B And B Movers

Review: I purchased and had delivered by Conn's a chest of drawers/bunk beds combo for my girls, ages 14 and 9 in 2013. They needed more space in their room and these items allowed for them to place their clothes. A few weeks later, I noticed a small crack in the middle of the chest of drawers. The damage was significant enough that it caused several drawers not to open or close properly. I didn't immediately alert Conn's of this. When I did Conn's sent a person to look at it with the idea that something would be done to fix it. Weeks passed and I never heard from the man who inspected the drawer, nor Conn's. In 2014 when I went the Conn's in Baytown where I purchased it, the woman at the customer service counter read from a computer that the merchandise didn't meet repair standards despite having a warranty. I am still paying for these items and it seems unfair to me that I should still pay for a damaged product that was not caused by my children. Most of the damage is inside the drawer and it doesn't seem that it would take a lot of work to fix this. I have been a Conn's customer for years and had friends who were work associates with the business. They tell me in confidence that Conn's is notorious for not being there for its customers when matters such as these arise.Desired Settlement: We would like someone to fix it.

Business

Response:

Thank

you for the opportunity to respond Mrs. [redacted]’ complaint. Our records

show on 5/03/13, Mrs. [redacted] purchased a Trendwood Visions bedroom

set which included eight pieces; twin/full frame, twin/full ends, dresser, two

draw dresser, full slat kit, twin slat kit, mirror, and a stairway chest with a

limited 1-year manufacturer warranty on all pieces. Mrs. [redacted] elected

to have her item(s) delivered bringing her purchase total to $1,872.65.

Our records indicate Mrs. [redacted] was scheduled for delivery and received her

item(s) on 5/03/13 in good order. On 11/04/13, Mrs. [redacted] contacted us regarding her

dresser; stating it was broken and the wood was chipped. A service call

was scheduled on 11/19/13; upon inspection the service man found the frame

board on the dresser was broken in half. Mrs. [redacted] alleges that the damage

to the dresser was caused during delivery; Mrs. [redacted] stated during delivery

a delivery person dropped the box and she did not recognize the wood was

cracked and broken in half. Our records show Mrs. [redacted] signed her

delivery ticket acknowledging items were received in good order. Mrs. [redacted] also stated to the service man

that the mirror was foggy however; the service man did not find any issue with

the mirror. Our records show we attempted to contact Mrs. [redacted] on 11/25/14, to

inform her that the damages found in the report were not covered under the

manufactures warranty. Therefore, we are unable to honor Mrs. [redacted] request for

a repair/replacement.

If we

may be of further assistance, Mrs. [redacted] may contact Customer Service at 1-877-358-1252.

Kind

regards,

Conn’s

Customer Relations

Review: I have a credit account at Conn's. I was twice sent letters, one thru the USPS and the other thru email that my credit limit had been increased. When I went to the store to use my credit increase, I was told I had to reapply for credit all over again. Then I was told I couldn't be approved unless I added my spouse to my account. According to the letters I received I was already approved. To miss this is completely false advertising.Desired Settlement: I want the credit limit extended as offered or I want Conn's cited for false advertisements.

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted] complaint. Our records show on 3/22/14,

Mrs. [redacted] went into a Conn’s location after receiving a promotional offer to

extend her credit limit. Mrs. [redacted] was

advised she would need to reapply for credit to determine her available credit

increase. As listed on the promotional offer Mrs. [redacted] received; this offer is

subject to a credit approval. During the

approval process, Mrs. [redacted] was asked if she had any additional income to

report on her credit application and she elected to add her spouse’s income for

consideration, however she did not want to provide any additional information

that was requested.

After further consideration Conn’s has agreed to extend Mrs.

[redacted]’s credit application. Our records show Mrs. [redacted]’s credit application

was approved for a 12-month cash option and she made her purchase on 3/29/14.

If we may be of further assistance, Mrs. [redacted] may contact Customer

Service at [redacted]

Kind regards,

Customer Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I purchased a couch, loveseat, recliner, dinning table & 6 chairs late November of 2013 from store #**, Conn's in Arlington, TX. Because of home repairs, we did not take delivery until late December. Upon delivery, we immediately noticed a flaw in the recliner & reported it to Conn's Svc at once. We also purchased the additional warranty at that time as we thought that if we were already having problems, it might be a wise thing to do for the future. No one contacted us, no warranty mailed to us, so I went in to talk to the store manager & he agreed with me & reassured me that he would help. Again, I heard nothing, so I called Conn's Svc again & they finally sent out a repairman to review the problem. By then, another problem had happened. A deep indention had appeared on the same arm as the loose thread. When the repairman came, he said he must first try to fix the problem but after he had finished, the loose thread was now a really BAD ravel and he told us the reason for the indention was because the base underneath the arm was made of "cardboard" and would most likely happen again. He said it was unfixable and that he would have to report that it needed a complete side replacement. A week passed and I received a call from the warranty dept. stating that this was not covered and would not be repaired. I called the store manager again to plea for his help again and he said he would help, but never even gave me the courtesy of a call. So I decided to go into the store again to talk to him and he was quite adamant about stating that he had no intention of making this right and that it was just my loss! I said that I would return the furniture to him and he rudely exclaimed that if I did so, he would just give it to whomever and it would still be my responsibility! I have been a faithful customer, having paid in full several accounts and this is the way they reward their loyal customers???Desired Settlement: I paid nearly $800.00 for just the recliner alone. I find it extremely difficult to believe that Conn's Customer Service treats their good paying customers like this. This chair is not even two months old and it looks like something that I would have purchased in a garage sale. There is suppose to have been a manufacture's one year warranty, but apparently it also is not worth anything. I want to return this as it is apparent that Conn's has no intention of making this right!

Business

Response:

Thank

you for the opportunity to respond to Mr. [redacted]’s complaint. Our records show on 11/23/13, Mr. [redacted] purchased a Corinthan Ulyses furniture set which consist of 3 pieces(sofa,

loveseat, recliner), and a Steve Silver dining room set which consist of a

table and 6 chairs; both with a limited 1-year manufacturer’s warranty. On

1/18/14, Mr. [redacted] contacted us stating the threading was coming loose on

the left arm of the recliner. We advised Mr. [redacted] that this issue was

not be covered by the manufacturer’s warranty. Our records show the same day

the service call was placed 1/18/14, Mr. [redacted] added Conn’s 48-months

Repair Service Agreement Plan to all the merchandise purchased. Unbeknown, a

service call was scheduled for 2/22/14; upon inspection the technician found

threading coming out and the right arm was sinking in. Mr. [redacted] was

reminded that this issue was not covered by the manufacturer’s warranty or the

Repair Service Agreement Plan that was later added due to; as listed on the

Terms and Conditions under “What is not Covered” section (t): pre-existing

conditions are not covered. Mr. [redacted] has been contacted regarding his

concerns and he stated that he noticed the damage immediately, although we have

been unable to confirm at this time, Conn’s is willing to exchange his recliner

as a goodwill gesture.

If we may be of further

assistance, please contact Customer

Service at [redacted]

Kind regards,

Customer Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Conn's did the right thing and did replace the chair. I am very satisfied with that "gesture of goodwill" as they stated. Thank you for your help in this matter.

Sincerely,

Review: I shopped at Conn's on January **, 2014 to purchase a sofa and loveseat. I was then approached by a salesman, [redacted] I explained I was looking for a sofa and loveseat that was 100% leather. I found a brown leather set that I liked and financed it (so I thought). The delivery was scheduled for the next day around 3pm. The delivery truck went to my neighbours, then left. We called and were told they were lost. We called the salesman and he asked us to meet him at the delivery warehouse so he could follow us home to deliver the furniture. It was about 8pm, dark and raining by now. We get to our house and the salesman hauls everything in a matter of 15 minutes and leaves. My husband and I began unwrapping the plastic and I realize this set is wrong. It was also damaged. My husband contacts the salesman at about 8:30pm and left a message. We called the store the next day and complain. The store states that the manager would have to approve an exchange and we would have to call back Monday. I did this and the manager states that we will have to get an exchange approved by corporate. I call corp. in Beaumont, TX and they state that I must make a complaint and wait 48 hours for it to go to the resolution department WITH THEIR DECISION. I demanded a refund which was denied. I wait 48 hours and call back on Wednesday. The resolution department approved an exchange for the same exact set as if we were trying to replace the set because it was damaged. I explained that the set that was delivered was the wrong set. We picked a different set. They say I have to repeat the same process and call back. I called back after a few days and was told this matter was to be handled by the store manager. I spend several days tracking him down and he would only agree to exchange for the same set that I did not pick. I have gotten the run-a-round for 3 weeks and they will not resolve this issue. They have lied to me continuously and are now dodging me.Desired Settlement: DesiredSettlementID: Replacement

The salesman financed the wrong set and all I wanted from the beginning is for Conn's to re-do my financing for the correct set which is 100% leather. They will make more money in commission anyway. They are willing to exchange the set, but not for the set I picked??? If they will not sell me the correct product, I want a refund.

Business

Response:

CASE ID: [redacted]

Thank you for the

opportunity to respond to [redacted] complaint. Our records reflect that [redacted] purchased furniture via invoice #[redacted] on 1/**/14. The customer

received a promotion of a free television with the purchase of a living room

group. Please see attached signed invoice regarding [redacted]’s selections. The

product was delivered by the salesperson that evening due to delivery driver

being unable to locate [redacted]’s home.

[redacted] was contacted

by the store’s district manager, who agreed to exchange the products. The new

product was selected as invoice # [redacted] on 3/*/14 and delivered

on the 3/*/14.

If we may be of further

assistance, [redacted] may contact us directly at [redacted]

Kind regards,

Conn’s Customer Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: Bought a new [redacted] TV from Conn's on [redacted] in [redacted], on [redacted]. TV is defective out of box. Called Conn's next day, [redacted] to notify store. Was told I need to call back and speak to my salesperson who was off. I called back the next day [redacted], salesperson off again, asked to speak to manager, put on hold, no one came to the phone. I called again on [redacted] and ask for salesperson, [redacted]. Was told he's with a customer. Called back later and he answered, told him issue with TV, he said I would have to pay 15% restocking fee to exchange or call Conn's help desk. Called help desk in [redacted], was told they have to send a service tech to my house. Service couldn't come to my house until [redacted]. Service ([redacted]) showed up on [redacted] and determined TV was indeed defective and stated the LED panel and mother board needs replacing. He said that Conn's has a 24 hour product failure exchange guarantee and wondered why they didn't just exchange it. I told him they put me off for three days when it was too late to exchange. He stated that Conn's do that to a lot of customers, he said they will lose a lot of customers but don't seem to care. Anyway he said he have to order parts for it. Didn't hear back from Conn's service until [redacted] in which [redacted] stated that he has the LED panel but the mother board is on back order. He said will have to wait until the mother board comes in to fix the TV. He said he didn't know how long it would take. I told him I will be on vacation from [redacted] to [redacted]. Conn's called and left messages on [redacted] and [redacted]. I called them back in [redacted] and they said since they couldn't get ahold of me they cancelled my repair order. They stated they have to reorder the parts. On [redacted], Conn's came to house to fix TV. Service tech ([redacted]) said he didn't know I also needed a mother board so he didn't have the part. [redacted] called me on [redacted] and said he's sorry, he was mistaken but the mother board was In the van hidden under other parts. We agreed for him to come back on [redacted]. He came and replaced the LED panel and mother board. When we plugged in the TV, screen was cracked on inside and he admitted the other part was not a mother board when I questioned him. He claimed he didn't know what was going on because he took over the route for another tech, [redacted]. I noticed on the part boxes that they already had defective stickers on them, I took pictures of them. He called his boss and he told him to put back in my original parts and he will submit for an exchange, it will take 4 to 5 days to process. After 7 days, I called Conn's and was told my exchange request was denied and they will continue the repair and order parts again. I spoke to Conn's corp. and they claimed it was [redacted] who denied my claim. I spoke to [redacted]'s Executive Customer relations dept on [redacted] in which they stated Conn's never contacted them about my issue. On [redacted], I will have this TV for 3 months and it's still defective.Desired Settlement: Exchange or money back. I bought a new TV and should have a working TV out the box.

Business

Response:

Thank

you for the opportunity to respond to **. [redacted]'s complaint. Our records show on [redacted]; **. [redacted] purchased a

**” [redacted] Smart television which comes with a 1-year limited manufacturer's

warranty.

We received **. [redacted]'s complaint and found

he has contacted our service department on two separate occasions regarding his

television stating, the unit turns on and off by itself. Our record show on

[redacted], Conn's agreed to exchange **. [redacted]'s television due to the delay

receiving the necessary parts to complete repairs. A service claim

representative contacted **. [redacted] on [redacted] to inform him of the approved

exchange. As of [redacted], we have no records indicating **. [redacted] has processed

the exchange on his television. **. [redacted] will need to return his old

television to his nearest Conn's to initiate his exchange. We sincerely

apologize for any inconvenience **. [redacted] experienced as a result in service

delay.

If we may be of further

assistance, **. [redacted] may contact customer service at [redacted].

Kind regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Review: In [redacted] I received a call from [redacted], a sales person at Conn's new to [redacted]. She informed me that the store opened early and asked if I would come in to look at furniture. My family and I came in and after a few hours we purchased a living room set. Everything in the store went great. The day our furniture was delivered, I received two calls from [redacted], one stating the delivery would be a bit late and one stating that they forgot to have me sign a form and they needed it immediately. I told them I was travelling for work but would stay home as late as I could. The delivery arrived right before I needed to leave for my flight. The delivery guys asked me to do a quick inspection and everything looked great. The next day when I came home was the first time I sat on the furniture. When I sat on the love seat, the whole arm wabbled back and forth. I immediately called [redacted], who spoke to her manager and assured me that service would be calling me the next day to schedule the delivery of a new love seat and to pick up the one I had. We were more than fine with that. I heard nothing the next day, or the day after. I then sent [redacted] a text on [redacted], she stated again that the manager emailed service. I sent her a text again on [redacted], she said she was off that day but she would check with the manager the next day. I then received a call from a male manager who stated, "sorry, it was a misunderstanding, [redacted] can't speak English well so we weren't sure what was going on.". He assured me I would hear from service that day. Again on [redacted] I sent her a text and heard nothing. On [redacted] I called and spoke to a manager [redacted]. Once I explained my situation, she put me on hold, and never came back, she paged [redacted] to help me??? [redacted] assured me once again that I would hear from her on [redacted] the [redacted] after she spoke to the "big" manager. On [redacted], I sent her another text, no response. On [redacted], I sent another text, and even stated contacting the Revdex.com, she called me and said, please don't we will fix it today. I called 3 more times the next week and was told I needed to talk to [redacted], who was never available but I left more than a dozen messages for him. I tried to text her again on [redacted] and got no response, nor has anyone responded to my many calls over the last 30 plus days. I have copies of all the text messages to and from [redacted] saved. I was so excited about this store opening, but I can never shop here again.Desired Settlement: I want the love seat that was delivered damaged, replaced immediately.

Business

Response:

Thank you

for the opportunity to respond to [redacted]’s complaint. Our records show on [redacted],

[redacted] purchased the [redacted] furniture set which consist of three

pieces (sofa, loveseat, and chair) with a 1-year limited manufacturer’s

warranty and received delivery on [redacted]. After further review and research of

[redacted]’s complaint, Conn’s has agreed to exchange his loveseat which was

delivered on [redacted]. We sincerely

apologize for any inconvenience [redacted] experience as a result to the delay.

If

we may be of further assistance, [redacted] may contact us at [redacted].

Kind

regards,

Review: We bought our furniture from Conns , A week before our anniversary November the 14 2013, the 8th day of November , Conns said it would be delivered the next Wednesday the 13 th of November , they called that week and said they could not be delivered untill the following friday , being very diappointed thy delivered the furniture , now since the furniture was late I have been trying to get our payment date changed , the manager of the store, [redacted] said that would not be a problem well I been tring to get the payment date changed since the 27 th day of november , I have called Conns just about an heard every story possibly anyone can imagine I still have not been able to get the date changed to the 21st of the month!!!Desired Settlement: All I would like Conns to do is change my payment due date to the 21st of the month on both the accounts ending in [redacted] and [redacted], since they were late delivering our furniture!

Business

Response:

Review: On [redacted], my [redacted] and I went into the [redacted] Conn's store to purchase two bedroom suites. I was approved for a Yes Money account to make payments over time and we proceeded to pick out the furniture sets and pieces we wanted to be delivered. At that time I was advised by the store manager/[redacted] that one nightstand for the queen [redacted] bedroom suite was missing and the foot board for the [redacted] king bed was missing. The manager advised this would take about two more weeks to get the missing pieces in for delivery. A few days after we purchased the furniture, we received most of the two bedroom suites, minus the missing pieces of 2-nightstands, and 1-King bed set. Following that initial delivery I was notified that the missing pieces was coming into the warehouse and I would received them the next day, but after waiting all day for the delivery, I had to call to find out the missing pieces were not there yet and still on back order. Went through this same process several times with me being the one to wait all day and finally having to make contact to find out still no furniture or delivery. Now that we are soon to be 5-months out of still not having all of my purchase I am livid and at my wits end. No one should have to go through this type of [redacted] from any retailer. I have talked to the Corporate office, store manager, district warehouse manager, and would else would listen but still no resolution to this problem. I even ask them to check with other stores in other states, the furniture manufacturer/[redacted], and to forget trying to find a foot board for the bed in the warehouse and order a complete new bed will all pieces included so I can have everything due me according to the terms of our contract agreement. Should I contact an attorney, the local media, the state attorney general, or continue to let this go to the point it really should not have to. Any help will be wonderful. I also filed a complaint with Consumers Affairs and am waiting for their response. All I want is what is rightfully mine that I am paying for; it shouldn't be this difficult. Thanks!Desired Settlement: I would love for Conn's to locate all three pieces of furniture and deliver it to my residence. I would like this problem to be resolved prior to the end of this month.

Business

Response:

Thank you for the opportunity to

respond to [redacted]’s complaint. Our records show on [redacted] purchased the [redacted] Queen Bedroom set which consisted of seven pieces (headboard, footboard,

rails, dresser, two nightstands and mirror) and the [redacted] King

Bedroom set which consisted of eight pieces (headboard, footboard, rails,

dresser, two nightstands, chest and mirror). [redacted]’s delivery was

scheduled on [redacted]; all items were received except for the two [redacted]

nightstands and King [redacted] footboard due to the item not being available

for immediate delivery.

After further review and

research of [redacted]’s complaint, Conn’s agreed to exchange her complete

[redacted] King Bedroom set due to the footboard currently being on backorder

with the manufacture. We did receive both of [redacted]’s nightstands and

scheduled her for delivery on [redacted]. Our records show [redacted] re-selected

the [redacted] King Bedroom set which was delivered and received

on good order on [redacted]. As a gesture of goodwill, we submitted a $[redacted] gift

card to be mailed to [redacted]’s residence for her inconvenience; please

allow 7-10 business days to receive ([redacted] tracking number [redacted]).

We sincerely apologize for any inconvenience [redacted] experienced during

this process.

If we may be of

further assistance, [redacted] may contact customer service at [redacted].

Sincerely,

Review: I purchased a washer and dryer with an extended warranty. The washer won't work and they will not come out to repair it. Even worse, customer service will not let me speak with a manager and nobody will return my callsDesired Settlement: Would like my washer fixed immediately or my warranty fees refunded back to me

Business

Response:

Review: I entered an purchase agreement with Conns for a total amount of $2864.22 (includes insurance. I have paid $2876.22 and still have a balance of $72.38

I have a year same as cash agreement with Conns. Today is the last day for this option or I will owe $1500 for insurance cost. I have been on the phone with customer service twice a week for the last two months and can't solve this problem. I'm told someone form billing will contact me within 24 hours. Have yet to get a call. They won't send me an itemized list of charges nor will they inform me as to what this cost is for. My contract states that I have borrowed $2,617.31 and upon payoff a charge of $246.91 for insurance. On [redacted] I spoke with [redacted] from customer service saying that if I paid $12 my account would be closed for filling my obligations. She also made a note in my account stating that I wanted a call from billing to confirm the status. As soon as I hung up with her I made the payment by phone so Conns would receive payment that night. I waited the 72 maximum time limits they have and called back. I was told they reviewed my account with no changes. I asked for an explanation for their decision. The customer service rep did not have any info just that he would mark my account for investigation and someone would be calling me with in 24 hrs. Still have yet to get a call and once again I called back. I just got off the phone and was thrown through the loop again and was told someone would be investigation my account again. This employee could not give me any more information as to what the cost is for. I'm stuck and need help to solve this problem as in getting nowhere dealing with Conns. I have printed all my payment information from the bank and have read the contract over and over and cannot find any additional cost I could owe. Today is the last day before they charge insurance so I hope we can find a solution as soon as possible.Desired Settlement: I don't want a refund I just want what was promised on the terms of the contract. I have paid for the purchase and now it's time for Conns to fulfill the obligation and close my account. I just want this to be solved and I don't have to waste any more time waiting for someone to call or help a customer and give or find the answers they are looking for.

Business

Response:

Review: **Delivered defective product 6/22. **Requested service 6/24. inspection 6/25. According to inspection company sofa/chaise was attached incorrectly AND the chaise **Connected with Conn's 4 separate time on 4 separate days on plan for replacing defective product.1.6/26 and they did not see any inspection report. Said they would call back. Never heard from anyone2. 6/28 called and they said it needed management approval. No response.3. 7/1 Called store and said they would look into it and call back. NO response. Talked to [redacted](sales person) and ops manager on either 7/1 or 7/2.4. 7/2 called Mesa store and they indicated it was scheduled for delivery on 7/3. No call received. Not only are there service issues the product is breaking down after less to two weeks.Desired Settlement: Want refund. Paid 1858.78

Business

Response:

Thank you for the

opportunity to respond to Mrs. [redacted] complaint. Our records show on 6/21/14, Mrs. [redacted] purchased a Corinthian Mead sectional furniture

set which consisted of three pieces; sectional sofa, sectional chaise, and

ottoman with a limited 1-year manufacturer warranty on all three pieces.

Mrs. [redacted] also elected to have her furniture delivered bringing her purchase

total to $1,858.78. Our records indicate Mrs. [redacted] was scheduled for

delivery and received her furniture on 6/22/14; however one of the furniture pieces

was damaged during delivery. After

reviewing Mrs. [redacted]’s complaint we found there was a lack of communication and Mrs.

[redacted]’s replacement was not delivered as scheduled. Due to the

inconvenience and the miscommunication Conn’s has agreed to honor Mrs. [redacted]’s

request to return her furniture and receive a full refund in the amount of

$1,858.78. Mrs. [redacted] has been contacted and her furniture is

scheduled to be picked up on 7/12/14, once

picked up Mrs. [redacted] will be issued a credit to her Visa card for $858.78 and

the remaining $1000.00 will be refunded within 10 business days. We

sincerely apologize to Mrs. [redacted] for the experience and inconvenience she has

had.

If we may be of further assistance, Mrs. [redacted] may

contact Customer Service at [redacted]

Kind regards,

Review: One piece of the leather sectional was damaged during delivery on [redacted] 6, 2014. The delivery person offered to return the piece to Conn's, have it repaired or a 10% refund on the damaged piece. We accepted the 10% refund (price concession of $100.00) and was told a check would be mailed. As of [redacted] 14, 2014, no check for said refund has been received. We have emailed Conn's, made phone calls and I have been to the store regarding this issue. When I went to the store to inquire about the $100 refund, I was told the delivery people were not Conn's employees and it was not Conn's issue (the delivery men wore shirts with Conn's logo on them). I was then told a check would be mailed, again in 2 weeks -- that was 6 weeks ago and still no check has arrived.Desired Settlement: For Conn's to honor their agreement to refund $100.00 for damages during delivery.

Business

Response:

Thank you for the opportunity to respond to [redacted] complaint regarding the $100.00 concession that he was offered at the time of

delivery. After researching [redacted] complaint we found his refund check was mailed on [redacted] 21, 2014. Unfortunately, our system did not show the

correct zip code therefore, his refund was mailed to the wrong address. The postal service returned the check to the sender

because they were unable to forward. Conn’s

would like to apologize to [redacted] for the error and the delay in

receiving his refund. We have corrected the address and remailed his refund check

to the address as shown on the Revdex.com complaint.

If we may be of further assistance, [redacted] may contact us

at [redacted].

Kind regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Review: [redacted] Conns came out to fix my refrigerator the ice maker is not working correctly the repair man told me that he would have to order a part to fix it and would be back in 5 to 7 days .We have called many, many times only to be lied to and told they would get back to us and they never do or that the part has not come in yet .We paid for the extra warranty and have only had this refrigerator since [redacted] they wont help us all we get are rude people and liesDesired Settlement: I just want my refrigerator to work correct whatever it takes a replacement or to fix the one I have

Business

Response:

Thank you

for the opportunity to respond to **. [redacted]’s complaint. Our records show on [redacted],

**. [redacted] purchased a [redacted] refrigerator with a 48-month Repair Service

Agreement. On [redacted], **. [redacted] contacted us stating the refrigerator only

dispenses crushed ice. A service call was scheduled for [redacted]; upon inspection

the technician found parts needed to be ordered for repairs. Our records show

the parts needed to complete repairs were on factory backorder and originally

scheduled to arrive on [redacted] however; there was a delay receiving all the

parts which did not become available until [redacted]. Our records show we have

received all necessary parts and **. [redacted] is scheduled to complete

installation on [redacted]. We sincerely apologize for any inconvenience **.

[redacted] experienced as a result to the delay.

If

we may be of further assistance, **. [redacted] may contact us at [redacted].

Kind

regards,

Review: We purchased a ** Dishwasher from Conn's on [redacted]. Delivery is normally the next day, but our delivery was made on [redacted]. We paid $119.99 for installation. The installers put in the dishwasher on [redacted]. On [redacted], our second time to use the dishwasher, we noticed that there was water in the bottom of the dishwasher and that it did not drain. Thinking it was a plumbing issue because it was a brand new dishwasher, we contacted our local plumber, [redacted], who informed us the dishwasher had never drained due to the clear hosing that was installed not having any residue. We had to pay the plumber $60 to tell us the "new" dishwasher Conns installed was not working. I contacted [redacted] at the Webster, TX location who was our salesperson to let her know. She sent out a Conn's technician on [redacted]. The Conn's technician also agreed that the pump was not working and had not drained. I proceeded to call [redacted] again. I informed her that we do not want a replacement pump, we want a new dishwasher. Because the dishwasher had been run with a defective pump, there could be other unknown damage to the dishwasher. We purchased a new dishwasher, not a refurbished dishwasher and should get what we pay for. She said she would let her supervisor know and contact me when she heard anything. On [redacted], I once again contacted [redacted] because I had not heard. I could not reach her, so I contacted the store manager, [redacted], who simply told me he had sent an email. He did not even apologize for the faulty equipment that was sold to us. I purchased this equipment on credit and refuse to pay for a subpar dishwasher (refurbished) when I purchased a BRAND NEW one.Desired Settlement: A brand new dishwasher replacement is a resolution. I should not have to get a refurbished dishwasher. The other option is a full refund and I can purchase my dishwasher at a reputable dealer.

Business

Response:

Review: In the mth of July, I made a purchase in there store and my purchase was supposed to be set up on 6 mth same as cash promotion. The salesperson kept making errors in the process and process the transaction 4 different times. 1st time w/o promotion, 2nd and 3rd time with promotion, 4th time without.

After paying for a few mths I called in Sept. to get my balance and was basically told I owed around the same amount the purchase was even after paying $100 a mth on a $550 balance. The manager [redacted] said he spoke to the salesman and he remembered the transaction and he had made a mistake. [redacted] then said he would call the corporate office to have it fixed because they could not longer do it in the store . Well, he never called but I did. I was given the run around and then on Oct. 1st I called corporate again and was told that I just needed to go back to the store and have them call and they would adjust it and would give me back the difference I had been paying in interest. When I go to the store and talk to the other manager [redacted], who was supposed to have been calling me back previously and never did, he called and they said they didn't know what I was talking about after talking to someone 10 mins. prior. He then supposedly got in touch with the regional manager, [redacted]. While on the phone with [redacted] told me that he said he was just waiting on approval to redo the contract and reimburse me. I waited and waited at the store. Finally, after about an hour I left but was assured I would get a call and we would just have to come back in to sign the new contract. Never heard from [redacted]. Called back on that Friday and was told [redacted] was coming in the office and I asked for them to call me when he came. [redacted] said he would. Never got a call... 2 days past and I again went in there today. I spoke to [redacted] who I initially spoke to, said he remember me, but offered no help and claimed he had no number to give me.Desired Settlement: All I want is what my original terms were supposed to be. I have been paying them faithfully and I want my money back and it adjusted to what it should be.

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted]’

concerns regarding account #[redacted]. Mrs. [redacted] stated she should have had a

6-months same as cash promotion on her products.

According to our records, Mrs. [redacted] signed a 24-month

retail installment contract on [redacted].

The products purchased did not qualify for the

6-months no-interest promotion at the time of purchase.

Mrs. [redacted] was mailed a copy of her payment history and

her contract on September 20. 2014.

We value Mrs. [redacted] as a customer and sincerely appreciate her

bringing this matter to our attention.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

Regards,

I reject it because when I was making the purchase I was told it was eligible and not once was I told it was not and store managers and sale man admitted their.mistake and it was [redacted]e 4 times. 2 times wrong and 2 times right. If it was nto eligible why did your customer service and regional manager said he was going to have me sign a new contract and refund the interest. I feel like I have been a victim of some type of bait and switch and a victim of fraud. I'm not asking for anything more than what Your employees promised. But I see it was all lies and words just to keep me from complaining and kept me strung along for weeks with lies. I do have the documentation of the 4 transactions that were [redacted]e.

Business

Response:

Thank you again for the opportunity to respond to Mrs.

[redacted]’ concerns regarding account #[redacted].

After further review and the additional details Mrs. [redacted] has provided, the 6-months

no-interest financing promotion is in the process of being added to the account.

Please allow 10-15 business days for the process to

be completed.

We value Mrs. [redacted] as a customer and sincerely apologize for

any inconvenience she has experienced due to this matter.

Thank you,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

I just want to make sure this will be backdated to date of purchase and the difference of interest I have been paying will be refunded.

I sincerely thank everyone for this resolution.

Review: I purcharsed a sofa, and loveseat on tuesday august 19th,2014.( it came with a free tv)

Iniatially it was supposed to be delivered on sunday August 24th.

Sunday 24th around 9am, someone from the delivery department or group called me saying the sofa was damaged and they wanted to know if I was willing to take it like that and get a 10%off the price or if I wanted to order a new one. Not know all that was coming, I said "let me take a look a it and I will let you know".

When they arrived to my apartment, the driver said he was bringing the loveseat down the truck first because it was in good conditions, (i live on a second floor apartment) while trying to get to the stairs, they guy holding my loveseat did not see the first step and fell! Of course my loveseat got damaged too! Them again offered me the 10% to keep it. I said no, of course I want new merchandise.

Called the delivery people and scheduled for the next day, which luckly I was getting off early from work.

Monday afternoon delivery showed up to where I live, brought loveseat upstairs, saying they had already inspected at the warehouse, while they were bringing the sofa upstairs I found an almost 1inch whole on the back of the loveseat and a huge discoloration spot on the front.

Again we contacted the delivery people and they say they were taking it back with them. I committed the biggest error of keeping the sofa with me, because a few minutes later they left I notices thin scratches all over the sofa.

Called the store this time and spoke with salesman[redacted], not even an hour after the delivery left my apartment.

Salesman said he was contacting delivery ppl so they could come back and pick it up.

Just to clarify the sofa they brought me, looks older than the one sitting on the floor of the store( by salesman, that one has been there for more than 10 months).

Anyways, since tuesday I have been calling store and delivery place morning and afternoon, trying to find out when are they coming to pick up this sofa! I even visited the store to choose another living room, so they could juat bring me a new one and take this one.(trying to give conn's a second chance)

Salesman said no, they had to como and get this one first, I tottaly understood because due that I got this furniture via credit. But what I dont understarnd is the fact that today, wednesday Aug.28, Store manager [redacted] said I have to wait two more days for them to process the ticket to even try to schedule a pick up. Ridiculous!!!

I even offered to take this sofa back to the store, beacuse I dont want it sitting in my living room! I want a living room not just an old sof! Manager denied my proposal and said she was gonna call me tomorrow. Honestly I dont beleive it anymore, the have said that so many times and I end up calling them.

It is very dissapointing that they cannot do an ecxeption after all Ive gone thourgh. I gave away my old furniture a week ago, because I was getting a new one. Now I have been without one for more than a week and still manager asks me to wait 2 more days!!Desired Settlement: I need them to come and get this sofa ASAP and refund the credit card credit!! I just need for this to get resolved!

Business

Response:

Thank you

for the opportunity to respond to Mrs. [redacted] complaint. Our records show

on 8/19/14, Mrs. [redacted] purchased the Franklin Nolan furniture set which

consist of two pieces (sofa and loveseat) and was scheduled to receive delivery

on 8/24/14. After further review and

research, we show after several attempts to delivery Mrs. [redacted]’s

furniture set, Conn’s delivery team was unsuccessful delivering all the

furniture pieces in good order. Conn’s

has agreed to return Mrs. [redacted]’s furniture set and issue a refund; as of

9/13/14 Mrs. [redacted] invoice has been cancelled. We sincerely apologize for

any inconvenience Mrs. [redacted] experienced as a result to delivery.

If

we may be of further assistance, Mrs. [redacted] may contact us at [redacted]

Kind

regards,

Review: I have a warranty with Conn's on a several appliances in my home for years. On Feb 5, 2014 my washer went out (it comes on but does not spin). I called Conn's [redacted] and they scheduled to send out a service guy out on 2/8/2014. The service guy came out, checked the machine, and stated the problem was the brain of the motor had went out. He stated that you would have to order the part and call back when the part came in. I never received a call, so I called on 2/19/2014. The 1st rep state, that she did not see where a part was ordered, placed me on hold, came back and state that she was informed that they were waiting to hear from the service guy and he was probably on vacation. I asked to speak to someone else and I was transferred to customer service rep who stated that she did not understand why the part was not ordered and I should get a call by Friday or no later than Monday. No call. I called back Tuesday and was transferred to 7 different customer service reps ([redacted]. I was on the phone from 12p to 6pm. I was finally informed that I was have a warranty under Conn's that I was with Assurants this was new to me,I had just got a warranty renewal and paid my money to Conn's. I called Assurants [redacted] and explained my situation and was told that my washer did not have a serial number and due to liabilities they could not fix the washer. I explained that my washer was replaced by Conn's a few years ago (I didn't check for a #)and they advanced me to call Conn's to see if they had records. Conn's told me that they did not know why they told me to call them because I do not have a warranty with them anymore and Assurants should tell me what the next steps I should take. I called Assurants back and they told me the only thing I could do was cancel the warranty. I asked would I get my money back and they stated IF I get anything it would be 30 days after they get a cancellation notice from me. I just want me washer fixed or replaced.Desired Settlement: I really would like my washer repaired or replaced. If my washer can not be repaired or replaced, then I would like to be refunded my monies from paying on this warranty since my last washer was replaced by Conn's. Since they delivered a washer to me without a serial number.

Business

Response:

CASE ID: [redacted]

Thanks for the opportunity to respond to Ms. [redacted]’

complaint. Our records reflect that Ms. [redacted]’ received a replacement dyer

via invoice # [redacted] on 5/14/09 with a 4 years Repair Service Agreement. The

Repair Service Agreement expired on 5/17/13. Ms. [redacted]’ then purchased

extended warranty with Assurant.

Ms. [redacted] contacted Assurant for service on 2/4/14, stating

the unit was not spinning. Assurant

dispatched our technician on 2/8/14. It was then determined that parts were

needed to complete the repairs. Assurant

holds the warranty and is therefore responsible for any claims for repairs and

services under their specifications. Conn’s Service Department serves as the

service provider in this matter.

Ms. [redacted]’ has been contacted regarding this complaint. We

have contacted Assurant on her behalf and informed that they offered Ms. [redacted]

the replacement value of her washer in check form. If she wishes to handle the

replacement another way we will happy to assist her.

No refunds are due from Conn’s at this time. Any refunds or

exchanges must be approved by Assurant.

If we may be of further assistance, Ms. [redacted]’ may contact

us directly at [redacted]

Kind regards,

Conn’s Customer Relations

Review: We purchased living room furniture and a [redacted] with wall mount from Conn's on [redacted]. All purchases were paid for in cash, up front. We paid an additional $[redacted] to have professional installation of the wall mount and tv. A day or two after installation, we noticed that the full-motion wall mount did not function properly so we contacted Conn's for repairs. After two weeks, several phone calls, an in person visit and a promise from [redacted], assistant manager, to refund the installation amount, our problem still was not solved. Both the manager, [redacted], and asst manager [redacted], promised us phone calls to follow up on the issues, but we never heard from them. We contacted corporate customer service twice and no one followed up with us. The installation company refused to correct the problem and we still have not received our refund. We eventually hired a handyman and paid him $** to correct the wall mount.Desired Settlement: We want a refund in the amount of $[redacted]. We were told by our sales person, [redacted], that tax is charged on the installation, so we expect $[redacted]% tax and an additional $** that we paid to the handyman.

Business

Response:

Thank you

for the opportunity to respond to [redacted]’s complaint. Our records show on [redacted],

[redacted] purchased a LG 65” television and elected Conn’s TV wall mount

installation service. After further

review and research, we confirmed [redacted]’s television was not installed

correctly by the installation team. Conn’s has agreed to honor [redacted]’s

request and issue a refund in the amount of $[redacted] for the installation fee.

[redacted] may visit the Conn’s location where she originally purchased her

products to process the refund back to her [redacted]. We sincerely apologize

for any inconvenience [redacted] experienced regarding the installation service

provided by Conn’s.

If

we may be of further assistance, [redacted] may contact us at [redacted].

Kind

regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]. we were told by assistant manager [redacted], that a refund could not be processed in the store and that he would have to send an email to the corporate office requesting a refund and that within 7 to 10 days they would send us a check.we are willing to make one more attempt to get our refund in the store but we do not believe that they will honor it. If they could have processed a refund to our [redacted] in the store why didn't they do that a month ago when we first requested it? if we are not satisfied with the outcome of our attempt to get our refund in the store we will file another complaint. additionally we find it an inconvenience to be expected to return to the store, wait around for them to find the manager, if he's in, and then put up with their excuses and false apologies while they dilly dally processing our refund. we don't actually find the solution very acceptable because it is a waste of our time and energy and resources but if this is all the store can manage we will make one more attempt.

Review: I have a complaint against the Conn's in [redacted]. On [redacted] my wife and I purchased a sofa, chair and ottoman and paid to have it delivered. The salesman, [redacted] said we were entitled to a free delivery rebate, which I completed and mailed back to Conn's Corporate Office in [redacted]. After about 6 weeks, no rebate. I went back to the local Conn's in [redacted] and talked to Mr. [redacted]. He copied my info. again and said he made a phone call and I should get my rebate in 10-14 days. After another 2 weeks, I went back to the [redacted] store and talked to Mr. [redacted] again. He called the rebate people again and gave me a phone number to call if I did not get my rebate in 10 days. Since I did not get rebate, I called customer service dept. as he suggested. They stated I did not qualify since I did not have one item over $499. I stated that was wrong since the sofa cost $549 (invoice is attached). They then requested I fax them a copy of my invoice, which I did.Desired Settlement: I would like them to pay the delivery charge.

Business

Response:

Thank you for

the opportunity to respond to Mr. [redacted]’s complaint. Our records show

on [redacted], Mr. [redacted] purchased a [redacted] furniture set which

consisted of three pieces; chair, ottoman, and sofa from us.

After

researching Mr. [redacted]’s complaint we found Mr. [redacted] mailed his rebate

submission form and it was received by the rebate department; however, the

rebate department denied his rebate claim due to his purchase not meeting the

minimum purchase requirements. As of [redacted], Mr. [redacted]’s complaint has

been escalated and Conn’s has agreed to honor his rebate and expedite the check

refund. Mr. [redacted] should receive his refund within 7-10 business

days.

If we may be of

further assistance, Mr. [redacted] may contact us at ###-###-####.

Kind regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Review: I paid off my account in full. A year later, they have decided I did not and are charging me interest.

I purchased a new [redacted] in [redacted] with the agreement of 1 year no interest. I made prompt payments ($70 a month via online bill pay from my bank) adhering to the contract. In [redacted], I called, as instructed on every page of the payment booklet, to obtain my pay off balance (roughly $25.) I promptly paid the amount, assuming my account was paid off. A week ago - [redacted]. Conn's began calling me 5 times a day saying that my account was past due. I spoke with several people - [redacted] - all who informed me that when I paid the account I was $3.51 short plus a $3 processing fee. Because of that I was being charged back all of the interest on the account - approx. $284. I offered to pay the $6.51 , but was assured the agent would file a ticket to have the account closed. For a week, I received calls 4 - 5 times a day telling me my account was past due. I answered the phone every time trying to get answers on my pending request (ticket # [redacted]). I was met with confusion, hang ups and several department transfers. I did make the $6.51 payment. Finally on [redacted] I spoke with [redacted] who informed me that even though he could see in the computer system that I did call and obtain a pay off amount, and did promptly pay off the amount, it was my responsibility, to add up all the totals on my contract, add up all my payments - and some how override the system to allow me to pay more than I owed. I asked to speak with someone in the department that made the decision and he told me there are no incoming calls to that department. I asked if I should file a law suit or if there was some one my lawyer could speak with there and he gave me the # to the legal department. [redacted]. I have bought many things from Conn's over the last 12 years, I have always been a good customer and never had a problem. I am absolutely shocked that they think they have no liability in giving me the wrong pay off amount or waiting almost a year to inform me of it.Desired Settlement: I just want my account closed as paid in full and I want any negative reports to my credit removed.

Business

Response: