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Reviews B And B Movers

B And B Movers Reviews (916)

Review: Conns delivered a defective sofa on May 24th. The backboard frame was never straight and caused it to brake even more after having it less than forty-eight hours. Within those same forty-eight hours, the front bottom frame broke because Conns delivery men did not correctly put together the sofa and was missing an extra leg in the front of the sofa that made it collapse to the floor. It has now been over five weeks and I have not been able to receive an exchange and no calls have been returned.Desired Settlement: I am wanting a new sofa. Conns is wanting to send parts for the sofa to be fixed but is not what I am wanting. The sofa was already a defect when I was sent to me and is only right for them to send me a new one. it was not my fault that the sofa broke they way it did and am ready for a replacement.

Business

Response:

Thank you for the

opportunity to respond to Mrs. [redacted] complaint. Our records show on 5/19/14, Mrs. [redacted] purchased a Belmont sofa and

loveseat with a 48-month Furnituregard Plan. Mrs. [redacted] also received

a free Haier 32” LED TV and elected to have her items delivered bringing her

total purchase to $2747.35. Our records show Mrs. [redacted] was scheduled

for delivery and received her items on 5/25/14 in good order. Our records show Mrs. [redacted] contacted us

on 6/05/14, regarding her sofa; stating the frame was

broken when the item was delivered. Although the delivery ticket does not

indicate any damages a service call was set-up for 6/12/14; during the assessment the technician found the

sofa front rail broken due to no center support leg, the top cross bar was

broken and the rear cross board where the springs are attached are warped with

multiple cracks. After reviewing Mrs. [redacted]’s service history Conn’s

has agreed to honor Mrs. [redacted]’s request to exchange her sofa. Mrs.

[redacted]’s sofa is scheduled to be delivered on 7/03/14.

If we may be of further

assistance, Mrs. [redacted] may contact Customer Service at [redacted]

Kind regards,

Review: I [redacted] have purchased a LG washer from Conn's on March 18,2013. It has a 1yr manufacture warranty and I also bought the extended warranty and since I've bought this machine it has given me problems. Conn's service dept. has serviced my washer and replaced the same parts 7 times. And when I bought the product I was told that if at any time my washer broke after the 3rd time of the same part it would be replaced and that has not been the case. I have spoken to several service managers and even corporate manager. managers names( [redacted] and [redacted] with the corporate office. I was told by [redacted] 1month ago that my washer was approved for replacement and service dept would call me with a ticket# so I can take that to the local office. since last repair 3months ago no has done anything but call and harass about payment. I cannot afford to pay $120. a week to wash a Laundromat and to also pay for a washer that does not work. All I'm asking for is for a replacement. As I was told. I have been a loyal customer since 2004when my house was built.I have bought all appliances from there and have paid off several accounts. I will no longer be a customer there again. BAD, BAD, SERVICE AND NOT GOOD ON THEIR WORD!Desired Settlement: All I want is a replacement I believe this washer happened to be a LEMON!

Business

Response:

Thank you for the opportunity to

respond to Mr. [redacted] complaint. Our records show on3/17/13, Mr. [redacted] purchased a LG washer with a 48-month Repair Service Agreement totaling

$1136.56. Our records show as of 8/08/13, Mr.

[redacted] has placed multiple service calls regarding his washer; stating the

washer was not spinning. After further review and research, we found multiple

parts have been replaced and we have been unable to repair. Due to the

excessive service on Mr. [redacted]’s washer an exchange has been approved and

Mrs. [redacted] has been contacted to reselect a new washer. On 4/02/14, Mrs. [redacted] selected a

new washer which is scheduled to be delivered on 4/04/14.

If we may be of further assistance, Mr. [redacted]

may contact Customer Service at 1-877-358-1252.

Kind regards,

Customer Relations

Review: It been already one month conns has failed in repairing my washer 3 technicians have come each of them find something different they order the part come back after a week . And same story repeats and nothing has been done call many times to costumer service they have not help me at all they just hang up on me or make up things that parts have arrived and it's not trueDesired Settlement: Fix washer or replace washer

Business

Response:

Thank

you for the opportunity to respond to Mr. [redacted]’s complaint. Our

records show on [redacted],

Mr. [redacted] purchased a GE high efficiency washer and dryer from us with a

48-month Repair Service Agreement on both items. Mr. [redacted] elected to

have his items delivered. We show on [redacted],

Mr. [redacted] signed acknowledging his washer and dryer were received in good

order.

Mr.

[redacted] contacted our service department on [redacted] regarding his washer; stating his

washer was making a loud noise. A service call was scheduled; during the

inspection the technician found five parts were needed to be replaced.

The technician ordered the parts and all parts became available on [redacted].

The technician completed the repairs on [redacted];

the technician replaced the rotor, mode shifter ASM, stator, (4) rod springs,

and hall sensor.

Mr.

[redacted] contacted service again on [redacted];

stating his washer was once again making a loud noise. A service call was

scheduled; during the inspection the technician found additional parts were

needed to be replaced. The technician ordered the parts and all parts

became available on [redacted].

The technician completed the repairs on [redacted];

the technician replaced the hub nut, insert, platform, tub, and basket.

After the repairs were completed the technician tested the unit and the unit

tested ok.

At

this time Mr. [redacted]’s washer does not qualify for an exchange.

Therefore we are unable to honor his request to return/exchange his

washer. We do not show Mr. [redacted] has contacted us since the repair was

completed on [redacted].

If Mr. [redacted] feels his washer is not functioning properly, he may contact our

service department to have a technician re-evaluate his washer for a possible

exchange.

If

we may be of further assistance, Mr. [redacted] may contact us at ###-###-####.

Kind

regards,

Review: My washer was a lemon from the start and almost every part of the washer has been replaced, excluding the water pump. The water doesn't completely pump out of the washer and the remaining water, approximately 1/* gallon, stays in the washer and sours. Whenever we wash our clothes, they smell so mildewed that the clothes have to be taken to a laundry mat in order to **t the smell out. The service tech that was here last on this issue (that's been an issue from the beginning) stated that he didn't know how to fix the washer to **t the water out of the washer. In order to **t the water out, we have had to drain the water from the bottom of the drain which would have to be done after each wash. This is very inconvenient and we shouldn't have to do that. I paid for the washer in good faith believing that I was purchasing the right product according to the salesman and Conn's has not in good faith taken care of the washer's problems. The washer should have been replaced from the start. Conn's has refused to service the washer any farther to honor the extended warranty we have on it. The insurance personnel has told us that Conn's has the say over the warranty being serviced or not.

We also purchased a tall table with four stools and the service tech has been out here twice over dama**s to the stools which are under extended warranty. The color and finish has completely come off of one stool and there are many nicks with no stain or color which apparently were there from the beginning. When my [redacted] talked to the insurance about the fixing of the stools, she was told that Conn's has refused to fix the stools claiming that the stools were chewed on by dogs which is totally incorrect and how they got that information is beyond me. I purchased the accidental insurance which was extra on the stools to cover such accidents of dama** to the chairs. No dog chewed off any vanish or stain on the stools which would be impossible. The stools have never been abused and if any dama** is done to the stools then it was purely accidental and not intentional. I don't believe anyone I know would come in and put a nick in our stools or anything else on purpose. The stools have not been abused by myself or my [redacted] or anyone who has graced our home. Conn's takes our money and never honors the warranty that they push to sell us.

One time before when we purchased a surround system, Conn's added a covera** for anything that might happen to it when in our house such as a fire. We have home owners insurance on our house and we were never ask this but they did ask us on the application if we owned our house which was yes. I was never told that this was an attempt to put double covera** on the purchase and when my [redacted] looked at the agreement she ask me why they put that kind of covera** on the it as we had that kind of covera**. We showed Conn's the policy and had the insurance removed and we were suppose to be reimbursed but we never received the money that we paid for that covera**. I believe that was suppose to be 83.00.

I have spent thousands of dollars at Conn's and have been **tting the worse of appliance support ever. I will never do business with Conn's again in the future as they do not stand behind the products that they sell. Also, I have written to Conn's to cancel a warranty with request for the remaining covera** reimbursed to me for a box springs and mattress I just purchased from them.Desired Settlement: I want my washer fixed so that we can wash with it without the smell. I want the stools fixed or replaced.

Business

Response:

Thank you for the opportunity to respond to [redacted]s complaint.

We received [redacted]s complaint and found on */30/**; he purchased a [redacted]

washer with a *4-month Repair Service Agreement Plan and received delivery in

good order on */05/**. Our records show [redacted]s Repair Service Agreement

Plan with Conn’s expired on */05/1* however; he extended covera** on his washer

with [redacted].

Prior to [redacted]s first service call received on */*0/14; we

have no indications of any issues he experienced with his washer since the unit

was delivered. On [redacted]0/14; a representative from [redacted] contacted our service

department on behalf of [redacted]tating the washer makes a knocking sound at

the end of the rinse and spin cycle, the unit would not drain and the clothes

have a sour smell. A service appointment was scheduled on */*4/14; upon

inspection the technician checked the washer through each cycle and no problems

were found. On **30/14, another [redacted] representative contacted our service

department on behalf of [redacted] regarding his washer stating the unit was not

spinning. A service appointment was scheduled for */05/14; during the

inspection the technician found parts were needed for repairs. Once we received

the parts, [redacted] was scheduled for repairs on **/14/14; the technician

replaced the drum ASM rear tub and ASM motor and the unit tested ok. On **11/14; we received another call from [redacted] regarding [redacted]s washer

stating the unit was not draining. A service appointment was scheduled for */1*/14; during inspection [redacted] contacted [redacted] for assistance with

repairs and they recommended [redacted] run sanitized cycles and vinegar more

often for repair. Conn’s service technician was unable to resolve the reported

issue based on the manufacture’s recommendations and informed [redacted] to

contact [redacted] for further repair needs.

In regards to [redacted]s complaint regarding his stools, our

records show on */18/13; he purchased the [redacted] table top and base

and four [redacted] stools each with a 48-month [redacted] On */*9/14, [redacted] contacted our service department stating the finish was

coming off all stools and there were dents around all the legs. A service

appointment was scheduled for */05/14; upon inspection the serviceman found

nicks and scratches all over stools with areas fading from use. The serviceman offered

to fill and touch up all stools to repair however; [redacted] declined service

and requested an exchan**. [redacted] was informed that service would need to

continue under the Terms and Condition of the [redacted] On */18/14,

[redacted] contacted our service department again regarding the same issue with

all stools. A service appointment was scheduled for **/04/14; upon inspection

the serviceman found the finish flaking off the sides and tops of the stools.

The serviceman also notated that a small dog chewed the stretcher bars and he

explained that he was unable to sand down and refinish the stools. Based on the

serviceman’s finding and photos provided, the reported dama**s are not covered

under the Terms and Condition of the [redacted] Plan; please refer to

Section (15) What Is Not Covered.

Our records show on */*9/11, [redacted] purchased a [redacted] Theater system. At the time of purchase [redacted] purchased Conn’s

Property Insurance for $54.9* however; once we received his request to remove

the insurance after he provided a copy of his homeowners insurance, we credited

the balance towards his Conn’s account. [redacted]s account was paid in full

[redacted] of *01*; no insurance char**s were included when account was paid off. Also,

we show we received [redacted]s request to cancel the warranty on his [redacted] mattress and box spring he purchased on */04/14. On [redacted]0/14, we

submitted a request to refund the pro-rated amount of $145.*9 to his **

account.

At this time we are unable to honor [redacted]s request for an

exchan** on his stools or due to the reported dama**s are not covered by the

[redacted] may contact [redacted] at

###-###-#### for any further repair needs. We have included supporting

documents with our response.

If we may be of further assistance, [redacted] may contact us at

###-###-####.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Business

Response:

Thank you for the opportunity to respond to [redacted]s additional

comments. As mentioned in our previous response, on */30/10; [redacted]

purchased a [redacted] washer and dryer both with a *4-month Repair Service

Agreement Plan and received delivery in good order on **05/10. [redacted]s had

covera** on his washer with Conn’s from */05/10 until it expired on */05/1*.

During the time frame [redacted] had covera** under Conn’s Repair Service

Agreement; we have no record of any issues or service calls received on his

washer. Our records show [redacted] extended covera** on his washer and dryer

with [redacted]. Conn’s is no lon**r the insurer for both the

washer and dryer however; we are a preferred provider who renders services for [redacted] has only contacted Conn’s to provide service on [redacted]s washer on

three separate occasions dated from */*0/14 to */11/14. During the last service

call Conn’s service technician was unable find a mechanical or electrical

problem with the washer we contacted the manufacturer to assist and they

recommended [redacted] run the sanitized cycles and use vinegar periodically. It was not recommended with each wash. The [redacted] owner’s manual for [redacted]s

washer state dirt, soil, odor, mold, mildew, or bacterial residue may remain in

your washer as a result of washing clothes.

This may result in unpleasant conditions, including odors and/or

permanent stains on your washer or laundry.

In addition, the manufacture recommends leaving the washer door open to

let air circulate inside the tumbler after use.

Failure to follow these instructions may result in the unpleasant

conditions [redacted] is experiencing. As

Conn’s is no lon**r the insurer of the washer; [redacted] will need to contact

[redacted] at ###-###-#### to determine their Terms and Condition on replacing

covered products.

In regards to [redacted]s complaint regarding his stools; based on

the serviceman’s finding and photos provide it was reported that the finish was

flaking off and a small dog chewed the stretcher bars on all stools. Although the

service technician did not see a dog chewing on the stool; we confirmed the

bars were dama**d; there were no defaults found in the design of the stools a

dog was present on the stools at the time of inspection. If the reported dama**s resulted in colliding

with other objects as described by [redacted] this is not covered under the

Terms and Conditions of the [redacted] Plan as well; please refer to Section

(15q) What Is Not Covered. We have

included pictures that were taken at the time of the inspection.

At this time, [redacted] stools do not meet the qualifications

for an exchan**; the reported dama**s are not covered under the Terms and

Conditions of the [redacted]

If we may be of further assistance, [redacted] may contact us at

###-###-####.

Sincerely,

Review: I am filing complaint due to delivery issues , and price match was not honored . I call Conn store in Lewisville to complain that items was not delivered . I was advised to contact warehouse . I got transferred and hung up on so many times it was ridiculous . No one would call me back or even take ownership . I became so frustrated that I requested to keep items . I did want anything from CONNS. However after 5th time and rescheduling items were deliver . I then call back to warehouse and customer explaining my dissatisfaction . Explaining that I gave information that table/ server was price $989 from local competitor . Sofa and ottoman was price at $1029 . When I spoke with customer service advise we will not match the price. We are coming to get items per your request. I explain to Supervisor no worries and return my monies as well . Then female supervisor stated I see that you are making payments on time . I ask her are you it? I then informed that supervisor I would be filing a complaint . She said is there anything else . I then tried complain to Lewisville store,no one would assist me or take accountability for delays and errors and that I was very dissatisfied with the service and delivery. I also tried to reach out to my salesperson to explain the problems. Still no call back . I call spoke with manager [redacted] no assistance . I spoke customer service agents at the warehouse [redacted] I was transfers to supervisor voicemails . However if my payment does not reflect due date I received calls back to back . Which I can provide my telephone records to show that your representative's are breaking FDPCA collection practices . Now it is 2014 and no one has return my calls or my letter .Desired Settlement: Correct the prices, remove delivery fees from both account and remove my contact number from dialer system .

Business

Response:

Thank

you for the opportunity to respond to Ms. [redacted] request. Our records show on 10/10/13, Ms. [redacted]

purchased furniture with us and financed her purchase using Conn’s credit. We have been unsuccessful in our attempts to

contact Ms. [redacted] however, we will be glad to address her concerns. In order to better assist Ms. [redacted] we will

need to review the advertising that was presented for the price guarantee. If the advertisement qualifies then we will

gladly honor the price plus 10% of the difference. We sincerely apologize for the experience Ms.

[redacted] has had with us. Ms. [redacted] may fax a copy

of the advertisement to [redacted] or email us at [redacted]

If

Ms. [redacted] would like to discuss her concerns she may contact me directly at [redacted]

Sincerely,

Customer Relations Officer

Review: We purchased a new living room set from the new store in [redacted] on 8/23/14. We went into another furniture store to look at area rugs only to find the exact set for $1,312.98 cheaper. We called Conn's who said they would price match if advertised. The other furniture store was so helpful and gave us their advertisement that was posted in store. They said they would accept this as part of their price match guarantee and we should take this. We took the in store advertisement to Conn's and they would not honor it. They said it had to be advertised in the newspaper. They won't let us return the furniture nor will they honor the price match guarantee. The web site clearly state "simply bring us the advertisement showing the exact model number, price and proof that it is in store and available." No where does it say it has to be a newspaper advertisment. They will not let us return the furniture nor will they honor the price match guarantee.Desired Settlement: We would just like to return the furniture. We didn't even have the furniture for 12 hours before we happened upon the same furniture for less. We just want to return the furniture and not be associated with Conn's and this horrible experience. $1,312.98 may not be a big amount to a large company like Conn's but to the consumer it's a matter of 12 months of payments.

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted]’s

complaint. Our records show on 8/23/14,

Mr. [redacted] purchased a Belmont sofa, loveseat and recliner with us. At the time of purchase Mr. [redacted] was able to

take advantage of the free 32” television and 36 month no interest that was

being offered. We show Mr. [redacted]

contacted us on 8/26/14 via email and shared his experience regarding our price

guarantee. We requested that Mr. [redacted]

email us a copy of the advertisement to review to determine if the purchase

qualified. We have attached a copy of

the information submitted by Mr. [redacted].

After reviewing the Mr. [redacted]’s invoice and the price list he

provide, we found his furniture set was

not advertised and the competitor did not offer a free TV with purchase or 36-

month special financing. Therefore, we

are unable to honor his request. Conn’s Price Guarantee may be found online at http://www.conns.com/price-guarantee/.

If we may be of further assistance, Mrs. [redacted] may contact us directly

at ###-###-####.

Review: Conn's collections department repeatedly contact me on my cell phone and I am not their customer. I notified them via phone 4 times to remove my number and that they have the wrong individual to which they would state my number would be removed within 24 hours and 3-5 days later would be contacted again. This is ongoing, and they are in violation of Fair Debt Collections Practices Act for contacting me via my cellular number and that I'm not even the right party they are attempting to reach.Desired Settlement: I would like them to update their collections software so that they can make copius notes and not bother consumers multiple times that are not their consumers and via a cell phone which is against FDCPA.

Business

Response:

I am totally dissatisfied with the service I have recieved. One minute a representative say my couch will be repaired then the next they say its not covered. PARTS HAS BEEN ORDERED THATS JUST SITTING IN MY LIVING ROOM AND DOES NOT FIT. I AM TOTALLY UPSET WITH THIS MATTER. I WILL NEVER RECOMMEND ANYONE TO CONNS. THE FUNITURE IS NOT GOOD QUALITY. YOU PAY 1000 OR MORE ONLY FOR IT TO MESS UP AFTER YOU ARE DONE PAYING ON THE CRAP. Then you buy extended warranty that doesnt cover CRAP!!!! THEN YOU GET LIED TO AND ALL THIS ROUND ABOUT TO GET THE SERVICE YOU NEED BUT AT THE END NOTHING IS FIXED AND YOU HAVE PARTS THAT DONT EVEN FIT THE COUCH. TOTALLY UNACCEPTABLE!!!!! I HOPE YOU ALL GO OUT OF BUSINESS FOR YOUR POOR QUALITY FUNITURE!!!!

Review: My account has been reported delinquent when I am current. They are not wanting search their account for my payment that was taken out of my account. I paid 142.48 on [redacted] however they are still reporting my account as delinquent.I work full time and dont have time to play auditor and secretary for them.They need to audit themselves and look over their bank staments cause I have paid. They want me to find their money. They have it if they search their records fully or audit themseves. There is 142.48 floating around their account somewhere.Desired Settlement: Remove delinquent report that they sent to credit buearu falsely.Those damages cant be undone..Lying to the credit agency should be an offense. Something needs to be done.

Business

Response:

Review: I bought a Sony Tablet/Laptop from the store. The day that they sent me home with it there was already problems with it. I was told that if I called he tech support line that they would fix it over the phone with me since they could not in the store. They did not tell me this until after I had already signed the agreement. I called there tech support and found out that the computer is missing hardware which is required for the computer to run correctly. They told me that because of the problems that I was to take it to the store and have it replaced with another one. The tech support also called and talked to the store manager and the credit manager ([redacted]) and told them that they where to replace it. I then received a text message with I have saved saying that they would replace it with one like I have now. So when I went to the store the store manager was not there but the credit manager [redacted] was. She was very rude, acted very put out to have to help me. She showed me the replacement computer, it was nothing like the one I have, and when I asked about the text that she send to me saying they where going to replace it with one like the one I have she got upset said it she wasn't the one that said that. I asked for the Store manager but she refused to get his and got very rude with me. I left the store called the complaint desk to try and get the problem fix. Since then I have not gotten any help in replacing the computer and I have been receiving harassing calls from Heather and one of her employees [redacted] even after I asked them to stop calling because I provided them the info they wanted at least three or more times and I also asked to have my account transferred to another store which was approved by there customer service management department. [redacted] continues to call and did so today (4/8/2014). And I still can not receive the resolution that I was promised.Desired Settlement: I want the tablet/laptop replace with the same one a Sony Personal computer Model: [redacted] or better that is in proper working order. I can not go with out a computer because I have daily online classes I much attend. If I miss one than one day I am dropped from the course and still have to pay for the course. Conns know this and yet still refuses to help.

Business

Response:

Thank you for the opportunity to respond to Mr. [redacted] concerns. We have researched Mr. [redacted] complaint and found Mr. [redacted] purchased/leased agreement is

through RAC acceptance. In effort to

assist Mr. [redacted] we have contacted RAC on his behalf and was informed they

were able to accommodate Mr. [redacted]’s needs and agreed to switch out his laptop.

If Mr. [redacted] needs further assistance, he may

contact RAC directly at 1-817-237-8033.

Sincerely,

Customer Relations Officer

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

I contact the RAC people that I was informed that the fault was with conn's because they sold e equipment that was not functioning properly nor had all of the correct hardware required make the system operate efficiently and appropriately. I was told that I had to contact the store to get this resolved. I contact the store and was told that I had to contact the Re: RAC people which that cars is known as acceptance now. I tried to do so and was rudely and disrespectfully treated mistreated bye [redacted] manager for the acceptance now. I then had to get in contact with the store manager after going through district managers to try to get someone to just contact me to resolve this matter they have temporarily agreed to try to repair the other one and have loaned me another computer but the main complaint was that they refused to assist and I am still doing with disrespectful and uncooperative people at least at acceptance now. They work with comments or inside the COM store they do not tell you that they are part of a different group until after you've had issues and problems they passed me on to their tech support which is a friend by cons and if you can't go with the one to kill me to take it back to the Constar I have tried to do all this and be acceptance of trying to get this resolved but I still get rude and disrespectful comments and I feel that they are not trying to meet the needs they have still not contact me on the results of what is going on with the computer that I have attempted to purchase through them so I do not believe this case is been resolved Norsid even begun to be resolved until they can finally get the appropriate response to me along with getting the equipment repaired and returned to me. I do not believe that cons should get just a send a letter to a customer saying that they are attempting to do something when they had staff members be truly disrespectful rude and refused to assist a customer and resolving an issue so I had I found the complaint with you guys I filled it should be further actions taken against this company and or different results done.

Business

Response:

Thank you for the opportunity to respond to Mr. [redacted] additional comments. As previously stated Mr. [redacted] purchased/leased agreement is through RAC acceptance. Mr. [redacted] will need to contact RAC acceptance for further assistance, he may contact RAC directly at 1-817-237-8033.

Sincerely,

Customer Relations Officer

Review: Conns advertised a rebate with the major purchase of an appliance. 11 months have gone by and I have not yet received the rebate. Rebate company claims they mailed out the check but I never get it. This is the 4 time they claim to have placed a stop payment on the check to resend a new one. Conns customer service department claims they cannot do anything about it because it is a rebate issue and not their problem. I have told them that it was in their advertising and therefore, they are responsible. If I never receive a check, then it is false advertisement.Desired Settlement: I want them to pay the rebate amount and they can wait 1 year to get their check if they want to but it is very unrealistic to tell a customer they will be getting a check in 6 weeks and 11 months later still no check.

Business

Response:

Thank you for the opportunity to

respond to [redacted]'s complaint. Our records reflect that [redacted]

purchased a washer and dryer via invoice [redacted] on [redacted]. As a promotion running at that time of purchase a

mail-in rebate for the delivery fee was required. [redacted]'s purchase did

qualify for the mail-in rebate. The correct forms were received by [redacted] rebate center).

[redacted] indicates that a

check was mailed to [redacted] on [redacted] as a correction to a previous claim

(See Attached Rebate Claim). We apologize for the inconvenience [redacted]

experienced.

If [redacted] has any additional questions or concerns may

contact us at [redacted]

Consumer

Response:

Review: Purchased a washer a dryer under false presentation from the sales rep. Tried 7 days to get assistance from the store manager and not once did he make an attempt to resolve the issue.Desired Settlement: Expect an apology and product exchange.

Business

Response:

Thank you for the opportunity to respond to [redacted].

[redacted]’ complaint. We researched [redacted]’

complaint and found her issue has been addressed and resolved. We

appreciate [redacted] bringing her concerns to our attention and

the matter has been discussed with the person(s) involved to ensure this does

not happen again. As of [redacted].

[redacted]’ extended RSA coverage has been cancelled and a credit of

$[redacted] has been processed to her Conn’s account. We ask that [redacted].

[redacted] allow 5-7 business days for the credit to post to her

account. We sincerely apologize to [redacted] for the

experience and any inconvenience that has been caused regarding this matter.

If we may be of further assistance, [redacted].

[redacted] may contact customer service at[redacted].

Kind regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. I originally complained about the horrible service and lack of interest from the store manager. Also, the sales rep selling and promoting false information regarding their appliances.

Early [redacted], I specifically requested a washer and dryer that obviously washes and dries clothes extremely well, QUIET, steam, different loads sizes, doesn't use too much water and color. I knew exactly what I wanted and yet the sales rep sold me a product that is so noisy it is louder than my television. Mind you that the volume control is on 36. That's pretty loud and the washer and dryer is louder than that.

I tried over and over to contact a manager and the store manager and yet not once did he want or tried to take my calls or even return them. I have never received an apology from the Store Manager.

I called the very next day from when I received and used my washer and dryer. I informed them that, the items I purchases is not what I wanted and they were very loud. I requested to have them exchange but the company wanted to charge me a 20% restocking fee.

I felt this was completely wrong and I shouldn't have to pay for merchandise I was not happy with and was lied to by the sales rep. The sales rep assured me that the appliances I purchased had all the features I requested and that I was going to be very happy with them. The appliances were each over $[redacted].

I express my concerns and told the customer service department that I was not happy with their terms. After several attempts to contact a manager both at store level and customer service I could never get it resolved.

The credit I received was because I chose to cancel the warranty; however I purchase another warranty with more years and less money. Conns didn't do a thing to resolve the issue. They didn't give me a credit. I requested the credit as it is my right to cancelled and receive full credit because I cancelled within the 30 day period of purchasing the appliances.

I will fulfill my commitment and pay the appliances; however, I will never ever purchase anything from this company. I am very displease with their services, hospitality and merchandise!

that t and the sales rep. Provide details of why you are not satisfied with this resolution.]Regards,

Review: I have a account with this company and have always made my payments on time but the past week I have gotten about 10-15 phone calls from them. There reasoning for this was that they got my name mixed up with another customer named [redacted]" we share the same name so they are calling me to collect his debt. I supposedly got this problem fixed everyday multiple times. Today I get a call from these people before they go on about there issue with my account I explain to them that it isn't me and that they have me mixed up so I ask for a supervisor and this employee starts talking very poorly of me using expletives and other inappropriate words to the supervisor thinking I cannot hear her. When I told the person on the phone Ii can hear everything they said he jumps on the phone nervously saying he would take care of the issue.So I asked this man named [redacted] for headquarters number he gives me a false number and hangs up on me. Later I find out when I was called again for the same reason they said was resolved I asked to speak to a supervisor once again and they tell me this man [redacted] is not listed as a supervisor at any of there offices and he left no notes to my account for them not to contact me. It does not end there after being called a third time I get on the phone with someone and once again ask for a supervisor and explain my self once again. This supervisor goes ahead and tells me all of this man there trying to get a hold of personal information including the end of his social, his phone number his home address and his date of birth without me asking just to tell me that's not me and its a mix up. Being concerned for my own safety seeing they just hand out to that kind of person information to anyone I ask to return my merchandise and close my account and I am told I'd be held accountable and that I'd need to pay for it regardless if I returned it or not. I ask for a number to corporate office and they just send me back and forth between held desk and customer service in this time they never fixed my issue I actually got a call from there collection as I'm on the phone with a manager in customer service. So finally I am told I need to speak with there legal department so I get there number and give them a call I explain the situation they hang up on me. I call back and tell them they hung up on me they say hold on and transfer me to customer service who goes ahead and tells me I need to have a lawyer to speak to customer service and the reason they gave me all this mans information was because we have the same name. Finally I ask to speak with her supervisor since after all I did get the number for the Legal Department from them to begin with. This was the first lady who was actually helpful in this ordeal and she informs me that there closed. At that point I realize they just didn't want to speak with me because they were getting ready to go home. After this entire ordeal the last supervisor I spoke with gave me the number to corporate where I can talk to someone beside there customer service. After all is said and done I made over 25 phone calls to there people at over 10 different numbers that all brought me back to the customer service department that couldn't help me. My issue is still not resolved and I am in fear for my personal information to be with these people.Desired Settlement: I want my information removed from these people and my account removed due to there incompetent employees and my new found lack of trust for my sensitive information.

Business

Response:

Thank you for the opportunity to respond to [redacted] concerns

regarding an account. [redacted] stated

he has been receiving collection calls regarding an account that is not his.

We have determined this account belongs to another customer and [redacted] telephone number was linked to the account in error. We have placed a cease and desist on the

telephone numbers provided by [redacted].

In the event [redacted] receives any further calls from Conn’s we

ask that he contact us immediately so we may address the issue further.

We sincerely apologize for any inconvenience [redacted] has

received due to this matter.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

Regards,

The reasoning behind this is not because the calls like I have told there employees several times it is the lack of personal security. The fact they gave me another mans personal information to me knowing that it was not in fact me. Is the reason I am requesting a refund and the closure of my account. Not only that after trying to get this issue resolved and see how unprofessional and rude these people are to there customers.

Review: [redacted], Conn's called and basically badgered me into making an over the phone payment. [redacted] they posted to my account, [redacted], the very check that I told the girl on [redacted] I had issued was cashed. Conn's does not even show the check , which was held by them from [redacted] to [redacted] as being posted to my account. In trying to get my money back, the customer service department, apparently a group of drones, insists upon a full running bank statement. Even though I offered to send one with any information NOT related to this or CONN's black out, apparently company policy dictates that my privacy and TOTAL banking information be revealed. A total invasion. As well, trying to reach anyone higher than the inept dept of drones is highly unlikely as all phone numbers are channeled through the drone center. I have left several messages for the departmental senior manager "[redacted]" who was to call me back. Has not happened. You can not talk to this lady. POOR POOR POOR Customer serviceBasically I am wondering why the Revdex.com has a favorable rating for this company when a person can go on line and google not one but 38 pages of complaints against this company and their poor inept customer service department. Finally, when asked a time frame , no response. However , when I said I would just withhold my next payment until this was resolved, they were very quick to inform me that this would be an adverse part of my credit record. I have also talked with the Attorney General's office and will be filing a complaint with that office as well. A company simply can not hold a gun to customers heads in order to justify invading their privacy.Desired Settlement: Two fold. First I would like a full reimbursement of the amount that Conn's collected twice. Second and more importantly, the company needs to revamp its "policy" of having a full running bank statement being submitted. This is an invasion of the privacy of consumers. The only information that Conn's needs to see is that of any amounts that are directly related to the issue at hand. This does not include Sonic, Walmart or other bills being paid along with the balance of checking accounts.

Business

Response:

Review: Also involves delivery, customer service & especially contract issues. On 4.6.14 I purchased a NEW bedroom set: bed, mattress, box spring, dresser, mirror, nightstand & chest from Conns. Total cost was $3675.70 with delivery to take place 4.7.14, 4-7p AZ. At 3:26p on 4.7.14 the sales associate ([redacted]) called and said there was an error with the mattress. He said he mistakenly entered a product code for a discontinued mattress that was an old floor model that they had at their store, and the mattress we thought we had purchased costs approximately an additional $1143. Original price we were quoted was $657, but the new price was $1800. TO BE CLEAR, the mattress with the steep discount was the only reason we were purchasing the entire set, and [redacted] knew this! He said that we had to take delivery of the old floor model mattress because they could not do anything to adjust the price of a new mattress. I said that we had made it clear to him at the time of purchase that we did not want a floor model, and I would not accept delivery of a mattress that I had not seen. I reminded him that it was the store manager ([redacted]) that had entered the code for the mattress at his ([redacted]'s) computer. And, yes, the general store manager ([redacted]) did enter the code and applied the discount in front of my wife and I. There was even a discussion among all of us regarding the model of the mattress that we were purchasing. [redacted] had a sheet of prices that he was quoting from and showed it to [redacted]. I asked to speak to [redacted], yes, the manager that entered the code that provided the discount. [redacted] said the same as [redacted],"you have to take delivery of the old floor model or pay the difference for the new model." [redacted] said that when he was entering the code that he "assumed" we knew that we were purchasing the old model. No way there was an error in communication from either my wife or myself! I canceled the order and contacted the corporate customer service. Anxious to hear how Conn's rectifies this!Desired Settlement: I'd like Conn's to make good on the original deal with the mattress we tested. NOT the old floor model! We spent over an hour deciding on this mattress. My wife gave our mattress and box spring to a friend before this problem. Yes, we have no bed! [redacted] and [redacted] referenced a printed copy of the discounts. Most models we tested did not have a discount. [redacted] and [redacted] checked the info. on their printed sheet and entered the codes. This is an egregious error and false advertising!

Business

Response:

Thank you for the

opportunity to respond to Mr. [redacted] complaint. We have researched Mr. [redacted] concerns and found there was a misunderstanding regarding the

mattress [redacted] wanted to purchase and the older model with the same

group name. Mr. [redacted] was contacted

by the area District Manager regarding his concerns and Mr. [redacted] advised

him that he had already purchased a mattress somewhere else. We deeply apologize to Mr. [redacted] for

his experience and appreciate him for bringing them to our attention. As a token of our appreciation Mr. [redacted] will receive a $100 gift card to use toward a new purchase.

If we may be of

further assistance, Mr. [redacted] may contact us directly at [redacted]

Kind regards,

Customer

Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that given no other choice, this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: Conn's Appliances financed a refrigerator for me in the amount of $1,018. The account had a 1 year same as cash policy. The account was paid in full December 2013. Conn's is now saying that the account was $18 short. During this same timeframe I was in a similar dispute with them on a previous account in which we agreed to settle. It is my belief that Conn's purposefully took money paid on the different account and attached it to the other account so that it would appear as if I did not meet the contract requirements. I received no account statement, no phone calls, no form of contact letting me know the state of the account. Now they are requiring me to pay an additional $401 on the account.Desired Settlement: I would like them to record my account as paid in full to their records and to the credit bureaus.

Business

Response:

Thank you for the opportunity to respond to Mr. [redacted] concerns regarding account #[redacted]. Mr. [redacted]

stated he paid off the account and it should be closed.

According to our records, Mr. [redacted] signed a 24-month

retail installment contract on January 16, 2013. That

contract included a 12-month no-interest financing promotion. The balance

due by the end of the 12-month no interest financing offer totaled

$1130.37.

This amount included the invoice amount of $1,018.53,

as well as $111.84 for property insurance.

Mr. [redacted] remitted 10 payments of $100.00 each during

the promotional period totaling $1000.00 on account #[redacted] This left an

outstanding invoice balance of $130.37. Mr. [redacted]

did not receive communication regarding the account balance for account [redacted] because it was in paid ahead status. This pushed

out the payment due date to July 16 2014.

Mr. [redacted] also stated he had a similar dispute

involving a previous account and he believes the payments he made on account

#[redacted] were applied to the previous account.

According to our records, Mr. [redacted] signed a 36-month

retail installment contract on August 2, 2011 which created account #[redacted]. That

contract also included a 12-month no-interest financing promotion. Mr. [redacted]

forfeited his no-interest financing promotion on account #[redacted] because the

payment he submitted in the amount of $1370.85, on August 2, 2012, was

returned by his financial institution due to NSF. After

several months of failed contact attempts, we were able to reach Mr. [redacted].

On November 1,

2013, he was offered a settlement amount to pay only 40% of the

outstanding total balance.

Mr. [redacted] agreed to pay $808.34 on account

#[redacted].

Four payments in amount of $202.08 were scheduled as

automatic payments as a part of the settlement agreement. The automatic payments scheduled for this account are as

follows:

November 5, 2013---- $202.08

December 5, 2013----$202.08

January 5, 2014--------$20208

February 5, 2014------$202.08

Once the last payment posted to account #[redacted] on

February 5, 2014,

the remaining balance of $1170.83 was charged off as agreed. Account

#[redacted] was closed as of March 7, 2014 and a settlement close out letter was mailed

to the address we have on file for Mr. [redacted].

As of August 1, 2014, the payoff balance for account #[redacted] is

$363.00.

Please note, the payoff amount is updated

daily. If Mr. [redacted] would like to pay the balance in full, we ask that he

contact us for an up-to-date payoff quote on the day he plans to remit the

payment.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

I contacted Conn's today in regards to question the insurance part of the agreement. They stated that I did not provide proof of home owners insurance. Though they did not mention any of this at the signing of the contract otherwise it would have been taken care of. The customer care representative associate stated that they quickly denied reinstating the same as cash deal due to it not being paid in full now owing ($130.00) but if I bring proof of insurance they will cancel the insurance part of ($111.38) bring the total back to ($18.53). She also stated that they "may" reinstate the deal allowing me to pay the ($18.53). I still do not believe that they will but I will cooperate and I have sent them the copy of my insurance. to see what they are going to do. The only expectation I have in resolving this account is to pay the remaining balance of the same as cash offer with was $18.53.

Review: We went into our agreement with the understanding that we were doing a 12 months same as cash. When I went down to pay off the account 10 months in was told that it was set up as a full interest account charging interest from day one. We complained to the manager [redacted] who told us he would fix the issue and get back with us. After 3 weeks of my wife calling and begging anyone that would listen to assist, we finally were given a reference number to a gentleman at their corporate office who proceeded to apologize and tell us the account was set up incorrect but they would not fix it. If we were to pay off today the difference is $900. Due to a mistake made by their employee

All we want is what we were promisedDesired Settlement: To either have the amount adjusted to what we agreed to or to have the sectional picked up and refunded back to us.

Business

Response:

Thank you for the opportunity to respond to Mr. [redacted] concerns regarding account [redacted].

Mr. [redacted] stated he was of the understanding that he

would have 12-months no interest on his account, only to find out it was an

interest account.

According to our records, Mr. [redacted] signed a 32-month

retail installment contract on October 31, 2013.

The items listed on the contract did not qualify for

the 12-months no-interest financing offer at the time Mr. [redacted] signed the

contract.

We have attached a copy of Mr. [redacted]’s contract for his

records. Due to the

items not qualifying for the 12-months no interest financing, we are unable to

honor Mr. [redacted]’s request at this time.

We value Mr. [redacted] as a customer and appreciate him

bringing this matter to our attention.

Review: I purchased a refrigerator and then they could not fixed it so they exchanged it and owed me $412.44 the sent a letter letting us know they were going to credit it to out account, now they will not do that and the customer service people will not let me talk to a higher up person to get this problem fixed.Desired Settlement: They owe me the money and they need to give it to me.

Business

Response:

Conn’s would

like to thank you for the opportunity to respond to [redacted] complaint. We have reviewed [redacted] complaint and found on 1[redacted]/14, a credit of $465.48 was applied to her account

as previously agreed. A copy of [redacted] general loan ledger has been included in our response for her

records. If we may be of further

assistance, [redacted] may contact us at [redacted]

Sincerely,

Customer Relations Officer

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: Received email & direct mail indicating that our credit line had increased to $4900.00. Called to confirm and was told the we would need to reapply. We have had a credit line w/ Conn's for 3 years and recently paid it off (last month - [redacted]). We then received and email & direct mail saying to "Congratulations! Enjoy your credit line increase of $4900.00". I have all docs. When I called to confirm, reps and supervisor said that we do not have an increased credit line and that we would have to reapply - even though we already have a credit line. This is bait and switch.Desired Settlement: Conn's needs to honor their offer.

Business

Response:

[redacted], Thank you for the opportunity to respond to [redacted] complaint regarding the credit line increase mailer that was sent out. We regret [redacted] feels as though our promotion offer was an attempt to "bait and switch". The offer that was sent to [redacted] was in good faith, based on information received [redacted] meet our qualifications to receive the offer. Our credit line increase letter does state Subject to credit approval. If [redacted] has any additional questions regarding his application he may contact us at [redacted]. Thank you, [redacted]

Review: purchased a washer/dryer combination with a 48 month service agreement

called a month ago to get my washer fixed took them 2 weeks to tell me they didnt have anyone to service item

on [redacted] they decided to give me a in store credit to go back an purchase a new washer but they dont carry the brand anymore so I told them No I didnt want so then they wanted to give me an in store credit I do not have any intentions of purchasing anything else at this company so told them no.

I have bought the [redacted] washer/dryer combo and a big AC/ heating unit, also redid my who Kitchen with Range/OTR Microwave/ and Dishwasher all which they made me purchase the service agreement threw them not only is it an outrageous price over the manufacturers service agreement but to find out they wont honor it and I am still waiting to find out something after a month which has left me with no washing machine

I want a refund and I will never return to purchase with them againDesired Settlement: a full refund on washer so I may get it fixed on my own and a full refund for all service agreements purchased which is [redacted] +tax =[redacted] and the service agreements come to a total of [redacted] + tax =[redacted]

grand total refund [redacted]

Business

Response:

Thank

you for the opportunity to respond to [redacted]’s complaint. Our

records show on [redacted],

[redacted] purchased a [redacted] high efficiency washer and dryer from us

with a 48-month Repair Service Agreement on both items. [redacted]

elected to have her washer and dryer delivered. We show on [redacted],

[redacted] signed acknowledging her washer and dryer was received in good

order.

We

received [redacted]’s complaint and found she contacted our service

department on two different occasions from [redacted] regarding her washer. [redacted]’s last service call was placed on [redacted];

[redacted] contacted us stating the washer was displaying error code F3 and

E2. We attempted to schedule [redacted] for service; however we found

she was no longer in our service area therefore service was not be

completed. Conn’s agreed to exchange [redacted]’s washer; she was given

a credit of $[redacted] which is the original amount she paid to re-select a new

washer.

On [redacted],

[redacted] went to her local Conn’s location to initiate her exchange; upon

the exchange process [redacted] found we no longer carried the same

manufacturer as her previous washer, therefore she requested a refund for her

washer and requested to cancel the warranty on her dryer. Conn’s agreed

to honor her request and refund [redacted] the replacement value of her

washer of $[redacted] and cancel/refund the warranty from her dryer at a pro-rata

amount of $[redacted] total refund came to $[redacted].

If

we may be of further assistance, [redacted] may contact us at [redacted].

Kind

regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

Regards,

I am not satisfied with response because there shouldnt be a prorate on anything but yes I did get the money for the washer but a prorate is not right because they cant provide service so full refund should be what I get and I didnt receive refund for all my warranties on all items purchased that I sent in for

Business

Response:

Thank you for the opportunity to

respond to [redacted]’s additional comments. [redacted] was approved

for an exchange because she had purchased the Repair Service Agreement; she was

given a credit of $[redacted] which was the original amount she paid to re-select a

new washer. On [redacted] went to her local

Conn’s location to initiate her exchange; [redacted] wanted the same brand as

her original washer however this brand was no longer available. [redacted] chose not to re-select a washer and requested a refund in lieu of the

exchange. Under the Repair Service Agreement Terms and Conditions Conn’s

agreed to honor her request and refund check was mailed on [redacted] for $[redacted]. The Repair

Service Agreement on [redacted]’s washer is non-refundable and considered

fulfilled.

In reference to [redacted]’s

cancellation request on her other items; we received her request on [redacted]. The coverage was

cancelled as outline in the Terms and Conditions Cancellation Policy.

[redacted] refund check for her dryer warranty cancellation was $[redacted] and

was mailed on [redacted] also

received a refund her range and OTR microwave warranty cancellation in the

amount of $[redacted]; the refund check was mailed on [redacted].

At this time we are unable to

honor [redacted]’s request for a full refund. [redacted] has had

coverage since [redacted]. We have attached a copy

of [redacted]’s Repair Service Agreement Terms and Conditions.

If we may be of further

assistance, [redacted] may contact us at [redacted].

Kind regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

Regards,

coverage that apparrantly you shouldnt have been selling because you dont back it up

Business

Response:

Thank you for the opportunity to respond to [redacted]’s additional

comment. Conn’s has adhered to the Terms

and Conditions of the Repair Service Agreement.

Conn’s was unable to repair [redacted]s washer therefore, under the

terms and conditions she was offered an exchange which she declined. We agreed to credit her account for the

replacement value which was the original amount paid.

We have attached a copy of that agreement for review.

If we may be of further assistance, [redacted] may contact

us at [redacted].

Kind regards,

Customer Relations Officer

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Description: Movers, Movers - Office, Moving & Storage Company, Moving Services - Labor & Materials, Moving Supplies, Packing & Crating Service, Relocation Service, Storage Units - Household & Commercial

Address: 3340 Forest Blvd, Jacksonville, Florida, United States, 32246

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