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Reviews B And B Movers

B And B Movers Reviews (916)

Review: Opened my account in Oct. 2013. Purchased a Samsung tablet. First payment was due the [redacted] of November, which I paid November [redacted] Second payment due and paid the [redacted] of December. Upon checking my bank account on the [redacted] of January 2014 I discovered a CSR from Conn's had taken $138.48 from my account. I called Conn's and after giving them the information, I was told that it would be reviewed and someone would get back with me in 24 to 72 hours. This upset me. After not hearing from anyone on the [redacted] I called and was told that the "Review Board" hadn't approved the refund yet and as soon as they did, It would take two days to be processed in the Accounting Department and a CHECK would be mailed to me. By my calculations the earliest I can expect the money they STOLE from my account will be January [redacted] Something needs to be done about the Electronic Thieves at CON's, I probably paid a CSR's account. IF YOU DEAL WITH CONN'S BEWARE!!!!!!!!Desired Settlement: Can't call this a refund. It is clearly Electronic Theft. My money should have been transferred back into my account and I feel I am due an explanation as to HOW my banks routing number was used to credit someone Else's account.

Business

Response:

Review: I purchased a new washer in October of 2012 from Conn's appliances. I also purchased a service protection plan for an extra 400 dollars. My washer broke 4 weeks ago and flooded my laundry room. I called the service dept and they sent a tech out after about a week. It was supposedly fixed, but flooded my laundry room again within 24 hours. We now have water damage. This was three weeks ago. I have called 15 times to get a service tech out to fix the washer again. I want the washer replaced in fear that it will flood my laundry room again causing more water damage. IVE talked to many employees and at least 3 managers. One lady named [redacted] in the call center and a customer service manager named [redacted] that said she didn't know how to fix the problem since we lived in a rural area. I reminded her that my washer has been broken for a month and asked if she felt that was acceptable. She said she just couldn't help the fact that I lived in a rural area. CONN'S is in breach of the contract I signed to fix any problems that would occur. I paid extra for service that I cannot seem to get and the company managers have been NO help in this situation.My contact is [redacted]. It wouldn't let me input earlier.Desired Settlement: I want the washer replaced so it doesn't flood my laundry room for the 3rd time and because they won't send a tech to my area.

Business

Response:

Thank you for the opportunity to respond to [redacted]

complaint. Our records show on 10/**/12,

[redacted] purchased a Samsung washer with us and 48-month Repair Service Agreement. [redacted] contacted us on 12/**/13, stating

her washer was leaking profusely underneath.

A service call was set up for an inspection; the technician found the

drain hose needed to be replaced. The

part was ordered and replaced on 1/*/14.

[redacted] contacted us again on 1/*/14, and stated the washer was

leaking again from the bottom. The

service call was scheduled for 1/**/14, upon inspection the service provider

determined the pump now needed to be replaced.

The pump was ordered and once received it was replaced on 1/**/14. [redacted] has been contacted regarding his

concerns and we have confirmed the washer has been repaired successfully. We apologize to [redacted] for the

delay repairing their washer. Due to

this issue we are sending them a $100.00 gift card as a goodwill gesture. If [redacted] has any additional problems

with her washer she may contact me directly.

If I may

be of further assistance, [redacted] may

contact me directly at [redacted]

Kind regards,

Customer Relations

Review: Since January 2015 I had made an agreement with Conns Inc to join my two bigger accounts. The person who set up the agreement did not input my email correctly. I was made aware of the situation about a month later. We corrected the issue and even gave them a secondary email, as they would state they had emailed me my contract and I had not yet received anything. The primary email I provided them with was ([redacted]) the associate forgot to place the (.) between my name. The second email, which is my personal email I provided them with, was ([redacted]). I have been patiently assisting in any way I can to get this resolved and merge my accounts. I received a call on April 2nd asking for my payment. I explained to the associate that I made arrangement with credit to get my accounts merged. My contract was lastly mailed on March 30th, 2015 as per that associate. She advised me to wait until Monday to see if I had received it, if not to call back. I have been playing the waiting game with the company and am yet to receive any mail or emails. I receive their promotional offers and have not changed me address in the past 15 years. This has become a hassle. I receive 5+ calls a day even after I have already spoken to someone. On April 10th 2015, the supervisor Amy that I must now make a payment in order to join my accounts told me. I just want my accounts to be merged as we had made an agreement to since January and they have not followed through with it. I also receive calls for my account, which is current. I opted out of text message reminders and somehow have been placed actively again. I have been a Conns customer and employee and I feel that their way of treating people is horrible. I am upset of the fact that I take the time to talk to them and give them multiple ways to contact me and send me the contract. They have not kept up with the agreement. My husband was also told they would send his contract via email and they never did.Desired Settlement: I would want Conns to finish what they have promised. I am not asking for any compensation for the waste of time they have made me go through. All I am asking is for them to merge my accounts as they said they would. I have even asked for them to fax them to store [redacted] as it is on my way home from work. I would like for collection team to be properly trained. After receiving multiple calls in one day I was informed by supervisor [redacted] that an associate did not make a note in all of my accounts for them to quit calling for a few days. I have always kept in touch and even followed up in regards to my contract. I did not always wait for them to call me. I am to the point where it has been 3 full months and I have not been able to receive a resolution from this company.

Business

Response:

Thank you for

the opportunity to respond to [redacted] concerns regarding his

account. [redacted] stated he wanted

to combine his two larger accounts, but has not received the new contract as of

yet.

Due to a

processing error, the new contract was not delivered to [redacted] email as

promised. We have corrected the error

and have forwarded the new contract to [redacted] email address. We have also submitted a goodwill due date

change to prevent any collection calls until the contract has been returned and

the accounts have been combined.

We value [redacted] as a customer and sincerely apologize for any inconvenience he has

experienced due to this matter. Thank you, [redacted]

Review: I purchased an LG 55in smart tv and the extended warranty. The TV wont connect to the internet. The Conns technician is unable to fix the problem.

I purchased my LG smart television on Nov 2012 with a 49 month repair service agreement. In August if 2013 I reported that my television was no longer connecting to the internet. Conns sent technician [redacted] to try to fix it. This same technician has been to my home over 6 times trying to fix the tv but cannot. He has changed the mother board and wifi adapter but the issue persists. He referred the issue to his direct supervisor [redacted] but [redacted] was unable to fix the television either. [redacted] told me he was unable to fix this and [redacted] then referred me to [redacted] but he is unable to get the television fixed. [redacted] has decided to mislabel the issue by saying that there is nothing wrong with the television. I told [redacted] if the tv is not broken then why doesn't it connect to the internet? [redacted] doesn't have an answer and has stopped returning my emails and requests for service. I just want my television to work and if not to have it replaced with a working unit of the same value.Desired Settlement: The warranty specifically states if the issue isn't resolved within 3 tech visits, the unit will be replaced. The technician has been to my home over 6 times and has told me that he recommends that the tv be replaced but I am still not helped. The company keeps sending the same technician [redacted] and it is obvious he doesn't know how to fix the issue.

Business

Response:

Thank

you for the opportunity to respond to [redacted] complaint. Our

records show on 11/**/12, [redacted]

purchased a 55” LG TV with a 49-month Repair Service Agreement and an Xbox

gaming system totaling $2,597.98. Our records show on 9/**/13, [redacted] first contacted us

regarding his television; stating the television is not connecting to the

internet. A service call was scheduled for 9/**/13; upon the inspection the technician

found the module needed to be ordered for [redacted]’ television. On 9/**/13, the part became available and [redacted] was scheduled for service on 9/**/13. On 9/**/13, the technician replaced the module

and tested ok. [redacted] contacted us again on 10/**/13, stating the television is still not

connecting to the wifi. A service call was scheduled for 10/**/13; upon the inspection the technician

found main board needed to be ordered. On 11/**/13, the part became available and [redacted] was scheduled for service on 11/**/13. On 11/**/13, the technician replaced the main

board and tested ok. Our service manager has tried to contact

this [redacted] but have been unsuccessful. After further review and

research we found [redacted]’ television works fine when the security is

disabled from his Wifi and when his security is enabled on his Router it no

longer connects to the internet. Both service technicians have consulted with

the manufacturer and there has been a case# below listing from the manufacturer

that there is nothing wrong with his television. The television is conflicting

with the security on the customer’s router. The service technician has also

taken his own MiFi Device and the television connected with no problem. The

service technician also consulted with the Technician Advisor and still no

problem found. At the opinion of another electronic technician there was

no problem with the television it was with the security on his Router. The

television’s firmware is conflicting with the security device. We would recommend for [redacted] to

try a router that has the ability to change the type of security. Once the

router has been changed if [redacted] continues to have the same problem he

may contact our service department at [redacted] for

re-elevation.

If we may be of

further assistance, [redacted] may contact Customer Service at [redacted]

Kind regards,

Customer Relations

Business

Response:

Thank you for the opportunity to respond to [redacted] complaint. We have reviewed our records and found the television [redacted] purchased was the same manufacturer however it is a different model

with different features. As stated in

our previous response. We found [redacted]’ television works fine when the security is disabled from his Wifi

and when his security is enabled on his Router it no longer connects to the

internet. Both service technicians have consulted with the manufacturer and

there has been a case# below listing from the manufacturer that there is

nothing wrong with his television. The television is conflicting with the

security on the customer’s router. The service technician has also taken his

own MiFi Device and the television connected with no problem. The service

technician also consulted with the Tech Advisor and still no problem was found.

We consulted with a 4th technician and he agreed there was no

problem with the television, it was with the security on his Router. He noted the television’s firmware is

conflicting with the security device. We recommended for [redacted] to try a router that has

the ability to change the type of security. Once the router has been changed if

[redacted] continues to have the same problem he may contact our service

department at [redacted] for

re-elevation.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: DELIVERY ISSUES AS WELL! I recently purchased a bedroom set September 10th 2014 with sales [redacted]. I was told everything was in stock and would have it delivered the next day. Later that night after signing the contract I received a phone call from [redacted] that she made a mistake and the dresser was not in their warehouse but were going to be able to get it from another store in Dallas/San Antonio TX and that she would give me a call back after finding out something from the store. I didn't received a call the following day. I called and continue to call left several messages for [redacted] or the store manager to return my call. Once I seen that it was getting close to closing time I decided to make a stop at the store and spoke to the store manager [redacted] to where he was aware of the situation apparently no ne ever gave him the phone call messages I did (3). He then did another written contract which I also have and would give me a credit of $100.00 on gift card which I just received and its only $50. They gave me the date of Friday, Sept 12 2014 for my dresser delivery date. From the Friday the 12th it went to Saturday 13th to Sunday 14th calling me saying the furniture was damage. They gave me anohter date of Sept 18th. From then the dates have changed so many times and it's going on a MONTH and I still have no dresser. I called numerous of times Corporate Office and explained my situation and because of their policy I can't return it back but I'm expected to pay the October 17th. I kept receiving phone calls from Conn's about my payment being late from my regular account that's due on the 25th. Because of this NEW purchase my date was changed to the 17th. I explained this to lady on customer service and if they have the phone calls recorded you would hear how she says that there is no new contract or doesn't even show my new purchase which by then it had been 2 weeks which she said it's suppose to be in the system. I told her she could call and speak to the store manager because I have the contract and all my information. Since it's my account I would have to contact the store and fix this issue myself. I told her this is not my mistake and I have been dealing with horrible customer service since day one and this is their company not mine as the customer service they should fix this. She continue to say it and I did as well and then went to saying is there anything else I can help you with. My payment will show that it's late which I have never given one. Once again I had to fix their mistakes by calling continuously leaving several messages to Store manager and once again no call back. I went back to the store and had a few words with the store manager and told him how its so frustrated for me to have my clothes on the floor for all this time and they can't do anything and since it's on back order i'm supposed to wait until it arrives which it could be MONTHS that was told by Corporate Office. The store claims they don't know what they are talking about but they seem like they don't either. I have been calling [redacted] since Septemer 29th and went to the store again October 1st and spoke to another manager [redacted] that also couldn't help me because apparently the only one who can but isn't doing anything but ignoring my calls because he is always in meetings is [redacted]. It is now October 4th and still no call from him. I'm extremely tired of this HORRIBLE customer services I don't know what it is. I feel neglected in so many ways. never have I dealt with such bad service and on the 10th it would be a month and i'm still left with guessed dates. So called emails from the manufacturer.Desired Settlement: I would like to cancel my entire order and not affect my credit without them threathing with it everytime I go to the store and that I would still be responsible for the payments although I no longer have the merchandise. How after so long of having an incomplete order you cant cancel it because they dont take furniture back its been a month and I still dont have my dresser but im expected to go through all their policies? What about customer service? all this trouble I have been through. My clothes beeing everywhere when it should be in my dresser. I would like to get as much as possible from them.

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted] complaint.

Our records show on 9/10/14, Mrs. [redacted] purchased the Austin Queen Hollywood

bedroom set which consisted of six pieces (headboard, footboard, rails, mirror,

dresser, and nightstand) and received a free 32” Haier television. Mrs. [redacted]’s

was scheduled and received delivery on 9/12/14 however; the dresser was not

available for immediate delivery.

We received Mrs. [redacted]’s complaint and found the Hollywood

dresser is currently on back order and is scheduled to arrive on 10/15/14. On

10/09/14, we contacted Mrs. [redacted] to discuss her concerns; Conn’s has offered

Mrs. [redacted] the option to return/exchange the bedroom set or wait until the

dresser becomes available and receive a discount on set. Mrs. [redacted] stated she

will contact us on Monday 10/13/14, to inform us of her decision regarding this

matter. We sincerely apologize for any inconvenience Mrs. [redacted] experienced as

a result of delay receiving all her merchandise.

If we may be of further assistance, Mrs. [redacted] may contact us

directly at [redacted]

Review: We made a purchase on 06/01/2014. Revised the contract on 06/09/2014, due to price matching. The revision lowered the amount of our payment, and changed the due date to the 9th of every month. No one seems to be able to update their system with the revised information. We have had the store fax it 3 times and I have personally emailed it 3 times. They continue to call my husband and I over 15 times per day, telling us our payment was due on the 1st. I have begged them to give me someone that can adjust the contract in the system, only to be told it will be handled. Which is followed up in 10 minutes by another collection call.Desired Settlement: Would like Conn's to update the contract correctly and stop the collection calls unless the payment is due. Also requested a new payment book on June 9th, have not received one because they have not updated the contract.

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted]’s

concerns regarding her account. Mrs.

Bong stated she made a purchase, the contract had to be revised and the information

was not in the system yet.

According to our records, Mrs. [redacted] a 32-month retail

installment contract on June 1, 2014.

She then signed a replacement contract on June 9, 2014. The replacement contract has been processed. Account #[redacted] has been closed and

replaced with account # [redacted]

We value Mrs. [redacted] as a customer and sincerely apologize for

any inconvenience she may have experienced due to this matter.

Review: Ive tried to contact Conns mangers when I talk to a manger they tell me they are going to replace the unit nothing gets resolved.

I purshead a a/c unit from conns after about 1 1/2 year Ias hearing a humming noise so I called for a service tech to come service my a/c unit. Service tech came on[redacted].He told me that my a/c didnt have a drain hole for the water in the unit to drain.The tech drilled 2 holes in the bottom of my a/c unit.The tech was not being profesonal. he said he wanted to go back to school and get his a/c license as he was working on my unit he was texting his wife and reading the textes out loud. He was telling me his personal bussiness and asking me personal questions. he was beening useing very strong cursing.He was making me very uncomfortable in my own home . On [redacted] I called and made a report on him still havent heard anything back on the report. I called [redacted] and told them what the tech did ti fix my unit. The man from [redacted] told me his name was [redacted]supfor me to call Conns tell them the tech runt my unit and that I could tell them his name [redacted] # is[redacted].Since then I have called 800 # went to conns still have had anything resoveled .Desired Settlement: I would like to have my unit replaced because of the holes he drilled the water drained out the man at [redacted] said the motor would burn up so im unable to to the unit.

Business

Response:

Thank you for the opportunity to respond to Ms. [redacted]’s complaint. Ms. [redacted] has been contacted regarding her

concerns and we appreciate her for bringing them to our attention. Her

concerns were addressed with those involved to ensure they are not

repeated. Conn’s has agreed to honor her request for an exchange. Unfortunately, we do not currently have the same air conditioner in stock. Ms. [redacted] will need to visit her nearest

Conn’s to reselect another air conditioner.

If I may be of further assistance, Ms.

[redacted] may contact me directly at ###-###-####

Review: My husband and I got a washer and dryer through Conns. We had to go to the service center before anybody would talk to us. they have told us daily someone would come out, parts would be ordered. I have been hung up on lied to. My carpet has been flooded. It's been 2 weeks without a washer. Our daughter has [redacted] and needs clean clothes 3 or more times dailyDesired Settlement: Washer fixed or a new one

Business

Response:

Thank

you for the opportunity to respond to [redacted] complaint. Our records show

on 10/15/11, [redacted] purchased a [redacted] washer and dryer both with a

48-month Repair Service Agreement.

We

received [redacted] complaint and found that she has contacted our service

department on two separate occasions for service on her washer dated on 4/6/12

and 2/13/15. [redacted] last service appointment was scheduled on 2/19/15;

the technician found parts were needed to complete repairs. Before parts were

received [redacted] contacted service on 2/23/15; stating the unit was worse

than before and has damaged her carpet. [redacted] was provided the

information to file a claim on the alleged damages to determine if issue is

covered. Our records show parts arrived on 2/26/15 and [redacted] was

scheduled to complete repairs the same day.

On

3/2/15, we contacted [redacted] to verify if repairs were complete; during the

conversation she stated the washer was still not working properly and the

technician informed her he would submit a request for a possible exchange on

the unit. Although we have not received the technician’s report regarding the repairs

that were complete on [redacted] last service call, Conn’s has agreed to exchange

the washer under the Terms and Conditions of the Repair Service Agreement after

further reviewing [redacted] repair needs. [redacted] will need to return

his washer to his nearest Conn’s to process the exchange. We sincerely

apologize for any inconvenience Mr. and [redacted] experienced as a result of

service delay.

If we may be of further assistance, [redacted] may contact customer service at [redacted]

Kind

regards,

Review: I purchased a LG washer and dryer from Conn's Appliances back on March 20, 2015. I did not have my appliances delievered until April 11, 2015. It has been approxamently 2 weeks and 3 days since I have had both of them and now the LG dryer is not fully drying my cloths. I looked up the reviews about LG washer and Dyers and found that the Dyers are only good for one cycle the other cycles do not work. I called the store I purchased the items from and requested to exchange them for a different brand becasue out of being an owner of a washer and dyer for over 30 years I have never experineced an issue as such. I do not believe a BRAND NEW dyer should be having problems in 2 weeks of ownering the product and I explained this to the store manager and he told me I will still need to go through repair. I called corporate and spoke wiht a manager named [redacted] and was also told I have to go through repair before they can assist me. As a customer who has not had the product for over 30days that is already in need of service should be replaced. I then did some research on Conns reveiws and found several customers with the same issues and they are not being helped by anyone. I am concerned that Conns will leave me with these defective washer and dyers with out replacing them. I do not believe as a customer it is fair practice to have a product repaired within 2 weeks of usuage. This clearly shows there is a defect with LG dyer and possible with the washer machine and they are not willing to help their customers, but rather push them off to some service department or the manufactor. This is horrible customer service and has me concerned I am going to be stuck payin of $1500 for a set of washer and dryers that do not work properly. Please visit Conn's website for me evidance on how they are currently treating their consumers with the defective products they are selling.

[redacted]corporate-office/Desired Settlement: I would like for Conn's to exchange my washer and dyer for a brand that is more reliable or to take them back and remove the charges from my account. I DO NOT want a brand new barley 2 week old dyer repaird it should be replaced.

Business

Response:

Thank you for the

opportunity to respond to [redacted] complaint. Our records show on 3/20/15;

[redacted] purchased a LG washer and dryer both which come with a 1-year

limited manufacturer’s warranty; no additional coverage was purchased. Mrs.

LAttny washer and dryer was delivered and received in good order on 4/11/15.

Our records show on

4/28/15; [redacted] contacted our service department stating her dryer was not

heating up. A service appointment was scheduled by the manufacture for 4/29/15;

during the inspection the technician was unable to find any functional failures

with the unit and educated [redacted] on the proper use regarding the “sensor

dry” setting. The technician tested the dyer and reported the unit was working

up to the manufacturer’s specifications.

At this time we are

unable to honor Mrs. Lettny’s request for an exchange; based on the

technician’s report no problems were found and the dryer is functioning

properly.

If we may be of further

assistance, [redacted] may contact Customer Service at [redacted]

Kind regards,

Dyeisha Williams

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me for this issue.

Review: I purchased a computer from Conn's about two weeks ago. Within the first couple of days I noticed that the computer was not working properly. It was very slow and sometimes you would have to press the keys more than once. I returned the computer to the store within the first week. They sent it off to be fixed. The service center called and said that I would have to pay to have it fixed. They said whatever they had to do to it wasnt covered by the warranty. The computer was new and I had just bought it and I dont think that I should have to pay to fix it since I had just bought it. I could see if I had it for awhile and something went wrong with it, but I had just got it. It was broke when I bought it. My [redacted] called and talked to them and also to Conn's. They say there is nothing they can do, we have to pay to fix it and they wont take it back. My [redacted] asked them to replace it with a new one or take that one back and we not owe them anything for it. They refuse to do either. The manager at Conn's turned it over to the sales person to handle. Her name is [redacted]. Is there anyway you can help us resolve this issue?Desired Settlement: I would like to have the broken computer replaced with a new one or for Conn's to take back the broken computer and I not owe anything. Thank You for your help in this matter.

Business

Response:

Review: [redacted] Conns Credit Corp

P.O. BOX 2358

Beaumont, TX 77704

02/02/2015

To Whom This May Concern,

There Is An Unauthorized Credit Inquiry by Your Company on my Credit Reports

While checking my personal credit report, which I acquired from Equifax, I noticed an inquiry made by your company.

I did not authorize anyone employed by your company to make an inquiry and view my credit report. You have violated the Fair Credit Reporting Act Section 1681b(c). You are not legally entitled to make the inquiry. This is a serious breach of my privacy rights.

I request that you either mail me a copy of my signed authorization form that gave you the right to view my credit within five (5) business days so that I can verify its validity. Mail it to the address listed above.

If you can not provide me with proof that I authorized you to view my credit report then I am demanding that you contact the credit bureaus immediately and have them remove the unauthorized hard inquiry immediately.

Please send me a written confirmation that you have complied with my requests.

Your failure to comply with my requests within five (5) business days will be my evidence used in Federal Court of your willful noncompliance [ 15 U.S.C. § 1681n ] and I will be seeking statutory damages, punitive damages and the cost of the action and reasonable attorney fees.

Sincerely,

[redacted]Desired Settlement: Remove unauthorized inquiry

Business

Response:

Thank you for

the opportunity to respond to [redacted]’ concerns regarding a credit inquiry.

We ask that

[redacted] fax a copy of her full credit report so we may research her concerns

further.

She may fax

the credit report to [redacted] for further review. [redacted] will receive a response to our

research by mail within 30 business days of receiving her credit report.

We appreciate

[redacted] bringing her concerns to our attention. If she has any additional questions or

concerns she may call our customer service department at [redacted].Thank you,[redacted]

Review: Dear [redacted]:

I am writing to you to express my disappointment with Conn’s Appliance, your delivery services and [redacted] in [redacted] lack of customer service. When I was approved for $2,500 credit, salespeople blew my phone up for 2 weeks trying to get me into the store to purchase from you.

I went into [redacted] on 11/21/14 with great expectations of finding what I needed a washer and dryer. I telephone ahead of time to find out what kind of discount prices you had on washers and dryers. I spoke with [redacted] who assured me that he would be able to assist me and to ask for him when I came to the store. Even though he would be off hours, he said he would wait for me.

[redacted] did assist me and convinced me to purchase the product that same night because I had been approved for $2,500.00. I looked around the store and found a loveseat and vacuum to add to my purchase. I was able to take the vacuum that evening (11/21/14). We set up a delivery for the following weekend (Saturday, November 29, 2014). I waited all day Saturday 11/29/14, made arrangements for the washer and dryer I had in my apartment to be removed, rescheduled and made adjustments to have my home ready for these new purchases. Also, I inconvenienced other people to assist me for this delivery.

At 6:00 p.m. Saturday no telephone call from the delivery person and no show. I called the Store to find out what happened. I asked for [redacted] and he looked the order up and came back to tell me the delivery was cancelled, of course I was very upset and asked why no one had called me to inform me it had been cancelled. After expressing my disappointment in this lack of customer service and asking why no one called me to inform me I was told they could get it delivered on a weekday (Wednesday). I told them this would not work and I wanted the items delivered the next day Sunday. He proceeded to investigate and then came back to tell me the dryer was on back order. [redacted] was unable to get the items delivered for Sunday upon my request. I then told him to cancel my order completely.

I felt [redacted] had to have known the dryer was on backorder during the sale. He was so concerned with making a sale he neglected to take it further to see if all of the items were available for the scheduled Saturday delivery.

I came to the store the next day (Sunday, November 30, 2014) to cancel my order and get my cash refund of $200.00 and was told that the store could only refund up to $50.00 cash and I would have to wait 7-15 days for a check to be mailed and that a 15% restocking fee ($27.00) would be deducted from my refund for the vacuum.

Page Two

The store manager “[redacted]” apologized and did not have a reason why [redacted] provided such poor customer service and why he did not call me. [redacted] never made an attempt to come over and speak to me about this incident. I was told he was busy helping another dissatisfied customer. However, he was all over me trying to get the sale, making suggestions on why I should put my money down that same night (I left and went to ATM to get the cash deposit). Telling me that the washer and dryer may not be on sale if I wait. To say the least, I am very disappointed in Conn’s lack of customer service, appalled at your refund policy not to give me the cash back you wanted the day I purchased the items and being lied to that if I called customer service I could get my refund sooner.

I was told by the Store Manager to call the customer service no. to request my refund sooner (he lied). I telephoned customer service immediately and I spoke to [redacted] for over 30 minutes explaining the situation. She kept apologizing however insisted that it was company policy, she could not expedite my refund check due to company policy. I find that hard to believe, since Conn’s messed up in the very beginning. The lack of empathy for your customers is very disturbing, especially since you wanted me to give you a rating of “5” on my experience with Conn’s for the customer satisfaction survey call. No solutions or compensation to me for the inconvenience.

I will never recommend Conn’s to any of my family, friends or co-workers, even though a family member referred me to Conn’s. I really expected more from Conn’s and now I would recommend that you remove any terms of “guaranteed great customer service” from your pamphlets or marketing advertisements. You failed in divulging your refund policy, you failed in not following up with delivery on items purchased, and you failed in not trying to make compensation or adjustments to make up for your lack of customer service.

I will contact the Revdex.com to give you a “0” rating with detailed explanations.

Dissatisfied Customer,

[redacted]Desired Settlement: Full refund of $200.00 not a 15% restocking fee of $27.00 which was deducted from my cash deposit.

Business

Response:

Thank you for the opportunity to respond to [redacted]

complaint. Our records show on11/21/14, [redacted] purchased

a [redacted] high efficiency washer and dryer, [redacted] loveseat, and a

[redacted] vacuum. [redacted] elected to pick up her vacuum from our

[redacted] location and elected to have her washer, dryer, and loveseat

delivered.

[redacted] was scheduled for delivery on 11/29/14; however her delivery was not completed due to the products

purchased was on back order. After researching [redacted] complaint we

found there was a lack of communication regarding her scheduled delivery; [redacted] delivery was postponed because the items were not available and

delivery could not be completed. [redacted] contacted her sales

representative; during the conversation [redacted] expressed her

dissatisfaction and requested to have her items delivered for the following Sunday. [redacted] was informed the delivery could not be

completed due to the items still on order; at that time [redacted] requested

to cancel her purchase.

[redacted] invoice was cancelled with a 15% restocking fee for

the vacuum she received. Our records show on 12/03/14 a refund check in the amount of $173.00 was mailed to [redacted]. As a goodwill gesture [redacted] restocking fee of $27.00 will

be refund in 7-10 business days. We sincerely apologize to [redacted]

for the experience and any inconvenience that was caused due to the lack of

communication.

If we may be of further assistance, [redacted] may contact our

Customer Service Department at[redacted].

Kind regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

I appreciate the acknowledgement that it was poor communications on Conn's part and that I will receive a full refund on my deposit (less restocking fee). I would hope this will be a heads up for salespeople to follow up with their customers and inform them on delivery issues. Also, when you reach out to customers, don't call their home when you know they work and you have their work no. to call them there. I have been receiving numerous telephone calls from your District Manager leaving messages on my home phone when I am at work. If you really wanted to contact me you have all my numbers and could have spoken to me at work. However, I do appreciate the effort to call.

Review: Purchased a ** Washer/Dryer set in [redacted]. First time I used washer, it broke. Repairman came said mother board was bad. Instead of repair, I asked for new washer. After several attempts to have it replaced, headquarters Conn's approved replacing new washer with a "newer" washer. After ridiculous attempts at delivery, Conn's customer service and delivery service came to an agreement and Saturday, [redacted], my new ** washer was delivered and installed.I noticed water on the floor but chalked it up to the heavy on/off raining that day. A day later, I used the washer again. Later that day, I discovered that my rug that sits in the pantry was soaking wet. Again, I did not connect to the washer and put the rug in the garage. [redacted], now six (6) days since I received my new ** washer, I decided to wash some clothes while I waited for my ride. When my ride (son and daughter in law) came to pick me up, they needed something in the garage and that is when we discovered that the pantry was flooded to the breakfast nook.The thoughtlessness came from the service center employees was unbelievable! They refused to adjust their schedules for a customer who had already been so greatly inconvenienced! Their apologies sounded insincere especially when I asked if I must continue to pay for an item that will not be used for two weeks. My clothes closet is almost empty....my dirty clothes stink....and Conn's has told me they won't pay back any monies that I use to clean my clothes. Two of my good towels are spoiled because I could not wash them!I am very frustrated talking to the very rude women and men working for Conn's and am sickened by their attitudes that hide faulty equipment, and harassing phone calls (better not be late with an payment). Worst was having to sit home for hours waiting on a service person who called me at 724am!Please help me Revdex.com![redacted]Desired Settlement: 1. I would like a sincere apology from an executive at Conn's and an explanation of what should have happened when all of this foolishness started.2. I would desire Conn's to pay for one trip to a laundry mat to wash and dry my piles of dirty laundry.3. I would desire Conn's to replace my 2 extra large white towels (for full-figure adults)I had to use [redacted] to sop up all the water!!!4. I would desire Conn's to replace the small rug that sat in my pantry. Thank you! DAT

Business

Response:

Review: Purchased an lg 3d 55 inch tv, Has a one year warranty. Contacted the company and they sent a repair man to repair the tv. The repairman said the tv is unrepairable. It basically had all new parts put in and did not corrected the problem. Dealt with conns for 3 weeks to replace or give an in store credit. The store has refused to honor the one year warranty.Desired Settlement: The other tv is no longer in stock. So we want an In store credit to purchase another tv.

Business

Response:

Thank you for the opportunity to respond to [redacted] complaint. Our records show on

4/*/13, [redacted] purchased a LG 55”TV with a limited 1-year manufacturer’s

warranty. On 3/**/14, [redacted]

contacted service stating the television was causing interference with the

blue-ray and the picture was distorted. A service call was scheduled for

3/**/14 however; [redacted] contacted the service on 3/**/14 to cancel the

scheduled date and stated she will setup a service call with the manufacturer. On

4/*/14, we were contacted by the manufacturer with an approved exchange

authorization for [redacted] to reselect a television. Our records show on

4/*/14, [redacted] reselected a television however, as of 4/**/14 the

television is currently pending pickup.

If we may

be of further assistance, [redacted] may contact Customer

Service at [redacted]

Kind regards,

Customer Relations

Review: I bought a mac book desktop and had warranty on it and it stopped working so I took it in to be repaired on 10/17/13. In 12/13 they stated that wrong part was ordered on 11/20/13 after calling in and no calls from them at all. On 11/22/13 it was approved for exchange noting that part was not available,it was and confirmed it with manager at the store at the time [redacted] he called repairs and spoke with supervisor and sup. stated that he will try to get part for repairs.I later received a call informing me request was not approved for the part and exchange will stand by repairs supervisor. I then called in and filed a complaint with for the denial of the part request with the escalation line and no response and left messages for manager over sup in repairs,no response.After dead ends with manager for supervisor for repairs or repair supervisor or escalation line on 1/11/14 I went to the store and the manager-[redacted] stated that for what ever reason the desktop was not approved for the part request and that the exchange given previously will stand. He stated that I had 1399.99 credit and to select ANY appliance and the remainder will be refunded as a check in a few weeks. I asked repeatedly and confirmed refund and time frame, he personally processed the transaction with the worker-nasim as training him on procedure. I got a dryer which was 519.98 leaving a remainder of 880.01 which I never got. In 3/14 I go in to ask about refund by this time there is a new manager-oscar merioley he tells me previous manager fired for wrong procedures tells me that he should have not given me dryer or said that I would have credit refunded and stated he will write a letter to corporate. After many calls and left messages which he never returned on 5/14 I go in and he states that there is nothing he can do and that I am out the 880.01 credit and gives me the 1-877 number on my warranty and labels it corporate and tells me to call them for further assistance. I call them and speak with constance on the esalation line after telling her what happened she tells me sorry there is nothing I can do the previous manager-[redacted] was wrong and that I should have use up all the credit at the time of exchange or not I lose credit. I ask to speak with her supervisor she says that she was telling me what supervisor stated I then ask to speak with them directly and then she says she will file claim to investigate this issue and follow up with us if its anything like the one I filed previously im thinking they will never call. So here I am losing out on $880.01 due to a MANAGER error that conns wont correct or even give me the credit for.Desired Settlement: I want my refund of $880.01 as promised.

Business

Response:

Thank you for the opportunity to respond to Ms. [redacted]’s

complaint. Our records reflect that Ms. [redacted] purchased a laptop on 11/26/11

via invoice # [redacted] with a 25-month Repair Service Agreement. She contacted

our service department on 10/17/13 for service on the laptop. After the

inspection the unit was determined irreparable and an exchange was approved.

Our Repair Service Agreement covers service and replacement of

products within the guideline of the policy. On 1/11/14, Ms. [redacted] processed

the exchange approval for a dryer via invoice # [redacted] Although the value

was less than the credit amount it was considered an even exchange as the

customer had the option to select any item in the store. Ms. [redacted] has been

contacted and as a goodwill gesture we have agreed to honor her request and refund

the difference of $880.01.

If we may be of further assistance, Ms. [redacted] may contact

us at [redacted]

Kind regards,

Review: We bought all furniture, appliances on 6/16/12, in denton, tx. We bought the warranty for the furniture at that time, good for 4 years.I called conns because the sofa was ripped. The lady asked me what it looks like. I said it looks like it is peeling to me. That was my mistake. They denied because I said peel. I told them, it started with a pen mark my autistic son did and that caused the rip, then it started peeling very quickly because we sit on the sofa. I have called so much on 11/7/14, 11/15/14 spoke to [redacted] he said he would refile with the rip (not peel word), the ticket number is [redacted].Also called 12/3/14, 12/16/14 spoke to [redacted] she said it was closed to no response, she said she would escalate. They just keep denying. I called corporate and asked if I could speak to someone higher up, they hung up on me. The man that came took a picture of the rip, but didn't bother taking a pic of the rip on the back. He said they would cover it, the materials would be sent to my home, then I call to schedule repair. At one time I waited 2 weeks for the delivery because they said they would send. When I called they said its denied. The Conns warranty talks about not covering peel on leather, my sofa is not leather. Me saying peel and knowing that is started with the pen that caused the rip then it peeled should definitely be covered, the rip on the other side is the same piece.Desired Settlement: Refunded or repair.

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted] complaint

regarding a purchase under the name Jesse [redacted]. Our records show on 6/16/12, Mr. [redacted]

purchased the Catnapper [redacted] Brown Reclining living room set which consisted

of three pieces (sofa, loveseat and reclining) all with a 48-month

FurnitureGard Plan and received delivery in good order on 7/17/12. The

manufacturer list the material used on the [redacted] Reclining set as bonded

leather; please refer to the manufacturer’s website for details regarding the

material used on this product.

We received Mrs. [redacted] complaint and found she contacted our service

department on 10/20/14 stating her sofa was ripped due to a pen mark and the

cushions were sinking. A service appointment was scheduled on 10/30/14; upon

inspection the serviceman found both the left and right arm pillows were flat,

the left cushion was flat and the right cushion was peeling. A furniture claims

specialists contacted Mrs. [redacted] on 11/6/14 to inform her that we could repair

the sinking cushions however; peeling of the material was not covered under the

Terms and Condition of the FurnitureGard Plan. We attempted to contact Mrs.

[redacted] to scheduled a service appointment to repair the arm pillow and cushions

however; we were unsuccessful therefore the service order was cancelled.

Although the peeling on Mrs. [redacted] sofa is not covered under the

Terms and Condition of the FurnitureGard Plan, Conn’s has agreed to continue with

repairs on her cushions and arm pillow. Our records show we have ordered the

necessary parts to complete repairs; once we receive the parts Mrs. [redacted] will

be contacted to schedule a repair date.

If we may be of further assistance, Mrs. [redacted] may contact customer

service at [redacted]

Kind

regards,

Business

Response:

Thank you

for the opportunity to respond to Mrs. [redacted] additional comments. Mr.

[redacted] signed contract dated 6/16/2012, as well as invoice list the furniture

set as the [redacted] Brown Reclining furniture and the manufacture list the

material used on the furniture as bonded leather. Based on the serviceman’s

findings and photos provided at the time of inspection, it was determined the

reported damages resulted in the material peeling which is not covered under

the Terms and Condition of the FurnitureGard Plan that was purchased. The

serviceman was able to touch up a small rip that was reported on Mr. [redacted]’s

loveseat with compound however; the sofa’s material was peeling which again is

not covered therefore, we are unable to continue with repairs regarding this issue.

As promised

on our previous response, our records show on 1/23/2015 the serviceman added

polyfill to the left and right arm pillows as well as the cushions on the sofa

to complete repairs.

We have

included pictures of the damage as well as a copy of Mrs. [redacted] invoice and

Furnituregard Plan.

If we may be

of further assistance, Mrs. [redacted] may contact customer service at

Kind regards,

Review: I was promised a refund of 10% of my purchase price plus the $129.99 delivery fee for a total of $527.48.

On [redacted] I purchased $4,301.72 worth of products from Conn's. I was promised a delivery date of [redacted]. On [redacted] they showed up without all of my order. I was promised the rest would be delivered [redacted], they no showed that evening. I spoke to the store on [redacted] and again they promised I would have the mattress on [redacted]. Again, the mattress did not show up. On [redacted] I spoke with the assistant manager who said he would personally deliver the mattress on the morning of Saturday [redacted]. He promised that for my trouble and lack of follow through, the store would reimburse me 10% of my purchase price plus the $129.99 delivery fee by taking the total amount of $527.48 off of my account. I have filed 2 complaints with the Conn's help desk, promised calls within 72 hours both times and have NEVER received a call from them. I have spoken with the manager at Conn's, the assistant manager and several employees regarding this issue. None have followed through with the refund. The manager, Chase has promised me himself at least twice that he would take care of it. He is very rude and still has not taken care of this.Desired Settlement: I am seeking a refund of $527.48 by way of check made payable to myself or by taking it off the total of my account.

Business

Response:

Review: My husband and I purchased the extended warranty an extended service plan for our computer and television set in [redacted]. The [redacted] informed us that if we decided not to keep the service plan and did not use we could get a full refund. The computer service plan cost 299.99 + tax for a total of 324.73, I received in refund only 256.68. The television service plan cost 529.99 + tax for a total of 573.71, I received a refund of 493.32. I called the Customer Relations department and was informed the amounts were prorated and there was a 25.00 cancellation penalty. The [redacted] did not inform us of any of these penalties or any prorated deductions. Furthermore, he failed to provide us with documentation nor did we sign anything agreeing to these terms. I explained everything to the Customer Relations rep [redacted] in the Beaumont office however to no avail. I advised her that this was blatant FRAUD and I wanted all of our money back. I have requested a supervisor to return my call however no one has called.Desired Settlement: We want all of our money returned. We are due an additional refund of $148.44.

Business

Response:

Review: I purchased a recliner through conns in Denton texas and have had issues with the chair after less than a month of use it leaned to the right side and contacted the corporate office about the issue and they sent a repairman out and he literally stuffed foam under the cushion and said it was fixed I consistently tried to get it repaired several times and nothing was done about it even though I purchased a warranty through conns for any problems with the furniture the salesman told me would be fixed or replaced no questions asked and now the leather is peeling off the back of the chair and I contacted conns again "corporate" and was told nothing can be done about the peeling but it could have been if I purchased a solution fir leather through them even though I was not told of any such thing because I would have purchased it the salesman told me that it did not matter what the issue would be it would be taken care of so I now have a leaning peeling recliner that I am still paying on in my living room that is just an eye sore and completely unable to useDesired Settlement: I would like the chair replaced the furniture is an eye sore for any company that enters my home with it leaning and peeling

Business

Response:

Review: Basically.... I paid for an extended warranty and the Manager from the Service Department at that time gave me an additional year. Now for the last 7 months I have gotten many renewals in the mail for the warranty and I been calling for over 6 months with a warranty issue that they still have refused to fix!!!!!!!!!!! At first it was no one could find my invoice, then me in the system... So on and so forth. I have asked multiple times for help. BUT NOTHING! Then I asked for Corporate was told to write another email and put it to the CEO and COO attention and someone from their office would follow up, but those were simply lies... All I want is my dryer fix. I have children and I want to be able to use what I invested my money in. Who can help me get this resolved?Desired Settlement: Fix my part and I'll be satisfied!;)

Business

Response:

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Description: Movers, Movers - Office, Moving & Storage Company, Moving Services - Labor & Materials, Moving Supplies, Packing & Crating Service, Relocation Service, Storage Units - Household & Commercial

Address: 3340 Forest Blvd, Jacksonville, Florida, United States, 32246

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