B And B Movers

Review: On 9/16/2014 I went into Conn's in [redacted] and purchased some furniture and an appliance with the delivery date set to 10/3/14. Everything thing went well and my salesman[redacted] was very professional and courteous. on 10/2/14 I received a phone call to verify my delivery date. On 10/3/14 I received a phone call to verify time and items to be delivered , this is when everything started going downhill. The couch they had wrote up was a completely different color than what I ordered( had wrote up java, the recliner and loveseat were rustic which is what I wanted), that got settled and everything was ok at that moment. Later that evening everything was delivered again everything their men done was professional and honest I was happy. Until they said that was it and I only had one [redacted] I immediately called the store wondering why there was one when it should be two. My salesmen said " I think you are right hold on and let me check" he then got back on the phone to inform me we were both wrong and that was the price for one. I told him that the sign clearly had a number two in parenthesis beside the item and then the price on the other side of the item number so it should be two piers for that price. He agreed and said he thought it was too, until you did subtraction on everything on the plaque which also included a media center and that is when you figure out it was that that price per each pier. I told him that price was ridiculous for one and to have them pick it up when they return on 10/4/14 to deliver my couch. He informed me that since the couch had to be corrected I had to sign a new contract and to come in Sunday, and he would take care of the pier problem for me. So again I was foolishly ok with it and believed this company would be ok. On 10/5/14 I went to a sporting event and left my mother to receive the new couch and see that they got the pier. I returned home that evening to find the pier in the same exact spot they placed it when delivered and when I asked her why her response was " the delivery guys said without a ticket they cannot pick it up". Get in my vehicle and drive across town to the store to talk with manager and my salesman. they said that they should have picked it up and since it wasn't it would have to remain on the contract and then persisted I sign the new one with the right couch on it. I refused but while I was there I had a new washer and dryer catch my eye and purchased them and said when they deliver it they can get pier and my salesman said he would take care of it and that when they did that I could sign the new contract and I agreed. I then received a phone call 10/5/14 to verify delivery for the washer and dryer and when I asked about the pick up the gentleman said he knew nothing about it. I called back to Conn's and the salesman still assured me it was took care of and that they would have the ticket to pick it up. On 10/6/14 in the evening the delivery guys show up with my appliances and again refuse to take the pier because they have no ticket for pickup.( Again these two guys were fantastic and I could not fault them for doing their job). I immediately called the store to ask what was going on and they said it should have been picked up any ways. On 10/7/14 I did the phone survey and required a phone call at the end of the survey. On 10/9/14 I talked to a gentleman that claimed to be in the corporate office and informed him of the issue he then transferred me to a woman in a different department. after telling her what has happened she said that since it was a problem I have had since the merchandise was delivered there should not be a fee for pick up and that the pier should be picked up on 10/10/14. On 10/10/14 I have not heard from anyone today and am seriously aggravated, I called customer service and the woman said she would have someone call me back I said no I want to speak to someone who could fix my problem and preceded to tell and explain everything that has happened. she then says someone will have to inspect the pier and that there is a 15% restocking fee. and that she would have to have someone call me back on 10/11/14. I again said no I have heard that to me times from your company and so far every time has been a complete lie. We somehow magically lost our phone connection after that even though I was on a landline. I then call the store and ask to speak with the store manager who was busy so I left a message and was informed he would call me this evening and again another lie. this is absolutely horrible they false advertise to get you to buy something and then refuse it take it backDesired Settlement: I just want them to get the pier, let me sign my new contract I haven't signed, and not charge me a fee because they false advertised on their plaque

Business

Response:

Thank you for the opportunity to respond to Mr. [redacted] complaint. After researching Mr. [redacted] complaint we found his issue has been addressed and $491.61 was cancelled from his invoice. Our records show Mr. [redacted] signed a new contract and his account was open on 10/18/14. We sincerely apologize to Mr. [redacted] for the experience and any inconvenience that was caused as a result of delay. If we may be of further assistance, Mr. [redacted] may contact Customer Service Department at [redacted] Kind regards, [redacted]

Review: On Oct 26th at 3:14pm I received a call, on Oct 28 at 11:40am I received a call indicating that I was delinquent. I advised that I had made the payment through a 3rd party that has consolidated my bills and ran into a problem with the account number for CONN's to make my payment. I advised that they requested a copy of a statement showing the exact account number. Also, I requested to have this emailed or faxed so I could get it handled quicker. She told me she would need to forward it to an offline group, so I said email only then since I didn't want my financials being displayed here at work. She advised that I would need to call back in a couple of days to check the status. I advised that this is unacceptable. I work and I don't have time to keep calling back to follow up on a status. She commented that she is not able to make outbound calls, so I asked if she had a supervisor that could. She reached out to her supervisor and she advised that if I don't receive it in email then to assume it has been mailed.

On Oct. 29, I receive a call from Conn's at 8:07am, 9:11am, and 10:30am. I have answered each of these calls and the first 2 hung up. The 3rd one [redacted] ID # [redacted] answered the phone. I am extremely upset since, I just advised them of what was going on and I was waiting on them at this point. I told her I was at work and I can't be having these calls. I already spoke with someone yesterday. She proceeded to go into a lecture. I told her I spoke to them yesterday and it should all be notated. She said it wasn't and again tried to go into a lecture. I asked to speak with a supervisor. When he answered the phone he sounded like it was a bother from the get go. I told him that these calls and lack of documentation are unacceptable and when someone says they are at work that doesn't mean go into lectures. He said well I listened to you talk and now you're going to listen to me. I said no sir you're not going to talk to me like this and he said you don't talk to me how you want and then tell me how to talk to you. I said forget it I will contact the Revdex.com. He said go ahead we have not done anything wrong.Desired Settlement: I want time to resolve the issue that I have already reported. I also don't want a call every hour from an automated caller. I prefer not to receive any calls till after 5PM CST. Just like the reps there can't receive calls at work either can I. Calling me multiple times a day is not going to resolve the issue.

Business

Response:

Thank you for

the opportunity to respond to Mrs. [redacted] concerns regarding account

#[redacted]. Mrs. [redacted] stated she has

been receiving multiple collection calls each day and she would like the calls

to stop.

We have placed

a cease and desist on the telephone numbers associated with Mrs. [redacted] account. On October 29, 20114 we mailed

Mrs. [redacted] a copy of her payment history and the other information she

requested.

We will attach

a copy of the payment history for her records. If Mrs. [redacted] receives any further collection calls, we ask that she contact us directly so we may address the matter further.

We value Mrs. [redacted] as a customer and sincerely apologize for any inconvenience she has

experienced due to this matter. Thank you,[redacted]

Review: Hello,

My name is [redacted]

I have perchance washer and a dryer,

I bought it from Conn’s, and I have been paying $150.00

That is over $1050.00, they told me the approve me for 2500 credit And I have been paying them $150.00 and I know there is interest, but my bal Should be going down, and they are telling on 649.00 and 650.00 washing and dryer, my pay off would be in 2017, when the total came up to 1600 and some change, I think they miss lead me to believe that this is a credit and I have been paying and I do not see not change in my bal, every time I asked about what is my bal, they are telling me it’s $1400.00 and when I went in for a pay that I way paying I asked the same question what is my bal she is telling $1400.00, something do not sound right, I thought they said this was credit and should be going down now And it’s not, I need some trying under why it’s not….I do not have money to throw away, it’s just my income, husband is on disabilityDesired Settlement: Billing Adjustment

Business

Response:

Thank you for

the opportunity to respond to [redacted] concerns regarding an account.

account is financed with [redacted].

Conn’s does not have access to [redacted] accounts.

[redacted] will

need to contact [redacted] to have her concerns addressed further.Thank you,[redacted]

Review: We purchased a refrigerator with a small dent on the side that would not be visible when installed. We paid the delivery fee to Conns Home Plus. They were to deliver our refrigerator to our home 1week later. When the delivery men showed up they had damaged the front doors of our refrigerator. Conns refused to fix or replace the refrigerator. The basically said oops they damaged your item sorry about your luck. Deal is off. I would expect a company this large to hold the delivery crew responsible. They offered to reduce the price of the damaged fridge howevere the damage was extensive no one wants to pay thousands of dollars for refrigerator with scratched up doors. We also purchased the extended warrantyDesired Settlement: Conns should have made delivery drivers responsible for fixing or replaced refrigerator

Business

Response:

Thank you for the opportunity to respond to [redacted]

complaint. Our records show on 2/08/15, [redacted] purchased a

[redacted] door refrigerator with a (24-month Repair Service

Agreement). [redacted]’s signed invoice indicates at the time of purchase

she acknowledged the refrigerator purchased was a floor model and sold as is at

a discounted price; the retail price of [redacted]’s refrigerator is $5,999.97

she purchased it at $3,399.99.

After researching [redacted]’s complaint we found at the time of

delivery [redacted] refused the refrigerator; stating the refrigerator was

damaged and not in the condition or met her expectations. The

refrigerator was returned and a full credit of $4,070.70 was submitted to close

[redacted]’s account at a zero balance.

[redacted] contacted our Customer Service Department on 2/16/15; [redacted] expressed her dissatisfaction and her request was to

purchase a new refrigerator at the same discounted price. [redacted] was

informed she would have to pay the regular retail price to receive a new

refrigerator. [redacted] declined the offer. Therefore, we are

unable to honor her request.

If we may be of further assistance, [redacted] may contact customer

service at [redacted]

.

Kind regards,

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

Regards,

I do not feel like Conn's addressed my situation their subcontracted delivery people were the ones responsible for the additional damage to my refrigerator that I purchased. Conn's accepted no responsibility for the safe delivery of my purchase which I paid them for. I received no compensation for the further damage to my item. Only sorry about your luck. The representative made no mention of this additional damage to my purchase in the response. They try to make it sound like it is my fault and they had no responsibility in safely delivering my purchase. I do not accept the response. This is poor Customer Service.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

Regards,

I do not feel like Conn's addressed my situation their subcontracted delivery people were the ones responsible for the additional damage to my refrigerator that I purchased. Conn's accepted no responsibility for the safe delivery of my purchase which I paid them for. I received no compensation for the further damage to my item. Only sorry about your luck. The representative made no mention of this additional damage to my purchase in the response. They try to make it sound like it is my fault and they had no responsibility in safely delivering my purchase. I do not accept the response. This is poor Customer Service.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

Regards,

I do not feel like Conn's addressed my situation their subcontracted delivery people were the ones responsible for the additional damage to my refrigerator that I purchased. Conn's accepted no responsibility for the safe delivery of my purchase which I paid them for. I received no compensation for the further damage to my item. Only sorry about your luck. The representative made no mention of this additional damage to my purchase in the response. They try to make it sound like it is my fault and they had no responsibility in safely delivering my purchase. I do not accept the response. This is poor Customer Service.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

Regards,

I do not feel like Conn's addressed my situation their subcontracted delivery people were the ones responsible for the additional damage to my refrigerator that I purchased. Conn's accepted no responsibility for the safe delivery of my purchase which I paid them for. I received no compensation for the further damage to my item. Only sorry about your luck. The representative made no mention of this additional damage to my purchase in the response. They try to make it sound like it is my fault and they had no responsibility in safely delivering my purchase. I do not accept the response. This is poor Customer Service.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

Regards,

I do not feel like Conn's addressed my situation their subcontracted delivery people were the ones responsible for the additional damage to my refrigerator that I purchased. Conn's accepted no responsibility for the safe delivery of my purchase which I paid them for. I received no compensation for the further damage to my item. Only sorry about your luck. The representative made no mention of this additional damage to my purchase in the response. They try to make it sound like it is my fault and they had no responsibility in safely delivering my purchase. I do not accept the response. This is poor Customer Service.

Business

Response:

Thank you for the opportunity to respond to [redacted]’s additional comments. As mentioned in our previous response, [redacted] purchased a floor model refrigerator retailed at $5999.97 for a discount price of $3399.99. Upon delivery, [redacted] refused delivery stating the refrigerator was not in the same condition as inside the store. We were unable to locate another floor model refrigerator that was available at the discounted price offered however; the unit was still available to purchase as a new factory sealed item at the regular retail price of $5999.97. [redacted] was advised that we are unable to offer her a new factory sealed refrigerator for the same price as the floor she originally selected. Although we are unable to offer [redacted] a new refrigerator for the same price as the floor model, Conn’s is willing to send [redacted] a $100.00 gift card to be used towards the purchase of another refrigerator. We sincerely apologize for any inconvenience [redacted] experience during this process. Kind regards, [redacted]

Business

Response:

Thank you for the opportunity to respond to [redacted]’s additional comments. As mentioned in our previous response, [redacted] purchased a floor model refrigerator retailed at $5999.97 for a discount price of $3399.99. Upon delivery, [redacted] refused delivery stating the refrigerator was not in the same condition as inside the store. We were unable to locate another floor model refrigerator that was available at the discounted price offered however; the unit was still available to purchase as a new factory sealed item at the regular retail price of $5999.97. [redacted] was advised that we are unable to offer her a new factory sealed refrigerator for the same price as the floor she originally selected. Although we are unable to offer [redacted] a new refrigerator for the same price as the floor model, Conn’s is willing to send [redacted] a $100.00 gift card to be used towards the purchase of another refrigerator. We sincerely apologize for any inconvenience [redacted] experience during this process. Kind regards, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.] I do not remember anyone trying to locate another floor model to replace the one they damaged. They did have another one at the store and that was never offered. I would not want a gift card for the store as compensation for the damage to the refrigerator I purchased I would prefer that they repaired the damage to the doors and delivered my purchase intact as I bought it.

Regards,

Review: I've purchased multiple items from conns

A tv/tv stand

And a furniture set

The TV and stand is paid off and I am currently paying on the furniture set

My issue with conns is regarding the harassment of the phone number listed as a reference number on my application.

My reference has severe health issues and I thought would only be contacted if I were to disappear with the items - not for something as simple as a late payment

I've complained to customer service and was first advised her phone number [redacted] was entered in as my phone which is [redacted] -- they advised they would correct it and mark the [redacted] as a "do not call".

When they continued to call [redacted]- she asked to speak with a supervisor who advised the number would be removed from the account

[redacted] is still getting phone calls

My number is [redacted]

My phone number, physical address, email address and place of employment has not changes in the 2 or so years I've had accounts with youDesired Settlement: Please remove [redacted] from all account records and only contact me at my contact number [redacted] email or physical address

Business

Response:

Thank you for

the opportunity to respond to [redacted] concerns regarding telephone calls

placed to [redacted].

According to

our records we placed telephone number [redacted] as a “do not use” number

associated with your account on October 6, 2014. Our records do not indicate any additional

calls were placed to telephone number [redacted] after October 8, 2014.

We received an

inbound call from telephone number [redacted]; however, the caller did not

identify herself or give any information.

We value [redacted] as a customer and appreciate her bringing her concerns to our attention.

Thank you,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

Thank you for your fast response. however I disagree with the records in your system. the last time that phone number was called was 04/01/2015- she received a hang up call and called the phone number back because she did not recognize the phone number.I ask again to please Delete that phone number from my account so your company no longer has access to it

Regards,

Business

Response:

Thank you again for the opportunity to respond to [redacted]'s concerns regarding phone calls received on her account. As stated in our last response the telephone number in question has been removed from our system. Thank you, [redacted]

Review: We bought furniture from Conn's and paid for an extended warranty in the last year the bed rail has broke, the dresser and my box spring... it took a month to get the bed rail and when they sent the part to fix the dresser they sent the wrong part... and now they are saying I have to pay extra money to get my box spring... why do I have to pay extra money when I paid for a warranty... the customer service people are rude and they don't listen... they talk over you and refuse to get a manager when asked... I have been dealing with broken furniture for 3 plus months and pay 230 a month on broke furniture and they refuse to assist me or replace my stuff..Desired Settlement: I just want my furniture replaced like they told me they would do and they still have not. They told me last week it would be delivered today which is Monday and I called the store at 5pm and they said they can't deliver unless I pay a fee first... I just want my furniture fixed or replaced why have an extended warranty... if they won't do anything about it...

Business

Response:

Thank you

for the opportunity to respond to [redacted] complaint. Our records

show on 4/05/14, [redacted] purchased a

[redacted] queen bedroom set which consisted of six pieces (headboard,

footboard, dresser, rails, mirror, and nightstand) with a 48-month

Furnituregard Plan on all six pieces; [redacted] also purchased a [redacted] queen mattress with a (limited manufacturer warranty) and a

[redacted] queen box spring with a (limited manufacturer warranty).

After

researching [redacted] dispute we found he contacted our service department

on two separate occasions.

· On 1/16/15 [redacted]

contacted us regarding his bed rails; stating the rails were broken.

A service call was scheduled for 1/27/15; during the inspection the serviceman found the

rails were damaged and needed to be replaced. The manufacturer provided

an exchange authorization to replace his rails. [redacted] exchange

was approved on 2/2/15 he was

issued a credit up to the original amount paid which was $100.00; [redacted]

initiated his exchange and his new rails were delivered on 2/08/15 in good order.

· On 2/24/15, [redacted] contacted us again on 2/24/15 regarding his dresser and box spring;

stating the dresser track was bent and the box spring was broken. A

service call was scheduled for 3/03/15 to inspect [redacted] box spring; during

the inspection the serviceman inspected the box spring and found the center

head to toe rail board broken in multiple places and non repairable. An

exchange request was submitted to the manufacturer for a possible

exchange. On 3/06/15, an exchange for [redacted] was approved

to replace his box spring; he was issued a credit up to the original amount

paid which was $150.00 to re-select a new box spring. On 3/17/15, the serviceman inspected [redacted]

and found the dresser had a bent guide rail. The serviceman ordered the

parts needed to repair [redacted] dresser and he was contacted and informed

the parts would be available within 2-3 weeks.

After reviewing [redacted] dispute we have confirmed his box spring

has been approved for an exchange. We

attempted to contact [redacted] in regards to his concerns but we were unable

to reach him at the time. We have scheduled

delivery for Thursday 4/16/15. If this

is not a good day for [redacted]; he may contact the delivery team to

reschedule the appointment. Conn’s

delivery can be reached at [redacted]

If we may be of

further assistance, [redacted] may contact our Customer Service Department at [redacted]

Review: I purchased a [redacted] from Conn's in [redacted] and it is stool under the Manufacturers warranty, the [redacted] part had broke and was reported in March of 2015. The repair service company that they used came out on the scheduled dated but at the wrong time! I notified the repair company and they stated that they could only reschedule because the rep was already on another work ticket. I was not available on their next date which was April 2. Upon returning to town that following Monday I have left several messages with a live rep and lately on the repair services voicemail and I have yet received a call for this reschedule appointment. I also contacted Conn's customer service to see if they used another repair company and I was informed they didn't.

Business

Response:

Thank you for the opportunity to respond to [redacted]

complaint. Our records show on 9/29/14, [redacted] purchased the [redacted] set which consisted of three pieces (left sofa, left corner sofa and

sectional daybed) which all came with a 1-year limited manufacturer’s warranty.

[redacted] furniture was delivered and received in good order on 930/14.

We reviewed [redacted] complaint and found she contacted

our service department on 3/14/15 stating the cushions were sinking in on all

three furniture pieces. [redacted] service appointment was scheduled on

3/25/15 however; the serviceman notated the service order was cancelled after

several failed attempts to contact [redacted] to confirm the time of her

appointment. Our records show a new service order was created on 4/3/15

regarding the same issue with all three pieces. We verified with the serviceman

that [redacted] repairs were completed up to the manufacturer’s

specifications on 4/27/15; the serviceman added [redacted] to all seat cushions

as needed and repaired the broken frame on the daybed.

We sincerely apologize for any inconvenience [redacted]

experienced during this process.

If we may be of further assistance, [redacted] may contact

customer service at [redacted].

Kind

regards,

Review: I purchased a 75" TV. At the time I was told that if the price goes down with in 30 days or is there is a sales I would be issued a refund accordingly. Their Memorial Day Sale was 10% off of one a non-sales item purchased during this time. I took my receipt back to the store expecting to get a refund. They said my purchase was not covered. The TV was a Samsung 75" smart TV and costs 3,999.00. In my opinion Conn's looks for ways not to honor their commitment.Also while in the store, I noticed that I had rated their store a 5. I never rated their store or my buying experience. They are supplying false ratings to the public to improve their store status.Your help in this matter is appreciated.Desired Settlement: I would like to receive my 10% discount on my purchase of $3,999.00.

Business

Response:

Thank you for the opportunity to

respond to Mr. [redacted]’s complaint. Our records show on 5/09/15,

Mr. [redacted] purchased a Samsung 75” 4K Ultra HD Smart TV with a (37-month Repair

Service Agreement). Mr. [redacted] elected to pick up his television from our

Port Arthur, TX location store 005; Mr. [redacted] signed his invoice acknowledging

his TV was received in good order.

After researching Mr. [redacted]’s

complaint we found after he made his purchase on 5/09/15 he received a 10% off promotional offer to use towards his next

purchase. Mr. [redacted] went into his local Conn’s in attempts to use his

promotional offer to receive a Price Guarantee on his previous purchase.

Mr. [redacted] was informed that Conn’s Price Guarantee excludes promotional offers;

however he could use his promotional offer towards a new purchase. After

reviewing his purchase we confirmed the price of his television has not changed

since the time of purchase. At this time we are unable to honor Mr.

[redacted]’s request to credit his account.

If we may be of further assistance,

Mr. [redacted] may contact our Customer Service at 1-877-358-1252.

Kind regards,

Jana [redacted]

Review: I have a TV from Conns and when it broke we took it to the store for repair. It took two weeks to be assigned to a tech for repairs. I have talked to several of Conns people on the phone and they said the complaint dept. would contact me within 72 hours. That was over 2 weeks ago? Now I get a call to come pick it up and the remote and power cord were not with it the store told me it would be monday when they would have the missing parts. This will be week 7 why is it taking 7 weeks to get the TV fixed? Why will no complaint dept. call me back it has been one run around after another. I will never buy another thing from them.Desired Settlement: TV back, explaination of why the complaint dept. will not call me?

Consumer

Response:

This letter is to inform you that Conn's has carried out to my satisfaction the resolution it proposed for my complaint, filed on [redacted] and assigned ID [redacted].

Regards,

Review: I received a promotional offer from Conn's, I still have the original, stating if you purchase a large ticket item the delivery would be free. I took my letter into Conn's purchased a $2000 bed which qualified for the free shipping. I was told at that time that I had to pay for the delivery $129.99 but if I filled out a form and submitted it I would be refunded the money. Today is 8 weeks since Conn's received my rebate form. I kept checking their "Rapid-Rebate.com" site to check on the status which never changed from "we received your rebate, please allow up to 10 weeks"!!!! which is outrageous to begin with, then, I was allowed to call only after 8 weeks which was today. I just called to be told I have to wait 2 more weeks. I said "when I call you back in 2 more weeks and have then waited 10 weeks what will you tell me then" the lady could not answer. This is a sham, I will never purchase from them again and their name says it all CONN!!! Nothing on the letter I was sent and am attaching the original says you have to get rebate. After preparing this complaint I also realized that I was suppose to also get 10% off if I spent over $499, I didn't get that either. I want my refund and I want it NOW. If at the time of the sale I was told this I wouldn't mind but I was not told. I am in sales and am responsible for anything I say and don't say. Why isn't anyone else accountable? I had the letter in my hand, told the sales person right up front I wanted the free delivery and my 10% and he had so many papers I failed to notice I didn't get my 10% off either! He should have been honest but feel he made 10% more commission for being dishonest. I feel he should have to pay it back if that is the case as he was wrong. I am only asking for what is fair.Desired Settlement: A Check in the amount of $342.83 sent next day!

Business

Response:

Review: On or around [redacted] I went into Conns Home Plus, [redacted], Austin, Texas to purchase a washer & dryer set, and a freezerOn [redacted] the following items was delivered to my house address at Amarillo Ave, Austin, TXI received the following items [redacted] Ft Large Capacity Top Load Washer, [redacted] Ft Super Capacity Electric Top Loader Dryer, and [redacted] Cu Ft Manual Defrost ChestOn or around [redacted] my washer stop spinning and the water would not drain out of my washerOn [redacted] I called in a service call to Conns at ###-###-#### to have someone to come look at my [redacted] washerThe technician came out to my house on [redacted] to look at my washer he informed my fianc that a part had to be ordered for my washer and that it would be in a week and someone will give you a call when it comes and was told to call within hours to find out the status of partDuring the technician visit he also stated to my fianc that this is a problem the [redacted] front loader washersIf this information had been disclosed to me at the time of purchase that all these problems existed with [redacted] I would have never purchased this brand of washer and dryer and this information was never disclosedI called on the following day and was told to call back on Monday because they do not show any notes in the computer about any part being ordered for my washerOn [redacted] I called the service department back at Conns to get an update on the part and I was told that the part would be in [redacted]I called on [redacted] to see if the part was in just to be told that the part had not come and was told call back on tomorrowI called back on [redacted] to check the status of my part and was told that the part will not be in until [redacted]I called on [redacted] late in the evening to check the status of my part to be told that it was not inIn my conversation with the customer service rep it was told me that this is estimate date I relied to her that it was told me on [redacted] that it was confirmed to be in on [redacted]I have called Customer Service, the Resolution Department, [redacted] to try get assistance with this matter but been giving the run around by so many peopleI was given a ticket number by the Service Department, Ticket #[redacted] and said that I should receive a call within to hours from a manger from the Parts Department regarding my washerOn [redacted] I called Conns around 9:a.mto inquire about the part once more and was told by customer in the Service Department to ask about my part and was told that my part was in and that we could come out on Tuesday, [redacted] and that I would be receiving a call from the technician between the hours of 8:a.mto a.mto let me know what time he would be coming out to my house to do the service workOn [redacted] 10:a.mhad gone so I called the service department to only be told that three other parts for my washer had to be orderedThis information was never disclosed to me or my fiancAlso to be told that the technician that was doing the repairs was running late because he had a doctors appointment and that I would get a call from the technician very soonAfter not receiving a call from the Technician I called back to the Service Department to be told that the technician that was supposed to do the repairs will not be able to do the repairs that day and I asked if someone else can do the repairs they informed me no he was the only that couldMy fianc took off time from his job to sit at home to wait for the technician to come and find out later that morning that he would not be able to do the repairsAfter I talked to fianc he had me two do a three way with the Conns Service Department to get the status of the part once more to be given the run around once againThe customer rep that we talked to this time told my fianc that they was waiting on additional parts to come in and that she was going to put in a trouble ticket and I informed her that a trouble ticket was put in last week and someone was suppose to call me within 24-hours and her response to me was that she does not show a trouble ticket at and she created a new trouble ticket for me, Ticket# [redacted]This call was recorded by my fiancAfter I hung the phone with my fianc and customer service I called the Resolution Department in hopes to get some type of answerI went to explain my situation to the representative let her know that I had two ticket numbers the first one was put in on Thursday, [redacted] and the second on was put in today Monday, [redacted]After giving the customer rep the first ticket number she explained to me she does not know why they informed me that they had no record of this ticket number and she put me on hold for about minutes to do some researchWhen the rep came back to the phone she explained to me that no part has ever been received, she does not know why the service department even scheduled appointment for me for Tuesday in the first placeShe also inform me that my original ticket was never given a high priority and I was told on Thursday that my ticket would be given a high priorityShe told me that I should her from someone around 5:00p.mtoday and if I do here from any one than to call Resolution Department backEveryone that I have talked to all they keep telling me is I understand what you are going through and I explained to them I honestly dont think that you do because I have been giving the run around from each person I have talked to at CONNSTo be told that your part will be in on [redacted], then [redacted], then to say on [redacted]th that your part is in set up a date for [redacted], to be told on [redacted]th that three additional parts is needed for your washer now wheDesired Settlement: I want my product to be replace with a differnt product to include my dryer since I brought as a set.I want to be refunded for money I had to use at a laundry mat
Business
Response:

Review: My family with five kids has been without our refrigerator for two months(minus about five days)!!! It is less than three years old and under the extended warranty contract Here are my main complaints:1 The repairmen repeatedly do not show up when scheduled and do not call to say why. When I called the dispatcher, my appointments mysteriously kept disappearing.2 I asked five people repeatedly over the course of about five weeks to hand me or send me a food loss claim form. They kept saying they would send it, yet it never came. Finally got the form and am praying they will reimburse me.3 When I went to the store on [redacted] in San Antonio to try to get help, the manager ordered me out of the store because he said I was getting loud. He said he was calling the police. I didn't yell. My volume was raised because of the stress of having been stood up three consecutive repair appointments He said he would have me arrested. I promise I was polite and did not curse or threaten. I only was asking him to help me. I got pains in my chest from the stress.My freezer broke approx. [redacted]. The technician said he had never seen the freezer broken with the refrigerator section working. He said he thought the refrigerator could not be repaired.The technician's supervisor told him to order a part. The part was installed about [redacted]. The next morning the freezer and refrigerator was hot. He came back and ordered more parts. He returned and installed the parts on about [redacted]. It worked for about five days then went hot again. He came out a third time and said he doesn't know what is wrong with it. He didn't have any tools to test what was going on. He left tonight and I am still using an ice chest for my food.Desired Settlement: I want a full refund in the form of a check payable to me for the amount $2,866. That is what I paid. The contract says my appliance should be repaired within 30 days of the original call; it has been about 61 days. I do not want store credit. I want no dealings with them, just my money refunded, so I can buy a refrigerator from a different company that understands customer service.

Business

Response:

Review: To whom this message reach, I have a delicate compliant against Conn's Appliances. But before I go any further, I would like to explain I have been a customer with Conn's for years now. The nature of the compliant is because of a call I received from a salesman from Conn's for which I made a purchase from. A freezer I purchase because my other freezer stop working and I dont believe I have a warranty for that freezer that stopped working. Not to make this longer than what it should be, [redacted] sold me the freezer over the phone, and faxed over paperwork for that freezer. Today, March [redacted] 2014, [redacted] called me to explain that Conn's took over $ 200 dollars out of his paycheck, because the warranty was faxed back instead it being brought into the store. This is not the first time I faxed over warranty or any other paperwork back to Conn's, like I say Im a long time Customer. Now they are asking me to come into the store and bring the paperwork. I work all day, and attend College therefore theres little time for me to get there on time. [redacted] asks me to come into the store and sign more papers. I will not be muscled by Conn's. Please help with this problem, because truth be told, Conn's is getting over on people, such as myself.Desired Settlement: I would like Conn's to honor their contract.Thank you, [redacted]

Business

Response:

CASE ID: [redacted]

Thank you for the opportunity to respond to [redacted] complaint. Our records do not reflect [redacted] placed a service call on her

freezer that was purchased with us on 11/**/12. However, we do show on 9/**/10

[redacted] purchased a washer with 48 months extended warranty. On 11/**/13

the washer was approved for an exchange after service was unable to repair the

unit.

It is no longer our policy, to allow customers to make

purchases over the phone. When [redacted] contacted us to process her

exchange and schedule delivery the sales associated agreed to accommodate her. [redacted]’* exchange was processed on 11/**/13 and she requested to add a 48

months extended warranty on the new washer.

[redacted] was FAXed a copy of her

contract to sign and return. Once the contract was received it was found illegible.

Therefore, we were unable to setup the

account. After further review it was found that the salesperson did contact **.

[redacted] to obtain a legible copy of the contract in order to establish her

account. Conn’s will honor the invoice and warranty. However, at this time we

are unable to setup the account with the contract provided.

If we may be of further assistance, [redacted] may reach us

at [redacted]

Kind regards,

Conn’s Customer Relations

Business

Response:

[redacted] has been contacted regarding her additional comments,

she now understands that Conn's has agreed to honor the invoice and warranty as

previously stated.

Kind regards,

Customer Relations Officer

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

From: [redacted]

Sent: Wednesday, April [redacted] 2014 10:35 AM

To: drteam

Subject: Re: [redacted] The Revdex.com (Revdex.com) of Houston and

South Texas has sent you a new message regarding your complaint - PLEASE DO NOT

DELETE THIS EMAIL

This

compliant has been completed, I was contacted by Conn's and the issues was

solved

Review: I've purchased two [redacted] love seats from Conns. I had service work performed in June 2014 for foot rest metal mechanisms. After service was performed, one of the mechanisms had an issue and I was declined service due to being beyond my year warranty.

Warranty information provided by Conns from [redacted] states as follows:

Lifetime Warranty - The wooden frame, fiber filling (on zippered areas), primary seat cushions, seat springs, and any other metal parts in this furniture are warranted to be free of defects in workmanship and materials for the lifetime of the mechanism. "Lifetime" means the normal, useful life as determined by the manufacturer.

How to obtain Warranty Benefits - To obtain benefits under the warranty, contact the dealer from whom you purchased this merchandise.

After presenting this information to Conns on several phone calls to Conn's customer service, Conn's service department, and Conn's Corporate Office, I've been told Conn's will not perform warranty service on my product in which I am still paying because I didn't purchase their extended warranty even though warranty information provided by Conn's states otherwise.Desired Settlement: I would like either a repair or replacement of the defective merchandise provided by Conn's.

Business

Response:

Thank you

for the opportunity to respond to Mr. [redacted] complaint. Our records show

on 6/9/13, Mr. [redacted] purchased a

Corinthian loveseat and sofa which came with a Limited Lifetime warranty.

We reviewed

Mr. [redacted]’s complaint and service history and found Mr. [redacted] contacted us on

5/27/14, regarding his loveseat; he stated the recliner gets stuck and wood was

exposed. A service inspection was set-up

and the serviceman found the mechanism was bent, the cushion had collapsed and

the arm cover stitching was coming undone.

The mechanism was ordered however the replacement seat cushions were

denied in error. Mr. [redacted] contacted

our Customer Service department and after further review we did see that the

seat cushion was under warranty there we agreement to replace them as outlined

in the warranty terms and conditions.

The cushions were ordered and received on 9/25/14. Mr. [redacted] was informed that the warranty does

not include the fabric and other covers.

Conn’s would like to apologize for the inconvenience Mr. [redacted] had while

attempting to get his loveseat repaired.

The matter has been addressed with those involved to ensure it is not

repeated.

If we may be

of further assistance, Mr. [redacted] may contact us at [redacted]

Kind

regards,

Business

Response:

Thank you for the opportunity to

respond to Mr. [redacted] complaint. Our records show Mr. [redacted] did contact

us on 10/2/14 and the left side mechanism has been ordered for his

recliner. The mechanism will be shipped

directly to Mr. [redacted] once received he may contact US Quality Furniture

directly at [redacted] to schedule an appointment to have it

installed. We sincerely apologize to Mr.

[redacted] for the experience he has had regarding this repair.

If we may be of further

assistance, Mr. [redacted] may contact Customer Service at [redacted]

Kind regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Review: I got approved through conns for 3000 I was happy because I knew that it would help with my credit. I needed a couch, so I decided to go with the catnapper recliners bad choice. I got my furniture delivered to me on [redacted] and the sofa had a big scratch in the arm, so they came and pick it up. I did reviews on it and all of them were bad reviews on how this product is cheap, it bubbles up, it is not a good product. So I called conns on fry rd were I made my purchase, but they told me they don't return furniture. No were in my contract does it say that nor did they ever tell that when I purchased these items and the person that delivered it didnt tell me once I signed it then they won't take them back. In the contract that I received say,"30 day right to examine. Please examine your certificate carefully. If for any reason it does no meet your requirements, you may return it within 30 days of its delivery to your lender or agent from whom it was purchased at no cost to you. " I dont know how they are in business if they don't even keep their word. NO one wants to do business with a company like that. I am very angry this furniture came out to be about 3500 with taxes and delivery. When you pay this much money for something the last thing you want is to have a bad experience the first day you get your furniture. That tells me that they might not even last that long. I hate to see what they look like in a month. I will not do business with conns ever again. If they don't allow me to return the furniture. Then I will get a lawyer involved and also report this to the Revdex.com.Well they came out today [redacted] to delivery the sofa that was damage yesterday and once again it was damage.The top of the sofa had a scratch on it. Then the stuffing was coming out of the bottom of the sofa and the delivery driving said we could straple it.Then the driver called the warehouse and told them that I refused the sofa because I didn't want it. No way was that the truth he is a liar. I didnt want them because it was damage for the second time. Really!!! Then I tried to explain it to him, he said, I don't make it so talk to corporate. I really can't believe the way I have be getting treated from every end. I called conns on fry where I purchase it and spoke with [redacted] and [redacted] and both of them were rude. I called corporate and spoke to 4 people. The only person that took time to send an email out was [redacted].I also spoke with [redacted] at the warehouse and she also take time to try and reach out to [redacted] and [redacted], but they really didnt want to hear. They said they already spoke to me about it and there was nothing they could do.Out of speaking to 6 people or more only two people really took the time to help me and also said that it was wrong on how I was getting treated. That they should be able to return the furniture with no problem, but that is not the case at all. If I am spending 3500 on some couches I want then to not have any damage to them. Then they are trying to give me issue about return them. You can't make me keep something I don't want especially if I am paying money for it. That is not how you run business. I will never do business with again.Desired Settlement: I want to return the catnapper reclincers sofa, loveseat, and chair. I also want to get the $320 that I put down for these item. I would like Conn's to cancel this account, so it does not report on my credit.

Business

Response:

Review: Constantly getting the run around about product repair and they tend to lose my equipment.

It started with a lawn mower & weed eater that was purchased at the [redacted] store. The lawn mower & weed eater were purchased around [redacted] as soon as we took the weed eater out of the box and used it, it messed up. Took the weed eater back & it was sent off to repair. We were blamed for the damage to the weed eater and that my husband did not put the oil & gas mixture & was told he was responsible for the damaging the weed eater. They fixed the weed eater but not before we were called liars and accused of damaging our own property. The lawnmower went out about 1yr after purchase and I had paid on the warranty, we took it in to Conn's and was sent to repair and we were told that they would not cover the part that needed to be repaired on the lawn mower & that I would have to pay an additional $200.00 for the part & repair of the lawn mower. I was being told that it would be an additional $200.00 and if I wanted the blade to be repaired that I would have pay roughly $30 to fix the blade on the mower. I was told the reason that the lawn mower was damaged, "The lawn mower was overly used." My husband went down to Conn's to pick up the lawn mower & was told that it was sent back to Parts and Repair. It was a month later & no one knew where my mower was at. After speaking with the [redacted]", he told me that the lawn mower had been scrapped and that we would be refunded the $30.00 for the repair of the blade. After a year or more I paid on the lawn mower and insurance and still had to pay for repair & I was only going to be refunded the $30.00. [redacted] told me that if I wanted anything done I would have to call corporate & take care of it myself, I told him "What should I expect if CORPORATE does not want to listen to you and replace my lawn mower and you are a MANAGER much less myself that I am just an angry consumer!" It was a miracle and the lawn mower appeared. I was aware that it was never scrapped because Part & Repairs had told me. I have a brand new nonfunctioning lawn mower taking up space in my garage. Now to new story, I purchased the ** Touchsmart computer & was working good for a year. This product was purchased & had the warranty placed on it without even being asked if we wanted the insurance, anyway, without receiving a call a little over a month (we were told it would take 2-3 weeks) we go to check on the status of our computer & it must of been our lucky day because Conn's had just received my computer that day. We get home, unwrap the computer and the power cord is missing. The computer was wrapped in plastic wrap and a huge green paper showing that the computer, mouse, & power cord were included. I sent my husband to Conn's to ask about the power cord. If you are not there to buy anything no one seems to want to help you. My husband was told that it may have been left at Part & Repairs and that they would get back to my husband as soon as they heard something from Parts. My husband did not wait he called Part & Repair and was told that they sent the computer back whole & if it was lost then it was done at the store & it probably is in the warehouse. He returned to Conn's & was told that they had not received a response yet from Parts & that they would contact him. The whole time Parts is blaming the store & the store is blaming Parts. My husband went back for the last time today [redacted], his third trip, & was told by the rep & [redacted] again [redacted] that Part &Service is closed & that they would have to wait until tomorrow. A sales rep wanted to give my husband a regular cord, not the one for the **, to basically shut him up and get him out of the store but my husband refused the cord because the regular one is compatible with the **. The rep was accusing my husband of losing the cord or that we had it. I called customer service & reached Collections, a woman that said she is a supervisor for collectDesired Settlement: Unspecified

Business

Response:

Review: on [redacted] my husband pruchased a Lawn Tractor from Conn's in Okc, Ok and on [redacted] the Service Dept came and picked it up. it was dragging/digging into the ground. after a month of calling to find out where it was it was finally delivered back to us on [redacted]. it was not fixed. The handle that makesit go up and down was not correct. If you have it on 5 it was only 3" off the ground and the deck was not attached at the front. We had them immediately load it back up and ship it back to Dallas. I have been calling and calling getting the run around. No one knows where my lawn mower is. all we want is a new one or ours repaired and returned to us in a timely manner and a month and a half is not timely. They say the I am on the phone now speaking with [redacted] he found out that it was being fixed at that very moment and will be sent off as soon as possible but that is what they have said over and over. I have tried and tried to recitify this but after 1 1/2 months it is going nowhere.Desired Settlement: I would either like a replacement or it fixed and brought back to us. if they can't or won't fix it I do beleve it should be replaced.

Business

Response:

Review: Positive or Negative? I recently made a large purchase at the Conn's store in my are (store #[redacted]). The salesman was beyond exceptional. He took his time explaining specifications to my wife and I then helped us pick our "perfect" appliance. As the promo promises our delivery was set for the next day. This is where the situation takes a turn for the worse. I wait all day Sunday for the delivery technicians to get my appliances to me and finally after dark they call they are on their way. At this point the long wait had none of my attention I was just excited for our new appliance. Two men walk in wearing their pants below their butts and proceed to impose poor professionalism and bad attitudes on my wife and I. They decide not to install the appliances for very "shady" reasons. This is after they break my original appliance. I call the store while these men walked out of my house I went to hand them the phone so they could get this matter sorted out and they are already starting to pull out. I knocked on the truck door and the passenger jumped out screaming obscenities at me.They stopped the truck and a few moments later the Police Department shows up at my house responding to a call of destruction to the delivery truck. They took pictures and decided to let the technicians go but stay with my wife and I to assure the delivery drivers weren't coming back in retaliation. I have been on the phone for about 12 hours now and they all still seem baffled and keep passing the blame to other departments. I am a heart patient and have a toddler in my home to which these appliances are vital for. I have spoken to 5 Managers numerous employees and spent almost two thousand dollars. I have taken costly time off of work and have nothing to show for my time never to be given back. This is by far the unprofessional business transaction I have ever dealt with. I find it convenient for the store that the [redacted]) is in Dallas and no one knows when he will return! Terrible business.Desired Settlement: My intentions of this complaint is to educate other hard working people like myself. This issue was never fully resolved by Conn's and that is disheartening knowing how much I have spent and lost. However I will continue to climb the ropes till I get some type of compensation. At least the delivery charge could have been waived since the delivery men caused this fiasco. Maybe a discount small enough to accommodate the taxes on my account...I just feel so taken advantage of!

Business

Response:

Review: I purchased a bed on [redacted] at Conn's appliance store in Conroe Texas. The bed with another purchase totaled $8127.39 including taxes. I financed this purchase at 18.45% APR for 32 installments. I was called the next day and informed by our salesman that the bed had been lost. I spoke with the store manager the following Monday and he informed me he would take off the delivery charge of $79.99 and an additional 10% off the bed due to it being lost and them having to order another one. The bed was delivered the following week. However, every time I spoke with the manager [redacted] about the delivery fee and the 10% off and that I had not seen it credited to my account he kept telling me he was working on it and to be patient. I spoke with either [redacted] or the assistant manager once a week for 2 months. After not getting anywhere I called the cooperate office. The cooperate office said they would call me back when they got some answers. I never got a call back. Finally on [redacted] I was able to get a customer service representative to file a complaint with a reference number of [redacted]. The customer service rep called the store to verify the information about the 10% and was told that I was correct in my claim. That rep told me that it would take about 10-12 business days for them to apply the credit. I also informed the rep that the interest they had applied to my account did not correlate with the amount of interest I should be charged and that I wanted an amortization printout and a new payment book when they applied the credits. I did receive a check in the mail for the delivery charge but have still not been given the 10% off and applied to my account. I called back on [redacted] and the rep assured me that by the following week my account would be corrected. I called back on [redacted] to find out nothing has been done to my account and that all the notes said was that I needed a new payment book. The rep again called the store to confirm the 10% off.Desired Settlement: I would like to be credited the 10% that I was promised and all the credits (there is another credit that was given to me but has never been applied to my account) that Conn's has given me applied to my account. I would like for Conn's to charge me the correct interest rate and not over charge me on interest as they have been doing. I would also like for someone to investigate Conn's to see if they have been over charging people on the amount of interest for their purchases.

Business

Response:

Review: We went to Conn's because we received a special cresit offer as well as free delivery. We purchased a sofa and recliner for over $2000.00 and received ONLY 12 months at 0%. The offer we received in the mail was for 24 months. The salesperson [redacted] told us we would receive the delivery between 0800 and 1200 hrs the next morning. We received call from the delivery man who told us we were scheduled for 1500-1800 hrs. I immediately called the store and [redacted] admitted that he could NOT set a window for delivery at all. SO he lied to us to get a sale. This is UNACCEPTABLE. [redacted] admitted AFTER the fact that what we were told and what HE agreed to do do was false from the time it promised.Desired Settlement: Refund

I would like the delivery charge refunded ASIDE from the offer of a mail in rebate that we were promised in writing prior to visiting the store.I would also like the to have the FULL 24 months of 0% finance charges. It is far too late to fix the delivery time.

Business

Response: