B And B Movers

Review: Purchased sectional sofa may 25, 2014 from the local Conns store. Within one month all cushions were sinking. They looked like we had been sitting on them for years. We contacted our sales person who put us in contact with the store manager. We were told we had to call Conns Fix it. We called hem and were told they would send someone to take pictures of our couch. This took two weeks. Someone came out, took pics and told us we would hear from someone within a week. We never did. We had to call. We were then told that new cushions would be ordered for our couch and delivered to our home then we would need to call to set up a time for installation. Delivery took two weeks, so we were now at almost two months since our purchase. It took two weeks for someone to come out to install. Not all cushions were replaced so we asked him to please take pictures of the wedge that joined the two couches. He did, again we were told we would hear from someone. We never did. Within two weeks of installation of the "new" cushions they too were sinking. My husband then called our local store and spoke with the manager. He said we needed to call Conns Fix it again. My husband did and a complaint was submitted. My husband explained that we wanted to exchange the couches for something different. We were told this was not possible until we gave them three(3) opportunities to remedy the situation. My husband explained that he would like to speak to a manager and was told there was no one else to speak to. My husband expressed his concern to the [redacted]. Person he spoke to that at the rate they moved the couches would be out of the one year manufacturers warranty and asked the gentleman if that's why we had to jump thru so many hoops. We are completely dissatisfied. We paid over $3000 for the furniture and we feel at this point like we have been ripped off. Had we done our homework before the purchase we would have never given Conns our business. Bad review after bad review.Desired Settlement: We would love to have a refund but would settle for being able to pick out a different set that is to our satisfaction.

Business

Response:

Thank you

for the opportunity to respond to Mr. [redacted]’ complaint. Our records show on 5/25/14,

Mr. [redacted] purchased the [redacted] furniture set which consisted of three

pieces (sofa, loveseat, and wedge) with a 1-year limited manufacturer’s

warranty and received delivery on 5/26/14 in good order. After further review

and research of Mr. [redacted]’ repair needs, Conn’s has agreed to issue a store

credit in the amount of $2599.98 to re-select all three furniture pieces. Mr.

[redacted] may visit her nearest Conn’s store to process the exchange.

If

we may be of further assistance, Mr. [redacted] may contact us at ###-###-####.

Kind

regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

First we would like to say we Will accept store credit, however, before tax the purchase price was $2729.97, with the total including tax being $2921.07. We would like full credit for the amount of the furniture purchased.

Review: I made my monthly October payment. It never got posted. The company told me to fax over a copy of my bank account where the charge was debited out of my account. I have since faxed it over 4 times and one time to an individual that said he received it and he would walk it over to the appropriate department. I have called them at least 15 times and they all say the same thing, that a ticket has been issued but not worked. I talked to a manager in the collections dept. on Tues that said he would look in to it and at least call me back yesterday one way or another. NO CALL, but typical. It is now February and still no resolve, not to mention it went on my credit report. BEYOND FRUSTRATED!!!!!Desired Settlement: I want my payment posted that I paid them and I want it off my credit report.

Business

Response:

Review: We bought a microwave, along with a fridge, dishwasher, and range on 2/14. It started arcing and sparking shortly afterward. We've had 3 technicians (2 from Conn's-Mr Germany and Mitchell) and one from LG come look at our microwave and all 3 technicians immediately suggested it be replaced. The LG tech's supervisor told the tech that was at my house on speaker phone that he should tell me to just throw the metal rack on the BBQ grill and not use it. My microwave has attempted to catch fire a few times and has several holes in it but Conn's is saying LG should replace it and LG is ignoring my email requests for replacement. I'm afraid my new $600 microwave is going to burn my house down and I can't get a replacement or any help with repairs from Conn's, who've always been helpful with past purchases. Please help!Desired Settlement: I'd like my microwave that is all burned up inside to be replaced.

Business

Response:

Thank you for the opportunity to respond Mr. [redacted] complaint. Our records show 2/13/14, Mr. [redacted] purchased an LG OTR microwave with a limited 1-year manufacturer warranty from us. Our records indicate Mr. [redacted] was schedule for delivery and received his items on 2/14/14 in good order. Our records show on 4/10/14, Mr. [redacted] contacted us regarding his microwave; stating the microwave is sparking when it is in use. A service call was set-up on 4/17/14; during the inspection the serviceman found parts were needed to be ordered to complete the service repair. On 4/25/14, Mr. [redacted]’s service order was cancelled at his request; Mr. [redacted] stated he contacted the manufacturer and request a replacement and declined to have additional service on his microwave. On 4/30/14, Mr. [redacted] contacted us stating his microwave was sparking when in use and had burn damage on the inside. Mr. [redacted] information was sent to the manufacturer for a service review for a possible exchange. On 5/27/14, an exchange was approved for Mr. [redacted] to replace his microwave. As of 5/28/14, Mr. [redacted] has elected a new microwave and is scheduled for delivery on 5/30/14. Conn’s would like to apologize to Mr. [redacted] for the experience he had and for any inconvenience caused as a result of the delay.

