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Reviews B And B Movers

B And B Movers Reviews (916)

Review: On 07[redacted]/2014, I purchased a dining room set at the Plano location. The entire dining room set was on display and included a sideboard. Conn's was running a special that day. The contract included the sideboard, and at the time of sale, I was given the impression that the entire set would be available. At no point did the salesperson mention that the availability of any piece of the set was "unknown." I have never heard of a furniture store doing anything like that. The day before the set was to be delivered, we received a call that the sideboard was not with the shipment, so the manager said that since they could not deliver PART of the order, to keep us from having to delay the delivery, they could take the sideboard off the contract on the "back end" and let us know when it's available and add it back on. So, I said OK, but asked them to please let us know ASAP when the sideboard would be available. I have requested an availability date multiple times and the salesperson has not given me any availability dates. Second, our payment is THE SAME even though they took the sideboard off the contract. However, a new contract was NOT drawn up and the copy I have STILL has the sideboard... Bottom line: I would NOT have bought this set if the sideboard was not included, and now I don't know if it will ever be available, nor do I understand how they plan to add it back on "on the back end." I have communicated my frustration to the salesperson but have not been offered any satisfactory response - in fact, my last communication went unanswered.Desired Settlement: We entered into a contract for a dining room set that includes a sideboard. I want that sideboard and I want a SPECIFIC date on which it is going to be here. If the store did not know about availability of the product, it should not have been FOR SALE. If the store still has a sideboard on display, they can give me that one, plus a refund for it being "used." If they can't do that, then I want a complete refund and cancellation of the contract at their expense for failure to fulfill.

Business

Response:

Thank you for the opportunity to respond Mr. [redacted]'s

complaint. Our records show on 7/**/14, Mr. [redacted] purchased a [redacted] dinette set which

consisted of eight pieces; (six) side chairs, sideboard, and table. Mr.

[redacted] also purchased a [redacted] console and elected to have his

items delivered. We have received Mr. [redacted]'s complaint and confirmed prior

to Mr. [redacted]'s delivery the sideboard he purchased was on back order. On 7/[redacted]14, Mr. [redacted] received his dinette set excluding the

sideboard; we show the sideboard was cancelled from his invoice and a credit of

$649.99 was applied to his account on 7/**/14. We have confirmed the sideboard is now available, Mr.

[redacted] may visit his nearest Conn's to purchase the sideboard and sign a new

contract. We sincerely apologize to Mr. [redacted] for the experience and any

inconvenience that has been caused.

If we may be of further assistance, Mr. [redacted] may

contact Customer Service at ###-###-####.

Kind regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

The sideboard was delivered to me on 08/**/2014.

Review: I authorized Conn's to take a payment from my account on July 1, 2014 and the payment was taken out on June 24, 2014 causing my account to be severely overdrawn. Conn's refunded the payment of $317.28 but not the NSF charges. Conn's requested that I fax them a running balance of my of when this occurred. I faxed several copies at different times. Each time I got the run around that they need more information. My account in cured a total of $390.00 in NSF charges. All I want is the fees refunded. [redacted]xxx-xx-xxxxDesired Settlement: NSF charges of $390.00

Business

Response:

Thank you for the opportunity to respond to [redacted] concerns regarding account #33021036. [redacted] stated she authorized a post-dated payment on her account to process on July 1, 2014; however, we processed the payment on June 24, 2014. This caused her checking account to incur overdraft fees in the amount of $390.00

According to our records and recorded call, [redacted] was called on June 23, 2014 regarding a past due payment on her account. [redacted] authorized the agent to post-date the payment for July 1, 2014. The agent had to step away from the call and another agent completed the call. The second agent failed to confirm the payment arrangements and processed the payment for June 23, 2014.

[redacted] was asked to send in a copy of her running bank statement so we may refund the non-sufficient fund fees on her checking account. [redacted] sent in a copy of a statement; however, that statement did not include the bank name or the account number.

We are willing to refund the $390.00 in NSF fees; however, we will need a full running bank statement with the bank name and account number listed on the statement in order to do so.

During the call, [redacted] also requested that her monthly due date be moved from the 16th of each month to the 1st of each month. According to our policy, we can only move the monthly due date 10 days out from the original due date; however, as a one-time exception and a good-will gesture, we will honor [redacted] request to change her due date to the 1st of each month.

We value [redacted] as a customer and sincerely apologize for any inconvenience she has experienced due to this matter.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will accept the business response, however I don't know how to get Conn's my bank running balance. because I have faxed them two copies of what they asked for. Please help!!!!!!!!!!!

Review: I purchase a waher and dryer at Conn's clearance center on July 11, 2014.When they were delivered on July 13 the washer did not work. I cancelled the order. I should receive a refund of $1331.47. I have been given the run around by the customer service help desk. Every time I call about the said refund I am given a different answer, but nobody tries to help. When I ask to speak to a manager I am either put on indefinite hold or I am told the manager is in a meeting and will call me back. I never receive the call. Last Tuesday a clerk named [redacted] told me a check was issued on 7-23 today somebody else told me a check was issued on 7-29. I am tired of getting the run around. Please help me.Thanks[redacted] 8/1/14Desired Settlement: I just want to receive the check ASAP.

Business

Response:

Thank you for the opportunity to

assist [redacted] regarding a return.

[redacted] stated she purchased a washer and dryer, returned the

products and has not received her refund.

We have made several failed

attempts to reach [redacted] regarding her concerns. [redacted] will need to return to the store

where she made the original purchase in order to receive her refund. She will need to present the original credit

card she used to complete the purchase and the store will apply the refund directly

to that credit card.

If [redacted] has further

concerns regarding her refund, she may contact me directly.

Thank you,

Conn's

[redacted]. | [redacted] | [redacted]

ext. [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Review: I purchased a Sony Visio from Conns on 12/**/12 and have sent the computer in patiently on numberous visits for the screen going blank and "no operating system". My computer has not worked more than it has worked. The last time I attempted to take it to a store for repair they could not match my model and serial numbers. This is the same computer I have purchased. I was told I did not have a warranty, yet the same day I received information from the salesman that I have an extended warranty. I have made several unsuccessful attempts regarding this manner. The last service repair was when I took it to the service center, possibly this is when the error occured and the wrong serial and model number was entered.Desired Settlement: I AM REQUESTING A REPLACEMENT PRODUCT OR GIFT CARD TOWARD ANOTHER PURCHASE FOR A COMPUTER IN THE AMOUNT OF 899.99 PLUS APPLICABLE SALES TAXES. I HAVE BEEN MORE THAN PATIENT.

Consumer

Response:

Issue unresolved. I have heard no information regarding my issue

Business

Response:

Thank you for the opportunity to respond to [redacted] complaint. Our records show on

12/*/12, [redacted] purchased a Sony notebook and 37-month with repair service

agreement/accidental which was financed on a Conn’s credit account. [redacted] contacted us on 3/**/13 and stated

she was having problems with the operating system. A service technician assessed the notebook and

found the hardware passed all test and that the computer software needed to be

restored. Upon receiving [redacted]’s

approval the notebook was restored and the computer was sent back to the store

for [redacted] to pick up. On 5/**/13,

[redacted] contacted us stating her notebook monitor would not turn on. Upon inspection the technician found the hard

drive had failed. The part was ordered

and [redacted]’s computer was successful repaired on 6/**/13. [redacted] contacted us on 9/**/13, stating

the screen was blank. A service call was

set-up however, it was canceled because we were unable to reach [redacted] for

authorization to restore the hard drive; the phone number listed on the account

was disconnected. [redacted] contacted

us on 10/*/13 with approval to restore the software. The technician updated the software and the

notebook passed all test and was sent back to the store for pick up.

Although [redacted]’s computer has been sent to

service three times, we have only replaced 1 part. The other two service orders

indicate software issues which are not covered by the manufacturers

warranty. Therefore we are unable to

honor [redacted]’s request for an exchange.

Our records do not indicate there was a problem

with the serial number on file. Furthermore,

when [redacted] contacted us on 12/**/13, service was denied. She was advised her warranty had been canceled

due to the account charging off on 11/**/13 for non-payment. If [redacted] has questions regarding the

charged off account she may contact [redacted]

Sincerely,

Customer Relations Officer

Review: On April 15th 2014, I sent Conns a letter showing many inconsistencies with their credit reporting between the three credit reporting bureaus. Some of the inconsistencies were the dates of the delinquencies reported do not line up across the reporting agencies, the date the account was opened was different across the credit reporting agencies and going straight from pays as agreed to 60 days late. Conns received the certified letter on April 16th 2014. On 4/21/2014 I received a form letter from Conns dated 04/17/2014 stating they are responding to a Credit Bureau Dispute, which it was not. It was a direct dispute to the Data Furnisher as allowed by Section 623 of the FCRA. The letter states A thorough review of this payment history validates the delinquency history reported. If a thorough review was completed then the inconsistent reporting would have been corrected, and all three credit bureaus would reflect this. Also, this letter does not reflect the dispute of the date opened which is different across all three credit reporting agencies.Desired Settlement: I would like the account deleted from the credit reporting agencies

Business

Response:

Thank you for the opportunity to respond to Mr. [redacted] concerns regarding account #[redacted]. Mr. [redacted] is requesting the credit marks associated with this account be removed from his

credit.

We are obligated to report factual information to all

three credit agencies and we have finished researching Mr. [redacted] claim

regarding the credit marks associated with his account. We have

attached a copy of our findings and will mail him a detailed letter outlining

our findings to the address we have on file for Mr. [redacted] records.

Review: On Oct 26th at 3:14pm I received a call, on Oct 28 at 11:40am I received a call indicating that I was delinquent. I advised that I had made the payment through a 3rd party that has consolidated my bills and ran into a problem with the account number for CONN's to make my payment. I advised that they requested a copy of a statement showing the exact account number. Also, I requested to have this emailed or faxed so I could get it handled quicker. She told me she would need to forward it to an offline group, so I said email only then since I didn't want my financials being displayed here at work. She advised that I would need to call back in a couple of days to check the status. I advised that this is unacceptable. I work and I don't have time to keep calling back to follow up on a status. She commented that she is not able to make outbound calls, so I asked if she had a supervisor that could. She reached out to her supervisor and she advised that if I don't receive it in email then to assume it has been mailed.

On Oct. 29, I receive a call from Conn's at 8:07am, 9:11am, and 10:30am. I have answered each of these calls and the first 2 hung up. The 3rd one [redacted] ID # [redacted] answered the phone. I am extremely upset since, I just advised them of what was going on and I was waiting on them at this point. I told her I was at work and I can't be having these calls. I already spoke with someone yesterday. She proceeded to go into a lecture. I told her I spoke to them yesterday and it should all be notated. She said it wasn't and again tried to go into a lecture. I asked to speak with a supervisor. When he answered the phone he sounded like it was a bother from the get go. I told him that these calls and lack of documentation are unacceptable and when someone says they are at work that doesn't mean go into lectures. He said well I listened to you talk and now you're going to listen to me. I said no sir you're not going to talk to me like this and he said you don't talk to me how you want and then tell me how to talk to you. I said forget it I will contact the Revdex.com. He said go ahead we have not done anything wrong.Desired Settlement: I want time to resolve the issue that I have already reported. I also don't want a call every hour from an automated caller. I prefer not to receive any calls till after 5PM CST. Just like the reps there can't receive calls at work either can I. Calling me multiple times a day is not going to resolve the issue.

Business

Response:

Thank you for

the opportunity to respond to Mrs. [redacted] concerns regarding account

#[redacted]. Mrs. [redacted] stated she has

been receiving multiple collection calls each day and she would like the calls

to stop.

We have placed

a cease and desist on the telephone numbers associated with Mrs. [redacted] account. On October 29, 20114 we mailed

Mrs. [redacted] a copy of her payment history and the other information she

requested.

We will attach

a copy of the payment history for her records. If Mrs. [redacted] receives any further collection calls, we ask that she contact us directly so we may address the matter further.

We value Mrs. [redacted] as a customer and sincerely apologize for any inconvenience she has

experienced due to this matter. Thank you,[redacted]

Review: On 9/16/2014 I went into Conn's in [redacted] and purchased some furniture and an appliance with the delivery date set to 10/3/14. Everything thing went well and my salesman[redacted] was very professional and courteous. on 10/2/14 I received a phone call to verify my delivery date. On 10/3/14 I received a phone call to verify time and items to be delivered , this is when everything started going downhill. The couch they had wrote up was a completely different color than what I ordered( had wrote up java, the recliner and loveseat were rustic which is what I wanted), that got settled and everything was ok at that moment. Later that evening everything was delivered again everything their men done was professional and honest I was happy. Until they said that was it and I only had one [redacted] I immediately called the store wondering why there was one when it should be two. My salesmen said " I think you are right hold on and let me check" he then got back on the phone to inform me we were both wrong and that was the price for one. I told him that the sign clearly had a number two in parenthesis beside the item and then the price on the other side of the item number so it should be two piers for that price. He agreed and said he thought it was too, until you did subtraction on everything on the plaque which also included a media center and that is when you figure out it was that that price per each pier. I told him that price was ridiculous for one and to have them pick it up when they return on 10/4/14 to deliver my couch. He informed me that since the couch had to be corrected I had to sign a new contract and to come in Sunday, and he would take care of the pier problem for me. So again I was foolishly ok with it and believed this company would be ok. On 10/5/14 I went to a sporting event and left my mother to receive the new couch and see that they got the pier. I returned home that evening to find the pier in the same exact spot they placed it when delivered and when I asked her why her response was " the delivery guys said without a ticket they cannot pick it up". Get in my vehicle and drive across town to the store to talk with manager and my salesman. they said that they should have picked it up and since it wasn't it would have to remain on the contract and then persisted I sign the new one with the right couch on it. I refused but while I was there I had a new washer and dryer catch my eye and purchased them and said when they deliver it they can get pier and my salesman said he would take care of it and that when they did that I could sign the new contract and I agreed. I then received a phone call 10/5/14 to verify delivery for the washer and dryer and when I asked about the pick up the gentleman said he knew nothing about it. I called back to Conn's and the salesman still assured me it was took care of and that they would have the ticket to pick it up. On 10/6/14 in the evening the delivery guys show up with my appliances and again refuse to take the pier because they have no ticket for pickup.( Again these two guys were fantastic and I could not fault them for doing their job). I immediately called the store to ask what was going on and they said it should have been picked up any ways. On 10/7/14 I did the phone survey and required a phone call at the end of the survey. On 10/9/14 I talked to a gentleman that claimed to be in the corporate office and informed him of the issue he then transferred me to a woman in a different department. after telling her what has happened she said that since it was a problem I have had since the merchandise was delivered there should not be a fee for pick up and that the pier should be picked up on 10/10/14. On 10/10/14 I have not heard from anyone today and am seriously aggravated, I called customer service and the woman said she would have someone call me back I said no I want to speak to someone who could fix my problem and preceded to tell and explain everything that has happened. she then says someone will have to inspect the pier and that there is a 15% restocking fee. and that she would have to have someone call me back on 10/11/14. I again said no I have heard that to me times from your company and so far every time has been a complete lie. We somehow magically lost our phone connection after that even though I was on a landline. I then call the store and ask to speak with the store manager who was busy so I left a message and was informed he would call me this evening and again another lie. this is absolutely horrible they false advertise to get you to buy something and then refuse it take it backDesired Settlement: I just want them to get the pier, let me sign my new contract I haven't signed, and not charge me a fee because they false advertised on their plaque

Business

Response:

Thank you for the opportunity to respond to Mr. [redacted] complaint. After researching Mr. [redacted] complaint we found his issue has been addressed and $491.61 was cancelled from his invoice. Our records show Mr. [redacted] signed a new contract and his account was open on 10/18/14. We sincerely apologize to Mr. [redacted] for the experience and any inconvenience that was caused as a result of delay. If we may be of further assistance, Mr. [redacted] may contact Customer Service Department at [redacted] Kind regards, [redacted]

Review: Conns failed to send refund payment and have been getting different information by customer services. I returned a product that had warranty and unfortunately they no longer carry this item so they where going to mail me a check for what I paid. I submitted the refund request on 8/19/14 and called customer service multiple times at which they would indicate that the check had been mailed.Desired Settlement: 479.58

Business

Response:

Thank you for

the opportunity to respond to Mrs. [redacted] concerns regarding account

#[redacted]. Mrs. [redacted] stated she

has not received her refund check from Conn’s.

According to

our records, Mrs. [redacted] was issued a refund check in the amount of $479.58

on August 27, 2014. On September 19,

2014 Mrs. [redacted] called in to update her address.

The refund

check was sent to the incorrect address.

We have confirmed the refund check has not been cashed and has been

returned to us.

We have

updated Mrs. [redacted] address in the system and the check will go out in the

mail today, October 31, 2014. Please

allow 7-10 business days to receive the check.

We ask that

Mrs. [redacted] contact us in the event she does not receive the check within

7-10 business days so we may track its location.

We value Mrs. [redacted] as a customer and appreciate her bringing this matter to our

attention. Thank you,[redacted]

Business

Response:

Thank you again for the opportunity to respond to Mrs. [redacted] concerns regarding her refund.The refund check was returned to us a second time due to an incorrect address. We have confirmed the refund check has not been cashed and will attempt to send it out again.We have attempted to contact Mrs. [redacted] to obtain the correct address but have been unsuccessful in our attempts. The check will go out in the mail today, December 5, 2014. Please allow 7-10 business days to receive the check.We ask that Mrs. [redacted] contact us in the event she does not receive the check within 7-10 business days so we may track the location of the check again. We value Mrs. [redacted] as a customer and appreciate her bringing this matter to our attention. Thank you, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.

Please forward my mailing and contact information:[redacted]

Review: I purchased a table and chairs in April 2013. I noticed cracks around the edge of the table that are increasing daily. I have continuously called Customer Service, Service, the store in Hurst,Texas (where I purchased it)and the Corporate office and no one has helped me and no one will call me back. I have been calling for months. This is clearly a manufacturers defect and its under manufacturers warrant for one year. I contacted the manufacturer and sent pictures and was told they couldnt deal with me that I'd have to go through Conn's - Conn's tells me I have to go through the manufacturer and neither can contact the other. I stopped paying the payments on the table until I get this resolved yet I continue to get phone calls from collections. I want this resolved.Desired Settlement: I either want a replacement with a guarantee I wont have this same problem again or a refund in full.

Business

Response:

Thank you for the opportunity to respond to Mrs.

[redacted]’ complaint. Our records show on

3/14/13, Mrs. [redacted] purchased a Steve Silver Hamlyn dining room set which

consist of a table and 4 chairs with a limited manufacturer’s warranty totaling

$703.61. On 12/30/13, Mrs. [redacted] contacted us stating her tabletop was coming

apart. Mrs. [redacted] was informed that she only had manufacturer’s warranty and

the reported problem was not covered. As a good will gesture Conn’s has agreed

to schedule a service appointment to have a technician come and assess the

reported damage(s). We contacted Mrs. [redacted] on 3/26/14 and notified her that a

service technician will contact with the first available date. At this time we

are unable to honor Mrs. [redacted]’ request for an exchange however; we will

reevaluate her request after a technician inspects her unit.

If we may

be of further assistance to Mrs. [redacted], please contact Customer Service at 1-877-358-1252.

Kind regards,

Customer Relations

Consumer

Response:

We were told by the first person who contacted us regarding this Revdex.com complaint that we would be contacted by their Service department within 72 hours to schedule a date and time to look our table. We were not contacted for more than a week. Service finally contacted my husband last week and scheduled the appointment for this past Wednesday 4/10. My husband was not able to be there on that day due to an unforeseen doctors appointment. We called the Service Tech on the cell phone # we had for the Tech and he said he was on the road and didn't have his calendar with him but that he would call me back within a couple of hours to reschedule. I requested it be for the following Friday 4/12/14. Today is 4/14/14 and he nor anyone else at Conn's has called to reschedule.

Business

Response:

Our records show we contacted Mrs. [redacted] on

3/26/14 and notified her that a service technician will contact with the first

available date. Notes indicate the

service repair company (USQ) attempted to contact Mrs. [redacted] as follows:

3/27/14- 16:29 Left Message

3/28/14- 8:18 Left Message

3/28/14- Mr. Called and scheduled appointment for

4/9/14. Called with time frame.

4/9/14- Service call was cancel due to not at home.

Although I have been unable to confirm with whom

Mr. [redacted] spoke with, we are willing to schedule another service call as a

goodwill gesture. US Quality Furniture will

contact Mr. or Mrs. [redacted] by May 12 to schedule an appointment.

If we may

be of further assistance to Mrs. [redacted], please contact Customer Service at 1-877-358-1252.

Kind regards,

Customer Relations

Review: Purchased appliances from Baton Rouge Conns on [redacted] in November 2013. Fridgerator was dented when delivered. Delivery man stated that we could take a 10% refund or have them take appliance back. He spoke to his manager in the Layfayette LA Warehouse to verify this. We chose the 10% refund. Numerous phone calls to both the store and to the warehouse were made in the next 4 months. Always being told that it was being handled and that the refund would go back on our GE account where we financed the items. Still no refund. Spoke to both the warehouse ([redacted]) today who put me on hold for over 15 minutes and never came back to phone. Another person ([redacted]) answered and said that [redacted] wasn't there and that no managers were there as they all leave at 1:00. Talked to [redacted] then at corporate office in Beaumont, who told me she would call me back in a little while after hearing my complaint and verifying that the refund had not in fact been put through. Our item was $2499.99 so our refund should be 10% of this. I am requesting that Conn's fulfill their promise and send us a check for $250.00 or credit our account immediately.Desired Settlement: 10% of the purchase price of the refrigerator purchased in November at Conn's

Business

Response:

Thank you for the opportunity to respond to [redacted] complaint. Our records show as of 2/**/14, a credit of $250.00 has been processed towards her GE account. We apologize for the delay and inconvenience that has been caused. We have included our supporting documents in our response.

If I may be of further assistance, [redacted] may contact me directly at [redacted]

Kind regards,

Customer Relations

Review: The delivery guy that came to my house was so rude. He told my daughter that our house was nasty and stunk and that he should not be delivering to our home because of it. He referred to my daughter as a [redacted] and told her she was nasty. The delivery guy started to take pictures of my home and told my daughter that he was going to take them back to the job and show everyone how nasty we were and how we lived. The same driver proceeded to throw up on my bedroom floor where the new furniture was going and did not say anything and I stepped in it. I was so upset over the situation and I will never buy anything ever again from Conns because of the rude nasty delivery person. My daughter and I were so offended by the way he spoke to us and cut down my house. He was out in the front yard making rude comments in front of our neighbors and putting on as show outside gagging and throwing up. He has all my neighbors believing that our house is so bad and that we live like pigs.Desired Settlement: I want my 400.00 dollars back that I put down on the furniture. I am keeping the furniture and I will make the payments every month but I want the 400.00 that I put down

Business

Response:

Thank

you for the opportunity to respond to Mrs. [redacted]’s complaint. Conn’s would like to apologize to Mrs. [redacted]

for the experience she had while the delivery team attempted to deliver her product. This matter has been addressed with those

involved to ensure it is not repeated.

Mrs. [redacted] spoke with both the UST delivery manger as well as a Conn’s distribution

manager. As a goodwill gesture Conn’s

agreed to credit Mrs. [redacted]’s account $382.98, which posted to her account on

[redacted]. UST also agreed to refund her

$160.00 for her carpet cleaning and the inconvenience. A refund check was mailed directly to Mrs.

[redacted]’s address on file.

Attached is a copy of Mrs. [redacted]'s loan ledger showing the credit has been applied to her account.

If

I may be of further assistance, Mrs. [redacted] may contact me at ###-###-####

.

Review: I purchased a [redacted] from Conn's in [redacted] and it is stool under the Manufacturers warranty, the [redacted] part had broke and was reported in March of 2015. The repair service company that they used came out on the scheduled dated but at the wrong time! I notified the repair company and they stated that they could only reschedule because the rep was already on another work ticket. I was not available on their next date which was April 2. Upon returning to town that following Monday I have left several messages with a live rep and lately on the repair services voicemail and I have yet received a call for this reschedule appointment. I also contacted Conn's customer service to see if they used another repair company and I was informed they didn't.

Business

Response:

Thank you for the opportunity to respond to [redacted]

complaint. Our records show on 9/29/14, [redacted] purchased the [redacted] set which consisted of three pieces (left sofa, left corner sofa and

sectional daybed) which all came with a 1-year limited manufacturer’s warranty.

[redacted] furniture was delivered and received in good order on 930/14.

We reviewed [redacted] complaint and found she contacted

our service department on 3/14/15 stating the cushions were sinking in on all

three furniture pieces. [redacted] service appointment was scheduled on

3/25/15 however; the serviceman notated the service order was cancelled after

several failed attempts to contact [redacted] to confirm the time of her

appointment. Our records show a new service order was created on 4/3/15

regarding the same issue with all three pieces. We verified with the serviceman

that [redacted] repairs were completed up to the manufacturer’s

specifications on 4/27/15; the serviceman added [redacted] to all seat cushions

as needed and repaired the broken frame on the daybed.

We sincerely apologize for any inconvenience [redacted]

experienced during this process.

If we may be of further assistance, [redacted] may contact

customer service at [redacted].

Kind

regards,

Review: when I filed my original complaint they finally had someone contact me to s/u a work order on all three items and said they closed the ticket out after leaving me one message on Monday and one message on Tuesday.No one has addressed any damages or inspected the couches per my contract or advised me what I need to do with my laptop or the tablet that are both damaged.Instead they advised they closed the ticket and will not proceed until the ticket is reopenedDesired Settlement: and instructions on what to do they keep delaying the process of coming out to do anything and thier customer serivce with Conns was horrible and I kept getting bounced around and given the run around

Business

Response:

Thank

you for the opportunity to respond to [redacted] complaint. Our records show on 4/**/12, [redacted] purchased

two Reclining loveseats, 60” TV, Galaxy tablet, and a HP notebook. [redacted] contacted us on 1/**/14 and

placed a service call on three of those items.

She stated the frame was sticking out of the backside of the reclining

loveseat. The notebook would not turn on

and the screen was cracked on her tablet due to being dropped. A service call was set-up on each item,

however, canceled after we were unable to reach [redacted] to confirm her

appointment. [redacted] has been

contacted regarding her reclining loveseat and a service call is scheduled for

2/**/14. In regard to [redacted]

tablet and notebook, she may contact our service department at [redacted]

or bring them to the nearest Conn’s to send to service for repair.

If

we may be of further assistance, [redacted] may contact us at [redacted]

Sincerely,

Customer Relations Officer

Review: I purchased a freezer from Conn's in May. Within a week I started having issues and called for service. Their tech came out. Issue was not resolved. After the 3rd service call, the center told me to fill out a loss food form. I submitted it and it was denied because I didn't purchase their extended warranty. But had I returned it before the 30 days, Conn's would have charged me a restocking fee After numerous service calls my freezer is still not working. The tech that usually comes out has been very helpful but neither Conn's or Fridgidaire are being helpful. I have lost over $250 worth of food while both companies figure out who is responsible for fixing the freezer and doing trial and error to get it fixed. But Conn's expects their monthly payments on timeDesired Settlement: I would like my freezer to be exchanged and to be compensated for the lost food. If they won't compensate me in cash for the food, then I would like the difference of the cost of the freezer and the claim I submitted. Or have my payments suspended until the issue is solved.

Business

Response:

Thank you for the opportunity to respond to [redacted]’

complaint. Our records show on 5/25/14, [redacted] purchased a [redacted] freezer with a 1-year limited manufacturer’s warranty. [redacted]

was scheduled and received in freezer on 5/26/14 in good order.

We received [redacted]’ complaint and found she contacted our

service department on four separate occasions stating her freezer was not

freezing.

Review: Merchandise purchased was falsely advertised as leather. When purchased, a warranty was purchased as well and paperwork indicates replacement is covered in case of faulty merchandise. Attempts have been made to point out the faults, however, servicemen are refusing to acknowledge obvious defects and the purchased warranty is not being honored.Attempts are being made, and have been made for some time, to return the merchandise. Conn's Appliances seems to be stalling the process in order to harm my credit further. No attempt by this company has been made to honor the replacement policy clearly stated in paperwork upon the purchase of warranty.Desired Settlement: At least $3,000 has been paid toward the furniture purchased at Conn's. Since warranty was purchased in the case that furniture became faulty and Conn's has not honored it, nor made any attempt to resolve the matter, I seek refund of the payments done up to this day.

Business

Response:

Thank

you for the opportunity to respond to Mr. [redacted]’s complaint. Our

records show on 6/**/12, Mr. [redacted] purchased a Jackson Torino furniture set

with us and a 48-month Furnituregard Plan.

The Jackson Torino furniture set displayed shows the material as Valentino

Bonded Leather Match, this information can also be found on our website at [redacted] Mr. [redacted] contacted us on 2/*/13, stating

the back appeared to be falling off of the sofa, a service call was scheduled

and upon inspection the serviceman found the mechanism on the sofa was

bent. The mechanism was ordered and

installed up to the manufactures specifications. While there the serviceman also inspected the

loveseat and found it was up to the manufactures specifications with no problem

found. Mr. [redacted] contacted us again on

9/**13, stating the sofa and loveseat was leaning to one side and separating. A service call was set-up on both and upon

inspection the serviceman did not find again structurally wrong with the sofa

or loveseat and reported they were up to the manufactures specifications.

If

we may be of further assistance Mr. [redacted] may contact us at [redacted]

Sincerely,

Customer Relations Officer

Consumer

Response:

I have made several attempts to contact Ms. [redacted] since Thursday, February [redacted] None of my phone calls or messages have been returned.

Business

Response:

We have been working with Mr. [redacted] to ensure his concerns have been addressed and we have come to an agreement. We have attached a copy of Mr. [redacted]'s general loan ledger showing his account has been closed and the credit marks that had assessed since September have been removed. We ask that Mr. [redacted] please allow up to 30 days to reflect on his credit bureau. We are making arrangements with Mr. [redacted] to deliver his TV, stand, and gaming system back to him. He has provided his new address and will be contacted by delivery within the next 2 business days.

Review: I went to conns in Round Rock, Tx and I was looking to get a vacuum and [redacted]. I speak with someone and they tell me I got approved for $3000 credit. I would just have to put portion of balance on these items down. So I agree and put money down on the vacuum and [redacted]. The vacuum was about $450 and [redacted] $400. It was Sunday afternoon when this occurred . The sales associate printed me a receipt stating my vacuum would be in Wednesday they were getting it in from another warehouse. So I pay the money down and leave. Wednesday comes around and I call before I go just to make sure my vacuum is there. The man on phone says he doesn't see it in system. I ask to speak to a manager. The manager gets on the phone and I explain to him the situation. I told him I put the money down and the printed me a pick up receipt for this product. He then places me on hold so he can look into this. He gets back on the phone and is very rude, stating there was a mistake on their behalf and then he places me on hold again and hangs up. I was very offended that a manager would react this way to something that was his company's fault. So I go in person to speak with this manager. When I approach him I ask him "why he hung up on me that's bad customer service". I told him "I have a pick up slip and the product isn't here". He then explained they no longer have that product. So I ask him "why would you sale me it and make me put money down on it. Also give me a pick up slip for something that wasn't available"? He then ignored the question and handed the pick up slip to another sales associate. The sales associate looked lost and gave him a look. The manager then told him to handle it. The sales associate stated he was with another client and we would have to wait. I told the manager he needed to handle it he's in management. He ignored me and walked away. My wife was with me she called 3 different numbers and people kept giving her run around, she was trying to make complaint to someone and they never got back to us.Desired Settlement: I expect a full apology from the manager, my money refunded! The managers name was [redacted].

Business

Response:

Review: I have had problems with our $3000 couch set for several months. My wife called to have repairs done on the plug to one of the couches and get the leather repaired on one of the corners. This has been an issue since the end of January. I called to find out why someone had not came out to do the repairs and they don't know what I am talking about. Some how the report or conversation with my wife was not taken down into the system. Then I called again to find out the extra money paid for the extended warranty is worthless. I does not cover anything. I asked the lady to send out several people so if it came to the point that the furniture was not going to be repaired they could go ahead and remove them from my home. I repeated myself several times during our conversation. The day I was expecting them to come to my home there was only one guy. He took a picture and never attempted to fix anything. I am very disappointed with the way everything was handled. During my several conversations with the Conn's service department I was transferred to several different associates. One of the associates gave me a false name. I demanded to talk to a manager and was on hold for nearly 20 min. before I just hung up my phone. Here I am in mid April and still no repairs and no movers. I do not want to pay for something I do not get to enjoy. It seems to me Conn's is selling bogus warranties to up their sales and trick customers into buying them. They run a good game on the customers telling them many things are covered under the warranties without a clue of knowing exactly what they are talking about.Desired Settlement: Conn's is very deceptive in their sales approach and blindsides their customers on what they are actually purchasing.

Business

Response:

Thank you for the opportunity to respond Mr. [redacted] complaint. Our records show on 8/23/13, Mr. [redacted] purchased a Dakota furniture set

with a 48-month FurnitureGard Plan from us. Our records indicate Mr. [redacted]

was scheduled for delivery and received his items on 8/24/13 in good order. Our records show on 3/28/14, Mr. [redacted] contacted us regarding his sofa;

stating prongs on the end came loose from plug, and stated abrasion on leather

was caused at the time of delivery. A service call was set-up on4/10/14; upon the inspection the technician found left

side front outside board damaged from hitting the wall, one prong missing from

power plug, and parts needed to be ordered to repair Mr. [redacted]’s sofa.

On4/14/14, Mr. [redacted] was contacted and was advised the

power cord was covered and would be replaced but the reported damage to her

sofa was not covered under her FurnitureGard. Therefore, we are unable to

honor Mr. [redacted] request to return or exchange. The power cord was

shipped on 4/16/14 directly to Mr. [redacted] and FedEx show it was

received on 4/18/14. Mr. [redacted] contacted

service on 4/28/14 stating he sent the part back to the manufacturer

and refused to have his sofa repaired; our records show the power cord was

received by FedEx on 4/23/14.

If we may be of any further assistance, Mr.

[redacted] may contact Customer Service at 1-877-358-1252.

Kind regards,

Kathryn James

Conn’s Customer Relations

Review: I bought a $700 LG dishwasher and it quit working 2 days after it was delivered. I have called 5 times over the past 2 weeks to get this resolved and every time they tell me someone will call me back. I have not received a call to date. I didn't spend that much on a dishwasher to have to do them by hand. The service before the sale was great. The after the sale service is the worst I have ever experienced.Desired Settlement: If the motor has problems after doing 2 loads, I don't want it repaired, I want it replaced with what I bought...A NEW dishwasher, not a repaired one.

Business

Response:

Thank

you for the opportunity to respond to Mr. [redacted] complaint. Our records show on 7/12/14, Mr. [redacted]

purchased a LG dishwasher with a 48-month Repair Service Agreement Plan and

received delivery on 7/26/14 in good order. On 8/5/14, Mr. [redacted] contacted us

stating the dishwasher displayed an error code LE and stops during the cycle.

Our records show there was a delay locating a service provider to assess the

dishwasher due to the location Mr. [redacted] resides. Once a technician became

available Mr. [redacted] service appointment was scheduled for 8/20/14; upon

inspection the technician found parts needed to be ordered for repairs. On

8/26/14; the technician replaced the main board and reported the unit was

working properly. At this time we are unable to honor Mr. [redacted]’s request for

an exchange due to the repairs have been completed on the dishwasher.

If we

may be of further assistance, Mr. [redacted] may contact Customer Service at [redacted]

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. What she fails to mention is that I received the dishwasher 2 weeks after I purchased it. I did not buy a 48 month repair program. Conn's acted like they didn't care to resolve the issue and after waiting 3 weeks with no returned phone calls, they pawned me off to LG. Then it was 2 weeks later that my dishwasher was repaired. Now it is louder than it was before. I have never been treated worse and will never buy another item from Conn's nor an LG item. [redacted]

Regards,

Review: We bought furniture from Conn's and paid for an extended warranty in the last year the bed rail has broke, the dresser and my box spring... it took a month to get the bed rail and when they sent the part to fix the dresser they sent the wrong part... and now they are saying I have to pay extra money to get my box spring... why do I have to pay extra money when I paid for a warranty... the customer service people are rude and they don't listen... they talk over you and refuse to get a manager when asked... I have been dealing with broken furniture for 3 plus months and pay 230 a month on broke furniture and they refuse to assist me or replace my stuff..Desired Settlement: I just want my furniture replaced like they told me they would do and they still have not. They told me last week it would be delivered today which is Monday and I called the store at 5pm and they said they can't deliver unless I pay a fee first... I just want my furniture fixed or replaced why have an extended warranty... if they won't do anything about it...

Business

Response:

Thank you

for the opportunity to respond to [redacted] complaint. Our records

show on 4/05/14, [redacted] purchased a

[redacted] queen bedroom set which consisted of six pieces (headboard,

footboard, dresser, rails, mirror, and nightstand) with a 48-month

Furnituregard Plan on all six pieces; [redacted] also purchased a [redacted] queen mattress with a (limited manufacturer warranty) and a

[redacted] queen box spring with a (limited manufacturer warranty).

After

researching [redacted] dispute we found he contacted our service department

on two separate occasions.

· On 1/16/15 [redacted]

contacted us regarding his bed rails; stating the rails were broken.

A service call was scheduled for 1/27/15; during the inspection the serviceman found the

rails were damaged and needed to be replaced. The manufacturer provided

an exchange authorization to replace his rails. [redacted] exchange

was approved on 2/2/15 he was

issued a credit up to the original amount paid which was $100.00; [redacted]

initiated his exchange and his new rails were delivered on 2/08/15 in good order.

· On 2/24/15, [redacted] contacted us again on 2/24/15 regarding his dresser and box spring;

stating the dresser track was bent and the box spring was broken. A

service call was scheduled for 3/03/15 to inspect [redacted] box spring; during

the inspection the serviceman inspected the box spring and found the center

head to toe rail board broken in multiple places and non repairable. An

exchange request was submitted to the manufacturer for a possible

exchange. On 3/06/15, an exchange for [redacted] was approved

to replace his box spring; he was issued a credit up to the original amount

paid which was $150.00 to re-select a new box spring. On 3/17/15, the serviceman inspected [redacted]

and found the dresser had a bent guide rail. The serviceman ordered the

parts needed to repair [redacted] dresser and he was contacted and informed

the parts would be available within 2-3 weeks.

After reviewing [redacted] dispute we have confirmed his box spring

has been approved for an exchange. We

attempted to contact [redacted] in regards to his concerns but we were unable

to reach him at the time. We have scheduled

delivery for Thursday 4/16/15. If this

is not a good day for [redacted]; he may contact the delivery team to

reschedule the appointment. Conn’s

delivery can be reached at [redacted]

If we may be of

further assistance, [redacted] may contact our Customer Service Department at [redacted]

Review: I've purchased multiple items from conns

A tv/tv stand

And a furniture set

The TV and stand is paid off and I am currently paying on the furniture set

My issue with conns is regarding the harassment of the phone number listed as a reference number on my application.

My reference has severe health issues and I thought would only be contacted if I were to disappear with the items - not for something as simple as a late payment

I've complained to customer service and was first advised her phone number [redacted] was entered in as my phone which is [redacted] -- they advised they would correct it and mark the [redacted] as a "do not call".

When they continued to call [redacted]- she asked to speak with a supervisor who advised the number would be removed from the account

[redacted] is still getting phone calls

My number is [redacted]

My phone number, physical address, email address and place of employment has not changes in the 2 or so years I've had accounts with youDesired Settlement: Please remove [redacted] from all account records and only contact me at my contact number [redacted] email or physical address

Business

Response:

Thank you for

the opportunity to respond to [redacted] concerns regarding telephone calls

placed to [redacted].

According to

our records we placed telephone number [redacted] as a “do not use” number

associated with your account on October 6, 2014. Our records do not indicate any additional

calls were placed to telephone number [redacted] after October 8, 2014.

We received an

inbound call from telephone number [redacted]; however, the caller did not

identify herself or give any information.

We value [redacted] as a customer and appreciate her bringing her concerns to our attention.

Thank you,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

Thank you for your fast response. however I disagree with the records in your system. the last time that phone number was called was 04/01/2015- she received a hang up call and called the phone number back because she did not recognize the phone number.I ask again to please Delete that phone number from my account so your company no longer has access to it

Regards,

Business

Response:

Thank you again for the opportunity to respond to [redacted]'s concerns regarding phone calls received on her account. As stated in our last response the telephone number in question has been removed from our system. Thank you, [redacted]

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Description: Movers, Movers - Office, Moving & Storage Company, Moving Services - Labor & Materials, Moving Supplies, Packing & Crating Service, Relocation Service, Storage Units - Household & Commercial

Address: 3340 Forest Blvd, Jacksonville, Florida, United States, 32246

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