B And B Movers

Review: Purchased a washer from Conn's in November 2010. Washer started having problems in 2013-which took 6 visits from 5 technicians before the problem was resolved. I'm now having issues with the same machine. Called for service on September 15 . A technician came out on Tuesday Sept 16 to "look at" the machine. However, only turned the machine on, but did not start or run it or take the panel off to look at it as previous techs had done. According to the tech though, because of the previous problems in 2013, he was going to submit an order to the corporate office for a replacement. A week later I called him to check the status of the order and was informed that someone would be contacting me on the following Monday Sept 22nd . As it was getting late in the day on Monday and no contact I called the help desk and was asked for the ticket number that the tech should have given me and did not-and told there was also no ticket number in the system so therefore no request could have been submitted. The help desk person who answered the phone said that he would put in a ticket that day and submit the replacement request himself. I also tried to reach the tech and could not as his voicemail box was always full. On Wednesday I phoned their service department who then informed me that parts had been ordered on Friday September 19th (not a replacement) and that the part would be in on Sept 29th. I asked why parts were ordered when a ticket was submitted requesting a replacement and was told to call the help desk. The help desk/corp office could not provide an answer and I asked to speak with a manager with whom I left a voicemail but have not received a return call. After speaking with the service desk again today, I was told that the replacement request was denied because they have not been out at least 3 times in 1 year (which should have triggered a replacement in 2013) and that the part will still probably not be until Sept 29th and then I will have to wait until they can schedule a day for someone to come out to make the repair. Which means I will have been without a washer for 2 weeks and lugging my wash back and forth to the laundrymat --once again. The whole story doesn't add up to me: ordering a part when no one has actually run the washer to see what it's doing and then 2 weeks to get the part in--which it states clearly on their flyer that most parts are usually received within 48-72 hrs??? I've had nothing but problems with this entity, poor customer service, shoddy repair work, dishonest answers, continuously passed from department to department, lack of management response, the list goes on.Desired Settlement: That they will learn honor what they say their going to do, follow up with their customers to let them know what's going on with their repairs, and more importantly be honest with their customers.

Business

Response:

Thank you

for the opportunity to respond to [redacted]’s complaint. Our records show on 11/10/10,

[redacted] purchased a ** washer with a 48-month Repair Service Agreement Plan

and received delivery in good order on 11/14/10. We received [redacted]

complaint and found she contacted our service department on several occasion

dated from 2/17/12 to 9/15/14 regarding her washer.

·

On

2/17/12 [redacted] contacted us stating the lid on the washer makes a popping

noise on the right side when you lift the lid. The technician replaced the

bracket, top cover, and ASM valve; unit tested ok

Review: [redacted]

Customer service

Reference Account Number [redacted]

I received a report based on my credit investigation that I requested. I am extremely upset at your finding. First off they addressed me as Dear [redacted].I was told that I had received numerous late notices 2which I did not. I called theri customer service department several times and said I had lost my job am I being reported. I was told by their customer service department each time was told No MAM no late fees or reported to the credit bureau. I WAS TOLD AS LONG AS IT WAS NOT 90 DAYS LATE I WAS FINE! I did not know how Conn’s worked at the time. I never had a credit card that wasn’t really a card and when it was paid off you didn’t have the account anymore. I know several companies do not report for 60 days so when I was TOLD BY CONN’S OWN EMPLOYYEES I TRUSTED THEM TO KNOW WHAT THEY WERE TALKING ABOUT. Now my credit report is full of late charges from your documentation which should not be. I am asking that this be removed promptly as It is NOT my fault CONN"S employees’ do not know what they are telling their customers AND IT IS CERTAINLY NOT MY FAULT I WAS ADDRESSED AS THE WRONG PERSON IN THE LETTER.Desired Settlement: I want my name removed all the times they have it listed on my credit report. It is not my fault their employyess told me they do not report. I never once got a late notice so I asssumed by me calling and being told I was fine I would have been. I am furious that I was addressed as the wrong person as this is a confidentiality matter. Conns customer service has no clue what they are doing or telling their customers.

Business

Response:

Thank you for the opportunity to respond to [redacted]’s

concerns regarding her account. [redacted] stated she would like us to

remove the negative information reported to the credit

bureaus.

We are required to report factual information to the

credit bureaus regarding all customer accounts; therefore, we are unable to

remove the negative credit marks earned by [redacted].

We have attached a copy of the payment history for [redacted] to review.

If [redacted] believes these marks were reported in

error, we ask that she fax a copy of her credit report to [redacted] for further

review.

Business

Response:

Thank you again for the opportunity to respond to [redacted]’s concerns regarding the credit marks she has received regarding her

account.

Again, we are obligated to report factual information to

the credit bureaus and are unable to remove the negative credit marks earned by

[redacted] was mailed a letter on August 31, 2014 explaining the validity of the

marks.

If [redacted] has any further questions, she will need to

direct them to the three main credit bureaus for investigation.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

Regards, I am NOT going to accept this. I just had a hospital HEB remove a charge that their Billing department and I had arrangements with. It is the same exact thing with Conn's. Their department made a mistake and they REFUSE to CORRECT it! I will NOT Back down from this. Someone LIED to me and I will NOT ACCEPT what they are saying. The coompany is just trying to not with hold an argreement. Poor Customer Service. Once again thank you. [redacted]

Review: I purchased a laptop on [redacted] took it home and could not get the DVD player to play. The display model did have a working DVD player. I Took it back to the store the next day spoke with the manager (of the Dept.) She attempted to resolve the issues by having me purchase additional software to allow system to play DVD's and tested two Movie DVDs and she was unable to resolve the issues after several hours of trying. I then Return the laptop on [redacted] and was charge 94.49 for a restock fee. I felt this was wrong since we could not get it to play DVDs. I felt this was some sore of defect with item. And since it was not working as the display that the restock fee should have been waive.Desired Settlement: I would like my money refunded.

Consumer

Response:

Please provide the company information for which you wish to file a complaint.

Review: I suffer from a serious chronic back problem. Doctors suggested that I use an adjustable bed so I decided to give Conn's a try. I went to their store in Round Rock, Texas and found a bed that would be perfect. After spending around a half hour with [redacted] (salesman) and trying the beds on display I chose a king size [redacted] that would work great for my back. The one that was on display was exactly what I wanted with the exception that the one displayed was a single mattress and I requested a split mattress. The salesman told me that it would cost $5,097.99 for the bed exactly like the one that I tested with the exception of being a split mattress. To be sure I asked the salesman what I would get for that price. His response was that it would be exactly what was on display, except split. I agreed, by the time he added all of the items he had not mentioned the total for the bed was $5,687.96, but I accepted anyway and we did the contract. When they arrived to deliver my bed, it was nothing like what I purchased. It was a low quality bare bones version of the one on display and would not help my back at all. When I contacted the salesman I was told to come back in and they would make it right. They informed me that I would have to give them almost $3,000 more to get the bed that [redacted] told me I had already purchased. They admitted that they made a mistake, but they were not willing to do anything at all to make it right. I offered to accept the much less expensive single mattress instead of what I purchased as a way to help them out. I was told no and that the only way to get what I had purchased would be to pay them the additional money that they wanted. I tried working with them and they would not do anything to make the problem right. Since the bed they were trying to give me would be of no help to me I was forced to cancel the sale even though it may harm my credit.Desired Settlement: I really need this bed so that I can make my living. I just want what I was told I was purchasing for the price they told me it would cost. I am still willing to accept the less expensive single mattress as a concession, but accepting what they were trying to give will only cost me $6,000 for something that I can not use.

Business

Response:

Thank you for the opportunity to respond to Mr. [redacted] complaint. Our records show on 10/18/14, Mr. [redacted] purchased a Tempurpedic Supreme Breeze King mattress with a 48-month Furnituregard Plan, (2) Tempurpedic twin XL adjustable bases with a 48-month Furnituregard Plan on both bases, and a Maverick recliner with a 48-month Furnituregard Plan totaling $7,169.35. Mr. [redacted] was scheduled for delivery on 10/30/14; upon delivery Mr. [redacted] declined his order. Per our records Mr. [redacted] requested a head and foot adjustable base, initially he purchase (2) head only adjustable bases. Mr. [redacted] was unwilling to pay the cost for the double head/foot adjustable bases; therefore he cancelled his entire order. Mr. [redacted]’s application for credit is still valid and may be used at any local Conn’s location. If we may be of further assistance, Mr. [redacted] may contact Customer Service Department at [redacted] Kind regards,

Review: I purchased a drier on [redacted] of 2014. The drier suddenly stopped working in [redacted] 2014. I called Conns because the drier has warranty. They scheduled an appointment.

On [redacted] 20 [redacted] came home to check the drier (his phone number ###-###-####). He said he was going to order a part. He never mentioned anything about roaches. When the part had arrived, someone was calling to schedule an appointment but I wasn’t able to answer the phone. They left voice messages but never left a number. I called [redacted] and he gave me the ###-###-####. I called and schedule an appointment. On [redacted] 6 someone else came to fix the drier, this lady stated that the part that [redacted] ordered was not the correct one and she was going to back the next day which was Friday. She was supposed to be home ([redacted], TX, [redacted]) around 4:30 to 5:00 pm. She never came I had to go to work. I called her and she said she was going to make it around 6:30. My [redacted] also had to go to work. She waited for her and I had to come home because she was taking such a long time to get here. My [redacted] left and I was on my way home. When I arrived home, the drier was not fixed. I called her around 6:50 and she said that there were roaches and mice by the drier. They have come three times and they never said that before. Both of these technicians opened the drier and they didn’t say anything about that.

I have called [redacted] at ###-###-####. He was supposed to email me a picture of the drier but he never did. [redacted].

Houston, TX [redacted]###-###-####Desired Settlement: I need them to fixed this drier.

Business

Response:

Thank you for the opportunity to respond to [redacted] complaint.

Our records show on */25/14, [redacted] purchased a [redacted] dryer with a

1-year limited manufacturer’s warranty and received delivery in good order on */27/14.

We received [redacted] complaint and found he contacted our

service department on three separate occasions regarding his dryer. The signs of infestation were not originally

detected because the technician had not removed the entire casing.

Review: On paper, Conn's sold me a brand new 5-pc dining room set. However, what Conn's delivered was a used furniture set with blemishes, scratches, and dust. I have been calling Conn's since the exact day the furniture was delivered three weeks ago for an exchange.I have made more than 15 phone calls to Conn's, have written five or more e-mails to Conns customer service, and have walked back into the store where I bought the furniture and spoken to [redacted] who has promised over and over to do something, but neither [redacted], nor the warehouse, nor all the managers at Conn would like to remedy this situation. Conn's has refused to correct this act of fraudulence. What Conn's is waiting for is for the 30-day waiver/cancellation deadline to expire next [redacted]), and they will claim that the product was non-returnable because they deadline has passed.Every chair has a stain, a scratch, and dust on all sides. The table has awful scratches, blemishes, dust, and damages on all sides from where the warehouse tried to assemble them or from where they displayed it as a floor sample. I took pictures of each product and will send it to Revdex.com, to the [redacted] Chamber of Commerce, to the [redacted], and to any other agency that handles fraud.Desired Settlement: I have been trying to receive a replacement since the last week in [redacted], but Conn's will not comply with me. I guess Conn's would rather deal with you (Revdex.com), with the [redacted] Chamber of Commerce, and with the [redacted] than deal with me. I will send you all evidence: phone bill with itemized phone calls to Conn's, e-mails to Conn's, and the pictures of the defective merchandise.

Business

Response:

Thank you for the opportunity to respond to [redacted]’s complaint. Our records show on [redacted].

[redacted] purchased the [redacted] dining set which consist

of five pieces ( dining table and four

chairs) with a 1-year limited manufacturer’s warranty.

On [redacted], we attempted to contact [redacted] to discuss her

concerns however; we were unsuccessful in our attempts. After further review

and research of **. [redacted]’s complaint, Conn’s has agreed to exchange her

dining set. We sincerely apologize for any inconvenience [redacted]

experienced as a result of delay.

If we may be of further assistance, [redacted] may contact us at

[redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint because Conn's did not offer me any exchange. Conn's plans to send out someone from the service department to come to my house and LOOK at the problem.

Conn's did not make me any offer for an exchange. An employee fom Conn's is simply coming out to my residence on [redacted], to look at the scrathed and blemished dinning room furniture, just to look at it. What good is that doing me as far as resolving the problem? The person woth whom I spoke on [redacted], did not mention exchanging the damaged furniture with a new one.

Review: In September of this year, 2014 we had our 80'' screen TV serviced using the provision of the warranty we purchased with Conns. While the Conn's technician was servicing our TV, he broke a piece off the main board. When we reported the issue to Conns, I was ignored at first, but after persistent calling, the cooperarate office notified me that the part on the TV was no longer available and we would have to use our warranty to replace the TV, even though it was not our fault. We could not replace our TV with the credit given, due to the fact it is no longer in stock and so we had to choose a more expensive model, which was smaller, and we had to pay the difference plus the price of a new warranty. They took our TV when they delivered the new one and now we have to pay 1,244.86 for Conn's negligence! I have tried to speak to the head of the department of customer service but my requests were denied. This isn't fair, and I firmly believe they should be responsible for the entire amount. This has cost us not only money, but time and mental anguish. After being loyal customers who have spent thousands of dollars in there store, this is how we were treated!Desired Settlement: We want Conn's to take responsibility for there technician's actions and credit the amount of 1,244.86

Business

Response:

Thank you for the opportunity to respond to [redacted]

complaint regarding a purchase under the name [redacted]. Our records

show on 2/14/12, [redacted] purchased a [redacted] 80” LED TV (with

a 49-month Repair Service Agreement). [redacted] elected to have his

television delivered; [redacted] signed acknowledging his television was

received in good order.

[redacted] contacted our Service Department on two separate occasions

regarding his television.

· On 9/08/14, we were contacted

regarding his television was not connecting to the WiFi and the volumes down on

its own. A service call was scheduled; after the inspection the service technician

ordered a main board and WiFi module.

The technician reported on 9/16/14, he replaced the main

board and WiFi module; tested the television and the unit tested ok.

· On 9/25/14, we were contacted by [redacted] stating the audio connector was broken. A service call was

scheduled; during the inspection the technician confirmed the audio connector

was broken from the main board. The service

technician attempted to order the parts; however the main board was no longer

available.

An exchange request was submitted under the Terms and Conditions

of the Repair Service Agreement on 10/18/14. [redacted] was issued a credit up to the original amount paid which was $4,499.99

due to the original television not being available. On 11/26/14, [redacted] elected model [redacted] which was $500.00 more than

the approved credit given and a 49-month Repair Service Agreement priced at

$649.99; [redacted] financed the difference of $1,244.86 with Conn’s Credit on

a 12-month Cash Option Term.

After researching [redacted] complaint we are unable to confirm

what happened to the audio connector however; we did confirm it was attached to

the main board that had been previously serviced. We spoke with [redacted] on 12/15/14,

regarding her concerns. We offered to

cancel the warranty on [redacted] new television and issue her a refund to

her account. Then transfer the warranty

from the [redacted] rejected the offer to ensure she had coverage until 2018. She requested a refund of the $500.00

difference that was paid toward her new television. Conn’s has agreed to honor her request; and the

credit has been processed and will post to [redacted] account within 3-5

business days.

Sincerely,

Review: We purchased a living room set on November 1st 2014. It took 5 different deliveries to finally get a couch that wasn't ripped or torn when it came off the truck. As of December 1, 2014 we have still YET to receive our love seat. Every time it has been delivered it has had a rip or hole it in also. When Conns did come out to deliver the "repalcement" love seat they only brought half of it. Both sides were delivered with holes in them. My husband was trying to handle the screaming baby and deal with the delivery guy trying to deliver us the wrong couch ( we ordered leather, NOT suede). In all of the chaos he missed the holes on the bottom of the loveseat until after the guys had just drove away. We immediately called the warehouse and they were to send a guy out the next morning to look at it. It was determined that the front of the couch had been scooted across the concrete probably in the warehouse or on the truck or soemthing. I just want what I paid for! These were not cheap couches. WE paid $6,500 for the set. We chose real leather so it would last and hold up against the kids. Conns [redacted] has done absolutely nothing to help make this right. I have called the Conn's store on more than one occasion. I was basically told by the store manager at the [redacted], Tx store that there is nothing he can do to insure that I receive the furniture that I ordereed. He told me that I had to take it up with the warehouse. When I go into a store and I am promised the stars when spending my hard earned money then I expect to get the product that I purchased. This store is the bigest joke their ever was. I have called everyone I know to call and have even emailed the corporate office and haven't gotten a response from anyone. I sure hope Conn's does the right thing and makes their wrong a right!Desired Settlement: I would just like to recieve the items that I paid for in new condition. Not with holes in them upon delivery. It should not take 5 attempts to deliver furniture before you get a piece without a hole in it.

Business

Response:

Thank you for the opportunity to respond to Mr. [redacted]

complaint. Our records show on11/01/14, Mr. [redacted]

purchased a [redacted] Dual reclining furniture set which consisted of six

pieces; sofa, console, (2) recliners, left side front recliner, and right side

front recliner with a 48-month [redacted] Plan on all six pieces. Mr.

[redacted] elected to have his furniture delivered.

Mr. [redacted] was scheduled for delivery and received his two

recliners on 11/02/14 in good order; however during delivery Mr.

[redacted] refused the additional furniture pieces because he found the

furniture pieces were damaged. Mr. [redacted] delivery was rescheduled

for the remaining furniture pieces. On 11/04/14, Mr. [redacted] received his furniture console in good order;

however he refused delivery on the Mr. [redacted] received his

console furniture piece left side front recliner, right side front recliner,

and sofa due do damages. Mr. [redacted] received his sofa on11/09/14 in good order and due to damages on the left side front

recliner and right side front recliner he refused delivery and delivery was

rescheduled.

After researching Mr. [redacted] complaint we found multiple

attempts were made to delivery Mr. [redacted] his left and right recliners;

however after many failed attempts the furniture pieces were no longer available

on back order. As of 12/09/14, Mr. [redacted]

delivery has been completed. We attempted to contact Mr. [redacted] on 12/16/14 regarding his last delivery, but we were unsuccessful.

We sincerely apologize to Mr. [redacted] for the experience and any

inconvenience that has been caused as a result of delay.

If we may be of further assistance, Mr. [redacted] may contact our

Customer Service Department at1-877-358-1252.

Kind regards,

Review: I purchased a living room set from Conns and since my initial purchase I have had multiple issues 1. being billed for insurance coverage when I should not have been. I have home owners insurance that covers all my personal property so additional insurance was not needed I have yet to be reimbursed for this cost. 2. defective product. I had the initial living room set replaced within months of purchase due to defects. The second set has had nothing but issues. The maintenance person that came to address issues clearly stated "the furniture was not put together well at the time of assembly which will continue to cause you issues" I now have the same exact issue I was having with the furniture in [redacted] and I am now being told the furniture is no longer under warranty. I am being told that that warranty expired in [redacted] well I have been having this issue well before [redacted] which is clearly documented in their records.dDesired Settlement: I would like to have my furniture repaired or replaced

Business

Response:

Thank you for the opportunity to respond to [redacted].

[redacted]’s’ complaint. Our records show

on [redacted] purchased the [redacted] furniture set which consisted

of three pieces (sofa, loveseat and recliner) with a 1-year limited

manufacturer’s warranty. We show on [redacted]; the manufacture approved an

exchange on [redacted]’s complete furniture set due to all items were

deemed non-repairable. [redacted] re-selected the [redacted]

furniture set which consist of three pieces (sofa, loveseat and chair) all with

a 1-year limited manufacturer’s warranty and received delivery in good order on

[redacted].

After further research we found [redacted].

[redacted] contacted our service department on [redacted], stating something was

sticking out the back of her sofa. A service appointment was originally

scheduled on [redacted] however; [redacted]’s appointment was rescheduled for

[redacted] due to the serviceman was unable to locate her residence. During

inspection, the serviceman found the frame on the sofa was coming apart and was

able to reattach the loose frame with metal brackets and screws to complete

repairs. We have no indication that **. [redacted] has attempted contacted us

regarding any further service needs on her furniture since her repairs were

completed on [redacted]. Our records show as of [redacted]’s

warranty has expired and no additional coverage was purchase to cover future

repairs.

At this time we are unable to honor [redacted].

[redacted]’s request for an exchange; based on the serviceman’s report the sofa

was repaired on [redacted] and no further issue were reported regarding her

furniture since her last completed service call. [redacted] no longer has

coverage on her furniture to continue with further repair needs.

If we may be of further assistance, [redacted]

may

contact customer service at [redacted].

Kind regards,

Review: On 02/28/15, I purchased a washer and dryer for delivery on 3/30/2015. On 03/26/15 Conn called me and wanted to confirm my delivery for 03/27/15. I told the caller that my delivery was scheduled for 03/30 and I was in SC attending my mother's funeral and could not accept the delivery. She said ok and we agreed to a Thursday, 04/02/15 delivery date. On 03/30, I went into the store to make a 1st payment on my account and was told I couldn't because it had not been delivered. While in the store the manager approached me and asked me to accept delivery on Tuesday, March 31 so that the product would not be in the warehouse at the end of the month. He said it would mess him up for it to be there at the end of the month. I told him I could take it Wednesday when someone would be available at home to accept the delivery. He said the store could not deliver Wednesday, 04/01 although your website says 7 days a week so we agreed on 04/02. On 04/01 I got a call from [redacted] telling me that my dryer was discontinued and that there was nothing he could do about tit so it would not be delivered. I told him he could replace it with another dryer and he led me to believe that he was going to speak with his manager and get back to me. He never did so at 4:00 pm I called the store to inquire. No one knew anything about what was happening and I kept getting passed around fro the manager who claimed he knew nothing to the shipping to a saleman. I went to the store very upset and told them they were not telling the truth about the dryer bc when I purchased it it should have been taken from the inventory and no one ever told me that there was an issue until the end of the month came. I was not offered an alternative and bc I was upset, I was told the police would be called and the manager was in my face at kissing distance threatening to call the police if I didn't leave the store. Not only that I found out that my account had been closed out with a zero balance without my knowledge so I couldn't get the washerDesired Settlement: Since Conn was the one who initially changed my delivery date without my knowledge, then closed out my account without my knowledge, and did not offer me ANY alternative other than to leave the store or go to jail, I want a washer and dryer comparable to the set I purchased. I also want Conn's to provide the manager at this store sensitivity and professionalism training. I did absolutely NOTHING to cause this and yes, I was upset with the manner in which I was treated which was caused by Conn.

Business

Response:

Thank

you for the opportunity to respond to [redacted] complaint. After researching

[redacted] complaint we found on 2/28/15, she went to Conn’s located in

[redacted] and purchased a [redacted] High Efficiency washer and dryer. [redacted] delivery was originally scheduled on 3/30/15 however; when contacted by

the store manager to confirm her delivery [redacted] informed him that she

would not be available to receive delivery therefore she was re-scheduled for

4/2/15 as agreed. Prior to delivery, [redacted] was contacted by her sales

representative and made aware that the washer and dryer she selected were no

longer in stock and she could come to the store to re-select another unit that meets

her expectations. The sales representative stated [redacted] declined the

offer and request we locate and delivery the models she originally purchased. Our

records show [redacted] invoice was cancelled due to the products no longer being

available and her account was not setup because her items were not received.

We

attempted to contact [redacted] on 4/9/15 to discuss her concerns but we were

unsuccessful and left a voice message to return our call. Although [redacted] invoice was cancelled,

her credit application is still available to make a purchase for a different

washer and dryer that meet her expectations.

We

sincerely apologize for any inconvenience [redacted] experienced during her

visit to her local Conn’s location. We appreciate [redacted] for bringing this

matter to our attention and will address this issue with all parties involved.

If

we may be of further assistance, [redacted] may contact customer service at

Kind

regards,

Review: In December of 2014 I bought an over the range [redacted] and shortly after started having problems with it. I had techs come out to try to fix it and they were unable to. I was approved for a new unit but conns refused to come out to exchange it without being paid again. I was told that if anything happened they would exchange with no problem.

Product_Or_Service: [redacted]Desired Settlement: DesiredSettlementID: Replacement

I would like the new unit installed without having to pay again

Business

Response:

Thank you for the opportunity to respond to [redacted] complaint. Our records show on 12/22/14, [redacted] purchased a [redacted] with a 24-month Repair Service Agreement Plan. We

show [redacted] elected to pickup his [redacted] from our Conn’s warehouse

located in [redacted]; no installation service was purchased.

We received [redacted] complaint and found on

4/7/15, Conn’s approved an exchange on his microwave. Our records show we no longer had the

original [redacted] purchased therefore; we issued an in-store credit

for $379.97 (the original amount paid) to re-select a different [redacted] that

meet his expectations. [redacted] will need to return the old [redacted] to his

nearest Conn’s location to initiate the exchange.

At this time we are unable to honor [redacted]

request; the previous [redacted] was picked up and installed by someone other

than Conn’s therefore, we will not be able to deliver and install [redacted]

new unit at no additional cost.

We have included [redacted] signed pickup slip

at the time of his original purchase.

If

we may be of further assistance, [redacted] may contact customer service at

Kind

regards,

Review: My wife and I purchased furniture from the company below and we still have not been given the courtesy of regular updates as to when we will get the rest of our furniture. Our thing is that the sales person had to know that the items we didn't receive were not available at the time, to afford us the opportunity to chose another bedroom set. Now for the past 3-months in our master bedroom sits a partial bedroom set minus a dresser and two nightstands. The stores help desk along with there managers are continuously giving me the run around. If someone could please help me to resolve this matter who be greatly appreciated.

It has been three-months now and we still have no dresser or nightstands yet. Conn’s in [redacted] on [redacted] has not called me to update or anything, I called them on 4-14-15 & on 5-20-15. My wife is using boxes still for her personal items. We are extremely unhappy and it seems like nobody cares. A copy of this letter is being forwarded to the Revdex.com, as well. At this point, my wife and I wish we could return the furniture already delivered.

My name is [redacted], I live in [redacted] I purchased $4000 worth furniture from your [redacted]. on [redacted], February 16, 2015. The salesman (John [redacted]) told me and my wife the whole shipment of the furniture would be delivered to our home on 2-14-2015. He did tell us that a few pieces were not in the warehouse, but would be there by 2-20-2015. On 2-23-2015, he leaves a message on my home phone voice-mail stating that those few items weren’t in yet and they couldn’t deliver partial shipment. Mind you, this is the night before we are to get our furniture. This was unacceptable, so we had our furniture deliver because we had already got rid of old bedroom & dinette set. Anyway, we have everything but a dresser and 2-end tables. It has been almost 3-weeks and no one from the store has had the decency to call me and update me on the back-order of my furniture. My wife had to put her clothes in boxes due to no dresser. My thing is this salesman & his manager knew those items were out of stock when they placed the order on the computer. We were dealing with a overzealous salesman who did not even offer us the option of looking for another bedroom set. This store is rated a “0” for customer service. We don’t have a clue when the other items will be in. I’m told I have to come back to [redacted] which is 85 miles to the store to re-order the other items because the order was cancelled. They tell me the items are on back-order, but I don’t know they won’t call me. It like I’m invisible now and at their mercy. I will tell you that once this matter is resolved, your store will not any more of my business. My wife and I are first & last time customers, your store lacks proper sales etiquette. Also, when our friends comment on our beautiful furniture, we will tell them where we got it, but go to [redacted].

Signed,

[redacted] (unhappy customer)

[redacted]Desired Settlement: To get the rest of the furniture we ordered, soon.

Business

Response:

Thank you for the

opportunity to respond to [redacted] complaint. Our records show on

2/16/15, [redacted] purchased the [redacted] dining set which consist

of five pieces (table and found chairs) and a [redacted] bedroom set

which consist of eight pieces (headboard, footboard, rails chest, dresser, two

night stand and mirror) which all came with a 1-year limited manufacturer’s

warranty.

We reviewed [redacted] complaint and found he was originally scheduled for delivery on

2/24/15 however; prior to delivery he was contacted and made aware that the

dresser and two nightstands had not been received at the warehouse as

scheduled. We confirmed with the store manager located in [redacted] where [redacted] made his purchase that at the time of purchase he explained to [redacted] that all items were not available for immediate delivery and Conn’s

was unable to delivery partial merchandise. [redacted] was given the option

to either cancel the dresser and nightstand from this invoice or wait until all

items were available to schedule delivery. [redacted] elected to cancel the

dresser and nightstands from his invoice and was made aware that he could

return to the store when the items are in stock to re-sign a new authorization

charge on his ** account. We show the dresser and two nightstands were

cancelled from the invoice and a refund of $1578.24 was processed towards his

** account.

[redacted] has been

contacted and is aware that the dresser and nightstand is now available for

immediate delivery. [redacted] will

need to visit his nearest Conn’s location to purchase these additional items.

We sincerely apologize for any inconvenience [redacted] experienced, as a

gesture of goodwill we will mail [redacted] a $50 gift card.

If we may be of further

assistance, [redacted] may contact Customer Service at [redacted].

Kind regards,

Dyeisha [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I went to the store on June 6th and scheduled to have the rest of my furniture delivered on June 9th, tomorrow. I will inform you when the transaction is complete, thank you for your assistance in this matter. I believe you made the difference.

Review: I purchased two Catnapper recliners from Conns Home Plus Dec. 2014 with a month had minner problems they were fixed . With in the next month the arm came loose while trying to lower the foot rest. Two weeks later same thing happened two the other chair . Called repair , called Catnapper called Conns it has 6 weeks.Desired Settlement: I want a total replacement or let me upgrade and pay the difference

Business

Response:

Thank you for the

opportunity to respond to Mrs. [redacted]’s complaint Our records show on

11/25/24, Mrs. [redacted] purchased two Catnapper Danbury recliners which both

came with a limited manufacturer’s warranty; no additional coverage was

purchased.

We reviewed Mrs.

[redacted]’s service history and found she contacted our service department on

four separate occasions regarding her recliners.

I went into the Mesa, AZ store with my wife because we bought a bigger house and needed to furnish two guest bedrooms and a living room. We were greeted by a very personable employee named [redacted]. She is an older woman so my wife hit it off with her immediately. [redacted], the salesperson, answered all of our questions and we were happy walking around the store with her. About 10 minutes into looking at furniture with [redacted] we were approached by a very aggressive woman who said she was the specialist in the mattress department. She tried to tell us we had to talk to her about mattresses and I told her we were sticking with the salesperson ([redacted]) we already had and liked. She had to be told this three times by my wife and I before she would go away. I worked in sales for twenty years and have never seen such unprofessional behavior on the sales floor. [redacted] apologized for her colleagues behavior and then shortly after a gentleman came up and introduce himself as the store manager [redacted]. I thought for sure we would get an apology from him for the other woman's behavior whose name is [redacted] but instead he started where she left off and acted very aggressive and unprofessional towards my wife be a she liked [redacted] so much. You will not bully my wife like you let that store manager bully employees. You've made an enemy of me Conn's. Any company that would let a manager get away with bullying older women like that doesn't deserve anyone's hard earned dollars and I'll make sure everyone knows about this incident. Took our $20,000 cash and went to one of your competitors instead.
This is a continuation of previous review. This Saturday the 9th of May 2015 my wife asked me to go to Conn's with her because she's affraid to go in by herself because [redacted] and [redacted] are allowed to bully customers and fellow employees. I didn't plan on ever stepping foot in this store again but my wife was adamant so I went. This is after I've already complained about these employees!!! She wanted to ask a salesperson by the name of [redacted] a question. This is the salesperson we really liked before who is being bullied by [redacted] the store manager and [redacted] who calls herself the specialist. I stood by the door and immediately noticed [redacted] and [redacted] glaring at me. They remembered me! [redacted] said something to two men and they made a beeline for my wife. I heard her loudly state, "No, I don't have to deal with you. I'm going to talk to [redacted]. " One of them moved in front of her to block her progress and I could see [redacted] and [redacted] laughing. My wife came back to visibly upset and I asked an employee by the front door who those gentleman were and he replied Nathan and Marcos. I then asked him if everyone is bullying her and customers because the manager wants them to and he looked embarrassed and said no. He told me the district manager knows. I smiled at [redacted] because that hateful bully was walking toward me and told him as we were walking out the door, "it's time to make some serious phone calls." It's time to get in touch with the area on aging group that fights for senior citizens being bullied, politicians, and the media. This company that fosters this kind of sick culture needs to be booted out of our community and the great state of Arizona. My wife has been sending group emails all morning about this. You picked the wrong senior citizen to bully.

Review: I have been told multiple stories from customer service agents about how to get my issue resolved, and each story I've later been told was a lie. My tv has not worked for over 6 months, and since I moved to Florida I have no way of bringing it into a store to redeem my warranty that covers everything including physical damage. I was told first to mail the tv, they would repair it and mail one back. Then I was told they would have someone from [redacted] repair it for me, but [redacted] won't repair it because the screen has a small crack, even though the crack isn't the cause of the problem. Then I was told to mail the tv back and they would take care of the rest of the contact because I have a warranty,and they were doing this for me as a favor. I asked for a supervisor to call me to confirm, and nobody ever did. So now I have people calling me every day about this, and after I explain my situation they tell me not to worry, and that everything will be taken care of. However it is never taken care of and now I'm stuck, and they are telling me my credit is going to get hit because of this.Desired Settlement: I just want it to be over with. I don't even want any kind of refund, I just want them to follow through with what they have told me. If nothing else just repair the tv like I was told and I will start paying for it again.

Consumer

Response:

This letter is to inform you that Conn's has carried out to my satisfaction the resolution it proposed for my complaint, filed on [redacted] and assigned ID [redacted].

Regards,

Unfortunately I am unable to copy that page because

I'm on my phone, but I can answer the questions. The issue has been resolved as

far as I can tell. I just called and spoke with an agent who told me that my

account shows that it is paid in full and that a refund check will be issued to

me. Thank you.

Review: Purchasing a lawn tractor from Conn's Appliance Store.The purchase was made on [redacted] using their retail installment plan.The tractor has been in the shop 5 times since March. The first 2 times(Conn's was contacted and they told us to take it to the manufacturer supplier) went to the manufacture supplier we told there was nothing else they could do. We asked Conn's for a replacement,we were told that the tractor had to go to their service people 3 times before it could be replaced. We have sent it to them 3 times and now this makes the 4th time it has broke([redacted]) We called Conn's and told them this is time #4 and we wanted it replaced. They told us it was not and it had to go to service yet another time. We call to discuss this with them no one will talk to us we are put on hold told they will return calls nothing ever happens. Now we are told they will pick it up today([redacted])to take it to service. The same problem not a different one is always wrongDesired Settlement: Replace lawn tractor with one that works properly

Business

Response:

Review: I shopped at Conn's on January **, 2014 to purchase a sofa and loveseat. I was then approached by a salesman, [redacted] I explained I was looking for a sofa and loveseat that was 100% leather. I found a brown leather set that I liked and financed it (so I thought). The delivery was scheduled for the next day around 3pm. The delivery truck went to my neighbours, then left. We called and were told they were lost. We called the salesman and he asked us to meet him at the delivery warehouse so he could follow us home to deliver the furniture. It was about 8pm, dark and raining by now. We get to our house and the salesman hauls everything in a matter of 15 minutes and leaves. My husband and I began unwrapping the plastic and I realize this set is wrong. It was also damaged. My husband contacts the salesman at about 8:30pm and left a message. We called the store the next day and complain. The store states that the manager would have to approve an exchange and we would have to call back Monday. I did this and the manager states that we will have to get an exchange approved by corporate. I call corp. in Beaumont, TX and they state that I must make a complaint and wait 48 hours for it to go to the resolution department WITH THEIR DECISION. I demanded a refund which was denied. I wait 48 hours and call back on Wednesday. The resolution department approved an exchange for the same exact set as if we were trying to replace the set because it was damaged. I explained that the set that was delivered was the wrong set. We picked a different set. They say I have to repeat the same process and call back. I called back after a few days and was told this matter was to be handled by the store manager. I spend several days tracking him down and he would only agree to exchange for the same set that I did not pick. I have gotten the run-a-round for 3 weeks and they will not resolve this issue. They have lied to me continuously and are now dodging me.Desired Settlement: DesiredSettlementID: Replacement

The salesman financed the wrong set and all I wanted from the beginning is for Conn's to re-do my financing for the correct set which is 100% leather. They will make more money in commission anyway. They are willing to exchange the set, but not for the set I picked??? If they will not sell me the correct product, I want a refund.

Business

Response:

CASE ID: [redacted]

Thank you for the

opportunity to respond to [redacted] complaint. Our records reflect that [redacted] purchased furniture via invoice #[redacted] on 1/**/14. The customer

received a promotion of a free television with the purchase of a living room

group. Please see attached signed invoice regarding [redacted]’s selections. The

product was delivered by the salesperson that evening due to delivery driver

being unable to locate [redacted]’s home.

[redacted] was contacted

by the store’s district manager, who agreed to exchange the products. The new

product was selected as invoice # [redacted] on 3/*/14 and delivered

on the 3/*/14.

If we may be of further

assistance, [redacted] may contact us directly at [redacted]

Kind regards,

Conn’s Customer Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I purchased a couch, loveseat, recliner, dinning table & 6 chairs late November of 2013 from store #**, Conn's in Arlington, TX. Because of home repairs, we did not take delivery until late December. Upon delivery, we immediately noticed a flaw in the recliner & reported it to Conn's Svc at once. We also purchased the additional warranty at that time as we thought that if we were already having problems, it might be a wise thing to do for the future. No one contacted us, no warranty mailed to us, so I went in to talk to the store manager & he agreed with me & reassured me that he would help. Again, I heard nothing, so I called Conn's Svc again & they finally sent out a repairman to review the problem. By then, another problem had happened. A deep indention had appeared on the same arm as the loose thread. When the repairman came, he said he must first try to fix the problem but after he had finished, the loose thread was now a really BAD ravel and he told us the reason for the indention was because the base underneath the arm was made of "cardboard" and would most likely happen again. He said it was unfixable and that he would have to report that it needed a complete side replacement. A week passed and I received a call from the warranty dept. stating that this was not covered and would not be repaired. I called the store manager again to plea for his help again and he said he would help, but never even gave me the courtesy of a call. So I decided to go into the store again to talk to him and he was quite adamant about stating that he had no intention of making this right and that it was just my loss! I said that I would return the furniture to him and he rudely exclaimed that if I did so, he would just give it to whomever and it would still be my responsibility! I have been a faithful customer, having paid in full several accounts and this is the way they reward their loyal customers???Desired Settlement: I paid nearly $800.00 for just the recliner alone. I find it extremely difficult to believe that Conn's Customer Service treats their good paying customers like this. This chair is not even two months old and it looks like something that I would have purchased in a garage sale. There is suppose to have been a manufacture's one year warranty, but apparently it also is not worth anything. I want to return this as it is apparent that Conn's has no intention of making this right!

Business

Response:

Thank

you for the opportunity to respond to Mr. [redacted]’s complaint. Our records show on 11/23/13, Mr. [redacted] purchased a Corinthan Ulyses furniture set which consist of 3 pieces(sofa,

loveseat, recliner), and a Steve Silver dining room set which consist of a

table and 6 chairs; both with a limited 1-year manufacturer’s warranty. On

1/18/14, Mr. [redacted] contacted us stating the threading was coming loose on

the left arm of the recliner. We advised Mr. [redacted] that this issue was

not be covered by the manufacturer’s warranty. Our records show the same day

the service call was placed 1/18/14, Mr. [redacted] added Conn’s 48-months

Repair Service Agreement Plan to all the merchandise purchased. Unbeknown, a

service call was scheduled for 2/22/14; upon inspection the technician found

threading coming out and the right arm was sinking in. Mr. [redacted] was

reminded that this issue was not covered by the manufacturer’s warranty or the

Repair Service Agreement Plan that was later added due to; as listed on the

Terms and Conditions under “What is not Covered” section (t): pre-existing

conditions are not covered. Mr. [redacted] has been contacted regarding his

concerns and he stated that he noticed the damage immediately, although we have

been unable to confirm at this time, Conn’s is willing to exchange his recliner

as a goodwill gesture.

If we may be of further

assistance, please contact Customer

Service at [redacted]

Kind regards,

Customer Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Conn's did the right thing and did replace the chair. I am very satisfied with that "gesture of goodwill" as they stated. Thank you for your help in this matter.

Sincerely,

Review: I have a credit account at Conn's. I was twice sent letters, one thru the USPS and the other thru email that my credit limit had been increased. When I went to the store to use my credit increase, I was told I had to reapply for credit all over again. Then I was told I couldn't be approved unless I added my spouse to my account. According to the letters I received I was already approved. To miss this is completely false advertising.Desired Settlement: I want the credit limit extended as offered or I want Conn's cited for false advertisements.

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted] complaint. Our records show on 3/22/14,

Mrs. [redacted] went into a Conn’s location after receiving a promotional offer to

extend her credit limit. Mrs. [redacted] was

advised she would need to reapply for credit to determine her available credit

increase. As listed on the promotional offer Mrs. [redacted] received; this offer is

subject to a credit approval. During the

approval process, Mrs. [redacted] was asked if she had any additional income to

report on her credit application and she elected to add her spouse’s income for

consideration, however she did not want to provide any additional information

that was requested.

After further consideration Conn’s has agreed to extend Mrs.

[redacted]’s credit application. Our records show Mrs. [redacted]’s credit application

was approved for a 12-month cash option and she made her purchase on 3/29/14.

If we may be of further assistance, Mrs. [redacted] may contact Customer

Service at [redacted]

Kind regards,

Customer Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I paid my CONNS bill on the [redacted] of March 2014 at 15:18 for both of my accounts. I always pay more than my due and at this time I paid $195.24 which was credited to the wrong account [redacted] to a [redacted] and $124.20 was credited to account [redacted] to a [redacted]. Conns have been calling me 3 to 6 times a day harassing me that my payment is late. I have explained this to them every time and they put a work order in to corrected which they only corrected one wrong transaction. I have been home on bed-rest after having cancer removed and they have continued to harass me for their mistake.Desired Settlement: Refund for the loan and charges for the harassment, by law they can not call me that many times every day.

Business

Response: