B And B Movers

Review: see Attached documentDesired Settlement: see Attached document

Business

Response:

Thank you for the

opportunity to respond to [redacted] complaint. We reviewed [redacted]

concerns and found that he returned his gas cook top and received a full refund

including the RSA totaling $974.22 which was applied towards his account. We

did confirm the $126.00 refund check entered by the sales associate was

submitted in error due to the full refund was posted on his account. Due to the

sales associate’s error and signed document Mr. Walker provided showing a

refund was offered, Conn’s has agreed to honor his request an issue a refund

check in the amount of $126.00; we ask [redacted] to please allow 7-10 business

days to process and receive.

We appreciate [redacted]

for bringing this matter to our attention and we sincerely apologize for any

inconvenience [redacted] experienced during this process.

If we may be of further

assistance, Mr. Walker may contact Customer Service at 1-877-358-1252.

Kind regards,

Review: Purchased a livingroom set 3 weeks ago ans it is sinking in the middle and the polyfill is bulging,on all 4 pieces.

Product_Or_Service: WINSHIP

Order_Number: [redacted]

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Replacement

Replace it

Business

Response:

Thank you for the opportunity to respond to **. [redacted]’s complaint. Our records show on [redacted], **. [redacted] purchased the [redacted] Furniture [redacted] Dark Brown living room set which consist of four pieces (sofa, loveseat, chair and ottoman all with a 48-month FurnitureGard Plan. **. [redacted] signed his delivery ticket acknowledging all items were received in good order on [redacted]. We reviewed **. [redacted]’s complaint and found he contacted our service department on [redacted] stating all four furniture pieces were sinking. A service appointment was scheduled on [redacted]; during inspection the serviceman was unable to find any defects in the workmanship on all furniture pieces and reported each item was up to the manufacturer’s specifications. At this time we are unable to honor **. [redacted]’s request for an exchange; based on the serviceman’s report **. [redacted]’s furniture set does not meet the qualifications for an exchange under the Terms and Conditions of the manufacturer’s warranty or the FurnitureGard Plan. If we may be of further assistance, **. [redacted] may contact Customer Service at [redacted]. Kind regards, [redacted]Customer Relations[redacted]

Review: I bought a [redacted] 46" deck from Conn's on Town East in Mesquite, TX from [redacted] on [redacted]. Took it home and took the safety feature off, filled with gas and oil, it fired right up but when you drop the blades it automatically dies. I have contacted the store everyday since. I have talked with my sales person and the person over the lawn movers and the store manager everyday. They tell me someone will contact me. Ti's now been 11 days and no one has contacted me. I spent $1700 on a lawn mower that I can not even use. I am very upset and have contacted the new media.Desired Settlement: I need someone to please repair this lawn mower as soon as possible so I can use it.

Business

Response:

Thank you for the opportunity to respond to [redacted] concerns regarding the repair of the lawnmower he purchased in [redacted]. Our records indicate that we completed the repair as of [redacted]. In the event [redacted] has additional concerns, he can contact me directly by calling [redacted]. We value [redacted] as a customer and sincerely apologize for any inconvenience he experienced concerning this issue.

Sincerely,

Review: On [redacted] I purchased 2800.00 dollars worth of furniture from Conn's Lake Charles location.([redacted])Within less than a two week period, I called Conns and informed them that the furniture which included a [redacted] reclining sofa, loveseat, and chair had pockets of foam missing and that the furniture looked defective. It was sagging where no one sat on it. They assured me that the matter would be taken care of asap. Within a couple of days I received a phone call from there representive [redacted] repair. They scheduled a appointment to take pictures of the furniture which they did and they summitted them to Conns and in which conns said that they would repair the furniture. I waited several weeks about 4 weeks and received no time for the [redacted] repair to be done, so I called back Conns and spoke with them a second time and they appoligized for the mixup and said they would have to start the process all over again. I said that was fine and within a couple of days [redacted] had called me again. After the second visit thet stated the same as the first and then now they are refusing to fix saying that its normal wear and tear after only two weeks of owning the furniture. I have called several times trying to resovlve this and they keep telling me there is no returning and the insureance that I also pruchased is no good. They keep thelling me they will fix it and ignoring my calls and not calling me back when they say they will. I have spoken with there complaint department and was told they would get back but have received no return call.

Product_Or_Service: [redacted] Sofa, Loveseat, and Recliner

Order_Number: [redacted]Desired Settlement: I would just like for them to repair the furniture like they said they would. I was assured that it would be taken care of 2800.00 dollars worth of furniture should last more than 2 weeks. I was also talked into the furniture insurance saying that it would cover anything by the [redacted] named [redacted] on the date of sale. I want the furniture to be like the one I purchased in the store [redacted]. Thats all I want.

Business

Response:

Review: We made our [redacted] payment of $140 for our conn's acct #[redacted] via [redacted] bank draft for [redacted], we received our first call from conn's on [redacted] requesting payment at that time I contacted my bank who contacted Conn's they spoke with [redacted] who made confirmation that payment was made but misapplied they would have matter resolved within 3-5 business day's. On [redacted] we received another call from Conn's requesting payment on same acct we then explained our payment was misapplied to a closed account and was promised to us on [redacted] that they would move payment, [redacted] (Conn's) then stated that if we do not make payment on [redacted] we would loose our "Same as Cash Option" we continue to explain that payment was made but misapplied, we then contacted our bank again they spoke with conn's again they promised that matters would be resolved in 3-5 business days once again confirmed that they would resolve problem. Conn's continued to make 3 more collection calls on [redacted] spoke with [redacted] with cust svce who continue to confirm they would resolve problem. On [redacted] spoke with [redacted] with conn's who stated she did not see any record of payment or any notes on acct that indicate payment was misapplied stated that we must make "past due payment Immidately" [redacted] was very rude and did not listen to any of previous acct activies demanded payment. I then contact Cust svc again spoke with [redacted] who requested Confirmation of bank draft or statement for confirmation payment was taken out of our acct. Called Conn's cust svc again spoke with [redacted] faxed proof of bank draft said he would forward for investigation. Called cust svc on [redacted] spoke with [redacted] who confirmed faxed stated would be resolved in 48 hours. I then notified [redacted] of problem continues they state they would follow up. Recd another collection call today demanding a payment that conn's recd on [redacted] Conn's communication throughout dept is horrible unsure if this problem will ever be resolved.Desired Settlement: I would like My payment of $140 applied to the correct acct [redacted] and for them to continue to honor the "cash option" that was promised at the time of purchase as agreed. All Late fee's removed from our acct per we've done everything in our power to resolve.

Business

Response:

Review: Purchased sectional couch at the [redacted] location on 07/27/2014. A few days later we picked up our couch at their warehouse. We tried to check thoroughly for any damage at the dock. When we got home and removed the plastic from our furniture, it was stapled to the cushions This was the start of a long process. I immediately called the store and was told I could pick up a new couch. Then I called the dock and they needed a name for the approval. They called the store and was told there was no such approval, this led to the numerous miscommunications. I had to call repair to come out and service it. Repair said it couldn't be repaired. Then, I called the store back. They said why did you call repair, you had an approval for an exchange from [redacted]. I then relayed, due to the miscommunication, I was told to call repair. As the repair calls become one after another, and the couch declined in appearance. I finally got a hold of [redacted] at the store. She then verified it the couch was a manufacturing defect. This concluded in another month of calls to get an exchange approval. This was 11/8/14. As this was going on, I had called corporate trying to see the delay in exchange, was told you picked couch out, your problem. Called store back few days later, was angry, [redacted] said she had gotten approval for just the chaise and couch, not the ottoman. Another few weeks pass, finally a complete approval on 12/08/14. We did an in store exchange on 12/09/14 for a totally different couch and was told delivery on 12/18/14. I took off work again as I had taken off work numerous times for repair, thinking this would be over. On 12/18/14, no one arrived. I called the delivery and was told another miscommunication, delivery is on 12/19/14. At this point my boss is leery of me taking off and can't believe the time frame and mess. Yet again, I take off on 12/19/14. Again wait all day being told would deliver. Was told when called delivery, was never on truck. Product was not even in stock. Was then told new delivery date 12/30/14. Again, loss day of work and never on truck, because was not in stock. Called delivery driver back on his cell, which he left me when he texted me on 12/30/14 to verify address and time frame. asked for [redacted]. I was told it was not me you spoke with earlier, I do not know who you are. Which I still have the text on my phone, after being called a liar and he hung up. I proceeded to call the store and speak to [redacted] the manager, he said he would check into it. I didn't receive a call after a few days, so I then called him back. He said it was still not in stock and didn't know when it would be. I was extremely upset and asked him if they could at least pick up the damaged couch. He said driver couldn't come out for this. I returned the damaged couch myself on 01/07/15 after speaking with [redacted] at the warehouse. Giving me approval to do so. I put in a call to the corporate office on 01/13/14, after never getting any help with when the new couch would be delivered. I received a ticket number and told everything would be in the notes. I waited again and nothing. On 01/14/15 I received a letter from the corporate office. I was hoping, finally a solution, it was a $100 gift card to Conn's. This was because I expressed the numerous days I had lost from work. A gift card was an insult after all I had been though. I called in on 01/15/14 and and got a hold of [redacted] she said what merchandise do you have in your possession. I replied none. Had returned damaged couch and never received new one. She apologized and said they should cancel the account, because at this point I didn't want the new couch or any further dealings with Conn's. [redacted] said I will call [redacted] to verify what was said. She called the store and he proceeded to tell her I wanted the couch after I expressed I did not. She said is this what you want, no, I want it cancelled. She told me [redacted] from corporate would call me back to get this finalized. As of that day, no return call, except numerous calls are you going to pay your bill, we do not show the couch as returned. I get a slew of about nine calls a day. I , at one point stopped answering , because I told the [redacted]e story each time a rep called. I filed a complaint with the [redacted]. I didn't want to loose my job from all the calls. My husband and I went into the store for the last time and spoke to [redacted], in charge for this particular night for [redacted]. He said he would call the [redacted]. The [redacted] advised him to put it all in notes and email to [redacted]. I have been calling the store to [redacted] and [redacted] for over a week, being told nothing has come in for a response for the email, they will let me know. I , was again upset for the delay. The time it has taken and nothing I try is resolving this. I was even told by [redacted] it was from miscommunication and not my fault. If it isn't my fault then why must I keep getting calls for the payment and no calls to resolve. I have paid on time up until January. I have been a customer for numerous years and paid on time. This was the worst experience I have ever been through. I have even tried to get through this with a positive attitude. Which I am the one treated unfairly. Please help me by cancelling this account. For the time, which I will never recover and frustration this is all I want.Desired Settlement: Cancel account

Business

Response:

Thank you for the opportunity to respond to [redacted]’ complaint. After further review, Conn’s has agreed to

honor [redacted] request to return her furniture set and cancel her account.

We confirmed with the manager that [redacted] has returned her merchandise

back to Conn’s. As of 2/17/15, we have submitted a request to issues a full

refund in the amount of $1764.43 to close [redacted]’ account. We sincerely

apologize for any inconvenience [redacted] experienced during this process.

If we may be of further assistance, [redacted] may contact customer

service at [redacted].

Kind regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. Thank you for clearing this matter up. I will follow up with Customer Service to insure my credit report is updated. Thank you for your time, [redacted]

Review: WE HAVE HAD NOTHING BUT PROBLEMS FROM CONN'S. THE FURNITURE IS FALLING APART, AND THEY REFUSE TO FIX IT. WE PURCHASED THE FURNITURE GUARD, AND STILL WILL NOT REPLACE THE BROKEN FURNITURE. THEY WILL NOT HONOR THE AGREEMENTS THEY MAKE ON THE ACCOUNT. THEY CONTINUE TO HARASS ME AND MY WIFE ABOUT PAYMENTS THAT ARE NOT DUE. IT HAS BEEN A NIGHTMARE. THEY HAVE RUINED MY CREDIT AND HAVE MADE MY LIFE MISERABLE. THEY WILL NOT HONOR THEIR CONTRACTS, OR PAYMENT ARRANGEMENTS.Desired Settlement: THE ACCOUNT FIXED. THE PAYMENTS REDUCED LIKR THEY ARE SUPPOSED TO BE. THE FURNITURE REPLACED. THE CREDIT BUREAU CORRECTED.

Business

Response:

Review: On 12/**/13 I purchased a fridge at Conns my first payment was due on 01/**/14 and I already have had a service repair man out I have called Conns to see what they would do for me thinking that they would just exchange it for a new one being that there fridge is less than a month old being that I am a new customer instead all I got was rude customer service all they could tell me that they would order the part and that I would have to wait til the part came in Mean while my family and I been with out a fridge going on two weeks they offered to reimburst me $150.00 dallors for my food lost I tired to explain to them that I wanted a better solution to my problem that $150.00 was not going to take care of the facted that I couldnt keep milk or other foods for my kids to eat .To me it all sounds like they dont care about givving true customer service .Another thing they told me if I returned it I would have a 15% restocking fee for them selling me a bad fridge .Something just doesnt sound right to me .I also asked if I found my own repair man to fix the problem so that iwouldnt have to wait if they would reimbust me and they said no that that would void my warranty .all I could say is I was not givving good customer service and I will think twice about ever buying anything from this peopleDesired Settlement: I would like for them to replace my fride or take it back and refund all my money without it effecting my credit .It is not my fault they sold me a bad fridge

Business

Response:

Thank

you for the opportunity to respond to [redacted] complaint. Our records show on 12/**/13, [redacted] purchased

a Frigidaire side-by-side refrigerator which was delivered on 12/**/13. Our records show [redacted] contacted us on

1/**/14 and stated the refrigerator was freezing up and the food was bad. A service call was set-up for 1/**/14 and upon

inspection the technician found the damper control needed to be adjusted and

the Basewater filter needed to be replaced.

The filters were installed on 1/**/14, and his refrigerator was

successfully repaired.

Although

we are unable to honor [redacted]’* request, his refrigerator was repaired

within 10 days of contacting us for service.

No refund is due to [redacted] at this time.

If

we may be of further assistance, [redacted] may contact me directly at [redacted].

Sincerely,

Customer Relations Officer

Review: A few months ago my wife and I purchased a washer and dryer from Conns. We spent around 6k. Now the washer has an error code. I called the service dept. on 2-22-14 because we have a maintenance agreement, They said a manager would call me back within 24-48 hours and no one ever called me. I called a few days later and they kept transferring me from dept. to dept. and finally transferred me to an automated machine. I was emailed today 2-27-14 and they said someone would contact me and once again no one did. I would like someone to fix my washer at no charge of course and to be compensated for my laundry bill which is around 80 dollars so far.thanks,[redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

I want the machine fixed at no charge and my laundry bill paid.

Business

Response:

Complaint # [redacted]

Thank you for the opportunity to respond to Mr. [redacted] complaint.

Our records reflect that Mr. [redacted] purchased product from us via invoice #[redacted] on 3/9/13. Mr. [redacted] contacted us on 2/22/14 for service on the unit stating

he was receiving an error message. On 2/25/14, Mr. [redacted] called in and was

advised that we were assigning his work order to a 3rd party vendor servicing

his area. We made attempts on 2/26, 2/27 and 2/28 to contact Mr. [redacted] for

service with no response and voice mail was not setup on the contact number. On

3/5/14 Mr. [redacted] contacted us again regarding service and the ticket was

completed on 3/7/14. The delay in service was due to not being able to contact

the customer for the appointment. Our repair service agreement does not cover laundry cost (See

attached Repair Service Agreement). If Mr. [redacted] requires further assistance

with the unit he may contact our service department at 1-855-266-6349.

If we may be of further assistance, Mr. [redacted] may contact us

directly at 1-877-358-1252.

Kind regards,

LaKena Alexis

Conn’s Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

To whom it may concern:

At least you were honest enough to admit it took Conn's 4 days to make an attempt to contact me. I only saw one or two numbers on my caller id so I know I wasn't called that much. Anyways, I called many times and finally my washer was fixed after almost three weeks. It was fixed by an LG repairman from the LG warranty (Not Conn's). I was very unimpressed by the service I received from the Conn's Service Department. I would like 100 dollars for laundry expenses and a full refund of the useless maintenance agreement I bought from Conn's.

Review: I recently purchased over $3,000 worth of new living room furniture and a 39' flat screen tv from CONN'S located in Arlington, Tx which is near The Parks Mall. Everything was delivered this past Saturday Mar 8 and was all assembled except the tv which remained in the box. I later removed the tv from the box, disconnected my old tv from the cable and connected the new one and discovered it did not work. I live in Arlington but I pastor a Baptist Church in East Tx and couldn't do anything about this problem until yesterday Mar 10. I therefore stated to the person who sold me this furniture that this tv did not work and could I possibly come in and make an even exchange, but she said this was not possible because 24 hours had expired and I elected not to purchase the $300 warranty. I'm stuck with a tv that has never worked from the time it was delivered up to now with my first installment is due in April; and I don't believe this is fair regardless of their store policy.whatever happened to a factory warranty? Whatever happened to making the customer satisfied and their business valued? They sent at least 4 letters offering me a line of credit and when I decided to inquire about this and was approved, they texted and called me a number of times encouraging me to come to their store and shop; but now I'm not getting any satisfaction regarding my concerns. I have voiced my concerns with [redacted] of the Dallas Morning news and got a response stating that there has been other issues with CONN'S that got the attention of the attorney general and therefore I have been given some instructions on what my next step should be. I'm writing you as well to make you aware of what CONN'S is doing to their customers. I'm of the opinion that this is BAD BUSINESS!!

Thanks for this moment

Rev [redacted] Sent from my iPhoneDesired Settlement: Unspecified

Business

Response:

Thank you for the

opportunity to respond to Mr. [redacted] complaint. Our records show on 3/8/14, Mr. [redacted] the United Furniture Melody set, Catnapper

recliner, and a 39” Haier TV. Mr. [redacted] contacted us stating his television

will not recognize a signal. On 3/11/14, Mr. [redacted] received

an exchange for his television because the item failed within 72 hours of

original purchase. We attempted to contact Mr. [redacted] on 3/27/14 to discuss

his complaint, but was unsuccessful in our attempt.

If we may be of

further assistance, Mr. [redacted] may contact Customer Service at [redacted]

Kind regards,

Customer Relations

Review: I bought a Frigidaire refrigerator on Sunday March 23. I got it home and did not work. They would not make it right. They said they would have to repair it and that could take up to two weeks or more. In the men time I had to buy a small one until they fix it, if they can.Desired Settlement: A brand new working replacement

Business

Response:

Thank you for the opportunity to

respond to Mr. [redacted] complaint. Our records show on3/23/14, Mr.

[redacted] purchased a Frigidaire refrigerator with a limited 1-year manufacturer

warranty and two water filters totaling $1818.57. Our records show on 3/24/14, Mr. [redacted] contacted us

regarding his refrigerator; stating the unit was not cooling. An exchange

was not offered within the 24 hour failure because Mr. [redacted] admitted to damaging the fridge by

breaking the handles off and punched the fridge in frustration. As a good will gesture Conn’s has

agreed to exchange Mr. [redacted]’s refrigerator as of 3/29/14 Mr. [redacted] has reselected and replaced

his refrigerator.

If we may be

of further assistance, Mr. [redacted] may contact Customer Service at 1-877-358-1252.

Kind regards,

Customer Relations

Review: I had purchased a lawn mower from Conn's on 8-*-2012. Since this time the mower had been in the shop 4 times. I have only used the mower 4 times total to try and cut my grass. Each time there has been an issue with the mower. I have sent it in for repair and was told by the store manager [redacted] that the mower would be replace after the third time of repair. this was due to it being a lemon. After the third time the service dept asked me to give them another chance to repair it. I said no at first because of all the issues I had already. we talked more on the subject and I said I would give him one more chance but if it was not fixed, I would send it back in for replacement. I got it back and it was still not fixed. I sent the mower back in and now I am being told they can't replace it because they do not sell mowers any longer. I told them that is not my problem and I would not accept anything other than a replacement or my money back. I have called the corp office and was hung up on once. they said it was the service managers call to replace it. The said if it could be repaired that is what they would do. I explained my problem and still no help. My service agreement says after 3 times it is considered a lemon and should be replace with a new one or to give a refund of store credit, check or gift card of the value. I am asking for a replacement or refund because I do not feel I can get the service I paid for. Conn's has only given my lies and false promises. I am very disappointed after all the years I have been with them that they would treat me this way. At this point, I do not know if I will every do business with them again. I am not asking for much, just what I am due.Desired Settlement: I would accept a new mower in exchange or a refund of the purchase price of the mower and warranty. I will accept a refund as a credit on my account or check payment.

Business

Response:

Thank you for the opportunity

to respond to [redacted]’ complaint. Our

records show on 8/**/12, [redacted]’ purchased a Toro push mower and 36-month

repair service agreement with us. We

have reviewed [redacted]’ complaint and repair history and found his mower

does not qualify for an exchange at this time.

Three of the four completed service calls shown below indicate the mower

had not been properly maintained.

On 5/**/13, [redacted]’

contacted us stating the mower would not crank.

Upon inspection the technician found the mower had bad gas in the

carburetor/bowl. The technician cleaned

the carburetor and the complete fuel line system. Although the repair was not covered by the manufacture

warranty or repair service agreement Conn’s repaired the mower at no charge to [redacted]’.

On 7/*/13, [redacted]’

contacted us stating the lawn mower throttle or chock rod continued to stick

and the mower shuts off. Upon inspection

the technician found the kill switch was dirty causing the switch not to have a

good contact. The technician clean the unit

and adjusted the self propel again at no charge to [redacted]’.

On 7/**/13, [redacted]’

contacted us stating he was having the same issue and that this was the third

time his mower was in service. The technician

assessed the mower, replaced the carburetor and cleaned the dirty spark plug.

[redacted]’ contacted

us recently on 3/**/14, stating this was the fourth time his mower was sent to

service for the same issue and he wanted an exchange. A service call was set-up and upon inspection

the technician found the kill switch on the brake assembly was rusted which

caused the switch not to have good contact.

Although rust is not covered under warranty we replaced the brake

assembly which would have been covered under warranty had it not been

rusted. ** Please reference picture

attached.

[redacted]’ has been

contacted by the Service Manager regarding his concerns and is aware his mower

has been repaired and is being sent back to the store to be picked up.

If we may be of further

assistance, [redacted]’ may contact us at [redacted]

Sincerely,

Customer Relations

Officer

Review: I bought a sofa and love seat and within two months September. I notice the sofa the back portion had a sharp piece of metal sticking out. I tried to call for exchange in furniture or substitute. They told me to come in. When I did go in the store was close and we were being redirected to the Lewisville, Texas store location. I have call six to ten times every month trying to get someone to inspect the damage furniture and come pick it up. There have not been anyone that has come out as of yet. It has been pass seven months. Please tell Conns to take this collection furniture bill off of my credit. I am not liable to pay for damage furniture. They are probably trying to allow my warranty to run out. I need them to come ASAP to pick up their furniture. Thanking you in advance.Desired Settlement: Also I want them to pick up their damage furniture and give me my money back on the portion that I did pay. Conns need to call the three credit bureau and take that bill off of my credit. Also they need to let everyone that I am not liable for the damage furniture that I purchase.They owe me a n apology.

Business

Response:

Thank you for the

opportunity to respond Mrs. [redacted] complaint. Our records show on 6/13/13, Mrs. [redacted] purchased a Bristol

furniture set which consisted of two pieces; sofa and loveseat with a 48-month

FurnitureGard Plan on both pieces. Both items were delivered on 6/15/13

and received in good order. Our records show

four service orders have been set-up however each time we have attempted to

contact Mrs. [redacted] to

schedule an appointment, we have been unable to reach her. Therefore, we are unable to honor her request

for a refund or exchange. We have

provided below a summary of the call attempts made by the US Quality Furniture. To ensure Mrs. [redacted]’s repair needs are

addressed we will need to schedule an appointment to assess her sofa and

loveseat. We have provided US Quality Furniture

the phone number and email that has been provided in this complaint. In addition, Mrs. [redacted] may contact US

Quality directly at 1-800-774-8700 to schedule an appointment that is convenient

for her.

3/12/14

– Mrs. [redacted] contacted us stating the

sofa had two metal pieces sticking out and the loveseat had two metal pieces

sticking out from the back of unit.

USQ attempted to contact Mrs. [redacted] on 3/13/14, 3/14/14, and 3/15/14 to

schedule an appointment; the service order was cancelled on 3/17/14

due to no contact.

3/25/14- Mrs. [redacted] contacted us stating her sofa and loveseat had

metal protruding from the back side of the units. USQ attempted to contact

Mrs. [redacted] on 3/27/14, 3/28/14, and 3/29/14 to schedule an appointment; the service order was

cancelled on 3/31/14 due to no contact.

4/02/14- Mrs. [redacted] contacted us we attempted to contacted

Mrs. [redacted] on 4/03/14, 4/04/14, and 4/05/14; service order cancelled on 4/07/14

due to no contact.

4/09/14- Mrs.

[redacted]’s service ticket was once again opened to have a service

technician come and inspect her sofa and loveseat; we attempted to contact

her on 4/11/14, 4/12/14, and4/14/14 service order was cancelled on 4/15/14 due to no

contact.

If we may be of

further assistance, Mrs. [redacted] may contact Customer Service at 1-877-358-1252.

Kind regards,

Conn’s Customer

Relations

Review: I have endured numerous problems while doing business with Conns. My matter is not just a billing and sales issue but also concerns with contract falsification, customer service issues, sales issues, and service issues. The sales person first lied about the contract details and falsely gave information about the account that contradicted what was in the paperwork. After receiving the product it was broken after 2 weeks and took countless months to repair. It took numerous attempts to speak with the supervisor in order to get the product repaired. Conns is failing to uphold the deal I was promised initially by the sales person. When decisions were made on my account by Conns personnel I was never informed and they stated that they would email me regarding my account but never followed through with the request. Whenever I called to speak with a representative, they would withhold or tell me false information. I am outraged that Conns is able to do this type of business and CON people out of their money. I am hoping to find a solution through the Revdex.com.Desired Settlement: I would like Conns to honor the deal I agreed to when I initially purchased the item. They have been able to alter the terms of the agreement in their favor and gain a profit of about $1000. I was told I have 12 months to pay the item off before interest is added and I would like to have that opportunity. They have unjustly added interest to my account without explaining why or when it was added. Being able to purchase the item at the quote I was given would be the ultimate solution.

Business

Response:

Thank you for the opportunity to respond to Ms. [redacted] concerns regarding the no-interest promotional offer. According to our records, Ms. [redacted]

signed a 32-month installment loan contract with a 12-month no-interest cash

option on May

7, 2013 with an expiration date of May 7,

2014.

At the time of purchase Ms. [redacted] was provided

a copy of the invoice and no-interest cash option terms. Our records show Ms. [redacted]’s cash option

voided in December due to the late payment that was made. We show the February’s payment was late as

well. Due to the untimely payments paid

on this account, we are unable to reinstate the cash option. The current balance is $2,601.27 and

the early payoff is $2,201.80. The

next monthly payment of $129.49 is due on May

7, 2014.

We have attached a copy of the signed contract,

cash option agreement, invoices, and payment history to Ms. [redacted] to review

and retain for her records.

Kind regards,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I recently went into a Conns location where they informed me that my cash option should have not been taken away. I am being told conflicting information on this issue.

Regards,

Business

Response:

To better assist Ms. [redacted] we have reattached a copy of the signed

contract, cash option agreement, invoices, and payment history for her to review. If she finds an inaccuracy, she may contact our

Customer Service department at that time to discuss. Customer Service can be reached at [redacted]

Kind

regards,

Customer Relations

Review: I am a very DISSATISFIED customer who will NOT be returning to Conn's in the future. From the moment I opened my account I was faithful & made ON TIME payments towards my balance of which I paid off EARLY. I enrolled in their Automatic Draft program where payments were pulled from my checking account each month for an amount of $300. This amount was twice the monthly payment per my contract. On 11/08/2013 I called their customer service department and completed a payoff transaction in the amount of $366.92 + 3.00 processing fee. At that time I was told that payment would satisfy my balance, close my account, and cancel my next scheduled automatic draft of $300.00. However this was NOT the case. A week later, on 11/15/13 Conns.com drafted my account for another $300.00 payment. I called customer service and was told a refund would be processed immediately but could take 7-10 business days. As of December 10, 2013 that refund still NOT was provided to me. I then called my bank and disputed the amount drafted on 11/15/13 of which MY BANK refunded MY MONEY. Conn's finally decided to send me a refund check which I received on 01/23/14 in the amount of $300.00. This dispute was more than 45 day old at that point. I never cashed the check & did destroy it. It is now March 2014 and Conn's is harassing me and my family members regarding a debt that I DO NOT OWE!!! Not to mention reporting FALSE information on my credit report. They call from 8 different numbers (All saved in my cell phone). Each time I speak to someone they agree there was an error on Conn's behalf but no one seems to follow thru. It upsets me more because I have never been late, and the payments were no problem. Then, I am insulted by the collection practices, and the audacity to offer me more credit... AS IF!Desired Settlement: I am requesting that Conn's correct my file & credit report by updating the balance, payments, and dates to reflect the PERFECT payment history I had with them and put my account BACK in good standing. I request they supply a corrected copy of my payment history to me and all credit agencies who have received this erroneous information within the last 6 months. Plus provide me with the name, address, and telephone number of each subscriber that received the erroneous information.

Business

Response:

Thank you for the opportunity to assist Mrs. [redacted] concerns regarding account #[redacted]. According to our records, Mrs. Williams

made an overpayment of $300.00 on November 18 2013. We

processed a refund of $300.00 for that overpayment on November 30,

2013. Mrs. [redacted] then disputed

the payment with her financial institution on December 10,

2013. The payment was then

charged back to Conn’s on December 19, 2013 which resulted in the account reopening

and leaving an outstanding balance of $300.00

After further research, we have found that the refund

check mailed to Mrs. [redacted] on November 30, 2013 has not been negotiated. As a result, we have reversed the refund

amount of $300.00 and the two late payments assessed on the account. We will also reversed the two credit marks

due to the error.

We value Mrs. [redacted] as a customer and apologize for

any inconvenience she has experienced due to this matter.

Thank you,

Credit Help Desk Specialist

Conn's

Review: I purchased the product in October 2013. I got a hard drive failure error in March & took the PC in for repair. PC was returned & error occurred after less than a week. PC was returned for service in April for same issue. Picked up PC & less than a week's use, hard drive error reoccurred. Took PC back for third time in May. Picked up June 7 & got same error upon trying to boot up PC. Top of monitor was not put back together completely-gap @ top. Called service & was told to send back for service again. Purchased repair service agreement states replacement will occur if unable to repair product after three service attempts. Agreement is not being honored. I am being told I must return the PC a fourth time. I have been unable to use a product I'm still paying for in 3 months.Desired Settlement: I would like a refund of all payment & cancelation of the retail installment contract & repair agreement with no liability for me.

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted]’ complaint. Our records show on

10/16/13, Mrs. [redacted] purchased a Hewlett Packard Pavilion Aio computer with

a 25-month Repaid Service Agreement Plan. After further review and research, we

show Mrs. [redacted] placed five service calls regarding her computer; however

only two service calls were completed. On 3/12/14 and 5/11/14, both service

orders were cancelled due to Mrs. [redacted] did not bring computer into service

for repairs and on 4/13/14, the service order was cancelled due to the

technician ran diagnostic test for two days and no issues were found. The last

service call we received from Mrs. [redacted] was on 5/21/14, stating the

computer is displaying an error message disc failed. We received Mrs. [redacted] computer on 5/27/14; upon inspection the technician ran diagnostic tests and

unit tested ok however, he reported the hard drive was making squeaking sounds

not associated with normal operation and a new hard drive was ordered for

repair. On 5/29/14, the technician installed and imaged the new hard drive and

completed updates; unit tested ok and was returned to the store for pickup. As

of 6/19/14, Mrs. [redacted] has not contacted service to report any further

issues regarding her computer. If Mrs. [redacted] is in need of service, she can

contact the Service Department at [redacted] to schedule a service

appointment. At this time we are unable to honor Mrs. [redacted] request for a

refund on payments made to her account or cancel her retail installment

contract. Mrs. [redacted] may cancel the Repair Service Agreement at any time and

receive a pro-rated refund.

If

we may be of further assistance, Mrs.

[redacted] may

contact Customer Service at [redacted]

Kind regards,

Review: ON OCT-7 2013- CONNS IN [redacted] PROCESSED STOLEN INFORMATION;-- WHICH WAS STOLEN FROM ME[ WIFI] AND THE PERSON WHO USED MY INFORMATION BOUGHT GOODS THEN BILLED MY ADDRESS USING STOLEN INFORMATION--THE BILLING WAS TO MY ADDRESS [redacted]- PERSON BILLED; [redacted] WHO LIVES AT [redacted]- BUT, APPARENTLY HAS NO I.D. FOR THAT ADDRESSDesired Settlement: THE PERSON - [redacted] - STEALS INFORMATION FROM THOSE WHO'S INFORMATION IS OUT THERE--BUT CONNS HAS CONTINUED BILLING USING THE ADDRESS- WHICH WAS STOLEN

Business

Response:

Thank you for the opportunity to

respond to [redacted]’ concerns regarding a Conn’s Account. [redacted] stated his information was stolen

from him because he is receiving mail from Conn’s for another individual.

We have placed a cease and desist

on the address provided by [redacted].

Please allow up to 24 hours for the request to be processed. [redacted] should not receive additional

mailings going forward.

In the event [redacted] receives

additional mail from Conn’s we ask that he mark it for return and contact us

directly so we may immediately address the issue further.

We apologize for any inconvenience

[redacted] has experienced due to this matter.

Review: It was brought to my attention by my employer that I was more than 30 days late on my account with Conn's as of January 2014, and that I'm at risk of losing my secret security clearance and losing my job if it's not corrected. I contacted Conn's on July 9th, and was told by the agent he did not see a 30 day late for January 2014, and to fax a copy of the credit report, a few days later I called back and was told that it was correct, with no evidence of investigations. I did a dispute with the credit bureau. I called back to the Call Center and spoke with a lady on July 17, and explained that I need to get this resolved quickly with them in order to keep my job, they seemed unconcerned. They told me it would be forwared and escalated and that I had too many NSF was the reason for the late payments. I explained to them that, I made double payments by accident and had to cancel the double payments for several months, and when I called and ask them to cancel it, they couldn't, so I cancelled the bill payments with my back, and allowed Conn's to debit from my bank account. They also told me I only made a payment for 68.00 in January, when I have evidence of another payment made on the account. I had issues on 2013 because I was on government furlough but always made arrangements and granted extent to prevent from being more than 30 days late and was told ext would not cause adverse issues with my credit. I spoke to [redacted] employee [redacted] who disregarded anything I said, and only told me what she shows, never ask me to send in additional information, just told me they would not remove. I'm at risk of losing my job over 10 years, my home, and everything. Conn's seemed unconcerned to assist me, not even on a goodwill basis if it was my error, but its not. I have been a customer of Conns since 2011 and recently just paid off an account, which there is credit balance on. I will never do business with Conns again! All there customer service reps have given me different information.Desired Settlement: I want the 2 30 days neg corrected and deleted on my account, and updated with the credit bureaus so I don't lose my job, I want them to review my payment history on the that I have faxed to them.

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted] concerns regarding account #[redacted]. Mrs. [redacted] stated she has received two credit marks and they are not valid.

According to our records, Mrs. [redacted] signed a 30-month

retail installment contract on April 1, 2012. Mrs. [redacted] received one credit mark in

January 2014 and

another credit mark in June 2014. The two credit marks assessed on the account

are correct due to lack of payment.

We will mail Mrs. [redacted] a copy of her account ledger so

she can review the payments we have and compare them with her

records.

If Mrs. [redacted] feels these two credit marks are in

error, she will need to fax in a copy of her credit report for further review.

Mrs. [redacted] can fax that information to [redacted]

Business

Response:

Thank you again for the additional opportunity to

respond to Mrs. [redacted] concerns regarding her account.

We have compared the information from the credit report

provided with our records.

The information we have on record coincides with the

credit report provided by Mrs. [redacted] Again, we have provided a copy of Mrs. [redacted] payment history, as well as an outline showing when the credit marks were assessed.

We are obligated to provide factual information to the

credit bureaus and are unable to remove the credit marks earned by Mrs. [redacted]

Consumer

Response:

I have the proof, stop violating FCRA guidelines by reporting incorrect info. Only one payment was NSF in November and two payments were made. December no NSF, payment made, and one payment in January. Letter from my bank showing 124.15 was received in January and on time.

Review: Dear Revdex.com I purchased a Living room set only love seat & couch I arrived and looked around and I advised sales rep I had came in only because I had a snap shot picture of a promotion from the website we ([redacted]) who was with me asked if they honor their online prices he said yes we sure do we went back n forth on a set of coffee tables that I called and canceled a few days later from the order at the time of going over documents I advised [redacted] (rep) I was legally blind and needed everything to be explained he said sure offered an insurance for the couches of $[redacted] plus dollars He never said per couch or unit he never said how much was for delivery he said just sign here and here all the prices are exactly as your promo and we left. Come to find out today weeks later I did not get the set of couches for $[redacted] they gave them to me for $[redacted] they charged over $[redacted] plus warranty per sofa and on delivery almost $[redacted] I told them my home is three blocks away and I could pick them up they said corporate wouldn't allow that because they delivered from the corporate wearhouse in [redacted] on delivery day the two guys said they live and work only in town so I did have the option of picking them up

As you can see I was conned on a sale now they throw the fault back and forth between the store here in [redacted] and corp so I will be sending a copy to the local Revdex.com to have them create a file

Please send a copy to Consumer Affairs & Attorney General as my limited vision limits me on filing complaintsDesired Settlement: I want an apology and the prices honored delivery charged reduced, and the extra warranty charged removed and I will cease on all activity on social networking, reviews and will not contact my legal attorney.

Business

Response:

Thank you

for the opportunity to respond to [redacted]’s complaint. Our records show

on [redacted] purchased the [redacted] furniture set

which consist of two pieces (sofa and loveseat) both with a 48-month

FurnitureGard Plan and delivery totaling $[redacted]. Our records show the sofa

[redacted] purchased retails for $[redacted] however, he received the unit for

$[redacted] and the loveseat retails for $[redacted] which he received for $[redacted] bringing

the total to $[redacted] for both furniture pieces. We currently do not have the

option for our consumers located in [redacted] to pickup merchandise that is

not available inside the local store location. As a onetime goodwill gesture,

Conn’s has agreed to issue a refund in the amount of $[redacted] to [redacted]’s

account for the delivery fee. [redacted] may cancel the FurnitureGard Plan at

any time by faxing a cancellation request to [redacted]. We sincerely apologize for any inconvenience

[redacted] experienced during this time.

If

we may be of further assistance, [redacted] may contact us at

[redacted].

Kind

regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

Company does not mention double charges as a goodwill gesture is not going to work with me I want the furniture but I want the promo to be honored

I am willing to go thru arbitration if needed

Regards,

Review: I bought over 6000.00 of appliances and my washer came with a crack on the glass and been getting the run around since july and now it is august do not get any customer service no phone call back from the manager lupe so unprofessional and so uncourteous this is the worst customer service that I have ever seen . I feel like your are forgotten after conns makes a sell .This IS THE WORST EXPERIENCE THAT I EVER HAD WITH A BUSINESS. AND IF YOU USE A THRID PARTY TO DELIVER PRODUCTS CONNS IS STILL LIABLE .Desired Settlement: REPLACEMENT LIKE THEY SAID THEY WERE GOING TO DO ON DELIVERY .

Business

Response:

Thank you for

the opportunity to respond to [redacted] complaint. Our records show

on 7/17/14, [redacted] purchased a [redacted] high efficiency

washer from us with a 48-month Repair Service Agreement. [redacted] washer was delivered on 7/18/14, although it was accepted we show the damage was

noted at that time.

After

researching [redacted] complaint we found he was offered a 10% concession

for damages which he refused and requested an exchange. Due to a lack of

communication the washer was not exchanged in a timely manner. Mr.

Saucedo was contacted on9/25/14 regarding his concerns and Conn’s agreed to

exchange his washer. We show the new washer was delivered on 9/27/14 and

received in good order. We sincerely apologize to [redacted] for

the experience he had with us. This

matter has been discussed with those involved to ensure it is not repeated.

If we may be of

further assistance, [redacted] may contact us at [redacted]

Kind regards,