B And B Movers

Review: I have used Conn's for years, recently I started receiving collections calls, I was confused since I mail them a check every month. When I contacted their corporate office they tell me I missed a payment of $53.00 for may. I was confused...I went in on April of 2013 and gave them $960.00 to apply to my balance as a whole!! They informed me that they now did their financing through GE capital....I was also purchasing a new T.V., so what ever balance was left needed to be combined with the purchase of the television and I went on about my business for a year sending in payments. Now they tell me that what they did was keep my $960.00 and distribute it monthly over the last year to the purchase of my refrigerator. Is this not wrong? I specifically told them to apply that amount to my principal balance...they did not....they doled out the money into monthly payments so they could milk the interest and now they want two separate payments one for the T.V.and one for the refrigerator! To me that's like going to Sears buying a pair of Levis and after you send in your payment to Sears you get a bill from Levi also. They are blowing me off and passing me around from one person to the other blaming the local store I just want this issued resolved!!Desired Settlement: I would like for my $960.00 to been applied to the balance of my account back in 2013 as a whole or they can apply the interest they have stolen over the past year towards my current balance and I want my payments combined as they should have been a year ago and not to have to pay more monthly. This after all is their mess.

Business

Response:

Thank

you for the opportunity to respond to Mrs. [redacted] concerns regarding account

#[redacted].

According

to our records, Mrs. [redacted] signed a 36-month retail installment contract on

September 5,

2011. She made regular payments

each month on the account.

On

April 2, 2013

Mrs. [redacted] called our automated system and obtained a payoff quote of

$963.61. That same day, she remitted a

payment of $962.00. Mrs. [redacted] made

another purchase on April 2, 2013; however, this purchase was financed by G.E.

Capital. A Conn’s credit account and a

G.E. Capital credit account cannot be combined; as they are financed with two

different entities.

Mrs. [redacted] called the automated system

again on August 18,

2013 and received another payoff quote of $132.10 on

account #[redacted]. Therefore, Mrs. [redacted] was aware there was

still an outstanding balance on the account.

As

of May 22, 2014

the payoff balance on account #[redacted] is $328.54. Please note, payoff balances

update daily. If Mrs. [redacted] would

like to pay the account in full, she would need to call the day she plans to

remit the payment to obtain an up-to-date payoff quote.

Review: I purchased a bed from conns And it was assembled wrong by the company and thats why it broke and they will not warranty my bes rail thats al I wanted but there customer services are terrible and nobody whants to help me with my issueDesired Settlement: Replace my bed rail .

Business

Response:

Review: I went into the store location 140 and my salesperson, [redacted], informed me that the tv I was purchasing was a smart tv that came with a magic remote. I was excited about the sale and when the tv was delivered, I had received a regular tv with a regular remote, not as I was informed. I called the store location and spoke w/ mngr [redacted] whom informed me that the actual tv was not a smart tv, but the demo showed that it was a smart tv. I was upset and felt that the tv had been false advertised. I wanted to return the tv but was later informed by the manager, [redacted], that without the box I could not return nor exchange the tv. I informed the mngr that the delivery team took the box and I also contacted the delivery manager who also informed me that the delivery team always takes the box with them. I'm very upset and wants to know what he can do as far as exchanging the tv without the box since the delivery dept took it. I do not feel that I should have to pay the $129 exchange fee since I have been in the run arounds with the store. I filled out a complaint with Customer Service but they have told me that it was my fault and that if I want to return it I would have to pay the fee. Their emails also state that an LG rep was there in store and I switched the sales info on the tv. They have yet to mention if they spoke with my sales rep.Desired Settlement: At this point I will keep the tv but I request to have the 80 dollar delivery fee credited to my account since I would have taken the 55" smart tv that was in stock if I knew that the 60" I purchased was not a smart tv. I would also like a credit of 50 dollars for the roku I purchased to turn my tv into a smart tv.

Business

Response:

Thank you for the opportunity to respond to Ms. Ortiz’s

complaint. Our records show on 6/28/14,

Mr. [redacted] purchased 60” LG LED television with a 1-year limited manufacturer’s warranty.

After receiving delivery on 6/29/14, Mr. [redacted] contacted us stating he was

informed by the sales representative that the television he purchased was a

smart TV however; he received a regular 60” LED television. After further

review and research, we confirmed the television Mr. [redacted] selected had an

incorrect demo installed displaying the television as a smart TV however, it

was not. We have contacted Mr. [redacted] to discuss his concern; Conn’s has agreed

to honor Mr. Ortiz’s request to refund the delivery charge of $79.99 and issue

a credit of $50 to his account for the Roku device he purchased. We sincerely

apologize for any inconvenience Mr. [redacted] experienced during this process.

If we may

be of further assistance, Mr. [redacted] may contact Customer Service at [redacted]

Kind regards,

Customer Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.

Review: Our 60" samsung t.v. turned off and wouldnt turn back on so we called conns and they set a date for a tech to come and check t.v. The initial appt that was set was no fullfilled by tech ( he never showed). Another date was set and he came out and we were told he would have to order part but would get it within the week and in time for superbowl game. Well, he never called and upon several calls to customer service, tech has failed to return to fix our t.v. we were told the part has been ordered but we are still with no functional t.v. and our warranty ends in april. We purchased and paid off our t.v. and warranty and conns is still unable to handle the situation after a month now.Desired Settlement: Would like the t.v. to be repaired or replaced before the warranty is terminated. The warranty was purchased for such reasons and should be satisfied.

Business

Response:

Thank you for the opportunity to respond to [redacted] complaint. Our records show on

4/**/10, [redacted] purchased a Samsung 55” TV with us and 48 month repair

service agreement. [redacted] contacted

us on 1/**/14, stating his TV turned off and will not power back on. A service call was set-up and upon inspection

the technician found the AC power supply needed to be replaced. The part was ordered and installed on

1/**/14. Once the television had power

the technician found the pcb main assembly needed to be replaced. There was a delay obtaining the part which

were received and installed on 2/**/14.

We sincerely apologize to [redacted] for the delay and the experience he has

had regarding his television.

If we may be of further assistance, [redacted] may

contact us at [redacted]

Sincerely,

Customer Relations Officer

Review: In [redacted], I purchased a sectional from the Conn's location in Denton on [redacted]. I was very pleased with this sectional the entire time, up until late last year. The material used to upholster the sections started flaking and falling apart. The material is peeling off from the seats and back cushions, anywhere your body normally touches. This continued to worsen, and is currently so bad that I have blankets covering the sections that I sit on the most because it is such an eyesore and the pieces get all over clothing and especially the floor, necessitating that it be swept after every "use" . I live alone and am average weight and have never used any sort of cleaner on the material so there is absolutely no reason that they should be falling apart due to my own normal sitting and laying. Even as bad as it was, I had just accepted the situation that I had just bought a poorly-made piece of furniture. It wasn't until a few months ago that I was in the location on [redacted] and [redacted] making a payment when a gentleman asked if I would like to look at some furniture. I explained that no thank you, the last piece of furniture I purchased is falling apart. He asked if I had bought the extended warranty, to which I said I don't remember. We looked it up, and sure enough, I had purchased a warranty until [redacted]. He said no worries, call this number and we'll get you a new set sent out to you, or if not, they will give you a credit to pick out something new. I called the number, set an appointment to have someone come look at the furniture. He came out on [redacted] and took pictures and explained that it was "clearly non-repairable" and they would be contacting me to bring new furniture if there was any in the warehouse. I waited for over a week and finally got a call that they had processed my claim and "there was nothing they could do, it's just normal wear and tear". I said I won't settle for that, as 3 people have now told me that it would be replaced. The woman said she would send -CONTINUED BELOW-Desired Settlement: CONTINUED- it to her supervisor and see what she can do. I never heard back, so I called this morning. The decision was apparently finalized without discussing with me, and all I could get from the claims department and the "resolution department" was there's "nothing they can do, sorry, it's normal wear and tear", when in reality the entire sectional is literally falling apart.As a settlement, I am requesting either an even replacement as that is what I was promised 3 times, or a refund.

Business

Response:

Review: I financed a couch through conns. I purchased the additional warranty in case of damage. Within 6 months the couch broke and was deemed not fixable. I was approved for an exchange on the furniture. I was required to return the furniture to conns warehouse and pick up the new couch. I returned the broken couch and refused the exchange because we no longer wanted furniture from conns due to faulty cheap quality. I went into the [redacted] store where I had bought the couch to close out my account. The sales rep contacted the warehouse to confirm the furniture was returned then proceeded to close out and zero out my account and balances. I got my invoice copy and was sent on my way. Everyday since then I've received call after call after call from conns billing about money owed on the couch. I went back to the store in [redacted] and their computers show I have a 40$ unpaid balance and property insurance to pay. According to my invoice and the sales rep before all of my account was cancelled. We then called the corporate to remove the property insurance because I no longer own said property. That service agent could not change or remove my account so it was escalated to their service department. I faxed my invoice and a written request to cancel my account and remove the property insurance and was told it would take 72hrs to complete because not only were we dealing with those issues but corporate also found a credit on my account and their account records did not match the store records where I purchased my couch. I have continued to receive phone calls from collectors to the point of harassment. 72 hrs has passed and the help desk has refused my requests and conns is still charging me monthly and I don't know where they are coming from or why. My account information still does not match and I'm still being charged for furniture I do not own and have an invoice stating I owe nothing on.Desired Settlement: I want my conns account closed. I want the property insurance and charges dropped. I want nothing more to do with conns and their "con" ways of doing things. I want both accounts at the store and corporate matched and closed and I want collectors to stop calling harassing me.

Business

Response:

Thank you for the

opportunity to respond to [redacted]’s complaint. Our records show on

[redacted], [redacted] purchased a [redacted] sofa with a

48-month FurnitureGard Plan. [redacted] elected to pickup her sofa from our

Conn’s warehouse located in [redacted], TX.

After further research

regarding [redacted]’s complaint we found on [redacted], she was approved for an

exchange on her sofa and received an in-store credit of $549.99 (the original

amount paid) to re-select another furniture piece. Our records show [redacted].

[redacted] returned the damage sofa to the warehouse; a new invoice ([redacted]) was

created on [redacted] for a new [redacted] sofa and a 48-month FurnitureGard

Plan. [redacted] later returned to her local Conn’s and requested to receive

a refund in lieu of the exchange. On [redacted], **. [redacted]’s invoice was

completely cancelled however; the request to apply the credit of $549.99 in

lieu of the exchange was not initially processed. As of [redacted], we have

submitted a request to apply the approved credit of $549.99 to close [redacted].

[redacted]’s account; please allow 7-10 business days for the credit to apply to

her account.

[redacted] has been

contacted and is aware of the approval. Regarding

the property insurance cancellation, [redacted] acknowledges she does not

have homeowners or renters insurance therefore we were unable to honor her request

to cancel the coverage. We can, however,

cancel the other optional insurance coverage that was elected once we receive

[redacted]’s written request. We

sincerely apologize for any inconvenience [redacted] experienced during this

process.

If we may be of further

assistance, [redacted] may contact Customer Service at [redacted].

Kind regards,

Review: on [redacted] I purchased a bedroom group from Conn's with which came a "free" 46: LED TV. The TV blew the same day and I tried contacting my salesperson [redacted] to no avail. He promised to replace it, then he wanted to send a technician out to re repair it. I told him it made no since to repair a supposedly new set when all he had to do was replace it. I have not heard from him, store manager, district manager or anyone since last Wednesday, Now I want it all picked upDesired Settlement: I want all the furniture alone with the TV to be picked up. I no longer want to do business with this company at all.

Business

Response:

Review: I purchased I washer and dryer from conns about 6 months ago and I have a 1 year warranty. Both products have been giving me problem since I brought them and I constantly called about this issue to the service department they have sent out 4 different technicians to fix the issue and no one knows what's going on and they keep saying that there is no problem but it is detected products . Two people that came out says there is a issue and the others don't have a clue what's going on. I was told by the corporate office that after three time I could get another washer and dryer but that's not the case in the end all I want is a new washer and dryer....Desired Settlement: A new washer and dryer of my chose

Business

Response:

Thank you for the opportunity to

respond to Mr. [redacted]’ complaint. Our records show on 5/16/14, Mr. [redacted] purchased a ** high efficiency

washer and dryer. Mr. [redacted] declined to purchase additional (RSA)

coverage on his washer and dryer. Mr. [redacted] elected to have his

appliances delivered; we show Mr. [redacted] signed acknowledging his washer and

dryer was delivered and received on 5/17/14 in

good order.

We show Mr. [redacted] contacted our

service department however we have been unsuccessful in our attempts to contact

him to install the parts that were needed to complete the repairs. At this time

Mr. [redacted]’ washer and dryer does not meet the qualifications for an exchange

under the Terms and Conditions of the manufacturer’s warranty. Therefore,

we are unable to honor Mr. [redacted]’ request to return/exchange his washer and

dryer. Based on the technician’s report the repairs have been completed

and both washer and dryer are working up to the manufacturer specifications.

Service History is as follows:

Review: Company called and advised me that my delivery was on it's way. so in order to make room I got rid of my couches and a few hours later the delivery showed. at least part of it did. my couches did not. so now my pregnant wife has no where to sit! no one wants to take blame for the mistake. they have rescheduled my delivery 4 times now and still no couches. A manager assured me that this saturday I will get the couches well I call the company to file a complaint and they said they dont see any sign of delivery until May 30th. So the manager in an effort to not have to deal with a dissatisfied customer lied and made something up to get me off his back. I have asked repeatedly for the regional managers name and contact info. they refuse to give it to me and refer me to a 1-800 number. I also advised tthat I will drive to where ever they have the couches in stock and i'll pick it up...they refuse to allow me to do that even though san antonio and houston both are showing that the product is in stock. I want someone to acknowledge that they dropped the ball and make a little more of an effort to get me the product I ordered. My first payment is coming due and I dont even know if i'll ever get the product. I want to speak with regional manager or higher. I had perfectly fine couches that would have lasted as long as it could have taken to get in. but Conn's called and said my delivery was on its way and would be there between 6 and 8pm so at 4pm I threw the couches out to make room. I am in utter shock on how they have been treating us...they dont care and the store manager is useless she has the sales people do the dirty work while she stays hidden.Desired Settlement: I want the product I ordered tomorrow, no more waiting. I do not want to pay a delivery fee, and would like a reduced price on the furniture. If you cant honor that then I expect a full refund including the washer and drier they can have that back because I do not want that company getting a cent of my money.

Business

Response:

Thank you for the opportunity to

respond to Mr. [redacted] complaint. Our records show on3/25/14, Mr. [redacted] purchased a Jackson

Halle furniture set and delivery totaling $1,710.34. Our records show Mr.

Fegan’s delivery was scheduled for 3/29/14 however; the furniture was on back

order and did not arrive as scheduled. We show on 4/8/14, Mr. [redacted] picked up

his furniture set and the delivery fee was removed from his invoice. We

contacted Mr. [redacted] on 4/18/14 to discuss his concern and offered him a $50

gift card for any inconvenience he experienced with delivery.

If we may be of further

assistance, Mr. [redacted] may contact Customer Service at 1-877-358-1252.

Kind regards,

Review: I purchased a washer back in June 2013, the first two months that I had this washer the water pump when out. Then after that happen in March of 2014 of this year the washer has been leaking and it's still leaking as of today 9/29/2014. This will be the 7th time that the technician will be going out. They said it takes 3 or 4 times for the to do anything with same problem and I have told it's been 6 times with the same issue. I have been patience with them. They also said the have to send out a technician to do a diagnostic to do any kind of exchanges. It's causing to damage my house and their not going to pay for it. All I'm asking to replace my washer with a new one.Desired Settlement: I would like for them to exchange my washer with a new one. I have paid warranty for it. So I will think they would already exchange my washer.

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted] complaint. Our records show on 6/15/13, Mrs. [redacted] purchased a Samsung

electric washer and dryer with a 48-month Repair Service Agreement Plan and

received delivery on 6/18/13 in good order.

We received Mrs. [redacted]’s complaint and found she contacted the

service department on five separate occasions dated from 8/27/13 to 9/26/14 for

service on her washer.

Review: On November 8, 2013 I made a purchase of a livingroom set (couch, loveseat and chair) along with a refrigerator totaling $3073.65 and paid $282 down. two weeks later I received the fridge and love seat and was told the couch and chair was on back order. I received calls weekly that my merchandise was being delivered and would sit at home waiting. Sometime around Christmas while I was at work a delivery attempt was made but I wasn't home to receive it. I went to the store and made personal contact with one of the managers that I was no longer interested in the purchase but would keep the loveseat since it was already in my possession. My account was seperated in to two accounts (I assume the creative contract was because the sales rep received his comission). I have not received assistance in combining the two accounts in to one affordable payment I instead receive 8-10 phone calls a day. My references also receive 8-10 calls a day . In February I submitted a voluntary repo and to this date I have not been contacted for pick up, I instead receive calls for payment. I have made payments on the refridgerater because I was told that in order to have the payments combined I needed to have one account current. This was not true. This is Harrassment and not customer service. I will never make a purchase from Conns again.Desired Settlement: I would like to report and have Conn's stop contacting the references I provided to them. This is a form of harassment.

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted] concerns

regarding account [redacted]. According to

our records, Mrs. [redacted] signed two 32-mo contracts on January 2, 2014. One

contract contained the refrigerator and one contracted contained a love seat.

Mrs. [redacted] contacted Conn’s on February 17, 2014 to

request we combine her two accounts. We

were unable to combine the accounts due to one account having a 12-mo

no-interest financing option.

However, as an exception and a goodwill gesture, we are willing to combine

the two invoices and reinstate Mrs. [redacted] 12-mo no-interest financing

option.

We

appreciate Mrs. [redacted] as a customer and sincerely apologize for any

inconvenience she has experienced in this matter.

Business

Response:

Thank

you for the opportunity to respond to Mrs. [redacted] concerns regarding account [redacted]. According to our records, Mrs. [redacted] signed two 32-mo contracts on January 2, 2014. One

contract contained the refrigerator and one contracted contained a love

seat.

Mrs. [redacted] contacted Conn’s

on February 17,

2014 to request we combine her two accounts. We were unable to combine

the accounts due to one account having a 12-mo no-interest financing

option.

However,

as an exception and

goodwill gesture, we are willing to return the love seat instead of listing it

as a repossession and reinstate Mrs. [redacted] 12-mo no-interest financing

option on her current account. As well

as reverse any credit marks Mrs. [redacted] may have received due to this

matter.

We

appreciate Mrs. [redacted] as

a customer and sincerely apologize for any inconvenience she has experienced in

this matter.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

I accept on the condition that Conn's sends a letter on business letter head confirming what has been submitted to Revdex.com: " as an exception and goodwill gesture, we are willing to return the love seat instead of listing it as a repossession and reinstate Mrs. [redacted] 12-mo no-interest financing option on her current account. As well as reverse any credit marks Mrs. [redacted] may have received due to this matter."

I would like to know what the balanced owed is on the love seat (if any) and would like that in writing as well. If the balance is $0 please indicate in the letter.

------Also, I am still receiving calls and hang ups from Conn's 3-4 times a day. I am current on my fridge so I don't understand why & what I am being harassed for.

Business

Response:

Thank you for the additional opportunity

to respond to Mrs. [redacted] concerns regarding account #[redacted]

The account has been closed and

all negative credit marks have been removed.

Mrs. [redacted] will receive a close-out letter within 30 days of the

account closing.

We value Mrs. [redacted] as a customer

and sincerely apologize for any inconvenience she has experienced due to this

matter.

Review: In August 2012, I allowed my son to purchase a refrigerator on my Conns account. The terms were 6 months, no interest. The account was pain off in January 2013. On March 8, 2014, Conns collection dept. called and said that my account was past due. I explained that I did not have an active account with them that it was paid off. These people called me 3 and 4 times a day! I spoke to a supervisor and was told that they reviewed my complaint and that the balance of 16.32 was for insurance.1st. I did not get insurance.2nd. Conns gave my son the payoff quote in January 2013.3rd. Why did they wait over a year to notify me that there was a balance on the account?4th. Conns (being the ripoff that they are) considered it not being paid off within the 6 mos. and added 24% interest to the purchase price of 595.00. and claim that I now owe them a total of 196.50!!!!!I was told if I did not provide them with proof of Homeowners Insurance from the purchase date,or pay the balance they would report me to the Credit Bureau.Desired Settlement: I don't want this on my credit. I don't feel that I should have to pay for their error.

Business

Response:

Review: I am writing you to express my displeasure with Conn's regarding my furniture that I just recently purchased 3 months ago. I purchased a sofa/recliner set in October. The motor on the recliner blew out with flames and smoke coming from the recliner which almost had my wife's robe on fire. I called Conn's service center 2 weeks ago to get a service technician to come out and fix the problem but Conn's service center said that they do not deal with furniture and that they are contracted with an outside agency which is US Air. Now keep in mind, this was part of my so called furnituregard plan. This was not elaborated or stated to me in the contract that I have. Conn's service enter had to place a work order which takes 24 to 72 hours to show in US Air system. Over a week has passed, I did not hear from anybody so I called back to Conn's service center and the representative said that they sent off the work order and gave me US Air phone number but I called US Air and they said they have not received the work order. I called back to Conn's service center and the most that can be done is to resend the ticket. 2 days later, I called US Air and they received the work order and told me that a service technician will not be able to come out till February 28 2014. I do not believe that is not right and that is not how you treat your customers who pay for a warranty to have them wait 1 month to be serviced. Both Conn's and US Air representatives say that they not have control and it is out of their hands and I find that unacceptable. All I want is the situation to be expedited with either an exchange of my sofa/recliner set or my recliner fixed because I have been waiting 2 weeks now for a resolutionDesired Settlement: I am to the point that I want my product exchanged or would want my refund sooner than what I was told waiting until 2/28/14.

Business

Response:

Thank you for the opportunity to respond to Mr. [redacted] complaint. Our records show

10/28/13, Mr. [redacted] purchased a Man Wah reclining sectional with us. Mr. [redacted] contacted us on 1/16/14 and stated

the recliner would not recline. A

service call was set-up however it was cancelled in error. We spoke with Mr. [redacted] again on 1/23/14 and

confirmed his service call was scheduled for 2/28/14. Mr. [redacted] was contacted on 1/27/14 and

offered a sooner date of 1/29/14 which they accepted. Upon inspection the technician found the AC

Adapter plug wire had been pinched. Mr.

[redacted] was contacted on 2/3/14 and an exchange was submitted and approved. We would like to apologize to Mr. [redacted] for

the experience he had with scheduling the service call on his recliner

purchased with us.

If we may

be of further assistance, Mr. [redacted] may

contact us at 1-877-358-1252.

Kind regards,

Customer Relations

Consumer

Response:

As of 3/11/14, I have not heard a response from Conn's. I am writing you to express my displeasure with Conn's regarding my furniture that I just recently purchased 3 months ago. I purchased a sofa\/recliner set in October. The motor on the recliner blew out with flames and smoke coming from the recliner which almost had my wife's robe on fire. I called Conn's service center 2 weeks ago to get a service technician to come out and fix the problem but Conn's service center said that they do not deal with furniture and that they are contracted with an outside agency which is US Air. Now keep in mind, this was part of my so called furnituregard plan. This was not elaborated or stated to me in the contract that I have. Conn's service enter had to place a work order which takes 24 to 72 hours to show in US Air system. Over a week has passed, I did not hear from anybody so I called back to Conn's service center and the representative said that they sent off the work order and gave me US Air phone number but I called US Air and they said they have not received the work order. I called back to Conn's service center and the most that can be done is to resend the ticket. 2 days later, I called US Air and they received the work order and told me that a service technician will not be able to come out till February 28 2014. I do not believe that is not right and that is not how you treat your customers who pay for a warranty to have them wait 1 month to be serviced. Both Conn's and US Air representatives say that they not have control and it is out of their hands and I find that unacceptable. All I want is the situation to be expedited with either an exchange of my sofa\/recliner set or my recliner fixed because I have been waiting 2 weeks now for a resolution.\r\n\r\n \r\n\r\n \r\n\r\n \r\n\r\n \r\n\r\nThis has gone on for far too long. I managed to have a Conns representative call me to finally get a service technician to look at the sofa set. The service technician said that I will need the right sectional piece for the sofa to be replaced. On 2\/4\/14, I had a customer service representative from Conns call me and told me to go to the store where I brought the sofa and she would leave notes in the computer for to sofa sectional to get exchanged. On 2\/4\/14, I spoke to the manager on duty [redacted] and he told me that the sofa sectional was out and somebody would call me in a week to deliver the sectional piece to me for an exchange. As of 2\/12\/14, I still did not hear from anybody so I took it upon myself to go to the Conns store and asked again for [redacted] the manager. He told me that the reason nobody called me is that the right section sofa set is on backorder till the end of March. Of course, I was furious because nobody never told me. I asked if I could get the whole sofa set exchanged for something else since I have been having problems with this situation for months now. [redacted] told me that I have to call Conns Customer Service. I called Conns Customer Service and explained the situation to Bob as far as trying to get the sofa set exchanged for another sofa set and he told me that he had no authority so he transferred me to Conns service center. I spoke to [redacted] at Conns Service Center and she told me that since the sectional was on order that I would have to wait till the end of March to get the sectional exchanged which I feel is unacceptible and [redacted] transferred me back to Conns Customer Service. [redacted] transferred me back to Conns Customer Service and I spoke to Jaime and she told me the same thing that [redacted] told me regarding to wait on the sofa sectional and that there is nothing I can do about it. I am really frustrated and all I want now is either a whole new sofa set in exchange for the current sofa set or my money back because this is ridiculous how long I had to wait just to get a sectional part of a sofa replaced and I paid a lot of money for this to be getting this type of service and treatment

Business

Response:

Our records show Mr. [redacted] right side recliner

was approved to be exchanged on 2/3/14 as previously stated. After researching his complaint I found the

replacement was not available in his area and had to be ordered. Our records show the piece was successfully

delivered on 3/14/14. Again we sincerely

apologize to Mr. [redacted] for the delay and experience he has had with his furniture

purchase. We appreciate Mr. [redacted] business with us and as a token of our appreciation a gift card for $100 has

been mailed to the address on file.

If we may

be of further assistance, Mr. [redacted] may

contact us at 1-877-358-1252.

Kind regards,

Customer Relations

Review: Filed warranty claim on 12/**/13. Was told due to me livong in cleburne Tx it would ne 2-3 weeks before they could come look at my damaged TV. On 12/**/2013 I drove 1 hour to the Dallas Tx service center sp I could have my TV looked at and exchanged per my warranty and extended accidental warranty I purchased with the tv. I was told by [redacted] in service I would have an answer by 12/**/13 on exchange. Well it never happened. Called service center on 01[redacted]/2014 and spome to [redacted] in service and she submitted the exchange and said she would call me by end of day to let me know ofthe exchamge. On 01/**/2014 I called [redacted] again and was told I would be called by the ebd of the day with exchange. Never happened again. On 01/[redacted]2014 I called [redacted] again and was told ywt again she was waotong for exchange number and would call me by end of day. At thia point I amvery upset because I keep getting told stories that arent true and it seems they are being deceptove.Desired Settlement: I want my exchanged tv asi wastold in the first place. Im tired of being lied to. If I had known warranty problems were this bad I would of never bought it from them. They were sued and fined in texas in the past for these same issues.

Business

Response:

Review: Please find my complaint as a customer that dissatisfied.I paid On my way! an account on time and paid it off as agreed. As soon as I paid the account off .The account disappeared from my credit file....The account drop my score over 40 points. This has caused my score harm My account number was [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

The account appear or be placed back on my file. According to the law my account suppose to e reported fairly.This company specialize in advertising building your credit.Yet they fail to report the account.I like to know the reason why this happened.

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted] concerns regarding account [redacted]. According to our records, Mrs. [redacted] opened

her account on January

3, 2013 and has been closed as of December 16, 2013 with

zero delinquencies.

In the event Mrs. [redacted] credit report is not displaying

this account correctly, she can fax a copy of her credit report to [redacted] and we will review it

further.

Review: charged property insurance for goods after we sent them 2x a copy of my homeowners insurance. they were suppose to take off the property insurance they charged but have not as of yet.. bought goods in 02/14 with 6mo interest free and paid off in full 03/14. conns now claims I owe them $6. for property insurance.. never heard of a company charging property insurance especially when I have h/o insurance... rest assured I will NEVER DO BUSINESS with conns again...

Product_Or_Service: STOVEDesired Settlement: DesiredSettlementID: Other (requires explanation)

remove property insurance from my account... credit bureau says I still owe them 145.00 dollars on this account.. I owe them $00.00 on this acc. it was paid in full. $637.62 PAID IN FULL!!!

Business

Response:

Thank you for the opportunity to respond to Mr. [redacted] concerns

regarding account [redacted]. According

to our records, Mr. [redacted] signed a 13-month installment loan contract on February 22, 2014. This contract included a 6-month no-interest

promotional offer. Due to this being a

secured loan, the merchandise must be insured until the loan is paid in

full. In the event the customer has an

alternative insurance policy, they are able to send that policy in to our

insurance department to receive full credit as long as the declaration page

shows coverage from the date of purchase to the present date.

Our

records show on April

11, 2014, we received a copy of Mr. [redacted] proof of insurance and we

credited his account at that time. Mr. [redacted] currently has a zero balance due on

the account. Please note, it can take approximately 30-60 days for the credit

bureaus update the information and reflect the paid off account.

Review: In all my years of doing business I have never, ever received such poor service. Broken promises, unethical practices and the whole nine yards. When I called Customer Service, the people that answer the phone sound like low class ghetto street women. The don't even possess the proper use of the English Language. I called CS and the lady that took my call new who I was and what I wanted so she just kept picking up the phone and putting it back on hold without even acknowledging me. Conn's will certainly fail if they continue doing business like this. There delivery dept is careless and lazy and do not pay attention to detail. Now I have not heard from them about my numerous complaints but wait until it is time to pay my bill. I will hear from them everyday. I plan to ignore them just has they have me. When I spend my money with a business I expect and deserve world class treatment and Conn's has failed me tremendously. The sad part is nobody cares. I spoke with the Mgr of the store in Town east and he did absolutely nothing but made yet another broken promise. Next time I will go to Sears for better treatment. Do not do business with Conn's, you will regret it!!!!!!!!!!!!!!Desired Settlement: I am so frustrated I can't even think of a way to resolved this.

Business

Response:

Review: I purchased some furniture from Conn's in Dec 2013. I wanted to use their current promotion of free delivery if you purchased a certain amount. This was supposed to be done via a mail in rebate. The same night I purchased I got all of my documents needed to show proof of purchase and sent in to the address for the $129.95 back. It stated it would take 6-8 weeks to process so I am thinking early to mid February I should be receiving a check in the mail. That didn't happen. I followed up to check the status and found that my rebate claim was rejected. I wanted to know why, so I emailed customer service and all they said what I purchased doesn't qualify. That would be inaccurate because it does qualify. I asked specifically what doesn't qualify? They sent me a form from October 2013 and said that it expired. The problem is I sent in a form for the Dec 2013 promo. I have heard nothing else from them. I believe they lure consumers in to purchase and don't follow through with rebates on purpose. I find their behavior and practices appalling.Desired Settlement: I just want my 129.95 for delivery back as promised!

Business

Response:

Thank you for the opportunity to

respond to Mr. [redacted] complaint. We deeply apologize for any

inconvenience this issue may have caused. We have reviewed Mr. [redacted] complaint and found his rebate claim was denied by the Rebate Claims Department

because the required product was not purchased. However, after further

review researched we found Mr. [redacted] purchased did meet the qualifications

for the free mail in rebate. Mr. [redacted] complaint has been

escalated and Conn’s has agreed to honor the rebate and expedite the check

refund. Mr. [redacted] should receive his refund within 7-10 business days.

If

we may be of further assistance, Mr. [redacted] may contact us directly at 1-877-358-1252.

Kind regards,

Customer

Relations

Review: I purchased a couch, washer, and dryer from this company. I was told at the purchase time that if I found the items at a cheaper price just to bring in the proof and they would match it as well as and extra 10%. I did find both the washer and dryer for $80.00 less than Conn's at Best Buy. I took screen shots of the same exact model as mine with the price on it. I took this to them. They said it had to be on paper, changing again what I was told, so I walked two stores over to the Best Buy and walked to the appliance department. I took pictures of the floor models of the same exact washer and dryer as well as I had to Best Buy employee print out something showing that it was cheaper. They again said they wouldn't accept that because it wasn't a weekly ad in the paper. This is ridiculous if you say you'll price match something then do it. Also, when I was in the store waiting for the manager he was out to lunch. I was on the phone with the corporate office, they called the store while I was on hold and I was within ear shot of the phone call and listened as another worker answered the call claiming to be the manager and that he was on lunch and would be back shortly. I never did get to speak to the manager. Also, when the "manager", the guy who claimed he was to the corporate office, and a sales rep came over to talk to me after more than 30 mins. both of them looking very desheveled and reeking of alcohol and looked like they slept in their clothes. I called the corporate office back to complain and again I got the run around about the policy. If you really expect me to continue doing business with your company you shouldn't be splitting hairs about a weekly ads over the actual price tag showing proof. I am a disabled combat veteran and I am unable to work so I'm on a fixed income. I make it a point to try and cut my costs as much as possible so I got excited when I found this. The company should honor what the sales rep promised and quit being shady. I'm not the only person to complain of this.Desired Settlement: They need to match the price that Best Buy advertised plus the 10% that the company promised. I also want the company to look into their employees being drunk while dealing with customers. These are very poor business practices and I will not recommend them to ANY of my family and friends.

Business

Response:

Thank you for the opportunity to respond to Mr. [redacted] complaint. Mr. [redacted] has been contacted by the Oklahoma district manager regarding his concerns and Conn's has agreed to honor his request as a goodwill gesture. If I may be of further assistance Mr. [redacted] may contact me at 1-800-280-1514 ext 3277.

Kind regards,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

I haven't been contacted about refinancing for the lower payment. I already have a contract for a lower payment. My balance was lowered due to taking more than one thousand dollars in forced 4 year warranty plans. Then I had to spend more than a week messing with that instead of it not bring made part of my plan from day one. Than after making complaints about them not price matching two of the products I purchased they finally did. Something I didn't say anything about just because I finally got them to do their jobs. The policy is that they will price match plus 10%. I had to fight with them just to price match that I left that part out because this has been one of the biggest pains to get a company to take care of what THEIR policy says. They need to contact the Tulsa store and speak to [redacted] the store manager and he can provide the information on the already updated contract. And I can produce that contract but I've been dealing with the company since October. If they want me to scan and email the contract I will but I refuse to spend any more hours upon hours on the phone with this company trying to get them to do their job. If you could ask them who they want me to email to correct contract to I would appreciate it but every time I call in and they claim they're going to help me I get transferred over and over. I get transferred at least three or four times only to be told it was my responsibility to make their store manager give the new contract to the corporate office. They refuse to contact the store for themselves. I will provide that contract but I will not spend another minute on the phone to end up not being helped and told I have to pay the balance that it was before I had the price matching from. I don't owe 4400. I owe less than 2100. So this is my answer. I will email a copy of the contract to who they want but I will not spend anymore time on the phone.

Business

Response:

Review: I bought a brand new washer from conns in August 2013. It has now been broke for over 3 weeks. They keep telling me someone is going to contact me and noone does. When the tech first came out he said the pump needed replaced and he had to have surgery so it was going to be like 2 more weeks. I understand everyone has personal stuff they deal with a company should have more people. I am still paying for a 5 month old washer that does not work and I am not getting any closer to it being fixed. Everytime I call the employess are very rude and say that I should have purchased the extended warranty from conns because the warranty was only 24 hours that is unheard of for brand new products. They said I had to contact the manufacturer [redacted] which I did about 2 weeks ago and they had no idea what I was talking about. I spoke with conns again today and they have once again told me they will escalate it so someone can call me. I am sick of waiting and going to the laundry mat when I just spent several hundred dollars on a brand new washer that doesnt work.Desired Settlement: I want my washer fixed

Consumer

Response:

This letter is to inform you that Conn's has fixed my washer, filed on 2/*/2014 11:52:16 AM and assigned ID [redacted]

Regards,