B And B Movers

Review: We have issue with bed. The slats broke on the bed. They came out on March 11th 2014. Said they fixed bed but they didn't. Thats what customer service representative keeps telling. My bed is still on the floor. Am still paying for this me and my husband. They want us to keep calling service center. All I want is a metal frame bed brought out to us. Because the bed is all wood. Please help in this matter.Desired Settlement: Just want a new bed shouldn't have to keep calling.

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted] complaint. Our records show on

8/25/13, Mr. [redacted] purchased a Crown Mark Paloma King bedroom with a limited

1-year manufacturer’s warranty. On 2/10/14, Mr. [redacted] contacted us stating the

slats bolted to the unit are broken. A

service call was scheduled for 3/11/14; upon inspection the technician found

the left side of the bed rail was detached and reinstalled the bed rail back on

to the footboard successfully. At this time, Mr. [redacted] does not meet the

qualifications for an exchange on the bed rails due to service was successfully

completed on the unit. If Mr. [redacted] is in need of service, he may contact the

Service Department at 1-855-266-6349 to schedule a service call to have his

unit inspected.

If we may

be of further assistance, Mrs. [redacted] may

contact Customer Service at 1-877-358-1252.

Kind regards,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

At this time we are getting ready to take legal actions against them. Because they keep giving us the run around. Now they are saying no one was schedule to come out here on March 11 2014. I just got off the phone with them. They connected me to two different departments. We will never do business with them again. Because all he did hook the frame back up and left the mattress on the floor.

Business

Response:

Mrs. [redacted] has been contacted

regarding her concerns. Upon further

research we found the serviceman was unable to inspect the broken slats because

there were no slats present to inspect. Although

the manufactures warranty does not cover the slats Conn’s has agreed to honor Mrs.

[redacted]’s request for a metal frame as a gesture of goodwill. Mrs. [redacted] has been advised that the frame

may not fit her headboard and footboard, however can be use independently. Delivery is scheduled for 4/1/14.

If I may be of

further assistance, Mrs. [redacted] may contact me directly at 1-800-280-1514 ext 3277.

Kind regards,

Customer Relations

Review: I purchased some furniture from Conn's in Dec 2013. I wanted to use their current promotion of free delivery if you purchased a certain amount. This was supposed to be done via a mail in rebate. The same night I purchased I got all of my documents needed to show proof of purchase and sent in to the address for the $129.95 back. It stated it would take 6-8 weeks to process so I am thinking early to mid February I should be receiving a check in the mail. That didn't happen. I followed up to check the status and found that my rebate claim was rejected. I wanted to know why, so I emailed customer service and all they said what I purchased doesn't qualify. That would be inaccurate because it does qualify. I asked specifically what doesn't qualify? They sent me a form from October 2013 and said that it expired. The problem is I sent in a form for the Dec 2013 promo. I have heard nothing else from them. I believe they lure consumers in to purchase and don't follow through with rebates on purpose. I find their behavior and practices appalling.Desired Settlement: I just want my 129.95 for delivery back as promised!

Business

Response:

Thank you for the opportunity to

respond to Mr. [redacted] complaint. We deeply apologize for any

inconvenience this issue may have caused. We have reviewed Mr. [redacted] complaint and found his rebate claim was denied by the Rebate Claims Department

because the required product was not purchased. However, after further

review researched we found Mr. [redacted] purchased did meet the qualifications

for the free mail in rebate. Mr. [redacted] complaint has been

escalated and Conn’s has agreed to honor the rebate and expedite the check

refund. Mr. [redacted] should receive his refund within 7-10 business days.

If

we may be of further assistance, Mr. [redacted] may contact us directly at 1-877-358-1252.

Kind regards,

Customer

Relations

Review: charged property insurance for goods after we sent them 2x a copy of my homeowners insurance. they were suppose to take off the property insurance they charged but have not as of yet.. bought goods in 02/14 with 6mo interest free and paid off in full 03/14. conns now claims I owe them $6. for property insurance.. never heard of a company charging property insurance especially when I have h/o insurance... rest assured I will NEVER DO BUSINESS with conns again...

Product_Or_Service: STOVEDesired Settlement: DesiredSettlementID: Other (requires explanation)

remove property insurance from my account... credit bureau says I still owe them 145.00 dollars on this account.. I owe them $00.00 on this acc. it was paid in full. $637.62 PAID IN FULL!!!

Business

Response:

Thank you for the opportunity to respond to Mr. [redacted] concerns

regarding account [redacted]. According

to our records, Mr. [redacted] signed a 13-month installment loan contract on February 22, 2014. This contract included a 6-month no-interest

promotional offer. Due to this being a

secured loan, the merchandise must be insured until the loan is paid in

full. In the event the customer has an

alternative insurance policy, they are able to send that policy in to our

insurance department to receive full credit as long as the declaration page

shows coverage from the date of purchase to the present date.

Our

records show on April

11, 2014, we received a copy of Mr. [redacted] proof of insurance and we

credited his account at that time. Mr. [redacted] currently has a zero balance due on

the account. Please note, it can take approximately 30-60 days for the credit

bureaus update the information and reflect the paid off account.

Review: Please find my complaint as a customer that dissatisfied.I paid On my way! an account on time and paid it off as agreed. As soon as I paid the account off .The account disappeared from my credit file....The account drop my score over 40 points. This has caused my score harm My account number was [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

The account appear or be placed back on my file. According to the law my account suppose to e reported fairly.This company specialize in advertising building your credit.Yet they fail to report the account.I like to know the reason why this happened.

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted] concerns regarding account [redacted]. According to our records, Mrs. [redacted] opened

her account on January

3, 2013 and has been closed as of December 16, 2013 with

zero delinquencies.

In the event Mrs. [redacted] credit report is not displaying

this account correctly, she can fax a copy of her credit report to [redacted] and we will review it

further.

Review: I am writing you to express my displeasure with Conn's regarding my furniture that I just recently purchased 3 months ago. I purchased a sofa/recliner set in October. The motor on the recliner blew out with flames and smoke coming from the recliner which almost had my wife's robe on fire. I called Conn's service center 2 weeks ago to get a service technician to come out and fix the problem but Conn's service center said that they do not deal with furniture and that they are contracted with an outside agency which is US Air. Now keep in mind, this was part of my so called furnituregard plan. This was not elaborated or stated to me in the contract that I have. Conn's service enter had to place a work order which takes 24 to 72 hours to show in US Air system. Over a week has passed, I did not hear from anybody so I called back to Conn's service center and the representative said that they sent off the work order and gave me US Air phone number but I called US Air and they said they have not received the work order. I called back to Conn's service center and the most that can be done is to resend the ticket. 2 days later, I called US Air and they received the work order and told me that a service technician will not be able to come out till February 28 2014. I do not believe that is not right and that is not how you treat your customers who pay for a warranty to have them wait 1 month to be serviced. Both Conn's and US Air representatives say that they not have control and it is out of their hands and I find that unacceptable. All I want is the situation to be expedited with either an exchange of my sofa/recliner set or my recliner fixed because I have been waiting 2 weeks now for a resolutionDesired Settlement: I am to the point that I want my product exchanged or would want my refund sooner than what I was told waiting until 2/28/14.

Business

Response:

Thank you for the opportunity to respond to Mr. [redacted] complaint. Our records show

10/28/13, Mr. [redacted] purchased a Man Wah reclining sectional with us. Mr. [redacted] contacted us on 1/16/14 and stated

the recliner would not recline. A

service call was set-up however it was cancelled in error. We spoke with Mr. [redacted] again on 1/23/14 and

confirmed his service call was scheduled for 2/28/14. Mr. [redacted] was contacted on 1/27/14 and

offered a sooner date of 1/29/14 which they accepted. Upon inspection the technician found the AC

Adapter plug wire had been pinched. Mr.

[redacted] was contacted on 2/3/14 and an exchange was submitted and approved. We would like to apologize to Mr. [redacted] for

the experience he had with scheduling the service call on his recliner

purchased with us.

If we may

be of further assistance, Mr. [redacted] may

contact us at 1-877-358-1252.

Kind regards,

Customer Relations

Consumer

Response:

As of 3/11/14, I have not heard a response from Conn's. I am writing you to express my displeasure with Conn's regarding my furniture that I just recently purchased 3 months ago. I purchased a sofa\/recliner set in October. The motor on the recliner blew out with flames and smoke coming from the recliner which almost had my wife's robe on fire. I called Conn's service center 2 weeks ago to get a service technician to come out and fix the problem but Conn's service center said that they do not deal with furniture and that they are contracted with an outside agency which is US Air. Now keep in mind, this was part of my so called furnituregard plan. This was not elaborated or stated to me in the contract that I have. Conn's service enter had to place a work order which takes 24 to 72 hours to show in US Air system. Over a week has passed, I did not hear from anybody so I called back to Conn's service center and the representative said that they sent off the work order and gave me US Air phone number but I called US Air and they said they have not received the work order. I called back to Conn's service center and the most that can be done is to resend the ticket. 2 days later, I called US Air and they received the work order and told me that a service technician will not be able to come out till February 28 2014. I do not believe that is not right and that is not how you treat your customers who pay for a warranty to have them wait 1 month to be serviced. Both Conn's and US Air representatives say that they not have control and it is out of their hands and I find that unacceptable. All I want is the situation to be expedited with either an exchange of my sofa\/recliner set or my recliner fixed because I have been waiting 2 weeks now for a resolution.\r\n\r\n \r\n\r\n \r\n\r\n \r\n\r\n \r\n\r\nThis has gone on for far too long. I managed to have a Conns representative call me to finally get a service technician to look at the sofa set. The service technician said that I will need the right sectional piece for the sofa to be replaced. On 2\/4\/14, I had a customer service representative from Conns call me and told me to go to the store where I brought the sofa and she would leave notes in the computer for to sofa sectional to get exchanged. On 2\/4\/14, I spoke to the manager on duty [redacted] and he told me that the sofa sectional was out and somebody would call me in a week to deliver the sectional piece to me for an exchange. As of 2\/12\/14, I still did not hear from anybody so I took it upon myself to go to the Conns store and asked again for [redacted] the manager. He told me that the reason nobody called me is that the right section sofa set is on backorder till the end of March. Of course, I was furious because nobody never told me. I asked if I could get the whole sofa set exchanged for something else since I have been having problems with this situation for months now. [redacted] told me that I have to call Conns Customer Service. I called Conns Customer Service and explained the situation to Bob as far as trying to get the sofa set exchanged for another sofa set and he told me that he had no authority so he transferred me to Conns service center. I spoke to [redacted] at Conns Service Center and she told me that since the sectional was on order that I would have to wait till the end of March to get the sectional exchanged which I feel is unacceptible and [redacted] transferred me back to Conns Customer Service. [redacted] transferred me back to Conns Customer Service and I spoke to Jaime and she told me the same thing that [redacted] told me regarding to wait on the sofa sectional and that there is nothing I can do about it. I am really frustrated and all I want now is either a whole new sofa set in exchange for the current sofa set or my money back because this is ridiculous how long I had to wait just to get a sectional part of a sofa replaced and I paid a lot of money for this to be getting this type of service and treatment

Business

Response:

Our records show Mr. [redacted] right side recliner

was approved to be exchanged on 2/3/14 as previously stated. After researching his complaint I found the

replacement was not available in his area and had to be ordered. Our records show the piece was successfully

delivered on 3/14/14. Again we sincerely

apologize to Mr. [redacted] for the delay and experience he has had with his furniture

purchase. We appreciate Mr. [redacted] business with us and as a token of our appreciation a gift card for $100 has

been mailed to the address on file.

If we may

be of further assistance, Mr. [redacted] may

contact us at 1-877-358-1252.

Kind regards,

Customer Relations

Review: Company called and advised me that my delivery was on it's way. so in order to make room I got rid of my couches and a few hours later the delivery showed. at least part of it did. my couches did not. so now my pregnant wife has no where to sit! no one wants to take blame for the mistake. they have rescheduled my delivery 4 times now and still no couches. A manager assured me that this saturday I will get the couches well I call the company to file a complaint and they said they dont see any sign of delivery until May 30th. So the manager in an effort to not have to deal with a dissatisfied customer lied and made something up to get me off his back. I have asked repeatedly for the regional managers name and contact info. they refuse to give it to me and refer me to a 1-800 number. I also advised tthat I will drive to where ever they have the couches in stock and i'll pick it up...they refuse to allow me to do that even though san antonio and houston both are showing that the product is in stock. I want someone to acknowledge that they dropped the ball and make a little more of an effort to get me the product I ordered. My first payment is coming due and I dont even know if i'll ever get the product. I want to speak with regional manager or higher. I had perfectly fine couches that would have lasted as long as it could have taken to get in. but Conn's called and said my delivery was on its way and would be there between 6 and 8pm so at 4pm I threw the couches out to make room. I am in utter shock on how they have been treating us...they dont care and the store manager is useless she has the sales people do the dirty work while she stays hidden.Desired Settlement: I want the product I ordered tomorrow, no more waiting. I do not want to pay a delivery fee, and would like a reduced price on the furniture. If you cant honor that then I expect a full refund including the washer and drier they can have that back because I do not want that company getting a cent of my money.

Business

Response:

Thank you for the opportunity to

respond to Mr. [redacted] complaint. Our records show on3/25/14, Mr. [redacted] purchased a Jackson

Halle furniture set and delivery totaling $1,710.34. Our records show Mr.

Fegan’s delivery was scheduled for 3/29/14 however; the furniture was on back

order and did not arrive as scheduled. We show on 4/8/14, Mr. [redacted] picked up

his furniture set and the delivery fee was removed from his invoice. We

contacted Mr. [redacted] on 4/18/14 to discuss his concern and offered him a $50

gift card for any inconvenience he experienced with delivery.

If we may be of further

assistance, Mr. [redacted] may contact Customer Service at 1-877-358-1252.

Kind regards,

Review: I have used Conn's for years, recently I started receiving collections calls, I was confused since I mail them a check every month. When I contacted their corporate office they tell me I missed a payment of $53.00 for may. I was confused...I went in on April of 2013 and gave them $960.00 to apply to my balance as a whole!! They informed me that they now did their financing through GE capital....I was also purchasing a new T.V., so what ever balance was left needed to be combined with the purchase of the television and I went on about my business for a year sending in payments. Now they tell me that what they did was keep my $960.00 and distribute it monthly over the last year to the purchase of my refrigerator. Is this not wrong? I specifically told them to apply that amount to my principal balance...they did not....they doled out the money into monthly payments so they could milk the interest and now they want two separate payments one for the T.V.and one for the refrigerator! To me that's like going to Sears buying a pair of Levis and after you send in your payment to Sears you get a bill from Levi also. They are blowing me off and passing me around from one person to the other blaming the local store I just want this issued resolved!!Desired Settlement: I would like for my $960.00 to been applied to the balance of my account back in 2013 as a whole or they can apply the interest they have stolen over the past year towards my current balance and I want my payments combined as they should have been a year ago and not to have to pay more monthly. This after all is their mess.

Business

Response:

Thank

you for the opportunity to respond to Mrs. [redacted] concerns regarding account

#[redacted].

According

to our records, Mrs. [redacted] signed a 36-month retail installment contract on

September 5,

2011. She made regular payments

each month on the account.

On

April 2, 2013

Mrs. [redacted] called our automated system and obtained a payoff quote of

$963.61. That same day, she remitted a

payment of $962.00. Mrs. [redacted] made

another purchase on April 2, 2013; however, this purchase was financed by G.E.

Capital. A Conn’s credit account and a

G.E. Capital credit account cannot be combined; as they are financed with two

different entities.

Mrs. [redacted] called the automated system

again on August 18,

2013 and received another payoff quote of $132.10 on

account #[redacted]. Therefore, Mrs. [redacted] was aware there was

still an outstanding balance on the account.

As

of May 22, 2014

the payoff balance on account #[redacted] is $328.54. Please note, payoff balances

update daily. If Mrs. [redacted] would

like to pay the account in full, she would need to call the day she plans to

remit the payment to obtain an up-to-date payoff quote.

Review: Conns refused to honor the warranty I purchased at additional cost for my samsung refrigerator.

Conns refuses to address an issue with my 5 month old Samsung refrigerator. They have repeatedly denied my request for service despite multiple escalations. Being told to repair the issue myself after paying to prevent just that occurrence.Desired Settlement: I would like the service I have paid for.

Business

Response:

Thank you for the opportunity to respond to Mr. [redacted] complaint. Our records show on 11/15/13,

Mr. [redacted] purchased a Samsung French door refrigerator with a 48-month Repair

Service Agreement Plan which was delivered and received in good condition on

11/16/13. On 2/18/14, Mr. [redacted] contacted us stating the door on the

refrigerator was too low and the drawers were catching on the unit. Mr. [redacted]

was educated that the reported issue was not a service repair issue but was cosmetic

which is not covered by the manufacturer’s warranty or the Repair Service

Agreement Plan that was purchased; therefore the service order was cancelled.

