B And B Movers

Review: Corporate Office Headquarters is your guide to major corporations corporate headquarters, head offices, and corporate offices. Including corporate office addresses, email, fax and telephone numbers and the opportunity to review and read reviews of customer experiences with these companies.This my complaitRecently bought a [redacted] 65" led television from Conn's appliance and electronics. This is a new store in Tulsa. OK . It didn't dawn on me that this company is a horrible retailer. I didn't look at reviews of this company because you trust that with stiff competitive pricing, that a retail chain would never fraudulently mislead or ignore a customer. First experience was purchasing a refrigerator now we bought this on Conn's credit. They have these coverages such as life, loss of income due to illness or job, and product coverage. We were told that two of them were mandatory. We didn't think anything of it. They also offer extended warranties . So we made another purchase for a tv. We also bought this on time. This time the salesman told us that they were not mandatory. so we complained , they called their credit department , their response was will take care of it at the end. Now these coverages are not cheap. We wanted them to make an adjustment on monthly payment. Would not do it. So we are making payments on coverages that we didn't want. We don't trust this company to make adjustments. There are so many complaints about putting these coverages on without consent, salespeople get commission on the sale of these insurances. Guess what we said we didn't want any of coverages and we have home owners insurance and even had our insurance company fax our policy to them. You know what they did, they put the product insurance on the contract, I was two days from having back surgery., so I was in pain. Signed contract but on the way home took a closer look at the contract, low and behold there's the product coverage. I called store talked to salesman and said redo contract, he never did and they refuse to make an adjustment. Now we get the tv home and the next day the tv freezes where none of the buttons on remote would work, not even power button, went to unit and tried to turn it off, it still didn't turn off , had to physically unplug the cord to get it reset. Didn't think anything of it until it kept happening. I called [redacted] support, tried an update, didn't work they said I needed to go through Conn's service center to get it repaired. I called and talked to a manager and said I am not paying on a brand new tv just a month out of box. Their policy is that a repair first has to happen before they will even consider exchanging. I told them this was really bad business, I had plan on buying a dishwasher, stove top, a double oven. I was remodeling my kitchen. But if this is how you treat a valued customer I would just go somewhere else. They don't care. I have tried to contact their corporate office in Beaumont Texas and they routed me to customer service, they were no help. So I call corp. again and asked for a district man. They took my phone number and said they would have him call me. Week goes by and no call. I call corporate again and get routed to customer resolution no help there. Call corp. again to ask for a regional man. Of Oklahoma area, this time they give me a phone number a name and his extension. I called the extension took me no where. I tried all of th phone options, each going nowhere except a dial tone. A dummy number. So at this point I have now found reviews of this corporation and not one good review. They have sold customers the extended warranties and they wouldn't honor them. They have had delivery drivers dent washing machine lid and customer notice it the next day when she started to do laundry, she called and the manager said to bad, it's been 24 hrs. I did finally get a call from district man. And he said that we the customer has 72 hrs to make an exchange. So somebody lied to that lady. There complaints about their collection department harassing customers for late payments when customer had receipt with the date on it when he made payment and was not late. Collections calling customer at work and been told not to call their workplace again and continues. This is highly illegal. Collections calling under false pretenses of being someone else. My email is [redacted] I have a copy of the complaints I would be glad to email them to you or the link. This is just one company out there that practices bad or even illegal practices.-----Desired Settlement: I would like to exchange this tv for another new tv.

Business

Response:

Review: On [redacted]nd of this year I set up my account for online bill pay with Conn's and paid my first bill with them online of $100 (which was an overpay). Unfortunately that weekend I ended up in the hospital;where I received an email from Conn's stating that there was a problem with my account. I called them and was told that a number was missing from my account and did I know my acct.number. Luckily I did and the gentlemen in security stated that he would take care of everything and for me not to worry. When I returned home and checked my account I discovered that no funds had been withdrawn so I called Conn's. I got security again and was told another man had the case and was trying to break the case. Meanwhile my account had not been paid so while I was on the phone he withdrew the $100 dollars plus the $3.00 service fee. From there it went downhill Con's withdrew the other $200 and in essence wiped me out as I am a senior and live solely on my Social Security check. I discovered this fiasco on [redacted] and began the numerous calls to Conn's to get my money returned. Can we say Hell! They had every excuse in the book and are making it extremely difficult to obtain my funds. As a senior this is causing me great hardship...in fact I had to sell some jewelry to cover some checks in my account so they would not bounce due to Conn's indifference. As of my last conversation they stated it would take them 7 to 10 days to put my money back electronically yet they can certainly remove it fast enough.Desired Settlement: I want my money refunded immediately and if possible I would like them to devise a better way for me to pay them their pound of flesh if not pick up the oven and let us cease to do business as their operation is primitive and badly organized without a negative on my credit report. If that is not possible I will settle for $500 dollars for pain and suffering.

Consumer

Response:

This letter is to inform you that Conn's has carried out to my satisfaction the resolution it proposed for my complaint, filed on [redacted] and assigned ID [redacted].

Regards,

Review: I purchased a [redacted] lawn mower from Conns. After the 1st use it failed to start. I talked to [redacted] and they gave Conns as a service rep in the area.I called the store and they said bring it in. I was told on Monday that someone would call me by Friday. No call and I called the next week and I was told in was sent to Dallas and a service would call me soon. After three weeks I get a call from the store to pick up my lawn mower and to bring $54.07 since I did not purchase extended warranty. The mower was brand new and was still under [redacted]s warranty and Conns is representing themselves as warranty service for [redacted], but then turns it into a Conns service for which they charge a fee. I was not told about a fee went I dropped it off and I was told I wpould recieve a call from a service rep when they had a chance to look at it. No call from a service rep only 1 call from store wanting $54.07 or they will hold lawn mower hostage.Desired Settlement: The lawn mower is brand new and already causing problems and they left me without a lawn mower for three weeks so I had to buy another mower I am not paying a fee for a brand new mower

Business

Response:

Review: My grandmother, [redacted], had bought furniture and on the invoice she had it stated the furniture would be delivered on Friday, [redacted]. Saturday we still didn't have anything. We had to reschedule doctor's appointments because they said they were coming. It was a complete inconvenience. I called Saturday and by the end of my calling everyone, I had spoke with 6 people. I was beyond infuriated. What I found out Saturday was that the delivery date was changed to the [redacted] and nobody had called to inform us. I also spoke with shipping and receiving and found out that they didn't even have it in the system that we had even bought furniture. The most shocking part of my talking with Conn's was I found out how unprofessional and rude Conn's corporate office was. I spoke with 4 different people there and got hung up on once. I know that I will never shop there or refer anyone to that business. I would honestly rather get furniture out of a dumpster than deal with the amount of ignorance I dealt with within Conn's business circle.Desired Settlement: If we could get a discount on what we bought that would be great. Otherwise we just want to warn other customers of the inconvenience, unprofessionalism, ignorance, and stupidity they will have to deal with if they decide to buy from Conn's.

Business

Response:

Review: On [redacted], I purchase a recliner for my wife, when they deliver the recliner. The recliner was broken when delivered. I immediately phoned Conns Store, and advise them of the broken recliner. They said they will fix issue. AS of today they have not tried to resolve the issue, so I took it upon myself to deliver the recliner at the following address, Conns Furniture and Electronic[redacted]. They have taken so long to repair, and no need to repair I purchase a new recliner not a used recliner. Therefore, I do not want for Conns Furniture to billed me for something that was delivered broken or item was already broken when delivered.Desired Settlement: I no longer want the recliner, I just want them to refund at 100%, without hurting my credit.

Business

Response:

