B And B Movers

Review: I purchased a Gas Stove. It was installed by Conn's. There was a gas leak. The sales person was called. He said call the gas company. The gas company was called. They condemded the installation, put a yellow sign on the stove and turne dthe gas off because of the danger involved. I called and emailed Conn's and was told that they have a 24-48 hour waiting period prior to someone calling back TO SET AN APPOINTMENT. I sent a text to the sales person and there's nothing that he can do. In addition to their waiting pertiod , the gas company would also take a 2-3 days waiting period prior to their coming out to release the stove for use.

This is a GAS LEAK. This is a highly dangerous situation caused by their inadequate installation. I have grandchildren who will not be able to even eat breakfast before school or have dinners cooked. This is just so frustrating.Desired Settlement: I want the job completed immediately and an adjustment on the account for the exceptionally poor customer service.

Business

Response:

Thank you

for the opportunity to respond to Mrs. [redacted] complaint. Our records show on

8/21/14, Mrs. [redacted] purchased a GE gas range with a 48-month Repair Service

Agreement Plan an elected Conn’s Installation service; Mrs. [redacted] range was

delivered and installed on 8/22/14 by Conn’s Installation team.

After

further review and research of Mrs. [redacted]’s complaint, we found there was a problem

with the original installation. As of

10/10/14; we have verified that Mrs. [redacted]’s range has been re-installed by our

Houston delivery team and no further issue has been reported. We sincerely apologize for any inconvenience

Mrs. [redacted] experienced as a result to the installation.

If

we may be of further assistance, Mrs. [redacted] may contact us at [redacted]

Kind

regards,

Review: We purchased a refrigerator with a small dent on the side that would not be visible when installed. We paid the delivery fee to Conns Home Plus. They were to deliver our refrigerator to our home 1week later. When the delivery men showed up they had damaged the front doors of our refrigerator. Conns refused to fix or replace the refrigerator. The basically said oops they damaged your item sorry about your luck. Deal is off. I would expect a company this large to hold the delivery crew responsible. They offered to reduce the price of the damaged fridge howevere the damage was extensive no one wants to pay thousands of dollars for refrigerator with scratched up doors. We also purchased the extended warrantyDesired Settlement: Conns should have made delivery drivers responsible for fixing or replaced refrigerator

Business

Response:

Thank you for the opportunity to respond to [redacted]

complaint. Our records show on 2/08/15, [redacted] purchased a

[redacted] door refrigerator with a (24-month Repair Service

Agreement). [redacted]’s signed invoice indicates at the time of purchase

she acknowledged the refrigerator purchased was a floor model and sold as is at

a discounted price; the retail price of [redacted]’s refrigerator is $5,999.97

she purchased it at $3,399.99.

After researching [redacted]’s complaint we found at the time of

delivery [redacted] refused the refrigerator; stating the refrigerator was

damaged and not in the condition or met her expectations. The

refrigerator was returned and a full credit of $4,070.70 was submitted to close

[redacted]’s account at a zero balance.

[redacted] contacted our Customer Service Department on 2/16/15; [redacted] expressed her dissatisfaction and her request was to

purchase a new refrigerator at the same discounted price. [redacted] was

informed she would have to pay the regular retail price to receive a new

refrigerator. [redacted] declined the offer. Therefore, we are

unable to honor her request.

If we may be of further assistance, [redacted] may contact customer

service at [redacted]

.

Kind regards,

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

Regards,

I do not feel like Conn's addressed my situation their subcontracted delivery people were the ones responsible for the additional damage to my refrigerator that I purchased. Conn's accepted no responsibility for the safe delivery of my purchase which I paid them for. I received no compensation for the further damage to my item. Only sorry about your luck. The representative made no mention of this additional damage to my purchase in the response. They try to make it sound like it is my fault and they had no responsibility in safely delivering my purchase. I do not accept the response. This is poor Customer Service.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

Regards,

I do not feel like Conn's addressed my situation their subcontracted delivery people were the ones responsible for the additional damage to my refrigerator that I purchased. Conn's accepted no responsibility for the safe delivery of my purchase which I paid them for. I received no compensation for the further damage to my item. Only sorry about your luck. The representative made no mention of this additional damage to my purchase in the response. They try to make it sound like it is my fault and they had no responsibility in safely delivering my purchase. I do not accept the response. This is poor Customer Service.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

Regards,

I do not feel like Conn's addressed my situation their subcontracted delivery people were the ones responsible for the additional damage to my refrigerator that I purchased. Conn's accepted no responsibility for the safe delivery of my purchase which I paid them for. I received no compensation for the further damage to my item. Only sorry about your luck. The representative made no mention of this additional damage to my purchase in the response. They try to make it sound like it is my fault and they had no responsibility in safely delivering my purchase. I do not accept the response. This is poor Customer Service.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

Regards,

I do not feel like Conn's addressed my situation their subcontracted delivery people were the ones responsible for the additional damage to my refrigerator that I purchased. Conn's accepted no responsibility for the safe delivery of my purchase which I paid them for. I received no compensation for the further damage to my item. Only sorry about your luck. The representative made no mention of this additional damage to my purchase in the response. They try to make it sound like it is my fault and they had no responsibility in safely delivering my purchase. I do not accept the response. This is poor Customer Service.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

Regards,

I do not feel like Conn's addressed my situation their subcontracted delivery people were the ones responsible for the additional damage to my refrigerator that I purchased. Conn's accepted no responsibility for the safe delivery of my purchase which I paid them for. I received no compensation for the further damage to my item. Only sorry about your luck. The representative made no mention of this additional damage to my purchase in the response. They try to make it sound like it is my fault and they had no responsibility in safely delivering my purchase. I do not accept the response. This is poor Customer Service.

Business

Response:

Thank you for the opportunity to respond to [redacted]’s additional comments. As mentioned in our previous response, [redacted] purchased a floor model refrigerator retailed at $5999.97 for a discount price of $3399.99. Upon delivery, [redacted] refused delivery stating the refrigerator was not in the same condition as inside the store. We were unable to locate another floor model refrigerator that was available at the discounted price offered however; the unit was still available to purchase as a new factory sealed item at the regular retail price of $5999.97. [redacted] was advised that we are unable to offer her a new factory sealed refrigerator for the same price as the floor she originally selected. Although we are unable to offer [redacted] a new refrigerator for the same price as the floor model, Conn’s is willing to send [redacted] a $100.00 gift card to be used towards the purchase of another refrigerator. We sincerely apologize for any inconvenience [redacted] experience during this process. Kind regards, [redacted]

Business

Response:

Thank you for the opportunity to respond to [redacted]’s additional comments. As mentioned in our previous response, [redacted] purchased a floor model refrigerator retailed at $5999.97 for a discount price of $3399.99. Upon delivery, [redacted] refused delivery stating the refrigerator was not in the same condition as inside the store. We were unable to locate another floor model refrigerator that was available at the discounted price offered however; the unit was still available to purchase as a new factory sealed item at the regular retail price of $5999.97. [redacted] was advised that we are unable to offer her a new factory sealed refrigerator for the same price as the floor she originally selected. Although we are unable to offer [redacted] a new refrigerator for the same price as the floor model, Conn’s is willing to send [redacted] a $100.00 gift card to be used towards the purchase of another refrigerator. We sincerely apologize for any inconvenience [redacted] experience during this process. Kind regards, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.] I do not remember anyone trying to locate another floor model to replace the one they damaged. They did have another one at the store and that was never offered. I would not want a gift card for the store as compensation for the damage to the refrigerator I purchased I would prefer that they repaired the damage to the doors and delivered my purchase intact as I bought it.

Regards,

Review: First, I went in to the store and bought a computer and ordered a bed. They informed me that the bed would not be delivered until the 24th of the month because they did not have all the parts. This was the fourth of the month. They called on the 23rd and said the driver would be calling to set up a delivery time on the 24th. I called on the 24th because I had not heard anything and was told that it would be the 25th before the bed would be there. On the 25th I still received no call, so I called again and was told it would be the 1st before the bed got there. No one ever called and said that no one was coming. I had gotten rid of my children's old beds and was getting the run around on the new bed.

Second, I missed my payment. I will be paying it by the due date next month, but I missed the last one. They call me multiple times a day from multiple different phone numbers. Some leave messages some do not. My voicemail is full right now so they cannot leave messages. The calls started today 9/26/14 at 8:37 am. I have received 6 calls since then and it is 11:59 right now. The calls came in at the following times: 8:37 am, 9:45 am, 10:24 am, 10:39 am, 11:12 am and 11:47 am. They have also been calling my work phone. I had to call them and tell them that they were going to get me fired. No more calls since then. The customer service was terrible and now the collections are violating the Fair Collections Act. My next report is to the AOG about the harassing phone calls.Desired Settlement: I expect collection phone calls, but this is a little out of control. There is no need to call me every 30 minutes. They should stop calling so much. I also received no kind of apology for the ridiculous way I was treated over the bed. I had to cancel the order and did not get the money back that I put down on it. It was instead transferred to the computer contract but does not show up in the balance.

Business

Response:

Thank you for the opportunity to respond to [redacted]’s concerns

regarding account #[redacted]

stated she purchased a computer and a bed; however, the bed was not in

stock. She signed a replacement contract

removing the bed and she kept the computer.

According to our records, [redacted] signed a 24-month replacement

contract on July 25,

2014. That contract stated the

first payment was due on September 4, 2014.

[redacted] began receiving collection calls when her payment became past

due.

[redacted] made a down payment of $190.00 for the total amount of the

contract including the bed. When the

replacement contract was implemented, the $190.00 transferred to the new

contract.

The payoff balance on the account as of September 30, 2014 is

$1142.53. This includes a past due

payment of $63.77. If [redacted] would

like to pay the account balance in full, we ask that she call the day she plans

to submit the payment for an up-to-date payoff quote.

We value [redacted] as a customer and appreciate her bringing this

matter to our attention.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

Regards,

There is no care for customer satisfaction from this company. Still absolutely no regard to the fact that my children had to sleep in the floor due to the fact that Conn's could not get the order together in the time they told me. No regard to the stress it caused and the manager st the store was trained well by corporate in the fact that he didn't give a darn either. Great customer service Conn's. I let everyone that brings you up about how the company is and will continue. As far as the collection calls go, I understand that I am late on the payment, but for your company to call me 6 times in 4 hours is ridiculous and considered harassment. Since you didn't address the complaint and just the fact that I am late on my payment, the next time I feel like you are harassing me, I will contact the attorney general and get it taken care of...

Business

Response:

Thank you for the additional opportunity to respond to

[redacted]’s concerns regarding account #[redacted] stated she

purchased a computer and a bed; however, the bed was not in stock. She signed a

replacement contract removing the bed and she kept the

computer.

According to our records, [redacted] signed a 24-month

replacement contract on July 25, 2014.

That contract stated the first payment was due on

September 4,

2014.

[redacted] began receiving collection calls when her

payment became past due.

We will place a cease and desist on the telephone

numbers associated with [redacted]’s account.

We value [redacted] as a customer and sincerely apologize for

any inconvenience she has experienced due to this matter.

Review: Hello,

My name is [redacted]

I have perchance washer and a dryer,

I bought it from Conn’s, and I have been paying $150.00

That is over $1050.00, they told me the approve me for 2500 credit And I have been paying them $150.00 and I know there is interest, but my bal Should be going down, and they are telling on 649.00 and 650.00 washing and dryer, my pay off would be in 2017, when the total came up to 1600 and some change, I think they miss lead me to believe that this is a credit and I have been paying and I do not see not change in my bal, every time I asked about what is my bal, they are telling me it’s $1400.00 and when I went in for a pay that I way paying I asked the same question what is my bal she is telling $1400.00, something do not sound right, I thought they said this was credit and should be going down now And it’s not, I need some trying under why it’s not….I do not have money to throw away, it’s just my income, husband is on disabilityDesired Settlement: Billing Adjustment

Business

Response:

Thank you for

the opportunity to respond to [redacted] concerns regarding an account.

account is financed with [redacted].

Conn’s does not have access to [redacted] accounts.

[redacted] will

need to contact [redacted] to have her concerns addressed further.Thank you,[redacted]

Review: [redacted]April 13, 2014[redacted]Dear General Manager or To Whom It May Concern:On April 6th, 2014, I bought a HP Envy 17 Touch Smart Notebook PC Model #[redacted] and serial #[redacted] I made this purchase at Conns located on HOU(70) GULFGATE, [redacted]7.Unfortunately, your product has not performed well, when the computer was turned on, it was very slow, I set up my email and other account information into my new device, when I tried to log in to Google, the computer seemed to be uploading the internet, but all of a sudden a pop-up box came up and said that the computer was not responding and suggested to diagnose the problem, I followed the instructions and the computer froze and I wasnt able to download any programs, the computer said that the proxy server wasnt responding. I took it back to the store to have it checked and get some help, but unfortunately the personnel at the store was not able to fix it. At this point I would like to return the product and cancel the contract. I do not want a computer that I wont be able to use and I am not willing to pay for the device any more. To resolve the problem, I would appreciate if you can replace the computer or take it back. Enclosed are copies of my records receipts, guarantees, warranties, contract, model and serial numbers, and any other documents concerning this purchase. I feel very disappointed on the product and service received at the store, and frustrated because my children cannot complete any school work and all other projects had been delayed due to this issue. I look forward to your reply and a resolution to my problem. I will wait three days before seeking third-party assistance. I have already submitted my complaint to the Revdex.com and the Federal Trade Commission. Please contact me at the above address or by phone [redacted]Desired Settlement: I would like to terminate the contract and I would like for CONN's to take the product back because I do not need a computer that doesn't work. I am not willing to pay any money if the computer is not working properly and therefore not even been used since I turned it on for the first time. I bought the computer last Friday, April 4th 2014. I took it back three times April 6th April 10th and April 12th, and the issue has not been resolved. I do not see a good disposition at CONN's to solve it.

Business

Response:

Thank you for

the opportunity to respond Mr. [redacted] complaint. Our records show on 4/04/14, Mr. [redacted] purchased Samsung

Hewlett Packard notebook with a 37-month Repair Service Agreement totaling

$2,056.73. Our records show on 4/14/14, Mr. [redacted] contacted service

regarding his notebook; stating the notebook was not connecting to the internet

and it freezes. A service call was set-up for 4/16/14;

upon inspection the technician found Mr. [redacted]’s notebook had a virus and

adware. The technician removed the adware and did a refresh to correct

the internet setting issue. Mr. [redacted] was contacted on 4/17/14 and was informed

his notebook was repaired and ready for pick up. As of 4/28/14,

Mr. [redacted] has not made any attempts to pick up his item. Mr. [redacted] time

frame to return or exchange his notebook has expired however, as a goodwill

gesture Conn’s is willing to extend the option with a 15% restocking fee.

Mr. [redacted] may visit his nearest Conn’s to pick up his notebook or return and

pay the restocking fee.

If we may be of

further assistance, Mr. [redacted] may contact Customer Service at 1-877-358-1252.

Kind regards,

Conn’s Customer

Relations

Review: bought a [redacted] sound bar system back in 08/20/2012, bought also the extended warranty, in the two years I had to take the product back 3 times to get fixed for the same issue, on this 3rd encounter conns service department told me, that the warranty had expired on 08/20/2014 and cannot do anything about it, also contacted corporate office on 09/23/2014 spoke to [redacted] and told me the same thingDesired Settlement: I just want the original purchase price to be credited back so I can replace the soundbar system

Business

Response:

Thank

you for the opportunity to respond to [redacted]’s complaint. Our records

show on 8/20/12,

[redacted] purchased a [redacted] soundbar with a 24-month Repair Service Agreement

which expired on 8/20/14.

We received [redacted]’s complaint and found he contacted us on three separate

occasions regarding his soundbar.

· On 9/29/13 [redacted] contacted us; stating

one of the speakers were not working and making a buzzing sound. The

soundbar was received by service; the technician tested the sound and no

problem was found unit working correctly.

· On 10/23/13 [redacted] contacted

us; stating the sound would cut on and off. The soundbar was received by

service; the technician tested the unit and found the soundbar was

malfunctioning and needed to replace the main PCB. The technician ordered

the part on 11/01/13; the part became

available on 11/07/13. The repair

was complete on11/08/13; the technician

replaced the main PCB and tested the soundbar it tested ok.

· 9/22/14 [redacted] contacted

us; the soundbar is not working, the aux input was not working, and the

soundbar was shutting off and on. The soundbar was received by the

service department on 9/26/14. The

technician tested the soundbar all day on 9/29/14; no problem was

found the technician was unable to duplicate the problem [redacted]

reported.

Although

[redacted]’s warranty has expired as a onetime courtesy Conn’s agreed to waive

his assessment fee. Based on [redacted]’s service history his soundbar

does not qualify for an exchange. Therefore, we are unable to honor his

request to return/exchange his soundbar.

[redacted]’s soundbar is being sent back to the store, he will be

contacted once it has been received.

If

we may be of further assistance, [redacted] may contact us at [redacted].

Kind

regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

I don't agree with the response because the extended warranty had been expired 4 weeks only and its the same issue as before according to the tech

Regards,

Review: I have been getting multiple calls on my cell phone from Conns Credit asking for a [redacted]. Each time, I explain that they have the wrong number. They always apologize but, they continue to call each day.My cell phone # is [redacted]. My name is [redacted] I am NOT [redacted] nor do I know a [redacted]. My cell phone is a pay as you go phone that I use for emergencies only. Not only is it harassing to continue to get calls from Conns after I've told them multiple times they have the wrong number but, I also get charged by my cell phone carrier for each call.Desired Settlement: Remove my cell phone number [redacted] from your contact records for [redacted] and stop harassing me with calls asking for him or asking if I know him.

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted] concerns regarding phone calls she has received regarding a

Conn’s account. We have determined this account belongs to another customer and Mrs. [redacted] phone number was linked to the account in error. We have placed a cease & desist on the telephone number associated with the phone number provided by Mrs. [redacted]. In

the event Mrs. [redacted] receives any further calls from Conn’s we ask that

she contact us immediately so we may address this matter further.

We sincerely apologize for any inconvenience Mrs. [redacted] experienced concerning this matter.

Review: I just posted a review of CONN's.EVERY WORD IS TRUE AND I CAN PROVE IT.I also just paid my account online IN FULL and will be cancelling account and will never step into a CONN's store again.You're a THIEF for keeping my $79 rebate for 6 months and STILL wont correct your mistakes.I will be alerting anybody else of your behavior and I AM FILING A Revdex.com COMPLAINT !!!Conn's[redacted]Write a revieW2.47 reviewsSort by:Most helpful[redacted]purchased a range in Oct 2013. I made the purchase with an advertised 10% off and delivery fee rebate of $79 promised for 6-8 weeks after receipt. I have been lied to many times by the people who Conns hires to process those rebates (Rapid Rebates) what a misleading name. Every time I called the said they would begin processing the claim again and it would take another 6-8 weeks. It is now the end of April 2014 and after 6 months I still don't have it. I complained again and again they said they would issue a new check and it would still take ANOTHER 6-8 weeks. Even after all their errors they wouldn't correct their mistake reasonably but put the work at the back of the line AGAIN. Conn's customer service also will do nothing to expedite the refund they promised in 6-8 weeks when I made the purchase even after all these errors by their hired company Rapid Rebates failed to send it out for SIX MONTHS NOW and with a promise IT WILL TAKE ANOTHER 2 MONTHS TO FIX AGAIN. DO NOT EVER BUY FROM CONN'S I sure wontDesired Settlement: I want the advertised $79 delivery fee refund NOW which I was promised when I made the purchase 6 months ago.They promised it in 6-8 weeks The latest info is that they mailed it early March 2014 and I DONT HAVE IT.

Business

Response:

Thank you for the opportunity to

respond to Mr. [redacted] complaint. We deeply apologize for any

inconvenience this issue may have caused. We have reviewed his complaint

and found the Rebate Claims Department mailed a rebate check in the amount of

$79.99 to the address on file March 12, 2014.

Mr. [redacted] contacted our Helpdesk Department on April 9, 2014, stating he had not received his

rebate refund. Mr.[redacted] has been contacted and Conn’s has agreed

to stop payment on the original refund check and re-issue a new check to

expedite. We ask that Mr. [redacted] please allow 7-10 business

days to receive.

If we may be of further assistance, Mr.

[redacted] may contact us directly at [redacted]

Kind regards,

Customer

Relations

Review: We went to Conn's because we received a special cresit offer as well as free delivery. We purchased a sofa and recliner for over $2000.00 and received ONLY 12 months at 0%. The offer we received in the mail was for 24 months. The salesperson [redacted] told us we would receive the delivery between 0800 and 1200 hrs the next morning. We received call from the delivery man who told us we were scheduled for 1500-1800 hrs. I immediately called the store and [redacted] admitted that he could NOT set a window for delivery at all. SO he lied to us to get a sale. This is UNACCEPTABLE. [redacted] admitted AFTER the fact that what we were told and what HE agreed to do do was false from the time it promised.Desired Settlement: Refund

I would like the delivery charge refunded ASIDE from the offer of a mail in rebate that we were promised in writing prior to visiting the store.I would also like the to have the FULL 24 months of 0% finance charges. It is far too late to fix the delivery time.

Business

Response:

Review: My family with five kids has been without our refrigerator for two months(minus about five days)!!! It is less than three years old and under the extended warranty contract Here are my main complaints:1 The repairmen repeatedly do not show up when scheduled and do not call to say why. When I called the dispatcher, my appointments mysteriously kept disappearing.2 I asked five people repeatedly over the course of about five weeks to hand me or send me a food loss claim form. They kept saying they would send it, yet it never came. Finally got the form and am praying they will reimburse me.3 When I went to the store on [redacted] in San Antonio to try to get help, the manager ordered me out of the store because he said I was getting loud. He said he was calling the police. I didn't yell. My volume was raised because of the stress of having been stood up three consecutive repair appointments He said he would have me arrested. I promise I was polite and did not curse or threaten. I only was asking him to help me. I got pains in my chest from the stress.My freezer broke approx. [redacted]. The technician said he had never seen the freezer broken with the refrigerator section working. He said he thought the refrigerator could not be repaired.The technician's supervisor told him to order a part. The part was installed about [redacted]. The next morning the freezer and refrigerator was hot. He came back and ordered more parts. He returned and installed the parts on about [redacted]. It worked for about five days then went hot again. He came out a third time and said he doesn't know what is wrong with it. He didn't have any tools to test what was going on. He left tonight and I am still using an ice chest for my food.Desired Settlement: I want a full refund in the form of a check payable to me for the amount $2,866. That is what I paid. The contract says my appliance should be repaired within 30 days of the original call; it has been about 61 days. I do not want store credit. I want no dealings with them, just my money refunded, so I can buy a refrigerator from a different company that understands customer service.

Business

Response:

Review: I purchased a bed on [redacted] at Conn's appliance store in Conroe Texas. The bed with another purchase totaled $8127.39 including taxes. I financed this purchase at 18.45% APR for 32 installments. I was called the next day and informed by our salesman that the bed had been lost. I spoke with the store manager the following Monday and he informed me he would take off the delivery charge of $79.99 and an additional 10% off the bed due to it being lost and them having to order another one. The bed was delivered the following week. However, every time I spoke with the manager [redacted] about the delivery fee and the 10% off and that I had not seen it credited to my account he kept telling me he was working on it and to be patient. I spoke with either [redacted] or the assistant manager once a week for 2 months. After not getting anywhere I called the cooperate office. The cooperate office said they would call me back when they got some answers. I never got a call back. Finally on [redacted] I was able to get a customer service representative to file a complaint with a reference number of [redacted]. The customer service rep called the store to verify the information about the 10% and was told that I was correct in my claim. That rep told me that it would take about 10-12 business days for them to apply the credit. I also informed the rep that the interest they had applied to my account did not correlate with the amount of interest I should be charged and that I wanted an amortization printout and a new payment book when they applied the credits. I did receive a check in the mail for the delivery charge but have still not been given the 10% off and applied to my account. I called back on [redacted] and the rep assured me that by the following week my account would be corrected. I called back on [redacted] to find out nothing has been done to my account and that all the notes said was that I needed a new payment book. The rep again called the store to confirm the 10% off.Desired Settlement: I would like to be credited the 10% that I was promised and all the credits (there is another credit that was given to me but has never been applied to my account) that Conn's has given me applied to my account. I would like for Conn's to charge me the correct interest rate and not over charge me on interest as they have been doing. I would also like for someone to investigate Conn's to see if they have been over charging people on the amount of interest for their purchases.

Business

Response:

Review: On or around [redacted] I went into Conns Home Plus, [redacted], Austin, Texas to purchase a washer & dryer set, and a freezerOn [redacted] the following items was delivered to my house address at Amarillo Ave, Austin, TXI received the following items [redacted] Ft Large Capacity Top Load Washer, [redacted] Ft Super Capacity Electric Top Loader Dryer, and [redacted] Cu Ft Manual Defrost ChestOn or around [redacted] my washer stop spinning and the water would not drain out of my washerOn [redacted] I called in a service call to Conns at ###-###-#### to have someone to come look at my [redacted] washerThe technician came out to my house on [redacted] to look at my washer he informed my fianc that a part had to be ordered for my washer and that it would be in a week and someone will give you a call when it comes and was told to call within hours to find out the status of partDuring the technician visit he also stated to my fianc that this is a problem the [redacted] front loader washersIf this information had been disclosed to me at the time of purchase that all these problems existed with [redacted] I would have never purchased this brand of washer and dryer and this information was never disclosedI called on the following day and was told to call back on Monday because they do not show any notes in the computer about any part being ordered for my washerOn [redacted] I called the service department back at Conns to get an update on the part and I was told that the part would be in [redacted]I called on [redacted] to see if the part was in just to be told that the part had not come and was told call back on tomorrowI called back on [redacted] to check the status of my part and was told that the part will not be in until [redacted]I called on [redacted] late in the evening to check the status of my part to be told that it was not inIn my conversation with the customer service rep it was told me that this is estimate date I relied to her that it was told me on [redacted] that it was confirmed to be in on [redacted]I have called Customer Service, the Resolution Department, [redacted] to try get assistance with this matter but been giving the run around by so many peopleI was given a ticket number by the Service Department, Ticket #[redacted] and said that I should receive a call within to hours from a manger from the Parts Department regarding my washerOn [redacted] I called Conns around 9:a.mto inquire about the part once more and was told by customer in the Service Department to ask about my part and was told that my part was in and that we could come out on Tuesday, [redacted] and that I would be receiving a call from the technician between the hours of 8:a.mto a.mto let me know what time he would be coming out to my house to do the service workOn [redacted] 10:a.mhad gone so I called the service department to only be told that three other parts for my washer had to be orderedThis information was never disclosed to me or my fiancAlso to be told that the technician that was doing the repairs was running late because he had a doctors appointment and that I would get a call from the technician very soonAfter not receiving a call from the Technician I called back to the Service Department to be told that the technician that was supposed to do the repairs will not be able to do the repairs that day and I asked if someone else can do the repairs they informed me no he was the only that couldMy fianc took off time from his job to sit at home to wait for the technician to come and find out later that morning that he would not be able to do the repairsAfter I talked to fianc he had me two do a three way with the Conns Service Department to get the status of the part once more to be given the run around once againThe customer rep that we talked to this time told my fianc that they was waiting on additional parts to come in and that she was going to put in a trouble ticket and I informed her that a trouble ticket was put in last week and someone was suppose to call me within 24-hours and her response to me was that she does not show a trouble ticket at and she created a new trouble ticket for me, Ticket# [redacted]This call was recorded by my fiancAfter I hung the phone with my fianc and customer service I called the Resolution Department in hopes to get some type of answerI went to explain my situation to the representative let her know that I had two ticket numbers the first one was put in on Thursday, [redacted] and the second on was put in today Monday, [redacted]After giving the customer rep the first ticket number she explained to me she does not know why they informed me that they had no record of this ticket number and she put me on hold for about minutes to do some researchWhen the rep came back to the phone she explained to me that no part has ever been received, she does not know why the service department even scheduled appointment for me for Tuesday in the first placeShe also inform me that my original ticket was never given a high priority and I was told on Thursday that my ticket would be given a high priorityShe told me that I should her from someone around 5:00p.mtoday and if I do here from any one than to call Resolution Department backEveryone that I have talked to all they keep telling me is I understand what you are going through and I explained to them I honestly dont think that you do because I have been giving the run around from each person I have talked to at CONNSTo be told that your part will be in on [redacted], then [redacted], then to say on [redacted]th that your part is in set up a date for [redacted], to be told on [redacted]th that three additional parts is needed for your washer now wheDesired Settlement: I want my product to be replace with a differnt product to include my dryer since I brought as a set.I want to be refunded for money I had to use at a laundry mat
Business
Response:

Review: I received a promotional offer from Conn's, I still have the original, stating if you purchase a large ticket item the delivery would be free. I took my letter into Conn's purchased a $2000 bed which qualified for the free shipping. I was told at that time that I had to pay for the delivery $129.99 but if I filled out a form and submitted it I would be refunded the money. Today is 8 weeks since Conn's received my rebate form. I kept checking their "Rapid-Rebate.com" site to check on the status which never changed from "we received your rebate, please allow up to 10 weeks"!!!! which is outrageous to begin with, then, I was allowed to call only after 8 weeks which was today. I just called to be told I have to wait 2 more weeks. I said "when I call you back in 2 more weeks and have then waited 10 weeks what will you tell me then" the lady could not answer. This is a sham, I will never purchase from them again and their name says it all CONN!!! Nothing on the letter I was sent and am attaching the original says you have to get rebate. After preparing this complaint I also realized that I was suppose to also get 10% off if I spent over $499, I didn't get that either. I want my refund and I want it NOW. If at the time of the sale I was told this I wouldn't mind but I was not told. I am in sales and am responsible for anything I say and don't say. Why isn't anyone else accountable? I had the letter in my hand, told the sales person right up front I wanted the free delivery and my 10% and he had so many papers I failed to notice I didn't get my 10% off either! He should have been honest but feel he made 10% more commission for being dishonest. I feel he should have to pay it back if that is the case as he was wrong. I am only asking for what is fair.Desired Settlement: A Check in the amount of $342.83 sent next day!

Business

Response:

Review: I have been receiving harassing phones calls 10-15 times a day for weeks on end about a debt that belongs to someone else [redacted].

I have been continually harassed by debt collectors representing Conn's for a debt that is not mine and the person they are seeking does not reside at my address [redacted]. I have explained this on several occasions but the calls continue many times per day. Today we received at least six of these harassing calls and probably more that we did not answer. I am tempted to file a complaint with the Federal Trade Commission and seek legal counsel to file a lawsuit as they are continually violating The Fair Debt Collection Practices Act.Desired Settlement: I want Conn's to never call my residence again. I have never conducted business with them and they need to honor my wishes to stop calling.

Business

Response:

Thank you for the opportunity to respond to Mr. [redacted] concerns

regarding phone calls he has received regarding a Conn’s account. We have

determined this account belongs to another customer and Mr. [redacted] phone

number was linked to the account in error. We have

placed a cease & desist on the telephone number provided by Mr. [redacted] In the event Mr. [redacted] receives any further calls

from Conn’s we ask that he contact us immediately so we may address this matter

further.

We sincerely apologize for any inconvenience Mr. [redacted] experienced concerning this matter.

Review: I purchased a few items from the Conn's location in [redacted] along with a 4 year warranty for these items (inv [redacted])

I called to have their 3rd party company come look at the power loveseat due to the material ripping on the center console. The gentleman came out, took his pictures and even pointed out another section where the loveseat is in need of repair. A few days later a call is received from Conn's that they are not going to repair the items, I asked for a manager to call because I do not agree with their findings. The item is failing at the location the repair guy pointed out and the material is separating at the other location.

To date no member of management has reached out to discuss thisDesired Settlement: I want the item repaired which is why I purchased a 4 year warranty

Business

Response:

Thank you

for the opportunity to respond to Mrs. [redacted]r’s complaint. Our records show on [redacted] Mrs. [redacted]r purchased a [redacted] power loveseat with a 48-month FurnitureGard

Plan. On [redacted], Mrs. [redacted]r contacted us stating the loveseat is peeling on the

center console. A service call was scheduled on [redacted]; upon inspection the

serviceman found the center console had a tear on top of the lid and scuff

marks on side of the console. The serviceman also found that the left topper

seat casing had a blown out zipper on bolster and submitted documents along

with pictures for further review. On [redacted], a service representative attempted

to contact Mrs. [redacted]r to inform her based on the serviceman findings and pictures,

cracking and peeling of the material is not covered by the FurnitureGard Plan.

At this time we are unable to honor Mrs. [redacted]r’s request to repair the loveseat

due to the reported damages is not covered; please refer to “Terms and

Condition” number 15: “What Is Not Covered” letter (M): cracking or peeling of

the leather topcoat or

finish.

If

we may be of further assistance, Mrs. [redacted]r may contact us at ###-###-####.

Kind

regards,

Review: Positive or Negative? I recently made a large purchase at the Conn's store in my are (store #[redacted]). The salesman was beyond exceptional. He took his time explaining specifications to my wife and I then helped us pick our "perfect" appliance. As the promo promises our delivery was set for the next day. This is where the situation takes a turn for the worse. I wait all day Sunday for the delivery technicians to get my appliances to me and finally after dark they call they are on their way. At this point the long wait had none of my attention I was just excited for our new appliance. Two men walk in wearing their pants below their butts and proceed to impose poor professionalism and bad attitudes on my wife and I. They decide not to install the appliances for very "shady" reasons. This is after they break my original appliance. I call the store while these men walked out of my house I went to hand them the phone so they could get this matter sorted out and they are already starting to pull out. I knocked on the truck door and the passenger jumped out screaming obscenities at me.They stopped the truck and a few moments later the Police Department shows up at my house responding to a call of destruction to the delivery truck. They took pictures and decided to let the technicians go but stay with my wife and I to assure the delivery drivers weren't coming back in retaliation. I have been on the phone for about 12 hours now and they all still seem baffled and keep passing the blame to other departments. I am a heart patient and have a toddler in my home to which these appliances are vital for. I have spoken to 5 Managers numerous employees and spent almost two thousand dollars. I have taken costly time off of work and have nothing to show for my time never to be given back. This is by far the unprofessional business transaction I have ever dealt with. I find it convenient for the store that the [redacted]) is in Dallas and no one knows when he will return! Terrible business.Desired Settlement: My intentions of this complaint is to educate other hard working people like myself. This issue was never fully resolved by Conn's and that is disheartening knowing how much I have spent and lost. However I will continue to climb the ropes till I get some type of compensation. At least the delivery charge could have been waived since the delivery men caused this fiasco. Maybe a discount small enough to accommodate the taxes on my account...I just feel so taken advantage of!

Business

Response:

Review: I made a purchase of a nobel sofa, wedge, loveseat, recliner on 6/14/2014.We waited all day for the delivery. [redacted] in Conns warehouse stated that they would take the delivery charge off of the bill. $129.99. Come to find out the charge will not be deducted until the bill is almost paid out. That what Conns stated after the fact.The wedge was returned. It was purchased at your clearance center on [redacted] However, the sofa has a tear, the two seat recliner does not work properly on both sides. I called for a service repair. The latest that they could send a technician until July 12, 2014. That is too long of a wait. This is unacceptable. I pay my Conns bill on time and I am never late. We need help now. I am forwarding this to the Revdex.com.Thanks [redacted]Desired Settlement: They either need to come and fix the furniture before July 12, 2014. Or they need to replace it.

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted] complaint. Our records show on 6/14/14,

Mrs. [redacted] purchased a Catnapper Nobel furniture set which consisted of four

pieces (sofa, loveseat, recliner, and wedge) with a 1-year limited

manufacturer’s warranty however, the wedge was returned and a credit of $216.50

was processed to Mrs. [redacted] account. On 6/20/14, Mrs. [redacted] contacted us

stating the recliner cushions are loose, the wood is visible and it was not working

properly, also there were three nicks on the sofa. Mrs. [redacted] was informed

that nicks are not covered under the manufacturer’s warranty however; we could schedule

a technician to come out to assess the recliner. Our records show Mrs. [redacted] service appointment has been re-scheduled for 6/27/14 as requested.

If we may

be of further assistance, Mrs. [redacted] may

contact Customer Service at [redacted]

Kind regards,

Customer Relations

Review: I have a TV from Conns and when it broke we took it to the store for repair. It took two weeks to be assigned to a tech for repairs. I have talked to several of Conns people on the phone and they said the complaint dept. would contact me within 72 hours. That was over 2 weeks ago? Now I get a call to come pick it up and the remote and power cord were not with it the store told me it would be monday when they would have the missing parts. This will be week 7 why is it taking 7 weeks to get the TV fixed? Why will no complaint dept. call me back it has been one run around after another. I will never buy another thing from them.Desired Settlement: TV back, explaination of why the complaint dept. will not call me?

Consumer

Response:

This letter is to inform you that Conn's has carried out to my satisfaction the resolution it proposed for my complaint, filed on [redacted] and assigned ID [redacted].

Regards,

Review: I've purchased two [redacted] love seats from Conns. I had service work performed in June 2014 for foot rest metal mechanisms. After service was performed, one of the mechanisms had an issue and I was declined service due to being beyond my year warranty.

Warranty information provided by Conns from [redacted] states as follows:

Lifetime Warranty - The wooden frame, fiber filling (on zippered areas), primary seat cushions, seat springs, and any other metal parts in this furniture are warranted to be free of defects in workmanship and materials for the lifetime of the mechanism. "Lifetime" means the normal, useful life as determined by the manufacturer.

How to obtain Warranty Benefits - To obtain benefits under the warranty, contact the dealer from whom you purchased this merchandise.

After presenting this information to Conns on several phone calls to Conn's customer service, Conn's service department, and Conn's Corporate Office, I've been told Conn's will not perform warranty service on my product in which I am still paying because I didn't purchase their extended warranty even though warranty information provided by Conn's states otherwise.Desired Settlement: I would like either a repair or replacement of the defective merchandise provided by Conn's.

Business

Response:

Thank you

for the opportunity to respond to Mr. [redacted] complaint. Our records show

on 6/9/13, Mr. [redacted] purchased a

Corinthian loveseat and sofa which came with a Limited Lifetime warranty.

We reviewed

Mr. [redacted]’s complaint and service history and found Mr. [redacted] contacted us on

5/27/14, regarding his loveseat; he stated the recliner gets stuck and wood was

exposed. A service inspection was set-up

and the serviceman found the mechanism was bent, the cushion had collapsed and

the arm cover stitching was coming undone.

The mechanism was ordered however the replacement seat cushions were

denied in error. Mr. [redacted] contacted

our Customer Service department and after further review we did see that the

seat cushion was under warranty there we agreement to replace them as outlined

in the warranty terms and conditions.

The cushions were ordered and received on 9/25/14. Mr. [redacted] was informed that the warranty does

not include the fabric and other covers.

Conn’s would like to apologize for the inconvenience Mr. [redacted] had while

attempting to get his loveseat repaired.

The matter has been addressed with those involved to ensure it is not

repeated.

If we may be

of further assistance, Mr. [redacted] may contact us at [redacted]

Kind

regards,

Business

Response:

Thank you for the opportunity to

respond to Mr. [redacted] complaint. Our records show Mr. [redacted] did contact

us on 10/2/14 and the left side mechanism has been ordered for his

recliner. The mechanism will be shipped

directly to Mr. [redacted] once received he may contact US Quality Furniture

directly at [redacted] to schedule an appointment to have it

installed. We sincerely apologize to Mr.

[redacted] for the experience he has had regarding this repair.

If we may be of further

assistance, Mr. [redacted] may contact Customer Service at [redacted]

Kind regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Review: Purchased a laptop on 8/9/2014 -- I decided to return the laptop today 8/22/2014 but was told by store management that I was "outside" my return parameters. He stated that the policy had changed but was unclear as to when it was changed. I advised him to visit www.conns.com website and read the return policy which clearly states 14 days. He called corporate and spoke to someone( he would not tell me who) and then advised me that corporate said no to the return. I traveled home and called corporate myself and advised them of the aforementioned issue and they stated they indeed the website said 14 days.. and that he had authority to return the item. I called the store back and spoke with the same manger and he stated I need to call corporate back to open a complaint ticket.

Product_Or_Service: HP LaptopDesired Settlement: DesiredSettlementID: Refund

I want a full refund. I also do not feel like I need to pay a restocking fee as there is nothing on the return policy that states I will be charged at 15% fee for restocking.

Business

Response:

Thank you

for the opportunity to respond to Mr. [redacted] complaint. Our records show on 8/09/14,

Mr. [redacted] purchased a [redacted] Touchsmart notebook. On 8/22/14, Mr. [redacted]

contacted our Helpdesk Department stating that he attempted to return his

notebook to the store but was informed by the sales representative that he was

outside the Return and Exchange Policy. After further review and research, we

confirmed Mr. [redacted] was still within the 14-day Return and Exchange Policy

from the date of his purchase. Our

records show as of 9/1/14, Mr. [redacted] returned the notebook and we processed a

credit in the amount of $1082.49 to his account. As a goodwill gesture, Conn’s

has agreed to honor Mr. [redacted]’ request to issue a refund in the amount of

$150.00 for the restocking fee. Mr. [redacted] may visit his nearest Conn’s store

to process the refund back to his Visa card. We sincerely apologize to Mr.

[redacted] for the experience and any inconvenience that has been caused.

If

we may be of further assistance, Mr. [redacted] may contact us at 1-877-358-1252.

Kind

regards,

Kathryn James

Customer Relations Officer