B And B Movers Reviews (916)
Review: I purchased and had delivered by Conn's a chest of drawers/bunk beds combo for my girls, ages 14 and 9 in 2013. They needed more space in their room and these items allowed for them to place their clothes. A few weeks later, I noticed a small crack in the middle of the chest of drawers. The damage was significant enough that it caused several drawers not to open or close properly. I didn't immediately alert Conn's of this. When I did Conn's sent a person to look at it with the idea that something would be done to fix it. Weeks passed and I never heard from the man who inspected the drawer, nor Conn's. In 2014 when I went the Conn's in Baytown where I purchased it, the woman at the customer service counter read from a computer that the merchandise didn't meet repair standards despite having a warranty. I am still paying for these items and it seems unfair to me that I should still pay for a damaged product that was not caused by my children. Most of the damage is inside the drawer and it doesn't seem that it would take a lot of work to fix this. I have been a Conn's customer for years and had friends who were work associates with the business. They tell me in confidence that Conn's is notorious for not being there for its customers when matters such as these arise.Desired Settlement: We would like someone to fix it.
Review: I have a credit account at Conn's. I was twice sent letters, one thru the USPS and the other thru email that my credit limit had been increased. When I went to the store to use my credit increase, I was told I had to reapply for credit all over again. Then I was told I couldn't be approved unless I added my spouse to my account. According to the letters I received I was already approved. To miss this is completely false advertising.Desired Settlement: I want the credit limit extended as offered or I want Conn's cited for false advertisements.
Review: I purchased a couch, loveseat, recliner, dinning table & 6 chairs late November of 2013 from store #**, Conn's in Arlington, TX. Because of home repairs, we did not take delivery until late December. Upon delivery, we immediately noticed a flaw in the recliner & reported it to Conn's Svc at once. We also purchased the additional warranty at that time as we thought that if we were already having problems, it might be a wise thing to do for the future. No one contacted us, no warranty mailed to us, so I went in to talk to the store manager & he agreed with me & reassured me that he would help. Again, I heard nothing, so I called Conn's Svc again & they finally sent out a repairman to review the problem. By then, another problem had happened. A deep indention had appeared on the same arm as the loose thread. When the repairman came, he said he must first try to fix the problem but after he had finished, the loose thread was now a really BAD ravel and he told us the reason for the indention was because the base underneath the arm was made of "cardboard" and would most likely happen again. He said it was unfixable and that he would have to report that it needed a complete side replacement. A week passed and I received a call from the warranty dept. stating that this was not covered and would not be repaired. I called the store manager again to plea for his help again and he said he would help, but never even gave me the courtesy of a call. So I decided to go into the store again to talk to him and he was quite adamant about stating that he had no intention of making this right and that it was just my loss! I said that I would return the furniture to him and he rudely exclaimed that if I did so, he would just give it to whomever and it would still be my responsibility! I have been a faithful customer, having paid in full several accounts and this is the way they reward their loyal customers???Desired Settlement: I paid nearly $800.00 for just the recliner alone. I find it extremely difficult to believe that Conn's Customer Service treats their good paying customers like this. This chair is not even two months old and it looks like something that I would have purchased in a garage sale. There is suppose to have been a manufacture's one year warranty, but apparently it also is not worth anything. I want to return this as it is apparent that Conn's has no intention of making this right!
Review: I shopped at Conn's on January **, 2014 to purchase a sofa and loveseat. I was then approached by a salesman, [redacted] I explained I was looking for a sofa and loveseat that was 100% leather. I found a brown leather set that I liked and financed it (so I thought). The delivery was scheduled for the next day around 3pm. The delivery truck went to my neighbours, then left. We called and were told they were lost. We called the salesman and he asked us to meet him at the delivery warehouse so he could follow us home to deliver the furniture. It was about 8pm, dark and raining by now. We get to our house and the salesman hauls everything in a matter of 15 minutes and leaves. My husband and I began unwrapping the plastic and I realize this set is wrong. It was also damaged. My husband contacts the salesman at about 8:30pm and left a message. We called the store the next day and complain. The store states that the manager would have to approve an exchange and we would have to call back Monday. I did this and the manager states that we will have to get an exchange approved by corporate. I call corp. in Beaumont, TX and they state that I must make a complaint and wait 48 hours for it to go to the resolution department WITH THEIR DECISION. I demanded a refund which was denied. I wait 48 hours and call back on Wednesday. The resolution department approved an exchange for the same exact set as if we were trying to replace the set because it was damaged. I explained that the set that was delivered was the wrong set. We picked a different set. They say I have to repeat the same process and call back. I called back after a few days and was told this matter was to be handled by the store manager. I spend several days tracking him down and he would only agree to exchange for the same set that I did not pick. I have gotten the run-a-round for 3 weeks and they will not resolve this issue. They have lied to me continuously and are now dodging me.Desired Settlement: DesiredSettlementID: Replacement
Review: Bought a new [redacted] TV from Conn's on [redacted] in [redacted], on [redacted]. TV is defective out of box. Called Conn's next day, [redacted] to notify store. Was told I need to call back and speak to my salesperson who was off. I called back the next day [redacted], salesperson off again, asked to speak to manager, put on hold, no one came to the phone. I called again on [redacted] and ask for salesperson, [redacted]. Was told he's with a customer. Called back later and he answered, told him issue with TV, he said I would have to pay 15% restocking fee to exchange or call Conn's help desk. Called help desk in [redacted], was told they have to send a service tech to my house. Service couldn't come to my house until [redacted]. Service ([redacted]) showed up on [redacted] and determined TV was indeed defective and stated the LED panel and mother board needs replacing. He said that Conn's has a 24 hour product failure exchange guarantee and wondered why they didn't just exchange it. I told him they put me off for three days when it was too late to exchange. He stated that Conn's do that to a lot of customers, he said they will lose a lot of customers but don't seem to care. Anyway he said he have to order parts for it. Didn't hear back from Conn's service until [redacted] in which [redacted] stated that he has the LED panel but the mother board is on back order. He said will have to wait until the mother board comes in to fix the TV. He said he didn't know how long it would take. I told him I will be on vacation from [redacted] to [redacted]. Conn's called and left messages on [redacted] and [redacted]. I called them back in [redacted] and they said since they couldn't get ahold of me they cancelled my repair order. They stated they have to reorder the parts. On [redacted], Conn's came to house to fix TV. Service tech ([redacted]) said he didn't know I also needed a mother board so he didn't have the part. [redacted] called me on [redacted] and said he's sorry, he was mistaken but the mother board was In the van hidden under other parts. We agreed for him to come back on [redacted]. He came and replaced the LED panel and mother board. When we plugged in the TV, screen was cracked on inside and he admitted the other part was not a mother board when I questioned him. He claimed he didn't know what was going on because he took over the route for another tech, [redacted]. I noticed on the part boxes that they already had defective stickers on them, I took pictures of them. He called his boss and he told him to put back in my original parts and he will submit for an exchange, it will take 4 to 5 days to process. After 7 days, I called Conn's and was told my exchange request was denied and they will continue the repair and order parts again. I spoke to Conn's corp. and they claimed it was [redacted] who denied my claim. I spoke to [redacted]'s Executive Customer relations dept on [redacted] in which they stated Conn's never contacted them about my issue. On [redacted], I will have this TV for 3 months and it's still defective.Desired Settlement: Exchange or money back. I bought a new TV and should have a working TV out the box.
Review: In [redacted] I received a call from [redacted], a sales person at Conn's new to [redacted]. She informed me that the store opened early and asked if I would come in to look at furniture. My family and I came in and after a few hours we purchased a living room set. Everything in the store went great. The day our furniture was delivered, I received two calls from [redacted], one stating the delivery would be a bit late and one stating that they forgot to have me sign a form and they needed it immediately. I told them I was travelling for work but would stay home as late as I could. The delivery arrived right before I needed to leave for my flight. The delivery guys asked me to do a quick inspection and everything looked great. The next day when I came home was the first time I sat on the furniture. When I sat on the love seat, the whole arm wabbled back and forth. I immediately called [redacted], who spoke to her manager and assured me that service would be calling me the next day to schedule the delivery of a new love seat and to pick up the one I had. We were more than fine with that. I heard nothing the next day, or the day after. I then sent [redacted] a text on [redacted], she stated again that the manager emailed service. I sent her a text again on [redacted], she said she was off that day but she would check with the manager the next day. I then received a call from a male manager who stated, "sorry, it was a misunderstanding, [redacted] can't speak English well so we weren't sure what was going on.". He assured me I would hear from service that day. Again on [redacted] I sent her a text and heard nothing. On [redacted] I called and spoke to a manager [redacted]. Once I explained my situation, she put me on hold, and never came back, she paged [redacted] to help me??? [redacted] assured me once again that I would hear from her on [redacted] the [redacted] after she spoke to the "big" manager. On [redacted], I sent her another text, no response. On [redacted], I sent another text, and even stated contacting the Revdex.com, she called me and said, please don't we will fix it today. I called 3 more times the next week and was told I needed to talk to [redacted], who was never available but I left more than a dozen messages for him. I tried to text her again on [redacted] and got no response, nor has anyone responded to my many calls over the last 30 plus days. I have copies of all the text messages to and from [redacted] saved. I was so excited about this store opening, but I can never shop here again.Desired Settlement: I want the love seat that was delivered damaged, replaced immediately.
Review: We bought our furniture from Conns , A week before our anniversary November the 14 2013, the 8th day of November , Conns said it would be delivered the next Wednesday the 13 th of November , they called that week and said they could not be delivered untill the following friday , being very diappointed thy delivered the furniture , now since the furniture was late I have been trying to get our payment date changed , the manager of the store, [redacted] said that would not be a problem well I been tring to get the payment date changed since the 27 th day of november , I have called Conns just about an heard every story possibly anyone can imagine I still have not been able to get the date changed to the 21st of the month!!!Desired Settlement: All I would like Conns to do is change my payment due date to the 21st of the month on both the accounts ending in [redacted] and [redacted], since they were late delivering our furniture!
Review: On [redacted], my [redacted] and I went into the [redacted] Conn's store to purchase two bedroom suites. I was approved for a Yes Money account to make payments over time and we proceeded to pick out the furniture sets and pieces we wanted to be delivered. At that time I was advised by the store manager/[redacted] that one nightstand for the queen [redacted] bedroom suite was missing and the foot board for the [redacted] king bed was missing. The manager advised this would take about two more weeks to get the missing pieces in for delivery. A few days after we purchased the furniture, we received most of the two bedroom suites, minus the missing pieces of 2-nightstands, and 1-King bed set. Following that initial delivery I was notified that the missing pieces was coming into the warehouse and I would received them the next day, but after waiting all day for the delivery, I had to call to find out the missing pieces were not there yet and still on back order. Went through this same process several times with me being the one to wait all day and finally having to make contact to find out still no furniture or delivery. Now that we are soon to be 5-months out of still not having all of my purchase I am livid and at my wits end. No one should have to go through this type of [redacted] from any retailer. I have talked to the Corporate office, store manager, district warehouse manager, and would else would listen but still no resolution to this problem. I even ask them to check with other stores in other states, the furniture manufacturer/[redacted], and to forget trying to find a foot board for the bed in the warehouse and order a complete new bed will all pieces included so I can have everything due me according to the terms of our contract agreement. Should I contact an attorney, the local media, the state attorney general, or continue to let this go to the point it really should not have to. Any help will be wonderful. I also filed a complaint with Consumers Affairs and am waiting for their response. All I want is what is rightfully mine that I am paying for; it shouldn't be this difficult. Thanks!Desired Settlement: I would love for Conn's to locate all three pieces of furniture and deliver it to my residence. I would like this problem to be resolved prior to the end of this month.
Review: I purchased a washer and dryer with an extended warranty. The washer won't work and they will not come out to repair it. Even worse, customer service will not let me speak with a manager and nobody will return my callsDesired Settlement: Would like my washer fixed immediately or my warranty fees refunded back to me
Review: I entered an purchase agreement with Conns for a total amount of $2864.22 (includes insurance. I have paid $2876.22 and still have a balance of $72.38
Review: **Delivered defective product 6/22. **Requested service 6/24. inspection 6/25. According to inspection company sofa/chaise was attached incorrectly AND the chaise **Connected with Conn's 4 separate time on 4 separate days on plan for replacing defective product.1.6/26 and they did not see any inspection report. Said they would call back. Never heard from anyone2. 6/28 called and they said it needed management approval. No response.3. 7/1 Called store and said they would look into it and call back. NO response. Talked to [redacted](sales person) and ops manager on either 7/1 or 7/2.4. 7/2 called Mesa store and they indicated it was scheduled for delivery on 7/3. No call received. Not only are there service issues the product is breaking down after less to two weeks.Desired Settlement: Want refund. Paid 1858.78
Review: One piece of the leather sectional was damaged during delivery on [redacted] 6, 2014. The delivery person offered to return the piece to Conn's, have it repaired or a 10% refund on the damaged piece. We accepted the 10% refund (price concession of $100.00) and was told a check would be mailed. As of [redacted] 14, 2014, no check for said refund has been received. We have emailed Conn's, made phone calls and I have been to the store regarding this issue. When I went to the store to inquire about the $100 refund, I was told the delivery people were not Conn's employees and it was not Conn's issue (the delivery men wore shirts with Conn's logo on them). I was then told a check would be mailed, again in 2 weeks -- that was 6 weeks ago and still no check has arrived.Desired Settlement: For Conn's to honor their agreement to refund $100.00 for damages during delivery.
Review: [redacted] Conns came out to fix my refrigerator the ice maker is not working correctly the repair man told me that he would have to order a part to fix it and would be back in 5 to 7 days .We have called many, many times only to be lied to and told they would get back to us and they never do or that the part has not come in yet .We paid for the extra warranty and have only had this refrigerator since [redacted] they wont help us all we get are rude people and liesDesired Settlement: I just want my refrigerator to work correct whatever it takes a replacement or to fix the one I have
Review: We purchased a ** Dishwasher from Conn's on [redacted]. Delivery is normally the next day, but our delivery was made on [redacted]. We paid $119.99 for installation. The installers put in the dishwasher on [redacted]. On [redacted], our second time to use the dishwasher, we noticed that there was water in the bottom of the dishwasher and that it did not drain. Thinking it was a plumbing issue because it was a brand new dishwasher, we contacted our local plumber, [redacted], who informed us the dishwasher had never drained due to the clear hosing that was installed not having any residue. We had to pay the plumber $60 to tell us the "new" dishwasher Conns installed was not working. I contacted [redacted] at the Webster, TX location who was our salesperson to let her know. She sent out a Conn's technician on [redacted]. The Conn's technician also agreed that the pump was not working and had not drained. I proceeded to call [redacted] again. I informed her that we do not want a replacement pump, we want a new dishwasher. Because the dishwasher had been run with a defective pump, there could be other unknown damage to the dishwasher. We purchased a new dishwasher, not a refurbished dishwasher and should get what we pay for. She said she would let her supervisor know and contact me when she heard anything. On [redacted], I once again contacted [redacted] because I had not heard. I could not reach her, so I contacted the store manager, [redacted], who simply told me he had sent an email. He did not even apologize for the faulty equipment that was sold to us. I purchased this equipment on credit and refuse to pay for a subpar dishwasher (refurbished) when I purchased a BRAND NEW one.Desired Settlement: A brand new dishwasher replacement is a resolution. I should not have to get a refurbished dishwasher. The other option is a full refund and I can purchase my dishwasher at a reputable dealer.
Review: In the mth of July, I made a purchase in there store and my purchase was supposed to be set up on 6 mth same as cash promotion. The salesperson kept making errors in the process and process the transaction 4 different times. 1st time w/o promotion, 2nd and 3rd time with promotion, 4th time without.
Review: I purcharsed a sofa, and loveseat on tuesday august 19th,2014.( it came with a free tv)
Review: I have a warranty with Conn's on a several appliances in my home for years. On Feb 5, 2014 my washer went out (it comes on but does not spin). I called Conn's [redacted] and they scheduled to send out a service guy out on 2/8/2014. The service guy came out, checked the machine, and stated the problem was the brain of the motor had went out. He stated that you would have to order the part and call back when the part came in. I never received a call, so I called on 2/19/2014. The 1st rep state, that she did not see where a part was ordered, placed me on hold, came back and state that she was informed that they were waiting to hear from the service guy and he was probably on vacation. I asked to speak to someone else and I was transferred to customer service rep who stated that she did not understand why the part was not ordered and I should get a call by Friday or no later than Monday. No call. I called back Tuesday and was transferred to 7 different customer service reps ([redacted]. I was on the phone from 12p to 6pm. I was finally informed that I was have a warranty under Conn's that I was with Assurants this was new to me,I had just got a warranty renewal and paid my money to Conn's. I called Assurants [redacted] and explained my situation and was told that my washer did not have a serial number and due to liabilities they could not fix the washer. I explained that my washer was replaced by Conn's a few years ago (I didn't check for a #)and they advanced me to call Conn's to see if they had records. Conn's told me that they did not know why they told me to call them because I do not have a warranty with them anymore and Assurants should tell me what the next steps I should take. I called Assurants back and they told me the only thing I could do was cancel the warranty. I asked would I get my money back and they stated IF I get anything it would be 30 days after they get a cancellation notice from me. I just want me washer fixed or replaced.Desired Settlement: I really would like my washer repaired or replaced. If my washer can not be repaired or replaced, then I would like to be refunded my monies from paying on this warranty since my last washer was replaced by Conn's. Since they delivered a washer to me without a serial number.
Review: We purchased living room furniture and a [redacted] with wall mount from Conn's on [redacted]. All purchases were paid for in cash, up front. We paid an additional $[redacted] to have professional installation of the wall mount and tv. A day or two after installation, we noticed that the full-motion wall mount did not function properly so we contacted Conn's for repairs. After two weeks, several phone calls, an in person visit and a promise from [redacted], assistant manager, to refund the installation amount, our problem still was not solved. Both the manager, [redacted], and asst manager [redacted], promised us phone calls to follow up on the issues, but we never heard from them. We contacted corporate customer service twice and no one followed up with us. The installation company refused to correct the problem and we still have not received our refund. We eventually hired a handyman and paid him $** to correct the wall mount.Desired Settlement: We want a refund in the amount of $[redacted]. We were told by our sales person, [redacted], that tax is charged on the installation, so we expect $[redacted]% tax and an additional $** that we paid to the handyman.
Review: I have a complaint against the Conn's in [redacted]. On [redacted] my wife and I purchased a sofa, chair and ottoman and paid to have it delivered. The salesman, [redacted] said we were entitled to a free delivery rebate, which I completed and mailed back to Conn's Corporate Office in [redacted]. After about 6 weeks, no rebate. I went back to the local Conn's in [redacted] and talked to Mr. [redacted]. He copied my info. again and said he made a phone call and I should get my rebate in 10-14 days. After another 2 weeks, I went back to the [redacted] store and talked to Mr. [redacted] again. He called the rebate people again and gave me a phone number to call if I did not get my rebate in 10 days. Since I did not get rebate, I called customer service dept. as he suggested. They stated I did not qualify since I did not have one item over $499. I stated that was wrong since the sofa cost $549 (invoice is attached). They then requested I fax them a copy of my invoice, which I did.Desired Settlement: I would like them to pay the delivery charge.
Review: I paid off my account in full. A year later, they have decided I did not and are charging me interest.
B And B Movers Rating
Description: Movers, Movers - Office, Moving & Storage Company, Moving Services - Labor & Materials, Moving Supplies, Packing & Crating Service, Relocation Service, Storage Units - Household & Commercial
Address: 3340 Forest Blvd, Jacksonville, Florida, United States, 32246
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