Review: I went in to Conns on 12-4-2013 to pay off my 55inch tv; and decided I would purchase a bedroom set for my wife; I did not hesitate because I did not have any problems with Conns in the past; I picked out the Alexandria King bedroom set; totaling 5,000 dollar; I was told the bedroom set would be delivered on 12-**2013; and this is when the nightmare began; First off one 12-*-13; no delivery was made; The delivery person called me and stated he had the wrong furniture on the truck; so I contacted the store manager regarding the delivery due to the fact I had taken off work; and the end result was the delivery driver did not want to make the trip to [redacted] So I do believe I received the first delivery on 12-**-13; on this delivery the headboard was defective the holes were in the wrong place and was told that they would replace it; a few days later a second delivery was made however upon the second delivery I noticed the bed rail was cracked; this had to happen when the first delivery was may when they tried to force it together; so the second delivery person call dis batch and was told to leave the headboard and they would replace the rails; I have been set up for delivery on the rails three time since and conns never showed up; around 12-18-2013 I was told they did not have the parts; and that they had also close my ticket; I contacted the store again to complain and was told they would issue a gift card which I never received; I don't see how you could close out a ticket on a 5,000 bedroom set that has not been completely delivered nor set up; which I paid for; I have been sleeping on the floor since 12-*-2013 due to the fact that Conns promised delivery on that date so I sold my old bedroom set to make room; Conns only cares about getting you to sign on the dotted line and getting good service reviews; I have really been taken back my this; I have spent thousand of dollars over the years; but never again; I never believed the bad reviews until now.Desired Settlement: I would like for Conn to come and pick this stuff up; It is still in the same place the delivery staff left it; plastic and tags still on it; foam all over my floor; I have not even put my clothes in the drawers; with the delivery nightmare going on now I could not imagine what the service warranty problems are going to be like; 5,000 dollars in debt and sleeping on the floor for the last 30 days; just pick it up!!!!!!

Business

Response:

Review: TO WHOM THIS MAY CONCERNIN JULY 2011 I PURCHASED A DINING ROOM SET FROM CONN'S CLOSE TO $2.000. I M MAKING MONTHLY PAYMENTS OF $39.43 MY FINAL PAYMENT ON THIS SET WILL BE IN JULY 2014. IN LESS THEN 6MONTHS OF PURCHASE THE SEATS OF THE CHAIRS BEGAN TO CHIP,CONNS CAME AND CHANGE IT OUT THEN WEEKS LATER THE CHAIRS BEGAN TO CHIP AND I ASK FOR ANOTHER TABLE SET CONNS SAID THEY COULD NOT DO ANYTHING ABOUT IT.I TRIED SEVERAL TIMES IN SPEAKING TO OTHER REPS BUT WAS NOT SUCESSFULL.FOR THIS PAST NEW YEAR ONE OF THE BACK OF THE CHAIRS BROKE WITH MY NIEACE THAT WEIGHS 99POUNDS. I'M ALMOST FINISH PAYING FOR A DINING ROOM TABLE SET THAT IS FALLING APART. WITH MY HIGH BLOOD PRESSURE THIS IS STRESSING ME OUT WHO CAN HELP ME WITH THIS MATTER?[redacted]Desired Settlement: WOULD LIKE ANOTHER TABLE SET

Business

Response:

Review: I when to the store on Oct-**-2013, and after walk around the store my wife and I decide about a Living room set, a sales person [redacted] ask us what we need, I told him, we want to purchase a Living room set we have credit with the store and I don't want an other credit card,he told me that he will check this,after a few minutes he comeback and told me he will try to give 24 months with out interest purchase just need some information from me,he left and come back with a credit application on my name, that I don't request, He rum my credit with out my approval. When I receive the letter from the GE credit service several days after I notice the APR is too high, something that He don't even mention to me that dayI made a purchase on Oct-04-2013 living room set, a few days later warehouse call me and told me my set will be incomplete and a day after this was promise be the sales person ([redacted]), after spoke with the delivery manager, doesn't had and answer about when my delivery will be complete, spoke to the store ([redacted])and she told me the delivery will be complete the next day,The next day I receive an incomplete and wrong set,send it back, spoke to the store again, and [redacted] promise I will be receive my delivery complete the next day early on the morning, again I lost an other day to wait for my delivery, the next delivery wasn't early or complete, I receive only 2 pieces on the afternoon and nobody give an answer of when my set will be complete, after several day, I had a phone call, from delivery service on (I believe Oct 20 )the morning when I was at work, to try to make the deliver on the next hour, of course I can't, I told the delivery service to send it after 6:00 pm, and his words was "well let me check with my manager to see if we can do it today, I call you on the next hour", after several days, I still waiting for that phone call till today.The communication and follow up of the service I had receive is an example of BAD customer service, and worse experience that I never reDesired Settlement: restoration of my credit,36 months with out interest and billing day start on the next month

Business

Response:

Review: I paid 600 for a repair service with conn's for my laptop. My laptop crashed due to a faulty fan causing the laptop to overheat. I sent the laptop for repair. When I got it back it worked for a while and stopped working once again . I opened the laptop and saw that the fan was never replaced the first time. So I took it back again. It took 1 week before they even looked at the laptop. now three weeks have passed and I still have not received my laptop back. It seems as if they are taking their time on purpose. I have called many times and no one seems to want to help me.Desired Settlement: I would like a refund for the service plan.

Business

Response:

Thank you for the opportunity to respond to [redacted] complaint. Our records show 2 service orders on file regarding [redacted] notebook that was purchased with us on 2/18/12. [redacted] contacted us on 3-9-13, stating his computer was going to a black screen. Upon inspection the technician found the notebook needed to be restored, no parts were replaced and the notebook tested OK. [redacted] contacted us again on 12/9/13, upon inspection the technician found the fan needed to be replaced, the part was ordered and installed on 12/26/13, while testing the notebook it continued to freeze. Due to the repair delay an exchange request was submitted and approved on 1/4/14. [redacted] has been contacted and is aware of the approval. We sincerely apologize to [redacted] for the delay, if we may be of further assistance, [redacted] may contact us at [redacted]

Review: I purchsed a surround sound from Conns along with a Washer and Dryer.. They gave me the surround sound on the day or purchase and the saleman stated they could hook it up when thye delivered the washer and dryer. Upon the delivery they stated they could not hook it up I need to contact someone to do it. I had problems with my washer they sent a tech out to fix and stated they could hook surround sound up then.. they tech said he was not able to do it. I called Conns service again. They said it would cost me $ 200 do have it hooked up now. This suppose to be part of the sales to hook it up when I purchased it. I know I will have to pay for the cables but not a $ 200 service fee plus cables. this is a rip off. [redacted]Desired Settlement: Hook the Surround sound up with the cost of the cables.. not a $ 200 service fee..

Business

Response:

CASE ID: [redacted]

Thank you for the opportunity to respond to [redacted] complaint. Our records reflect that [redacted] purchased a sound bar, washer and

dryer via invoice # [redacted] on 11/*/13 with extended warranty. The products

were delivered to his home on 11/**13. [redacted] did not request and pay for

installation service of the sound bar. If

he wishes to request installation of the product [redacted] may contact his

local store to make arrangements.

If we may be of further assistance, [redacted] may contact us

directly at [redacted]

Kind regards,

Conn’s Customer Relations

Review: I purchases a table from Conn's on July **, 2010 with a protection plan offered through Conn's. The sales person told explained that the protection plan covered scratches, stains, defects and structural damage. When I contacted Conn's for surface scratches, they sent a gentleman out to inspect the table. I never received a phone call back regarding the outcome of the claim. When I called their customer service department, I was transferred around from department to department which did not resolve my issue. I was told that the service order was denied due to customer neglect. I would first like to say that the table has not been neglected and I find it offensive that Conn's is stating that I neglect my belongings. There are minor scratches in the top of the table that should be covered under the protection plan. It clearly states in the protection plan contract, "Damage that is covered under this plan are the following: accidental rips, punctures and tears; structural defects, structural damage occurring during normal residential use; surface damage to wood and laminate finishes.." The table is in a residential setting and I did not intentionally damage my table nor did I neglect it. I have made numerous attempts to settle this issue without contacting the Revdex.com but when I was told by a manager in the customer care department that no one can reverse the decision to close the service order, I felt as though I had no other option. As a last resort, I requested to speak to Conn's senior management and was told that was not possible.Desired Settlement: I would like for the table to either be replaced or repaired.

Business

Response:

CASE ID: [redacted]

Thank you for the opportunity to respond to [redacted] complaint.

Our records reflect that [redacted] purchased a dining table via invoice #[redacted] on 7/**/10. [redacted] has contacted us regarding service on this item several

times with the same issue. The first service request was on 11/**/10. The technician assigned

reported that the table was covered in personal effects, had fine to heavy

scratches and categorized as customer improper usage. This is not covered under

the warranty. However, Conn’s is willing to give [redacted] an in store credit

for the amount paid for the table. [redacted] may visit his local store to

re-select another table.

If we may be of further assistance, [redacted] may contact us

directly at [redacted]

Kind regards,

Conn’s Customer Relations

Review: This Conns location along with the warehouse location off of Einsenhaur has been giving me the runaround with an order that was placed since 1/**/14. I received half the order and now I keep getting excuses from the company with receiving the rest of my order. They stated that they had 12 in stock when I go to the warehouse and have to wait 2 hrs then they say we do not have any in stock and this has happened on 2 occasions already since last Monday. I go back to the store and advise the sale representative that Im sick and tired of waiting to receive my merchandise they advise they are going to call a different store and get it delivered to the store as of 1/**/14 and 1/**/14 I go back and I get a different story and they expect me to drive all over San Antonio to look for this item that they told me was in stock on 1/**/2014 and have yet to receive. I expect the company to provide better service than this and I am not getting that and I am a new customer, not a good way to start off. I advised the sale representative that they needed to have the item delivered to me because I have come to the store too many times and keep getting different stories, he tells me that I have to do a new contract to say delivery when I am not the one who has messed up and I should not have to pay to get the item delivered when I have been available to pick the item up on different occasions and they keep giving me the run around on where the item is at. They have not returned any of my phone calls with a solution to the problem.Desired Settlement: I would the item I ordered to be delivered or one of equal or greater value delivered at the same price. Also a discount on the order due to the inconvenience and horrible customer service.

Business

Response:

Thank you for the

opportunity to respond to [redacted] concerns regarding his experience with

us. [redacted] has been contacted and a

new TV stand was delivered and assembled to him on 1/**/14. We value [redacted] as a customer and appreciate

him for bringing his concerns to our attention.

As a token of our appreciate Conn’s will be sending [redacted] a $50.00

Conn’s gift card.

If we may be of further

assistance, [redacted] may contact us at [redacted]

Sincerely,

Customer Relations

Conns HomePlus

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The company did have the item delivered by the salesperson, however they did not assemble the item as stated in the response and I have not received any credit from Conn's as stated in the response. I am not pleased because the response does not correlate with the actions that have been performed.

Regards,

Business

Response:

[redacted] was contacted

regarding their additional comments and we confirmed they had received the

$50.00 Conn’s gift card as previously offered.

She expressed her dissatisfaction was the experience and the gift card. As a goodwill gesture Conn’s will apply a

$50.00 credit to her account. We ask

that [redacted] please allow 7-10 business days for the credit to post to

account [redacted]

If we may be of further

assistance, [redacted] may contact us at [redacted].

Sincerely,

Customer Relations

Conns HomePlus

Review: I got behind on my conns account. In January of 2014 I set up an arrangement to get it back on track. They required a pre authorized payment set up in mid February to get my account back on track. On February [redacted] 2014 I called and told the associate I was paying off the account and I would like to cancel the automatic payment. That day I paid $6405.12 in cash which made my balance $0. On the [redacted] of February they hit my account for $309.96. Now after almost a week I am told they are gonna mail me a check in 7 to 10 days for $306.95 my payment amount minus a $3.01 processing fee. I don't understand how they can take a payment when the account has a 0 balance, and how they think they should keep the processing fee on a payment that I called to have cancelled. All I can say is you live and you learn. I will NEVER deal with Conns again. Guess the name should have been a hint. I have also referred friends and family and because of what is happening to me non of them will be returning to conns either.Desired Settlement: Every time I call I am told it is being processed and that department doesn't take calls from the public. [redacted]

Business

Response:

Review: On 4-15-2014 I bought a washer from Conns. On 4-16-2014 Conn's delivered the washer to my house. After installing the washer and turning it on the Conn's delivery team left. I noticed a sound of water and noticed water coming out of the washing and going all over my floor/wall and dryer. I was able to run after the delivery team and get them to turn it off. I contacted Conn's and at first was told the water would dry its self off. After I told them this was not going to happen and I would like there Insurance Information [redacted] said he would have serve pro come and clean it up. I also told the store manager [redacted] that I wanted a new washer to be delivered and did not want the one that was sent to me broken. He said not a problem. The next day when I contacted [redacted] to ask about the new washer he told me it had been over 24 hours and I would need to call service to fix it. I told him no. I then decided I would just return the washer and was advised by [redacted] that I would need to pay a delivery charge, a restocking fee, and a return delivery fee should I wish to return the broken washer. I contacted Conns main number and was referred back to [redacted]. I also contacted Conns to fix my wet base boards and sheetrock to check for mold and make sure it was not wet in the installation behind the walls. They sent Serv Pro back out they took off one base board not all the ones that were wet, and said they think the installation should be dry. They did not check to be for sure. No one checked my dryer to make sure it was not damaged in any way after getting wet and sitting in water.Desired Settlement: I would like for Conn's to pick up the broken washer they delivered to me, and to be refunded all money that I have given them including delivery fee. I would also like Conn's to check my installation as well as make any and all repairs to my walls and base boards be complete. Also, since water did get in the bottom of my dryer I would like Conn's to check and make sure it was not damaged. I would like to deal wish someone other than [redacted] since he has shown no regards to my home and wellbeing.

Business

Response:

Thank you for the

opportunity to respond to Mrs. [redacted] complaint. Our records show on 4/15/14 Mrs. [redacted]

purchased a Samsung washer with us which was delivered on 4/16/14. Our records indicate after the washer was

delivered and installed Mrs. [redacted] noticed water coming from the washer. The delivery team went back in to check the

connections and found a hole in the washer hose. The delivery manager was contacted and the same

day ServPro was dispatched to extract any remaining water, they set-up a air

mover, dehumidifier, apply anti-microbial agent and cleaned the floor. ServPro returned and removed the equipment on

4/18/14 then went back on 4/23/14 for a final inspection to check atmospheric

readings, material readings and moisture check and all checked out ok. In addition, a service call was set-up on

Mrs. [redacted] washer the technician noted hot water from the water heater was too

hot but all check out ok.

Mrs. [redacted] has been

contacted regarding her concerns and Conn’s has agreed to honor her request to

return the washer and issue her a full refund of $746.89. In addition the delivery team will retact her

baseboards which have been removed. Upon

Mrs. [redacted] request delivery is scheduled for 5/15/14.

If we may be of further

assistance, Mrs. [redacted] may contact our Customer Service department at 1-877-358-1252.

Sincerely,

Customer Relations

Review: I had an issue with this company on products and the customer services due to I live in Clovis NM they refused to deliver products due to in there opinion not living in america. then there was the TV I brought was 3d and the glass was broke when I got the TV they would tell me they was getting me replacements all to find out they decided I was not a valued customer enough to do that also there was the ped for my washer was to be in red they gave me a white and I end up making 4 trips to Amarillo TX due to there incompetence of the associatesDesired Settlement: they did nothing but say it was my faulted for this all

Business

Response:

Thank you for the opportunity to respond Mr. [redacted] complaint. Our records show on 4/11/14, Mrs. [redacted] purchased a LG washer and dryer, two LG pedestals,

and a Samsung 51” TV from us. We attempted to contact Mr. [redacted] on 5/12/14 to discuss his concerns but we were unsuccessful

in our attempt. We appreciate Mr. [redacted] for bringing his concerns to our attention and would like to apologize

for the manner in which his concerns were addressed. As token of our appreciation Conn’s has

mailed Mr. [redacted] a $50.00 Conn’s gift card.

If we may be of further assistance, Mr. [redacted] may contact Customer

Service at 1-877-358-1252.

Kind regards,

Customer Relations

Review: I purchased items from this location and was told verbally by sales associate [redacted] that I could return items in 120 days if not satisfied. Manager [redacted] told me in front of sales associate that's why I tell yall don't make mistakes, it hard to correct, when the employee told him in front of me what he had instructed me. I have been a customer to this company for over 20 years but no one is assisting me in correcting this matter even though Store Manager [redacted] returned some of the order.Desired Settlement: Remaining items returned and balance to $0.00

Business

Response:

Thank you for the

opportunity to respond to Mrs. [redacted] complaint. Our records show

on7/30/13, Mrs. [redacted]

purchased a Serta iComfort Prodigy king mattress, two Serta iComfort Twin XL

adjustable bases, and delivery totaling $5,986.20. On 8/05/13, Mrs. [redacted]

contacted our HelpDesk Department stating she was unhappy and not satisfied

with her mattress and wanted to return the adjustable base. Although

Conn’s has a no return or exchange policy on mattresses. Serta

iComfort offers a 120 Day in Home trial on selected premium

mattresses. The 120 day in home trail requires the customer to

sleep on the mattress for a minimum of 30 nights however; the program excludes

the adjustable foundations. Mrs. [redacted] was reminded of Serta iComfort

120 Day in Home trail. On 9/03/13, Mrs. [redacted]

returned her mattress and a credit of $2,381.49 was applied to her Conn’s

account. Unfortunately, we are unable to honor Mrs. [redacted]’s request to

return her adjustable foundations. We have included supporting

documents in our response.

If

we may be of further assistance, Mrs. [redacted] may contact Customer Service at[redacted].

Kind regards,

Customer Relations

Business

Response:

Thank you for the opportunity to respond to Ms. [redacted] additional comments. Conn's stands by our previous response which included supporting documents showing the adjustable bases are excluded from the comfort guarantee.

Review: I made a cash purchase at the Conn's located in Baton Rouge, LA in February of 2014. At the time, I presented a coupon which offered a 10% discount on items purchased. The sales person (her name was [redacted] did not total the items with the applicable discount. I only had one check at the time (which I had already filled out once she gave me the incorrect total) and I offered to return with another in order to complete the purchase. However, I was assured by her that she could process the discount on the back end. I waited several weeks and this still was not done. I returned to the the store and was told again that this would be done. It was not.I called the corporate office in Texas seeking resolution, which I still did not receive. I went back to the local store twice and spoke with a manager; still no resolution. I have now been to the local store 3 times and spoken with the corporate office twice, and I have yet to receive the money that is due to me. I have been in this process now for 4 months. I would think that the processing of this coupon would be simple, as they frequently send out this mailer and the purchase can be easily verified.Please provide assistance.Desired Settlement: I would like the money that I am owed after redemption of coupon.

Business

Response:

Thank you for the opportunity to respond to Mrs.

[redacted]’ complaint. Our records show on 1/15/14, Mrs. [redacted] went into Conn’s in

Baton Rouge, LA after receiving a promotional offer for 10% off the purchase of

any single item $599 and up. As listed on the promotional offer Mrs. [redacted]

received, offer is valid on any single item $599 and up made with Conn’s Credit.

Our records show Mrs. [redacted] purchased a Sante Fe console with fireplace and a

Samsung 51” television via check which voids the promotional offer. After

further review, Conn’s has agreed to concession Mrs. [redacted]’ single item $599

and up as a good will gesture. As of 6/17/14, a refund has been processed in

the amount of $109; please allow 7-10 business days to receive refund check.

If I may be of further assistance, Mrs. [redacted]

may contact me directly at [redacted]

Sincerely,

Review: purchased a 60 inch flat screen sharp smart tv from Conns for which I am making monthly payments to them along with several other items. I have never been late on a payment.I purchased the TV on 9/4/2013 with extended warranty for 2 years in the amount of 189.99. at the time it also had a factory warranty but the store salesman failed to tell me that the factory warranty would be up in February of 2014 and that my extended warranty would not kick in until September of 2014 and would end Oct 4th of 2015 and the TV went out on May 13th, 2014. a repairman was sent out on May 15th,2014 he was unable to repair the TV and told us that we would need a replacement.He gave us a claim number. After no contact on Monday may 19th I called Conns the rep couldn't help me all she could say was the ticket had been closed but it showed nothing of a replacement but refereed to Sharp as the one who was to contact me. she left a message for the manager to contact me,a call I never received, So on Tues 5/20/14 my husband and I called Sharp we were told by them that the warranty from them had expired in Feb 2014 and we would need to call Conn's. we again were given the run around, told our claim was still not completed and our warranty was no good until September 2014. we were shocked that we were now to be stuck with a TV that did not work and payments that they still expected. we were offered 25.00 in a giftcard. for our frustration. which of course we declined. we told them that in the past per information I obtained from the internet in November 24th, 2009 they were fined 4,5 million in restitution for this type of practice and all we wanted was a replacement TV. we have gotten no where. we actually bought another TV from Best Buy who we have never had a problem honoring their warrantyDesired Settlement: I would like all the payments I made on that TV returned including the money spent for the warranty. I want that TV removed from my account and nothing on my credit in regards to it. I would like a letter of apology for all my frustration and inconvenience and the lies they have told. They misrepresented the warranty and breached it by not replacing the TV so I would like 700.00 half of what we spent for a replacement.

Business

Response:

Thank you for the opportunity to

respond to Ms. [redacted] complaint.

Our records show on 9/4/13, Ms. [redacted] purchased a Sharp 60-inch

television with a 25-month RSA & Accidental coverage. As stated in the terms and conditions of the RSA

& Accidental agreement, the coverage does not replace the manufacturer’s

coverage, however it provides additional coverage that the manufacture may not

cover such as accidents. On 5/13/14 Ms.

[redacted] contacted our service department stating her television would not

start and the power light was blinking. A service call was set-up and the

manufacture sent an authorized provider to assess Ms. [redacted]s’ repair

needs. We have contacted Sharp (Manufacturer) on Ms.

[redacted]’s behalf and was informed an exchange has been approved. Sharp advised

they will be contacting Ms. [redacted] directly regarding the matter.

No refund or reimbursement is due

to Ms. [redacted] at this time. If Ms. [redacted] wishes to cancel the

Repair Service Agreement for a prorated account credit, she may do so by

contacting customer service at 1-877-358-1252.

If we may be of further

assistance, Ms. [redacted] may contact us directly at 1-877-358-1252.

Kind regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

Regards,

06/12/14 my television was replaced by Conn

on delivery of course their delivery person broke a very expensive

Review: Purchased a lift chair, conns has given me a very hard time I have a lift chair as im disabled I need that chair it is my lifeline after almost a year I finally got an approval for an exchange to no avail no longer did they have or carry that chair and they refused to order me one I asked for a refund to purchase oneI wined up buying one from conns on conn's account now I want a refund they want to apply it to my account ive already purchased the chair I need my refund in cash back to meDesired Settlement: Would like refund sent to me ive had to purchase another chair out of pocket I am on a fixed income

Business

Response:

Thank you for the opportunity to respond to Mr. and Mrs. [redacted] complaint. Our records show on 11/3/11, Mr. [redacted] purchased a Jake

Big Man Lift Chair and 48 month Furnituregard from us which was financed on

Conn’s credit. Our records also show

service agreed to exchange Mr. [redacted] chair on 5/1/14. Mr. [redacted] purchased a new chair on 5/15/14,

however did not use the exchange credit that was available. Although we are unable to honor Mr. [redacted] request for a cash refund we have agreed to refund the full credit of $1190.74,

back to his Conn’s credit account.

If Mr. [redacted] has any additional questions or concerns he may

contact us at 1-877-358-1252.

Kind regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

Regards,

I do not accept the response from conn's I've already purchased a lift chair from conns because not one store would work with me with the credit I already had in the computer im just asking for some one other than a customer service person to please at least call me so that we can resolve this issue

Business

Response:

Thank

you for the opportunity to respond to Mr. and Mrs. [redacted] additional

comments. Mrs. [redacted] has been

contacted and advised we are unable to honor her request for a cash

refund. We explained that the purchase

was financed on a Conn’s Retail Installment Contract and the account has not

been paid in full. Therefore, the credit

was applied to that account balance. Mrs. [redacted] requested and was provided her account payoff as of June 20, 2014.

If

we may be of further assistance, Mr. [redacted] may contact us at 1-877-358-1252.

Kind

regards,

Review: delivery charges

I purchased a sofa and loveseat this month,but when the furniture arrived the loveseat was damaged so I sent it back and kept the sofa. They have sent the loveseat 3(three) times and everytime it was damage. The last time I told the driver to take the sofa back to the store becasuse I was wasting my time waiting on them,but they refuse to take it back. Yesterday I got a voice mail from the manager [redacted] to tell me that the factory will take the sofa back and they will charge me 129dls. It's not my fault they send defective furniture and I have wasted my time waiting on the delivery people 4 times already. I shouldn't have to pay for their mistake. Can you call the manager and fix this their number is [redacted]thanksDesired Settlement: I shouldn't pay for the pick up of furniture

Business

Response:

Thank you for the opportunity

to respond to Mr. [redacted] complaint. Our records show on 6/09/14, Mr. [redacted] purchased a Halle furniture set

which consisted of two pieces; sofa and loveseat and delivery totaling

$1,796.92. Our records indicate Mr. [redacted] was scheduled for delivery on 6/13/14; upon delivery Mr. [redacted] received his sofa and

found the loveseat was damaged therefore it was refused. We

attempted to deliver Mr. [redacted]’s loveseat on three separate occasions, however

each time the loveseat was damaged. Due to the product being damaged upon

arrival Conn’s agreed to honor Mr. [redacted]’s request to return his sofa and

receive a full credit to his GE account in the amount of $1,796.92. We sincerely apologize to Mr.

[redacted] for the experience and inconvenience he has had.

If we may be of further

assistance, Mr. [redacted] may contact Customer Service at [redacted]

Kind regards,