B & H Photo-Video, Pro Audio

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

As I stated in my complaint I do not believe that issues between your company and [redacted] are my problem, they are yours. I made a purchase and received an order confirmation from B&H, not [redacted]. Your company sold me a product then failed to deliver and are not making it right offering a fair deal as compensation. Offering a $100 discount on a non-sale priced item is hardly equivalent to the purchase I had made, it is offering me a much smaller or much lower quality product. MANY OTHER RETAILERS offered this SAME model at the SAME price point as you ($397) on Black Friday weekend, but because I chose to order from your company I am not getting the TV. Your company caused me not to purchase from another retailer and is now leaving me empty handed because you overreached. I am aware the TV was heavily discounted, that is the point of making a purchase during that time period, to receive a deep discount, something you have now denied me. This is not good customer service. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]
[redacted]
[redacted]We appreciate this customer's order and regret his confusion. We record phone conversations between customers and our employees, particularly our sales associates. According to our recordings we first informed the customer that the...

Canon printer was not in stock in our warehouse and then subsequently confirmed, via our buyer, that our vendor had advised us it was in their warehouse. We placed our order with them. Normally the vendor would drop-ship this directly to the customer but that's not an option here because this customer is not in the USA. The printer is in transit to us and we are confirming the ETA with the shipper.We did not misrepresent this product's availability nor did we (or would we ever) lie to a customer. Considering the customer's dissatisfaction it would be understandable if he chose to cancel this portion of his order. To do so, the customer should contact [redacted].-- Henry P[redacted]B&H Photo-Video

[redacted]
[redacted]
[redacted]On April *, 2016 the customer ordered an ASUS 15.6" R556LA Notebook, Canon printer and Microsoft Office Home & Business 2016 for Windows. Our return policy, which is on our site and printed on the back of the invoice he received...

with his merchandise specifies Final Sale & Nonreturnable Items: Unwrapped/opened computers and computer software. We do exchange computers which are defective out-of-the-box for another of the same product.Our return policy is also limited to thirty (30) days from the date of purchase. On May **, 2016 we offered this exchange even though the return policy time period had elapsed. Subsequently, as a courtesy, we offered to accept the return of the computer for a refund. The Microsoft software cannot be returned for exchange, refund or store credit. Return authorization has been emailed to the customer for the computer. With it we sent a pre-paid [redacted] return label. When we receive and process the return we will issue a refund to the same credit card account used for the original purchase. In passing, I should mention the computer is covered by the manufacturer's 1-year warranty.-- Henry P[redacted]B&H Photo-Video

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
The response talked about that the promotion was expired but I could see it when I purchase the product and even after that. As it didn't say the expiration date and the advertisement was still on, the promotion should be effective. In my attachment I put the screenshot after I put the order.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The laptop was used 2 weeks and it stopped working. As a customer, we did not do anything wrong. We did not wipe the monitor before we send it back to B&H because we were upset that B&H sold the defected product to us. I wiped the screen after B&H sent back the product and it is all cleaned.
We are the victim of the defected product --- a laptop that my 13 years old saved one-year of his allowance ($800) to buy. As a customer, we did not do anything wrong. Why B&H charge us 15% fee? We are qualifying for a full refund of this laptop. Image the same situation happen to you and how you feel?
I spend hours and hours of my time to deal with B&H. My son got very sad during the situation. All those are expensive.




In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]
[redacted]
[redacted]...

[redacted]This customer purchased a ELM120H =  Elite Screens MANUAL/WHT 120"/16:9 - Max White Screen on January **, 2015. At the time an inadvertent website error, since corrected, had this item coded with a "free shipping" tag. That was an error, which we regret, but an error nevertheless. Our site says, "Prices, specifications, and images are subject to change without notice." The screen weight is approximately 25.4 lbs. Free shipping for this item is economically unfeasible. It would be in our interest to cancel this order and issue a refund rather than ship the order with no shipping fee. Were the customer to place the same order today his shipping fee options would be: - Common Carrier - Curbside Delivery = $176.00, or - White Glove - In Home Delivery = $266.00A screenshot of the relevant page on our site is attached. Under the circumstances, the $50.00 s&h fee charged to the customer (a charge which he agreed to accept) represents a considerable savings for him and a considerable sacrifice for us. We decline to issue the requested refund and consider this matter closed.-- [redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The company is not providing a valid solution. The "Choose Pre-Pay Duties & Tax, no additional charge at delivery" is UNDER the Free Shipping to Canada tab. The Camera is valid for the free shipping. Their website does imply at there is no additional cost to purchasing the camera which is misleading.   
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]
[redacted]
[redacted]The customer purchased a NEFPNE40002 = Nebula 4000lite 3-Axis Brushless Handheld Gimbal Stabilizer with Battery Pack which included a Limited 1-Year Warranty from Filmpower. Our return policy is thirty (30) days from the...

date of purchase. The first after-sale contact from the customer to our customer service department is dated 11/**/15, three (3) months after the purchase and long after our return policy had expired. The manufacturer's website is is [redacted] where they advise customers that if warranty service or support is needed, the customer should contact [redacted] or [redacted] or use Address: [redacted]  [redacted]  [redacted] They further say, "Base on San Francisco, the hottest tech zone of U.S.A. Filmpower Inc. is growing fast and making hottest filmaking equipment." We regret the customer's dissatisfaction and confusion and once again, direct him to seek assistance from Filmpower in California.-- Henry P[redacted]B&H Photo-Video

January **, 2017Revdex.com complaint #[redacted]B&H Web No: [redacted]On Dec *, 2016 under B&H [redacted] a 25.00 gift card was issued. On Jan *, 2017 under B&H [redacted] a second 25.00 gift card was issued. On Jan *, 2017 under B&H [redacted] an additional refund for 16.95 was issued.The customer has been made whole and the matter is now concluded.-- Henry P[redacted]B&H Photo-Video

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Mr. P[redacted] makes incorrect statements. He claims the "bill-to and ship-to data were provided" to B&H by me during the transaction...which is clearly untrue. That address data was very old data, stored somewhere on the B&H web servers, and never entered by me during the course of the transaction. If B&H had tried to run my AMEX with that outdated address, the charge would not have cleared. It would have been rejected. From the shopping cart on the B&H website I entered my name, my correct and current address, and my AMEX card number. That is why the charge was allowed to post to my AMEX account. When I then logged into my account, at that point it appears that B&H attached an old, outdated address as my billing and shipping address. If the mere logging into my account caused the address to revert to a previous address, unassociated with the credit card I just paid with, that is indeed a problem that B&H should be concerned with as it puts the customer at risk.During a cursory examination of the shipping email, I saw that it said "shipping address: same as billing address" -- and since I had just entered my correct billing address (and had previously ordered and received merchandise with the same address) I did not investigate any further. Regardless, when the shipment didn't arrive and I discovered the nature of the error, I immediately took steps to make arrangements to retrieve my merchandise. However, despite having both my phone number and email, B&H did not attempt to contact me to find out what the problem was, and despite the fact that I contacted them -- and their representative was aware that I had arranged to pick up my items because he indicated in his response that he had seen arrangements made to pick via my tracking number -- B&H still had my merchandise sent back to them, so when I went to pick up my merchandise it was not there and already en route back to New York.Not only did B&H contribute to a mistake in which address the shipment was sent to, but they also failed to contact me about a failed delivery attempt for merchandise that I had already paid for and they requested the a return of the merchandise to them without telling me, after I had contacted them, also causing me to waste a trip to the [redacted] depot to pick up my merchandise. So, they contributed to the incorrect shipping address and then took actions that made it impossible for me to pick up the items I purchased. They owe me a full refund. 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]
[redacted]
[redacted]This should not be a Revdex.com complaint at all. the customer has a technical problem making the equipment he ownsw work properly. This is a technical customer service issue which should be addressed with the manufacturer. The customer originally wrote, "[redacted]"I have demonstrated that was and is incorrect. If the customer reaches out to [redacted] they will be the source of assistance. Neither the Revdex.com nor B&H is equipped to offer this technical support. -- Henry P[redacted]B&H Photo-Video

December *, 2016Revdex.com complaint #[redacted]B&H [redacted]This customer posted the same complaint in [redacted]. There, we replied as follows:Thank you for your order and this feedback. We regret your dissatisfaction. We consider price-match queries on an individual case-by-case basis, usually before a...

purchase has been made. We try to say Yes as often as e can and regret when we must say No. In this instance we could not agree to match the price and apologize there was any confusion about it.-- Henry P[redacted]B&H Photo-Video

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

B&H Photo has not filed a claim with [redacted].
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

November **, 2016Revdex.com complaint #[redacted]B&H Web No: [redacted]On Nov **, 2016 the customer purchased a APIPPM128RG = [redacted] 9.7" iPad Pro (128GB, Wi-Fi Only, Rose Gold). The serial number of the individual item we sent to him is SDMPRF91YH1MV. That item was sent to him in exactly the condition we...

received it from [redacted], brand new, unopened, and not previously sold. We regret [redacted]'s unfortunate habit of confusing the dates a product is sold to a retailer with the date the retailer sells it to an individual customer. On Nov[redacted] we emailed return authorization [redacted] with a pre-paid [redacted] return label for his convenience. The customer has the choice to receive a refund, another of the same item, or store credit to purchase something different altogether. -- Henry P[redacted]B&H Photo-Video

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 This is for everybody to see how B&H Customer Service works. Hands off. You help yourself! They are not willing and nit going to help you if you buy a faulty thing.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:I have checked [redacted] and yes they DID the right thing!! thank you for you help
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: I refused to give into this company , there policy are pointless for good paying customers. I used my money not company credit , there look at you like your nothing . Thank a God I hope my package gets to me this time good luckyou lost a great customer. Happy Holidays. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. Although I'm not fully satisfied with the response as it doesn't answer my inquiry. I rather spend my time doing more productive things as it seems they won't be providing a further explanation than they already have. I've received the monitor and nor the monitor. I rather spend my time doing more productive things. I have received the monitor and currently using it although still not perfect as there's a dead pixel / dust inside the monitor, I don't want to have to wait again for another replacement.
Sincerely,
[redacted]

[redacted]
[redacted]It should be apparent that free shipping does not mean that every possible charge or fee is also free. Shipping is free, i.e. there is no charge for the Purolator or [redacted] service to bring the purchased merchandise from our warehouse to the customer. Tax, duty, brokerage, customs, etc., are not shipping and are not included in the "free shipping" offer. I feel obliged to point out the person making this complaint has not made any purchase from us and if that individual is not satisfied with the services we offer he or she is under no obligation to do so.-- Henry P[redacted]B&H Photo-Video

April *, 2016[redacted]The customer purchased a [redacted] Action Camera on 03/**/16. The product's description on our site includes an "in the box" tab which lists:Profile MountRotating Surface Mount4GB MicroSD CardUSB CableLimited 1-Year...

Warranty With this item the customer also purchased these accessories:Contour Camera Charge Kit SanDisk 32GB Ultra UHS-I microSDHC Memory Card (Class 10) Contour Flex Strap Mount-- free with purchase of the cameraThe customer contacted our customer service department on 04/**/16 at which time we offered to create and email return authorization for any of the accessories he did not wish to keep. The customer gave us no indication a return authorization was desired, so none was issued. If the customer wants us to create a return authorization he can email [redacted] or visit the "My Account -> My Orders" section of our site and create one himself. -- Henry P[redacted]B&H Photo-Video