B And B Movers

Review: when I filed my original complaint they finally had someone contact me to s/u a work order on all three items and said they closed the ticket out after leaving me one message on Monday and one message on Tuesday.No one has addressed any damages or inspected the couches per my contract or advised me what I need to do with my laptop or the tablet that are both damaged.Instead they advised they closed the ticket and will not proceed until the ticket is reopenedDesired Settlement: and instructions on what to do they keep delaying the process of coming out to do anything and thier customer serivce with Conns was horrible and I kept getting bounced around and given the run around

Business

Response:

Thank

you for the opportunity to respond to [redacted] complaint. Our records show on 4/**/12, [redacted] purchased

two Reclining loveseats, 60” TV, Galaxy tablet, and a HP notebook. [redacted] contacted us on 1/**/14 and

placed a service call on three of those items.

She stated the frame was sticking out of the backside of the reclining

loveseat. The notebook would not turn on

and the screen was cracked on her tablet due to being dropped. A service call was set-up on each item,

however, canceled after we were unable to reach [redacted] to confirm her

appointment. [redacted] has been

contacted regarding her reclining loveseat and a service call is scheduled for

2/**/14. In regard to [redacted]

tablet and notebook, she may contact our service department at [redacted]

or bring them to the nearest Conn’s to send to service for repair.

If

we may be of further assistance, [redacted] may contact us at [redacted]

Sincerely,

Customer Relations Officer

Review: Purchased appliances from Baton Rouge Conns on [redacted] in November 2013. Fridgerator was dented when delivered. Delivery man stated that we could take a 10% refund or have them take appliance back. He spoke to his manager in the Layfayette LA Warehouse to verify this. We chose the 10% refund. Numerous phone calls to both the store and to the warehouse were made in the next 4 months. Always being told that it was being handled and that the refund would go back on our GE account where we financed the items. Still no refund. Spoke to both the warehouse ([redacted]) today who put me on hold for over 15 minutes and never came back to phone. Another person ([redacted]) answered and said that [redacted] wasn't there and that no managers were there as they all leave at 1:00. Talked to [redacted] then at corporate office in Beaumont, who told me she would call me back in a little while after hearing my complaint and verifying that the refund had not in fact been put through. Our item was $2499.99 so our refund should be 10% of this. I am requesting that Conn's fulfill their promise and send us a check for $250.00 or credit our account immediately.Desired Settlement: 10% of the purchase price of the refrigerator purchased in November at Conn's

Business

Response:

Thank you for the opportunity to respond to [redacted] complaint. Our records show as of 2/**/14, a credit of $250.00 has been processed towards her GE account. We apologize for the delay and inconvenience that has been caused. We have included our supporting documents in our response.

If I may be of further assistance, [redacted] may contact me directly at [redacted]

Kind regards,

Customer Relations

Review: I purchased a Sony Visio from Conns on 12/**/12 and have sent the computer in patiently on numberous visits for the screen going blank and "no operating system". My computer has not worked more than it has worked. The last time I attempted to take it to a store for repair they could not match my model and serial numbers. This is the same computer I have purchased. I was told I did not have a warranty, yet the same day I received information from the salesman that I have an extended warranty. I have made several unsuccessful attempts regarding this manner. The last service repair was when I took it to the service center, possibly this is when the error occured and the wrong serial and model number was entered.Desired Settlement: I AM REQUESTING A REPLACEMENT PRODUCT OR GIFT CARD TOWARD ANOTHER PURCHASE FOR A COMPUTER IN THE AMOUNT OF 899.99 PLUS APPLICABLE SALES TAXES. I HAVE BEEN MORE THAN PATIENT.

Consumer

Response:

Issue unresolved. I have heard no information regarding my issue

Business

Response:

Thank you for the opportunity to respond to [redacted] complaint. Our records show on

12/*/12, [redacted] purchased a Sony notebook and 37-month with repair service

agreement/accidental which was financed on a Conn’s credit account. [redacted] contacted us on 3/**/13 and stated

she was having problems with the operating system. A service technician assessed the notebook and

found the hardware passed all test and that the computer software needed to be

restored. Upon receiving [redacted]’s

approval the notebook was restored and the computer was sent back to the store

for [redacted] to pick up. On 5/**/13,

[redacted] contacted us stating her notebook monitor would not turn on. Upon inspection the technician found the hard

drive had failed. The part was ordered

and [redacted]’s computer was successful repaired on 6/**/13. [redacted] contacted us on 9/**/13, stating

the screen was blank. A service call was

set-up however, it was canceled because we were unable to reach [redacted] for

authorization to restore the hard drive; the phone number listed on the account

was disconnected. [redacted] contacted

us on 10/*/13 with approval to restore the software. The technician updated the software and the

notebook passed all test and was sent back to the store for pick up.

Although [redacted]’s computer has been sent to

service three times, we have only replaced 1 part. The other two service orders

indicate software issues which are not covered by the manufacturers

warranty. Therefore we are unable to

honor [redacted]’s request for an exchange.

Our records do not indicate there was a problem

with the serial number on file. Furthermore,

when [redacted] contacted us on 12/**/13, service was denied. She was advised her warranty had been canceled

due to the account charging off on 11/**/13 for non-payment. If [redacted] has questions regarding the

charged off account she may contact [redacted]

Sincerely,

Customer Relations Officer

Review: I purchased a TV with Conns, there was a promotion for 18 month free interest in June of 2013. It had to me a purchase price of 999.99 or more. The TV I bought was 1199.99 and the sales associate convinced to to get extended warranty that hiked the the price to 1700. She process several application through GE Bank and several contracts ( She void two because of mistakes) She explained if I didn't pay that balance off in the period I wouldn't get charged interest. Several month past I was being charged interest, I went to to store and the same sales associate said she would call and have it fixed. She called me on her person phone line and assured me she had fixed. She never adjusted it to 0% interest she adjusted to fixed. I went to the store several times they kept sending me in circle to contact GE money, they said the store would have fix the promotion. This is affected my credit score and annoying me. Poor Buisness at connsDesired Settlement: Fix my balance and interest!

Business

Response:

Thank you for the opportunity to respond to [redacted] complaint. Our records show

on 5/**/13, [redacted] purchased a 60” Samsung TV with a 49-month Repair

Service Agreement Plan. Our records show [redacted] account was originally

setup as a GE account that did not include a cash option however; after further

review and research, we show [redacted] did qualify for a 24-month cash

option with GE. We have submitted the correct paperwork to GE to honor [redacted] request to have his account reflect as a 24-month no interest

account.

If we may

be of further assistance, [redacted] may contact Customer

Service at [redacted]

Kind regards,

Customer Relations

Review: I have been getting multiple calls on my cell phone from Conns Credit asking for a [redacted]. Each time, I explain that they have the wrong number. They always apologize but, they continue to call each day.My cell phone # is [redacted]. My name is [redacted] I am NOT [redacted] nor do I know a [redacted]. My cell phone is a pay as you go phone that I use for emergencies only. Not only is it harassing to continue to get calls from Conns after I've told them multiple times they have the wrong number but, I also get charged by my cell phone carrier for each call.Desired Settlement: Remove my cell phone number [redacted] from your contact records for [redacted] and stop harassing me with calls asking for him or asking if I know him.

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted] concerns regarding phone calls she has received regarding a

Conn’s account. We have determined this account belongs to another customer and Mrs. [redacted] phone number was linked to the account in error. We have placed a cease & desist on the telephone number associated with the phone number provided by Mrs. [redacted]. In

the event Mrs. [redacted] receives any further calls from Conn’s we ask that

she contact us immediately so we may address this matter further.

We sincerely apologize for any inconvenience Mrs. [redacted] experienced concerning this matter.

Review: [redacted]April 13, 2014[redacted]Dear General Manager or To Whom It May Concern:On April 6th, 2014, I bought a HP Envy 17 Touch Smart Notebook PC Model #[redacted] and serial #[redacted] I made this purchase at Conns located on HOU(70) GULFGATE, [redacted]7.Unfortunately, your product has not performed well, when the computer was turned on, it was very slow, I set up my email and other account information into my new device, when I tried to log in to Google, the computer seemed to be uploading the internet, but all of a sudden a pop-up box came up and said that the computer was not responding and suggested to diagnose the problem, I followed the instructions and the computer froze and I wasnt able to download any programs, the computer said that the proxy server wasnt responding. I took it back to the store to have it checked and get some help, but unfortunately the personnel at the store was not able to fix it. At this point I would like to return the product and cancel the contract. I do not want a computer that I wont be able to use and I am not willing to pay for the device any more. To resolve the problem, I would appreciate if you can replace the computer or take it back. Enclosed are copies of my records receipts, guarantees, warranties, contract, model and serial numbers, and any other documents concerning this purchase. I feel very disappointed on the product and service received at the store, and frustrated because my children cannot complete any school work and all other projects had been delayed due to this issue. I look forward to your reply and a resolution to my problem. I will wait three days before seeking third-party assistance. I have already submitted my complaint to the Revdex.com and the Federal Trade Commission. Please contact me at the above address or by phone [redacted]Desired Settlement: I would like to terminate the contract and I would like for CONN's to take the product back because I do not need a computer that doesn't work. I am not willing to pay any money if the computer is not working properly and therefore not even been used since I turned it on for the first time. I bought the computer last Friday, April 4th 2014. I took it back three times April 6th April 10th and April 12th, and the issue has not been resolved. I do not see a good disposition at CONN's to solve it.

Business

Response:

Thank you for

the opportunity to respond Mr. [redacted] complaint. Our records show on 4/04/14, Mr. [redacted] purchased Samsung

Hewlett Packard notebook with a 37-month Repair Service Agreement totaling

$2,056.73. Our records show on 4/14/14, Mr. [redacted] contacted service

regarding his notebook; stating the notebook was not connecting to the internet

and it freezes. A service call was set-up for 4/16/14;

upon inspection the technician found Mr. [redacted]’s notebook had a virus and

adware. The technician removed the adware and did a refresh to correct

the internet setting issue. Mr. [redacted] was contacted on 4/17/14 and was informed

his notebook was repaired and ready for pick up. As of 4/28/14,

Mr. [redacted] has not made any attempts to pick up his item. Mr. [redacted] time

frame to return or exchange his notebook has expired however, as a goodwill

gesture Conn’s is willing to extend the option with a 15% restocking fee.

Mr. [redacted] may visit his nearest Conn’s to pick up his notebook or return and

pay the restocking fee.

If we may be of

further assistance, Mr. [redacted] may contact Customer Service at 1-877-358-1252.

Kind regards,

Conn’s Customer

Relations

Review: I have had problems with our $3000 couch set for several months. My wife called to have repairs done on the plug to one of the couches and get the leather repaired on one of the corners. This has been an issue since the end of January. I called to find out why someone had not came out to do the repairs and they don't know what I am talking about. Some how the report or conversation with my wife was not taken down into the system. Then I called again to find out the extra money paid for the extended warranty is worthless. I does not cover anything. I asked the lady to send out several people so if it came to the point that the furniture was not going to be repaired they could go ahead and remove them from my home. I repeated myself several times during our conversation. The day I was expecting them to come to my home there was only one guy. He took a picture and never attempted to fix anything. I am very disappointed with the way everything was handled. During my several conversations with the Conn's service department I was transferred to several different associates. One of the associates gave me a false name. I demanded to talk to a manager and was on hold for nearly 20 min. before I just hung up my phone. Here I am in mid April and still no repairs and no movers. I do not want to pay for something I do not get to enjoy. It seems to me Conn's is selling bogus warranties to up their sales and trick customers into buying them. They run a good game on the customers telling them many things are covered under the warranties without a clue of knowing exactly what they are talking about.Desired Settlement: Conn's is very deceptive in their sales approach and blindsides their customers on what they are actually purchasing.

Business

Response:

Thank you for the opportunity to respond Mr. [redacted] complaint. Our records show on 8/23/13, Mr. [redacted] purchased a Dakota furniture set

with a 48-month FurnitureGard Plan from us. Our records indicate Mr. [redacted]

was scheduled for delivery and received his items on 8/24/13 in good order. Our records show on 3/28/14, Mr. [redacted] contacted us regarding his sofa;

stating prongs on the end came loose from plug, and stated abrasion on leather

was caused at the time of delivery. A service call was set-up on4/10/14; upon the inspection the technician found left

side front outside board damaged from hitting the wall, one prong missing from

power plug, and parts needed to be ordered to repair Mr. [redacted]’s sofa.

On4/14/14, Mr. [redacted] was contacted and was advised the

power cord was covered and would be replaced but the reported damage to her

sofa was not covered under her FurnitureGard. Therefore, we are unable to

honor Mr. [redacted] request to return or exchange. The power cord was

shipped on 4/16/14 directly to Mr. [redacted] and FedEx show it was

received on 4/18/14. Mr. [redacted] contacted

service on 4/28/14 stating he sent the part back to the manufacturer

and refused to have his sofa repaired; our records show the power cord was

received by FedEx on 4/23/14.

If we may be of any further assistance, Mr.

[redacted] may contact Customer Service at 1-877-358-1252.

Kind regards,

Kathryn James

Conn’s Customer Relations

Review: I purchased a table and chairs in April 2013. I noticed cracks around the edge of the table that are increasing daily. I have continuously called Customer Service, Service, the store in Hurst,Texas (where I purchased it)and the Corporate office and no one has helped me and no one will call me back. I have been calling for months. This is clearly a manufacturers defect and its under manufacturers warrant for one year. I contacted the manufacturer and sent pictures and was told they couldnt deal with me that I'd have to go through Conn's - Conn's tells me I have to go through the manufacturer and neither can contact the other. I stopped paying the payments on the table until I get this resolved yet I continue to get phone calls from collections. I want this resolved.Desired Settlement: I either want a replacement with a guarantee I wont have this same problem again or a refund in full.

Business

Response:

Thank you for the opportunity to respond to Mrs.

[redacted]’ complaint. Our records show on

3/14/13, Mrs. [redacted] purchased a Steve Silver Hamlyn dining room set which

consist of a table and 4 chairs with a limited manufacturer’s warranty totaling

$703.61. On 12/30/13, Mrs. [redacted] contacted us stating her tabletop was coming

apart. Mrs. [redacted] was informed that she only had manufacturer’s warranty and

the reported problem was not covered. As a good will gesture Conn’s has agreed

to schedule a service appointment to have a technician come and assess the

reported damage(s). We contacted Mrs. [redacted] on 3/26/14 and notified her that a

service technician will contact with the first available date. At this time we

are unable to honor Mrs. [redacted]’ request for an exchange however; we will

reevaluate her request after a technician inspects her unit.

If we may

be of further assistance to Mrs. [redacted], please contact Customer Service at 1-877-358-1252.

Kind regards,

Customer Relations

Consumer

Response:

We were told by the first person who contacted us regarding this Revdex.com complaint that we would be contacted by their Service department within 72 hours to schedule a date and time to look our table. We were not contacted for more than a week. Service finally contacted my husband last week and scheduled the appointment for this past Wednesday 4/10. My husband was not able to be there on that day due to an unforeseen doctors appointment. We called the Service Tech on the cell phone # we had for the Tech and he said he was on the road and didn't have his calendar with him but that he would call me back within a couple of hours to reschedule. I requested it be for the following Friday 4/12/14. Today is 4/14/14 and he nor anyone else at Conn's has called to reschedule.

Business

Response:

Our records show we contacted Mrs. [redacted] on

3/26/14 and notified her that a service technician will contact with the first

available date. Notes indicate the

service repair company (USQ) attempted to contact Mrs. [redacted] as follows:

3/27/14- 16:29 Left Message

3/28/14- 8:18 Left Message

3/28/14- Mr. Called and scheduled appointment for

4/9/14. Called with time frame.

4/9/14- Service call was cancel due to not at home.

Although I have been unable to confirm with whom

Mr. [redacted] spoke with, we are willing to schedule another service call as a

goodwill gesture. US Quality Furniture will

contact Mr. or Mrs. [redacted] by May 12 to schedule an appointment.

If we may

be of further assistance to Mrs. [redacted], please contact Customer Service at 1-877-358-1252.

Kind regards,

Customer Relations

Review: On April 15th 2014, I sent Conns a letter showing many inconsistencies with their credit reporting between the three credit reporting bureaus. Some of the inconsistencies were the dates of the delinquencies reported do not line up across the reporting agencies, the date the account was opened was different across the credit reporting agencies and going straight from pays as agreed to 60 days late. Conns received the certified letter on April 16th 2014. On 4/21/2014 I received a form letter from Conns dated 04/17/2014 stating they are responding to a Credit Bureau Dispute, which it was not. It was a direct dispute to the Data Furnisher as allowed by Section 623 of the FCRA. The letter states A thorough review of this payment history validates the delinquency history reported. If a thorough review was completed then the inconsistent reporting would have been corrected, and all three credit bureaus would reflect this. Also, this letter does not reflect the dispute of the date opened which is different across all three credit reporting agencies.Desired Settlement: I would like the account deleted from the credit reporting agencies

Business

Response:

Thank you for the opportunity to respond to Mr. [redacted] concerns regarding account #[redacted]. Mr. [redacted] is requesting the credit marks associated with this account be removed from his

credit.

We are obligated to report factual information to all

three credit agencies and we have finished researching Mr. [redacted] claim

regarding the credit marks associated with his account. We have

attached a copy of our findings and will mail him a detailed letter outlining

our findings to the address we have on file for Mr. [redacted] records.

Review: We purchased a refrigerator from Conn's in November 13' with a guaranteed delivery refund after "X" days. That time expired 2 months ago and we've contacted them twice regarding our refund check. Their excuse was that "many customers purchased during that time period so we're back logged processing the refund checks, but yours is now in the mail." We've contacted them twice and received the same response. We also returned our request via Certified Mail [redacted] signed for the envelope therefore we have proof of delivery.I've also researched on the internet and found that there are *Many* complaints of this very same issue.Desired Settlement: Refund immediately.

Business

Response:

Thank you for the

opportunity to respond to Mr. [redacted] complaint. Our records show on 11/19/13, Mrs. [redacted] purchased a LG refrigerator from us. At

the time of purchase Conn’s offered free delivery via mail in rebate. Per the free delivery rebate offer, once the

claim has been received there is a 10 week processing time. Customers are able to check the status of

their rebate by visiting www.rapid-rebates.com. We have check the status of Mr. [redacted] rebate

on his behalf and found his rebate was mailed to the address on file

3/12/14. The website indicates the rebate has since

expired. As a goodwill gesture Conn’s is

willing to reinstate the delivery offer.

A check for $79.99 will be mailed to [redacted] within the next 7-10 business days. If

we may be of further assistance, Mr. [redacted] may contact us at [redacted]

Kind regards,

Review: On many occasions, I have asked specifically to have Conn's stop harrassing me on the phone about my late payments. I am refusing to make another payment on an account that they have added insurance that I never wanted to begin with. They never asked me if I wanted it and I felt rushed in signing any agreements because the store was getting ready to close. I have tried since the beginning of the loan, to have the RSA insurance and warranty insurance cancelled and I kept getting the run around from each department while calling several departments to get answers. I am tired of the calls and I am not going to pay interest on insurance too. I have repeatedly asked Conns to redo my contract, or fix it and they have yet to do so. I am so tired getting 10 calls a day to make a payment when they won't fix my account.Desired Settlement: I want the full amount of the insurance and interest I paid on the insurance from the beginning of the loan and I was credit for the first payment I made that they used to extend my loan without my consent.I want them to take me off their automated call system and I want the harassment to stop. I have the bills the prove how often they call me every day. Please have this stopped. I would appreciate someone to call me on this issue, if you can. My number is [redacted].Thank You[redacted]

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted] concerns

regarding account #[redacted]. Mrs. [redacted] stated she has asked to have the

insurance and warranty removed from her account but we have failed to do

so.

According to our records, Mrs. [redacted] signed a 32-month

retail installment contract on July 17, 2013. The signed contract included property

insurance as well as Repair Service Agreements on both the computer and the

television.

Mrs. [redacted] received a pro-rated refund for the

repair service agreements on December 24, 2013 in the amount of $723.98.

Due to this being a secured retail installment contract purchase, the

merchandise must be insured until the contract is paid in full. In the event

the customer has an alternative insurance policy, they are able to send that

policy in to our insurance department to receive full credit as long as the

declaration page shows coverage from the date of purchase to the present

date. Mrs. [redacted] faxed in a copy of her declaration page proving she had

insurance; therefore, the property insurance was credited in the amount of

$538.63 to the account on May 14, 2014. This includes the insurance price of $401.96

and the finance charges for the interest of $136.67.

We are unable to re-write Mrs. [redacted]’s contract because

the contract was signed on July 17, 2013; however, we have honored her request to cease

all calls to the phone number associated with this account. If she would like

to remove the cease and desist request Mrs. [redacted] can contact us directly and

we can remove the cease and desist.

The current pay-off as of June 11, 2014 is

$2,460.82.

This includes a past due balance of

$341.04.

If Mrs. [redacted] would like to remit payment for the

past due amount, she can contract our collection department, make the payment

online through our web-pay service, or remit payment inside one of our store

locations.

Thank you,

Conn's Credit Helpdesk Specialist

Review: On May 29, 2014 I went to store location #[redacted] to payoff two accounts. The first account #[redacted] amount $762.00 (balance on account $761.09) and the second account #[redacted] amount of $1,312.00 (balance on account $999.94). I don't understand why I have to wait over 30 days before I receive my refund. Conn's have no department you can speak to about getting a refund. When a customer owes Conn's they will call everyday on the hour for their money, but I have to wait untill they are ready to send me my refund. Conn's should give me they same respect as I give them when they want their payment for products. I have been hassle by this company on more than one time.I would like to receive my refund by the end of June.Thanks,[redacted]Desired Settlement: Just return my refund of $312.06.

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted] concerns regarding account #[redacted]. Mrs. [redacted]

stated she made a payment on the account in the amount of $1312.00; however, the

payoff balance on the account was $999.92. She would

like her refund expedited and does not want to wait for the refund to go through

processing.

According to our records, on May 29, 2014, Mrs.

[redacted] submitted a payment in the amount of $1,312.00 for account

#[redacted] The account was overpaid by $312.06. She

contacted our customer service department to check the status of the refund due

to her on June 3,

2014 and was informed at that time that it could take up to 30 calendar

days to process the refund on the account. On June 12, 2014 a refund

in the amount of $312.06 was processed on account #[redacted] The final

refund check was mailed to the address we have on file for Mrs. [redacted] on June 18,

2014.

Please note, it can take up to

30 calendar days to process an overpayment refund on an account when it is paid

by check. The payoff amount and account information must be verified before we

can release the refund check. We must also confirm the payment has cleared the

customer's financial institution before a refund for overpayment can be

processed.

If Mrs. [redacted] does not receive

her refund check in the mail within 7-10 business days, we ask that she contact

us directly so we may track the check.

Review: To Whom It May Concern,I am writing this email to voice my extreme frustration and disappointment in Conn's customer service and follow through to resolution. I opened my account with Conn's in August of 2013, I have paid my monthly bills on time even paying more than required.. Within just a couple months my entire furniture set has to be replaced due to a manufacturer defects. The furniture could not be replaced with the same model since it had been discontinued. It makes me wonder if Conns was aware of the issues with the specific living room set but choose to ignore the defects and sell the set any way. In no way was I compensated for the defective furniture, time spent trying to resolve the issue, multiple trips to a store to pick out new furniture, the cost difference between the replacement set and the one initially purchased and multiple instances that I had to take off from work to wait for delivery and maintenance personnel. I was the customer caught in the middle, I was caught between your store and your customer service line, it was left up to me to figure out how an exchange could be done swapping from the defective set to a new set due to the number of pieces and being told that it was systematically impossible even though the new set cost less than the defective set. I was very specific with your personnel after visiting the store multiple times that I did not want to have my furniture delivered in multiple trips. I wanted it all scheduled on 1 day so that I only has to take one day off from work. At this point I had already missed multiple hours at work in an effort to resolve the issues I was having with the living room furniture. To my great disappointment your delivery personnel showed up at my house and did not have all four pieces explaining to me that some pieces were out of stock on backorder and that I would have to wait and once available delivery would be scheduled causing me to miss more time at work!This brings us to today. I have been very disappointed with the quality of furniture that I have received from Conns even more disappointed in the customer service that I have received. I called at the beginning of July and informed Conns that my second living room set showed signs of defect, an appointment was scheduled for a service technician to come out today 3 weeks later between the hours of 1-3. So here I am waiting for your technician taking time off from work once again waiting on Conns. I missed a call from your service department at 12:56pm I returned that call at 1:05pm I was informed that the technician was unable to find my house and would need to reschedule. I am dumbfounded as to how my home could not be found when Conns delivery and service department had been to my home at least 5 times in the past. The service department informed me that the technician could no longer come to home today and would need to reschedule only after 9 minutes! I called back in 9 minutes. So here I am another day with defective furniture, another day waiting for Conns, another day of missing time and pay from my Job the job that I need to pay Conns on a monthly basis. Let me interject this point. Dont let me be late by one day not one day Conns will call me 5-10 times per day looking for a payment being border line harassing with your collection practices. I AM OVERPAYING FOR A PRODUCT THAT I HAVE NOT RECEIVED!! I need my billing, service and product issues addressed ASAP. 1.Defective furniture 2.Multiple delivery dates set up after being told not to3.Multiple trips to the store to resolve issues with defective furniture4.Overpaying for a product that I have still not received5.Harassing phone calls6.Missed service appointments7.Loss of use of my furniture8.Missed time away from work.Very frustrated and disappointed Conns customer.Desired Settlement: I would like to be compensated for the time spent trying to resolve this issue. I would like to be given a credit for the price difference in the furniture I paid for in August 2013 and the furniture received as a warranty exchange for the defective furniture. I would like to be compensated for the multiple missed and required delivery/service appointment that resulted in me missing time away from work through no fault of my own but due to the sub-par service provided by Conn's.

Business

Response:

Thank you for the opportunity to respond to Mrs.

Armstong’s complaint. Our records show on

8/5/13, Mrs. [redacted] purchased a Franklin Parsons furniture set which consist

of three pieces (sofa, loverseat, and recliner) with a 1-year limited

manufacturer’s warranty. On 12/6/13, Mrs. [redacted] contacted us stating the

recliner seat cushions had lumps and material is bunching together. A service

call was scheduled for 12/17/13; upon inspection the technician found the seat

cushions were bunched up and looked mis-shaped on all three furniture pieces

therefore, Mrs. [redacted] was approved for an in-store credit amount of

$2499.97 to reselect all three pieces of furniture. Mrs. [redacted] reselected

the Jackson Brantley furniture set for $2404.97 which consisted of three piece

(sofa, loveseat, and chair) and received delivery in good order for the sofa

and loveseat on 12/28/13 however; due to the chair not being available for

immediate delivery, Mrs. [redacted] received the chair in good order on 1/9/14. Our

records show on 1/10/14, a credit of $102.83 was applied to Mrs. [redacted]’s

account for the price difference of the furniture she re-selected and on

2/10/14; a credit of $50 was applied to her account due to delivery delay.

On 6/16/14, Mrs. [redacted] contacted us stating

something was sticking out of the back of the sofa. Our records show we

attempted to contact Mrs. [redacted] on several occasion to schedule an

appointment however, we were unsuccessful in our attempts which caused Mrs.

[redacted]’s appointment to be delayed until 7/16/14. On 7/16/14, Mrs. [redacted]

was contacted by the service technician to verify address because he was unable

to locate her home however; he was unsuccessful contacting Mrs. [redacted] at

the number provided therefore she was notified the service appointment would be

rescheduled for 7/30/14. At this time we are unable to honor Mrs. [redacted]’s

request for additional compensation; no additional credit is due.

If we may

be of further assistance, Mrs. [redacted] may contact Customer

Service at [redacted]

Kind regards,

Customer Relations

Review: bought item on July 1 at store in [redacted], were suppose to deliver next days but instead took 3 days cause of error with the delivery service of delivery to the point they were going to reschedule 1 month ( without my knowledge or OK) after I bought the items. (at the time buying the items I was assured that delivery would had been the next day) After all those mistake I was told by Store supervisor and my salesperson that the delivery fee (129.99) were to be remove from my billing. Then on the 3rd of July went in store I cancelled the installation ( 379.99) and delivery already late 3 days and move my payment date to the 4th instead of the 1st of the month. ( store manager himself did the transaction for the change date and the credit to my account. 1st month came date was not change and credit not applied after emailing main office 4 times about the problem the said that my issue was resolve ( they did nothing) back to store in person 1 month later assistant manager herself submit again but no change but the date that I had to call main office and discus problem with customer service. still no change or no answer from store and main officeabout the credit that was to be applied. called again store and main office. Delivery person [redacted] resubmit the credit to be applied for the 3rd time to main office and 1 month later still no change or no response or answer from neither office or store. I spent time going in person emailing and hours on phone which I pay my minutes, I work night shift and my sleep time is daytime so to be able to go to store or contact anyone by email or phone cause me to get sleep deprivation on those days ( 6 days at least) to a point that I almost lost my job. Not considering all the stress that those situation are causing me< I have no clue as what to do to get my credit and it is not like I am bringing back material, all I did is cancel in person ( July 3rd)the installation and store manager did cancel the delivery fee I give them so many chances to resolve the issue but they keep ignoring me and I did refer them customer without expecting anything in return after all the problem they are causing me . ( I am not complaining about 50.00 but 500.00 on credit that I get charge interest on and my monthly payment should also be reduce for the total of the credit plus finance charge.) I am at a point that I do not want to make payment till they resolve issue, but I am an honest person and just want to resolve the issue. I don't know what to do no more.Desired Settlement: I want my bill to be corrected, the current payment to be credited and my payments lowered according to the credit due on my account, and Check of 550.00 for lost time, sleep deprivation which almost cost me my job since I sleep daytime, cellphone minute use, gas use to go 5 time to store, time spent and length of time to resolve the issue which after all the attempt on phone, email and in person. not counting that my payment should be lower

Business

Response:

Thank you

for the opportunity to respond to Mrs. [redacted]’ complaint. Our records show on 7/01/14,

Mrs. [redacted] purchased a [redacted] furniture set, 55” LG television, and a

[redacted] queen mattress and received delivery on 7/4/14. After further

review and research, we confirmed Mrs. [redacted] did request to have the

installation cancelled from her invoice and was offered free delivery due to

delay. On 9/15/14, we processed a credit in the amount of $552.04 to Mrs. [redacted]’

account for the delivery and installation charge. Once the credit applies to

Mrs. [redacted]’ account the balance due will be lowered however; the monthly

payments will remain the same. Our records show Mrs. [redacted] did utilize Conn’s

12-month cash option account and no interest has accrued to her account. At

this time we are unable to honor Mrs. [redacted]’ request; no additional credit is

due. We sincerely apologize for any inconvenience Mrs. [redacted] experienced as a

result of the delay.

If

we may be of further assistance, Mrs. [redacted] may contact us at ###-###-####.

Kind

regards,

Review: bought a [redacted] sound bar system back in 08/20/2012, bought also the extended warranty, in the two years I had to take the product back 3 times to get fixed for the same issue, on this 3rd encounter conns service department told me, that the warranty had expired on 08/20/2014 and cannot do anything about it, also contacted corporate office on 09/23/2014 spoke to [redacted] and told me the same thingDesired Settlement: I just want the original purchase price to be credited back so I can replace the soundbar system

Business

Response:

Thank

you for the opportunity to respond to [redacted]’s complaint. Our records

show on 8/20/12,

[redacted] purchased a [redacted] soundbar with a 24-month Repair Service Agreement

which expired on 8/20/14.

We received [redacted]’s complaint and found he contacted us on three separate

occasions regarding his soundbar.

· On 9/29/13 [redacted] contacted us; stating

one of the speakers were not working and making a buzzing sound. The

soundbar was received by service; the technician tested the sound and no

problem was found unit working correctly.

· On 10/23/13 [redacted] contacted

us; stating the sound would cut on and off. The soundbar was received by

service; the technician tested the unit and found the soundbar was

malfunctioning and needed to replace the main PCB. The technician ordered

the part on 11/01/13; the part became

available on 11/07/13. The repair

was complete on11/08/13; the technician

replaced the main PCB and tested the soundbar it tested ok.

· 9/22/14 [redacted] contacted

us; the soundbar is not working, the aux input was not working, and the

soundbar was shutting off and on. The soundbar was received by the

service department on 9/26/14. The

technician tested the soundbar all day on 9/29/14; no problem was

found the technician was unable to duplicate the problem [redacted]

reported.

Although

[redacted]’s warranty has expired as a onetime courtesy Conn’s agreed to waive

his assessment fee. Based on [redacted]’s service history his soundbar

does not qualify for an exchange. Therefore, we are unable to honor his

request to return/exchange his soundbar.

[redacted]’s soundbar is being sent back to the store, he will be

contacted once it has been received.

If

we may be of further assistance, [redacted] may contact us at [redacted].

Kind

regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

I don't agree with the response because the extended warranty had been expired 4 weeks only and its the same issue as before according to the tech

Regards,

Review: First, I went in to the store and bought a computer and ordered a bed. They informed me that the bed would not be delivered until the 24th of the month because they did not have all the parts. This was the fourth of the month. They called on the 23rd and said the driver would be calling to set up a delivery time on the 24th. I called on the 24th because I had not heard anything and was told that it would be the 25th before the bed would be there. On the 25th I still received no call, so I called again and was told it would be the 1st before the bed got there. No one ever called and said that no one was coming. I had gotten rid of my children's old beds and was getting the run around on the new bed.

Second, I missed my payment. I will be paying it by the due date next month, but I missed the last one. They call me multiple times a day from multiple different phone numbers. Some leave messages some do not. My voicemail is full right now so they cannot leave messages. The calls started today 9/26/14 at 8:37 am. I have received 6 calls since then and it is 11:59 right now. The calls came in at the following times: 8:37 am, 9:45 am, 10:24 am, 10:39 am, 11:12 am and 11:47 am. They have also been calling my work phone. I had to call them and tell them that they were going to get me fired. No more calls since then. The customer service was terrible and now the collections are violating the Fair Collections Act. My next report is to the AOG about the harassing phone calls.Desired Settlement: I expect collection phone calls, but this is a little out of control. There is no need to call me every 30 minutes. They should stop calling so much. I also received no kind of apology for the ridiculous way I was treated over the bed. I had to cancel the order and did not get the money back that I put down on it. It was instead transferred to the computer contract but does not show up in the balance.

Business

Response:

Thank you for the opportunity to respond to [redacted]’s concerns

regarding account #[redacted]

stated she purchased a computer and a bed; however, the bed was not in

stock. She signed a replacement contract

removing the bed and she kept the computer.

According to our records, [redacted] signed a 24-month replacement

contract on July 25,

2014. That contract stated the

first payment was due on September 4, 2014.

[redacted] began receiving collection calls when her payment became past

due.

[redacted] made a down payment of $190.00 for the total amount of the

contract including the bed. When the

replacement contract was implemented, the $190.00 transferred to the new

contract.

The payoff balance on the account as of September 30, 2014 is

$1142.53. This includes a past due

payment of $63.77. If [redacted] would

like to pay the account balance in full, we ask that she call the day she plans

to submit the payment for an up-to-date payoff quote.

We value [redacted] as a customer and appreciate her bringing this

matter to our attention.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

Regards,

There is no care for customer satisfaction from this company. Still absolutely no regard to the fact that my children had to sleep in the floor due to the fact that Conn's could not get the order together in the time they told me. No regard to the stress it caused and the manager st the store was trained well by corporate in the fact that he didn't give a darn either. Great customer service Conn's. I let everyone that brings you up about how the company is and will continue. As far as the collection calls go, I understand that I am late on the payment, but for your company to call me 6 times in 4 hours is ridiculous and considered harassment. Since you didn't address the complaint and just the fact that I am late on my payment, the next time I feel like you are harassing me, I will contact the attorney general and get it taken care of...

Business

Response:

Thank you for the additional opportunity to respond to

[redacted]’s concerns regarding account #[redacted] stated she

purchased a computer and a bed; however, the bed was not in stock. She signed a

replacement contract removing the bed and she kept the

computer.

According to our records, [redacted] signed a 24-month

replacement contract on July 25, 2014.

That contract stated the first payment was due on

September 4,

2014.

[redacted] began receiving collection calls when her

payment became past due.

We will place a cease and desist on the telephone

numbers associated with [redacted]’s account.

We value [redacted] as a customer and sincerely apologize for

any inconvenience she has experienced due to this matter.

Review: I purchased a Gas Stove. It was installed by Conn's. There was a gas leak. The sales person was called. He said call the gas company. The gas company was called. They condemded the installation, put a yellow sign on the stove and turne dthe gas off because of the danger involved. I called and emailed Conn's and was told that they have a 24-48 hour waiting period prior to someone calling back TO SET AN APPOINTMENT. I sent a text to the sales person and there's nothing that he can do. In addition to their waiting pertiod , the gas company would also take a 2-3 days waiting period prior to their coming out to release the stove for use.

This is a GAS LEAK. This is a highly dangerous situation caused by their inadequate installation. I have grandchildren who will not be able to even eat breakfast before school or have dinners cooked. This is just so frustrating.Desired Settlement: I want the job completed immediately and an adjustment on the account for the exceptionally poor customer service.

Business

Response:

Thank you

for the opportunity to respond to Mrs. [redacted] complaint. Our records show on

8/21/14, Mrs. [redacted] purchased a GE gas range with a 48-month Repair Service

Agreement Plan an elected Conn’s Installation service; Mrs. [redacted] range was

delivered and installed on 8/22/14 by Conn’s Installation team.

After

further review and research of Mrs. [redacted]’s complaint, we found there was a problem

with the original installation. As of

10/10/14; we have verified that Mrs. [redacted]’s range has been re-installed by our

Houston delivery team and no further issue has been reported. We sincerely apologize for any inconvenience

Mrs. [redacted] experienced as a result to the installation.

If

we may be of further assistance, Mrs. [redacted] may contact us at [redacted]

Kind

regards,

Review: I bought a $700 LG dishwasher and it quit working 2 days after it was delivered. I have called 5 times over the past 2 weeks to get this resolved and every time they tell me someone will call me back. I have not received a call to date. I didn't spend that much on a dishwasher to have to do them by hand. The service before the sale was great. The after the sale service is the worst I have ever experienced.Desired Settlement: If the motor has problems after doing 2 loads, I don't want it repaired, I want it replaced with what I bought...A NEW dishwasher, not a repaired one.

Business

Response:

Thank

you for the opportunity to respond to Mr. [redacted] complaint. Our records show on 7/12/14, Mr. [redacted]

purchased a LG dishwasher with a 48-month Repair Service Agreement Plan and

received delivery on 7/26/14 in good order. On 8/5/14, Mr. [redacted] contacted us

stating the dishwasher displayed an error code LE and stops during the cycle.

Our records show there was a delay locating a service provider to assess the

dishwasher due to the location Mr. [redacted] resides. Once a technician became

available Mr. [redacted] service appointment was scheduled for 8/20/14; upon

inspection the technician found parts needed to be ordered for repairs. On

8/26/14; the technician replaced the main board and reported the unit was

working properly. At this time we are unable to honor Mr. [redacted]’s request for

an exchange due to the repairs have been completed on the dishwasher.

If we

may be of further assistance, Mr. [redacted] may contact Customer Service at [redacted]

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. What she fails to mention is that I received the dishwasher 2 weeks after I purchased it. I did not buy a 48 month repair program. Conn's acted like they didn't care to resolve the issue and after waiting 3 weeks with no returned phone calls, they pawned me off to LG. Then it was 2 weeks later that my dishwasher was repaired. Now it is louder than it was before. I have never been treated worse and will never buy another item from Conn's nor an LG item. [redacted]

Regards,

Review: I purchased a freezer from Conn's in May. Within a week I started having issues and called for service. Their tech came out. Issue was not resolved. After the 3rd service call, the center told me to fill out a loss food form. I submitted it and it was denied because I didn't purchase their extended warranty. But had I returned it before the 30 days, Conn's would have charged me a restocking fee After numerous service calls my freezer is still not working. The tech that usually comes out has been very helpful but neither Conn's or Fridgidaire are being helpful. I have lost over $250 worth of food while both companies figure out who is responsible for fixing the freezer and doing trial and error to get it fixed. But Conn's expects their monthly payments on timeDesired Settlement: I would like my freezer to be exchanged and to be compensated for the lost food. If they won't compensate me in cash for the food, then I would like the difference of the cost of the freezer and the claim I submitted. Or have my payments suspended until the issue is solved.

Business

Response:

Thank you for the opportunity to respond to [redacted]’

complaint. Our records show on 5/25/14, [redacted] purchased a [redacted] freezer with a 1-year limited manufacturer’s warranty. [redacted]

was scheduled and received in freezer on 5/26/14 in good order.

We received [redacted]’ complaint and found she contacted our

service department on four separate occasions stating her freezer was not

freezing.

Review: Conns failed to send refund payment and have been getting different information by customer services. I returned a product that had warranty and unfortunately they no longer carry this item so they where going to mail me a check for what I paid. I submitted the refund request on 8/19/14 and called customer service multiple times at which they would indicate that the check had been mailed.Desired Settlement: 479.58

Business

Response:

Thank you for

the opportunity to respond to Mrs. [redacted] concerns regarding account

#[redacted]. Mrs. [redacted] stated she

has not received her refund check from Conn’s.

According to

our records, Mrs. [redacted] was issued a refund check in the amount of $479.58

on August 27, 2014. On September 19,

2014 Mrs. [redacted] called in to update her address.

The refund

check was sent to the incorrect address.

We have confirmed the refund check has not been cashed and has been

returned to us.

We have

updated Mrs. [redacted] address in the system and the check will go out in the

mail today, October 31, 2014. Please

allow 7-10 business days to receive the check.

We ask that

Mrs. [redacted] contact us in the event she does not receive the check within

7-10 business days so we may track its location.

We value Mrs. [redacted] as a customer and appreciate her bringing this matter to our

attention. Thank you,[redacted]

Business

Response:

Thank you again for the opportunity to respond to Mrs. [redacted] concerns regarding her refund.The refund check was returned to us a second time due to an incorrect address. We have confirmed the refund check has not been cashed and will attempt to send it out again.We have attempted to contact Mrs. [redacted] to obtain the correct address but have been unsuccessful in our attempts. The check will go out in the mail today, December 5, 2014. Please allow 7-10 business days to receive the check.We ask that Mrs. [redacted] contact us in the event she does not receive the check within 7-10 business days so we may track the location of the check again. We value Mrs. [redacted] as a customer and appreciate her bringing this matter to our attention. Thank you, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.

Please forward my mailing and contact information:[redacted]