B And B Movers

Review: On March 12, 2015, my Mother purchased a refrigerator from Conn's at about 11 a.m. I, her daughter, returned back in town a few hours after the purchase and realized that we needed to cancel this order. I called, spoke to the salesperson, and cancelled the order. I was told to come to the store to pick up my Mother's check. I went to the store around 4 p.m. and was told by the assistant manager that I could not have the check returned to me (even though my name is on the check)--that their procedure was they would mail her a refund check in three to five days. After two weeks, it became necessary to speak to [redacted], He contacted the Conn's headquarters and was able to get a check issued the following week. We received the check on March 28, and the check was made out in error to my father, [redacted] who [redacted] I went to the [redacted] store on Monday, March 30, with the checjk in hand and was told that their salesperson should have never processed the sale with his name on the invoice (my mother and father had previously purchased an item from Conn's and his name pulled up in the system when the salesperson put in Mom's home phone number). I was advised to take a copy of his [redacted] and a copy of my mother's driver's lisence to the headquarters in [redacted]. I immediately took the requested documents to the office and was required to provide a statement which I signed asking that the check be issued to my Mother since my Father had [redacted] years ago. I was told that Mom would receive the refund check in three to five days. On Friday, April 10, I went back to the store and spoke to [redacted] again. I was told that he was working on it. He tells me that he discussed the situation with his District Manager and that he was now in touch with the correct person. I spoke to him again on Monday, April 13, and was promised a phone call with an update. I still have heard nothing.

I do not understand why my Mother is having to wait more than a month to receive a refund for a refrigerator order that was cancelled only a few hours after the original transaction was completed. She did not put the incorrect name in the computer--her check clearly shows her name and my name. We have complied with every request that Conn's has made. Her original check cleared the bank on March 17, 2015, and now it is April 14, 2015, and she still DOES NOT have her money. I have explained repeatedly to them that she is an 85 year old woman living on a fixed income that needs these funds.

I realize that this might not be a routine procedure to correct their error, but it can and should be handled immediately.Desired Settlement: A refund check should be issued immediately to my Mother. They have had her money for more than a month, and she did NOTHING wrong and did not create this unfortunate situation. Someone at Conn's needs to figure out how to resolve their accounting problems and issue a refund check in her name immediately.

Business

Response:

Thank you for

the opportunity to respond to [redacted] concerns regarding a refund due on

her Mother’s account. We have spoken

with [redacted] and issued a refund for check for the returned

merchandise.

If [redacted]

has any further questions we ask that she contact us directly so we may address

the issue.

We value [redacted] and appreciate her bringing

her concerns to our attention. Thank you,[redacted]

WORST company EVER!! Does NOT allow returns, but won't tell you up front! Just received a receipt with "return policy inside". After finding this chair won't work I brought my receipt with my chair to return ... like I would to any other store in AMERICA, only to find out they don't return basically anything! WOULD BE NICE TO KNOW BEFORE BUYING THIS! Now I'm stuck with a product I don't want/like.
THEIR NAME SAYS IT ALL: Conn's. Con artists!
THEIR MOTTO BACKS IT UP: "Money, you're approved!". That's the only thing approved, not customer service or quality!

Review: In [redacted] we bought a refrigerator and had it delivered. When the delivery people got there they did some damage to our front door and we also notice that the door on the refrigerator had some dents. The head delivery guy call the warehouse and told him of the problems and then my husband talked to them to see what they were going to do to fix it. I believe the guys name was [redacted], he said that he would reimburse the delivery charge, give us a partial credit on the refrigerator if we would keep it and fix our front door. All that has been done at this time is the front door was fixed, that was done in a timely manner. Everything else we have been trying to get and have had no luck. We have gone to the store numbers of time and talked with the manager and was told we should receive a check and still nothing. So the first of [redacted] I started calling the corporate office and same thing, check has been approved and we should get something in 10 days. As of [redacted] we still have not received anything. I have called the corporate 3 times and each time it's the same thing. I told them the last time I talked to them if we did not receive the check by the 1st week of [redacted] I would file this complaint. We and our family will never do business with Conn's again. This was a cash purchase so I'm sure this is why they have not done anything about it. Conn's customer service is the worst I have ever dealt with.Desired Settlement: I would like what they promised us, and for them to be true to their word.

Business

Response:

Review: I purchased a [redacted] computer from Conn's in [redacted]. It only worked for me for about a month. I didnt have a chance to return until the first week of [redacted]. I took the computer to have service repair. It was returned to me on [redacted]. I went home and it still did not work!! The very same day I picked it up from having been serviced it didnt work. Unbelieveable. I went to the [redacted] on [redacted]. He said maybe its the battery.I had to go home and get the battery charger, they tried to work on it in the store for about an hour. It still did not work. They said they will send back to service. I waited for about a week and went on [redacted].The computer is still not here they told me "waiting for a part." On [redacted] I called the service center....they told me "waiting for a part". So, I said this is riduculous. I need my computer. [redacted] (a [redacted]) in service said "well we can try to get an exchange." He said he will call me on Friday [redacted] and Nothing. So I went to Conns in Arlington and spoke to [redacted] on [redacted].. He said..."let me find out something I will call you MOnday". NOTHING. I went to the store on [redacted] spoke to [redacted]..he said I will call you tomorrow...which is [redacted]..NOTHING!CAN SOMEONE PLEASE HELP ME !!!!!!Desired Settlement: I would like a refund or some type of credit for all of this nonsense and time and gas wasting.

Business

Response:

Review: I purchase a waher and dryer at Conn's clearance center on July 11, 2014.When they were delivered on July 13 the washer did not work. I cancelled the order. I should receive a refund of $1331.47. I have been given the run around by the customer service help desk. Every time I call about the said refund I am given a different answer, but nobody tries to help. When I ask to speak to a manager I am either put on indefinite hold or I am told the manager is in a meeting and will call me back. I never receive the call. Last Tuesday a clerk named [redacted] told me a check was issued on 7-23 today somebody else told me a check was issued on 7-29. I am tired of getting the run around. Please help me.Thanks[redacted] 8/1/14Desired Settlement: I just want to receive the check ASAP.

Business

Response:

Thank you for the opportunity to

assist [redacted] regarding a return.

[redacted] stated she purchased a washer and dryer, returned the

products and has not received her refund.

We have made several failed

attempts to reach [redacted] regarding her concerns. [redacted] will need to return to the store

where she made the original purchase in order to receive her refund. She will need to present the original credit

card she used to complete the purchase and the store will apply the refund directly

to that credit card.

If [redacted] has further

concerns regarding her refund, she may contact me directly.

Thank you,

Conn's

[redacted]. | [redacted] | [redacted]

ext. [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Review: I authorized Conn's to take a payment from my account on July 1, 2014 and the payment was taken out on June 24, 2014 causing my account to be severely overdrawn. Conn's refunded the payment of $317.28 but not the NSF charges. Conn's requested that I fax them a running balance of my of when this occurred. I faxed several copies at different times. Each time I got the run around that they need more information. My account in cured a total of $390.00 in NSF charges. All I want is the fees refunded. [redacted]xxx-xx-xxxxDesired Settlement: NSF charges of $390.00

Business

Response:

Thank you for the opportunity to respond to [redacted] concerns regarding account #33021036. [redacted] stated she authorized a post-dated payment on her account to process on July 1, 2014; however, we processed the payment on June 24, 2014. This caused her checking account to incur overdraft fees in the amount of $390.00

According to our records and recorded call, [redacted] was called on June 23, 2014 regarding a past due payment on her account. [redacted] authorized the agent to post-date the payment for July 1, 2014. The agent had to step away from the call and another agent completed the call. The second agent failed to confirm the payment arrangements and processed the payment for June 23, 2014.

[redacted] was asked to send in a copy of her running bank statement so we may refund the non-sufficient fund fees on her checking account. [redacted] sent in a copy of a statement; however, that statement did not include the bank name or the account number.

We are willing to refund the $390.00 in NSF fees; however, we will need a full running bank statement with the bank name and account number listed on the statement in order to do so.

During the call, [redacted] also requested that her monthly due date be moved from the 16th of each month to the 1st of each month. According to our policy, we can only move the monthly due date 10 days out from the original due date; however, as a one-time exception and a good-will gesture, we will honor [redacted] request to change her due date to the 1st of each month.

We value [redacted] as a customer and sincerely apologize for any inconvenience she has experienced due to this matter.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will accept the business response, however I don't know how to get Conn's my bank running balance. because I have faxed them two copies of what they asked for. Please help!!!!!!!!!!!

Review: On 07[redacted]/2014, I purchased a dining room set at the Plano location. The entire dining room set was on display and included a sideboard. Conn's was running a special that day. The contract included the sideboard, and at the time of sale, I was given the impression that the entire set would be available. At no point did the salesperson mention that the availability of any piece of the set was "unknown." I have never heard of a furniture store doing anything like that. The day before the set was to be delivered, we received a call that the sideboard was not with the shipment, so the manager said that since they could not deliver PART of the order, to keep us from having to delay the delivery, they could take the sideboard off the contract on the "back end" and let us know when it's available and add it back on. So, I said OK, but asked them to please let us know ASAP when the sideboard would be available. I have requested an availability date multiple times and the salesperson has not given me any availability dates. Second, our payment is THE SAME even though they took the sideboard off the contract. However, a new contract was NOT drawn up and the copy I have STILL has the sideboard... Bottom line: I would NOT have bought this set if the sideboard was not included, and now I don't know if it will ever be available, nor do I understand how they plan to add it back on "on the back end." I have communicated my frustration to the salesperson but have not been offered any satisfactory response - in fact, my last communication went unanswered.Desired Settlement: We entered into a contract for a dining room set that includes a sideboard. I want that sideboard and I want a SPECIFIC date on which it is going to be here. If the store did not know about availability of the product, it should not have been FOR SALE. If the store still has a sideboard on display, they can give me that one, plus a refund for it being "used." If they can't do that, then I want a complete refund and cancellation of the contract at their expense for failure to fulfill.

Business

Response:

Thank you for the opportunity to respond Mr. [redacted]'s

complaint. Our records show on 7/**/14, Mr. [redacted] purchased a [redacted] dinette set which

consisted of eight pieces; (six) side chairs, sideboard, and table. Mr.

[redacted] also purchased a [redacted] console and elected to have his

items delivered. We have received Mr. [redacted]'s complaint and confirmed prior

to Mr. [redacted]'s delivery the sideboard he purchased was on back order. On 7/[redacted]14, Mr. [redacted] received his dinette set excluding the

sideboard; we show the sideboard was cancelled from his invoice and a credit of

$649.99 was applied to his account on 7/**/14. We have confirmed the sideboard is now available, Mr.

[redacted] may visit his nearest Conn's to purchase the sideboard and sign a new

contract. We sincerely apologize to Mr. [redacted] for the experience and any

inconvenience that has been caused.

If we may be of further assistance, Mr. [redacted] may

contact Customer Service at ###-###-####.

Kind regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

The sideboard was delivered to me on 08/**/2014.

Review: Hello, I have been a costumer with Conn's since 2006. I purchased a sofa in 2011. My first service call was in August 2013 for a tear on one of the back pillows. Conn's fixed this issue. The following year on August 27, 2014, a service tech, by the name of [redacted], came out for a similar problem (on the seat slip cover). He said Conn's should send a slip cover and if not to contact them. I did not hear from Conn's, so when I called on September 12, they told me the ticket was closed. I inquired to know why it was closed and was told that the problem was once covered, but as of August 2014, it is no longer covered. Should this change affect me, I already had the policy. Is it common practice to just change a policy and not notify the consumer. One person even told me the new policies are listed in the store. I pay my bills online. I do not go into the store unless I am making a purchase, and if I am in the store, I am not looking for policies. I have called and called all to no avail. I was told on Friday, September 12, that they would see if they could make an exception. Every time I call about the warranty department, ticket number [redacted], I am told that a lady name [redacted] was sent an email and she needs a contact number. I have given the contact number on 3 different occasions and do not understand this treatment. On the phone they switch you from department to department and no one can help. I have spent thousands of dollars at Conn's, paid 4 accounts off and have one that is current. This is horrible customer service. Can you please assist me in replacing my slipcover? Thanks!Desired Settlement: replacement slip cover for my sofa

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted]’s

complaint. Our records show on 1/22/11, Mr. [redacted] purchased the Durablend

Antique furniture set which consist of two pieces (sofa and loveseat) with a

48-month FurnitureGard Plan.

We

received Mrs. [redacted]’s complaint and found she contacted our service department

on two separate occasions regarding her sofa. The last service call was

received on 8/14/14 stating the back and cushions was tearing on the sofa. A

service call was scheduled on 8/27/14; upon inspection the serviceman found the

left seat covers was peeling up on the front face. The serviceman also found

all the seat covers had dried out and was able to re-stuff all inside back

pillows with stock poly. As listed under the terms and condition of the

FurnitureGard Plan Mr. [redacted] received at the time of purchase number (15) What

Is Not Covered; letter (m) cracking or

peeling of the leather topcoat

or finish (except where cracking or peeling to the leather topcoat has occurred

despite application by You of

leather maintenance products as recommended that fails to perform as intended.

Although the reported damages are not covered by the

FurnitureGard Plan, as a gesture of goodwill Conn’s has agreed to issue an in

store credit in the amount of $599 which was the price for the sofa. On

10/7/14, a service claim representative attempted to contact Mrs. [redacted] in

regards to her approval however; they were unsuccessful in their attempt. Mrs.

[redacted] will need to visit her nearest Conn’s to re-select.

If we may be of further assistance, Mrs. [redacted] may contact us at [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.

Review: I purchased the following from Conns: TV (899.99), service agreement (299.99), tv stand (349.99), delivery (79.99). All of that totaled 1629.96, with tax 134.47, giving a grand total of 1764.43. Conns tacted on their insurance for 199.57. I faxed, hand delivered, and my insurance agent emailed them proof that I had my own homeowners property insurance, so I should not have been charged that amount. with the insurance added (199.97) it brought my total to 1964.00. they also have listed their finance charge (IF I keep the loan open for the full 30 months) of 595.00. bringing the total to 2559.00.

Now. I did not get the TV stand, so 378.86 was credited back. Also, they finally got their act together after a month of me calling and removed the insurance charge totaling 259.44. the two credits I recieved totaled 638.30. I paid 1000 the first month, it was never my intention to keep this account open longer than a month or two. with paying the 1000 and getting the 638.30 credit, I am being told that I still owe 494.47!!! That does not add up correctly. they are charging me the FULL total amount (2559.00) that includes the finance charge (595). I should not be cherged that amount if I paid the account off early as I was told there is no penalty to pay the account off early.

My calculations state I owe the following: 1964-378.86-259.55=1325.59. 1325.59 MINUS 1000 (that I have already paid)= 325.59 times (their finance charge since it is over amonth) 21% = 68.39, so 325.50+68.39=393.98. They are telling me I owe 494.47, that is 101.50 MORE.

I have called customer service and after being treated very rudley, was told that I was was being offered a discounted amount of 494 to pay. It is not discounted if I only REALLY owe 393.98.

Any assistance that can be provided will be greatly appreciated. I want to get my account zeroed out with this company (that has a very appropriate name) so that I do not have to deal with them ever again.Desired Settlement: I want the correct balance to show on my account, because I feel I am being charged for finance charges or SOMEthing that I should not be because my total does not add up. PLUS I have been going back and forth with Conn's to get the insurance taken off since I made the 1000 payment. I would have totally paid the balance off at that time but because they did nto have the insurance removed I was advised not to pay it in full because it would take forever to get my refunded amount. So I didnot pay it in full, and I have been calling every week (sometimes more than once a week) trying to get the insurance off, and it has taken un into a nothe month...which causes more finance charges to be added on. I do not feel that is fair, and I just feel Conn's tactics are not desirable and not fair.

Business

Response:

Thank you for

the opportunity to respond to [redacted] concerns regarding account

#[redacted] stated she does

not agree with her outstanding balance.

According to

our records, [redacted] signed a 30-month retail installment contract on

[redacted] 6, 2014. She received an

invoice credit for the TV stand in the amount of $378.86 on [redacted] 24, 2014.

[redacted] also faxed over proof of

insurance and received credit of $259.44 for canceling the property insurance

on [redacted] 7, 2014.

Conn’s does

not use simple interest calculations to calculate interest. Conn’s uses the rule of 78 when calculating

interest.

The current

payoff on the account as of [redacted] 21, 2014 is $494.47. If [redacted] would like to pay the balance

in full, we ask that she call the day she plans to submit the payment for an

up-to-date payoff quote.

We value [redacted] as a customer and appreciate her bringing this matter to our

attention. Thank you,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. Reading the response from Conn's, I still do not agree with what they are saying. According to the ledger they provided, it states the Original Loan AMount: 2559.00. That is incorrect, according to my receipt my orginial loan amount (including the insurance, which was later removed) was 1964.00. that is the amounti financed. The amount provided by Conns, 2559.00, that includes finance charges totaling 595.00, for a 30 month payment plan. I have already paid 1000, and would have paid it in full had the amount been correct, so why am I being charged for the full amount of the finance charges? All of my credits and what nots should have been subtracted from teh 1964, not the 2559. This is unfair to be charged for interest that I have not used, since I would have paid it off within a month, but since my totals are not correct it has moved it from one month to almost 3 months. Regards,

Business

Response:

Thank you for

the additional opportunity to respond to [redacted] concerns regarding her

account.

We have

processed an interest recalculation on the account. If [redacted] is willing to pay $385.57 on

the account on or before [redacted] 5, 2014, the account will close out as 90

days same as cash.

will receive a close out letter within 30 business days of the account closing

to retain for her records. Thank you,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me (please see below).

Conn's and Revdex.com:

Per the instructions given by the Conn's representative, I have made the final payment of $385.57. My confirmation number provided is: [redacted], this payment was made tonight, **-1-2014. Please see that this closes out my account, because the automated system was telling me a different amount (larger) was still owed.

Thank you Conn's and Revdex.com for working with me to get this resolved. It has been a true lesson learned and I will not do business with companies that use the rule 78 to calculate their interest again. I never knew to ask about that, my [redacted], presented this as simple interest calculation. So I was thrown way back when you said rule 78 (i had to go and google what it was!). Please give your "sales people" a refresher to not lie to the customer on this very important fact.

Blessings,

Review: Purchased a new LG home theater system from Conns and the blue ray player periodically freezes up while in play. When this occurs, the remote control and onboard functions on the unit do not work. In order to reset the unit, having to unplug from receptacle. The unit was sent in for repair as prompted by the store manager, [redacted], in an attempt to fix this issue.

The unit still freezes up since the repair attempt as described.Desired Settlement: I am requesting a complete return of the entire unit and receive an in-store credit to purchase a different home theater manufacturer from Conns - preferably a BOSE unit.

Business

Response:

Thank you for the opportunity to respond to **.

[redacted]’ complaint. Our records show

on 11/19/14, [redacted] purchased a LG 3D Blu-Ray Home Theatre System with a

24-month Repair Service Agreement.

After further review of [redacted]’ complaint

we show Conn’s agreed to honor his request for an exchange. [redacted] received

an in-store credit for $799.99 which was the original amount he paid to

re-select another home theatre. Our records show on 2/4/15, [redacted]

re-selected a Bose Cinemate130 Home Theatre System for $1499.99 and financed

the difference on his Conn’s account.

If we may be of further assistance, [redacted] may contact customer

service at 1-877-358-1252.

Kind regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID 10407889, and find that this resolution would be satisfactory to me.

Conn's did in fact honor my request for a refund/exchange and did issue an in store credit of $799.99. I then purchased the Bose systems at $1499 and financed the remaining balance after the store credit on my account.

Review: I went to conns in Round Rock, Tx and I was looking to get a vacuum and [redacted]. I speak with someone and they tell me I got approved for $3000 credit. I would just have to put portion of balance on these items down. So I agree and put money down on the vacuum and [redacted]. The vacuum was about $450 and [redacted] $400. It was Sunday afternoon when this occurred . The sales associate printed me a receipt stating my vacuum would be in Wednesday they were getting it in from another warehouse. So I pay the money down and leave. Wednesday comes around and I call before I go just to make sure my vacuum is there. The man on phone says he doesn't see it in system. I ask to speak to a manager. The manager gets on the phone and I explain to him the situation. I told him I put the money down and the printed me a pick up receipt for this product. He then places me on hold so he can look into this. He gets back on the phone and is very rude, stating there was a mistake on their behalf and then he places me on hold again and hangs up. I was very offended that a manager would react this way to something that was his company's fault. So I go in person to speak with this manager. When I approach him I ask him "why he hung up on me that's bad customer service". I told him "I have a pick up slip and the product isn't here". He then explained they no longer have that product. So I ask him "why would you sale me it and make me put money down on it. Also give me a pick up slip for something that wasn't available"? He then ignored the question and handed the pick up slip to another sales associate. The sales associate looked lost and gave him a look. The manager then told him to handle it. The sales associate stated he was with another client and we would have to wait. I told the manager he needed to handle it he's in management. He ignored me and walked away. My wife was with me she called 3 different numbers and people kept giving her run around, she was trying to make complaint to someone and they never got back to us.Desired Settlement: I expect a full apology from the manager, my money refunded! The managers name was [redacted].

Business

Response:

Review: The delivery guy that came to my house was so rude. He told my daughter that our house was nasty and stunk and that he should not be delivering to our home because of it. He referred to my daughter as a [redacted] and told her she was nasty. The delivery guy started to take pictures of my home and told my daughter that he was going to take them back to the job and show everyone how nasty we were and how we lived. The same driver proceeded to throw up on my bedroom floor where the new furniture was going and did not say anything and I stepped in it. I was so upset over the situation and I will never buy anything ever again from Conns because of the rude nasty delivery person. My daughter and I were so offended by the way he spoke to us and cut down my house. He was out in the front yard making rude comments in front of our neighbors and putting on as show outside gagging and throwing up. He has all my neighbors believing that our house is so bad and that we live like pigs.Desired Settlement: I want my 400.00 dollars back that I put down on the furniture. I am keeping the furniture and I will make the payments every month but I want the 400.00 that I put down

Business

Response:

Thank

you for the opportunity to respond to Mrs. [redacted]’s complaint. Conn’s would like to apologize to Mrs. [redacted]

for the experience she had while the delivery team attempted to deliver her product. This matter has been addressed with those

involved to ensure it is not repeated.

Mrs. [redacted] spoke with both the UST delivery manger as well as a Conn’s distribution

manager. As a goodwill gesture Conn’s

agreed to credit Mrs. [redacted]’s account $382.98, which posted to her account on

[redacted]. UST also agreed to refund her

$160.00 for her carpet cleaning and the inconvenience. A refund check was mailed directly to Mrs.

[redacted]’s address on file.

Attached is a copy of Mrs. [redacted]'s loan ledger showing the credit has been applied to her account.

If

I may be of further assistance, Mrs. [redacted] may contact me at ###-###-####

.

Review: I purchased a refrigerator on [redacted], and was promised a rebate on the delivery of $79. I mailed the rebate form and appropriate paperwork on [redacted], and it was supposed to take 6-8 weeks. On [redacted], I called the Conn's Rebate Center ([redacted]), and they informed me that they had mailed it. I told them that I had not received it. They said that they had sent it to my physical address, instead of the mailing address I had placed on the form. They then said it would take another 10 weeks to remail a new check, and that this would be approximately [redacted]. I called again on [redacted], because I still had not received the rebate. At that time they "discovered" that once again they had sent it to the wrong address. They told me it would be another 10 weeks...! At this time, I have not received anything, and all emails I have made to their rebate center come back with the same excuse that it will "be in 10 weeks." I have filed a complaint with the Texas Attorney General's Consumer website. I have received several calls from their rebate center, but no one can expedite this process or tell me when I will receive the rebate. I don't think they intend to rebate this.Desired Settlement: I want the promised rebate of $79, and no more excuses.

Business

Response:

Review: I bought a computer $497.88, warranty $249.99, Linksys $169.99..Total $917.86. Taxes $110.00, Finance $193.00..Grand total $1220.86. I have made a total of $1313.02 payments. I show they owe $92.16.I have made numerous phone calls trying to get this settled. Now they are saying my account is 0 balance but they say they do not owe me any credit.If you do the math 1220.86 - 1313.02 = 92.16Please settle this dispute.Desired Settlement: I would like a check for a refund of $92.16

Business

Response:

Review: I have a contract with conns that involved a sofa sleeper and love seat sofas broke they sent someone to fix it once about yhree weeks later broke again snd conns wanted again to send some one to fix these sofas wer brand new to me it was already a manufactures defect well after all the hasles and phone call git them to return and pick up sofas well I still have a stove and and two pada on contract cinns was not abke to get me any more sofas ke thevonesbi git in the firts place they wanted to give me in store creditbwich at this time I dont need anything well my payment wuth them was 168.00 a month now I had to go get a sofa sleeper sinewhere else and conns does not want to lower my payment I can explain more if ull give me a callDesired Settlement: There has not been a settlement tell now

Business

Response:

Review: This has to do with a [redacted] washing machine that was purchased from Conn's [redacted]. I purchased an extended warranty and when it expired purchased another one. The washer has had numerous issues and had to be repaired several times. With the 2nd extended warranty, they had repaired in a timely manner except now. On [redacted] I called in a repair order, the repairman came out on [redacted] and said they would order a transmission for the machine. I waited two weeks and had not heard from them, when I called they gave me the excuse the part wasn't in and since then have given excuses of why they can't repair it. We are in the 4th week, still no repair now they say the part won't be in until [redacted]th.Desired Settlement: I want the washer replaced due to it being a lemon.

Business

Response:

Review: I have been going in circles with Conn's customer service. I made a purchase on 6 months no interest with conn's and after paying the account off conn's has been drafting money out of my checking account. They drafted my account 250.00 dollars and it has been 9 days since. I have been in touch with a representative to get a straight answer as to when the amount will be refunded but still no straight answer. I have talked to 5 to 6 different customer service representatives , not to mention I have been hung up on by at least 2, who keep telling me they will forward the information to the research department to "research the account." I have faxed them a copy of my bank statement along with a letter advising the dissapointment and inconvenience the draft has caused. It's not about the draft but the quality of the customer service and how unorganized the department has proven. I requested a phone call from a reprsentative at least 4 out of the 6 times I have called just to get an update but they keep telling me they will forward the account to the research department and request a representative to call me with an update. Still it's going on 10 days and I have yet to hear from anyone at Conn's. I assume since the account is paid off they are in no rush to satisfy the customer.Desired Settlement: Full refund of 250.00 .

Business

Response:

Review: I purchased a ** washer/dryer on [redacted]. From the very first wash, the fabric softener dispenser was not working properly. I contacted the store and they told me to contact ** because ** had to be the ones to say I could replace them due to malfunction. I did so, a tech came out on [redacted]st and said that I should try using ONLY the heavy duty cycle since it used more water. He also stated that he didn't like these machines, but he neglected to write these things in his report. He only stated that he "educated" me on the machine. I have done everything right from the beginning and it is the machine that is broken. I tried using only this setting and it didn't work. I called ** and service was to come out again on [redacted]th. A tech came but left before I could get home. [redacted] stated I would have at least 30 minutes before tech arrived, he arrived in 20 and left*. I called Conn's to let them know I wanted to exchange the units because I am not getting good service from **. On a trip I took to Conn's on [redacted] to discuss the issues with the washer with the [redacted] (she also sold me the washer) she stated that if I wanted to exchange that when the new units were delivered Conns would pick up the old units. After speaking with Conn's on the **th, I was told I would have to pay a fee to have them picked up AND an additional fee for the new delivery or risk bringing them up to Conns, but if damaged on the way, Conn's would not accept them for an exchange. (Conn's will not let you take items home the day of purchase, you have to have them delivered, in case of accidents) I was also told that my original purchase that I received 36 months no interest would also not be valid, but I would receive 18 months no interest. I have had this unit for ONE MONTH and it has not worked correctly and neither Conn's nor ** are willing to accept responsibility and make it right. Conn's said that they can't do anything because "their computer" won't let them. This is NOT good customer service.Desired Settlement: I want to exchange the washer and dryer of my choice. I DO NOT want to pay for pick up of the old units OR delivery fee of the new units and I want to keep the 36 months, no interest.

Business

Response:

Review: I was paying for a laptop with Conn's/Rent a center and I had the most horrible service from Conns. I don't have a car so I don't have a way back and forward all the way to Sugarland for nonsense that I put up with. As soon as I got the laptop it ways acting as though it had a virus. The mouse would go one way and I would scroll another. It would delete my wallpaper randomly. It would freeze up. I called and talk to someone and they gave me the run around. I finally took my laptop in to them because I was working on my laptop and it went black. I am a photographer so not only did I lose my pictures I lost out on clients. The Conn's repair man called me and left me a message saying that he could not save my pictures because my laptop was dead. When I called and spoke to someone about a new laptop replacement they said I couldn't because it was my system that had failed not my hard drive. I returned the laptop to Conn's because like I said I don't have the time nor a car to be doing this. It really upset me because I am single and pay all my bills on a average income. I was blessed with that money to pay almost $500 towards that laptop and now its gone. I have a laptop from another company and it works beautifully. My family has had their share of problems with Conn's and their products but this was the first time I've had such poor service.Desired Settlement: I would like to have my money back that I put into the laptop if at all possible. I think it's only fair because I was promised a brand new laptop and was given what I was given.

Business

Response:

Review: Merchandise purchased was falsely advertised as leather. When purchased, a warranty was purchased as well and paperwork indicates replacement is covered in case of faulty merchandise. Attempts have been made to point out the faults, however, servicemen are refusing to acknowledge obvious defects and the purchased warranty is not being honored.Attempts are being made, and have been made for some time, to return the merchandise. Conn's Appliances seems to be stalling the process in order to harm my credit further. No attempt by this company has been made to honor the replacement policy clearly stated in paperwork upon the purchase of warranty.Desired Settlement: At least $3,000 has been paid toward the furniture purchased at Conn's. Since warranty was purchased in the case that furniture became faulty and Conn's has not honored it, nor made any attempt to resolve the matter, I seek refund of the payments done up to this day.

Business

Response:

Thank

you for the opportunity to respond to Mr. [redacted]’s complaint. Our

records show on 6/**/12, Mr. [redacted] purchased a Jackson Torino furniture set

with us and a 48-month Furnituregard Plan.

The Jackson Torino furniture set displayed shows the material as Valentino

Bonded Leather Match, this information can also be found on our website at [redacted] Mr. [redacted] contacted us on 2/*/13, stating

the back appeared to be falling off of the sofa, a service call was scheduled

and upon inspection the serviceman found the mechanism on the sofa was

bent. The mechanism was ordered and

installed up to the manufactures specifications. While there the serviceman also inspected the

loveseat and found it was up to the manufactures specifications with no problem

found. Mr. [redacted] contacted us again on

9/**13, stating the sofa and loveseat was leaning to one side and separating. A service call was set-up on both and upon

inspection the serviceman did not find again structurally wrong with the sofa

or loveseat and reported they were up to the manufactures specifications.

If

we may be of further assistance Mr. [redacted] may contact us at [redacted]

Sincerely,

Customer Relations Officer

Consumer

Response:

I have made several attempts to contact Ms. [redacted] since Thursday, February [redacted] None of my phone calls or messages have been returned.

Business

Response:

We have been working with Mr. [redacted] to ensure his concerns have been addressed and we have come to an agreement. We have attached a copy of Mr. [redacted]'s general loan ledger showing his account has been closed and the credit marks that had assessed since September have been removed. We ask that Mr. [redacted] please allow up to 30 days to reflect on his credit bureau. We are making arrangements with Mr. [redacted] to deliver his TV, stand, and gaming system back to him. He has provided his new address and will be contacted by delivery within the next 2 business days.