check the

connections and found a hole in the washer hose. The delivery manager was contacted and the same

day ServPro was dispatched to extract any remaining water, they set-up a air

mover, dehumidifier, apply anti-microbial agent and cleaned the floor. ServPro returned and removed the equipment on

4/18/14 then went back on 4/23/14 for a final inspection to check atmospheric

readings, material readings and moisture check and all checked out ok. In addition, a service call was set-up on

Mrs. [redacted] washer the technician noted hot water from the water heater was too

hot but all check out ok.

Mrs. [redacted] has been

contacted regarding her concerns and Conn’s has agreed to honor her request to

return the washer and issue her a full refund of $746.89. In addition the delivery team will retact her

baseboards which have been removed. Upon

Mrs. [redacted] request delivery is scheduled for 5/15/14.

If we may be of further

assistance, Mrs. [redacted] may contact our Customer Service department at 1-877-358-1252.

Sincerely,

Customer Relations

Review: customer service and product not working. first payment due and still do not have the product. still in service. had 4 days.

"HORRIBLE!!!!!! yes I was approved quickly, however that was just their way of getting me in there. I purchased a computer for my [redacted]'s school. Over 600.00 and the insurance was another 300.00. Was told that with the insurance they replace if anything goes wrong with it, NEVER was it mentioned that it has to be sent back even if you just got it!!! We had it for 4 days. The speaker was not working(static). Took 5 days then when we got it back speaker sounded same!! I explained that we needed the computer for school and I am having to rent one weekly. They did not even care... All they said was sorry. So I said that I wanted to just return it ... so get this they didn't mention the restocking fee at the time of you signing the papers!!! 15% of sale!!!! so Don't forget to ask about the return policy before you sign." After in service5 days still not working. I had the Reps at store listen to it and they too could hear the problem. went back to service another 5 days now they tell me they do not hear a problem so I can take it back that way or they can send to manufacturer so that will be another 10 to 15 days. My first payment is already due and to this day I still have not have/used my $700.00 broken lap top >:(Desired Settlement: I feel that because I had just bought it and got the insurance for another 300.00 they could have just exchanged it instead of putting me through all this. Or even the second time when they said they fixrd it.

Business

Response:

Thank you for the opportunity to respond to [redacted]’s complaint.

Our records show on [redacted] purchased an [redacted] laptop with a

25-month Repair Service Agreement Plan and elected to pickup her product from

our [redacted] location.

We received [redacted]’s complaint and found she contacted our

service department on two separate occasions regarding her laptop.

Review: Drafted my back without having permission which occurred overdraft fees don't even have an account with them didn't have the right to draft my account.Desired Settlement: 238.00

Business

Response:

Thank you for the opportunity to respond to [redacted]'s concerns regarding a payment. [redacted] stated he was charged overdraft fees due to a payment that was processed; however, he does not have an account with us.[redacted] will need to provide additional information in order for us to research in complaint. If [redacted] can fax in a full running bank statement to our customer accounting department at 87-404-2434, we will be happy to research is concerns further. Thank you,[redacted]

Review: Corporate Office Headquarters is your guide to major corporations corporate headquarters, head offices, and corporate offices. Including corporate office addresses, email, fax and telephone numbers and the opportunity to review and read reviews of customer experiences with these companies.This my complaitRecently bought a [redacted] 65" led television from Conn's appliance and electronics. This is a new store in Tulsa. OK . It didn't dawn on me that this company is a horrible retailer. I didn't look at reviews of this company because you trust that with stiff competitive pricing, that a retail chain would never fraudulently mislead or ignore a customer. First experience was purchasing a refrigerator now we bought this on Conn's credit. They have these coverages such as life, loss of income due to illness or job, and product coverage. We were told that two of them were mandatory. We didn't think anything of it. They also offer extended warranties . So we made another purchase for a tv. We also bought this on time. This time the salesman told us that they were not mandatory. so we complained , they called their credit department , their response was will take care of it at the end. Now these coverages are not cheap. We wanted them to make an adjustment on monthly payment. Would not do it. So we are making payments on coverages that we didn't want. We don't trust this company to make adjustments. There are so many complaints about putting these coverages on without consent, salespeople get commission on the sale of these insurances. Guess what we said we didn't want any of coverages and we have home owners insurance and even had our insurance company fax our policy to them. You know what they did, they put the product insurance on the contract, I was two days from having back surgery., so I was in pain. Signed contract but on the way home took a closer look at the contract, low and behold there's the product coverage. I called store talked to salesman and said redo contract, he never did and they refuse to make an adjustment. Now we get the tv home and the next day the tv freezes where none of the buttons on remote would work, not even power button, went to unit and tried to turn it off, it still didn't turn off , had to physically unplug the cord to get it reset. Didn't think anything of it until it kept happening. I called [redacted] support, tried an update, didn't work they said I needed to go through Conn's service center to get it repaired. I called and talked to a manager and said I am not paying on a brand new tv just a month out of box. Their policy is that a repair first has to happen before they will even consider exchanging. I told them this was really bad business, I had plan on buying a dishwasher, stove top, a double oven. I was remodeling my kitchen. But if this is how you treat a valued customer I would just go somewhere else. They don't care. I have tried to contact their corporate office in Beaumont Texas and they routed me to customer service, they were no help. So I call corp. again and asked for a district man. They took my phone number and said they would have him call me. Week goes by and no call. I call corporate again and get routed to customer resolution no help there. Call corp. again to ask for a regional man. Of Oklahoma area, this time they give me a phone number a name and his extension. I called the extension took me no where. I tried all of th phone options, each going nowhere except a dial tone. A dummy number. So at this point I have now found reviews of this corporation and not one good review. They have sold customers the extended warranties and they wouldn't honor them. They have had delivery drivers dent washing machine lid and customer notice it the next day when she started to do laundry, she called and the manager said to bad, it's been 24 hrs. I did finally get a call from district man. And he said that we the customer has 72 hrs to make an exchange. So somebody lied to that lady. There complaints about their collection department harassing customers for late payments when customer had receipt with the date on it when he made payment and was not late. Collections calling customer at work and been told not to call their workplace again and continues. This is highly illegal. Collections calling under false pretenses of being someone else. My email is [redacted] I have a copy of the complaints I would be glad to email them to you or the link. This is just one company out there that practices bad or even illegal practices.-----Desired Settlement: I would like to exchange this tv for another new tv.

Business

Response:

Review: Furniture purchase in 2012 is peeling at the seam. I was told it is not covered , I understand that the furniture should not be peeling like it is

Business

Response:

Thank you for the opportunity to respond to [redacted] complaint. Our records show on 2/18/12, [redacted] purchased the

[redacted] living room set which consist of three pieces (sofa, loveseat and

recliner) that comes with a 1-year limited manufacturer’s warranty which

expired on 2/17/13; no additional coverage was purchased.

We reviewed [redacted] complaint and found we

have no records that [redacted] has contacted our service department

regarding any issue she was experiencing with her furniture prior to the

manufacturer’s warranty that expired on 2/17/13. We show [redacted] has only

contacted our service department once on 4/10/15 in attempts to scheduled an

appointment to have a serviceman assess her furniture. However; [redacted]

was informed that the warranty expired on her furniture and we were unable to

schedule an appointment.

At this time we are unable to schedule a service

appointment for [redacted] furniture due to the products is no longer

covered.

If

we may be of further assistance, [redacted] may contact customer service at

Kind

regards,