Mr. [redacted] was instructed to follow steps in the owner’s manual to make

appropriate adjustments for the door. Mrs. [redacted] contacted us again on 5/8/14

and 5/22/14 stating the door is not closing properly and there is a gap in

between the doors. Mr. [redacted] was reminded that cosmetic issues are not

covered and will need to make adjustments accordingly; both service orders were

cancelled. We contacted Mr. [redacted] on 6/6/14 to discuss his concerns and

determine if any adjustments has been made. During conversation, Mr. [redacted]

stated he did not attempt to make any adjustments because this issue should be

covered under the extended warranty that was purchased. At this time, we are

unable to honor Mr. [redacted] request for service due to the reported issue is

not a service repair issue that hinders the functionality of the unit. Mr.

[redacted] will need to make the necessary adjustments to the refrigerator.

If

we may be of further assistance, Mrs.

[redacted] may

contact Customer Service at 1-877-358-1252.

Kind regards,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

This is not a "cosmetic issue" it significantly impairs the functionality of the appliance. I have attempted to correct this issue myself and I am unable to do so.

Regards,

Business

Response:

After further review of Mr. [redacted] complaint,

Conn’s has agreed to set-up a service call to have a Conn’s technician go out

and assess the refrigerator. On 6/19/14, we contacted Mr. [redacted] to notify him

that a service technician will contact him to schedule the first available

service appointment. Mr. [redacted] was reminded that the reported issue must to

be service related and not a cosmetic issue in order for repairs to be complete

as listed under the Terms and Condition of the Repair Service Agreement Plan

that was purchased.

If

we may be of further assistance, Mr. [redacted] may

contact Customer Service at 1-877-358-1252.

Kind regards,

Review: On April 7, I purchased a Washer and Dryer from Conns Clearance Center for $800 each. Before making the purchase, I visually inspected the items to ensure there were no issues, and I also inquired about the return policy. Based on the associates recommendation, I also purchased the service warranty and set up delivery.The washer and dryer were delivered on April 14. The washer and dryer were wrapped in plastic when they arrived and I had them stored instead of installed because they were for a new home purchase. One week later on approximately April 21, I unwrapped them in my eagerness to see my new washer and dryer. That is when my dad noticed at a piece was broken in the back and the door of the washer was cracked. I called Conns to set up a repair. When the repair man arrived, he stated that parts needed to be arrived, so we waited. I called to follow up and each time I was told the product was on order, so I waited patiently.Then during the first week of June, I received a call that the washer couldnt be repaired and that I could get an exchange. I was instructed to go to the nearest Conns to handle the transaction. No additional information was given. When I arrived at the Conns at [redacted], I was told that Conns wouldnt do an even exchange, and that I would have to pay the difference. I declined this because I didnt think it was fair that I was delivered a broken product and I was now told I needed to pay extra for a newer model.On June 6, I called customer service and spoke to [redacted], and I asked for a refund. I asked for an even exchange or to purchase the newer model at cost, when Conns declined, after more than an hour on the phone, I asked for a refund for the washer, the service warranty and for them to come and pick up the washer. I also asked to speak with a customer service manager, and after waiting for 20 minutes for [redacted], I was told she was in a meeting, and would call me back. That never happened.In the meantime, since I really just want a working washer, I called to GE to inquire if it could be fixed. Since the washer was still under warranty, they sent service repair on June 18. The repairman stated that in addition to the piece broken in the back and the door being cracked, that there was a drum broken. He stated it wouldn't be worth fixing and that its obvious someone dropped it.I called Conns again on June 18 to follow up on the refund, and I was told, more information was needed, and thats why the refund hadn't happen. The customer service rep and the service center rep attempted to help me, but I again reiterated that if I had to buy a new washer, I wanted a refund from Conns so I could make my purchase from another company.To date, I have not received any kind of refund and the broken washer is still at my home. Whenever I call Conns, they give me the run around and no one seems to take the time to review the account t and help me. Their response is, let me transfer you to service repair.Desired Settlement: Im beyond frustrated with Conns and I simply want a refund on the washer and service warranty for an item that was delivered to me broken. This is in total of $950.

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted] complaint. Our records show on 4/05/14, Mrs. [redacted] purchased a GE washer and dryer with a 24-month Repair Service Agreement and delivery totaling $1,991.77. Our records show Mrs. [redacted] was scheduled for delivery and received her items on 4/07/14 in good order. Our records show Mrs. [redacted] contacted us on 4/14/14, regarding her washer; stating the unit hot and cold water connections are broken and the door is not latching properly. A service call was set-up; during the inspection the technician found multiple parts were needed to be ordered. After reviewing Mrs. [redacted]’ service history we found there was a delay getting all parts needed to complete the repair. Mrs. [redacted]’ information was reviewed for an exchange and approved on6/04/14, to reselect a new washer at the original amount paid which was $750.00. Mrs. [redacted] went into her local Conn’s store on 6/06/14 to re-select and chose a more expensive model and was informed she would be responsible to pay the difference. Mrs. [redacted] decided not to complete her exchange. We contacted Mrs. [redacted] on 6/26/14, to address her concerns; during the conversation Mrs. [redacted] explained her dissatisfaction and stated she wanted to return her washer and receive a full credit. Conn’s has agreed to honor Mrs. [redacted]’ request and issue a full credit for the washer and warranty charge. Mrs. [redacted] may contact her local Conn’s store to complete transaction.

If we may be of further assistance, Mrs. [redacted] may contact Customer Service at [redacted].

Kind regards,

Review: Received an email advertisement for a 65" Samsung + Samsung 3D Bluray for $399.00. Went to store to purchase and they tell me that was incorrect and they could not do anything and I would have to contact their Corporate Office. I called twice and Customer Service Reps telling me no Manager there Available. Then after a while a call back and lord and behold a Manager comes on and they refuse to honor this that they will send a corrective email and they have 24 hours to send that. They are not responsible for any errors sent out. Very dissatisfied!Desired Settlement: I feel this should be honored with the lack of Customer Service from the Store to the Corporate Office.

Business

Response:

Thank you for the opportunity to

respond to Mrs. [redacted] complaint. On

6/19/14, there was a newsletter email that was sent out for a 65" Samsung TV with Free Blu-Ray Player. The

price of the television was incorrect. A

retraction letter was emailed the same day informing our customers of the

incorrect pricing on the 65” Samsung television. As stated on the newsletters “Conn’s cannot

be help liable for any typographical or pictorial errors. Any such errors are subject to correction

with a retraction. We are unable to honor

the price of $399.99; however we are able to offer Mrs. [redacted] a $100 gift

card to use towards any purchase at Conn’s.

We sincerely apologize for any confusion or

inconvenience this may have caused. If we may be of further

assistance, Mrs. [redacted]’s may contact Customer Service at [redacted]

Kind regards,

Customer Relations

Review: Purchased dryer in October 2013 with 6 month cash option.I paid off the contract amount quoted to me prior to the 6 months.They are charging me extra

Problem Date: 07/03/2014

Purchase Date: 10/01/2013

Model Number: [redacted] Electric Dryer

Sales Rep: [redacted], Mar

Payment Amount 465.00

6 months same as cash.

paid off on 03/28/2014

6 month ended 04/01/2014

Conss is trying to charge me additional fews for insurance that I declined, due to the fact that I have Homeonwer insurance to cover the dryer. I have faxed this information to Conns and they continue to try and charge me 76.00 for a 12.90 insurance fee. I have been contacting conns since April multiple times, I have been given the run around about who can fix the issue. Now they will no longer speak with me about removing the insurance charges.Desired Settlement: I would like the removal of the insurance charges that I do not need, since I have coverage through my Homeowners insurance. Which they are aware of.

Business

Response:

Thank you for

the opportunity to respond to Mrs. [redacted] concerns regarding account

#[redacted] Mrs. [redacted] stated she was

not aware there was insurance coverage on her merchandise and she would like the

insurance removed and the account to be closed.

According to

our records, Mrs. [redacted] signed an 18-month retail installment contract on

October

1, 2013. That

contract also included a 6-month no interest financing promotion. . In addition to signing

the contract, Mrs. [redacted] also signed the General Information page agreeing to

the property insurance on the contract.

Due to this being a secured retail installment contract, the merchandise

must be insured with property insurance, either purchased through Conn's, or

provided by the customer under their own homeowner's or renter's policy, until

the contract is paid in full. In the

event the customer has an alternative insurance policy, they are able to send

that policy in to our insurance department to receive full credit as long as the

declaration page shows coverage from the date of purchase to the present

date.

Mrs. [redacted] called on

May 17,

2014 and was informed at that time that she would need to

fax in a copy of her homeowner’s insurance declaration page in order to cancel

the insurance. The insurance was

canceled and $45.56 was credited to Mrs. [redacted]’s account on June 27,

2014, once we received the proof of insurance. This credit includes the $38.61 for the

insurance and $6.95 for finance charges.

As of July 4,

2014 we have processed a goodwill cash-option reinstatement

and the account will close. Please allow

10-14 business days for the process to be completed and the account to be

closed.

Mrs. [redacted] will receive a

close out letter within 30 business days to retain for her records.

Review: On November 8, 2013 I made a purchase of a livingroom set (couch, loveseat and chair) along with a refrigerator totaling $3073.65 and paid $282 down. two weeks later I received the fridge and love seat and was told the couch and chair was on back order. I received calls weekly that my merchandise was being delivered and would sit at home waiting. Sometime around Christmas while I was at work a delivery attempt was made but I wasn't home to receive it. I went to the store and made personal contact with one of the managers that I was no longer interested in the purchase but would keep the loveseat since it was already in my possession. My account was seperated in to two accounts (I assume the creative contract was because the sales rep received his comission). I have not received assistance in combining the two accounts in to one affordable payment I instead receive 8-10 phone calls a day. My references also receive 8-10 calls a day . In February I submitted a voluntary repo and to this date I have not been contacted for pick up, I instead receive calls for payment. I have made payments on the refridgerater because I was told that in order to have the payments combined I needed to have one account current. This was not true. This is Harrassment and not customer service. I will never make a purchase from Conns again.Desired Settlement: I would like to report and have Conn's stop contacting the references I provided to them. This is a form of harassment.

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted] concerns

regarding account [redacted]. According to

our records, Mrs. [redacted] signed two 32-mo contracts on January 2, 2014. One

contract contained the refrigerator and one contracted contained a love seat.

Mrs. [redacted] contacted Conn’s on February 17, 2014 to

request we combine her two accounts. We

were unable to combine the accounts due to one account having a 12-mo

no-interest financing option.

However, as an exception and a goodwill gesture, we are willing to combine

the two invoices and reinstate Mrs. [redacted] 12-mo no-interest financing

option.

We

appreciate Mrs. [redacted] as a customer and sincerely apologize for any

inconvenience she has experienced in this matter.

Business

Response:

Thank

you for the opportunity to respond to Mrs. [redacted] concerns regarding account [redacted]. According to our records, Mrs. [redacted] signed two 32-mo contracts on January 2, 2014. One

contract contained the refrigerator and one contracted contained a love

seat.

Mrs. [redacted] contacted Conn’s

on February 17,

2014 to request we combine her two accounts. We were unable to combine

the accounts due to one account having a 12-mo no-interest financing

option.

However,

as an exception and

goodwill gesture, we are willing to return the love seat instead of listing it

as a repossession and reinstate Mrs. [redacted] 12-mo no-interest financing

option on her current account. As well

as reverse any credit marks Mrs. [redacted] may have received due to this

matter.

We

appreciate Mrs. [redacted] as

a customer and sincerely apologize for any inconvenience she has experienced in

this matter.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

I accept on the condition that Conn's sends a letter on business letter head confirming what has been submitted to Revdex.com: " as an exception and goodwill gesture, we are willing to return the love seat instead of listing it as a repossession and reinstate Mrs. [redacted] 12-mo no-interest financing option on her current account. As well as reverse any credit marks Mrs. [redacted] may have received due to this matter."

I would like to know what the balanced owed is on the love seat (if any) and would like that in writing as well. If the balance is $0 please indicate in the letter.

------Also, I am still receiving calls and hang ups from Conn's 3-4 times a day. I am current on my fridge so I don't understand why & what I am being harassed for.

Business

Response:

Thank you for the additional opportunity

to respond to Mrs. [redacted] concerns regarding account #[redacted]

The account has been closed and

all negative credit marks have been removed.

Mrs. [redacted] will receive a close-out letter within 30 days of the

account closing.

We value Mrs. [redacted] as a customer

and sincerely apologize for any inconvenience she has experienced due to this

matter.

Review: I AM FILING A COMPLAINT AGAINST CONN'S FOR BAD CUSTOMER SERVICE,AND FOR A REFRIGERATOR THAT HAS NEEDED TO BE REPAIR SEVERAL TIMES,IT WAS FIRST ON 5-30-14 DIDN'T GET RESOLVED UNTIL THE END OF JUNE.A PART WAS ORDERED FOR NOT COOLING AND IT WAS REPLACED WITH A WRONG PART,SO THEY ORDER FROM SAMSUNG WHICH TOOK OVER 1 WEEK FOR ORDER TO BE RECEIVE.THEN WHEN THEY DID REPLACED IT MY FRIDGE FROZE ALL MY FOOD.HAD TO SEND AGAIN A TECHNICIAN TO LOOK AT IT AND ORDER ANOTHER PART SO IT COULD WORK.I AM IN NEED OF A REPLACEMENT THAT IS WHY I PURCHASE A WARRANTY.WHEN I CALL TO OPEN A TICKET I GET HUNG UP ON OR BLIND TRANSFER TO DIFFERENT DEPARTMENTS JUST TO FILE A TICKET FOR SERVICE REPAIR.I AM REALLY NOT GETTING NOTHING RESOLVED PLEASE HELPDesired Settlement: I NEED A NEW REFRIGERATOR

Business

Response:

Thank you for the opportunity to respond to Mrs.

[redacted]’s complaint. Our records show on

4/26/12, Mrs. [redacted] purchased a Samsung refrigerator with a 48-month Repair

Service Agreement Plan. After further research, we found Mrs. [redacted] had

three completed service calls; the last call was placed on 8/22/14 stating the

refrigerator was not cooling. A service call was scheduled for 8/25/14; upon

inspection the technician was able to replace the dispenser cover assembly on

site and the unit tested ok. At this time we are unable to honor Mrs.

[redacted]’s request for an exchange due the repairs has been completed. If Mrs.

[redacted] continues to experience problems with her refrigerator she may

contact the Service Department at ###-###-#### to have technician re-evaluate

her service needs.

If

we may be of further assistance, Mrs.

[redacted] may

contact Customer Service at ###-###-####

Kind regards,

Review: I am very very very very VERY disappointed with Conn's Cash option (no interest for 12 months) and Conn's cheated me out with high interest after passing 11 MONTHS.

I have been a loyal customer for few years. I bought a refrigerator... paid it off before 12 months was up... then I bought a king bed with box springs... they refused to cover my broken box spring (I had warranty for it) cuz they said it was damaged by me? WHAT? How can I damage it? I said forget it. I have been paying it off double payment to avoid interest and I thought this month was the last month to pay off my bed payment... it turned out they said my contract ended last month. I was cheated out of it! I Started paying first month in [redacted]... they said I bought it in [redacted]... ok fine but the cash option with no interest started [redacted] when I made my first payment... they said the no interest expires [redacted]... why did I start paying in [redacted].. they said they count the date of the day I bought the bed for no interest. I think that is a joke! I will NEVER buy a product from Conn's again. I feel like they don't count [redacted] as the first month payment which they should have.

I am deaf. I was confused with the no interest contract. I swear I thought it was [redacted] to pay off the amount of money before the interest added. I have been a loyal customer for few years and have always been on time.

I have filed an appeal with Conn's and they denied it... I filed another appeal and is waiting for their response.Desired Settlement: I want to replace the box spring that I had requested to have switched.

I want the payoff to be reduced before it was increased. I know I had less than $[redacted] to pay it off before the interest was added.

Business

Response:

Thank you for

the opportunity to respond to [redacted]’ concerns regarding account #[redacted] stated he thought his cash-option

expired in [redacted] and not in [redacted].

He would like his cash-option reinstated.

According to

our records, [redacted] signed a 30-month retail installment contract on [redacted]. That contract included a

12-month no-interest financing promotion.

[redacted] also signed a Cash-option agreement which outlines the terms

of the no-interest promotion.

A letter was

also mailed to the address on file for [redacted] on [redacted] reminding him

that his Cash-option would expire on [redacted] 12, [redacted] if the balance on the

account was not paid in full.

We are unable

to reinstate the no-interest financing promotion because the invoice balance

was not paid in full before the expiration date.

The payoff

balance as of [redacted] is $[redacted].

Please note the payoff balance is updated daily. If [redacted] would like to pay the

outstanding balance in full, we ask that he call the day he plans to submit the

payment for an up-to-date payoff quote.

Review: I RECENTLY PURCHASED A ELECTRIC DRYER AND SOUND BAR FROM CONNS ON [redacted]. I FINANCED THE PURCHASE UNDER THE IMPRESSION IT WOULD BE 0% INTEREST RATE FOR 12 MONTHS BUT ONE I RECIEVED THE BILL IN THE MAIL IT BECAME 12% INTEREST RATE. I CALLED THE TO RESOLOVE THE ISSUE BUT HAVE YET TO GET THE OURIGINAL MANAGER OR SALES PERSON TO GET A RESOLOUTION. I WAS NOT ONLY MISS INFORMED I COULD OF WENT ELSEWHERE AND GOT 0% INSTEAD OF DEALING WITH CONNS AND THERE MISREPESENTATION OF FINANCING Desired Settlement: DesiredSettlementID: Other (requires explanation)

A 0% INTEREST RATE WHICH I WAS INITIALLY OFFERED

Business

Response:

Thank you for the opportunity to respond to [redacted]’s concerns regarding an account.

According to our records, [redacted] purchased several items creating invoice #[redacted]. The items on this invoice were financed through [redacted]. We have attached a copy of the invoice as well as an authorization page signed by [redacted] accepting the terms of the financing.

If [redacted] has any additional concerns regarding the account, she will need to contact [redacted] at [redacted].

Thank you,

Review: We bought couch from them 2 weeks ago and the seam is already coming undone called the store and was told very rudely by the GM [redacted] that cause we didn't buy the service warranty I would have to call the manufacture. After 3 days of calling the manufacture they said I had to go back to the store. I called the Conn's help desk and he was able to point me in the right direction.

The GM had no business being in his postion ZERO CS skills and we will never be back to Conn's!Desired Settlement: I want my brand new couch fixed!

Business

Response:

Thank you

for the opportunity to respond to [redacted]’s complaint. Our records show on

[redacted] purchased the [redacted] furniture set which consist

of four pieces (sofa, left/right recliner and console) with a 1-year limited

manufacturer’s warranty and received delivery on [redacted]. Our records show [redacted] is scheduled to have a serviceman assess her sofa on [redacted]. We

appreciate [redacted] for bringing this matter to our attention and we will

address this issue with all parties involved to ensure quality customer

service. We sincerely apologize for any inconvenience [redacted] experienced

during this process.

If

we may be of further assistance, [redacted] may contact us at [redacted].

Kind

regards,

Review: We brought a computer in for service and it was returned to us still broken we returned it when we realized it was still not working. I was told by the service manager he would pick it up the next day and call me with in 48 hours I never recived a phone call, and when I called about it again on Monday September 15th I was told I would recive notice to day September 17th about a exchange for a new computer again no call, and when I called as they instructed the department is not in and had left for the day.Desired Settlement: I would like them to live up to their guarantee and exchange the defective product with a new computer.

Business

Response:

Thank

you for the opportunity to respond to [redacted]’ complaint regarding a

purchase made under the name of [redacted]. Our records show on 11/22/13,

[redacted] purchased a [redacted] All-In-One computer from us with

a 37-month Repair Service Agreement. We show [redacted] elected to pick up

his computer from our [redacted], ** location; [redacted] signed acknowledging his

computer was received in good order.

We

received [redacted]’ complaint and found she had two completed service calls

regarding her computer.

· On 8/22/14, [redacted] contacted

us; stating the computer would turn off by itself and would not turn on.

Based on [redacted] problem description it was suggested he bring his computer

into service. On 8/24/14, service received

his computer; the technician inspected the computer and found the hard drive

needed to be replaced; the technician ordered the replacement hard drive on 8/30/14. The hard

drive became available on 9/02/14 and installed on that

same day; the technician tested the unit and tested ok.

· On 9/09/14, [redacted] contacted

us; stating the computer would not turn on. [redacted]’ computer was

received by service on 9/16/14. The

technician powered on the computer and no problems were found; the technician

was unable to duplicate the alleged issues [redacted] reported.

At

this time [redacted]’ computer does not qualify for an exchange. Based on

the last service call completed the computer powered on and was working

properly no defects were detected.

If

we may be of further assistance, [redacted] may contact us at [redacted].

Kind

regards,

Review: I purchased a washer back in June 2013, the first two months that I had this washer the water pump when out. Then after that happen in March of 2014 of this year the washer has been leaking and it's still leaking as of today 9/29/2014. This will be the 7th time that the technician will be going out. They said it takes 3 or 4 times for the to do anything with same problem and I have told it's been 6 times with the same issue. I have been patience with them. They also said the have to send out a technician to do a diagnostic to do any kind of exchanges. It's causing to damage my house and their not going to pay for it. All I'm asking to replace my washer with a new one.Desired Settlement: I would like for them to exchange my washer with a new one. I have paid warranty for it. So I will think they would already exchange my washer.

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted] complaint. Our records show on 6/15/13, Mrs. [redacted] purchased a Samsung

electric washer and dryer with a 48-month Repair Service Agreement Plan and

received delivery on 6/18/13 in good order.

We received Mrs. [redacted]’s complaint and found she contacted the

service department on five separate occasions dated from 8/27/13 to 9/26/14 for

service on her washer.

Review: On [redacted]/14 I called Conn's. I wanted to speak with a [redacted] about refinancing or lowering my payments. I have been a customer of Conn's since [redacted]2009. I have an excisting account with Conn's and my monthly payments are 390.61 until the accout is paid off. When I spoke to the first [redacted] I informed her that I would like to have my monthly payments to be lowered l. The first [redacted] stated to me that Conn's policy states that my account has to be 30 days delequent in order for me to qualify for a refinance. The [redacted] also stated that since I just made a payment on [redacted]14 my account was currenct and I did not meet the guidelines of their policy at this time for a refinance. I told the [redacted] that didn't make sense to me. I requested to speak with a [redacted]. When I spoke to the [redacted] I asked the [redacted] why an account has to be 30 days delequent in order to qualify for a refinance. The [redacted] informed me that my account was refinanced when I opened the existing account that I have now. I asked her how is that possible when the payments on the very first account I opened with Conn's were less than what I am paying now. I also stated to her that Conn's reports my payments to the [redacted] so why would I want to be 30 days delinquent on my account which would cause my account to be placed in "negative status" on my credit report. I informed the [redacted] that I wanted to file a compliant in regards to thier policy about refinancing an account. The [redacted] said [redacted] understood and placed me on hold for a while. After being on hold for more than 10 minutes I hung up. I called Conn's back and another [redacted] informed me that I would need to speak with someone in the collections department about the refinance. I was transfered to the collections department and I spoke with another [redacted]. I asked her if an account has to be 30 days delinquent in order to qualify for a refinance on the account to lower the payments. The [redacted] stated to me that information was not correct. The [redacted] also stated to me that I do qualify for a refinance and in order to get the payments lowered on the account I would need to first pay 110.00 to get it started. I asked her why I need to pay 110.00 and [redacted] stated to me that since I don't have homeowner's insurance on the account that is the reason why I have to pay 110.00. I told the [redacted] that did not make any sense to me. [redacted] stated to me that if I am not able to pay the 110.00 that I would need to pay 760.00 before I be approved for the refinance. I asked the [redacted] what her first and last name is. [redacted] only provided me her first name. [redacted] stated her first name is [redacted]. I am very angry because I feel I have been a loyal customer to Conn's and I also feel that I have been provided incorrect and false information in regards to a refinance to lower my payments. The information that was provided to me about the refinance realistically does not make sense to me at all.Desired Settlement: I want my payments to be lowered. I feel that Conn's can make an exception on my behalf because I have been a loyal customer. I could have done business with another rental/applicance company in [redacted] but I choice to do business with Conn's instead.

Business

Response:

Thank you for

the opportunity to respond to [redacted] concerns regarding account

#[redacted] stated [redacted] would

like to have her account refinanced so [redacted] can lower her monthly payment.

Unfortunately

[redacted]’s account does not qualify for any of our refinancing options at this

time.

The next

payment in the amount of $390.61 is due on [redacted] 9, 2014.

As of [redacted]

8, 2014 the payoff balance on the account is $2214.68. Please note, the payoff balance updates

daily. If [redacted] would like to pay the

account balance in full, we ask that [redacted] call the day [redacted] plans to submit the

payment for an up-to-date payoff quote.

We value [redacted] as a customer and appreciate her bringing this matter to our attention.Thank you,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Conn's did not specify the reason why I did not qualify for a refinance even though I was told by their [redacted] that I do qualify. As of now what I'm going to do is pay off the entire remaing balance on the account in [redacted] 2015 to close it out. I will not do business with Conn's ever again. This issue will not be resolved because I'm getting different respondes from different people within the Conn's. company. This issue will be an "unresolved issue" between me and Conn's. I have stated my issue and have nothing else to say.

Review: Purchased a table and 6 chairs on */30/14. I currently only have a table and * chairs. They have repeatedly delivered the same broken chairs over and over. I have several pictures of the same chairs they keep bringing. I refused the chairs on ten separate deliveries! I have waited at home for three hour window delivery time. I have called the store and spoke with [redacted] and [redacted] several times to resolve this. I have dates recorded of deliveries and how I have tried to get my merchandise. My [redacted] requested a [redacted] number and are not given and info. I went to the store on [redacted] 1,2014 as requested by [redacted] and [redacted] at the store. They said they will take apart chairs and make one that is not damaged. Once at the store we met [redacted] and the chairs do not come apart. We requested the two chairs we paid for months ago and the refund that we had been promised of delivery fee and two chairs. **-10-14 heard nothingDesired Settlement: I want two undamaged chairs I paid for, a refund on the delivery fee and two chairs that I was promised. I have sat at home for over 30 hours waiting for deliveries. I have taken a Sat and drove to the store as I was instructed to be told that I will again not have my chairs. That was a waste of my time and gas

Business

Response:

Thank you for the opportunity to respond to [redacted] complaint.

Our records show on */30/14, [redacted] purchased a [redacted] dining set which consist of seven pieces (table and six chairs) with a 1-year

limited manufacturer’s warranty and was scheduled to receive delivery on */1/14.

We received [redacted] complaint and found on */1/14; she received

the table and four chair however; two of the chairs were damaged during

delivery. Conn’s delivery team attempted to re-delivery two new chairs to [redacted] however; the chairs were damaged upon delivery. Our records show we no

longer have the chairs [redacted] originally purchased in her area for

immediate delivery therefore; we have placed an order for two new chairs to be

delivered. Once we received the chairs [redacted] will be contacted to

schedule delivery.

Conn’s has agreed to honor [redacted] request to concession

$400.00 and refund her delivery charge due to the delay. Please allow 7-10

business days to receive. We sincerely apologize for any inconvenience [redacted] experienced as a result of delivery.

If we may be of further assistance, [redacted] may contact us at

###-###-####.

Sincerely,