B And B Movers

Review: We bought a LG oven from Conn's on 2/14/13. The oven was a lemon and LG gave us a refund of $974 via Conn's about 4/30/14. We had a $974 in store credit. Conns took a week to send the refund to our local (Harlingen Tx store 5/7/14) Conns store. We were notified 5/7/14 by our local store we went down to pick up another oven and dropped off the broken stove. We picked out another stove which was $1129, we were told could pick it up the next day 5/8/14. (the oven was in San Antonio, Tue/Thur were their shipping days. We had been without a working stove for 2 wks which salesman knew.) She said, no problem, tomorrow is Thurs so it will be on the truck and you can pick it up after 2 pm. Your stove should be here by 12noon but just to make sure, call first before we come to pick it up. I called, (2:30 pm) was told No, but you can pick it up on Sat. The saleman then said, because of the mix up the oven will be delivered for free 5/10. We asked if we could pick it up, now we have been without a oven for nearly 3 weeks, we again were told No and that the oven would now be delivered on Tuesday! We talked to sales person,local managers,corp managers. A corp manager told us on Fri 5/9/14, she would call the deliver center as well as the local store and have one delivered to us on Sat 5/13/14 because of all the mix ups. She told us she would expedite a oven to us! 5/10/14 we get a call from the salesman informed us that will NOT be getting our stove today, it will be delivered on Tues. We called the corp office again, They NEVER called the deliver center! No ONE has done anything but give us the run around. We have asked for a refund were told the corp office could only do that. the refund would take a week! We were also told we are NOT allow to pick up it, it had to be delivered due to policy change! Funny how NONE of the sales or lower managers KNEW about this policy change! We got, gee they must have been off when the changes were put out. Ending promises and still NOTHING! We could have picked up thisDesired Settlement: oven at home depot/best buy bought the oven and walked out the door with it the same day. Conn's has done NOTHING to get us this oven. They didn't offer a refund. They have promised It's NOT easy to cook food for a family of 5 on a electric skillet for 3 weeks! Conns website SAID it was available locally! They LIED, they did NOT have the stove in house! They have NOT offered anything to help us out! I am angry at this point, I just want my OVEN! Conn's simply does NOT care!

Business

Response:

Thank you for the opportunity to respond to Mr. [redacted] complaint. Our records show on

2/14/13, Mr. [redacted] purchased a LG electric range with a 1-year limited

manufacturer’s warranty. Our records show on 5/6/14, Mr. [redacted] was approved

for an exchange through LG to re-select a new range. As of 5/13/14, Mr. [redacted] has select and received a Samsung electric range. We sincerely

apologize for any inconvenience Mr. [redacted] may have experienced during this

process.

If we may

be of further assistance, Mr. [redacted] may

contact Customer Service at [redacted].

Kind regards,

Customer Relations

Review: I purchased a bedroom set there at cons and its been a complete nightmare.I bought this back in feb 19 and when I opened furniture the rail where damaged I called them and opened ticket and had the repair center order me a new set of rails promised in two weeks I would it,waited and waited and month passed and nothing so I decided to cancel my warrantie and return furniture but they told me no refunds were alowed.they told that to get back with them in three day so I called back and they had no answer its been the same answers since feb. I finally got an answer and I dont know what to do they told me I was pretty much out of luck that I had cancel my warrantie and that there was nothing they could.I dont know what to all I want it to get me rails replace I am paying for this bed so its not fair for me to be dealing with this I have manufactured warrantie on this furniture. please help meDesired Settlement: exchange of rails

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted] complaint. Our records show on 2/19/14,

Mrs. [redacted] purchased a Nijarian Metropolitan bedroom set which included six pieces

with a 48-month FurnitureGard Plan on all items. Our records indicate Mrs.

[redacted] made her purchase and elected store pick up from our El Paso, TX

location. Mrs. [redacted]’s was instructed to inspect all her merchandise prior to

pick up; Mrs. [redacted] signed her invoice stating all her merchandise was

received in good order. Mrs. [redacted] contacted us on 3/21/14 stating the rails would

not connect to the headboard or footboard. A service call was set-up on 4/3/14;

upon inspection the technician found the bedrails were damaged; Mrs. [redacted]

informed the technician the rails were damaged out of the box. Our records show

on 4/8/14, Mrs. [redacted] cancelled her FurnitureGard Plan and a credit of $225.76

was applied to her account. On 4/9/14, Mrs, [redacted] was contacted and informed

that the damage reported was not covered under the FurnitureGard Plan due to

the merchandise was picked up by Mrs. [redacted] and signed stating all merchandise

was received in good order. At this time we are unable to honor Mrs. [redacted]’s

request to exchange the rails due to the reported issue was not covered under

the FurnitureGard Plan; Mrs. [redacted] merchandise is now only covered under

manufacturer warranty.

If we

may be of further assistance, Mrs. [redacted] may contact Customer Service at [redacted]

Kind regards,

Customer Relations

Review: I purchase warranty on my refrigerator and it has been taking over a 1 week on them to order parts,as of today 5/7/14 a part that order came in still missing another part to cool for my refrigerator and he has to order once again another part of it,the whole refrigerator is out now not even the freezer is working and they can not come out to see the problem until they complete the first order which is really ridiculos for this to happen.We have no groceries it is going to be 2 wks already,and now they are telling me another week to order another part when they have not even open another ticket for the freezer part of the refrigerator. I purchase warranty for a reason.I need a new refrigerator this is not my fault only had it for 2 yrs,still paying on this fridge.Please help me[redacted]Desired Settlement: new refrigerator please

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted] complaint. Our records show on 4/26/12, Mrs. [redacted] purchased a

Samsung refrigerator with a 48-month Repair Service Agreement Plan. On 4/30/14,

Mrs. [redacted] contacted us stating the refrigerator was not cooling properly

but the freezer was working. A service call was scheduled for 5/2/14; upon

inspection the technician found parts needed to be ordered to repair the unit.

On 5/3/14, Mrs. [redacted] contacted service again stating that the freezer has

now gone out. Mrs. [redacted] was advised that a new service order could not be

open at that time due to parts already ordered however; the information would

be added to current service order for the technician to inspect the freezer

when parts arrived. Parts became available on 5/5/14; however one part was

missing and needed to be re-ordered. Mrs. [redacted] was notified that due to

the missing part, she would be re-scheduled to complete repairs on 5/14/14. On

5/14/14, the technician replaced the ASM cover damper on the refrigerator and

tested units cooling system which tested ok however; the technician found parts

needed to be ordered to for the freezer. Our record show parts are scheduled to

arrive on 5/27/14; once parts become available a technician will contact Mrs.

[redacted] to schedule a date for repairs. Although we are unable to honor her

request at this time for an exchange we are committed to repairing her refrigerator

as quickly as possible. We sincerely

apologize for any inconvenience Mrs. [redacted] has experience during this

process.

If we may be of further

assistance, Mrs. [redacted] may contact Customer Service at 1-877-358-1252.

Kind regards,

Review: I made a payment on my account and was told my account was current on 6/14/2014. On 6/30/2014 a person named [redacted] showed up to my place of employment to collect a payment. [redacted] at Conns sent this guy to my job. [redacted] went right into details about my account in front of a supervisor within my company about my personal business matter. Keep in mind my account had been paid this month so I did not understand one why he was at my job and two he was discussing my account in front of another employee (Supervisor) at the company. This was not my supervisor and this was not his concern. I felt harassed, threatening, intimidated, and embarrassed. This was all due to a payment that they could have called me about. I in turn contacted the store and [redacted] admitted she sent [redacted] to my job and did not care if I got fired. Please tell me what is the next course of action for this? Thank you.Desired Settlement: I would like a formal apology in front of the same Supervisor as well as I would not like to do business with these people ever again. This means but is not limited to Conns taking a loss.

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted]’

concerns regarding her account. Upon further review, we have determined Mrs.

[redacted]’ transaction was initiated and completed with Rent-A-Center.

Mrs. [redacted] will have to contact Rent-A-Center to address

her concerns further.

Review: I called the automated line for a payoff of my washer and dryer in April 2014. I verified the amount with a live person. I had got financing elsewhere to payoff before the interest started. I paid it off a few days later. Payoff shouldn't have changed since it was 0% interest. In May a circular said I still had a balance. Called again. She was going to send it somewhere. Something to do with insurance on a cash contract. This should have been part of the payof!June same thing, circular shows balance. I have talked to numerous people by now. I finally give up and call to payoff the $8.38 balance in July after receiving another circular with a balance. Then they tell me interest has been added for the contract and I owe $200 plus!!It has been sent to someone for review and I am to call back in 72 hours( Monday).I need help. Don't have much faith that they will agree on the $8.38 that I still think should have been in the payoff. The insurance was part of the financing.Desired Settlement: Paid off papers and a closed account. I would pay the $8.38 but really don't think I should since I in all fairness thought I had paid it off with their quote.The dates and figures on the following page are quesses. I am at work and don't have the contract since I paid it off.

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted] concerns regarding account #[redacted]. Mrs. [redacted] stated she paid her account in full; however, it has not

closed.

According to our records, Mrs. [redacted] signed a

30-month retail installment contract on November 21,

2013.

The contract included a 6-month no interest financing

promotion.

Mrs. [redacted] called our automated system on April 2, 2014 and

received a payoff quote of $874.51. She then called the automated system again

on April 8, 2014

and received an updated payoff quote of $878.70. Mrs.

[redacted] submitted a payment of $874.51 on April 8, 2014 after she

received the updated payoff quote of $878.70. This left a

remaining balance due on the account of $8.38.

As a one-time exception and a goodwill gesture, we will

concession the $8.38 and close the account.

Please allow 7-14 business days for the account to

close. Mrs. [redacted] will receive a close out letter

in the mail within 30 business days to retain for her

records.

Review: Received a mailing from Conn's saying that my line of credit had been increased. I went to the store to make a purchase and was declined. Called customer service to be told that they don't have lines of credit and that it was just an ad and with credit approval. Talked to 3 different supervisors and was told the same thing that they don't have lines of credit. This is a lie, and this is false advertising. Conn's is known for ripping people off and selling products that either are broken when purchased or last less than a year. They also tack on insurance that my homeowner policy carries and fail to tell you about it until you are sucked in by their smooth talk. Right now I have a $1500 HD flat screen that is already broken and I still owe money on it. Yes, I did not get the extended warranty because I have heard horror stories about how they never fix it right, or if it gets fixed at all. They need to be stopped doing what they are doing.Desired Settlement: I want my TV replaced. It is just a hunk of junk sitting in my living room, or at least get my "line" in activation so that I can purchase another TV even though I don't want to do business with these clowns.

Business

Response:

Thank you for the opportunity to respond to Mr. [redacted] complaint. Our records show on

5/21/14, Mr. [redacted] went into Conn’s in Oklahoma City, OK after receiving a

promotional offer to increase his credit limit with Conn’s. After further

review, we show Mr. [redacted] did not meet the qualifications to increase his

credit limit at this time. As listed on the promotional offer Mr. [redacted]

received this offer is not guaranteed; credit may not be extended if, after you

respond, we find that you do not meet the criteria used to select you for this

offer or an applicable criterion bearing on creditworthiness.

After researching Mr. [redacted]’ complaint regarding

his television; we show on 5/15/11, Mr. [redacted] purchased a 55” Toshiba

television with a 24-month Repair Service Agreement Plan which has expired as

of 5/15/13. As of 6/11/14, we have no indications that Mr. [redacted] has

contacted us regarding any issues with his television. Mr. [redacted] may contact

our service department at [redacted] to have a technician assess his

television however; he will be responsible for any charges that may apply to

repair the unit. We are unable to honor Mr. [redacted]’ request for an exchange

due to the television no longer has extended warranty protection.

If

we may be of further assistance, Mr.

[redacted] may

contact Customer Service at [redacted]

Kind regards,

Business

Response:

Thank

you for the opportunity to respond to Mr. [redacted] additional comments. We have honored Mr. [redacted] request to have

all promotional offers cease and desist.

If

we may be of further assistance, Mr.

[redacted] may

contact Customer Service at [redacted]

Kind regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. I still am receiving offers and they have not stopped as promised. I feel this is a form of harassement and is uncalled for. My accounts should be paid in full by you if this doesn't stop. I am paying for a TV that is a piece of junk, and I will be dropping it off at the OKC location within the next week so they can deal with it. And no, I will not have Conn's fix it.

Review: I purchased a 20.5 cu ft Frigidaire refrigerator from their Round Rock, TX on May 31, 2014. On July 7, 2014 my refrigerator wasn't blowing or anything. I called the location where I purchased it from and was given the service department number on July 8th was told a technician would be contacting me a service order had been placed. Now considering this is a needed item I have 24 hours and no word so I called the service department back and was advised it's a 24-48 hours turn around and that my ticket had been turned into Frigidaire. I was of course confused because that was not mentioned the previous conversation. The rep provided me with a call number [redacted] & a contact number for Frigidaire. I contacted Frigidaire who apparently is in charge of seeing this up only to be told that it would take the next week for a technician to get out to my home. I was very upset about this and advised that would make an enter week without an refrigerator and ask was there not any other repair companies in my area. The agent was not very helpful but after asking for her supervisor finally began to reach out to other contractor's in my area. She was not able to find any and at the end my appointment was still for Monday July 14th between 8-12. Monday no repairman and I was rescheduled to Wednesday without my knowledge and a new call ticket [redacted]. The repairman came from tnt repair and his recommendation was that Conn's replace it. I called back to service and was transferred to customer relations for my request spoke with [redacted] who advised my issue was being escalated and turned in and would be 24-72 hours to hear from them. Needless to say that time has pass no word so I called service this morning spoke with [redacted] whom advised no notes at all from my call last week and I was transferred to [redacted] in customer relations whom I've been on hold with and assuring me this will be handled but I'm not feeling very confident and now she's advising additional 72 hours.Desired Settlement: If they are not going to replace the refrigerator then refund my account the purchase price and come and get the defaulted one so that I can go elsewhere to get a new one. I'm being told 72 hours for additional review but still not agreeing to replace it as the technician recommended.

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted] complaint. Our records show on

5/21/14, Mrs. [redacted] purchased a Frigidaire refrigerator with a 1-year

limited manufacturer’s warranty and received delivery on 5/31/14 in good order.

On 7/8/14, Mrs. [redacted] contacted us stating the refrigerator is not cooling. A

service appointment was set up by Frigidaire on 7/14/14 due to the unit is only

covered by manufacturer’s warranty. Upon inspection the technician found parts needed

to be ordered for repairs however; the technician did not order the parts

because Mrs. [redacted] informed the technician that the unit was going to be

replaced therefore the service order was cancelled. We do not show where an

exchange was approved by Conn’s to reselect a new refrigerator. A new service

order was opened on 8/01/14 to order the necessary parts to complete the

repairs on the refrigerator. Once the parts become available, Mrs. [redacted]

will be contacted by the technician to schedule an appointment to install the

parts. At this time we are unable to honor Mrs. [redacted]’s request for an

exchange due to the unit is repairable; service will need to continue.

If we may

be of further assistance, Mrs. [redacted] may contact Customer Service at [redacted]

Kind regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

I agree with most of the statement made by the Conn's representative with the exception of where I told the contractor that the appliance was going to be replaced by Conn's. As I stated in my original complaint, and have witnesses to state that the repair technician told me in his opinion I needed to call Conn's for a replacement due to the same issue would continue to happen. When I contacted them, they told me that there were no notes from him nor was I ever informed that they would not consider replacing the appliance. I have had several tickets created on my account and it wasn't until 08/06/2014 after refusing to provide a payment to them that I was told my original ticket was still in operation and all that I needed to do was contact the contractor TNT and they would order the part. I have since then done so and still no part and still no working appliance. They need to state the facts and not create stories on accounts to avoid addressing people issues. My complaint is still not resolved because, I have complied with every step they have asked of me yet my refrigerator is still not operational.

Regards,

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted] complaint. Our records show on

5/21/14, Mrs. [redacted] purchased a Frigidaire refrigerator with a 1-year

limited manufacturer’s warranty and received delivery on 5/31/14 in good order.

On 7/8/14, Mrs. [redacted] contacted us stating the refrigerator was not cooling.

A service appointment was set up through Frigidaire on 7/14/14 due to the unit

is only covered by manufacturer’s warranty. Upon inspection the technician found

parts needed to be ordered for repairs however; the technician did not order

the parts because Mrs. [redacted] informed the technician that the unit was going

to be replaced therefore the service order was cancelled. We do not show an

exchange was approved by Conn’s for Mrs. [redacted] to reselect a new

refrigerator. We were informed by the manufacturer that the necessary parts to

complete the repairs on her refrigerator were ordered on 8/1/14. We followed up with the factory authorized

provider and discovered as of 8/20/14 the compressor is still on order.

We attempted to contact Mrs. [redacted] 8/20/14,

but was unable to reach her at that time.

Due to the delay Conn’s has agreed to exchange Mrs. [redacted]’s refrigerator. We sincerely apologize to Mrs. [redacted] for

the experience she has had as a result of her refrigerator failing. Mrs. [redacted] may contact her nearest Conn’s

to schedule delivery.

If we may

be of further assistance, Mrs. [redacted] may contact Customer Service at [redacted]

Kind regards,

Review: On February 11, 2013 my husband and I purchased a Sony NEX-F3 digital SLR camera from Conn's in Waco, TX. I also purchased an extended warranty for $149.95 that will cover the camera until 02/11/2017. In March of 2014 the loading mechanism (which hold the memory card in place)stoped working. Which means I can't save any pictures that I take with my camera. Thus meaning the camera is rendered useless. I took the camera into Conn's they sent it off to their service repair center, and told me it would be a week. It ended up taking a MONTH for me to hear anything about the camera. Finally the technician who was working on the camera called me and told me that he could not figure out why the memory card would not go back in and that he was sending to off to SONY. He then called me back the next day and said that he couldn't send it to SONY because my manufacturers warranty had expired. Seeing as how I had the EXTENDED warranty through Conn's I fully expect them to cover the cost of fixing my camera. The tech than explained that since my issue was so minor that he would send it back and refer me to a local camera shop who could fix it for around $20 and conns would credit me back for that. Come to find out there is no one authorized to work on the Sony NEX-f3 except SONY! To make matters work the tech marked my camera as "physical damage" despite the fact that my camera is in perfect condition, it's over a year old and still looks brand new. I've never dropped it or exposed it to liquid. For the past two months I've been going back and fourth with service and customer service to take a look at my camera so that they can see it's not physical damaged and stand behind their warranty. Overall the customer service has been horrible and I feel I am being cheated out of the money I paid for the extended warranty. I just want Conn's to stand behind their warranty and fix my camera.Desired Settlement: I would like to see one of three things happen; A. Conn's pay to have my camera fixed through SONY (would only cost $88). B. Conn's allow me to exchange my camera for the same model, or equal model.C. Conn's refund me for the extended warranty. I have attached pictures of the camera showing that it is in perfect condition and I am willing to send the camera in to Conn's to prove my camera is perfectly fine and that the technician just didn't do his job and he lied about the condition of my cam.

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted] complaint. Our records show on 2/11/13,

Mrs. [redacted] purchased a Sony digital camera with a 48-month Repair Service

Agreement Plan. On 3/13/14, Mrs. [redacted]’s contacted us stating there was a

problem with the memory card slot and it would not allow card to go in all the

way. The camera was sent to the service center for repair on 3/25/14; upon

inspection the technician did not find any defects with the camera however, he

did find the memory card slot was damaged which is why Mrs. [redacted]’s memory

card would not go in all the way.

Physical damage is not covered under the Repair Service Agreement Plan

that was purchased therefore; the unit was return to the store unrepaired. At this time we are unable to honor Mrs.

[redacted]’s request to repair or exchange the camera due to physical damages is

not covered. Mrs. [redacted] my cancel the Repair Service Agreement on her account

at anytime by faxing a cancellation request to [redacted] to receive a

pro-rated refund.

If

we may be of further assistance, Mrs.

[redacted] may

contact Customer Service at [redacted]

Kind regards,

Consumer

Response:

Review: On [redacted], I received the sectional of my dreams! I fell in love with it at the store and even though the 15% off coupon I had received in the mail (and is what originally drew me in), couldn't be used with my $[redacted] sectional purchase (I'm still not clear why...), I really thought this couch was everything I wanted. After being told I would receive it on [redacted], it became [redacted] and then [redacted]. That was okay, too. As soon as the delivery men left, I received a call from their supervisor asking how everything went. At that moment, I noticed a small rub in the bottom corner of the couch where the fabric was missing either from transit or delivery. Because of the money I was spending, I asked if I could return it or have it repaired.

[redacted] (supervisor) asked if the guys were gone and said it really needed to be returned right at that moment and offered $** off the price. Well they were going to another job, I had to go to work & I had no intention of keeping a flawed couch that cost so much. So he called me and said the driver who delivered lives close by and would take a look at it on his way home that night. He arrived at my house around [redacted] and said, "I can't fix that, just return it. We can just switch out that piece." I had to call [redacted] the next day and asked if there was something else we could do because at this point he's telling me the entire thing has to go back! Meaning I wait another week for a couch... so I asked what else could be done. Could we not get the single piece like the delivery guy had offered? He again offered $[redacted] off and I asked him to talk to his supervisor and see what we could do about getting me that piece of the sectional without sending the entire thing back. I did not want the $ off.

Again, note the total price of this sectional after tax. The offer of $[redacted] off was a slap in the face. Furthermore, did you know that they take this money from the delivery guys paycheck when you accept this offer?? What a way to take care of your employees... At this point, it's into the next week and I call [redacted] again since I hadn't heard from him. He says, "since you accepted the offer of $[redacted] off, there's nothing we can do." I tell him since I never accepted this offer, he needed to speak with his supervisor again and see when we could have my couch repaired or replaced. He says he will call me back. 3-4 days go by with no call so I call delivery again. At this point, I'm initiating all contact. A girl picks up the phone and [redacted] is not in.

I tell her story (later I find out that this is [redacted]), and for the first time I hear someone sounding sympathetic to my sob story, but mostly because she says, "I am so sorry. I shouldn't say this, but [redacted] definitely dropped the ball on this. It's too late for us to do anything now. Now you'll have to deal with the service department. Had it been handled properly, this would have already been resolved." Nice. So now I have an 800# to call. I tell them my story and their response is that I will be called back within 72 hours. I wait 72 hours, then 24 more just in case they didn't count the weekend... at this point, I want nothing more than to give them their couch back and wipe my hands of this mistake I've made by ever dealing with Conn's in the first place. I do get someone on the phone who says so sorry no one called you, let me transfer you. I talk to a woman whose name I did not understand. She begs me not to send the couch back, that she wants to take care of me and that she will make this right. But I would need to wait more than a week for a service appointment.

I got off the phone feeling completely duped and taken advantage of and not listened to at all--like I was just guilted into saying yes to something I no longer wanted. I then realized that the service date is so close to my first payment date, but there's no way I'm paying for something flawed! And I'm so irritated that no one fixed my problem timely enough so now I'm spending hours out of my life stressing over this! Not to mention that I have to take the morning of the [redacted] off work to deal with this yet again, and I'm just done! At this point, I actually called [redacted] who sold this thing to me thinking maybe he had more pull somewhere. He actually felt sorry for me being pulled around and was optimistic that I could return it. He even said "I bet I know who you have been dealing with." Like this isn't the first time this has happened. He promises to get to the bottom of it all and call me back with a time for them to pick up their sectional. Well he didn't call. But guess who did? [redacted]. The man who drops the ball.

[redacted] acts like he is simply checking on me. :) I thought he was calling to set up a time to pick this couch up. Nope. He says Ill need to talk to [redacted] for that. I mean, I knew that. So why did he call me almost two weeks later? By the way, it hadn't even been two weeks, so why couldn't I return it? I actually called [redacted] today! Now he says he's sorry, it is out of the window of time for them to take the couch back. However if [redacted] were doing his job, it wouldn't have even gotten to this point. He wanted me to trust him that he would get it fixed. I don't want it fixed. Please hear me say that. I want Conn's to take their sectional back so I can move on with my life. I see now how they've stayed in business despite these awful reviews that I wish I would've read prior to entering their store. They do not allow you to return their merchandise even in a timely manner if you are unhappy with it.

They work slowly and push you through to different departments making you wait unreasonable amounts of time for answers to simple requests until you are just out of that window and your hands are tied. It's a great "Conn". I run a business with my family that's over ** years old. If I were to treat customers with as much disregard as Conn's, Maybe I would be a millionaire like the Conn family. But I just couldn't bring myself to step on good people on my way to the top. For shame. Please come get your couch, so that we can just part ways amicably. I also heard just today that ** has a law that allows customers to send something back after 3 days without question, even if you've signed a contract. Very smart of [redacted] to not call me back in the beginning and wait that window out so that I would be forced to use the outside service department. I'm sure that wouldn't be hard to prove with phone records. Does this company really want to force someone like me who is so extremely unhappy with them to keep their goods?Desired Settlement: I would like Conn's to simply come get theIr couch so that we can part ways amicably.

Business

Response:

Thank you

for the opportunity to respond to [redacted]’s complaint. Our records show

on [redacted] purchased the [redacted] furniture set which

consisted of four pieces ( sofa, left sectional, right chaise, and ottoman) and

received a free Haier 32” television. Our records show [redacted] was

scheduled and received delivery on [redacted] in good order. [redacted] was

contacted to follow-up on her delivery; during the conversation she informed

the representative that her left sectional had a scuff mark on the bottom due

to delivery. After further review and research, we show Conn’s agreed to

exchange the left sectional however; [redacted] did not want an exchange and

wanted to return all furniture as a result of the delay. Conn’s has agreed to

honor [redacted]’s request to return the furniture set along with the

television and received a full refund. On [redacted]; all products were returned

to the Conn’s store location in [redacted]. We have submitted a request

to process the refund [redacted]’s account .We sincerely apologize for any

inconvenience [redacted] experienced as a result to the delay.

If we may

be of further assistance, [redacted] may contact us at [redacted].

Kind

regards,

Review: My [redacted] and I purchased a washing machine in [redacted] of [redacted] (this year...6months ago). We paid in cash for the machine and even purchased an extended service plan through Conn's for it (paid $[redacted] for it). A few months later, the machine breaks down...it does NOT wash on any cycle. We go in to the local store to ask what can be done, the RUDE manager (a male) says "we can't do anything about it, you have to call customer service and schedule a repair through the manufacturer (**). We call customer service and they state that they have a "policy" that states that we, the consumer, have to go through the manufacturer for repairs first throughout the first year of ownership before Conn's gets involved (in which case, why the heck did we buy an extended service plan with Conn's?). Since then, ** repair people have gone to our home several times to "FIX" the issue which to this day, has not been resolved. Parts have been ordered, installed and NOTHING! I'm still going on the weekends to wash in the laundry mat (I have a [redacted] whose clothes must be washed weekly and I am having to pay for child care every weekend so that I can go and also waste money at the laundry mat to wash my family's clothes when it should be done with the brand new machine I paid in full for at Conn's...RIDICULOUS!!!). I was soooo frustrated with this ridiculous policy of Conn's I called customer service again and demanded something be done (replace the defective item or give me my money back that I paid in full for) immediately. On [redacted]) a service man from Conn's comes out to my home and promises to call my [redacted] back with word on what will resolve our situation and he never called. Upset, I called customer service AGAIN and they tell me that the service man ordered a part for our machine YET AGAIN it will be here by the 22nd of this month!!! No promises that it will make the machine work. I asked complaint department yet again if I can just have the machine replaced or to give me my money back and they said "at this time ma'am we just have to wait for your machine to get serviced by our technician before he deems it irreplaceable". I am not asking for a handout. I just want what is fair...a replacement machine of equal value (new) or my money back so I can go to a REPUTABLE business that will work for the customer NOT against us. I WILL NEVER DO BUSINESS WITH CONN'S EVER AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Desired Settlement: I NEED THESE PEOPLE AT CONN'S TO UNDERSTAND THAT THEY'RE CUSTOMER SERVICE SKILLS ARE QUESTIONABLE AND I NEED MY MACHINE REPLACED ALREADY (too many parts ordered with no resolution and too many weeks have gone by and my machine is still inoperable) OR MY MONEY BACK SO THAT I CAN BUY FROM A BUSINESS THAT WON'T GIVE ME THE RUN AROUND AND RESOLVE MY ISSUE RIGHT AWAY IN A COMPETENT MANNER!!!

Business

Response:

Thank

you for the opportunity to respond to [redacted]’s complaint regarding a

purchase made under the name [redacted]. Our records show on [redacted],

[redacted] purchased a ** high efficiency washer from us with a 24-month

Repair Service Agreement which he elected to pick up from our East Expressway

location in [redacted].

[redacted] contacted our service department on [redacted];

stating his washer would stop in the middle of the cycle. We contacted

the manufacturer on [redacted] behalf and they scheduled an appointment with a

service provider in his area. [redacted] contacted us on [redacted];

stating his washer was malfunctioning again. A service call was scheduled

with a Conn’s technician due to a delayed response. On [redacted],

the Conn’s technician completed [redacted] washer repair; the technician

replaced main board and control. We spoke with [redacted] on [redacted];

[redacted] confirmed the washer has been repaired and is operating

properly. We sincerely apologize to [redacted] for the experience and

any inconvenience that was caused as a result of delay.

If

we may be of further assistance, [redacted] may contact us at [redacted].

Kind

regards,

Review: On [redacted] my television suffered a lighting strike. I have had to jump through many hoops to get the insurance department to acknowledge that the insurance I purchased covered this issue. When I finally was scheduled for a service technician to come and do an estimate on the item. The technician called and asked what happened he said he would just "phone in" for the parts. I informed him that with this being an insurance issue I wanted him to physically come and check the item. He then told me he would get to me last because I was closest to the service center. I informed them that if he did not do his job right I would follow him to the service center to speak to his supervisor. The technician never showed. I took time off from work for nothing. The next day the the service center manager said they would not be servicing me. I was outsourced to a company out of [redacted] for a service call 2 weeks later. This company also did not show up and claimed they were faxing the estimate to Conns immediately. It is [redacted] and I still have NO resolution .Desired Settlement: I would like the set replaced and an apology for terrible service. I have spent hours on hold with this company listening to the automated message boasting their "Great Service and appreciation for their customers"

Business

Response:

Thank you

for the opportunity to respond to [redacted]’s complaint. Our records

reflect that [redacted] purchased a television w/ a 1 year manufacturer’s

warranty only on [redacted] via invoice # [redacted].

[redacted]’s claim was an insurance claim. Therefore, Conn’s Service Department

was hired as the vendor to complete the inspection on [redacted]. A service call

was sit up for [redacted] between the hours of 4-6PM. [redacted] stated that he

was told 8-10AM and insisted that the technician come that morning. After being

told that it would not be possible, [redacted] began calling the service

center managers and corporate office managers demanding service that morning.

The scheduled technician reported that [redacted]’s speech was aggressive

towards him over the phone, and he then threaten to follow him back to the

office. The technician felt threaten and refused to visit [redacted]’s home.

The

insurance representative was informed of the technician’s position regarding

not visiting [redacted]’s home. Conn’s Service Department then requested

that the insurance representative hire another 3rd party vendor to

complete the inspection. The 3rd party vendor scheduled [redacted]’s inspection for [redacted]. The inspection and estimate was completed

and submitted to the insurance company sometime on or after [redacted].

[redacted]’s

claim was approved and the replacement was completed on [redacted]. We apologize

for any miscommunication on our part.

If we may be

of further assistance, [redacted] may contact us at [redacted].

Kind

regards,

Review: I purchased a couch in February of 2012. Within a few months the couch had broke. Due the couch not being able to be fixed, I was provided with a new one. The new couch eventually started to have the same issue. I requested for a service technician to come out to my home (September 2013. The first scheduled service call was canceled by conn's service department and a new date was set. This set their visit over a month past my original call. When the technician came out, he took photos but made no adjustments to the couch. I did not hear back from conn's so I followed up. At that point they told me there was no documentation of the visit and I needed to contact the service department. The service department passed me back to conn's which began the back and forth. I was not interested in scheduling a new appointment because it requires me to take off work. Eventually I decided to schedule a new appointment. This was for 8/28/2014. I took off work and waited till about 30 minutes after the Kast est time quoted and called the service department. At this point I was informed that the technician had come by but reported I was not home. The customer service rep was then able to bring up the information from the visit in November 2013, but said there was no resolution. She submitted an exultation and said I would receive a response within 72 business hours. Once again I did not hear back from conn's so I called a week later. At this point I was told there gad been a resolution all along which was the technician had fixed the issue. A week later I called and scheduled another service appointment. The technician was running late, attempted to reschedule but to my protests agreed to come out. He could not discover a technical reason for the area to sink in, but said he had to attempt to fix something for conn's to consider a replacement. He placed webbing under the springs for additional support. When we tested it out, it was determined that it did not fix the issue. He stated he put that in his notes for conn's knowledge. Today I called to discover the resolution, because once again I did not receive a call. I was told that the technician had stated the webbing solved the issue and the case had been closed. Their resolution; schedule another appointment.Desired Settlement: I would like to either have a replacement couch provided, or have it properly fixed so I use my entire rather than portions of it.

Business

Response:

Thank you for the opportunity to respond to [redacted]’s

complaint. Our records show on 3/07/12, [redacted] purchased an

[redacted] which consisted of two pieces; right side facing

chair and left side facing chair with a 48-month Furnituregard Plan on both

pieces. [redacted] elected to pick her furniture up from our [redacted], ** location; [redacted] signed acknowledging she received both in

good order.

We received [redacted]’s complaint and found due to prior

issues with her furniture dated from 6/04/12; on 6/14/12 an exchange was approved for

[redacted] to replace her furniture set. On 6/16/12, [redacted] elected the same

furniture set and requested to have this furniture set delivered. We show

on 6/17/12, [redacted] signed

acknowledging her furniture was delivered and received in good order.

We show [redacted] has contacted our service department on two

different occasions regarding both pieces of furniture dated from 10/10/13 to 9/05/14. [redacted]’s last

service was placed on 9/05/14 she contacted us; stating both

her left and right facing chairs were sinking in. A service call was

scheduled for 9/18/14; during the inspection the

serviceman reported the springs and support beams were up to the manufacturer

specifications; the serviceman installed (6) strips of webbing for additional

support.

At this time we are unable to honor [redacted]’s to

return/exchange her furniture. Based on the serviceman report the both

pieces are up to the manufacturer specifications.

If we may be of further assistance, [redacted] may contact

us at [redacted].

Kind regards,

Review: I purchased a dishwasher and a refrigerator totaling almost $3000 on aug 24th. I used the dishwasher 3 times then it quit starting. I contacted the store requesting it be replaced. I did not want a repair to a brand new appliance that I had only used 3 times. They refused and sent a repair man. the repair company gave me an 8 hour window something in my 53 years have never heard of. Yes a 4 hour window but never an 8 hour window. I waited until 4 ;30 pm after calling them at 8am that morning and being told they would be at my home in 3 hours. I then got another call pushing me back another 3 hours. This cost me $ 200 in a days pay. The repair man was unable to fix it. he had to order a part making it be another week for it to come in and get the repair done. The part came today. I called the customer service 3 times requesting a replacement not a repair. Each time they said they would get back to me and never did. Today they said I would have had to wait 30 days from the first time I reported it broken. Thats crazy! I am supposed to make my first payment today on a credit card I got from them. I have a broken dishwasher and I am supposed to pay them for it. I want a new dishwasher brought to my home and installed or I want them to come get it and credit my account.Desired Settlement: I would like a replacement and a store credit for the $200 I missed in pay

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted]’ complaint.

Our records show on [redacted], Mrs. [redacted] purchased a GE dishwasher with a 1-year

limited manufacturer’s warranty and received delivery on [redacted] in good order.

We received Mrs. [redacted]’ complaint and found she contacted our

service department on 9/12/14 stating the washer will not start any cycles.

Mrs. [redacted] service appointment was scheduled by the manufacture on [redacted];

upon inspection the technician found parts needed to be ordered to complete

repairs. Our records show parts were scheduled to arrive on [redacted] however; there

was a delay receiving the parts from the manufacture to complete repairs. Once

all parts were received Mrs. [redacted] was scheduled for repair on [redacted]; the

technician installed the parts and tested the dishwasher, the unit tested ok.

As of [redacted], we have no further indications of any issues Mrs. [redacted] has

regarding her dishwasher.

At this time Mrs. [redacted]’ dishwasher does not meet the

qualifications for an exchange; the unit has been repaired and no further

credit is due.

If we may be of further assistance, Mrs. [redacted] may contact us at ###-###-####.

Review: I purchased a [redacted] laptop computer from this store on [redacted], and upon turning it on at home discovered the touchpad was defective. We called [redacted] and were told to try rebooting the system, but this did not fix the problem. I called Conn's, explained the situation, and had to convince the machine should be replaced rather than repaired. I went to the store on [redacted] and received another of the same laptop, whose touchpad was also defective. When I informed the store manager of this, he said I could either get a different computer from them or get a refund minus a 15% "restocking fee." This is what I had to do to get a partial refund. In effect, the store extorted money from me. I paid $[redacted] to return a defective laptop, twice.Desired Settlement: I wish to receive the remainder of my payment for the laptop, since they now have the computer. I should note that the store representative wrote on the refund invoice that I returned the computer because I was "unhappy" with the product. This is not accurate. Neither computer worked properly.

Business

Response:

Thank you for the opportunity to respond to **. [redacted]’s

complaint. Our records show on [redacted], **. [redacted] purchased a

[redacted] notebook with a limited 1-year manufacturer warranty.

**. [redacted] elected to pick up his notebook from our [redacted] location, and

signed acknowledging his notebook was received in good order.

After researching **. [redacted]’s complaint we found he contacted his

local Conn’s location the next day; stating the notebook was not powering

on. Due to a 24-hour failure **. [redacted]’s notebook was approved for an

exchange. **. [redacted] exchanged his notebook with the same model.

However, **. [redacted] later contacted his local Conn’s; stating the notebook

keyboard was malfunctioning. Based on the problem description we

suggested for **. [redacted] to bring his notebook in for service. **. [redacted]

refused to have a service technician assess the unit; due to **. [redacted]

refusing to have his notebook assessed we offered **. [redacted] the option to

return or exchange his notebook with a 15% restocking fee. As of 10/24/14, **. [redacted] returned his notebook with a 15% restocking of

$150.00.

At this time we are unable to honor **. [redacted]’s request to refund

his restocking fee; the notebook was set to service upon the return and there

was no problem found..

If we may be of further assistance, **. [redacted] may contact

Customer Service Department at 1-877-358-1252.

Kind regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

The company seems to think that having a policy justifies treating customers as they treated me. Both laptops I received from Conn's had the same problem -- a keyboard to which the cursor would not respond without repeated clicking of the touchpad. I was not willing to have a new machine repaired, and thus the company charged me to return a malfunctioning computer, twice. I would hope the Revdex.com would note that this company is asking cusotmers to pay a "restocking fee" for defective devices, a practice that is surely unfair to customers.

Regards,

Review: I received a "Pre-approved Credit Offer" from this company, in the mail. The most glaring, heavily emphasized element of this offer was that I had been "Pre-approved for up to $2000.00 in Conn's store credit. This was gaudily displayed in huge font at the very top of the first page. There was no indication that credit bureau screening would be involved in this offer. It did say repeatedly that I had a limited time to process this offer and take advantage of my "Pre-approved" opportunity. I proceeded to call the toll-free number and begin a process that was clearly defined by the Conn's terms as Pre-approved credit business. I had invested a significant amount of time and given numerous details of personal info (DL #, social, DOB, etc) when I was finally told that my "Application" for credit was entered and if I would call back in 30 minutes that I would receive a decision about my "Application". I then pointed out (very calmly) that the information that they had mailed me was defined as PRE-APPROVED, etc. I was told that I had misunderstood that part and that the credit bureau findings would determine if I qualified for a Conn's account. I then re-visited there terminology and asked the obvious question. How does any company label an offer as PREAPPROVED Credit and then completely change the formula once an individual has invested time and effort in exploring the business offer? The representative was abrubt, disrespectful, and insulting. I then informed her to cancel the entire process. There are clearly defined laws regarding False Advertising, etc in the federal statutes. I attempted to point this out to the Conn's representative and she became even more insulting and then hung up on me before I could ask for a supervisor. I am not happy about this at all. The reality is that I have indeed suffered some bad financial struggles [redacted]. I know that my credit score is badly damaged, but I still will not tolerate being treated in this fashion. I did not ask them to consider me for a credit account. They solicited my efforts with a BLATANTLY DECEPTIVE mailed letter to me personally. This should not be acceptable! Can corporate entities never be held accountable for their conduct? Everyday people are the life's blood of the consumer pool, but BIG BUSINESS constantly abuses us whenever the moment presents itself. This is WRONG!Desired Settlement: Conn's should be required to extend me the printed offer of $2000.00 credit at no more than 13% interest! I know this will probably not happen, but if they fail to address this in some satisfactory way, please let me know how can a False Advertising charge be filed against them in an appropriate court. I would certainly follow-up on any guidance that the Revdex.com could offer me.

Respectfully[redacted]

Business

Response:

Thank you for

the opportunity to respond [redacted] concerns regarding credit approval

[redacted] will

receive a letter in the mail within 30 business days letting him know the

reason his credit application was declined at this time. Many factors go into a credit decision and

are explained in this latter.

If any

additional questions arise, we ask [redacted] to contact Conn’s at the number

provided on that letter. Thank you,[redacted]

Business

Response:

Thank you for the opportunity to respond to [redacted] concerns regarding his

credit application.

Upon further review, we understand that [redacted] received a "pre-approval"

offer. As explained in our previous reply, many factors are reviewed before an

offer of credit is decisioned as approved or denied.

It appears at the time of [redacted] credit application, we did not

receive his "pre-approval" status and apologize for that inconvenience.

In order to fully decision his request, we ask that [redacted] contact his local

store to assist us in gathering more details.

We value [redacted] as a customer and sincerely apologize for any inconvenience

he has experienced due to this matter. Thank you, [redacted]

Review: The fridge went out. we called the service for repair. we were told they would contact us after 48 hours. The call was made on Friday. we did not receive a call till the following Thursday. After they called they scheduled an appointment for Jan 8, 2015. The fridge is completely out. we had to borrow a Neighbors fridge temporary. the fridge was out the Friday before Thanksgiving. The man shows up on 1/8/15 and stated we did not have the fridge on and left. How did we know we had to have a broken fridge plug in. We were not told. The fridge has been placed outside. Each time we called to find out when we were going to receive a call about our repair, we were told we had to wait. When they called they still stated we had to wait. How is a customer going to be without a fridge for that long of a time. The repair man was very rude and just walked out the door without saying anything to us. he just stormed out mad.Desired Settlement: we want a new fridge. we should not be treated as we are nothing. The bill was paid off fast without any problems on our side. Conns should be more considering to their customers.

Business

Response:

Thank you for the opportunity to respond to [redacted] complaint. Our records show on 5/04/13, [redacted] purchased a

Frigidaire side-by-side refrigerator with a 24-month Repair Service Agreement.

After further review and research of [redacted] complaint, Conn’s has agreed to honor his request for an exchange

under the Terms and Conditions of his Repair Service Agreement. Our records

show we no longer have the refrigerator [redacted] purchase therefore; we

issued a store credit to re-select another refrigerator for up to $949.97 which

is the original amount he paid. On 2/4/15, we spoke to [redacted] and informed

him of the approved exchange. We sincerely apologize for any inconvenience [redacted] experienced as a result of service delay.

If we may be of further assistance, [redacted] may contact customer

service at 1-877-358-1252.

Kind regards,

Review: This also contains customer services on visit to Conn's. I went in to see about my preapproval offer. I was approved and I purchased a dining set. I purchased a 850.00 set. I was offered free delivery upon I pay 129.99 and I would receive a rebate of that amount. I told the salesman that I could pick it up my self. He states that it would be assembled and delivered if I chose to have it delivered and that I would get my rebate of the delivery charge. He insisted that I choose this. I went along with the offer. I was told to fill out the rebate form and send it in. After a few days I got a message that I did not qualify for the rebate. The company said that I didn't purchase a single item of 499.99 so this disqualified me on the rebate. I called the store and talked to a couple of managers and they stated I should get the rebate. It was resent by one of the managers and again I was declined. I feel that I was just lied to get me to drop the complaint. I feel that the salesman should have said something about the fine details and not try to push the delivery. The price of delivery is not worth 129.99, this was a local delivery. This is price gouging and misleading the customers. I deserve to get my rebate.Desired Settlement: I deserve to get the rebate due me.

Consumer

Response:

This letter is to inform you that Conn's has carried out to my satisfaction the resolution it proposed for my complaint, filed on [redacted] and assigned ID [redacted].

Review: n [redacted] I purchased a [redacted] (brand new) and soundbar from [redacted] at the location on [redacted]. I proceeded to set-up the TV that night with the recommended [redacted] wires and optic audio cable per instructions. The very next day I turned the TV on and the picture was blank with a message stating no signal. I proceeded to investigate and trouble shoot until I figured the solution was to unplug the [redacted] cables from the back of the TV and reconnect to get a picture. As the day went by I found myself having to disconnect the [redacted] cables every time the TV was turned on because there was no signal. I immediately called [redacted] and asked to speak with [redacted] who sold me the TV. They said he was on vacation and so I explained my situation to the employee over the phone who stated he could not do anything other than giving me a number to call the service department for help. I explained I bought the TV a two days ago and I would like to exchange because its not working properly. He advised there was a 15% return fee. I asked to speak to a Manager and he said the manager has stepped out and to call back later. I called several times that day with no luck of reaching a manager because he was busy.So I contacted the [redacted] service department and they sent a technician out a few days later to inspect the TV. The technician walked in looked at the TV and before inspecting the TV he said he already knew what the problem was. This specific model of TV does not read the signal from cable box. He stated it was a global issue and he has attempted to repairs this same issue on other [redacted] TVs. He stated he cannot fix the TV and said the only solutions is to use [redacted] log cable ([redacted]) instead of the [redacted] cable however I would NOT receive the High Definition picture and sound associated with the [redacted] cable. I explained I pay additional premium each month for HD channels through[redacted] and this is not acceptable.Desired Settlement: See attachment for complete details of complaint..I have never been treated so poorly and unimportant as a consumer. All I am asking is not for a refund but to exchange for TV that works! And I should not have to pay a 15% return fee on a $[redacted] brand new TV that has not worked properly since the very beginning. I have done all I could from a consumer standpoint. Ive followed [redacted] service policy and now I am stuck with a new TV that does not turn on properly like it should.

Business

Response:

Review: I purchased an LG 55in smart tv and the extended warranty. The TV wont connect to the internet. The Conns technician is unable to fix the problem.

I purchased my LG smart television on Nov 2012 with a 49 month repair service agreement. In August if 2013 I reported that my television was no longer connecting to the internet. Conns sent technician [redacted] to try to fix it. This same technician has been to my home over 6 times trying to fix the tv but cannot. He has changed the mother board and wifi adapter but the issue persists. He referred the issue to his direct supervisor [redacted] but [redacted] was unable to fix the television either. [redacted] told me he was unable to fix this and [redacted] then referred me to [redacted] but he is unable to get the television fixed. [redacted] has decided to mislabel the issue by saying that there is nothing wrong with the television. I told [redacted] if the tv is not broken then why doesn't it connect to the internet? [redacted] doesn't have an answer and has stopped returning my emails and requests for service. I just want my television to work and if not to have it replaced with a working unit of the same value.Desired Settlement: The warranty specifically states if the issue isn't resolved within 3 tech visits, the unit will be replaced. The technician has been to my home over 6 times and has told me that he recommends that the tv be replaced but I am still not helped. The company keeps sending the same technician [redacted] and it is obvious he doesn't know how to fix the issue.

Business

Response:

Thank

you for the opportunity to respond to [redacted] complaint. Our

records show on 11/**/12, [redacted]

purchased a 55” LG TV with a 49-month Repair Service Agreement and an Xbox

gaming system totaling $2,597.98. Our records show on 9/**/13, [redacted] first contacted us

regarding his television; stating the television is not connecting to the

internet. A service call was scheduled for 9/**/13; upon the inspection the technician

found the module needed to be ordered for [redacted]’ television. On 9/**/13, the part became available and [redacted] was scheduled for service on 9/**/13. On 9/**/13, the technician replaced the module

and tested ok. [redacted] contacted us again on 10/**/13, stating the television is still not

connecting to the wifi. A service call was scheduled for 10/**/13; upon the inspection the technician

found main board needed to be ordered. On 11/**/13, the part became available and [redacted] was scheduled for service on 11/**/13. On 11/**/13, the technician replaced the main

board and tested ok. Our service manager has tried to contact

this [redacted] but have been unsuccessful. After further review and

research we found [redacted]’ television works fine when the security is

disabled from his Wifi and when his security is enabled on his Router it no

longer connects to the internet. Both service technicians have consulted with

the manufacturer and there has been a case# below listing from the manufacturer

that there is nothing wrong with his television. The television is conflicting

with the security on the customer’s router. The service technician has also

taken his own MiFi Device and the television connected with no problem. The

service technician also consulted with the Technician Advisor and still no

problem found. At the opinion of another electronic technician there was

no problem with the television it was with the security on his Router. The

television’s firmware is conflicting with the security device. We would recommend for [redacted] to

try a router that has the ability to change the type of security. Once the

router has been changed if [redacted] continues to have the same problem he

may contact our service department at [redacted] for

re-elevation.

If we may be of

further assistance, [redacted] may contact Customer Service at [redacted]

Kind regards,

Customer Relations

Business

Response:

Thank you for the opportunity to respond to [redacted] complaint. We have reviewed our records and found the television [redacted] purchased was the same manufacturer however it is a different model

with different features. As stated in

our previous response. We found [redacted]’ television works fine when the security is disabled from his Wifi

and when his security is enabled on his Router it no longer connects to the

internet. Both service technicians have consulted with the manufacturer and

there has been a case# below listing from the manufacturer that there is

nothing wrong with his television. The television is conflicting with the

security on the customer’s router. The service technician has also taken his

own MiFi Device and the television connected with no problem. The service

technician also consulted with the Tech Advisor and still no problem was found.

We consulted with a 4th technician and he agreed there was no

problem with the television, it was with the security on his Router. He noted the television’s firmware is

conflicting with the security device. We recommended for [redacted] to try a router that has

the ability to change the type of security. Once the router has been changed if

[redacted] continues to have the same problem he may contact our service

department at [redacted] for

re-elevation.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I purchased a sectional sofa set from Conn's on November-25-2012 with a 48 months furniture guard plan for all three sections. During the first 2 months my sofa's tore and were repaired. Another month later the left and right sections tore again and were repaired once again so I called Conn's again to see if they could send a Senior Service Technician to come and inspect the sofa's to see why they kept on tearing. So the service tech came and looked at the sofa's and said the reason behind the sofa's tearing was "cheap material and bad manufacturing". So I called Conn's to speak to a manager and asked her to exchange the sofa's because of what the service technician told me. Her response was "No" as long as the sofa's can be repaired there can be no exchange. So I had no other option but to keep the sofa's. Another month later the right section of the sofa tore again So I called Conn's for a service technician to come repair it again. Conn's called me and approved the repair and to notify me that they had ordered the part. I received the part but the service technician never showed up to repair the sofa. I called Conn's to see what was going on and they lost the work order and had to set another date for repair. The service tech did not show up again,I called and they lost the work order again. Now Conn's is saying it's not under warranty. Now the left section of the sofa is tearing and the ottoman is caving in. I am not satisfied with Conn's furniture and how they handled this situation.

Product_Or_Service: 11/25/2012

Order_Number: * Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I want the full amount I paid for the sectional sofa. And a full refund of the 48 month warranty plan I purchased with the sofa

Business

Response:

Thank you for the opportunity to respond Mr. [redacted] complaint. Our records show 11/25/12, Mr. [redacted] purchased a Winston sectional set

which consisted of three pieces; right arm sectional, left arm sectional, and

ottoman with a 48-month FurnitureGard Plan on all three pieces. We have

researched Mr. [redacted] complaint and service history and found after multiple service

calls we were unable to repair his sectional without additional parts. Conn’s has agreed to honor Mr. [redacted] request

for an exchange which was approved on 4/18/14.

We followed-up with Mr. [redacted] today and although his exchange had

been approved he said he was not aware. Mr.

[redacted] is now aware and will be in the store to reselect.

If we may be of further assistance, Mr. [redacted]

may contact Customer Service at 1-877-358-1252.

Kind regards,

Conn’s Customer Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,