B And B Movers

Review: [redacted], Conn's called and basically badgered me into making an over the phone payment. [redacted] they posted to my account, [redacted], the very check that I told the girl on [redacted] I had issued was cashed. Conn's does not even show the check , which was held by them from [redacted] to [redacted] as being posted to my account. In trying to get my money back, the customer service department, apparently a group of drones, insists upon a full running bank statement. Even though I offered to send one with any information NOT related to this or CONN's black out, apparently company policy dictates that my privacy and TOTAL banking information be revealed. A total invasion. As well, trying to reach anyone higher than the inept dept of drones is highly unlikely as all phone numbers are channeled through the drone center. I have left several messages for the departmental senior manager "[redacted]" who was to call me back. Has not happened. You can not talk to this lady. POOR POOR POOR Customer serviceBasically I am wondering why the Revdex.com has a favorable rating for this company when a person can go on line and google not one but 38 pages of complaints against this company and their poor inept customer service department. Finally, when asked a time frame , no response. However , when I said I would just withhold my next payment until this was resolved, they were very quick to inform me that this would be an adverse part of my credit record. I have also talked with the Attorney General's office and will be filing a complaint with that office as well. A company simply can not hold a gun to customers heads in order to justify invading their privacy.Desired Settlement: Two fold. First I would like a full reimbursement of the amount that Conn's collected twice. Second and more importantly, the company needs to revamp its "policy" of having a full running bank statement being submitted. This is an invasion of the privacy of consumers. The only information that Conn's needs to see is that of any amounts that are directly related to the issue at hand. This does not include Sonic, Walmart or other bills being paid along with the balance of checking accounts.

Business

Response:

Review: My account has been reported delinquent when I am current. They are not wanting search their account for my payment that was taken out of my account. I paid 142.48 on [redacted] however they are still reporting my account as delinquent.I work full time and dont have time to play auditor and secretary for them.They need to audit themselves and look over their bank staments cause I have paid. They want me to find their money. They have it if they search their records fully or audit themseves. There is 142.48 floating around their account somewhere.Desired Settlement: Remove delinquent report that they sent to credit buearu falsely.Those damages cant be undone..Lying to the credit agency should be an offense. Something needs to be done.

Business

Response:

Review: I bought furniture from Conns 30 months ago on a 36 month contract , conns said to have proof of insurance, as for as Homeowners Ins. I told I have insurance on house since I bought it in [redacted]. So I recently faxed Conns all my declaration pages from [redacted] to present. To see how much it would reduce my final payment, they cant seem to find it so I faxed Conns again That was a week ago, They have yet to acknowledge receipt of the fax even thou I can show proof. They will not accept my Homeowners ins. I guess, Everyone I talk to gives me a different answer.One person from Conns did tell me it wouid reduce my final payment by approximately $15.40 a month for the last 30 months thats over 450.00 off my final of 755.00Desired Settlement: Conns should remove or take off their amount of ins. off my balance

Business

Response:

Review: Conn's collections department repeatedly contact me on my cell phone and I am not their customer. I notified them via phone 4 times to remove my number and that they have the wrong individual to which they would state my number would be removed within 24 hours and 3-5 days later would be contacted again. This is ongoing, and they are in violation of Fair Debt Collections Practices Act for contacting me via my cellular number and that I'm not even the right party they are attempting to reach.Desired Settlement: I would like them to update their collections software so that they can make copius notes and not bother consumers multiple times that are not their consumers and via a cell phone which is against FDCPA.

Business

Response:

Review: I [redacted] have purchased a LG washer from Conn's on March 18,2013. It has a 1yr manufacture warranty and I also bought the extended warranty and since I've bought this machine it has given me problems. Conn's service dept. has serviced my washer and replaced the same parts 7 times. And when I bought the product I was told that if at any time my washer broke after the 3rd time of the same part it would be replaced and that has not been the case. I have spoken to several service managers and even corporate manager. managers names( [redacted] and [redacted] with the corporate office. I was told by [redacted] 1month ago that my washer was approved for replacement and service dept would call me with a ticket# so I can take that to the local office. since last repair 3months ago no has done anything but call and harass about payment. I cannot afford to pay $120. a week to wash a Laundromat and to also pay for a washer that does not work. All I'm asking for is for a replacement. As I was told. I have been a loyal customer since 2004when my house was built.I have bought all appliances from there and have paid off several accounts. I will no longer be a customer there again. BAD, BAD, SERVICE AND NOT GOOD ON THEIR WORD!Desired Settlement: All I want is a replacement I believe this washer happened to be a LEMON!

Business

Response:

Thank you for the opportunity to

respond to Mr. [redacted] complaint. Our records show on3/17/13, Mr. [redacted] purchased a LG washer with a 48-month Repair Service Agreement totaling

$1136.56. Our records show as of 8/08/13, Mr.

[redacted] has placed multiple service calls regarding his washer; stating the

washer was not spinning. After further review and research, we found multiple

parts have been replaced and we have been unable to repair. Due to the

excessive service on Mr. [redacted]’s washer an exchange has been approved and

Mrs. [redacted] has been contacted to reselect a new washer. On 4/02/14, Mrs. [redacted] selected a

new washer which is scheduled to be delivered on 4/04/14.

If we may be of further assistance, Mr. [redacted]

may contact Customer Service at 1-877-358-1252.

Kind regards,

Customer Relations

Review: company demand payment on fraud account and never done business with said company, company violates FDCPA and FCBA...dispute Vality of debt per 1692g ...request copy of original contract /application of whom unauthorized account opening,never gave consent to any account...NOT MY ACCOUNT/ ID FRAUD...FORMAL FRAUD FTC COMPLAINT FILED AND WITH "CONSUMER FINANCIAL PROTECTION BUREAU"Desired Settlement: CLOSE FRAUD ACCOUNT AND NEVER CONTACT ME AGAIN.....stop all calls and notices per FDCPA 1692c Communication w/ debt collectors..I WILL NOT PAY COMPANY ONE DIME

Business

Response:

Thank you for the opportunity to respond to [redacted] concerns regarding phone calls he has received regarding a Conn’s account. We have determined this account belongs to another customer with the same name and [redacted] was linked to the account in error. We have placed a cease & desist on the telephone number associated with the phone number provided by [redacted]. In the event [redacted] receives any further calls from Conn’s, we ask that he contact us immediately so we may address the matter further.

We sincerely apologize for any inconvenience [redacted] experienced concerning this matter.

Review: Yes hi my name is [redacted] and I have notice that conn's was charging for life insurance that I did not want and I asked who was providing the insurance they said they can't providing that information I wanted a total refund for the time I was charged for it they would not give. So I paid off the TV so I don't get charged for the insurance. they also said I signed for it but on the contract their were no signature on it were the insurance was but they said it was on the contract at headquarters. I think this is fraud to make people pay for something they did not want.Desired Settlement: I want a refund but also to check if they are making people pay for something they did not want in the first place.

Business

Response:

Thank you for the opportunity to respond to Mr. [redacted] concerns regarding

account #[redacted] According to our

records, the account number provided by Mr. [redacted] is listed under another

name. We

believe in protecting the privacy of our customer’s and we take these

allegations seriously; therefore, we are unable to release any information to

Mr. [redacted] about this account at this time. Please include any editional information to assist us in

completing your inquiry and we will research Mr. [redacted] request.

Review: I bought a Sony Tablet/Laptop from the store. The day that they sent me home with it there was already problems with it. I was told that if I called he tech support line that they would fix it over the phone with me since they could not in the store. They did not tell me this until after I had already signed the agreement. I called there tech support and found out that the computer is missing hardware which is required for the computer to run correctly. They told me that because of the problems that I was to take it to the store and have it replaced with another one. The tech support also called and talked to the store manager and the credit manager ([redacted]) and told them that they where to replace it. I then received a text message with I have saved saying that they would replace it with one like I have now. So when I went to the store the store manager was not there but the credit manager [redacted] was. She was very rude, acted very put out to have to help me. She showed me the replacement computer, it was nothing like the one I have, and when I asked about the text that she send to me saying they where going to replace it with one like the one I have she got upset said it she wasn't the one that said that. I asked for the Store manager but she refused to get his and got very rude with me. I left the store called the complaint desk to try and get the problem fix. Since then I have not gotten any help in replacing the computer and I have been receiving harassing calls from Heather and one of her employees [redacted] even after I asked them to stop calling because I provided them the info they wanted at least three or more times and I also asked to have my account transferred to another store which was approved by there customer service management department. [redacted] continues to call and did so today (4/8/2014). And I still can not receive the resolution that I was promised.Desired Settlement: I want the tablet/laptop replace with the same one a Sony Personal computer Model: [redacted] or better that is in proper working order. I can not go with out a computer because I have daily online classes I much attend. If I miss one than one day I am dropped from the course and still have to pay for the course. Conns know this and yet still refuses to help.

Business

Response:

Thank you for the opportunity to respond to Mr. [redacted] concerns. We have researched Mr. [redacted] complaint and found Mr. [redacted] purchased/leased agreement is

through RAC acceptance. In effort to

assist Mr. [redacted] we have contacted RAC on his behalf and was informed they

were able to accommodate Mr. [redacted]’s needs and agreed to switch out his laptop.

If Mr. [redacted] needs further assistance, he may

contact RAC directly at 1-817-237-8033.

Sincerely,

Customer Relations Officer

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

I contact the RAC people that I was informed that the fault was with conn's because they sold e equipment that was not functioning properly nor had all of the correct hardware required make the system operate efficiently and appropriately. I was told that I had to contact the store to get this resolved. I contact the store and was told that I had to contact the Re: RAC people which that cars is known as acceptance now. I tried to do so and was rudely and disrespectfully treated mistreated bye [redacted] manager for the acceptance now. I then had to get in contact with the store manager after going through district managers to try to get someone to just contact me to resolve this matter they have temporarily agreed to try to repair the other one and have loaned me another computer but the main complaint was that they refused to assist and I am still doing with disrespectful and uncooperative people at least at acceptance now. They work with comments or inside the COM store they do not tell you that they are part of a different group until after you've had issues and problems they passed me on to their tech support which is a friend by cons and if you can't go with the one to kill me to take it back to the Constar I have tried to do all this and be acceptance of trying to get this resolved but I still get rude and disrespectful comments and I feel that they are not trying to meet the needs they have still not contact me on the results of what is going on with the computer that I have attempted to purchase through them so I do not believe this case is been resolved Norsid even begun to be resolved until they can finally get the appropriate response to me along with getting the equipment repaired and returned to me. I do not believe that cons should get just a send a letter to a customer saying that they are attempting to do something when they had staff members be truly disrespectful rude and refused to assist a customer and resolving an issue so I had I found the complaint with you guys I filled it should be further actions taken against this company and or different results done.

Business

Response:

Thank you for the opportunity to respond to Mr. [redacted] additional comments. As previously stated Mr. [redacted] purchased/leased agreement is through RAC acceptance. Mr. [redacted] will need to contact RAC acceptance for further assistance, he may contact RAC directly at 1-817-237-8033.

Sincerely,

Customer Relations Officer

Review: I am filing complaint due to delivery issues , and price match was not honored . I call Conn store in Lewisville to complain that items was not delivered . I was advised to contact warehouse . I got transferred and hung up on so many times it was ridiculous . No one would call me back or even take ownership . I became so frustrated that I requested to keep items . I did want anything from CONNS. However after 5th time and rescheduling items were deliver . I then call back to warehouse and customer explaining my dissatisfaction . Explaining that I gave information that table/ server was price $989 from local competitor . Sofa and ottoman was price at $1029 . When I spoke with customer service advise we will not match the price. We are coming to get items per your request. I explain to Supervisor no worries and return my monies as well . Then female supervisor stated I see that you are making payments on time . I ask her are you it? I then informed that supervisor I would be filing a complaint . She said is there anything else . I then tried complain to Lewisville store,no one would assist me or take accountability for delays and errors and that I was very dissatisfied with the service and delivery. I also tried to reach out to my salesperson to explain the problems. Still no call back . I call spoke with manager [redacted] no assistance . I spoke customer service agents at the warehouse [redacted] I was transfers to supervisor voicemails . However if my payment does not reflect due date I received calls back to back . Which I can provide my telephone records to show that your representative's are breaking FDPCA collection practices . Now it is 2014 and no one has return my calls or my letter .Desired Settlement: Correct the prices, remove delivery fees from both account and remove my contact number from dialer system .

Business

Response:

Thank

you for the opportunity to respond to Ms. [redacted] request. Our records show on 10/10/13, Ms. [redacted]

purchased furniture with us and financed her purchase using Conn’s credit. We have been unsuccessful in our attempts to

contact Ms. [redacted] however, we will be glad to address her concerns. In order to better assist Ms. [redacted] we will

need to review the advertising that was presented for the price guarantee. If the advertisement qualifies then we will

gladly honor the price plus 10% of the difference. We sincerely apologize for the experience Ms.

[redacted] has had with us. Ms. [redacted] may fax a copy

of the advertisement to [redacted] or email us at [redacted]

If

Ms. [redacted] would like to discuss her concerns she may contact me directly at [redacted]

Sincerely,

Customer Relations Officer

Review: Conns delivered a defective sofa on May 24th. The backboard frame was never straight and caused it to brake even more after having it less than forty-eight hours. Within those same forty-eight hours, the front bottom frame broke because Conns delivery men did not correctly put together the sofa and was missing an extra leg in the front of the sofa that made it collapse to the floor. It has now been over five weeks and I have not been able to receive an exchange and no calls have been returned.Desired Settlement: I am wanting a new sofa. Conns is wanting to send parts for the sofa to be fixed but is not what I am wanting. The sofa was already a defect when I was sent to me and is only right for them to send me a new one. it was not my fault that the sofa broke they way it did and am ready for a replacement.

Business

Response:

Thank you for the

opportunity to respond to Mrs. [redacted] complaint. Our records show on 5/19/14, Mrs. [redacted] purchased a Belmont sofa and

loveseat with a 48-month Furnituregard Plan. Mrs. [redacted] also received

a free Haier 32” LED TV and elected to have her items delivered bringing her

total purchase to $2747.35. Our records show Mrs. [redacted] was scheduled

for delivery and received her items on 5/25/14 in good order. Our records show Mrs. [redacted] contacted us

on 6/05/14, regarding her sofa; stating the frame was

broken when the item was delivered. Although the delivery ticket does not

indicate any damages a service call was set-up for 6/12/14; during the assessment the technician found the

sofa front rail broken due to no center support leg, the top cross bar was

broken and the rear cross board where the springs are attached are warped with

multiple cracks. After reviewing Mrs. [redacted]’s service history Conn’s

has agreed to honor Mrs. [redacted]’s request to exchange her sofa. Mrs.

[redacted]’s sofa is scheduled to be delivered on 7/03/14.

If we may be of further

assistance, Mrs. [redacted] may contact Customer Service at [redacted]

Kind regards,

Review: We purchased a television and were also convinced to buy a sound bar of the same brand. We were told it would enhance our experience and that because they were the same brand they were compatible and we would be able to set it up wirelessly through Bluetooth. After having the product for a couple of months and trying to configure the connections in different ways we called customer support to find out the TV we purchased was not even Bluetooth compatible! I feel I was hustled and taken advantage of. Now I can't return the sound bar with out re qualifying and making a purchase of close to $400 AND I would still have to pay a restocking fee.Desired Settlement: Either replace it for a television that's Bluetooth compatible and the same amount as the one we purchased or provide us with a cable so that we can even be able to use the additional component. The sound bars only current purpose is a wall decoration :(

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted] complaint regarding a purchase that was made by [redacted] on 3/16/14. Mrs. [redacted] has been contacted by the local store manager regarding her concerns. As a gesture of goodwill Mrs. [redacted] was provided the audio cable needed and received an in home installation at no additional charge. We sincerely apologize to Mrs. [redacted] for the experience and any inconvenience that has been caused.

If we may be of further assistance, Mrs. [redacted] may contact Customer Service at [redacted]

Kind regards,

Review: sales people do not know product or rules. the first day I was told if I did not want the mattress I purchased I could return it, then was told I could not return it for 30 days (product rules), I had to keep the mattress for 30 day even though it was causing my back to hurt, then a mananger said I could get my money back, came right back & said I could not. also told old mattress would be taken away, they came back & said no they cannot take away, sales person said they were taught in training the old mattress would be taken away, they had the wrong price on the mattress I purchased, I caught the mistake, not the sales person. was told I could only exchange mattress, not return it. spoke to 3 managers all telling me diffent rules, one manager discourged me from calling the company to complain,he said it was not going to do me any good to complain, (he was right)i called anyway from the store, they took the complaint, said I would receive a call from the main office, that was June 26th, no call yet. I just received a call from conn's stating I owe $88.00 in restocking fees (because I exchanged mattress)that is 38 days past due, this is the first I am hearing of that. They tell everything after the fact, do not answer questions truthfully, they just want to make a sale and do not care what they tell you, proof is the manager told me it would not do any good to complain and I see that is true. the have signs up stating 100% customer satisfaction, but could care less. they have the worst customer service ever, no knowledge of product, procedures or policy. I did ask up front from the sales person about returning the product, she said I could. I received the return policy as a jacket cover for the signed paperwork, after I signed all the paperwork, but I had no reason to question the policy because I had already asked what I wanted to know. I could go on and on about my experience there. all they do is apologize after every mistake as if that is the solution to clearing their lies.Desired Settlement: I want my account closed, they can have the product back.

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted] complaint. Our records

show on 5/26/14, Mrs. [redacted] purchased a Serta Queen mattress and box

spring with a limited manufacturer’s warranty. After further review, we show on

6/26/14, Mrs. [redacted] was approved to exchange her mattress without the

$129 exchange fee. Mrs. [redacted] re-selected a Serta Genius Queen mattress

and received delivery in good condition on 6/28/14. At this time, we are unable

to honor Mrs. [redacted]’s request to return the mattress and close her

account due to Conn’s Return and Exchange Policy for mattress’ which states;

Mattresses can only be exchange within 30-days for a mattress set of equal or

greater value with a $129 exchange fee. We sincerely apologize for any

inconvenience Mrs. [redacted] experienced during this process.

If

we may be of further assistance, Mrs.

Hollingsworth may

contact Customer Service at [redacted]

Kind regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

Regards,

I did not expect a resolution as the manager at Conns did state that nothing would be done about my complaint. He knows the company he works for. My complaint is the standard business practice of Conns lying to customers to make a sale and when confronted they simply apologize for the lie as if that makes it all better. There is no disclosure of the truth, they say what is necessary to make the sell. The first mattress was returned because I had no choice as the sales person stated I could return it for refund if not satisfied, but when I attempted to do so I could not. They are taught to lie as a standard business practice to make the sell and apologize later.

Review: Conn's Appliances financed a refrigerator for me in the amount of $1,018. The account had a 1 year same as cash policy. The account was paid in full December 2013. Conn's is now saying that the account was $18 short. During this same timeframe I was in a similar dispute with them on a previous account in which we agreed to settle. It is my belief that Conn's purposefully took money paid on the different account and attached it to the other account so that it would appear as if I did not meet the contract requirements. I received no account statement, no phone calls, no form of contact letting me know the state of the account. Now they are requiring me to pay an additional $401 on the account.Desired Settlement: I would like them to record my account as paid in full to their records and to the credit bureaus.

Business

Response:

Thank you for the opportunity to respond to Mr. [redacted] concerns regarding account #[redacted]. Mr. [redacted]

stated he paid off the account and it should be closed.

According to our records, Mr. [redacted] signed a 24-month

retail installment contract on January 16, 2013. That

contract included a 12-month no-interest financing promotion. The balance

due by the end of the 12-month no interest financing offer totaled

$1130.37.

This amount included the invoice amount of $1,018.53,

as well as $111.84 for property insurance.

Mr. [redacted] remitted 10 payments of $100.00 each during

the promotional period totaling $1000.00 on account #[redacted] This left an

outstanding invoice balance of $130.37. Mr. [redacted]

did not receive communication regarding the account balance for account [redacted] because it was in paid ahead status. This pushed

out the payment due date to July 16 2014.

Mr. [redacted] also stated he had a similar dispute

involving a previous account and he believes the payments he made on account

#[redacted] were applied to the previous account.

According to our records, Mr. [redacted] signed a 36-month

retail installment contract on August 2, 2011 which created account #[redacted]. That

contract also included a 12-month no-interest financing promotion. Mr. [redacted]

forfeited his no-interest financing promotion on account #[redacted] because the

payment he submitted in the amount of $1370.85, on August 2, 2012, was

returned by his financial institution due to NSF. After

several months of failed contact attempts, we were able to reach Mr. [redacted].

On November 1,

2013, he was offered a settlement amount to pay only 40% of the

outstanding total balance.

Mr. [redacted] agreed to pay $808.34 on account

#[redacted].

Four payments in amount of $202.08 were scheduled as

automatic payments as a part of the settlement agreement. The automatic payments scheduled for this account are as

follows:

November 5, 2013---- $202.08

December 5, 2013----$202.08

January 5, 2014--------$20208

February 5, 2014------$202.08

Once the last payment posted to account #[redacted] on

February 5, 2014,

the remaining balance of $1170.83 was charged off as agreed. Account

#[redacted] was closed as of March 7, 2014 and a settlement close out letter was mailed

to the address we have on file for Mr. [redacted].

As of August 1, 2014, the payoff balance for account #[redacted] is

$363.00.

Please note, the payoff amount is updated

daily. If Mr. [redacted] would like to pay the balance in full, we ask that he

contact us for an up-to-date payoff quote on the day he plans to remit the

payment.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

I contacted Conn's today in regards to question the insurance part of the agreement. They stated that I did not provide proof of home owners insurance. Though they did not mention any of this at the signing of the contract otherwise it would have been taken care of. The customer care representative associate stated that they quickly denied reinstating the same as cash deal due to it not being paid in full now owing ($130.00) but if I bring proof of insurance they will cancel the insurance part of ($111.38) bring the total back to ($18.53). She also stated that they "may" reinstate the deal allowing me to pay the ($18.53). I still do not believe that they will but I will cooperate and I have sent them the copy of my insurance. to see what they are going to do. The only expectation I have in resolving this account is to pay the remaining balance of the same as cash offer with was $18.53.

Review: I have a account with this company and have always made my payments on time but the past week I have gotten about 10-15 phone calls from them. There reasoning for this was that they got my name mixed up with another customer named [redacted]" we share the same name so they are calling me to collect his debt. I supposedly got this problem fixed everyday multiple times. Today I get a call from these people before they go on about there issue with my account I explain to them that it isn't me and that they have me mixed up so I ask for a supervisor and this employee starts talking very poorly of me using expletives and other inappropriate words to the supervisor thinking I cannot hear her. When I told the person on the phone Ii can hear everything they said he jumps on the phone nervously saying he would take care of the issue.So I asked this man named [redacted] for headquarters number he gives me a false number and hangs up on me. Later I find out when I was called again for the same reason they said was resolved I asked to speak to a supervisor once again and they tell me this man [redacted] is not listed as a supervisor at any of there offices and he left no notes to my account for them not to contact me. It does not end there after being called a third time I get on the phone with someone and once again ask for a supervisor and explain my self once again. This supervisor goes ahead and tells me all of this man there trying to get a hold of personal information including the end of his social, his phone number his home address and his date of birth without me asking just to tell me that's not me and its a mix up. Being concerned for my own safety seeing they just hand out to that kind of person information to anyone I ask to return my merchandise and close my account and I am told I'd be held accountable and that I'd need to pay for it regardless if I returned it or not. I ask for a number to corporate office and they just send me back and forth between held desk and customer service in this time they never fixed my issue I actually got a call from there collection as I'm on the phone with a manager in customer service. So finally I am told I need to speak with there legal department so I get there number and give them a call I explain the situation they hang up on me. I call back and tell them they hung up on me they say hold on and transfer me to customer service who goes ahead and tells me I need to have a lawyer to speak to customer service and the reason they gave me all this mans information was because we have the same name. Finally I ask to speak with her supervisor since after all I did get the number for the Legal Department from them to begin with. This was the first lady who was actually helpful in this ordeal and she informs me that there closed. At that point I realize they just didn't want to speak with me because they were getting ready to go home. After this entire ordeal the last supervisor I spoke with gave me the number to corporate where I can talk to someone beside there customer service. After all is said and done I made over 25 phone calls to there people at over 10 different numbers that all brought me back to the customer service department that couldn't help me. My issue is still not resolved and I am in fear for my personal information to be with these people.Desired Settlement: I want my information removed from these people and my account removed due to there incompetent employees and my new found lack of trust for my sensitive information.

Business

Response:

Thank you for the opportunity to respond to [redacted] concerns

regarding an account. [redacted] stated

he has been receiving collection calls regarding an account that is not his.

We have determined this account belongs to another customer and [redacted] telephone number was linked to the account in error. We have placed a cease and desist on the

telephone numbers provided by [redacted].

In the event [redacted] receives any further calls from Conn’s we

ask that he contact us immediately so we may address the issue further.

We sincerely apologize for any inconvenience [redacted] has

received due to this matter.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

Regards,

The reasoning behind this is not because the calls like I have told there employees several times it is the lack of personal security. The fact they gave me another mans personal information to me knowing that it was not in fact me. Is the reason I am requesting a refund and the closure of my account. Not only that after trying to get this issue resolved and see how unprofessional and rude these people are to there customers.

Review: We purchased a new living room set from the new store in [redacted] on 8/23/14. We went into another furniture store to look at area rugs only to find the exact set for $1,312.98 cheaper. We called Conn's who said they would price match if advertised. The other furniture store was so helpful and gave us their advertisement that was posted in store. They said they would accept this as part of their price match guarantee and we should take this. We took the in store advertisement to Conn's and they would not honor it. They said it had to be advertised in the newspaper. They won't let us return the furniture nor will they honor the price match guarantee. The web site clearly state "simply bring us the advertisement showing the exact model number, price and proof that it is in store and available." No where does it say it has to be a newspaper advertisment. They will not let us return the furniture nor will they honor the price match guarantee.Desired Settlement: We would just like to return the furniture. We didn't even have the furniture for 12 hours before we happened upon the same furniture for less. We just want to return the furniture and not be associated with Conn's and this horrible experience. $1,312.98 may not be a big amount to a large company like Conn's but to the consumer it's a matter of 12 months of payments.

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted]’s

complaint. Our records show on 8/23/14,

Mr. [redacted] purchased a Belmont sofa, loveseat and recliner with us. At the time of purchase Mr. [redacted] was able to

take advantage of the free 32” television and 36 month no interest that was

being offered. We show Mr. [redacted]

contacted us on 8/26/14 via email and shared his experience regarding our price

guarantee. We requested that Mr. [redacted]

email us a copy of the advertisement to review to determine if the purchase

qualified. We have attached a copy of

the information submitted by Mr. [redacted].

After reviewing the Mr. [redacted]’s invoice and the price list he

provide, we found his furniture set was

not advertised and the competitor did not offer a free TV with purchase or 36-

month special financing. Therefore, we

are unable to honor his request. Conn’s Price Guarantee may be found online at http://www.conns.com/price-guarantee/.

If we may be of further assistance, Mrs. [redacted] may contact us directly

at ###-###-####.

Review: It been already one month conns has failed in repairing my washer 3 technicians have come each of them find something different they order the part come back after a week . And same story repeats and nothing has been done call many times to costumer service they have not help me at all they just hang up on me or make up things that parts have arrived and it's not trueDesired Settlement: Fix washer or replace washer

Business

Response:

Thank

you for the opportunity to respond to Mr. [redacted]’s complaint. Our

records show on [redacted],

Mr. [redacted] purchased a GE high efficiency washer and dryer from us with a

48-month Repair Service Agreement on both items. Mr. [redacted] elected to

have his items delivered. We show on [redacted],

Mr. [redacted] signed acknowledging his washer and dryer were received in good

order.

Mr.

[redacted] contacted our service department on [redacted] regarding his washer; stating his

washer was making a loud noise. A service call was scheduled; during the

inspection the technician found five parts were needed to be replaced.

The technician ordered the parts and all parts became available on [redacted].

The technician completed the repairs on [redacted];

the technician replaced the rotor, mode shifter ASM, stator, (4) rod springs,

and hall sensor.

Mr.

[redacted] contacted service again on [redacted];

stating his washer was once again making a loud noise. A service call was

scheduled; during the inspection the technician found additional parts were

needed to be replaced. The technician ordered the parts and all parts

became available on [redacted].

The technician completed the repairs on [redacted];

the technician replaced the hub nut, insert, platform, tub, and basket.

After the repairs were completed the technician tested the unit and the unit

tested ok.

At

this time Mr. [redacted]’s washer does not qualify for an exchange.

Therefore we are unable to honor his request to return/exchange his

washer. We do not show Mr. [redacted] has contacted us since the repair was

completed on [redacted].

If Mr. [redacted] feels his washer is not functioning properly, he may contact our

service department to have a technician re-evaluate his washer for a possible

exchange.

If

we may be of further assistance, Mr. [redacted] may contact us at ###-###-####.

Kind

regards,

Review: My credit report shows that there was account opened under my SSN for Conn's in Jan 2009 and closed with LATE PAYMENT in [redacted] I have never opened ANY ACCOUNT WITH Conn's, NOR bought anything from this place. I tried to reach them to resolve this since it has affected my credit score but the company is now making fun of my situation and do not resolve the problem and it is hurting my credit score. It was not on my report until 2012! I called them and they said it is removed and you are cleared. It showed up again in 2014, same account into on my credit report and now they are not doing anything. This is very serious situation for middle income family as mine and I would like BB to step in and help me resolve this. Thank you.Desired Settlement: I want them to fix this fraud "Secured Loan" and remove it completely from my credit report and fix my credit with all three major credit bureau. This is totally unacceptable that company reps making fun of my situation and never put their manager on line to discuss the matter and I have to suffer with mental stress and financial loss due to low credit score. Please help resolve this problem. Thank you.

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted]’s

concerns regarding a Conn’s accounts.

Mrs. [redacted] stated her credit report shows there was a

Conn’s account opened using her social security number in [redacted]

Conn’s has many data and privacy measures in place when

credit accounts are established.

We take the privacy and protection of our customers’

information very seriously.

We look forward to working with Mrs. [redacted] to resolve

this matter.

Our Fraud department has mailed Mrs. [redacted] a Fraud packet

and will reach out to her to obtain any further information regarding the

accounts. If Mrs.

[redacted] has any further questions she can contact our Fraud department direction

at ###-###-####.

Review: purchased a washer/dryer combination with a 48 month service agreement

called a month ago to get my washer fixed took them 2 weeks to tell me they didnt have anyone to service item

on [redacted] they decided to give me a in store credit to go back an purchase a new washer but they dont carry the brand anymore so I told them No I didnt want so then they wanted to give me an in store credit I do not have any intentions of purchasing anything else at this company so told them no.

I have bought the [redacted] washer/dryer combo and a big AC/ heating unit, also redid my who Kitchen with Range/OTR Microwave/ and Dishwasher all which they made me purchase the service agreement threw them not only is it an outrageous price over the manufacturers service agreement but to find out they wont honor it and I am still waiting to find out something after a month which has left me with no washing machine

I want a refund and I will never return to purchase with them againDesired Settlement: a full refund on washer so I may get it fixed on my own and a full refund for all service agreements purchased which is [redacted] +tax =[redacted] and the service agreements come to a total of [redacted] + tax =[redacted]

grand total refund [redacted]

Business

Response:

Thank

you for the opportunity to respond to [redacted]’s complaint. Our

records show on [redacted],

[redacted] purchased a [redacted] high efficiency washer and dryer from us

with a 48-month Repair Service Agreement on both items. [redacted]

elected to have her washer and dryer delivered. We show on [redacted],

[redacted] signed acknowledging her washer and dryer was received in good

order.

We

received [redacted]’s complaint and found she contacted our service

department on two different occasions from [redacted] regarding her washer. [redacted]’s last service call was placed on [redacted];

[redacted] contacted us stating the washer was displaying error code F3 and

E2. We attempted to schedule [redacted] for service; however we found

she was no longer in our service area therefore service was not be

completed. Conn’s agreed to exchange [redacted]’s washer; she was given

a credit of $[redacted] which is the original amount she paid to re-select a new

washer.

On [redacted],

[redacted] went to her local Conn’s location to initiate her exchange; upon

the exchange process [redacted] found we no longer carried the same

manufacturer as her previous washer, therefore she requested a refund for her

washer and requested to cancel the warranty on her dryer. Conn’s agreed

to honor her request and refund [redacted] the replacement value of her

washer of $[redacted] and cancel/refund the warranty from her dryer at a pro-rata

amount of $[redacted] total refund came to $[redacted].

If

we may be of further assistance, [redacted] may contact us at [redacted].

Kind

regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

Regards,

I am not satisfied with response because there shouldnt be a prorate on anything but yes I did get the money for the washer but a prorate is not right because they cant provide service so full refund should be what I get and I didnt receive refund for all my warranties on all items purchased that I sent in for

Business

Response:

Thank you for the opportunity to

respond to [redacted]’s additional comments. [redacted] was approved

for an exchange because she had purchased the Repair Service Agreement; she was

given a credit of $[redacted] which was the original amount she paid to re-select a

new washer. On [redacted] went to her local

Conn’s location to initiate her exchange; [redacted] wanted the same brand as

her original washer however this brand was no longer available. [redacted] chose not to re-select a washer and requested a refund in lieu of the

exchange. Under the Repair Service Agreement Terms and Conditions Conn’s

agreed to honor her request and refund check was mailed on [redacted] for $[redacted]. The Repair

Service Agreement on [redacted]’s washer is non-refundable and considered

fulfilled.

In reference to [redacted]’s

cancellation request on her other items; we received her request on [redacted]. The coverage was

cancelled as outline in the Terms and Conditions Cancellation Policy.

[redacted] refund check for her dryer warranty cancellation was $[redacted] and

was mailed on [redacted] also

received a refund her range and OTR microwave warranty cancellation in the

amount of $[redacted]; the refund check was mailed on [redacted].

At this time we are unable to

honor [redacted]’s request for a full refund. [redacted] has had

coverage since [redacted]. We have attached a copy

of [redacted]’s Repair Service Agreement Terms and Conditions.

If we may be of further

assistance, [redacted] may contact us at [redacted].

Kind regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

Regards,

coverage that apparrantly you shouldnt have been selling because you dont back it up

Business

Response:

Thank you for the opportunity to respond to [redacted]’s additional

comment. Conn’s has adhered to the Terms

and Conditions of the Repair Service Agreement.

Conn’s was unable to repair [redacted]s washer therefore, under the

terms and conditions she was offered an exchange which she declined. We agreed to credit her account for the

replacement value which was the original amount paid.

We have attached a copy of that agreement for review.

If we may be of further assistance, [redacted] may contact

us at [redacted].

Kind regards,

Customer Relations Officer

Review: We went into our agreement with the understanding that we were doing a 12 months same as cash. When I went down to pay off the account 10 months in was told that it was set up as a full interest account charging interest from day one. We complained to the manager [redacted] who told us he would fix the issue and get back with us. After 3 weeks of my wife calling and begging anyone that would listen to assist, we finally were given a reference number to a gentleman at their corporate office who proceeded to apologize and tell us the account was set up incorrect but they would not fix it. If we were to pay off today the difference is $900. Due to a mistake made by their employee

All we want is what we were promisedDesired Settlement: To either have the amount adjusted to what we agreed to or to have the sectional picked up and refunded back to us.

Business

Response:

Thank you for the opportunity to respond to Mr. [redacted] concerns regarding account [redacted].

Mr. [redacted] stated he was of the understanding that he

would have 12-months no interest on his account, only to find out it was an

interest account.

According to our records, Mr. [redacted] signed a 32-month

retail installment contract on October 31, 2013.

The items listed on the contract did not qualify for

the 12-months no-interest financing offer at the time Mr. [redacted] signed the

contract.

We have attached a copy of Mr. [redacted]’s contract for his

records. Due to the

items not qualifying for the 12-months no interest financing, we are unable to

honor Mr. [redacted]’s request at this time.

We value Mr. [redacted] as a customer and appreciate him

bringing this matter to our attention.

Review: Conns advertised a rebate with the major purchase of an appliance. 11 months have gone by and I have not yet received the rebate. Rebate company claims they mailed out the check but I never get it. This is the 4 time they claim to have placed a stop payment on the check to resend a new one. Conns customer service department claims they cannot do anything about it because it is a rebate issue and not their problem. I have told them that it was in their advertising and therefore, they are responsible. If I never receive a check, then it is false advertisement.Desired Settlement: I want them to pay the rebate amount and they can wait 1 year to get their check if they want to but it is very unrealistic to tell a customer they will be getting a check in 6 weeks and 11 months later still no check.

Business

Response:

Thank you for the opportunity to

respond to [redacted]'s complaint. Our records reflect that [redacted]

purchased a washer and dryer via invoice [redacted] on [redacted]. As a promotion running at that time of purchase a

mail-in rebate for the delivery fee was required. [redacted]'s purchase did

qualify for the mail-in rebate. The correct forms were received by [redacted] rebate center).

[redacted] indicates that a

check was mailed to [redacted] on [redacted] as a correction to a previous claim

(See Attached Rebate Claim). We apologize for the inconvenience [redacted]

experienced.

If [redacted] has any additional questions or concerns may

contact us at [redacted]

Consumer

Response: