B And B Movers

Review: On Nov. 16,2014, I obtained a line of credit through conn;s. I purchased a washing machine,and king size mattress with box springs. I recieved said items on Nov. 22,2014. Delivery crew put box springs and mattress on frame of my bed. I made sure the bed and washer were the brands I had selected. I signed paperwork, and drivers left. Upon retiring to my new mattress,I discovered it was not firm as I had purchased, but soft. I cannot sleep on a soft mattress,as I have lower back problems. Nov.23, delivery man called to make sure everything was to my satisfaction, I then told him no the bed was wrong, right brand wrong type. He told me that is what was on my reciept. My reciept does not say anything about being soft, or firm. I have since discovered the word "plush" is a meaning used for mattresses in the industry meaning soft. Had I known when I recieved the mattress I would of made them take it back. On Nov 24I I went back to the store and confronted my salesman, he stated there was nothing he could do, I asked for manager, not in. I called later that day spoke to a manager explained the salesman put wrong order in for delivery. He pushed issue to corporate office. They contacted me stating they would not give me an exchange because that is what was on the order. So I now have a $1500 bed that I cannot sleep on, I have been sleeping on my couch since. I donot understand why they cannot rectify this problem,I even offered to pay extra for the right bed. I am at my wits end with this,they're salesman made the mistake why do I have to pay for that mistake? All Im asking for is justice

Business

Response:

Thank you for the

opportunity to respond to Mrs. [redacted]’ complaint. Our records show on 11/16/14;

Mrs. [redacted] purchased a [redacted] mattress with a limited

manufacturer’s warranty. Mrs. [redacted]’ delivery was scheduled and received in

good order on 11/22/14.

We reviewed Mrs.

[redacted]’ complaint and found on 11/25/14; she contacted our customer helpdesk

department stating her mattress was too soft. Mrs. [redacted] stated she received

the correct brand of mattress however; it was not the firm mattress she

selected and requested an exchange. After further review and research, we

confirmed with the sales representative and store manager located in Las Vegas,

NV that mattress Mrs. [redacted] received is the correct mattress she elected to

purchase in the store. Mrs. [redacted]’ signed her contract and invoice

acknowledging her purchase with Conn’s which list the model number for the

[redacted] she received. Mrs. [redacted] was notified that

Conn’s has a No Return or Exchange Policy on mattresses unless a manufacturer’s

defect was found and deemed irrepaiable.

At this time we are

unable to honor Mrs. [redacted]’ request for an exchange on her mattress; she has

received the correct mattress that is listed on all documents Conn’s provided

her prior to receiving her mattress.

If we may be of

further assistance, Mrs. [redacted] may contact us at 1-877-358-1252.

Sincerely,

Dyeisha [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10337054, and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

Regards,

I did not recieve the right mattress, have not slept on mattress, and dont accept response.

They don't keep up with promises. They "strong" arm you. They are rude condescending ,lie about where drivers are and are not. Time frames are never consistent. The pieces are supposed to be delivered or not delivered appropriately with the appropriate pieces to put the product together for you. They are in home until way past 11:30pm. No calls to say they are going to be late. When I call I get the run around. Wait all day to get a table for the third time. Extreamly angry.

Review: On the morning of Saturday, [redacted], I was delivered 3 damaged (frames bent inward and the inside is coming out the side of 1 where the leather blend is torn) [redacted]-Midnight that match the power recliners I purchased from Conn's in Cedar Hill, TX. I called the Conn's customer service helpdesk & delivery department that evening and reported the problem; a ticket was created and was told someone would call me back on Sunday. I called customer service & delivery department again on Monday, [redacted] to see when Conn's was coming to pick up the 3 damaged wedges and replace them with new one. I was told the Delivery Department [redacted] would call me back within the hour regarding this issue. He never called. I submitted another ticket online Monday, [redacted] to have the damaged wedges replaced. I've called Conn's customer service everyday and checked my request online to see when they are going to replace the damaged wedges. All I am getting is the runaround from Conn's; I need these [redacted] replaced and they need to be sent back to the manufacturer; these wedges should never have left the Conn's warehouse and delivered to me in the condition they are in.Desired Settlement: I would like Conn's to replace the 3 damaged [redacted]- Midnight with 3 new undamaged ones or refund me $649.50 for the damaged ones that are sitting in the Media room.

Consumer

Response:

This letter is to inform you that Conn's has carried out to my satisfaction the resolution it proposed for my complaint, filed on [redacted] and assigned ID [redacted].

Regards,

Review: I bought a 55 inch 3d TV from Conns, I also bought the extended warranty, I have been having issues with the TV, it has spots on the screen, a technician was dispatched to my house after I placed a service call for it to be repaired, he said he was going to ask a supervisor to fix, he called after a week ans a half and said a part needed to be ordered, part came 2 weeks after, he came the following day (s)to install, it did not work and the tv the same, now they said a whole tv panel needed to be ordered, 2 weeks later they said they got the wrong part, I had to wait another 2 weeks, the following week the tech came for installation, at night time you are still able to see those same spots on the new panel, I called it in to report it, technitian called me a week later stating his boss does not believe him the new panel is bad......the tech and his boss came to see the tv and they both agreed that the tv was bad, supervisor stated he was going to submit to get it swapped, it has been 3 weeks since they came....no word from them, I called last week and someone told me a supervisor was going to call me today, no word from them, I have a non working tv that im still paying for it, and a problem for more than 3 months long.....please help I want my money back.Desired Settlement: I would like a refund, so I can buy a tv at a more customer service oriented place....

Business

Response:

Review: I went into Conns furniture and appliance store in October2013, I was looking to buy a sofa set. I was approved and picked out a nice sectional and a television. I was able to take to T.V that day. On the way to the car the sales person almost dropped it off the cart, my daughter and I had to catch it to keep it from hitting the ground.The sectional was to be delivered in two weeks. When I got my T.V home I called and reported it had a nick on the screen, I was told to call corporate,who set up a service call. The service guy came and said he couldnt be sure who caused the damage, it must have been one of my kids. Then he told me they would NOT fix the T.V It was my problem,and he left. The T.V still has the damage because Conns refused to fix the problem. Secondly, when the two weeks came and my sofas hadnt showed up, I was given some excuse that all the sectionals that came in that week were damaged and unless I wanted a damaged sofa I would have to wait. Another week came and went, I had to keep calling to store and corporate to find out what was going on. I was the notified that I would be given TWO $50.00 gift certificates for being so patient. I did recieve ONE gift certificate, but four weeks later I had only recieved HALF of my sectional. I was told by the manager that he would resubmitt the requested for the gift certicate, actually I had be told this several times. Eventually my other half of my sectional showed up, the delivery guys put the sofa in my house and left leaving me to attach the feet, which wasnt and easy job since not all the holes were drilled.It was a HORRIBLE experience dealing with Conns in Round Rock. They seemed to busy to be burdened with actual customers. I will not recommend any one there nor will I ever shop there again.Desired Settlement: I would like Conns to fix my television and give me my other $50.00 gift certificate that I was told by the manager I would recieve.

Business

Response:

Thank you for the opportunity to respond to [redacted] complaint. According to our

records [redacted] purchased a 50” Toshiba television and a Harriston 3- piece

furniture set with us on 10/**/13. We

show [redacted] picked up the television from the store and signed knowledging

she received her product in good order.

[redacted] contacted us on 11/*/13. Stating there was a white dot on the

top right corner of the TV, a service call was set-up and upon inspection the

technician found a scratch on the screen.

[redacted] was advised the manufacture does not cover damage.

[redacted] has been contacted and Conn’s has

agreed as a gesture of goodwill to exchange her television. [redacted] will need to bring her television

to the nearest Conn’s in the original box to complete the exchange. We have included a copy of [redacted]'s sign invoice in our response.

If I may be of further assistance, [redacted] may

contact me directly at [redacted]

Sincerely,

Customer Relations Officer

Review: In 03/2013 I went into a sore at the Dallas Conn's to pay 2 accounts off in full to avoid any interest being added after promotion period. I paid over $2200+ which is the same amount I verified the balance was 3 weeks prior. I verified with a assistant manager(African female) that this balance was paid in full and no additional fees would be added or accrued. I checked my credit 02/2014 and noticed there was a $700+ balance which showed this account was still open and active and current. From there, I went in the store which the assistant manager no longer works. they gave me the cr to contact someone. I contacted the customer service dept, customer relations department, warranty department, and the collections dept with no resolutions. I was told I should have read the contract which showed a balance of $85.00 for insurance. I was advised a store wouldn't be able to see this charge and it is up to the customer to handle this matter. I spoke with 5 different escalation reps and/or supervisors who were only willing to send me a copy of my contract rather than fix the issue. I was told the $85.00 accrued interest over 1 year and now over $700.00. I inquired why haven't I received past due invoices and/or calls pertaining to this matter. I was told the system showed that I was paid up until 03/2014. This makes no sense. If I was paid up for 1 year then the account should not be accruing interest. I am very disappointed, frustrated and appauld that Conn's would ruin my credit over $700 that is not mistake when I paid the account in full and invested over $4000.00 with their company. I have even met with the store manager who has attempted to help but never returned calls or resolved the issue. this is horrible customer service. I verified before making this payment and went by the store employees and/or the assistant manager. I should not be liable for been given the incorrect information and/or the store not having proper tools which is causing misleading information to the customer.Desired Settlement: This account needs to be paid off by Conns and removed/closed from my credit showing paid in full with no negative comments.

Business

Response:

Review: I purchased a Samsung Washer & Dryer pair from Conn's on 03/02/2014. This is the first dryer I have purchased to be put on a pedastal. I had to wait until the contractor could come to drill the hole and run the dryer vent after I picked up the dryer, since we did not know the height of the dryer vent. I wanted to run it straight through the wall and not use a flex hose. The first day I tried to use the dryer it did not work. It ran for about 30 seconds and stopped. I contacted Conn's Manager ([redacted]and their service department. They scheduled a technician to come out. That was a few days of waiting. The technician determined a board to be bad after a consult with his office technician. The part was ordered and came in about the 3rd of April. The technician came out and installed the part today, 04/08/14. That part did not fix it either. It is still doing the same thing. They are oredering the part again plus another board that may be bad also. I contacted Conn's service department and was told they can not replace the machine until after 30 days from the first service call. In the meantime, I have no way to dry my laundry. This has been a major inconvenience, but this does not matter to Conn's. I was originally told by [redacted] that I do not have a warranty because I did not buy the dryer cord from them, and I should take it up with the store I purchased the cord from. I will not do business with this store again. I found out after the sale had been made, they do not keep any stock on hand, so I had to wait until the next week to get it. I was also told they do not deliver to my location. It has been a very poor experience for me and has had me so angry I was shaking. Shame on Conn's for advertising 100% customer satisfaction.Desired Settlement: I would like to have a new dryer delivered to my home and for them to pick up the one that does not work this week.

Business

Response:

Thank you for the

opportunity to respond to Ms. [redacted] complaint. Our records reflect on 3/2/14, Ms. [redacted] purchased a Samsung washer, dryer and pedestals with a manufacturer’s warranty

only. Ms. [redacted] contacted us on 3/25/14, stating

her dryer was not working and started smoking.

A service call was set up with a factory authorized technician and after

replacing 2 recommended parts he reported the dryer was still not

repaired. Ms. [redacted] has been contacted

regarding her concerns and Conn’s has agreed to expedite the exchange on the

dryer as well as the matching washer and pedestals. In addition we have agreed to waive the

delivery charge to pick up the old set and deliver the new one. The exchange

has been keyed, and Ms. [redacted] may visit her closet store to reselect at this

time.

We apologize for the

inconvenience this caused her. If we may be of further assistance, Ms. [redacted] may contact us at [redacted]

Kind regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be the only option open to me. While I do appreciate another washer & dryer, I did have to pay more more for a product that I did not really care for. There was not enough selection to choose something I would like, so I feel as though I had to settle. In my opinion, I should not have had to pay more money for a less desirable product. I asked the salesman to see if they could reduce the price to be comparable to what I paid for the Samsung pair, but was told they could not lower their price. I have no complaint with the salesman, just the store manager, their policies and Samsung. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I am filing a complaint with conns. I have two accounts with them and they call me if I am late one day which is ok because I understand they have to call if you are past due to collect payment. however, the problem I have is they are calling my phone multiple times per day and leaving messages on my voicemail multiple times. This is against the FDCPA laws. They should only be leaving a message on my voicemail once per day. This is harrassment and I need it stopped immediately before I bring up a lawsuit.Desired Settlement: I would like the calls stopped immediately of more than once per day. Please only call once per day and that is it if I am past due. thank you.[redacted]

Business

Response:

Thank you for the opportunity to respond to Mr. [redacted] concerns regarding his accounts. Mr. [redacted] stated he receives phone calls multiple times per day when he is past due on his

accounts.

According to our records Mr. [redacted] signed a 32-month

retail installment contract on March 17, 2013 for account #[redacted] and a 30-month retail

installment contract on March 13, 2014 for account #[redacted]. Account

#[redacted] is due on the 17 of each month and account #[redacted] is due on the

26th of each month. Mr. [redacted] purchased two separate accounts from Conn's creating a call attempt for

each account when it/they become past due. To prevent

call attempts, we can offer Mr. [redacted] a good-will due date change on each

account to coincide with his pay cycle.

Please note, the accounts will have to be paid current in

order to request the due date change.

Business

Response:

Thank

you for the additional opportunity to respond to Mr. [redacted] concerns

regarding his accounts. Mr. [redacted] stated he receives phone calls multiple times per day when he is past due on his

accounts.

According

to our records Mr. [redacted] signed a 32-month retail installment contract on

March 17,

2013

for account #[redacted] and a 30-month retail installment contract on

March 13,

2014

for account #[redacted]. Account

#[redacted] is due on the 17th of each month and account #[redacted] is due on the

26th of each month. Mr. [redacted] purchased two separate accounts from

Conn's creating a call attempt for each account when it/they become past

due. To prevent call attempts, we can

offer Mr. [redacted] a good-will due date change on each account to coincide with

his pay cycle which

would possibly prevent calls so that he has ample time to make payments before

his account(s) become past due. If Mr. [redacted] would like to stop all calls

he can submit a cease and desist request in writing and fax it to

877-404-2431.

While

we disagree with Mr. [redacted]'s comments regarding violations, as Conn's is a

creditor, we hope that the offer of adjusting the due dates will be agreeable to

resolve his concerns regarding call attempts.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Review: 5/31/2014Conns department storesCustomer ServiceOffline Dept.This is the second time I have sent a copy of the invoice showing zero balance on my account and a recite showing the restocking del. fee paid. (Reference FedEx office Fax 5/13/14 sent to your office.)Please remove any thing showing I owe you money, and remove the information you have sent to my credit bureau show I was delinquent. This should have been handled by your department in March of this year. The next phone call I get should be telling me it has been taken care of. The follow is a recap of my doing business with your company.On February 27th I purchased a Samsung washer and dryer set from Conns Department Store in the Cottonwood Mall in Albuquerque. Sale was a promotion for 6 month same as cash delivery with set up included. The units were delivered to my home and set up on February 28th and my wife followed up by using he machine to wash some cloths. After trying to use the machine we found it would not wash the clothes clean and did not fill with water enough to cover the cloths. After numerous attempts on the 27th and 28th we called customer service and explained the problem. They told us we were using the wrong soap. I explained we were using the soap stated in the service manual from Samsung and the problem was not filling with water. We again tried everything they suggested short of filling a bucket full of water and dumping it in the machine. Then I called the store and told them I would like to exchange the units for their top of the line units that would work at my expenses of over $1000.00. They told me to call customer service they could help me. I then called customer service on 28th of February and explained I was not satisfied with the units I had bought and would like to return them and purchase units which worked and was willing to pay for the higher priced units. I was told I would need to pay a $170.00 restocking and delivery them the store at my expenses. I return the productDesired Settlement: I returned the product and got a invoice showing zero balance and paid the $170.00 to cover the restocking and del. charge which I should not have been charged. Now they have been calling for two months first to pay for the product I do not have and second pay for a delivery fee which the store said the 170.00 would zero all balance. This is the worse company I have every dealt with, customer service is zero and it seem their are no one with the company who can make a decision.

Business

Response:

Thank you for the opportunity to respond to Mr. [redacted]

concerns regarding account #[redacted]. Mr. [redacted]

stated he purchased a washing machine that he was not happy with and paid a

restocking fee of $170.00 but account is still opened.

According to our records Mr. [redacted] signed a 30-month

retail installment contract on February 27, 2014. Mr. [redacted]

returned the merchandise on March 6, 201; however there is an outstanding invoice

balance of $85.59 for a delivery fee.

We will concession the delivery fee of $85.59, reverse

the two late fees assessed on the account, reverse any negative credit marks Mr.

[redacted] received and close the account. We have also

placed a cease and desist on the phone numbers associated with Mr. [redacted]’

account.

Mr. [redacted] will receive a close our letter within 30

days of the account closing. Please note, it can take 30-60 days for the

credit bureaus to update the information.

We value Mr. [redacted] as a customer and sincerely apologize for

any inconvenience he has experienced due to this matter.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. It was amazing to me it took this long for Conn's to make the right decision. I can't express how satisfied I am with the professional way the action was taken by the Revdex.com except to say, thank you so very much. :-)

Review: I purchased what I thought was a brand new frigidair french door refrigerator at conns less than 30 days ago, purchase price of $1,599.99 with a 2 year service plan for $199.99. Once it was delivered the service /delivery guy told me to wait a little while to let the refrigerator cool before storing food in it. A couple days later I went and purchased over $300.00 dollars in food to load up my brand new refrigerator. The next morning I had to leave for a week of training out of town. Upon returning home I discovered all my food was spoiled and the refrigerator had a foul smell. The next day I called conns service department and they informed me all they would do is call me back within 72 hours with a repair company to come and see what was wrong with the refrigerator. I was very upset only having this product less than 2 weeks I felt I was sold a lemon product! I called the store I purchased the refrigerator from and spoke with the manager and he refused to do anything and said I would need to call corporate . I called the service department back Monday afternoon after not receiving a call from them, they told me they were working on a repair company still. Being frustrated I called the corporate office explaining my issue and that I would appreciate a new refrigerator since that is what I bought. They refused and stated I would have to have a repairman come see what is wrong with it. A few days later the repairman came out and stated I would need a new circuit board. I called corporate back and told them a product I just purchased should not have this big of an issue already , they still refused to do anything for me. I've spoken to multiple employees of conns and everyone refuses to make this right, all I hear is they can expedite my complaint to management and I will get a phone call within 72 hours. I have yet to get a call from management regarding this matter.Desired Settlement: I want a new refrigerator one that actually works and not refurbished. Or I would like 30% off my original purchased price since in all actuality since my Refrigerator is less than 30 days old and already has to have the main component replaced its refurbished.

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted] complaint. Our records show on

4/22/14, Mrs. [redacted] purchased a Frigidaire French door refrigerator with a

24-month Repair Service Agreement Plan. On 5/3/14, Mrs. [redacted] contacted

service stating the refrigerator was not cooling. A service call was scheduled

for 5/8/14; upon inspection the technician found the circuit board needed to be

replaced. Once parts became available the circuit board was successfully

installed, unit tested ok. On 6/4/14,

Mrs. [redacted] was contacted by a Service Manager to discuss her concerns and

she informed them that her unit was fully functioning and has not had any

further issues with the unit. At this time, Mrs. [redacted]’s refrigerator does

not meet the qualifications for an exchange due to the unit was successfully

repaired; no credit is due to Mrs. [redacted]’s account at this time.

If we may

be of further assistance, Mrs. [redacted] may

contact Customer Service at [redacted]

Kind regards,

Business

Response:

Thank you for the

opportunity to respond to Mrs. [redacted] additional comments. I have confirmed Mrs. [redacted] was sold a

new refrigerator which was delivered from our warehouse. Most manufactures offer warranty from the

time of purchase because products can fail at any time, which is what happened

with Mrs. [redacted]’s refrigerator. We

regret Mrs. [redacted]’s refrigerator did not meet her expectations. As a gesture of goodwill Conn’s is willing to

discount the refrigerator and credit Mrs. [redacted] GE account $481.29. Conn’s ask that Mrs. [redacted] please allow

7-10 business days for the credit to post.

If we may be of further

assistance, Mrs. [redacted] may contact Customer Service at [redacted]

Kind regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

I will accept the the offer given as long as they are still sending me my food voucher for the food lost (approximately $400 worth of good) and the warranty is still in effect that I purchased?

Review: I went in to conn's on **-08-14 to buy a Mattresses /box-spring find one label as a firm Mattresses for 699.99 picked that one out to buy when Mattresses was delivered on **-9-14 it was not what I pick out in the store .when back in to the store to find out why was the wrong Mattresses delivered was told buy salesperson that the Mattresses was label wrong and that I could pick out a new Mattresses that was a firm but I would have to get a different one and pay 10.00 to 15.00 dollars. why do I have to pay more if lable was wrong in the store. now conn's refuse to give me a Mattresses for the price I paid but want me to pay 200.00 dollars to get 899.99 MattressesDesired Settlement: I would like the firm Mattresses for the original price of 699.99

Business

Response:

Thank you for the opportunity to respond to [redacted] complaint.

Our records show on **/08/14, [redacted] purchased a [redacted]

Queen mattress and a [redacted] Queen box spring both with a limited manufacturer’s

warranty and received delivery on **/09/14.

We received [redacted] complaint and found she contacted our

Customer Helpdesk department on **/10/14 stating the mattress she received was

not the mattress she selected. [redacted] states she purchased a queen firm

mattress however; upon delivery she received a queen soft mattress. We

contacted [redacted] on **/04/14 to discuss her concerns; during

conversation [redacted] stated she returned to the store to get the correct

mattress delivered but was informed that the mattress she originally purchased

at $499.99 was tagged incorrectly and retails for $899.99 however; we could not

honored the price. [redacted] also stated that the 40” Samsung television

she purchased the same day was on sales for $499.99 however; after reviewing

her contract she notice she was charged the retail value of $599.99.

After further review of [redacted] complaint we confirmed

with the [redacted] that the queen firm mattress [redacted]

originally elected was tagged incorrectly. Although Conn’s does list the model number on all price tags to

verify which model is available for the sale price listed, we have agreed to

honor [redacted] request to receive the queen firm she originally select

for $499.99. Our records show at the time of purchase, the television [redacted] elected was not on sales however; we currently have that model on

sale for $499.99. Conn’s is willing to honor the television for $499.99 as part

of our 30-day Price Guarantee. [redacted] will need to visit her nearest

Conn’s location to complete her purchase. We sincerely apologize for any

inconvenience [redacted] experienced during this process.

If we may be of further assistance, [redacted] may contact us at

1-8[redacted].

Sincerely,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Review: Brand new [redacted] washer has been repaired once. The product is only one year old. Broken again. Have to wait two weeks for repair. This is not t

Wahing machine one year old. Will not spin. they have come to the house oncde and is broken again. This goes on and on.. When I call I will have to wait two weeks for a service appt. I call and get transferred from one person to the next. Same with dish waser. Installed incorrectly and flooded the kitcher. So upset . Conns is horrible.Desired Settlement: I want the applicance fixed and fast

Business

Response:

Review: We paid our account in full via of telephone with a representative of Conn's. She gave us the payoff amount and we paid it. Months later we received a bill for over $2000.00 saying we now owed the interest because the account was not paid off timely. I contacted the corporate office many, many times with no help at all. I asked them to go back and listen to their recording of the conversation with me on the date the account was paid off. Nothing!!! I went into the store. The sales rep at the store said that it was the insurance on the invoice in the amount of $262.98 that they did not tell me about that they had added interest to. I again talked to corporate office. I did authorize insurance and relayed this to the corporate office. Still no help!!! We began getting at least 5 collection calls a day for months. I did pay a few payments because of their threat to turn us over to the Credit Bureau. This was against my better judgment but we were in the process of buying a house and did not want our credit ruined. We have had approximately 5 accounts with Conn's and have always paid them in full without paying interest. This has been a nightmare! I now found out they did turn us over to the Credit Bureau and we are very upset. We are still receiving calls everyday from a Debt Collection Agency.Desired Settlement: We want this removed from our Credit Report!

Business

Response:

Review: Purchased a ** receiver opened it a week later as it was a present and it didn't work. Contacted the store and they said they could return it fir a 15% restocking fee that's over $150 they asked me to pay so they can take back a Broken product. Finally after they agreed to repair it at their expense I got it back still broken "the manager checked it before I took it home". Sent it back again and they said nothing is wrong with it. 7 weeks later [redacted] they still have the broken unit they won't replace it and every time I call to get something resolved I argue and get hung up on for hours to end up with nothing.Desired Settlement: All I want is a replacement at no cost.

Business

Response:

Review: I purchased a brand new laptop on [redacted]. I purchased it for $899.99, but after other fees...the total amount is $1,810.32. About 3 or 4 weeks of use the screen went blank. I took it back to Conn's. I explained to a salesman why I was there. He said it seemed as if my laptop had a virus. He told me to take the laptop back, and for me to call their repair service department, and that they would guide me to fix it. The repairman was not able to help me. He said that the drive was probably damaged and needed repairs. He told me to take it back to the store and they might exchange it for a new one. He said that one in 1,000 (or 10,000-don't remember) comes out damaged, and mine was that "one." Since I had just purchased the laptop, I tried for them to exchange it for a new one. I pleaded with 6-8 different Conn's employees (including supervisors) to no avail. They would not lend me one either even after I explained to them that I did contract work, and needed to provide my own laptop, otherwise, I could get not work. They said no. It was sent for repairs. They gave me order #[redacted]. They gave me a "process form" stating it would take 7 - 10 business days to repair, and that I would get "process" calls. I have not even gotten a service call letting me know it has been assigned to a tech. It has been about 2 & 1/2 months. I need this laptop for work. I have been paying them, but this month I have not been able to pay them yet due to not getting work at my office because I have no laptop. To reiterate, I need to provide my own laptop since I do contract work. May you help me. I have gotten "very prompt" collection calls when I am 2-6 days late on my payment, yet they have not called me in about three months to tell me my laptop is ready, nor the status of it. I can provide documents if needed.Desired Settlement: I want all my money refunded. I do not want them to charge me a $150 re-stock fee.Please help me.

Business

Response:

Review: I BOUGHT A LIVING ROOM SET FROM CONNS AND I NEEDED REPAIRS. I HAD A TICKET FOR REPAIRS IN SEPTEMBER, AND THEY DIDN'T FINISH THE JOB UNTIL NOVEMBER. THAT TICKET WAS NOW CLOSED, AND THERE STILL NEEDED TO BE REPAIRS FINISHED, SO THEY OPENED ANOTHER TICKET IN DECEMBER. AND TO THIS DAY I HAVE NOT RECEIVED PARTS TO FINISH THE FIRST JOB! I CONTACTED CONNS AND THEY TELL ME ITS "QUALITY FURNITURE'S" FAULT. WHEN TRYING TO RESOLVE THIS MATTER, WHEN SPEAKING TO CONNS THEY PUT THE BLAME ON QUALITY, THEN WHEN SPEAKING TO QUALITY THEY PUT THE BLAME ON CONNS. ITS JUST A CIRCLE THAT KEEPS GOING ON.Desired Settlement: ALL I WANT IS FOR EITHER QUALITY OR CONNS TO FIX MY LIVING ROOM SET. ISN'T THAT THE MAIN REASON FOR BUYING EXTENDED WARRENTY? IF THEY CAN'T FIX THE PROBLEM THEN CONNS NEEDS TO REPLACE MY LIVING ROOM SET.

Business

Response:

Thank you for the opportunity to respond to [redacted] complaint. Our records show on

10/**/11, [redacted] purchased a Catnapper Cortez furniture set with us and

48 month Furnituregard plan. [redacted] contacted us on 9/**/13 stating the arm rest was tearing on his

loveseat and the head rest was bubbling on the sofa. A service call was set-up and upon inspection

the technician found the headrest bubbling was a result of wear and tear which is

not covered by the warranty because the furniture set had not been properly

maintained. The technician also found the

tack strip was coming off he reattached the strip and ordered covers to repair

the tearing. [redacted] contacted us

again on 12/*/13 and stated he was having a new issue with the loveseat and

sofa. After researching [redacted] complaint

I found there was a miscommunication and a delay with the parts needed to

complete the repair. [redacted] was

contacted on 1/**/14, and Conn’s agreed to exchange the sofa and loveseat due

to the availability of the parts needed to complete the repair. In addition Conn’s has offered [redacted] a

discount on the new furniture set they selected. [redacted] will be in the store to complete

the exchange and pick up his new sofa, loveseat and recliner. We would like to apologize to [redacted]

for the experience he had with us.

If I may

be of further assistance, [redacted] may

contact me at [redacted]

Kind regards,

Customer Relations

Review: I spoke with someone in Jan to set up payment arrangements to pay 2 of my Conn's accounts off so I scheduled the money to come out on Feb ** and asked the gentleman what I should do if I get money sooner than that. He said if I called after I made the payment they could cancel the automatic draft. On Feb * I paid both accounts off and called to cancel the automatic draft and was insured it was done. I double checked the week after that and saw there was a payment coming out and called them once again and was again assured it wouldnt come out because the accounts were closed. yesterday I get letters saying both accounts have been paid yet I get an email saying the payment was being drafted but because I didnt have funds it didnt go through. They did manage to take a $246.76 out of my account. I called them and they are rude and said it will take 48-72 hours for the account to be reviewed/investigated for their mistake and now im stuck without buying groceries for my kids. They wont give me contact information for managers and will keep me on hold to wait for one until im too tired to hold anymore.Desired Settlement: I would like my money $246.76 back as I havent owed them anything since Feb * asap and to compensate would like them to take some of the late payments off my credit report.

Business

Response:

Review: WE bought some mattress in february. We did not get them until march. There is a tore place on them. We have called the store so many times but this still has not been resolved. The managers are aware of this but we cannot get this resolved. They keep saying it will be taken care of but so far it has not. We have beengiven the run around ever since we bought these. We want something done. But they just don't seem to care about the customers.Desired Settlement: We want thee mattress replaced. Or if they don't want to do that we want our money back.

Business

Response:

Thank you for the opportunity to respond to [redacted] complaint. Our records show on 2/**/14,

[redacted] purchased 2 Serta IComfort Savant twin XL mattresses and 2 Serta IComfort

twin XL adjustable bases. On 4/*/14, [redacted] contacted service stating one of

the mattresses was coming loose from the corner. We contacted [redacted] to

offer the option of either a concession the account or to exchange the mattress

and we are currently waiting to hear back from [redacted].

If we may

be of further assistance, [redacted] may

contact us at [redacted]

Kind regards,

Customer Relations

Review: I sent a letter to the Conn's Corporate office on March 29, 2014 and as of today (just over two weeks), I have not received a reply, in reference to my complaint. The laptop in which I purchased on August 29, 2013 has had problems constantly and was taken in for repairs five times in about a six month period. (The first repair was only five days after the purchase). Since then, we have taken it in for repairs five times and is still not working properly today. Due to the constant problems, I requested a replacement, which they denied. So, in the letter to the Corporate office, I requested a "cancelation of the contract." I am not sure if there is such a thing as a "lemon" laptop, but as I told them, I believe that is what I have. My husband refuses to take the laptop in again for repairs, since they have failed to make complete repairs, in the past. It may appear that it is working when we are at their repair service location, but it does not work properly when we leave there. As a matter of fact, the repair technician was still having problems on it when we where there on March 6, 2014. When I purchased this "new" laptop, I expected it to operate like a "new" one, not a "refurbished" one.Desired Settlement: I would like to get a refund for what I have paid into my account and just cancel my contract and not have to deal with Conn's any longer.

Business

Response:

Thank you for the opportunity to respond to [redacted] complaint. Our records show on 8/29/13, Mrs. [redacted] purchased a Toshiba Satellite notebook with a

25-month Repair Service Agreement totaling $757.73. We have reviewed Mrs.

[redacted]’s service history and found the 5 service calls on file were due to

software issues. Although Mrs. [redacted]’s

issues were not functional failures. The

repair service agreement covered the system restores to resolve the issues. Therefore, we are unable to honor Mrs.

[redacted]’s request for a refund. Mrs. [redacted]’s service

history is as follows:

9/03/13- Mrs. [redacted]

contacted us stating her notebook was not reading the disc and asking to

delete programs. A remote technician attempted to troubleshoot the

notebook over the phone, but then requested Mrs. [redacted] to bring the

notebook in for review. After

inspecting the computer the technician found the CD/DVD drive was not

connected to the internet and educated Mrs. [redacted] on how to use the disc.

11/19/13- Mrs. [redacted]

contacted us stating the notebook’s pop up blocker was not allowing her to

print out documents. The remote technician found Mrs. [redacted]’s

notebook had an operating system and configuration issue; this issue was

fixed remotely and unit worked properly.

12/02/13- Mrs. [redacted]

contacted us stating she was having the same issue as before, the pop up

blocker was not allowing her to print any documents. The remote technician found Mrs.

[redacted]’s notebook had 1800 errors; Mrs. [redacted] was advised unit would need

to be taken in to service for further assistance. Mrs. [redacted]

brought her computer into service and the notebook was completely

restored, tests were completed and unit tested ok.

2/06/14- Mrs. [redacted]

contacted us again stating her computer was having a lot of pop up issues.

The technician determine the operating system software had to be restored,

once complete the computer tested ok.

3/05/14- Mrs. [redacted]

contacted us regarding her notebook; stating the unit was not connected,

showing internet error, could not go to folders, and settings show unit

connected. A technician ran a diagnostic test on unit and no problem

were found; Mrs. [redacted] requested to have the unit restored, item was

restored and tested ok.

A copy of the Repair Service

Agreement has been included in our response.

If we may be of further assistance, Mrs. [redacted] may contact us at [redacted]

Kind regards,

Conn’s Customer Relations

Review: in December I called and paid off my account with a representative. In april I ran my credit report and there is a hit on there for conns for 15 dollars stating the account is thirty days late. I called the conns and talked to a representative that stated she saw that the account was paid off in December. doesn't know why the 15 dollars came up on there. said that she would file with corporate so that my credit could be reinstated but I am still waiting to get a return call...this has been over a week and I don't feel I should have to call back for their mistake...Desired Settlement: I want my credit reinstated. this have affected my credit score. I have done nothing wrong and I want this fixed immediately....

Consumer

Response:

this is still not resolved. no one has contacted us regarding this matter and it is still on my credit report

Business

Response:

Thank you for the opportunity

to respond to Mr. [redacted] regarding account #[redacted]. Mr. [redacted] stated he called our automated

system in December to obtain a payoff quote.

He was quoted $294.98. Mr. [redacted] called back and made the payment the next day.

Our records indicate Mr. [redacted] contacted our automated system on January 1,

2014 and received a payoff amount of $294.98. He called back on January 2,

2014 and processed a payment for the quoted balance.

The additional $15.55 was due

to property insurance assessed on the account on the evening of January 1, 2014. This amount was not reflected in the payoff quote

through our automated system because it accrued overnight. We will refund

the $15.55 to Mr. [redacted] as well as remove the credit mark from his credit

bureau. Please note it may take 30-60

days for the credit bureaus to reflect the updated information.

We value Mr. [redacted] as a

customer and sincerely apologize for any inconvenience he has experienced

regarding this matter.

Thank you,

Credit Help Desk Specialist

Conn's