B And B Movers

Review: ON 1/22/13 I purchased a TV and stand from Conn's for the total amount of 1543.29. I have paid 1458.38 of the items off. It was advertised that any HD TV priced over $1000 was to be interest free for 12 months. This is not the case for my account. Their're saying that I owe them the whole interest amount. I have contacted a store manager about this problem which he did verify that I did not owe any interest on the items purchased. He did say that he would resolve this matter, but it has not happen yet. I contacted the company on 12/18/13 to request my remanding balance which is still wrong. This is an ongoing matter that has taken over two months with nothing done. If nothing is done about this matter I will wrongfully have to pay around $400Desired Settlement: I would like to pay the actual remaining balance on the items purchased on 1/22/13. Which is 84.91

Consumer

Response:

From: [redacted] [mailto[redacted]]

Sent: Saturday, January 04, 2014 2:38 PM

To: drteam

Subject: Conn's

I received your email, the matter has not been been resolved. They have not contacted me to even try get this problem fixed.

Business

Response:

Review: We have been waiting for our tv to be repaired for almost a month now. We initially called in on the morning of November 29th to make the report. We had the date of Dec 6th for the repair. We were rescheduled due to the weather, which was understandable. I called in that same day to ask about the service repair, since we weren't contacted and they told us Saturday the 7th was our new date. We hadn't heard from them by noon, so I called in again to find out what was going on and that rep told me to call back in on Monday. So, I called in again on Monday and I was told that there was no record of my service appointment and we had to wait untill the 17th. I called in several times and got one gentleman that was very rude. He told me that I had no choice but to wait untill the 17th and he could do no more for me. I asked for his superior, he hesitated and told me there was no one that I could talk to. After a few minutes of asking who I could talk to, he transferred me to some other department that told me that I needed to talk to the service department, so I was transferred back. As I was giving my information for my account to be pulled up again, it was the same person and his reply was "oh, it's you again", sounding very rude. After getting off of the phone with him again, I called in again & a lady told me that no one could help me untill the service date. I didn't think it was right that we had to be pushed so far back. I called in several times between then and the 17th asking for a manager to help with the situation and haven't gotten a call back like I was told I would. The 17th was here and we received a call from the repair person. I told him the problem and he told me that he had to order parts and we would be contacted about another date, still no word! The store manager here has been trying to help, but we are beyond a repair now! This whole process is aggravating & a big inconvenience!! We have spent about 10k with Conns & ard still not treated ss a valued cusyomer.Desired Settlement: We would like the tv replaced, not just repaired and with a service warranty. We also would like to know what ever else could be done to help smooth this out for the severe inconvenience?

Business

Response:

Review: This started in December 2013. My Samsung 2 drawer 3,200.00 stainless steel refrigerator and freezer stopped cooling. I called in and 1 week later the service was scheduled. The service individual opened the doors, closed them pushed a button and said it was "off." 1 week later it stopped cooling again and I called in after throwing away another 300+ dollars of food. Yes, I was given a food claim voucher for up to 150.00 if approved and I am placing 2 in the mail. On the 2nd visit the service individual noted the board or boards were going out, and called in the model/serial number in front of me on 1/*/2014. On 1/**/2014 another service individual came out and after taking off work he realized the wrong board and parts had been requested and ordered. I called in and asked it be documented, as I could no longer afford a product that was not useful and a hazard to my three newly adopted children. My daughter has multiple health issues and is only 8 months out of open heart surgery. Food illness affects those with lowered immune systems and feeding a family of five from restaurants for 1+ months is VERY expensive. Today, 2/*/2014 the service individual called, and the manager and supervisor did not show up to the service department, and he was not given the parts are previously scheduled. After multiple phone calls, I have been told 50+ stories, and this is no longer bad service it is a legal issue. I also have a Microsoft windows touch screen, we took [redacted] and [redacted] who informed it was a hardware malfunction. After having to prove I paid 49.95 when I dropped off the computer because the store did not enter pymt, they said there is no issue. I was then told the 1 person who works on computers, will be out of the country for 15 days...Always a story and yet I continue to make payments and this has been the worst experience, and most expensive "mistakes" of my life. I am still awaiting a call from [redacted] at the Conn's DFW service center today. I was given a 3 hour window....Desired Settlement: I would like my money back for all the loss, reimbursement for food based on a family of 5 for the time period, and I would like all new WORKING equipment as I am STILL making payments and keeping up my end of the contract. I would like someone to take notice of how people are being treated and the lack of respect. Just a side note: I was told by one person if I did not make payment that was my choice..."but, some people care about their credit." How dare her!

Business

Response:

Thank

you for the opportunity to respond to [redacted] complaint. Our records show on 2/**/12, [redacted]

purchased a Samsung refrigerator with a 48-months Repair Service Agreement Plan

and delivery. We show [redacted] contacted us on 12/**/13, stating his refrigerator

was not cooling, a service call was set-up for 12/[redacted]13 and upon inspection the

technician reset the control board. [redacted] contacted us again on 1/**/14 stating the refrigerator was not cooling

again, a service call was set-up and the technician determined the main PCB,

and control boards needed to be replaced.

Unfortunately, there was a delay obtaining the parts needed to repair

[redacted]’s refrigerator therefore, an exchange was approved on 2/*/14,

under the terms and conditions of the Repair Service Agreement. [redacted] was advised of the approval

and has been reimbursed $150.00 for food loss. [redacted] has reselected a new

refrigerator and his Repair Service Agreement will continue until 3/*/16. [redacted] will be mailed confirmation

showing the warranty coverage on his new refrigerator. We sincerely apologize to [redacted] for

the delay and any inconvenience he may have experience.

If we may be of further assistance, [redacted] may contact us at [redacted]

Kind regards,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Conn's is not recognizing the lack of their technicians ability. They did not list the service call around 1/**/14 when the technician came and had the wrong parts ordered after waiting two weeks. Also not listed is the service call around 2/* that did not happen because the said part was never ordered, and the manager and supervisor [redacted] did not come in to work or respond. He did not even respond to [redacted] call from Conn's customer service. This complaint is directed to Conns service department, and I had 4 home visits and 1 no show. My fridge went in and out for 60 days with three small children. I submitted two food vouchers and at a minimum that is demand. Not to mention feeding a family of five without a fridge for 60 days and keeping medication for my children and a dog in a cooler. I had to make this complaint to get one empathetic person to apologize. That is unfortunate, and I want to be reimbursed for the documented lack of service, failed equipment, failure to understand ordering, failure to order parts, failure to respond timely, and most of all respect!

Business

Response:

Thank

you for the opportunity to respond to [redacted] additional

concerns. Our records show two service

calls on file and both were outlined in our previous response. We acknowledge and apologize to [redacted] for the delayed repair. [redacted] has reselected a new refrigerator and his Repair Service Agreement

will continue until 3/*/16. He has also

received a $300.00 for food loss.

If we may be of further assistance, [redacted] may contact us at [redacted]

Kind regards,

Customer Relations

Review: I made my monthly October payment. It never got posted. The company told me to fax over a copy of my bank account where the charge was debited out of my account. I have since faxed it over 4 times and one time to an individual that said he received it and he would walk it over to the appropriate department. I have called them at least 15 times and they all say the same thing, that a ticket has been issued but not worked. I talked to a manager in the collections dept. on Tues that said he would look in to it and at least call me back yesterday one way or another. NO CALL, but typical. It is now February and still no resolve, not to mention it went on my credit report. BEYOND FRUSTRATED!!!!!Desired Settlement: I want my payment posted that I paid them and I want it off my credit report.

Business

Response:

Review: I have a warranty with Conn's on a several appliances in my home for years. On Feb 5, 2014 my washer went out (it comes on but does not spin). I called Conn's [redacted] and they scheduled to send out a service guy out on 2/8/2014. The service guy came out, checked the machine, and stated the problem was the brain of the motor had went out. He stated that you would have to order the part and call back when the part came in. I never received a call, so I called on 2/19/2014. The 1st rep state, that she did not see where a part was ordered, placed me on hold, came back and state that she was informed that they were waiting to hear from the service guy and he was probably on vacation. I asked to speak to someone else and I was transferred to customer service rep who stated that she did not understand why the part was not ordered and I should get a call by Friday or no later than Monday. No call. I called back Tuesday and was transferred to 7 different customer service reps ([redacted]. I was on the phone from 12p to 6pm. I was finally informed that I was have a warranty under Conn's that I was with Assurants this was new to me,I had just got a warranty renewal and paid my money to Conn's. I called Assurants [redacted] and explained my situation and was told that my washer did not have a serial number and due to liabilities they could not fix the washer. I explained that my washer was replaced by Conn's a few years ago (I didn't check for a #)and they advanced me to call Conn's to see if they had records. Conn's told me that they did not know why they told me to call them because I do not have a warranty with them anymore and Assurants should tell me what the next steps I should take. I called Assurants back and they told me the only thing I could do was cancel the warranty. I asked would I get my money back and they stated IF I get anything it would be 30 days after they get a cancellation notice from me. I just want me washer fixed or replaced.Desired Settlement: I really would like my washer repaired or replaced. If my washer can not be repaired or replaced, then I would like to be refunded my monies from paying on this warranty since my last washer was replaced by Conn's. Since they delivered a washer to me without a serial number.

Business

Response:

CASE ID: [redacted]

Thanks for the opportunity to respond to Ms. [redacted]’

complaint. Our records reflect that Ms. [redacted]’ received a replacement dyer

via invoice # [redacted] on 5/14/09 with a 4 years Repair Service Agreement. The

Repair Service Agreement expired on 5/17/13. Ms. [redacted]’ then purchased

extended warranty with Assurant.

Ms. [redacted] contacted Assurant for service on 2/4/14, stating

the unit was not spinning. Assurant

dispatched our technician on 2/8/14. It was then determined that parts were

needed to complete the repairs. Assurant

holds the warranty and is therefore responsible for any claims for repairs and

services under their specifications. Conn’s Service Department serves as the

service provider in this matter.

Ms. [redacted]’ has been contacted regarding this complaint. We

have contacted Assurant on her behalf and informed that they offered Ms. [redacted]

the replacement value of her washer in check form. If she wishes to handle the

replacement another way we will happy to assist her.

No refunds are due from Conn’s at this time. Any refunds or

exchanges must be approved by Assurant.

If we may be of further assistance, Ms. [redacted]’ may contact

us directly at [redacted]

Kind regards,

Conn’s Customer Relations

Review: Conn's has issued a credit card under my name after I was told they were running my credit for ELIGIBILITY. I was told what I was signing was acknowledgement that my credit was run in regards to the inquiry of getting a credit card. I was assured that the credit card would not be issued unless used. I never used the credit line given to me however a credit card was still issued. This is a blatant example of being scammed.Desired Settlement: I want the credit card removed/cancelled with no trace of it being assigned and my credit to reflect no indication of this card ever being issued or canceled. If this is not possible, a lawsuit should be brought against conn's for corrupt business dealings and not following standards issued by the Revdex.com.

Business

Response:

Thank you for the opportunity to respond to Mr. [redacted] concerns

regarding a credit card. Mr[redacted] stated he received a credit card in the mail that he did not authorize.

We do not have record of a credit card being opened in Mr. [redacted] name. If Mr. [redacted] received a card in

error, he may call the toll-free number on the back of the card and request the

card be canceled.

Review: We bought a microwave, along with a fridge, dishwasher, and range on 2/14. It started arcing and sparking shortly afterward. We've had 3 technicians (2 from Conn's-Mr Germany and Mitchell) and one from LG come look at our microwave and all 3 technicians immediately suggested it be replaced. The LG tech's supervisor told the tech that was at my house on speaker phone that he should tell me to just throw the metal rack on the BBQ grill and not use it. My microwave has attempted to catch fire a few times and has several holes in it but Conn's is saying LG should replace it and LG is ignoring my email requests for replacement. I'm afraid my new $600 microwave is going to burn my house down and I can't get a replacement or any help with repairs from Conn's, who've always been helpful with past purchases. Please help!Desired Settlement: I'd like my microwave that is all burned up inside to be replaced.

Business

Response:

Thank you for the opportunity to respond Mr. [redacted] complaint. Our records show 2/13/14, Mr. [redacted] purchased an LG OTR microwave with a limited 1-year manufacturer warranty from us. Our records indicate Mr. [redacted] was schedule for delivery and received his items on 2/14/14 in good order. Our records show on 4/10/14, Mr. [redacted] contacted us regarding his microwave; stating the microwave is sparking when it is in use. A service call was set-up on 4/17/14; during the inspection the serviceman found parts were needed to be ordered to complete the service repair. On 4/25/14, Mr. [redacted]’s service order was cancelled at his request; Mr. [redacted] stated he contacted the manufacturer and request a replacement and declined to have additional service on his microwave. On 4/30/14, Mr. [redacted] contacted us stating his microwave was sparking when in use and had burn damage on the inside. Mr. [redacted] information was sent to the manufacturer for a service review for a possible exchange. On 5/27/14, an exchange was approved for Mr. [redacted] to replace his microwave. As of 5/28/14, Mr. [redacted] has elected a new microwave and is scheduled for delivery on 5/30/14. Conn’s would like to apologize to Mr. [redacted] for the experience he had and for any inconvenience caused as a result of the delay.

If we may be of further assistance, Mr. [redacted] may contact Customer Service at [redacted]

Kind regards,

Review: **Delivered defective product 6/22. **Requested service 6/24. inspection 6/25. According to inspection company sofa/chaise was attached incorrectly AND the chaise **Connected with Conn's 4 separate time on 4 separate days on plan for replacing defective product.1.6/26 and they did not see any inspection report. Said they would call back. Never heard from anyone2. 6/28 called and they said it needed management approval. No response.3. 7/1 Called store and said they would look into it and call back. NO response. Talked to [redacted](sales person) and ops manager on either 7/1 or 7/2.4. 7/2 called Mesa store and they indicated it was scheduled for delivery on 7/3. No call received. Not only are there service issues the product is breaking down after less to two weeks.Desired Settlement: Want refund. Paid 1858.78

Business

Response:

Thank you for the

opportunity to respond to Mrs. [redacted] complaint. Our records show on 6/21/14, Mrs. [redacted] purchased a Corinthian Mead sectional furniture

set which consisted of three pieces; sectional sofa, sectional chaise, and

ottoman with a limited 1-year manufacturer warranty on all three pieces.

Mrs. [redacted] also elected to have her furniture delivered bringing her purchase

total to $1,858.78. Our records indicate Mrs. [redacted] was scheduled for

delivery and received her furniture on 6/22/14; however one of the furniture pieces

was damaged during delivery. After

reviewing Mrs. [redacted]’s complaint we found there was a lack of communication and Mrs.

[redacted]’s replacement was not delivered as scheduled. Due to the

inconvenience and the miscommunication Conn’s has agreed to honor Mrs. [redacted]’s

request to return her furniture and receive a full refund in the amount of

$1,858.78. Mrs. [redacted] has been contacted and her furniture is

scheduled to be picked up on 7/12/14, once

picked up Mrs. [redacted] will be issued a credit to her Visa card for $858.78 and

the remaining $1000.00 will be refunded within 10 business days. We

sincerely apologize to Mrs. [redacted] for the experience and inconvenience she has

had.

If we may be of further assistance, Mrs. [redacted] may

contact Customer Service at [redacted]

Kind regards,

Review: Conns has engaged in some sort of skip tracing and they are making continuous harassing phone calls. The called looking for a [redacted]. This is my [redacted]. We were never married and we separated 10 years ago. Today after the receiving the 5th phone call today, I answered the phone to see who was calling (8:58 am, 12:32 pm, 1:26 pm, 4:24 pm, and 6:56 pm). I told them this was not a good number for [redacted] and they needed to remove this number from their call list. Instead of doing that they called me back at 7:12pm. I called them back and asked to speak to a manager. I spoke to [redacted], and told him this was not a good number for [redacted], and they were harassing me with their continuous calls. He was very rude, and asked me several questions, and said IF I was the spouse he could continue to call me. It is not my problem that they can not locate [redacted], but they can not continue to harass me. I have nothing to do with any debt he may have created.This company has been calling non stop. See below for dates and times.7/24 8:58am, 12:32pm, 1:26pm, 4:24pm, 6:56pm, 7:12pm7/23 9:31am, 1:17pm, 1:59pm, 5:48pm, 6:13pm, 8:02pm7/22 5:45pm, 7:09pmThe number that continues to call me is [redacted]This company needs to be held accountable for their actions. They should not be allowed to harass people that they skip trace.[redacted]Desired Settlement: They need to compensate me for violating my rights and harassing me for a debt that I have nothing to do with.

Business

Response:

Thank you for the opportunity to respond to M[redacted]’concerns regarding phone calls she has received regarding a Conn’s account. We have determined this account belongs to

another customer and [redacted]’s phone number was linked to the account in

error. We have placed a cease &

desist on the telephone number provided by[redacted]. In the event [redacted] receives any

further calls from Conn’s, we ask that she contact us immediately so we may

address the matter further.

We sincerely apologize for any

inconvenience [redacted] experienced

concerning this matter.

Review: In [redacted] I went active duty in the military. During this time I had sent in my [redacted] orders to conns so that I can be protected under the [redacted] LAW for active duty personnel. Since then I have been trying to resolve my correct account balance so that I can pay the appropriate amount under the [redacted]. In [redacted] I had contacted them again and have just been giving the run around since then about their OFFLINE DEPARTMENT being the only department being able to handle this request. I can not get any return calls to resolve this matter. They reported to the credit bureaus of the payment status when the account is supposed to have been blocked because of my active duty status and the [redacted]. I paid the account off even though it was not the correct payoff because of the adjustments the account still needed. I have resubmitted yet another request for a call back and the documentation of the [redacted] status again . The only thing conns representative say is to fax it in to [redacted] . and they will have the OFFLINE REIVEW IT and for me to call back within 48-72 hours. I have done this numerous of times.Desired Settlement: I am requesting for Conns to reverse any negative credit information. The account is paid in full. And request that there be a refund on the interest adjustment that should have been done since day one from when I went active duty under the [redacted] LAW. I have given them plenty of time to respond so it let for me to file this complaint. I also request a management call and a letter stating their error.

Business

Response:

Thank you for the opportunity to respond to [redacted]’s

concerns regarding account #[redacted]

stated he went on active [redacted] duty in [redacted] and he

sent in his [redacted] orders so he could be protected under the [redacted]

Law. [redacted] would like any negative credit information reversed and he

would like the overpayment of interest refunded.

We have removed the 30-day credit mark. Please allow

30-60 days for the credit bureaus to update their files. We are in

the process of refunding the last payment of $[redacted] and the account will remain

closed. Please allow 7-14 business days to process the refund. [redacted]

should receive the refund check within 7-10 business days after the refund has

been processed.

[redacted] will also receive a close out letter

within 30 days of the account closing.

We value [redacted] as a customer and sincerely apologize for

any inconvenience he has experienced due to this matter.

Review: We bought a Dining set from Conn's on 07/18/2014. We were advised that on 07/19/2014 We would have partial delivery, which included table and 3 of the 6 chairs order. After spending HOURS in the store on the 18th of July we were OK with partial delivery. When the Delivery drivers arrived at my home, they only had our table. As I spoke with the Manager [redacted] at the Aurora, CO he advised that the 3 chairs that I was suppose to receive were sent to a new store in Colorado for their Grand Opening, and he was not sure when my chairs would arrive. We went back to the store on 07/21 to get a date on delivery of my chairs. Again we were told by [redacted] that we should receive the chairs in 2 weeks. Since 07/21 no contact from anyone at Conn's. I called the store on 08/04 @ 4:49 pm mst to find out the status and a Manager named [redacted] advised he would call me back. At 6:40 pm no phone call from [redacted], so we decided to go to the store and talk to Manager. We encountered a gentlemen named [redacted] "Store Manager." After [redacted] going through an emails to find the status, calling the Buyer in Texas we still had no clear answer to the status of our chairs. [redacted] advised he would check with a buyer on 08/05 and give me a call. (Approximately 8:00 pm) I decided to call Corporate office and called a call center and spoke with [redacted], she advise she would report the issue and I would get a email with a ticket number. Never received an email. I did not get a call from [redacted] I recieved a call from Katja tell me that [redacted] was out of town and that the chairs have an estimated arrive date of 08/15, and could be deliverd 08/16. WE have been eating while standing and we had to go buy tray tables in order to eat because of no chairs. I feel that we have been lied to by at least everyone that we come in contact with at Conn's and I am very disappointed.Desired Settlement: I have my first payment due on 08/24 and still have not recieve all of my product. I want the 6 chairs immediately and compensation for the inconvenience, and suffering we had to endure traveling back and forth to the store.

Business

Response:

Thank you for the opportunity to respond Mrs. [redacted] complaint. Our records show on 7/18/14, Mrs. [redacted] purchased a

Crown Mark Contempo dinette set which consisted of eight pieces; (six) chairs,

table top, and table leg with a 48-month Furnituregard Plan on all eight

pieces. Mrs. [redacted] also elected to

have her dinette set delivered bringing her purchase total to $1,770.70. We have received Mrs. [redacted]’s complaint and

confirmed there was a delay in completing her order. As of 8/17/14, all items have been received

and Conn’s has offered Mrs. [redacted] a refund of her delivery and an additional

$140.00. We ask that Mrs. [redacted] please

allow 7-10 business days for the credit to be applied to her account. We sincerely apologize to Mrs. [redacted] for

the delay and any inconvenience caused.

If we may be of further assistance, Mrs. [redacted] may contact

Customer Service at [redacted]

Kind regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

Regards,

I am not satisfied with the fact I went into the store on 08/17/2014 and requested to the Manager [redacted] to remove the 48 Month Furnituregard Plan. It looks like my request was ignored. Conn's promised a delivery of the items on 08/16/2014 before noon, the delivery did not happen until 8:48 pm, and 2 of the chairs were damaged. The waiving of the delivery charge and an additional $140.00 credit is appreciated however I would like to 48 month Furnituregard removed immediately.

Review: I have purchased multiple items from Conn's and almost all the items are break now or needs to be repaired. The washer I purchased for this company has broken 3 times and the last 2 times I had to pay out of packet for repairs. The service person came out the fix the washier and put a used part on the washier and I called to company to let them know and they didn't care. The sofa I purchased I have called the company to fix it 3 times and it's still falling apart.Desired Settlement: I want a refund not store credit I don't want to buy anything else from this business.

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted] complaint. Our records show on

1/26/12, Mrs. [redacted] purchased a Whirlpool washer with a 1-year limited manufacturer’s

warranty and only had one service call placed on 12/24/12; stating the washer

was leaking water from the bottom. On 1/5/13, the technician replaced the

gasket and unit tested ok. We have no further indication that Mrs. [redacted] has

contacted us regarding any further issues she experienced with her washer. Mrs.

[redacted]’s warranty on her washer expired on 1/25/13; any service needs beyond

the expiration date would be an out-of-pocket expense.

Mrs. [redacted] purchased the Delta Vegas sectional

set on 9/11/11, which consisted of two pieces (lounger and sectional) with a 48-month

FurnitureGard Plan and elected store pickup. Mrs. [redacted] contacted us on

9/14/11 stating the furniture was damage when moving into her home due to the

hallway was not big enough. We educated Mrs. [redacted] that damages cause by

moving was not covered by the manufacturer’s warranty or the FurnitureGard Plan

that was purchased. On 2/28/14, Mrs.

[redacted] contacted us stating the sectional piece is coming apart at the bottom

and needed food and liquid stains removed. A service call was scheduled for

3/14/14; upon service the technician found multiple stains, the T-clips

stripped, and the dust cover torn. The technician was able to replace all

damaged hardware, install a new dust cover and spot clean the sectional. On

8/5/14, Mrs. [redacted] contacted us again stating the leather on the sectional

was tearing and cracking. A service appointment was scheduled for 8/16/14; upon

inspection the technician found tears throughout the entire sectional and the

thread insert was missing on one leg. We contacted Mrs. [redacted] to advise her

that the reported wear and tear was not covered by under the FurnitureGard Plan

however; we ordered all four legs and ship to her home to install. At this time,

we are unable to honor Mrs. [redacted]’s request for a refund on her furniture and

washer; the furniture does not meet the qualifications for an exchange and the

washer is no longer covered under warranty.

If

we may be of further assistance, Mrs.

[redacted] may

contact Customer Service at 1-877-358-1252.

Kind regards,

Review: I had a dryer delivered to my home on 07/**/2014. During the deliver the handle on my front load washer was broken. I went into the [redacted] Conn's store to report the incident. [redacted] helped me by calling the warehouse for me. The person told me to expect a call on Sunday, 07/**/2014. I did not receive a call on Sunday. 07\**\2014 I called the number (###-###-####) that the guy from the warehouse told me to call if I didn't hear from anyone on Sunday. I called Monday morning around 8:30 and spoke with [redacted]. She informed me that there was not anything they could do as 72 hours had passed. I informed her that I had reported the incident on Friday 07/**/2014. She said she would investigate and call me back later that day. I did not hear back from [redacted]. I went into the store Monday evening 07/**/2014 and spoke with [redacted] to seek help. He asked that I give him a call the next day between 11am and 3pm and he would call the warehouse. I called Conn's twice on 07/29/2014 and left messages for Mr [redacted] to call me. I haven't received a call from Mr. [redacted]. I called the warehouse back 07/29/2014 to see if I could get help filing the claim. I spoke with [redacted] again. She took my name and number and said [redacted] would give me a call tomorrow. She then ended the call by hanging up in my face. She was very rude. At this point I also sent an email on 07/29/2014 to customer service via the Conns website communicating all of the above details. I have not received a response to the email that I sent via the Conns website.I spoke with [redacted] Hernandez at the warehouse on 07/31/2014. She explained that she would speak with the delivery team and get back to me later in the day. I learned that the driver is disputing my claim. I expressed my disagreement and wanted to speak with management. [redacted] asked that I email pictures to her and that she would give them to management. I sent the emailed pictures to [redacted] on 08/01/2014. I have not heard from anyoneDesired Settlement: I would like the handle fixed on my front load washer. This includes ordering the part and installation.

Business

Response:

Thank you for

the opportunity to respond Mrs. [redacted]’s complaint. Our records show on 7/**/14, Mrs. [redacted]

purchased an [redacted] electric dryer, [redacted] pedestal, dry cord, and

dryer duct with clamp and received delivery on 7/**/14. After further review

and research, we confirmed Mrs. [redacted] signed her delivery ticket

acknowledging she received her merchandise in good order; there were no reports

listed on the delivery form regarding any damages to Mrs. [redacted]’s property. At this time we are unable to honor Mrs.

[redacted]’s request to repair her washer; we have no record damages occurred by

Conn’s delivery team.

We have

included supporting documents in our response.

If we may be of

further assistance, Mrs. [redacted] may contact Customer Service at ###-###-####

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

The judicial process is set up to provide due justice for those who have been wronged. We know that this process does not always work as we often here the stories of innocent individuals who have been wrongfully convicted. I never said that I did not sign off on the delivery. I did sign the delivery form as the delivered merchandise was not damaged. It was not until later that I discovered that there was damage to my front load washer. Just because I signed off on the delivery does not mean that the damage did not occur. Maybe the form relieves you of liability and that is fine. This is a simple inexpensive claim. It is really the principle of the matter that is at stake here. It's an opportunity for Cohn's to make a wrong be a right. The whole experience has been awful. The customer service from both the delivery company and the staff at the store was by far the worst I have ever experienced which is how I ended up filing this claim through the Revdex.com. Everyone was unresponsive. If this is your final decision, then trust that I will never set foot in another Cohn's store ever and am happy to communicate my experience to those willing to listen

Regards,

Review: I purcharsed a sofa, and loveseat on tuesday august 19th,2014.( it came with a free tv)

Iniatially it was supposed to be delivered on sunday August 24th.

Sunday 24th around 9am, someone from the delivery department or group called me saying the sofa was damaged and they wanted to know if I was willing to take it like that and get a 10%off the price or if I wanted to order a new one. Not know all that was coming, I said "let me take a look a it and I will let you know".

When they arrived to my apartment, the driver said he was bringing the loveseat down the truck first because it was in good conditions, (i live on a second floor apartment) while trying to get to the stairs, they guy holding my loveseat did not see the first step and fell! Of course my loveseat got damaged too! Them again offered me the 10% to keep it. I said no, of course I want new merchandise.

Called the delivery people and scheduled for the next day, which luckly I was getting off early from work.

Monday afternoon delivery showed up to where I live, brought loveseat upstairs, saying they had already inspected at the warehouse, while they were bringing the sofa upstairs I found an almost 1inch whole on the back of the loveseat and a huge discoloration spot on the front.

Again we contacted the delivery people and they say they were taking it back with them. I committed the biggest error of keeping the sofa with me, because a few minutes later they left I notices thin scratches all over the sofa.

Called the store this time and spoke with salesman[redacted], not even an hour after the delivery left my apartment.

Salesman said he was contacting delivery ppl so they could come back and pick it up.

Just to clarify the sofa they brought me, looks older than the one sitting on the floor of the store( by salesman, that one has been there for more than 10 months).

Anyways, since tuesday I have been calling store and delivery place morning and afternoon, trying to find out when are they coming to pick up this sofa! I even visited the store to choose another living room, so they could juat bring me a new one and take this one.(trying to give conn's a second chance)

Salesman said no, they had to como and get this one first, I tottaly understood because due that I got this furniture via credit. But what I dont understarnd is the fact that today, wednesday Aug.28, Store manager [redacted] said I have to wait two more days for them to process the ticket to even try to schedule a pick up. Ridiculous!!!

I even offered to take this sofa back to the store, beacuse I dont want it sitting in my living room! I want a living room not just an old sof! Manager denied my proposal and said she was gonna call me tomorrow. Honestly I dont beleive it anymore, the have said that so many times and I end up calling them.

It is very dissapointing that they cannot do an ecxeption after all Ive gone thourgh. I gave away my old furniture a week ago, because I was getting a new one. Now I have been without one for more than a week and still manager asks me to wait 2 more days!!Desired Settlement: I need them to come and get this sofa ASAP and refund the credit card credit!! I just need for this to get resolved!

Business

Response:

Thank you

for the opportunity to respond to Mrs. [redacted] complaint. Our records show

on 8/19/14, Mrs. [redacted] purchased the Franklin Nolan furniture set which

consist of two pieces (sofa and loveseat) and was scheduled to receive delivery

on 8/24/14. After further review and

research, we show after several attempts to delivery Mrs. [redacted]’s

furniture set, Conn’s delivery team was unsuccessful delivering all the

furniture pieces in good order. Conn’s

has agreed to return Mrs. [redacted]’s furniture set and issue a refund; as of

9/13/14 Mrs. [redacted] invoice has been cancelled. We sincerely apologize for

any inconvenience Mrs. [redacted] experienced as a result to delivery.

If

we may be of further assistance, Mrs. [redacted] may contact us at [redacted]

Kind

regards,

Review: [redacted] Conns came out to fix my refrigerator the ice maker is not working correctly the repair man told me that he would have to order a part to fix it and would be back in 5 to 7 days .We have called many, many times only to be lied to and told they would get back to us and they never do or that the part has not come in yet .We paid for the extra warranty and have only had this refrigerator since [redacted] they wont help us all we get are rude people and liesDesired Settlement: I just want my refrigerator to work correct whatever it takes a replacement or to fix the one I have

Business

Response:

Thank you

for the opportunity to respond to **. [redacted]’s complaint. Our records show on [redacted],

**. [redacted] purchased a [redacted] refrigerator with a 48-month Repair Service

Agreement. On [redacted], **. [redacted] contacted us stating the refrigerator only

dispenses crushed ice. A service call was scheduled for [redacted]; upon inspection

the technician found parts needed to be ordered for repairs. Our records show

the parts needed to complete repairs were on factory backorder and originally

scheduled to arrive on [redacted] however; there was a delay receiving all the

parts which did not become available until [redacted]. Our records show we have

received all necessary parts and **. [redacted] is scheduled to complete

installation on [redacted]. We sincerely apologize for any inconvenience **.

[redacted] experienced as a result to the delay.

If

we may be of further assistance, **. [redacted] may contact us at [redacted].

Kind

regards,

Review: In [redacted] I received a call from [redacted], a sales person at Conn's new to [redacted]. She informed me that the store opened early and asked if I would come in to look at furniture. My family and I came in and after a few hours we purchased a living room set. Everything in the store went great. The day our furniture was delivered, I received two calls from [redacted], one stating the delivery would be a bit late and one stating that they forgot to have me sign a form and they needed it immediately. I told them I was travelling for work but would stay home as late as I could. The delivery arrived right before I needed to leave for my flight. The delivery guys asked me to do a quick inspection and everything looked great. The next day when I came home was the first time I sat on the furniture. When I sat on the love seat, the whole arm wabbled back and forth. I immediately called [redacted], who spoke to her manager and assured me that service would be calling me the next day to schedule the delivery of a new love seat and to pick up the one I had. We were more than fine with that. I heard nothing the next day, or the day after. I then sent [redacted] a text on [redacted], she stated again that the manager emailed service. I sent her a text again on [redacted], she said she was off that day but she would check with the manager the next day. I then received a call from a male manager who stated, "sorry, it was a misunderstanding, [redacted] can't speak English well so we weren't sure what was going on.". He assured me I would hear from service that day. Again on [redacted] I sent her a text and heard nothing. On [redacted] I called and spoke to a manager [redacted]. Once I explained my situation, she put me on hold, and never came back, she paged [redacted] to help me??? [redacted] assured me once again that I would hear from her on [redacted] the [redacted] after she spoke to the "big" manager. On [redacted], I sent her another text, no response. On [redacted], I sent another text, and even stated contacting the Revdex.com, she called me and said, please don't we will fix it today. I called 3 more times the next week and was told I needed to talk to [redacted], who was never available but I left more than a dozen messages for him. I tried to text her again on [redacted] and got no response, nor has anyone responded to my many calls over the last 30 plus days. I have copies of all the text messages to and from [redacted] saved. I was so excited about this store opening, but I can never shop here again.Desired Settlement: I want the love seat that was delivered damaged, replaced immediately.

Business

Response:

Thank you

for the opportunity to respond to [redacted]’s complaint. Our records show on [redacted],

[redacted] purchased the [redacted] furniture set which consist of three

pieces (sofa, loveseat, and chair) with a 1-year limited manufacturer’s

warranty and received delivery on [redacted]. After further review and research of

[redacted]’s complaint, Conn’s has agreed to exchange his loveseat which was

delivered on [redacted]. We sincerely

apologize for any inconvenience [redacted] experience as a result to the delay.

If

we may be of further assistance, [redacted] may contact us at [redacted].

Kind

regards,

Review: I had my LG LB6500 50" TV for about 26 days and the TV started to power on and off by itself. I contacted Conn's who informed me I purchased a warranty and gave me a phone number well I contacted the company they told me someone would call me to schedule an appointment to come out, I waited four days still no call. Finally the company showed up at my house to pick up the TV still no call to my cellphone to this day since they have picked it up and its been over a week already. My payment to Conn's was due on September 25 and since I was told by the store manager I couldn't return the TV in non-working order I'm not about to pay for something in non-working order as well. Today since 8:00 am I have received 12 phone calls which to me seems borderline harassment. My biggest complaint is the amount of customer service I received after even speaking with a store manager, would you pay for a non-working TV ? No you wouldn't as well as the CSR I spoke with on the phone told me he wouldn't have brought the TV because alot of people complain about products from Conn's he just worked there for a check, that sounds really reassuring coming from an employee and i'm calling about a broken tv.Desired Settlement: That they increase the amount of customer service they have as well as just replace the TV I have yet to still hear from the company who picked up my TV at least a courtesy call would've been nice the only outcome I would like to see is for them to take this TV back and I go elsewhere and purchase a TV from somewhere who appreciates the people who purchase their products.

Business

Response:

Thank you for

the opportunity to respond to Mrs. [redacted] complaint. Our records show on 8/15/14,

Mrs. [redacted] purchased a LG 50” Smart TV with a 49-month Repair Service

Agreement Plan. On 9/19/14, Mrs. [redacted] contacted our service department

stating the television turns on and off on its own. Mrs. [redacted]’ television

is still under the 1-year manufacturer’s warranty therefore, a service

appointment was scheduled by the manufacture with a 3rd party technician

on 9/22/14. Our records show on 9/22/14, the technician visited Mrs. [redacted]’

residence to assess the unit and brought her television back to their service

center to complete repairs. The technician replaced the main and tested the

unit; unit tested ok. According to the service technician who completed the

repairs, they did not have a valid contact number to reach Mrs. [redacted] which

caused a delay returning the television to her residence. Our records show on

10/14/14, Mrs. [redacted]’ television was delivered and received in good order.

As of 10/16/14, we have no further indication of any issues Mrs. [redacted] is

receiving regarding her television since she received the unit. We sincerely

apologize for any inconvenience Mrs. [redacted] experience as a result of the

delay.

If we may be of

further assistance, Mrs. [redacted] may contact us at [redacted]

Review: On [redacted], my [redacted] and I went into the [redacted] Conn's store to purchase two bedroom suites. I was approved for a Yes Money account to make payments over time and we proceeded to pick out the furniture sets and pieces we wanted to be delivered. At that time I was advised by the store manager/[redacted] that one nightstand for the queen [redacted] bedroom suite was missing and the foot board for the [redacted] king bed was missing. The manager advised this would take about two more weeks to get the missing pieces in for delivery. A few days after we purchased the furniture, we received most of the two bedroom suites, minus the missing pieces of 2-nightstands, and 1-King bed set. Following that initial delivery I was notified that the missing pieces was coming into the warehouse and I would received them the next day, but after waiting all day for the delivery, I had to call to find out the missing pieces were not there yet and still on back order. Went through this same process several times with me being the one to wait all day and finally having to make contact to find out still no furniture or delivery. Now that we are soon to be 5-months out of still not having all of my purchase I am livid and at my wits end. No one should have to go through this type of [redacted] from any retailer. I have talked to the Corporate office, store manager, district warehouse manager, and would else would listen but still no resolution to this problem. I even ask them to check with other stores in other states, the furniture manufacturer/[redacted], and to forget trying to find a foot board for the bed in the warehouse and order a complete new bed will all pieces included so I can have everything due me according to the terms of our contract agreement. Should I contact an attorney, the local media, the state attorney general, or continue to let this go to the point it really should not have to. Any help will be wonderful. I also filed a complaint with Consumers Affairs and am waiting for their response. All I want is what is rightfully mine that I am paying for; it shouldn't be this difficult. Thanks!Desired Settlement: I would love for Conn's to locate all three pieces of furniture and deliver it to my residence. I would like this problem to be resolved prior to the end of this month.

Business

Response:

Thank you for the opportunity to

respond to [redacted]’s complaint. Our records show on [redacted] purchased the [redacted] Queen Bedroom set which consisted of seven pieces (headboard, footboard,

rails, dresser, two nightstands and mirror) and the [redacted] King

Bedroom set which consisted of eight pieces (headboard, footboard, rails,

dresser, two nightstands, chest and mirror). [redacted]’s delivery was

scheduled on [redacted]; all items were received except for the two [redacted]

nightstands and King [redacted] footboard due to the item not being available

for immediate delivery.

After further review and

research of [redacted]’s complaint, Conn’s agreed to exchange her complete

[redacted] King Bedroom set due to the footboard currently being on backorder

with the manufacture. We did receive both of [redacted]’s nightstands and

scheduled her for delivery on [redacted]. Our records show [redacted] re-selected

the [redacted] King Bedroom set which was delivered and received

on good order on [redacted]. As a gesture of goodwill, we submitted a $[redacted] gift

card to be mailed to [redacted]’s residence for her inconvenience; please

allow 7-10 business days to receive ([redacted] tracking number [redacted]).

We sincerely apologize for any inconvenience [redacted] experienced during

this process.

If we may be of

further assistance, [redacted] may contact customer service at [redacted].

Sincerely,

Review: On [redacted], I purchased a [redacted] sectional (a purchase price of $3074.26) from Conns in [redacted]. In good faith I put $1000 down on my purchase so I could pay it within 12 months (this $1000 payment was not required). I was told my purchase would be delivered on [redacted]. Here's the details of my delivery problem and defective merchandise Conn's delivered to me:

1.) Sectional delivered on [redacted] - missing 1 piece - WEDGE (we were told we would receive a credit of $139 -delivery charge)

2.) Wedge delivered (unsure of date of delivery) - has cut on the back of wedge upon delivery -Called within 24 hours to Conn's

3.) Wedge picked up [redacted]and another one delivered that was damaged -DEFECTIVE (Called Conn's within 24 hours per Furniture Inspection Sheet)

4.) [redacted], Representative from Conn's, [redacted] came to inspect furniture. He immediately told my [redacted] "the wedge is NOT suppose to be like that. He then took picture of wedge and sent to his supervisor. We told [redacted] we would video this because of the continuous problems with Conn and delivery of wedge. [redacted]'s supervisor spoke to me and said "she viewed the picture of the wedge and it is damaged and they will be delivering another one. We called the Conn's [redacted] store and spoke to manager [redacted] and he said he would give us another credit of $100 for the problems we keep having with the wedge. (FYI -we recorded your Representative [redacted] telling us and his supervisor the Wedge is damaged.)

As of today, [redacted] after numerous calls, emails to customer service I still have your defective merchandise in my home. I spoke to your agent [redacted] (#[redacted]) on [redacted] and she said [redacted] (supervisor) denied the delivery of the wedge on [redacted] after they told me for the 2nd time to send pictures of defective wedge. I have beg for [redacted] supervisor at [redacted]'s location or someone to come inspect the wedge. My home is within 10 minutes of the store and NO ONE came by to inspect the wedge from the store. The person who came by was from Conn's delivery department. I was offered $239 of credits for these problems with delivery of wedge and defective merchandise. I was told they will send me email to confirm credit and as of this date they has not sent me confirmation of credits.

On [redacted], I called again to inquire about my defective wedge and I spoke to ([redacted] Agent#[redacted]) and she told me she would send someone to re-inspect the wedge. She gave me invoice #[redacted] and said we should hear from one of their agent within 72 hours to set up appointment to inspect wedge. On today [redacted], I just received a call from a Furniture repair company saying that Conn's was sending them out on [redacted] to repair the wedge. I asked them what are they going to do and they told me they would put cushion where it is missing the cushion on the bottom of the wedge.

This is NOT ACCEPTABLE to me. There is a defect in the furniture and I came into your store in good faith and purchased a sectional that Conn's advertise on their showroom floor. The sectional in my home is not the sectional you are advertising online and store show room floor. I've been begging for delivery of a wedge since [redacted]. Now, Conn's wants to send someone to come in my home and remake/repair a leather wedge that is defective. I have pictures of the wedge at my home and the wedge in the store. I have a video of [redacted] telling us and your his supervisor the wedge is damaged. I DO NOT want some one to come in my home and do a TEMPORARY fix to this wedge and 6 months later we see the same defect. I am requesting to speak to the Corporate Office immediately. I have done enough trying to get help in this situation. I am mentally tired from being handled in a non chalant way by the Representatives from Conn. They were very happy when they sold me this sectional and I put $1000 down on [redacted]. But, now no one wants to talk to me and take care of this matter.Desired Settlement: I DO NOT want a repair company to come and repair the leather sectional (wedge) that Conn delivered in my home. This furniture is defective and we have on video where two of your agents told us it is damaged. This is false advertising. Fraud! Your agents has made me feel as though it is my problem that you delivered me defective merchandise.

I would like my full down payment of $1000 and my 1st payment of $87 refunded back to me immediately. Which is a total refund of $1087 immediately. I would like for Conn's to come and pick up this defective merchandise and send it back to the manufacture [redacted] where they know they can get credited back what they paid for it.

Business

Response:

Thank

you for the opportunity to respond to [redacted]’s complaint. Our records show on [redacted];

[redacted] purchased the [redacted] Putty furniture set which consist of

three pieces (sofa, love seat and wedge) all with a 1-year limited

manufacturer’s warranty and received a free 32” television with her purchase.

After

further review, we found [redacted]’s wedge was damaged upon delivery

therefore; an exchange was approved and her new wedge was delivered on

[redacted]. We show [redacted] was offered a delivery concession of $139.99 due

to the inconvenience. Our records show [redacted] contacted Conn’s delivery

the same day stating the wedge was damaged. A representative from our delivery

team went to [redacted]’s residence the following day ([redacted]) to take

photos of the alleged damages. After reviewing the photos provided by the

delivery team, [redacted]’s initial claim for an exchange was denied. [redacted].

[redacted]’s complaint has been escalated to upper management for review, after

further consideration Conn’s has agreed to exchange her wedge. [redacted] may

contact her nearest Conn’s location to initiate the exchange.

Although

we are unable to honor [redacted]’s request to return her furniture and

receive a refund, we have submitted a request to process [redacted]’s

delivery charge of $139.99 as well as $100.00 to her account as originally

offered.

If

we may be of further assistance, [redacted] may customer service at

[redacted].

Kind

regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

ATTENTION Revdex.com - Conns did not set up delivery of wedge. Therefore I cannot ACCEPT their offer. As requested I called the store to set up delivery of my wedge and spoke with [redacted], Assistant Manager of [redacted] Store. [redacted] does not have information regarding this matter to assist me. He said he could not see any information regarding delivery of a wedge and my request has been DENIED. This has been my response since [redacted]. No one at Conn's has been able to take care of this matter. They all say one thing to me and makes no notes on my file for the other Representatives to view and handle this situation. Conn's is also not truthful about damaged wedge when I have a video copy of two of their Reps saying the wedge is damaged. Revdex.com, Conn's wrote a statement to close this complaint but has NOT told you the TRUTH. I DO NOT want to deal with CONN's ever again. Please have them to refund my money because again they DID NOT do as the letter they wrote to you. I need help in this situation immediately.

Business

Response:

Thank

you for the opportunity to respond to [redacted]’s additional comments. Our records

show there was a delay scheduling delivery for the [redacted] wedge due to the item

was not available for immediate delivery however; [redacted] is currently

scheduled to receive her new wedge on [redacted], if she is available. We

confirmed that the delivery concession for $139.99 as well as the $100.00

offered has been processed however; the credit has not posted to [redacted]’s

account. We ask [redacted] to please allow 7-10 business days from today for

the credit to reflect on her account. We apologize for any inconvenience [redacted].

[redacted] experienced as a result of the delay.

If we may be of further assistance, [redacted] may contact

customer service at [redacted].

Kind

regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. Per offer from Conn's the wedge was NOT delivered on [redacted]. We had to take off from work to wait on delivery of wedge and no one called nor did they come by. This has been my problem for day of purchase with Conn's. No one follow-up and take care of the situation. If they are going to deliver a wedge someone needs to call us and let us know when so we can again take off from work. This is an inconvenience to us. [redacted] keeps making an offer and is getting in touch with the delivery team nor any other Conn's representative.Revdex.com please ask them to refund our money. This is harassment. We keep waiting and they keep changing their stories and NOW again we still have a damaged wedge in our home. No delivery on [redacted]. This is truly unacceptable that we as customers has to be treated in this manner. I just wanted what they had on their showroom floor or I need a REFUND now.[redacted]

Regards,

Business

Response:

Thank

you for the opportunity to respond to [redacted]’s additional comments. We

attempted to contact [redacted] on [redacted] to discuss her concerns however;

we were unsuccessful in our attempt and were unable to leave a voice message to

return our call due to the mailbox was full.

To

better assist [redacted] regarding her concern we ask that she contact us

directly at [redacted] in attempts to resolve this issue.

Kind

regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Review: I purchased two mattresses and two box springs in Feb 2014. When I went to their warehouse to pickup order I was told they only had one mattress and one box springs. I would be credited for the mattress, box spring , and warranty for only received one of the item I received. The interest charges on my account were for the original purchase of two mattress and two box springs and warranty. I have called Conns several times to adjust the finance charges because I only received one set!Desired Settlement: I want my account credited ASAP! I also want a discount on my next purchase or I will never shop Conns Again!

Business

Response:

Thank you for

the opportunity to respond to [redacted] concerns regarding account

#[redacted] stated she

would like an interest recalculation on her account.

According to

our records, we submitted the account for an interest recalculation on April 7,

2015. We ask that [redacted] please

allow up to 14 business days for processing.

We are unable to honor her request for a discount on her next purchase.

We value [redacted] as a customer and appreciate her bringing her concerns to our

attention.Thank you,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. I want this case open until the complaint is resolved. They have no provided me anything so far. I was told over the phone that it would be 24-48 hours and now this letter states it will be 14days. It has been already several days and I want my interest recalculated because I was overcharged!

Regards,[redacted]

Business

Response:

Thank you again for the opportunity to respond to [redacted]'s concerns regarding her account. As stated in our first response, we are in the process of recalculating the interest on her account. Thank you, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

I still have not heard anything from Conns about the interest recalculation. I am owed at least $250.00 or more and I want to hear something from them ASAP!

Regards,

Business

Response:

Thank you once more for the opportunity to respond to [redacted]'s concerns regarding her accounts. The interest recalculation has been completed. [redacted] will receive a refund of $107.67 within 7-10 business days. Thank you, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

That does not seem sufficient enough. Please keep this complaint open until I receive the details of the recalculation.

Regards,

Business

Response:

Thank you again for the opportunity to respond to [redacted]'s concerns regarding the interest recalculations on her account. We have attached a copy of [redacted]'s payment history for her records. On [redacted] received an invoice credit in the amount of $617.00. This amount included the $499.99 plus $117.01 for finance charges and taxes. On [redacted] received an invoice credit for $162.38. This amount included the $150.00 for the returned product and $12.38 for taxes and finance charges. On [redacted] received an insurance credit in the amount of $255.26. This credit included the $196.35 and $58.91 for finance charges. [redacted] received an additional invoice credit for the pro-rated retail service agreement in the amount of $46.03 on [redacted]. The interest recalculation was processed on [redacted] and [redacted] received an interest recalculation credit of $256.42. Once the interest recalculation was completed, [redacted] had overpaid the account by $107.67. A refund check was mailed to [redacted] in the amount of $107.67. Thank you, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

Why was the return of the mattress processed in Feb and the Box spring not processed till march? They both were not received the same day at the warehouse pick up. Why were there no finance charges credited for the box spring return? Just purchase and taxes? So Why cant I get a discount on another purchase?? Conn's overcharged me and now are only willing to correct their own mistakes but cant do anything about the time and money spent making this right. I have called several times before they decided to recalculate my interest! I had to file a complaint through the Revdex.com! I still believe I am owed more that $107.67