B And B Movers

Review: Approx 8 months ago I purchased a secotional sofa from Conns. The chaise portion is coming apart it is ripping and fraying. I have made numerous calls to Conns , the manufacturer, the service center each time I have been greeted with extreme rudeness from mgmt right down to customer service I even called the corporate office trying to have this repaired since this was not our fault, we paid $3000.00 for this furniture and we now have one major piece that is no good.Desired Settlement: I want this piece either replaced or repaired at no cost to me.

Business

Response:

Thank you for the opportunity to respond to

Mr. [redacted] complaint. Our records show on 7/20/13, Mr. [redacted] purchased

a Jackson Axis sectional with us and has a 1 year limited manufactures’

warranty. Mr. [redacted] contacted us on 2/8/14,

stating a seat cushion was sinking. Upon inspection the serviceman found the

daybed cushion had major sagging and the casing was mangled. The serviceman

also found the damage was due to improper usage and customer abuse. (Pictures

available upon request). Although Mr. [redacted]

did not report his chair on the initial work order the service man also noted

it was sinking as well. Under the terms

of the manufactures warranty authorization was given to address and repair the sinking. A service call was scheduled for 3/5/14 and

the serviceman added foam to the chair cushion and tightened the webbing and

reassembled the daybed.

Mr. [redacted] has been informed he only has

manufacturer’s warranty which does not cover his damage claim. Therefore, we are unable to honor Mr.

[redacted]’s request to repair or replace his sectional.

If we may be of further assistance, Mr.

[redacted] may contact us at [redacted]

Kind regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. This is satisfactory as long as it is replaced, thank you

Review: I am writing this complaint hoping that this can be escalated to someone that can honor what was advertised. I am upset and very disappointed in the service that I received. I went into your store 03\/31\/14 at 59 Sw Freeway and Williams Trace in Sugarland Texas and my plan was to purchased A 3 piece living room set.\r\n\r\n I had received correspondence in the mail advising me that I was approved for a credit limit increase,10% off my purchase and free delivery. I went into the Store and after looking around [redacted] helped me. I advised her of the mail I received and the discount's that were offered and she said ok I will give you no interest for 1 year but I could not give you the 10% and the no interest.. I advised her that it did not say that on the flyer that I had to choose either or but I would take the 1 year no interest. That was not a big deal because I found exactly what I wanted. I found a TV that was marked down to $398.00 a Dresser that was on clearance for 307.00 and a 3 piece living room set for 2299.00.\r\n The sales rep walked around the store with me looked at what I wanted and grabbed the sales tags off of the clearance items and sat down with me and got me approved.Had me sign my contracts , took my down payment and closed the sale. \r\n\r\nI paid my 10% down and advised her that I would like take my TV home and everything else can be delivered. She said that would be fine. She called a gentleman from the back to bring the TV to my car and the gentleman said that the tv was a 60 in and not a 51 inch. [redacted] came to me and told me that the TV was miss marked and she could not give it to me at that price even though the tag was clearly on that TV and she didn't even realize it until she sold it to me. I advised her since that is what the managers special tag said that she should honor it.And she has already sold that TV to me at the Price. She and I talked to her manager and they both said they could not.Desired Settlement: I would like there corporate office to call the store and have them honor the price that was marked on the TV and sell me my merchandise at the price it was advertised.Of course by this time I am extremely disappointed that the manager did not even try to reach out to anyone else to explain that this is what he had it marked as and he should honor it . especially since they had already sold it to me and I was about to walk out the door. Well needless to say He refuse to honor what was advertised and I advised him if he could not honor the price than I would like to cancel all of my purchase.\r\n\r\nI am sending this complaint because I would like to buy all of my items and I want Your corporate office to forward this request to who ever can honor the price for the TV that was advertised. If you advertise it for 398.00 than that is what you should sell it for.

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted] complaint. Unfortunately we have been unsuccessful in our attempts to

contact Mrs. [redacted] to discuss her concerns. After further review and research, we

discovered that the manager’s special sales tag was on the floor between 2

televisions when Mrs. [redacted] was inquiring on purchasing a television. The

television Mrs. [redacted] attempted to purchase was not the correct television

advertised as the manager’s special. Mrs. [redacted] was educated that we were not

able to honor her request to purchase the television for that price due to the

sales tag was not actually located on the unit. Conn’s attempted to contact

Mrs. [redacted] to offer alternate options to resolve this matter however; we have

been unsuccessful in our attempts. Mrs.

[redacted] may contact the store manager [redacted] or contact us directly at

1-866-765-1513 for assistance.

Kind

regards,

Customer Relations

Business

Response:

Thank you for the opportunity to

respond to Mrs. [redacted] additional comments.

Although Mrs. [redacted] was not contacted directly by [redacted], we

(Conn’s) did attempt to contact her as previously stated in our response. Mr. [redacted] was able to reach Mrs. [redacted] and

offered $250.00 discount as a goodwill gesture.

Although we are unable to honor Mrs. [redacted]’ request for a 60” television

for $398.00, we are still willing to offer $250.00 toward a new purchase. Mrs. [redacted] has been mailed $250.00 in Conn’s

gift cards and should receive them within 7-10 business days.

Kind regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.

Review: I am writing this complaint against Conn's Customer Service. I purchased a washing machine from them and also an extra repair warranty. I have called twice for issues with the washing machine. The last call is going on 6 weeks and still no washing machine repair or replacement. I have missed six days of work. I am given 800 numbers one behind the other and given the runaround. Conn's never gives me a direct answer and give me incorrect numbers to contact. They are not communicating with me and their selected repair contract. I find out a service date to come back to look at the washer after I call Conn's and they in turn tell me to contact the repair contract number. They set up repair dates without advising or asking me. It does not make since that I am without a washing machine for 6 weeks going on 8 by the time they can come out on a Saturday that I have to work 1.5 hours away from my home. Conn's is not taking into consideration I am out of money going to laundry mat, taking off from work and paying for something that I haven't used in 6 weeks now. I am constantly given the run around and no consideration on my time and schedule. I am not pleased that I bought an appliance from them and paid over what it is worth. Conn's customer service is not good at all.Desired Settlement: I have been inconvenienced for too long and feel that Conn's should have a new washer installed on a Saturday as soon as possible. I have been without a washer for 6 weeks and now have to wait until July 12th for a repairmen to come. I'm sure it will be more parts that will have to be ordered and less that 3 months the same washer will be broken again.

Business

Response:

Thank you for the

opportunity to respond to Mrs. [redacted] complaint. Our records show on 3/29/13 Mrs. [redacted] purchased a Samsung washer with a 48-month Repair

Service Agreement from us. Our records indicate Mrs. [redacted] was scheduled

for delivery and received her washer on 3/30/13 in good order. Mrs. [redacted] contacted us on 2/24/14 regarding her washer; stating her washing was making a loud

noise and shaking. A service call was set-up for 3/08/14, during the assessment

the technician found two parts needed to be ordered to complete the repair; on 3/12/14 both parts were replaced and the unit was working up to the

manufacturer specifications. Mrs. [redacted] contacted us again on 6/01/14, stating her washer was

displaying error code NF and not running a complete cycle. A service call

was set-up upon the inspection the technician found multiple parts were needed

to complete the repair. After reviewing Mrs. [redacted]’s service history

Conn’s agreed to exchange her washer. On 7/09/14, Mrs. [redacted]’s exchange

was approved and on 7/10/14 she elected model GTDP220EFWW which is scheduled to be

delivered on

7/12/14. We sincerely apologize to Mrs. [redacted] for the

experience and inconvenience she has had as a result of delay.

If we may be of further

assistance, Mrs. [redacted] may contact Customer Service at [redacted].

Kind regards,

Business

Response:

Thank you for the opportunity to address Mrs. [redacted] additional concerns. . On 7/09/14, Mrs. [redacted] exchange was approved and on 7/10/14 she selected a new model which was scheduled

to be delivered on 7/12/14. The

following day if was found the model number listed on the invoice was for a

dryer and not a washer, the error was corrected and Mrs. [redacted] washer is

scheduled to be delivered on 7/19/14.

We sincerely apologize to Mrs. [redacted] for the experience and

inconvenience she has had as a result of delay.

Sincerely,

Consumer

Response:

This letter is to inform you that Conn's has carried out delivering another washer for my complaint, filed on 6/30/2014 8:58:44 PM and assigned ID [redacted] It was not to my satisfaction but I am closing this matter and will never do business with Conn's.

Regards,

Review: My husband recieved 15 calls to his cell phone begining on 10/27/14 from [redacted]: no messages were ever left on his voicemail. On 11/6/14 he aswered the phone to see who was calling again. The lady identified herself as being from Conn's Appliances. My husband asked her as to why she was calling and she stated that we owed $130. I then got on the phone and she gave the phone to a gentleman asking me to verify the last 4 digits of my social security and that he was calling from Conn's Collections. I refused to verify the number because I did not recall purchasing anything from the company and have not lived in Texas since 2006 and would have not purchased anything. The gentleman kept asking me verify the last four digits of my social and address. I then told him I was going to report him to the Revdex.com and he said he would take my phone number off. I then called Conn's customer service and the woman I spoke to verified the phone numbers that called me were from their San Antonio collections department. She then looked up my phone number to see if there was an account in my name and there was but has been payed in full & closed for some time. She could not verify why I was called by collections because I do not owe money and no longer have an account.Desired Settlement: I want them to stop contacting me. I want to be ensured this is not part of a fraud or a scam. I want the Revdex.com aware they are stating that I owe at the collections department but customer service verified I do not have an account.

Business

Response:

Thank you for

the opportunity to respond to Mrs. [redacted] concerns regarding account

#[redacted] Mrs. [redacted] stated she paid

the account in full; however we are still showing a balance for her.

According to

our records, Mrs. [redacted] signed a 24 month retail installment contract on

October 17, 2013. This contact also

included a 6-month no-interest financing promotion. We received a payment of $200.00 on November

18, 2013 and a payment of $100.00 on January 5, 2014. On March 17, 2014 a letter was mailed to the

address on file for Mrs. [redacted] letting her know her Cash-option was about to

expire and what the remaining balance on the account was at that time.

The payments

made put Mrs. [redacted]’s account in paid ahead status and that is why she did not

receive any additional communication regarding the account until July 2014.

As of November

10, 2014 the payoff balance on the account is $533.11. This includes a past due balance of

$191.56. Please note, the account payoff

balance updates daily. If Mrs. [redacted]

would like to pay the balance in full, we ask that she contact us the day she

plans to submit the payment for an up-to-date payoff quote.

We have also

placed a cease and desist on the telephone numbers associated with the account

at Mrs. [redacted]’s request. We have also

attached a copy of Mrs. [redacted]’s signed contract as well as the payment history

on the account for her records.Thank you,[redacted]

Business

Response:

Thank you for the additional opportunity to respond to Mrs. [redacted] concerns regarding phone calls he has received regarding a Conn’s account. We have determined this account belongs to another

customer and Mrs. [redacted] phone number was linked to the account in

error. We have placed a cease &

desist on the telephone number provided by Mrs. [redacted] as of November 8, 2014. In the event Mrs. [redacted] receives any

further calls from Conn’s we ask that he contact us immediately so we may

address this matter further.

We sincerely apologize for any

inconvenience Mrs. [redacted] experienced concerning this matter. Thank you,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.

Review: We purchased sofas from Conns furniture in Centennial, Colorado. Within 3 weeks the cushion covers began to fray. A technician came out to inspect the sofas and ordered new cushion covers and then came back and replaced the cushion covers. This whole process took over 1 month. Within another 2 weeks, the new cushion covers began to fray. We called Conns service again and they sent the technician out. He was not very happy that he had to go for the same problem. We got a call from Conns letting us know that we can exchange our sofas. We went to the store to find out that they're only giving us the same sofas. These sofas are defective and should not even be sold. Even the show room sofas (same sofas) have the same issue and we pointed it out to the sales associate. I've made over 20 call to Conns corporate offices and I can not get a resolution. They will not do anything else except give us the same sofas. We are paying over $1500 for these sofas (financing) and they will not admit that this particular sofa model is defective. Can you please help us get a resolution?Desired Settlement: I would either like different sofas of the same value or the money back that we have invested. If we get back the money that we have paid, I want them to take the sofas and wipe out the remainder of the financing. But I would rather have better sofas.

Consumer

Response:

This letter is to inform you that Conn's has carried out to my satisfaction the resolution it proposed for my complaint, filed on 11/13/2014 12:21:43 PM and assigned ID [redacted]

Regards,

Review: I purchased a LG washer and dryer from Conn's Appliances back on March 20, 2015. I did not have my appliances delievered until April 11, 2015. It has been approxamently 2 weeks and 3 days since I have had both of them and now the LG dryer is not fully drying my cloths. I looked up the reviews about LG washer and Dyers and found that the Dyers are only good for one cycle the other cycles do not work. I called the store I purchased the items from and requested to exchange them for a different brand becasue out of being an owner of a washer and dyer for over 30 years I have never experineced an issue as such. I do not believe a BRAND NEW dyer should be having problems in 2 weeks of ownering the product and I explained this to the store manager and he told me I will still need to go through repair. I called corporate and spoke wiht a manager named [redacted] and was also told I have to go through repair before they can assist me. As a customer who has not had the product for over 30days that is already in need of service should be replaced. I then did some research on Conns reveiws and found several customers with the same issues and they are not being helped by anyone. I am concerned that Conns will leave me with these defective washer and dyers with out replacing them. I do not believe as a customer it is fair practice to have a product repaired within 2 weeks of usuage. This clearly shows there is a defect with LG dyer and possible with the washer machine and they are not willing to help their customers, but rather push them off to some service department or the manufactor. This is horrible customer service and has me concerned I am going to be stuck payin of $1500 for a set of washer and dryers that do not work properly. Please visit Conn's website for me evidance on how they are currently treating their consumers with the defective products they are selling.

[redacted]corporate-office/Desired Settlement: I would like for Conn's to exchange my washer and dyer for a brand that is more reliable or to take them back and remove the charges from my account. I DO NOT want a brand new barley 2 week old dyer repaird it should be replaced.

Business

Response:

Thank you for the

opportunity to respond to [redacted] complaint. Our records show on 3/20/15;

[redacted] purchased a LG washer and dryer both which come with a 1-year

limited manufacturer’s warranty; no additional coverage was purchased. Mrs.

LAttny washer and dryer was delivered and received in good order on 4/11/15.

Our records show on

4/28/15; [redacted] contacted our service department stating her dryer was not

heating up. A service appointment was scheduled by the manufacture for 4/29/15;

during the inspection the technician was unable to find any functional failures

with the unit and educated [redacted] on the proper use regarding the “sensor

dry” setting. The technician tested the dyer and reported the unit was working

up to the manufacturer’s specifications.

At this time we are

unable to honor Mrs. Lettny’s request for an exchange; based on the

technician’s report no problems were found and the dryer is functioning

properly.

If we may be of further

assistance, [redacted] may contact Customer Service at [redacted]

Kind regards,

Dyeisha Williams

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me for this issue.

Review: Ive tried to contact Conns mangers when I talk to a manger they tell me they are going to replace the unit nothing gets resolved.

I purshead a a/c unit from conns after about 1 1/2 year Ias hearing a humming noise so I called for a service tech to come service my a/c unit. Service tech came on[redacted].He told me that my a/c didnt have a drain hole for the water in the unit to drain.The tech drilled 2 holes in the bottom of my a/c unit.The tech was not being profesonal. he said he wanted to go back to school and get his a/c license as he was working on my unit he was texting his wife and reading the textes out loud. He was telling me his personal bussiness and asking me personal questions. he was beening useing very strong cursing.He was making me very uncomfortable in my own home . On [redacted] I called and made a report on him still havent heard anything back on the report. I called [redacted] and told them what the tech did ti fix my unit. The man from [redacted] told me his name was [redacted]supfor me to call Conns tell them the tech runt my unit and that I could tell them his name [redacted] # is[redacted].Since then I have called 800 # went to conns still have had anything resoveled .Desired Settlement: I would like to have my unit replaced because of the holes he drilled the water drained out the man at [redacted] said the motor would burn up so im unable to to the unit.

Business

Response:

Thank you for the opportunity to respond to Ms. [redacted]’s complaint. Ms. [redacted] has been contacted regarding her

concerns and we appreciate her for bringing them to our attention. Her

concerns were addressed with those involved to ensure they are not

repeated. Conn’s has agreed to honor her request for an exchange. Unfortunately, we do not currently have the same air conditioner in stock. Ms. [redacted] will need to visit her nearest

Conn’s to reselect another air conditioner.

If I may be of further assistance, Ms.

[redacted] may contact me directly at ###-###-####

Review: We had an account at Conns. We bought a car the end of last [redacted] We included in our car deal extra money to pay off some bills, Conns being one of them. We got our check from car dealer about the second week of December. We went to the Conns on [redacted] in Oklahoma City to pay-off our account in FULL. We did so. Sometime around [redacted] of this year([redacted]) we start getting phone calls from Conns. We get anywhere from 3 to 4 phone calls a day, including Sunday. They seem to think we owe them still on our account. We walked into the store and paid it in full JUST as I explained. These phone calls NEED TO STOP!!!!!!!!!!!!Desired Settlement: NO MORE PHONE CALLS, ACCOUNT IS PAID IN FULL

Business

Response:

Review: I purchased a wall mounted heating and cooling unit from Conn's in Conroe, Texas on [redacted]. On [redacted] I placed a service call for the unit to be repaired and no one has been sent to repair it yet. I have severe medical issues which were affected by the malfunctioning of this warrantied unit. I want it removed by Conn's from my household. I get at least 8 calls a day asking me why I haven't paid on this account and I keep having to explain over and over my situation.Desired Settlement: I want this non-functional item removed so I can replace it with a new one from another vendor.

Business

Response:

Review: Conn's is the business to charge people Restocking Fees in the amount of 15%. Also the warranty cost is almost more the product.Desired Settlement: Want my restocking fee to be credited to my account. I had to pay a restocking fee for a defective merchandise.

Business

Response:

Review: I purchased a computer from Conn's about two weeks ago. Within the first couple of days I noticed that the computer was not working properly. It was very slow and sometimes you would have to press the keys more than once. I returned the computer to the store within the first week. They sent it off to be fixed. The service center called and said that I would have to pay to have it fixed. They said whatever they had to do to it wasnt covered by the warranty. The computer was new and I had just bought it and I dont think that I should have to pay to fix it since I had just bought it. I could see if I had it for awhile and something went wrong with it, but I had just got it. It was broke when I bought it. My [redacted] called and talked to them and also to Conn's. They say there is nothing they can do, we have to pay to fix it and they wont take it back. My [redacted] asked them to replace it with a new one or take that one back and we not owe them anything for it. They refuse to do either. The manager at Conn's turned it over to the sales person to handle. Her name is [redacted]. Is there anyway you can help us resolve this issue?Desired Settlement: I would like to have the broken computer replaced with a new one or for Conn's to take back the broken computer and I not owe anything. Thank You for your help in this matter.

Business

Response:

Review: I purchased a new washer in October of 2012 from Conn's appliances. I also purchased a service protection plan for an extra 400 dollars. My washer broke 4 weeks ago and flooded my laundry room. I called the service dept and they sent a tech out after about a week. It was supposedly fixed, but flooded my laundry room again within 24 hours. We now have water damage. This was three weeks ago. I have called 15 times to get a service tech out to fix the washer again. I want the washer replaced in fear that it will flood my laundry room again causing more water damage. IVE talked to many employees and at least 3 managers. One lady named [redacted] in the call center and a customer service manager named [redacted] that said she didn't know how to fix the problem since we lived in a rural area. I reminded her that my washer has been broken for a month and asked if she felt that was acceptable. She said she just couldn't help the fact that I lived in a rural area. CONN'S is in breach of the contract I signed to fix any problems that would occur. I paid extra for service that I cannot seem to get and the company managers have been NO help in this situation.My contact is [redacted]. It wouldn't let me input earlier.Desired Settlement: I want the washer replaced so it doesn't flood my laundry room for the 3rd time and because they won't send a tech to my area.

Business

Response:

Thank you for the opportunity to respond to [redacted]

complaint. Our records show on 10/**/12,

[redacted] purchased a Samsung washer with us and 48-month Repair Service Agreement. [redacted] contacted us on 12/**/13, stating

her washer was leaking profusely underneath.

A service call was set up for an inspection; the technician found the

drain hose needed to be replaced. The

part was ordered and replaced on 1/*/14.

[redacted] contacted us again on 1/*/14, and stated the washer was

leaking again from the bottom. The

service call was scheduled for 1/**/14, upon inspection the service provider

determined the pump now needed to be replaced.

The pump was ordered and once received it was replaced on 1/**/14. [redacted] has been contacted regarding his

concerns and we have confirmed the washer has been repaired successfully. We apologize to [redacted] for the

delay repairing their washer. Due to

this issue we are sending them a $100.00 gift card as a goodwill gesture. If [redacted] has any additional problems

with her washer she may contact me directly.

If I may

be of further assistance, [redacted] may

contact me directly at [redacted]

Kind regards,

Customer Relations

Review: Opened my account in Oct. 2013. Purchased a Samsung tablet. First payment was due the [redacted] of November, which I paid November [redacted] Second payment due and paid the [redacted] of December. Upon checking my bank account on the [redacted] of January 2014 I discovered a CSR from Conn's had taken $138.48 from my account. I called Conn's and after giving them the information, I was told that it would be reviewed and someone would get back with me in 24 to 72 hours. This upset me. After not hearing from anyone on the [redacted] I called and was told that the "Review Board" hadn't approved the refund yet and as soon as they did, It would take two days to be processed in the Accounting Department and a CHECK would be mailed to me. By my calculations the earliest I can expect the money they STOLE from my account will be January [redacted] Something needs to be done about the Electronic Thieves at CON's, I probably paid a CSR's account. IF YOU DEAL WITH CONN'S BEWARE!!!!!!!!Desired Settlement: Can't call this a refund. It is clearly Electronic Theft. My money should have been transferred back into my account and I feel I am due an explanation as to HOW my banks routing number was used to credit someone Else's account.

Business

Response:

Review: I purchased a LG. Washer and Dryer from Conn's Arizona Mills Mall location. Delivered Thanksgiving weekend the [redacted]. Installed and put on new hoses to washer. The units sit up high could not see the water connections. Four weeks later notice water leaking around the water heater. I called a plumber thinking it was the water heater leaking. It was not the water heater at all. The licensed plumber said the connections on the washer were leaking. He replaced the water hose and we took a picture of the water leak. It was his opinion the service department did not use proper hose for install. The repair charge was 215.79. The plumber said the water that leaked might cause mold damage to surrounding wood cabinets. I went in the Conn's explained to them the problem. I talked to a Manager named [redacted] He did a photo copy of service repair and said he would look into it. He stated the installation department would have to look into the problem and would call me . I waited and received no communication from installation department. I again contacted [redacted] at the store he said again he would look into and took my phone number again. I even took the time to fill out a written email to the customer service center. TO make a long story short this was never addressed from Conn's they keep making promises and did not follow up on the problem. They claim they strive for "5" star service. However once you walk out the store that's the end of your service.Desired Settlement: I want them to reimburse me for the repair bill of 215.79 and I want someone out to access the mold damage from the improper install of the hoses.

Business

Response:

Thank you for the opportunity to respond to [redacted] complaint. Our records show on 11/**/13, [redacted] purchased a LG high efficiency washer and dryer with a 24-month

Repair Service Agreement on both items, two LG pedestals, dryer duct with

clamps, washer hose, 3 wire dryer cord, and delivery totaling $ 2630.40. Our

records show [redacted] items were delivered and received in good order on 11/**/13. Our records show on 1/**/14, [redacted] contacted us regarding his

washer; stating the washer was leaking from its waterline connection. Our

records do not indicate [redacted] contacted Conn’s Service Department to have

to technician come out and assess the problem reported.

We have contacted [redacted] regarding his concerns and we

have requested for him to send a copy of the inspection provided by the plumber

as well as any photos he have available of the alleged damages to review.

If we may be of further assistance, [redacted] may

contact Customer Service at [redacted]

Kind regards,

Customer Relations

Review: I bought a dryer on Jan. [redacted], and it was delivered on the [redacted]. I called in a work order in on the [redacted] due to the dryer rattling when it was in use. They sent someone out on the [redacted] to look at it. The technician who came out determined that our dryer needed to be replaced, and it was scheduled for the [redacted] On Tuesday, Jan. [redacted], another technician called to schedule an appointment to come look at our dryer. When we called about the previous technician, we were told that there was no record of the previous visit and we would have to start over. The technician came on the [redacted] and was able to fix the dryer. Later that evening, the dryer began to rattle again. I called in the the customer service dept on the evening of the [redacted] to report the problem and was told someone would call on the 29th to schedule a time to come out. No one called on the 29th, so that evening I called again. This time I was told that a manager would be calling to set up an appointment on the 30th. On Feb. 3rd, I called in regards to this issue, and I have still not heard from anyone in response to my ticket that was placed on Jan. 28th.Desired Settlement: Due to the dryer being 2 weeks old from date of purchase, since I have already had to call about the same issue multiple times, I would like them to come replace my dryer with a new one at no extra delivery cost.

Consumer

Response:

I received your email on 3/**2014 inquiring about complaint #[redacted]. As of 3/*/2014, I have still not heard anything in regards to my complaint, and my appliance has still not been fixed. At this time, 4 people have come to work on my dryer, yet we are still having problems with it. I am still waiting for someone to call me in regards to the service that I received, along with trying to get my dryer fixed.

Business

Response:

Conn’s would like to apologize

for the delayed responses to [redacted] Revdex.com complaint. Our records show on 1/**/14, [redacted] purchased

a Samsung washer and dryer with us that came with a 1 year manufactures

warranty. Our records indicate [redacted] service history as follows.

1/**/14- Service was

contacted stating dryer was making a loud noise when in cycle- Upon inspection

the technician did not find a mechanical or electrical problem.

1/**/14- Service was

contacted stating the dryer started making a noise again.- a different

technician was dispatch and upon inspection he did not find a mechanical or

electrical problem with the dryer. He

did however; notice the dryer was unleveled so he leveled to correct the issue.

2/**/14- Service was

contacted stating the dryer was making a rattling and thumping noise.- a 3rd

technician was scheduled and upon inspection the technician did not find a

mechanical or electrical problem.

[redacted] has been

contacted and is aware if she continues to experience the same sound, an

appointment will need to be set-up with the manufacture for another opinion.

Sincerely,

Customer Relations

Review: They had an advertised price on the shelf of $349.99 but when we went to check out it was $799.99.. So Im asking them to honor this pricing of $349.99 [redacted] Mar 23 07:44 PM

My name is [redacted], I was in your Conns Store today around 2:30pm, we were looking at your home theater systems. You had a salesman by the name of [redacted] that was helping us, very nice kid. We found the one that we wanted so we asked [redacted] to show it to us already set up on one of your TV's, so he did, it was awesome. The price was $354.99, and [redacted] confirmed this by looking at the price with me that was posted on the shelf with the box. But when we went to finalize the payment and everything the price was $799.99.... I asked the assistant manager to honor the price that was advertised but she gave me a very LAME excuse that corporate wouldn't approve it, I told her that corporate nor Conns wants a customer that shops here a lot to gripe and give ya'll a bad rating. So I'm asking for your help in this situation. Also FYI once I made the demand for Conns to honor that price the sales people came and pulled the wrong advertised price and put the correct one. So I actually saved you from someone else doing this also. I would like for Conns to honor the price as advertised.... That is the right thing to do here. So please will someone call me so we can discuss. Thx [redacted].......................Desired Settlement: I would like Conns to HONOR their priced as advertised on there shelf, PERIOD...........

Business

Response:

Thank you for the opportunity to respond Mr. [redacted] complaint. On 3/23/14, Mr. [redacted] went into the Central Expressway location in Dallas, TX to purchase a home theater system. The manufacturer of the home theater system Mr. [redacted] was inquiring about makes several models that appear to be the same. All home theater systems are displayed in one area. The model numbers are listed on the sales tag for items that are marked down. We have reviewed Mr. [redacted]’s complaint with upper management, and have determined that there was no error on the sales tags. We will not be able to honor Mr. [redacted]’s request and honor the price.

If we may be of further assistance, Mr. [redacted] may contact Customer Service at [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

The upper management has made a decision based on the wrong facts and I'm sure it was facts that there own employees told them.... I was looking at two separate models of surround sounds.. I choose the one that sounded best... They were two total different brands... The display tag had a price of $346.99 but when we checked out it came up $799.99 and your (Conns) own employees and a assistant manager seen this price as noted... They went to the main manager and he said he could not honor that pricing... I said that was wrong to lead a customers on like this.... I didn't make a scene or anything we just left the store... But the two Conns employees that seen the pricing was [redacted] and [redacted]. They seen this pricing as I stated. If you want to be dishonest than do be it..... Your upper management do nothing but say no.... Thanks , waiting for your response....

Business

Response:

Thank you

for the opportunity to respond Mr. [redacted] rebuttal. Mr.

[redacted] spoke with our Customer Relations department in March and was advised we

are unable to honor his request. We

researched his concerns immediately and did not find an error on the sales

tags. Conn’s sales tags list the price

and had model number below.

If we may

be of further assistance, Mr. [redacted] may contact Customer Service at [redacted]

Review: We made a purchase on 06/01/2014. Revised the contract on 06/09/2014, due to price matching. The revision lowered the amount of our payment, and changed the due date to the 9th of every month. No one seems to be able to update their system with the revised information. We have had the store fax it 3 times and I have personally emailed it 3 times. They continue to call my husband and I over 15 times per day, telling us our payment was due on the 1st. I have begged them to give me someone that can adjust the contract in the system, only to be told it will be handled. Which is followed up in 10 minutes by another collection call.Desired Settlement: Would like Conn's to update the contract correctly and stop the collection calls unless the payment is due. Also requested a new payment book on June 9th, have not received one because they have not updated the contract.

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted]’s

concerns regarding her account. Mrs.

Bong stated she made a purchase, the contract had to be revised and the information

was not in the system yet.

According to our records, Mrs. [redacted] a 32-month retail

installment contract on June 1, 2014.

She then signed a replacement contract on June 9, 2014. The replacement contract has been processed. Account #[redacted] has been closed and

replaced with account # [redacted]

We value Mrs. [redacted] as a customer and sincerely apologize for

any inconvenience she may have experienced due to this matter.

Review: I purchased a washer, dryer and sofa from Conn's on May 13, 2014. A few days later, on May 15, 2014, Conn's delivered the items. We, my sister [redacted] and I, were taking the stickers and magnets off the front of the washer and found they were covering dents and scratches. My daughter, [redacted] was also there. We immediately called Conn's and reported it. They were going to send someone to look at the washer. After a few days and one additional call, no one called or came over so we drove to Conn's to speak with the lady that sold us the items...the manager told us the name of a lady, but the name didn't sound familiar, we told him that was not the lady, in fact we pointed to the lady that did wait on us but he said once again that she was not the lady that waited on us was off that day. We told him the situation and he said he would get with corporate and he or they would call me back. Corporate called several times about the washer but no one ever came out to our house. On June 26, 2014, the day BEFORE my first payment was due, a young man called me wanting my payment. I told him I would make the payment on the day it was due and then began telling him about the washer. He became very rude and told me the only way anyone would help me was to take a picture and send it to corporate. I'm 74 years old and have no idea how to do that. I called my daughter, [redacted]', to see if she could help me get someone to talk to me. My daughter called the corporate office and we had a conference call with them and they connected us with the lady that actually sold us the washer. Her name is [redacted]. After explaining the situation to her, she scheduled a time to come out to our house. She came to our house the first part of July and looked at the washer and acted very concerned and even stated it looked like they deliberately placed the stickers and magnets over the scratches and dents. She took pictures and said she would be speaking to her manager and corporate and that we should not only get a replacement but we should also get a discount. Several weeks went by and no one ever called or come back out. The first of August my daughter called the store and left a messa** for the manager [redacted]. She asked that he call me or her and for them to do the right thing without having to get an attorney involved. They promised to have a solution by the end of the day. Now no one will speak to us about the washer and now we are having mechanical problems with it as well.Desired Settlement: For Conn's to come and get the washer and give us a full refund. My sister and I are both old and widowed and this has been extremely stressful and upsetting.

Business

Response:

Thank you for the opportunity to

respond to [redacted]omplaint. Our records show on 5/13/14, [redacted]

purchased a ** washer and dryer with a 1-year limited manufacturer’s warranty.

[redacted] was scheduled for delivery on 5/15/14 and signed her delivery

ticket acknowledging she received her products in good order.

Our records show [redacted]

contacted our Customer Helpdesk stating after removing

the magnets and stickers that were left on the washer, she noticed the washer

was dented and appeared to be scratched. We requested that [redacted] provide photos of the washer damage due to no report made at the time of

delivery. Once we received the requested

document her information was submitted for review however due to a lack of communication the washer was not exchanged

in a timely manner. We contacted [redacted] on 9/29/14 regarding her concerns and agreed to honor her request for

an exchange. We followed up with

her on 10/01/14, after the washer was delivered and confirmed it was

received good order. We sincerely apologize to [redacted] for the

experience and any inconvenience that has been caused as a result of delay.

If

we may be of further assistance, [redacted] may contact us at [redacted].

Kind

regards,

Review: DELIVERY ISSUES AS WELL! I recently purchased a bedroom set September 10th 2014 with sales [redacted]. I was told everything was in stock and would have it delivered the next day. Later that night after signing the contract I received a phone call from [redacted] that she made a mistake and the dresser was not in their warehouse but were going to be able to get it from another store in Dallas/San Antonio TX and that she would give me a call back after finding out something from the store. I didn't received a call the following day. I called and continue to call left several messages for [redacted] or the store manager to return my call. Once I seen that it was getting close to closing time I decided to make a stop at the store and spoke to the store manager [redacted] to where he was aware of the situation apparently no ne ever gave him the phone call messages I did (3). He then did another written contract which I also have and would give me a credit of $100.00 on gift card which I just received and its only $50. They gave me the date of Friday, Sept 12 2014 for my dresser delivery date. From the Friday the 12th it went to Saturday 13th to Sunday 14th calling me saying the furniture was damage. They gave me anohter date of Sept 18th. From then the dates have changed so many times and it's going on a MONTH and I still have no dresser. I called numerous of times Corporate Office and explained my situation and because of their policy I can't return it back but I'm expected to pay the October 17th. I kept receiving phone calls from Conn's about my payment being late from my regular account that's due on the 25th. Because of this NEW purchase my date was changed to the 17th. I explained this to lady on customer service and if they have the phone calls recorded you would hear how she says that there is no new contract or doesn't even show my new purchase which by then it had been 2 weeks which she said it's suppose to be in the system. I told her she could call and speak to the store manager because I have the contract and all my information. Since it's my account I would have to contact the store and fix this issue myself. I told her this is not my mistake and I have been dealing with horrible customer service since day one and this is their company not mine as the customer service they should fix this. She continue to say it and I did as well and then went to saying is there anything else I can help you with. My payment will show that it's late which I have never given one. Once again I had to fix their mistakes by calling continuously leaving several messages to Store manager and once again no call back. I went back to the store and had a few words with the store manager and told him how its so frustrated for me to have my clothes on the floor for all this time and they can't do anything and since it's on back order i'm supposed to wait until it arrives which it could be MONTHS that was told by Corporate Office. The store claims they don't know what they are talking about but they seem like they don't either. I have been calling [redacted] since Septemer 29th and went to the store again October 1st and spoke to another manager [redacted] that also couldn't help me because apparently the only one who can but isn't doing anything but ignoring my calls because he is always in meetings is [redacted]. It is now October 4th and still no call from him. I'm extremely tired of this HORRIBLE customer services I don't know what it is. I feel neglected in so many ways. never have I dealt with such bad service and on the 10th it would be a month and i'm still left with guessed dates. So called emails from the manufacturer.Desired Settlement: I would like to cancel my entire order and not affect my credit without them threathing with it everytime I go to the store and that I would still be responsible for the payments although I no longer have the merchandise. How after so long of having an incomplete order you cant cancel it because they dont take furniture back its been a month and I still dont have my dresser but im expected to go through all their policies? What about customer service? all this trouble I have been through. My clothes beeing everywhere when it should be in my dresser. I would like to get as much as possible from them.

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted] complaint.

Our records show on 9/10/14, Mrs. [redacted] purchased the Austin Queen Hollywood

bedroom set which consisted of six pieces (headboard, footboard, rails, mirror,

dresser, and nightstand) and received a free 32” Haier television. Mrs. [redacted]’s

was scheduled and received delivery on 9/12/14 however; the dresser was not

available for immediate delivery.

We received Mrs. [redacted]’s complaint and found the Hollywood

dresser is currently on back order and is scheduled to arrive on 10/15/14. On

10/09/14, we contacted Mrs. [redacted] to discuss her concerns; Conn’s has offered

Mrs. [redacted] the option to return/exchange the bedroom set or wait until the

dresser becomes available and receive a discount on set. Mrs. [redacted] stated she

will contact us on Monday 10/13/14, to inform us of her decision regarding this

matter. We sincerely apologize for any inconvenience Mrs. [redacted] experienced as

a result of delay receiving all her merchandise.

If we may be of further assistance, Mrs. [redacted] may contact us

directly at [redacted]

Review: I had 4 items delivered on [redacted] (Washer, Dryer, Couch, Chair). The delivery was not made until approximately 9:30pm. The next morning the dryer was inoperable and would not turn on. After several calls they finally sent someone out to repair it and I have no issue with the washer or dryer. On the same date (9/14 and then again on 9/15) I called in a ticket for the sofa and chair ([redacted] - Coffee set). The furniture is very poorly made (non-symmetrical, unevenly sewn, torn lining) and is not what anyone would consider acceptable condition for newly purchased items from a major retailer. It took several lengthy calls and follow up calls for them to send anyone out. The technician came on 9/24 and was unable to alter the furniture in any way since the defects are clearly in the overall production and workmanship. The technician took more than 20 photos of the furniture and also contacted his supervisor via FaceTime to show him the furniture and ask for guidance. They both agreed there is nothing that can be done to modify the poor quality. I was told someone would contact me within 7 days. Today I contacted Conn's approx 7 times and not one single person could help me check the status of the ticket and I was repeatedly transferred to the collections department when I have no payment due at this time. I have made every effort to resolve the issue within a reasonable timeframe and have not gotten anywhere with this business. One of the operators who took an early call even notated that I declined a service appointment which makes absolutely no sense since I wanted the furniture to be seen and possibly exchanged. I have gotten nothing but the run around, delay and stall tactics from Conn's with every phone call I have placed. I have call logs, screenshots and documentation to chronicle my efforts to resolve this and yet I still have no solid response from them. I acted as quickly as possible to comply with their 72hr policy and those efforts still got me no closer to having quality furniture from Conn's.Desired Settlement: At this point I simply want to have this furniture picked up (free of charge) and have it removed from my Conn's account. I am not satisfied with the quality, the efforts made to reconcile the situation or the beyond poor level of customer service and follow-up I have received since the items arrived. I am fine with keeping the washer and dryer as I have used both items and they seem to be working fine. I do not want any furniture from Conn's and do not want to pay any restocking, transport or other fees for getting this furniture out of my possession.

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted]’s

complaint. Our records show on [redacted], Mrs. [redacted] purchased the [redacted] Coffee sofa and chair with a 1-year limited manufacturer’s warranty.

Mrs. [redacted] was scheduled and received delivery on [redacted] in good order.

We received Mrs. [redacted]’s complaint and found she contacted our

service department on [redacted] stating her sofa and chair was uneven and not

aligned correctly. After further review and research of Mrs. [redacted]’s service

needs, Conn’s agreed to honor her request to return the both furniture pieces and

issue a credit to her account. Our records show on [redacted], Conn’s delivery

team picked up Mrs. [redacted] furniture from her residence. On [redacted], we

processed a credit of $1082.48 to Mrs. [redacted]’s account for the sofa and chair.

We sincerely apologize for any inconvenience Mrs. [redacted] experience during this

process.

If

we may be of further assistance, Mrs. [redacted] may contact us at ###-###-####.

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted]’s

complaint. Our records show on [redacted], Mrs. [redacted] purchased the [redacted] Coffee sofa and chair with a 1-year limited manufacturer’s warranty.

Mrs. [redacted] was scheduled and received delivery on [redacted] in good order.

We received Mrs. [redacted]’s complaint and found she contacted our

service department on [redacted] stating her sofa and chair was uneven and not

aligned correctly. After further review and research of Mrs. [redacted]’s service

needs, Conn’s agreed to honor her request to return the both furniture pieces and

issue a credit to her account. Our records show on [redacted], Conn’s delivery

team picked up Mrs. [redacted] furniture from her residence. On [redacted], we

processed a credit of $1082.48 to Mrs. [redacted]’s account for the sofa and chair.

We sincerely apologize for any inconvenience Mrs. [redacted] experience during this

process.

If

we may be of further assistance, Mrs. [redacted] may contact us at ###-###-####.