If we may be of further assistance, Mr. [redacted] may contact Customer Service at [redacted]

Kind regards,

Review: This started in December 2013. My Samsung 2 drawer 3,200.00 stainless steel refrigerator and freezer stopped cooling. I called in and 1 week later the service was scheduled. The service individual opened the doors, closed them pushed a button and said it was "off." 1 week later it stopped cooling again and I called in after throwing away another 300+ dollars of food. Yes, I was given a food claim voucher for up to 150.00 if approved and I am placing 2 in the mail. On the 2nd visit the service individual noted the board or boards were going out, and called in the model/serial number in front of me on 1/*/2014. On 1/**/2014 another service individual came out and after taking off work he realized the wrong board and parts had been requested and ordered. I called in and asked it be documented, as I could no longer afford a product that was not useful and a hazard to my three newly adopted children. My daughter has multiple health issues and is only 8 months out of open heart surgery. Food illness affects those with lowered immune systems and feeding a family of five from restaurants for 1+ months is VERY expensive. Today, 2/*/2014 the service individual called, and the manager and supervisor did not show up to the service department, and he was not given the parts are previously scheduled. After multiple phone calls, I have been told 50+ stories, and this is no longer bad service it is a legal issue. I also have a Microsoft windows touch screen, we took [redacted] and [redacted] who informed it was a hardware malfunction. After having to prove I paid 49.95 when I dropped off the computer because the store did not enter pymt, they said there is no issue. I was then told the 1 person who works on computers, will be out of the country for 15 days...Always a story and yet I continue to make payments and this has been the worst experience, and most expensive "mistakes" of my life. I am still awaiting a call from [redacted] at the Conn's DFW service center today. I was given a 3 hour window....Desired Settlement: I would like my money back for all the loss, reimbursement for food based on a family of 5 for the time period, and I would like all new WORKING equipment as I am STILL making payments and keeping up my end of the contract. I would like someone to take notice of how people are being treated and the lack of respect. Just a side note: I was told by one person if I did not make payment that was my choice..."but, some people care about their credit." How dare her!

Business

Response:

Thank

you for the opportunity to respond to [redacted] complaint. Our records show on 2/**/12, [redacted]

purchased a Samsung refrigerator with a 48-months Repair Service Agreement Plan

and delivery. We show [redacted] contacted us on 12/**/13, stating his refrigerator

was not cooling, a service call was set-up for 12/[redacted]13 and upon inspection the

technician reset the control board. [redacted] contacted us again on 1/**/14 stating the refrigerator was not cooling

again, a service call was set-up and the technician determined the main PCB,

and control boards needed to be replaced.

Unfortunately, there was a delay obtaining the parts needed to repair

[redacted]’s refrigerator therefore, an exchange was approved on 2/*/14,

under the terms and conditions of the Repair Service Agreement. [redacted] was advised of the approval

and has been reimbursed $150.00 for food loss. [redacted] has reselected a new

refrigerator and his Repair Service Agreement will continue until 3/*/16. [redacted] will be mailed confirmation

showing the warranty coverage on his new refrigerator. We sincerely apologize to [redacted] for

the delay and any inconvenience he may have experience.

If we may be of further assistance, [redacted] may contact us at [redacted]

Kind regards,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Conn's is not recognizing the lack of their technicians ability. They did not list the service call around 1/**/14 when the technician came and had the wrong parts ordered after waiting two weeks. Also not listed is the service call around 2/* that did not happen because the said part was never ordered, and the manager and supervisor [redacted] did not come in to work or respond. He did not even respond to [redacted] call from Conn's customer service. This complaint is directed to Conns service department, and I had 4 home visits and 1 no show. My fridge went in and out for 60 days with three small children. I submitted two food vouchers and at a minimum that is demand. Not to mention feeding a family of five without a fridge for 60 days and keeping medication for my children and a dog in a cooler. I had to make this complaint to get one empathetic person to apologize. That is unfortunate, and I want to be reimbursed for the documented lack of service, failed equipment, failure to understand ordering, failure to order parts, failure to respond timely, and most of all respect!

Business

Response:

Thank

you for the opportunity to respond to [redacted] additional

concerns. Our records show two service

calls on file and both were outlined in our previous response. We acknowledge and apologize to [redacted] for the delayed repair. [redacted] has reselected a new refrigerator and his Repair Service Agreement

will continue until 3/*/16. He has also

received a $300.00 for food loss.

If we may be of further assistance, [redacted] may contact us at [redacted]

Kind regards,

Customer Relations

Review: Conn's brags about 100% customer service, well that's a lie. In the this last year I've about over ten complaints with them and every time they really never get resolved. I always make my payments on time. First it was always they could never find my payments and I would get phone calls saying my payments was late, now They applied my payments to the wrong account and I was told they would fix it and still getting phone calls weeks later saying my payment is late. I've been told my warranty on a product was a certain date and then it really wasn't. I get hung up on by managers on the phone because I am upset and telling them there people don't know how to do there jobs. Its just ridiculous.I have two accounts and always made my payments on time. I never hear from a regional manger, just emails. and they just say sorry. That isn't customer service at all. look at my account and see all the complaints I've made and see more into detail all of them.Desired Settlement: I would like to hear from and higher up manager. Not a district manager or regional but a higher up like a are or vp. See if this is how they want their company ran. I would also like to have a manager take my payment from now on, because obvious regular employees are to incompetent make sure it gets to the right account or give could customer service now a days

Business

Response:

Review: I had a dryer delivered to my home on 07/**/2014. During the deliver the handle on my front load washer was broken. I went into the [redacted] Conn's store to report the incident. [redacted] helped me by calling the warehouse for me. The person told me to expect a call on Sunday, 07/**/2014. I did not receive a call on Sunday. 07\**\2014 I called the number (###-###-####) that the guy from the warehouse told me to call if I didn't hear from anyone on Sunday. I called Monday morning around 8:30 and spoke with [redacted]. She informed me that there was not anything they could do as 72 hours had passed. I informed her that I had reported the incident on Friday 07/**/2014. She said she would investigate and call me back later that day. I did not hear back from [redacted]. I went into the store Monday evening 07/**/2014 and spoke with [redacted] to seek help. He asked that I give him a call the next day between 11am and 3pm and he would call the warehouse. I called Conn's twice on 07/29/2014 and left messages for Mr [redacted] to call me. I haven't received a call from Mr. [redacted]. I called the warehouse back 07/29/2014 to see if I could get help filing the claim. I spoke with [redacted] again. She took my name and number and said [redacted] would give me a call tomorrow. She then ended the call by hanging up in my face. She was very rude. At this point I also sent an email on 07/29/2014 to customer service via the Conns website communicating all of the above details. I have not received a response to the email that I sent via the Conns website.I spoke with [redacted] Hernandez at the warehouse on 07/31/2014. She explained that she would speak with the delivery team and get back to me later in the day. I learned that the driver is disputing my claim. I expressed my disagreement and wanted to speak with management. [redacted] asked that I email pictures to her and that she would give them to management. I sent the emailed pictures to [redacted] on 08/01/2014. I have not heard from anyoneDesired Settlement: I would like the handle fixed on my front load washer. This includes ordering the part and installation.

Business

Response:

Thank you for

the opportunity to respond Mrs. [redacted]’s complaint. Our records show on 7/**/14, Mrs. [redacted]

purchased an [redacted] electric dryer, [redacted] pedestal, dry cord, and

dryer duct with clamp and received delivery on 7/**/14. After further review

and research, we confirmed Mrs. [redacted] signed her delivery ticket

acknowledging she received her merchandise in good order; there were no reports

listed on the delivery form regarding any damages to Mrs. [redacted]’s property. At this time we are unable to honor Mrs.

[redacted]’s request to repair her washer; we have no record damages occurred by

Conn’s delivery team.

We have

included supporting documents in our response.

If we may be of

further assistance, Mrs. [redacted] may contact Customer Service at ###-###-####

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

The judicial process is set up to provide due justice for those who have been wronged. We know that this process does not always work as we often here the stories of innocent individuals who have been wrongfully convicted. I never said that I did not sign off on the delivery. I did sign the delivery form as the delivered merchandise was not damaged. It was not until later that I discovered that there was damage to my front load washer. Just because I signed off on the delivery does not mean that the damage did not occur. Maybe the form relieves you of liability and that is fine. This is a simple inexpensive claim. It is really the principle of the matter that is at stake here. It's an opportunity for Cohn's to make a wrong be a right. The whole experience has been awful. The customer service from both the delivery company and the staff at the store was by far the worst I have ever experienced which is how I ended up filing this claim through the Revdex.com. Everyone was unresponsive. If this is your final decision, then trust that I will never set foot in another Cohn's store ever and am happy to communicate my experience to those willing to listen

Regards,

Review: We purchased a stand up deep freezer in [redacted]. On [redacted], the freezer stopped working. I called and reported it, a repairman was sent out. He recharged it with freon. The freezer still did not work. I called and reported it again, he came out and said the compressor needed to be replaced. They ordered the part and came back to install it when it arrived. That did not fix the problem with the freezer either. I called and reported that it still was not working. The repair man came out again, and informed us he was going to order an after market part to ADD to the freezer. The part came in on [redacted]. A phone call was made to my husband (which clearly had notes in the acct to NOT call his phone, as he was on nights out of town). I returned the call, was told they would call within 24 hours to set up an appt. I at that time told them I am off work Wed and Thur, please make it one of those days. On [redacted], they finally returned my call and tried to schedule the service for that Friday, [redacted]. I explained I could not do it that day, and scheduled it for Wed, [redacted]. On [redacted], the service man called and told me he was calling to reschedule my appt to Friday, [redacted]! I explained I would not be available and he finally agreed to come that day between 12-2. I informed him at the time I had to leave my house at 2:30 for an prior appt. He called at 2:35 claiming he was at my front door (left no card) I had left at 2:30. I then said fine, schedule it for [redacted], I will leave work early. Friday [redacted]. Nothing. No phone call. Nothing. I have called approximately 22 times since then, leaving messages foe supervisors, corporate, and nothing. NO ONE has even returned my call to come TRY to fix our 6 month old broken freezer, which we are still paying on! The food lost due to the freezer not working, was worth more than the actual freezer. Apparently, since we didn't purchase the Conn's warranty, they are not worried about making it right. This is the WORST customer service I have ever dealt with!!!Desired Settlement: I want to be refunded for the freezer. Since no one in their service department seems concerned with the fact that we have a defective freezer, and we have been treated so horribly throughout this ordeal, I just want a refund and for them to come pick up the freezer. I am appalled at the lack of professionalism and horrible customer service we have been given. We haven't even received an apology! They are clearly running from their problems!

Business

Response:

Review: I have purchased multiple items from Conn's and almost all the items are break now or needs to be repaired. The washer I purchased for this company has broken 3 times and the last 2 times I had to pay out of packet for repairs. The service person came out the fix the washier and put a used part on the washier and I called to company to let them know and they didn't care. The sofa I purchased I have called the company to fix it 3 times and it's still falling apart.Desired Settlement: I want a refund not store credit I don't want to buy anything else from this business.

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted] complaint. Our records show on

1/26/12, Mrs. [redacted] purchased a Whirlpool washer with a 1-year limited manufacturer’s

warranty and only had one service call placed on 12/24/12; stating the washer

was leaking water from the bottom. On 1/5/13, the technician replaced the

gasket and unit tested ok. We have no further indication that Mrs. [redacted] has

contacted us regarding any further issues she experienced with her washer. Mrs.

[redacted]’s warranty on her washer expired on 1/25/13; any service needs beyond

the expiration date would be an out-of-pocket expense.

Mrs. [redacted] purchased the Delta Vegas sectional

set on 9/11/11, which consisted of two pieces (lounger and sectional) with a 48-month

FurnitureGard Plan and elected store pickup. Mrs. [redacted] contacted us on

9/14/11 stating the furniture was damage when moving into her home due to the

hallway was not big enough. We educated Mrs. [redacted] that damages cause by

moving was not covered by the manufacturer’s warranty or the FurnitureGard Plan

that was purchased. On 2/28/14, Mrs.

[redacted] contacted us stating the sectional piece is coming apart at the bottom

and needed food and liquid stains removed. A service call was scheduled for

3/14/14; upon service the technician found multiple stains, the T-clips

stripped, and the dust cover torn. The technician was able to replace all

damaged hardware, install a new dust cover and spot clean the sectional. On

8/5/14, Mrs. [redacted] contacted us again stating the leather on the sectional

was tearing and cracking. A service appointment was scheduled for 8/16/14; upon

inspection the technician found tears throughout the entire sectional and the

thread insert was missing on one leg. We contacted Mrs. [redacted] to advise her

that the reported wear and tear was not covered by under the FurnitureGard Plan

however; we ordered all four legs and ship to her home to install. At this time,

we are unable to honor Mrs. [redacted]’s request for a refund on her furniture and

washer; the furniture does not meet the qualifications for an exchange and the

washer is no longer covered under warranty.

If

we may be of further assistance, Mrs.

[redacted] may

contact Customer Service at 1-877-358-1252.

Kind regards,

Review: Conn's has issued a credit card under my name after I was told they were running my credit for ELIGIBILITY. I was told what I was signing was acknowledgement that my credit was run in regards to the inquiry of getting a credit card. I was assured that the credit card would not be issued unless used. I never used the credit line given to me however a credit card was still issued. This is a blatant example of being scammed.Desired Settlement: I want the credit card removed/cancelled with no trace of it being assigned and my credit to reflect no indication of this card ever being issued or canceled. If this is not possible, a lawsuit should be brought against conn's for corrupt business dealings and not following standards issued by the Revdex.com.

Business

Response:

Thank you for the opportunity to respond to Mr. [redacted] concerns

regarding a credit card. Mr[redacted] stated he received a credit card in the mail that he did not authorize.

We do not have record of a credit card being opened in Mr. [redacted] name. If Mr. [redacted] received a card in

error, he may call the toll-free number on the back of the card and request the

card be canceled.

Review: We bought a Dining set from Conn's on 07/18/2014. We were advised that on 07/19/2014 We would have partial delivery, which included table and 3 of the 6 chairs order. After spending HOURS in the store on the 18th of July we were OK with partial delivery. When the Delivery drivers arrived at my home, they only had our table. As I spoke with the Manager [redacted] at the Aurora, CO he advised that the 3 chairs that I was suppose to receive were sent to a new store in Colorado for their Grand Opening, and he was not sure when my chairs would arrive. We went back to the store on 07/21 to get a date on delivery of my chairs. Again we were told by [redacted] that we should receive the chairs in 2 weeks. Since 07/21 no contact from anyone at Conn's. I called the store on 08/04 @ 4:49 pm mst to find out the status and a Manager named [redacted] advised he would call me back. At 6:40 pm no phone call from [redacted], so we decided to go to the store and talk to Manager. We encountered a gentlemen named [redacted] "Store Manager." After [redacted] going through an emails to find the status, calling the Buyer in Texas we still had no clear answer to the status of our chairs. [redacted] advised he would check with a buyer on 08/05 and give me a call. (Approximately 8:00 pm) I decided to call Corporate office and called a call center and spoke with [redacted], she advise she would report the issue and I would get a email with a ticket number. Never received an email. I did not get a call from [redacted] I recieved a call from Katja tell me that [redacted] was out of town and that the chairs have an estimated arrive date of 08/15, and could be deliverd 08/16. WE have been eating while standing and we had to go buy tray tables in order to eat because of no chairs. I feel that we have been lied to by at least everyone that we come in contact with at Conn's and I am very disappointed.Desired Settlement: I have my first payment due on 08/24 and still have not recieve all of my product. I want the 6 chairs immediately and compensation for the inconvenience, and suffering we had to endure traveling back and forth to the store.

Business

Response:

Thank you for the opportunity to respond Mrs. [redacted] complaint. Our records show on 7/18/14, Mrs. [redacted] purchased a

Crown Mark Contempo dinette set which consisted of eight pieces; (six) chairs,

table top, and table leg with a 48-month Furnituregard Plan on all eight

pieces. Mrs. [redacted] also elected to

have her dinette set delivered bringing her purchase total to $1,770.70. We have received Mrs. [redacted]’s complaint and

confirmed there was a delay in completing her order. As of 8/17/14, all items have been received

and Conn’s has offered Mrs. [redacted] a refund of her delivery and an additional

$140.00. We ask that Mrs. [redacted] please

allow 7-10 business days for the credit to be applied to her account. We sincerely apologize to Mrs. [redacted] for

the delay and any inconvenience caused.

If we may be of further assistance, Mrs. [redacted] may contact

Customer Service at [redacted]

Kind regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

Regards,

I am not satisfied with the fact I went into the store on 08/17/2014 and requested to the Manager [redacted] to remove the 48 Month Furnituregard Plan. It looks like my request was ignored. Conn's promised a delivery of the items on 08/16/2014 before noon, the delivery did not happen until 8:48 pm, and 2 of the chairs were damaged. The waiving of the delivery charge and an additional $140.00 credit is appreciated however I would like to 48 month Furnituregard removed immediately.

Review: On March 12, 2015, my Mother purchased a refrigerator from Conn's at about 11 a.m. I, her daughter, returned back in town a few hours after the purchase and realized that we needed to cancel this order. I called, spoke to the salesperson, and cancelled the order. I was told to come to the store to pick up my Mother's check. I went to the store around 4 p.m. and was told by the assistant manager that I could not have the check returned to me (even though my name is on the check)--that their procedure was they would mail her a refund check in three to five days. After two weeks, it became necessary to speak to [redacted], He contacted the Conn's headquarters and was able to get a check issued the following week. We received the check on March 28, and the check was made out in error to my father, [redacted] who [redacted] I went to the [redacted] store on Monday, March 30, with the checjk in hand and was told that their salesperson should have never processed the sale with his name on the invoice (my mother and father had previously purchased an item from Conn's and his name pulled up in the system when the salesperson put in Mom's home phone number). I was advised to take a copy of his [redacted] and a copy of my mother's driver's lisence to the headquarters in [redacted]. I immediately took the requested documents to the office and was required to provide a statement which I signed asking that the check be issued to my Mother since my Father had [redacted] years ago. I was told that Mom would receive the refund check in three to five days. On Friday, April 10, I went back to the store and spoke to [redacted] again. I was told that he was working on it. He tells me that he discussed the situation with his District Manager and that he was now in touch with the correct person. I spoke to him again on Monday, April 13, and was promised a phone call with an update. I still have heard nothing.

I do not understand why my Mother is having to wait more than a month to receive a refund for a refrigerator order that was cancelled only a few hours after the original transaction was completed. She did not put the incorrect name in the computer--her check clearly shows her name and my name. We have complied with every request that Conn's has made. Her original check cleared the bank on March 17, 2015, and now it is April 14, 2015, and she still DOES NOT have her money. I have explained repeatedly to them that she is an 85 year old woman living on a fixed income that needs these funds.

I realize that this might not be a routine procedure to correct their error, but it can and should be handled immediately.Desired Settlement: A refund check should be issued immediately to my Mother. They have had her money for more than a month, and she did NOTHING wrong and did not create this unfortunate situation. Someone at Conn's needs to figure out how to resolve their accounting problems and issue a refund check in her name immediately.

Business

Response:

Thank you for

the opportunity to respond to [redacted] concerns regarding a refund due on

her Mother’s account. We have spoken

with [redacted] and issued a refund for check for the returned

merchandise.

If [redacted]

has any further questions we ask that she contact us directly so we may address

the issue.

We value [redacted] and appreciate her bringing

her concerns to our attention. Thank you,[redacted]

Review: We have been waiting for our tv to be repaired for almost a month now. We initially called in on the morning of November 29th to make the report. We had the date of Dec 6th for the repair. We were rescheduled due to the weather, which was understandable. I called in that same day to ask about the service repair, since we weren't contacted and they told us Saturday the 7th was our new date. We hadn't heard from them by noon, so I called in again to find out what was going on and that rep told me to call back in on Monday. So, I called in again on Monday and I was told that there was no record of my service appointment and we had to wait untill the 17th. I called in several times and got one gentleman that was very rude. He told me that I had no choice but to wait untill the 17th and he could do no more for me. I asked for his superior, he hesitated and told me there was no one that I could talk to. After a few minutes of asking who I could talk to, he transferred me to some other department that told me that I needed to talk to the service department, so I was transferred back. As I was giving my information for my account to be pulled up again, it was the same person and his reply was "oh, it's you again", sounding very rude. After getting off of the phone with him again, I called in again & a lady told me that no one could help me untill the service date. I didn't think it was right that we had to be pushed so far back. I called in several times between then and the 17th asking for a manager to help with the situation and haven't gotten a call back like I was told I would. The 17th was here and we received a call from the repair person. I told him the problem and he told me that he had to order parts and we would be contacted about another date, still no word! The store manager here has been trying to help, but we are beyond a repair now! This whole process is aggravating & a big inconvenience!! We have spent about 10k with Conns & ard still not treated ss a valued cusyomer.Desired Settlement: We would like the tv replaced, not just repaired and with a service warranty. We also would like to know what ever else could be done to help smooth this out for the severe inconvenience?

Business

Response:

Review: Over two months ago the delivery service damaged my front door upon delivery. I have made numerous calls for reimbursement. I sent in receipts twice and was promised to be reimbursed in two weeks. That was over three weeks ago. I am sick of being ignored and blown off. Please helpDesired Settlement: Reimbursement or replacement of equal value.

Consumer

Response:

This letter is to inform you that Conn's has carried out to my satisfaction the resolution it proposed for my complaint, filed on 5/1/2014 2:42:59 PM and assigned ID [redacted]

Regards,

Review: I purchased two mattresses and two box springs in Feb 2014. When I went to their warehouse to pickup order I was told they only had one mattress and one box springs. I would be credited for the mattress, box spring , and warranty for only received one of the item I received. The interest charges on my account were for the original purchase of two mattress and two box springs and warranty. I have called Conns several times to adjust the finance charges because I only received one set!Desired Settlement: I want my account credited ASAP! I also want a discount on my next purchase or I will never shop Conns Again!

Business

Response:

Thank you for

the opportunity to respond to [redacted] concerns regarding account

#[redacted] stated she

would like an interest recalculation on her account.

According to

our records, we submitted the account for an interest recalculation on April 7,

2015. We ask that [redacted] please

allow up to 14 business days for processing.

We are unable to honor her request for a discount on her next purchase.

We value [redacted] as a customer and appreciate her bringing her concerns to our

attention.Thank you,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. I want this case open until the complaint is resolved. They have no provided me anything so far. I was told over the phone that it would be 24-48 hours and now this letter states it will be 14days. It has been already several days and I want my interest recalculated because I was overcharged!

Regards,[redacted]

Business

Response:

Thank you again for the opportunity to respond to [redacted]'s concerns regarding her account. As stated in our first response, we are in the process of recalculating the interest on her account. Thank you, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

I still have not heard anything from Conns about the interest recalculation. I am owed at least $250.00 or more and I want to hear something from them ASAP!

Regards,

Business

Response:

Thank you once more for the opportunity to respond to [redacted]'s concerns regarding her accounts. The interest recalculation has been completed. [redacted] will receive a refund of $107.67 within 7-10 business days. Thank you, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

That does not seem sufficient enough. Please keep this complaint open until I receive the details of the recalculation.

Regards,

Business

Response:

Thank you again for the opportunity to respond to [redacted]'s concerns regarding the interest recalculations on her account. We have attached a copy of [redacted]'s payment history for her records. On [redacted] received an invoice credit in the amount of $617.00. This amount included the $499.99 plus $117.01 for finance charges and taxes. On [redacted] received an invoice credit for $162.38. This amount included the $150.00 for the returned product and $12.38 for taxes and finance charges. On [redacted] received an insurance credit in the amount of $255.26. This credit included the $196.35 and $58.91 for finance charges. [redacted] received an additional invoice credit for the pro-rated retail service agreement in the amount of $46.03 on [redacted]. The interest recalculation was processed on [redacted] and [redacted] received an interest recalculation credit of $256.42. Once the interest recalculation was completed, [redacted] had overpaid the account by $107.67. A refund check was mailed to [redacted] in the amount of $107.67. Thank you, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

Why was the return of the mattress processed in Feb and the Box spring not processed till march? They both were not received the same day at the warehouse pick up. Why were there no finance charges credited for the box spring return? Just purchase and taxes? So Why cant I get a discount on another purchase?? Conn's overcharged me and now are only willing to correct their own mistakes but cant do anything about the time and money spent making this right. I have called several times before they decided to recalculate my interest! I had to file a complaint through the Revdex.com! I still believe I am owed more that $107.67

Review: In [redacted] I went active duty in the military. During this time I had sent in my [redacted] orders to conns so that I can be protected under the [redacted] LAW for active duty personnel. Since then I have been trying to resolve my correct account balance so that I can pay the appropriate amount under the [redacted]. In [redacted] I had contacted them again and have just been giving the run around since then about their OFFLINE DEPARTMENT being the only department being able to handle this request. I can not get any return calls to resolve this matter. They reported to the credit bureaus of the payment status when the account is supposed to have been blocked because of my active duty status and the [redacted]. I paid the account off even though it was not the correct payoff because of the adjustments the account still needed. I have resubmitted yet another request for a call back and the documentation of the [redacted] status again . The only thing conns representative say is to fax it in to [redacted] . and they will have the OFFLINE REIVEW IT and for me to call back within 48-72 hours. I have done this numerous of times.Desired Settlement: I am requesting for Conns to reverse any negative credit information. The account is paid in full. And request that there be a refund on the interest adjustment that should have been done since day one from when I went active duty under the [redacted] LAW. I have given them plenty of time to respond so it let for me to file this complaint. I also request a management call and a letter stating their error.

Business

Response:

Thank you for the opportunity to respond to [redacted]’s

concerns regarding account #[redacted]

stated he went on active [redacted] duty in [redacted] and he

sent in his [redacted] orders so he could be protected under the [redacted]

Law. [redacted] would like any negative credit information reversed and he

would like the overpayment of interest refunded.

We have removed the 30-day credit mark. Please allow

30-60 days for the credit bureaus to update their files. We are in

the process of refunding the last payment of $[redacted] and the account will remain

closed. Please allow 7-14 business days to process the refund. [redacted]

should receive the refund check within 7-10 business days after the refund has

been processed.

[redacted] will also receive a close out letter

within 30 days of the account closing.

We value [redacted] as a customer and sincerely apologize for

any inconvenience he has experienced due to this matter.

Review: I had my LG LB6500 50" TV for about 26 days and the TV started to power on and off by itself. I contacted Conn's who informed me I purchased a warranty and gave me a phone number well I contacted the company they told me someone would call me to schedule an appointment to come out, I waited four days still no call. Finally the company showed up at my house to pick up the TV still no call to my cellphone to this day since they have picked it up and its been over a week already. My payment to Conn's was due on September 25 and since I was told by the store manager I couldn't return the TV in non-working order I'm not about to pay for something in non-working order as well. Today since 8:00 am I have received 12 phone calls which to me seems borderline harassment. My biggest complaint is the amount of customer service I received after even speaking with a store manager, would you pay for a non-working TV ? No you wouldn't as well as the CSR I spoke with on the phone told me he wouldn't have brought the TV because alot of people complain about products from Conn's he just worked there for a check, that sounds really reassuring coming from an employee and i'm calling about a broken tv.Desired Settlement: That they increase the amount of customer service they have as well as just replace the TV I have yet to still hear from the company who picked up my TV at least a courtesy call would've been nice the only outcome I would like to see is for them to take this TV back and I go elsewhere and purchase a TV from somewhere who appreciates the people who purchase their products.

Business

Response:

Thank you for

the opportunity to respond to Mrs. [redacted] complaint. Our records show on 8/15/14,

Mrs. [redacted] purchased a LG 50” Smart TV with a 49-month Repair Service

Agreement Plan. On 9/19/14, Mrs. [redacted] contacted our service department

stating the television turns on and off on its own. Mrs. [redacted]’ television

is still under the 1-year manufacturer’s warranty therefore, a service

appointment was scheduled by the manufacture with a 3rd party technician

on 9/22/14. Our records show on 9/22/14, the technician visited Mrs. [redacted]’

residence to assess the unit and brought her television back to their service

center to complete repairs. The technician replaced the main and tested the

unit; unit tested ok. According to the service technician who completed the

repairs, they did not have a valid contact number to reach Mrs. [redacted] which

caused a delay returning the television to her residence. Our records show on

10/14/14, Mrs. [redacted]’ television was delivered and received in good order.

As of 10/16/14, we have no further indication of any issues Mrs. [redacted] is

receiving regarding her television since she received the unit. We sincerely

apologize for any inconvenience Mrs. [redacted] experience as a result of the

delay.

If we may be of

further assistance, Mrs. [redacted] may contact us at [redacted]

Review: They gave credit to my sister under my name with out my authorization or investigating if I had given permission. Know the account is 3 or 4 months past due and they are making me liable for the merchandise. I didn't even sign the contract or gave authorization for such transaction. Know have spoken to them an explain to them and all they give me is the run around and just offer for me to give a payment and they will extent the time for me to pay.Desired Settlement: I want for them to take it off my credit and come and pick up the things or charge them to my sister.

Business

Response:

Review: On [redacted], I purchased a [redacted] sectional (a purchase price of $3074.26) from Conns in [redacted]. In good faith I put $1000 down on my purchase so I could pay it within 12 months (this $1000 payment was not required). I was told my purchase would be delivered on [redacted]. Here's the details of my delivery problem and defective merchandise Conn's delivered to me:

1.) Sectional delivered on [redacted] - missing 1 piece - WEDGE (we were told we would receive a credit of $139 -delivery charge)

2.) Wedge delivered (unsure of date of delivery) - has cut on the back of wedge upon delivery -Called within 24 hours to Conn's

3.) Wedge picked up [redacted]and another one delivered that was damaged -DEFECTIVE (Called Conn's within 24 hours per Furniture Inspection Sheet)

4.) [redacted], Representative from Conn's, [redacted] came to inspect furniture. He immediately told my [redacted] "the wedge is NOT suppose to be like that. He then took picture of wedge and sent to his supervisor. We told [redacted] we would video this because of the continuous problems with Conn and delivery of wedge. [redacted]'s supervisor spoke to me and said "she viewed the picture of the wedge and it is damaged and they will be delivering another one. We called the Conn's [redacted] store and spoke to manager [redacted] and he said he would give us another credit of $100 for the problems we keep having with the wedge. (FYI -we recorded your Representative [redacted] telling us and his supervisor the Wedge is damaged.)

As of today, [redacted] after numerous calls, emails to customer service I still have your defective merchandise in my home. I spoke to your agent [redacted] (#[redacted]) on [redacted] and she said [redacted] (supervisor) denied the delivery of the wedge on [redacted] after they told me for the 2nd time to send pictures of defective wedge. I have beg for [redacted] supervisor at [redacted]'s location or someone to come inspect the wedge. My home is within 10 minutes of the store and NO ONE came by to inspect the wedge from the store. The person who came by was from Conn's delivery department. I was offered $239 of credits for these problems with delivery of wedge and defective merchandise. I was told they will send me email to confirm credit and as of this date they has not sent me confirmation of credits.

On [redacted], I called again to inquire about my defective wedge and I spoke to ([redacted] Agent#[redacted]) and she told me she would send someone to re-inspect the wedge. She gave me invoice #[redacted] and said we should hear from one of their agent within 72 hours to set up appointment to inspect wedge. On today [redacted], I just received a call from a Furniture repair company saying that Conn's was sending them out on [redacted] to repair the wedge. I asked them what are they going to do and they told me they would put cushion where it is missing the cushion on the bottom of the wedge.

This is NOT ACCEPTABLE to me. There is a defect in the furniture and I came into your store in good faith and purchased a sectional that Conn's advertise on their showroom floor. The sectional in my home is not the sectional you are advertising online and store show room floor. I've been begging for delivery of a wedge since [redacted]. Now, Conn's wants to send someone to come in my home and remake/repair a leather wedge that is defective. I have pictures of the wedge at my home and the wedge in the store. I have a video of [redacted] telling us and your his supervisor the wedge is damaged. I DO NOT want some one to come in my home and do a TEMPORARY fix to this wedge and 6 months later we see the same defect. I am requesting to speak to the Corporate Office immediately. I have done enough trying to get help in this situation. I am mentally tired from being handled in a non chalant way by the Representatives from Conn. They were very happy when they sold me this sectional and I put $1000 down on [redacted]. But, now no one wants to talk to me and take care of this matter.Desired Settlement: I DO NOT want a repair company to come and repair the leather sectional (wedge) that Conn delivered in my home. This furniture is defective and we have on video where two of your agents told us it is damaged. This is false advertising. Fraud! Your agents has made me feel as though it is my problem that you delivered me defective merchandise.

I would like my full down payment of $1000 and my 1st payment of $87 refunded back to me immediately. Which is a total refund of $1087 immediately. I would like for Conn's to come and pick up this defective merchandise and send it back to the manufacture [redacted] where they know they can get credited back what they paid for it.

Business

Response:

Thank

you for the opportunity to respond to [redacted]’s complaint. Our records show on [redacted];

[redacted] purchased the [redacted] Putty furniture set which consist of

three pieces (sofa, love seat and wedge) all with a 1-year limited

manufacturer’s warranty and received a free 32” television with her purchase.

After

further review, we found [redacted]’s wedge was damaged upon delivery

therefore; an exchange was approved and her new wedge was delivered on

[redacted]. We show [redacted] was offered a delivery concession of $139.99 due

to the inconvenience. Our records show [redacted] contacted Conn’s delivery

the same day stating the wedge was damaged. A representative from our delivery

team went to [redacted]’s residence the following day ([redacted]) to take

photos of the alleged damages. After reviewing the photos provided by the

delivery team, [redacted]’s initial claim for an exchange was denied. [redacted].

[redacted]’s complaint has been escalated to upper management for review, after

further consideration Conn’s has agreed to exchange her wedge. [redacted] may

contact her nearest Conn’s location to initiate the exchange.

Although

we are unable to honor [redacted]’s request to return her furniture and

receive a refund, we have submitted a request to process [redacted]’s

delivery charge of $139.99 as well as $100.00 to her account as originally

offered.

If

we may be of further assistance, [redacted] may customer service at

[redacted].

Kind

regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

ATTENTION Revdex.com - Conns did not set up delivery of wedge. Therefore I cannot ACCEPT their offer. As requested I called the store to set up delivery of my wedge and spoke with [redacted], Assistant Manager of [redacted] Store. [redacted] does not have information regarding this matter to assist me. He said he could not see any information regarding delivery of a wedge and my request has been DENIED. This has been my response since [redacted]. No one at Conn's has been able to take care of this matter. They all say one thing to me and makes no notes on my file for the other Representatives to view and handle this situation. Conn's is also not truthful about damaged wedge when I have a video copy of two of their Reps saying the wedge is damaged. Revdex.com, Conn's wrote a statement to close this complaint but has NOT told you the TRUTH. I DO NOT want to deal with CONN's ever again. Please have them to refund my money because again they DID NOT do as the letter they wrote to you. I need help in this situation immediately.

Business

Response:

Thank

you for the opportunity to respond to [redacted]’s additional comments. Our records

show there was a delay scheduling delivery for the [redacted] wedge due to the item

was not available for immediate delivery however; [redacted] is currently

scheduled to receive her new wedge on [redacted], if she is available. We

confirmed that the delivery concession for $139.99 as well as the $100.00

offered has been processed however; the credit has not posted to [redacted]’s

account. We ask [redacted] to please allow 7-10 business days from today for

the credit to reflect on her account. We apologize for any inconvenience [redacted].

[redacted] experienced as a result of the delay.

If we may be of further assistance, [redacted] may contact

customer service at [redacted].

Kind

regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. Per offer from Conn's the wedge was NOT delivered on [redacted]. We had to take off from work to wait on delivery of wedge and no one called nor did they come by. This has been my problem for day of purchase with Conn's. No one follow-up and take care of the situation. If they are going to deliver a wedge someone needs to call us and let us know when so we can again take off from work. This is an inconvenience to us. [redacted] keeps making an offer and is getting in touch with the delivery team nor any other Conn's representative.Revdex.com please ask them to refund our money. This is harassment. We keep waiting and they keep changing their stories and NOW again we still have a damaged wedge in our home. No delivery on [redacted]. This is truly unacceptable that we as customers has to be treated in this manner. I just wanted what they had on their showroom floor or I need a REFUND now.[redacted]

Regards,

Business

Response:

Thank

you for the opportunity to respond to [redacted]’s additional comments. We

attempted to contact [redacted] on [redacted] to discuss her concerns however;

we were unsuccessful in our attempt and were unable to leave a voice message to

return our call due to the mailbox was full.

To

better assist [redacted] regarding her concern we ask that she contact us

directly at [redacted] in attempts to resolve this issue.

Kind

regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Review: Conns has engaged in some sort of skip tracing and they are making continuous harassing phone calls. The called looking for a [redacted]. This is my [redacted]. We were never married and we separated 10 years ago. Today after the receiving the 5th phone call today, I answered the phone to see who was calling (8:58 am, 12:32 pm, 1:26 pm, 4:24 pm, and 6:56 pm). I told them this was not a good number for [redacted] and they needed to remove this number from their call list. Instead of doing that they called me back at 7:12pm. I called them back and asked to speak to a manager. I spoke to [redacted], and told him this was not a good number for [redacted], and they were harassing me with their continuous calls. He was very rude, and asked me several questions, and said IF I was the spouse he could continue to call me. It is not my problem that they can not locate [redacted], but they can not continue to harass me. I have nothing to do with any debt he may have created.This company has been calling non stop. See below for dates and times.7/24 8:58am, 12:32pm, 1:26pm, 4:24pm, 6:56pm, 7:12pm7/23 9:31am, 1:17pm, 1:59pm, 5:48pm, 6:13pm, 8:02pm7/22 5:45pm, 7:09pmThe number that continues to call me is [redacted]This company needs to be held accountable for their actions. They should not be allowed to harass people that they skip trace.[redacted]Desired Settlement: They need to compensate me for violating my rights and harassing me for a debt that I have nothing to do with.

Business

Response:

Thank you for the opportunity to respond to M[redacted]’concerns regarding phone calls she has received regarding a Conn’s account. We have determined this account belongs to

another customer and [redacted]’s phone number was linked to the account in

error. We have placed a cease &

desist on the telephone number provided by[redacted]. In the event [redacted] receives any

further calls from Conn’s, we ask that she contact us immediately so we may

address the matter further.

We sincerely apologize for any

inconvenience [redacted] experienced

concerning this matter.

Review: ON 1/22/13 I purchased a TV and stand from Conn's for the total amount of 1543.29. I have paid 1458.38 of the items off. It was advertised that any HD TV priced over $1000 was to be interest free for 12 months. This is not the case for my account. Their're saying that I owe them the whole interest amount. I have contacted a store manager about this problem which he did verify that I did not owe any interest on the items purchased. He did say that he would resolve this matter, but it has not happen yet. I contacted the company on 12/18/13 to request my remanding balance which is still wrong. This is an ongoing matter that has taken over two months with nothing done. If nothing is done about this matter I will wrongfully have to pay around $400Desired Settlement: I would like to pay the actual remaining balance on the items purchased on 1/22/13. Which is 84.91

Consumer

Response:

From: [redacted] [mailto[redacted]]

Sent: Saturday, January 04, 2014 2:38 PM

To: drteam

Subject: Conn's

I received your email, the matter has not been been resolved. They have not contacted me to even try get this problem fixed.

Business

Response: