B And B Movers Reviews (916)
Review: I APOLINAR [redacted] WENT TO CONN ON 1/11/2015 AND BOUGHT A WASHER AND IT DID WORK SO I CALLED CONN THE NEXT DAY AND THE SAID WE HAD TO CALL SERVICE SO THEY COULD COME OUT AND CHECK IT SO WE CALL SERVICE AND THEY SAID THEY DONT SERVICE OUR AREA SO I CALLED CONN AGAIN AND [redacted] THE MANAGER KEPT SAYING WE NEED TO WAIT TILL THEY GOT THE OK FOR EXCHANGE AND WE NEVER HEARD FROM THEM AGAIN SO I KEPT CALLING THEM AND THEY TOLD ME [redacted] WAS NO LONGER THE SO THE MANGER SAID WE STILL HAD TO WAIT SO I TOLD HIM THAT I WAS GOING TO PUT THE WASHER IN MY TRUCK AND TAKE TO THEM AND LIVE IT THERE CAUSE IT DIDEN WORK AND HE TOLD ME IT WOULDEN DO ANY GOOD FOR ME TO LEAVE IT THE CAUSE HE COULD NOT DO ANY THING FOR US ANT THAT POINT AND TIME SO TILL THIS DAY HE HAS NOT CALLED US.SO MY WIFE TOLD THEM THAT IF THEY DIDEN EXCHANGE THE WASHER IN A WEEK SHE WAS GOING TO STOP MAKING PAYMENT TO CONN AND SO SHE DID AND THEY CALL FOR THEIR PAYMENT BUT NOT TO DO WITH THE WASHER. I HAVE ALL THE INFO ON THE WASHER AND THE COPY I CAN FAX IT TO WHO EVER .THANK YOUDesired Settlement: I JUST WANT EVERYONE TO KNOW WHAT CONN DOSE THE THEIR CUSTOMERS. AND I AM NOT GOING TO PAY THE BAL I HAVE WITH THEM.
Review: From the moment I started to do paperwork Jan.** up until today Feb.* I have had horrible experience with Conn's on the [redacted]. I patiently waited three hours for sales paperwork to be done. That should have been my clue. I purchased washer and dryer. They were deivered and hooked up the next day. When I went to use the washer I discovered the washer had been hooked up incorrectly. I called they said it would be Wed.before anyone could get out. So, I used the washer backward. When I went to use Dryer, it left everything like wrinkle bombs. Horrible!!! I tried several times to get in touch with [redacted] who I was told was the manager. He never called back. During all this time I was in touch with delivery to get back here fix my machines. The whole time I was never told that I should have been speaking to service dept. Caught delivery Guy in a lie. I called the toll free number and they kept promising to get people out here to take look at my machines. No one has contacted me. Also, spoke to [redacted] another supervisor. He did nothing at all for me So I have been lied too, treated rudly and totally disreguarded.Desired Settlement: I would like to return both washer and dryer for full refund, with no restocking charges. Whole experience a nightmare!!!
Review: I purchased an Asus computer for $in August From the very beginning, the 3rd day the computer would not stay connected to the any network, whether it was my home, work, public, or tethering through my phoneI sent it back to them for repair and just got it back yesterday on September 04, I still have the same issuesThey'd like me to again drop it off again and be without it again for two to three weeksThis is ridiculousA brand new computer should not need serviceI am not willing to make payments while the product is sent back again to be servicedIf they've gotten a defective product from a manufacturer, I shouldn't have to wait until the troubleshoot the problem and continue to be responsible for paymentMrs[redacted] from the corporate office refused to consider that a consumer should have the right to have a functioning productIf I entered into an agreement to pay for a product, there priority should be to provide a product that functions or replace it brand newDesired Settlement: I'd like to have the contract cancelled and return product or new productAlso make no payments as I am without the product and can't utilize it
Review: Over the past few months I have been repeatedly hassled and bothered by Conns robo call machines. They claim my account is past due, however, Conns has neglected to change my payment date as requested by me and APPROVED by Conns in January 2014. My account payment due date is the 2nd of each month. I had called to get it changed to the 12th of each month due to my pay frequency change at work. Conns agreed to the payment terms change of date and said I could start making my payments on the 12th of the month. Since they, Conns has neglected to properly hold up on to their end of my payment date change request and have never updated my account. So, I am called up to 10-15 times daily (or more). When I do call back and speak to someone they tell me that my account is past due and they can't change me date. My account has NEVER been past due. Even when I do make my payment over the phone and my account is "Current" Conns neglectfully does not change my payment date and starts harassing me daily for more money. Also, when I do speak to someone they always say "We have your notes on file that your payment date request has been processed, but it doesn't reflect on my account. They then put me on hold and sometimes they never call back or I just hang up. As a consumer I am tired of being berated, harassed, and CONNED by Conns. Their business practices are poor and their customer service even worse. My account has been in excellent standing for the last 17 months until the last 4 months when Conns decided to not follow through on my APPROVED request.Desired Settlement: Refund of all interest charges (from opening of account) and late fees on my account and a payment date change to the 12th of each month.
Review: I'm taking credit hit from both Conn's & collections they sold my account to. I also paid over $1000 off my debt , then lost my job. Lost $1000 and still owe in full.Desired Settlement: Would like for this situation to be taken off my credit & will negotiate whatever is needed to do so.
Review: they took my payment and credit someone else acct and I have provide all the information conns needed and was told my credit will not be affected that
Review: On [redacted] the day that my payment is due, my mother walked into Conns located in [redacted] to pay my 80.00 cash on my account. The very next day I was called approximately 3 times about lack of payment. At which I had thought because my mother paid after 5p.m. it did not post immediately. However the next day after that [redacted] I was still being harassed about this situation. As of today [redacted] it was reported on my credit report that I have missed a payment. I have spoken with over 20 different representatives who all claim that they left it in their notes about the misunderstanding and mysterious payment. In one conversation with a representative she asked if I could mail in a copy of my receipt in which I paid. Because it had been months since the whole ordeal began, the receipt was extremely faint, so I had no choice but to send the original. To my surprise Conns Headquarters in [redacted] never received it. Back in July after speaking to maybe three representatives, I provided the confirmation number to the rep believing she could simply pull up the confirmed payment. Wrong. I do understand their system of even printing receipts if the confirmation number dont mean crap. Now they have sent my credit score flying down and I am in the process of purchasing a home.Desired Settlement: Repair my credit score (remove mark)
Review: I had a washer and dryer installed and the delivery man placed the seal on too tight. The dryer has a steam option and the seal broke and water flooded my washroom as well as traveling to the master bedroom carpet and molding and my clothes had mildew all over them. I contacted Conns before things got worse for them to repair it and to date they have not done anything. I first reported this issue to them on [redacted] and the repair man fixed the seal on [redacted] but no one has addressed the issue of the water, mold or mildew.Desired Settlement: I would like for my carpet to be cleaned as well as the floors in my washroom. I would also like to have my clothes and shoes cleaned and if the stains are not able to be removed I want the items replaced.
Review: purchased extended warranty for sumsang fridge the fridge has been down going on 2 monthes. parts unable to get I guess. when calling everyone acts as if they cannot get a call in to the service dept. finally get a call, parts in ready to work. instead of coming out right away we elect to come out 4 days later the earliest time. fridge down for 2 monthes seem liked they would come right on out. for 2 monthes unable to use fridge, who cares CONNS DON'T. the fridge has been in service 4 times, it doesn't cool, fans don't work, icemakers just gives you ice, if you want cubes, you get crushed etc. I don't trust the fridge and don't trust CONNS service dept.Desired Settlement: this fridge need to be replaced or refunded. it's evident that CONNS does not have the ability to get the parts when needed.
Review: [redacted]I purchased a 51" plasma and a large tilting mount with cash on 9/16/2014 close to the end of closing. They put my merchandise in my truck didn't check the merchandise before it was released to me, I was assuming in good faith that all was well. I waited until the third day (9/19/2014) for the cableman to come and set up my tv, that's when I found out it was cracked. I immediately called the store back to get help requesting a replacement or funds back. They told me they could not help me. I was told by one of the store employees they were supposed to have check the merchandise before it is to be released . I've gone back up there and called numerous times to speak with the store manager and they said either he was in a meeting or not in office they would have him to return my call. [redacted] has not yet return the call. I called the corporate office for help only thing they are to do was take info and I have to wait 24-72 hrs before a response. I have gone to another store([redacted])and purchased another tv. This encounter has caused me much mental and physical stress because of the ongoing absence of helpDesired Settlement: Off of invoice #025786884-001 in the amount of $449.99 plus tax on a 51" Plasma TV
Review: I paid out an account in [redacted] In [redacted] they started calling me that I still owe then on this account. I have talk to numerous people there and the only thing I get out of them, is that I still owe money. I have ask them to furnish me a 'payment history' which they assure that I would be receiving one in the mail. This was in [redacted]and again in [redacted], to this day nothing. I went the store and had to get my own payment history on [redacted]. I told them I want to dispute the charges and they said they will review it and I still have heard nothing. Yet they are still calling and no one knows nothing, all they know is that I owe them.I am willing to pay this if they prove to me that I owe it. According to my records this is paid out!! They are not willing to meet me half way, all they want is there money and don't bother to check my dispute that I don't owe this.Desired Settlement: Let someone in accounting call me so we can straighten this out cause they don't have good bookkeeping.
Review: O 02/12/2014 I purchased an Asus Vivobook Notebook from Conn's. I brought into the store around the 27th or 28th of February. The computer stopped working completely. From the start, the touch screen & the spacebar was giving trouble. The spacebar wouldn't space the words. They sent it into repair around the 5th of March. The report summary has it was repaired on 03/13/2014.I got it back around the 24th or the 25th of March. Before I got it back, I called to see why it was taking so long to be repaired. They kept giving me other phone numbers to call & different people to speak with. The Wednesday before I got it back, a tech called me & told me it was repaired & I should get it back the following Friday or Saturday. I called my local Conn's the Friday & was told they would call ME when they got it back. I called the Saturday & was told there was no truck that came in that day. It probably wouldn't be in until the next Saturday. The spacebar was not repaired. It still does the same thing & now the touch screen doesn't work. Today is April 6, 2014. I called & spoke to a manager at my local office this morning. He said it would have to be sent off again for repair. I need the computer & can not wait another month for repairs. I told him that was bad business & I wanted another computer. I also told him I would contact you guys or an attorney. He told me he couldn't give me another one. I asked if I would return it to him because I didn't want it & he said it would go against my credit. They could not take it back nor exchange it. If I returned it I would still have to pay for it.Desired Settlement: I want it replaced or return it & it doesn't ruin my credit.
Review: On 11/**/2013 I purchased a Sony Vaio laptop from Conn's. The computer was not in stock at the time of my purchase so it was ordered. Once the computer arrived at the store I picked it up on 11/**/13.I attempted to set the computer up on 11/**/13. I was unable to set-up the computer because the screen was alternating between black and pixelating.On 11[redacted]13 I went to the Conn's location from which the computer was purchased and was told that if I wanted to return the computer that I would have to pay a restocking fee. I explained that I did not want to return the computer, I wanted to exchange the computer because the computer obviously has a defect. I insisted that a restocking fee should be designated for a working item that is being returned and that this item was not working. I spoke with both [redacted] and [redacted], who both insisted that the computer would have to go to service if it was not going to be restocked even though it was still within the 14 day return period. I specifically asked if it being services would nullify the warranty and I was assured by [redacted] that Conn's is an authorized servicer of Sony laptops. [redacted] called customer care to set up the service request. I was given the phone to explain the issue with the computer. I was also informed that if the computer was not able to be repaired, it would be replaced. When I went to retrieve the computer on December [redacted] 2013, I was informed that the screen issue was repaired but the computer would not boot. I was also informed that I owed $54.07 for labor.Desired Settlement: I have been requesting a replacement computer from Conn's for the amount of $899 which is what I paid for Sony Vaio computer. They have denied this request and said that it has not been repaired enough and sent to the service department enough to justify a replacement computer. However; Conn's has had my computer since 11/27/13 and I have been paying this bill since that date and they feel no obiligation to correct this situation. I am now requesting a refund or replacement.
Review: I purchased a t.v. over a year ago. I went online to their website to pay off the account. I am being called a year later to pay money that they are stating is still owed. They are saying to zero out my account that I have to pay $175.00.Desired Settlement: I want them to acknowledge that nothing is owed and remove the amount from my account.
Review: sales people do not know product or rules. the first day I was told if I did not want the mattress I purchased I could return it, then was told I could not return it for 30 days (product rules), I had to keep the mattress for 30 day even though it was causing my back to hurt, then a mananger said I could get my money back, came right back & said I could not. also told old mattress would be taken away, they came back & said no they cannot take away, sales person said they were taught in training the old mattress would be taken away, they had the wrong price on the mattress I purchased, I caught the mistake, not the sales person. was told I could only exchange mattress, not return it. spoke to 3 managers all telling me diffent rules, one manager discourged me from calling the company to complain,he said it was not going to do me any good to complain, (he was right)i called anyway from the store, they took the complaint, said I would receive a call from the main office, that was June 26th, no call yet. I just received a call from conn's stating I owe $88.00 in restocking fees (because I exchanged mattress)that is 38 days past due, this is the first I am hearing of that. They tell everything after the fact, do not answer questions truthfully, they just want to make a sale and do not care what they tell you, proof is the manager told me it would not do any good to complain and I see that is true. the have signs up stating 100% customer satisfaction, but could care less. they have the worst customer service ever, no knowledge of product, procedures or policy. I did ask up front from the sales person about returning the product, she said I could. I received the return policy as a jacket cover for the signed paperwork, after I signed all the paperwork, but I had no reason to question the policy because I had already asked what I wanted to know. I could go on and on about my experience there. all they do is apologize after every mistake as if that is the solution to clearing their lies.Desired Settlement: I want my account closed, they can have the product back.
Review: company demand payment on fraud account and never done business with said company, company violates FDCPA and FCBA...dispute Vality of debt per 1692g ...request copy of original contract /application of whom unauthorized account opening,never gave consent to any account...NOT MY ACCOUNT/ ID FRAUD...FORMAL FRAUD FTC COMPLAINT FILED AND WITH "CONSUMER FINANCIAL PROTECTION BUREAU"Desired Settlement: CLOSE FRAUD ACCOUNT AND NEVER CONTACT ME AGAIN.....stop all calls and notices per FDCPA 1692c Communication w/ debt collectors..I WILL NOT PAY COMPANY ONE DIME
Review: I bought furniture from Conns 30 months ago on a 36 month contract , conns said to have proof of insurance, as for as Homeowners Ins. I told I have insurance on house since I bought it in [redacted]. So I recently faxed Conns all my declaration pages from [redacted] to present. To see how much it would reduce my final payment, they cant seem to find it so I faxed Conns again That was a week ago, They have yet to acknowledge receipt of the fax even thou I can show proof. They will not accept my Homeowners ins. I guess, Everyone I talk to gives me a different answer.One person from Conns did tell me it wouid reduce my final payment by approximately $15.40 a month for the last 30 months thats over 450.00 off my final of 755.00Desired Settlement: Conns should remove or take off their amount of ins. off my balance
Review: I went to conns on [redacted] to order a mattress set I seen online. I placed the order to be delivered on [redacted]. my husband was home when they delivered it and sign for it. I got home that evening and realized that it was the wrong mattress ( we order a pillow top and it was a firm mattress )so I called and spoke to someone and they said that the manager would call me back. So he did call me back and said that he would look into it and he called me back on [redacted] and said he had email the delivery dept and that they had not responded back to him. So he gave , there # and said that if he didnt call me back tomorrow to call them.So the manager didnt call me back on [redacted] or [redacted]. So on [redacted] I called the delivery dept and they took my # and said a manager would call me back so no one has called me back from the delivery dept. So on [redacted] around 2:52pm I called the conns where I bought it and spoke to someone and they said the manager was busy and he will call be back . The manager called me back around 9:17 pm and stated that they were still looking into it and that they were looking into where my mattress went and didnt know when it would be resolved. as of today [redacted] at 8:48pm , I still havent gotten a call on when I would get my mattress I paid for.Desired Settlement: Refund
Review: We purchased a television and were also convinced to buy a sound bar of the same brand. We were told it would enhance our experience and that because they were the same brand they were compatible and we would be able to set it up wirelessly through Bluetooth. After having the product for a couple of months and trying to configure the connections in different ways we called customer support to find out the TV we purchased was not even Bluetooth compatible! I feel I was hustled and taken advantage of. Now I can't return the sound bar with out re qualifying and making a purchase of close to $400 AND I would still have to pay a restocking fee.Desired Settlement: Either replace it for a television that's Bluetooth compatible and the same amount as the one we purchased or provide us with a cable so that we can even be able to use the additional component. The sound bars only current purpose is a wall decoration :(
Review: I entered the [redacted] location of Conns on [redacted] of [redacted] to purchase bedroom furniture. My salesman was very nice and helpful with my selection. He advised that Conns offers next day delivery and that I would be able to receive my merchandise swiftly. The first mishap occurred with Conns' Warehouse inventory system. There was a discrepancy in the actual amount on hand and the computer numbers so I was told I couldn't receive my furniture the next day. It would be ready on the day after ([redacted]). On [redacted], I received a phone call from the delivery crew telling me that the furniture was damaged and that I'd have to wait another day to have my furniture delivered. I was not please with this information because waiting another day for delivery would mean that I would have to miss work to accept the delivery.
B And B Movers Rating
Description: Movers, Movers - Office, Moving & Storage Company, Moving Services - Labor & Materials, Moving Supplies, Packing & Crating Service, Relocation Service, Storage Units - Household & Commercial
Address: 3340 Forest Blvd, Jacksonville, Florida, United States, 32246
Add contact information for B And B Movers