B & H Photo-Video, Pro Audio

January **, 2017Revdex.com complaint #[redacted]B&H Web No: [redacted]The order was processed as submitted to us and shipped per the customer's instruction. A copy of the invoice is attached. The same billing and shipping information were on the order confirmation email sent to the customer when the...

order was submitted to us and the customer could have contacted us then, before the order was shipped, with any correction.We made no change or alteration to this transaction in any way whatsoever.The same order confirmation said (emphasis added), "Note: Signature may be required upon delivery." The customer's complaint that, "This shipping invoice says the package must be signed for," is incorrect. Since the package was delivered as addressed, the onus is on the customer to contact local law enforcement to report it was stolen. Noting that the matter under dispute is valued at $19.99, as a courtesy, despite our having fulfilled this order perfectly, we will issue a refund.-- Henry P[redacted]B&H Photo-Video

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The fact is that [redacted] said that I am not the shipper, B&H has to take the responsability for that. In fact B&H should have [redacted] paying for the merchandise.why B&H doesn't legally, I mean in writting, transfer his middle man position to Revdex.com or me direcly  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
Per my conversation with [redacted], this complaint has not been resolved. B&H merely said to contact the mfg., [redacted], which I have attempted twice. I have received no response.  Since the purchase was made from B&H , it seems it is their responsibility to resolve this matter and refund my payment.   Thank you,  [redacted]Sent from my iPad
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

April **, 2016Revdex.com Complaint #[redacted]B&H customer code [redacted]I am posting this because the Revdex.com requires I do so. -- Henry P[redacted]B&H Photo-Video

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Why are you ignoring the conversation on May [redacted] where your rep told me that they are going to reissue the 4% because you did offer it at the time of purchase because your phone rep also told me at the time of purchase that I would get 4%.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

January *, 2017Revdex.com complaint #[redacted]B&H Web No: [redacted]We appreciate this customer's order and regret the delay. Our vendor has been dealing with a technical issue whcih has delayed the process of getting this download distributed. We are in touch with them several times per day and hope to...

see this resolved shortly. -- Henry P[redacted]B&H Photo-Video

November **, 2016Revdex.com complaint #[redacted]B&H Web No: [redacted]On Nov **, 2016 the customer placed an order which included a SASMR770NZS = Samsung Gear S3 classic Smartwatch (Large Band). On our site this item is annotated:New Item - Coming SoonExpected availability: Not availableThis is a new...

item. We are accepting orders and they will be filled in the order they are received.This information is prominently posted on our product page for this item. We regret our vendor's delay. We will fill all back orders for this item as speedily as possible. We fill back orders oldest first, in the order we received them.-- Henry P[redacted]B&H Photo-Video

June *, 2015Revdex.com Complaint #[redacted]B&H Web No: [redacted] dated 5/**/15B&H [redacted] dated 5/**/15On 5/*/15 the customer ordered an item which was inadvertently incorrectly described on our site. We regret that error which we are now in the process of correcting. Our website disclaimer...

states, "Prices, specifications, and images are subject to change without notice. Not responsible for typographical or illustrative errors."On 5/*/15 we created and emailed return authorization [redacted] for the merchandise he received. On 5/**/15 we created replacement order [redacted] with the monopod and head the customer wanted as a la carte items and with an appropriate adjustment to the price. On 6/*/15, at the customer's request we created return authorization [redacted] for these items. We also offered the customer a $50.00 gift card if he chose to keep these items, items he apparently wished to purchase when the original web order was created. As a gesture of generosity and in compensation for his inconvenience we also offered the option of sending a $25.00 gift card if he chose to follow through with this return authorization and send these items back.So, the error on our site is being corrected. The customer has been offered the choice to keep the items he now has and get a $50 gift card or return them and we'll send a $25 gift card. He should contact [redacted] when he's decided.-- [redacted]B&H Photo-Video

May *, 2016[redacted]
[redacted]The customer saw an advertisement for a product we sell on another web site. The ad was not placed by us and we were and are not responsible for either the placement or the contents. The advertised product was apparently this:Bescor FP-500S Studio Daylight LED Light Kit with Case B&H # [redacted]
[redacted]Unfortunately due to an error in the ad, for which we take no responsibility at all, the price shown was for this similar, lower priced, but not identical product:[redacted]
[redacted]After going to our web site the customer purchased this second item, without the case, for a considerably lower price. In order to do so the customer visited our product information page at [redacted] which is clear and unambiguous in its description. In answer to the customer's question, the bag is included in the kit, but the customer did not purchase the kit.Our return authorization # [redacted] was emailed on Apr **, 2016. A refund will be issued when we have received and processed the return.-- Henry P[redacted]B&H Photo-Video

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The company "B&H Photo" sold us some equipment that got bad too soon and are currently causing us to spend money or to lower our level of production. We need B&H Photo to send us a loners camera while they repair the defective one then everything would be fine, if not we want a new non-defective camera.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]Revdex.com Complaint #[redacted]B&H Web No: [redacted] placed 5/**/15B&H Web No: [redacted] placed 6/**/15The customer placed two orders. Each order was for one DJQCGPMV111 =  DJI Phantom 1.1.1 Quadcopter with GoPro Mount. The first order was shipped 5/**/15. It is being returned to...

us and [redacted] reports they expect to deliver it to us today.The second order was shipped 6/*/15. It has been recalled and is also being returned to us.For both transactions we have processed refunds this morning. We regret the confusion and the customer's inconvenience.-- [redacted]B&H Photo-Video

[redacted]This transaction was placed via our web site on March **, 2016. The package was shipped, per the customer's instruction, via [redacted] on March **, 2016. The [redacted] package tracking number was [redacted]A copy of the relevant page from...

the [redacted] package tracking site is attached. [redacted] made a delivery attempt on March **, 2016. Later the same day the customer submitted a delivery change to [redacted] so the package could be picked up from a [redacted] location. The package's progress is documented on the attached page and shows the package was delivered on March **, 2016.Because the customer initiated the delivery change, the customer must now pursue this with [redacted] directly. If [redacted] reimburses us for the value of the package contents we will refund the customer. -- Henry P[redacted]B&H Photo-Video

[redacted]
Revdex.com complaint #[redacted]
B&H Web No: [redacted]
B&H Web [redacted]
B&H Web [redacted]
B&H Web [redacted]
Our position is unaltered. The customer's "swearing" is contradicted by UPS reports.
--
[redacted]
B&H Photo-Video

[redacted]
[redacted]
[redacted]The customer ordered an LG 34UM68-P 34" 21:9 UltraWide FreeSync IPS Monitor B&H # LG34UM68P on 8/**/16. At the time the monitor was not in stock and we said so, specifying, "Ship Time: Not available. Estimated arrival at...

B&H is 7-14 business days." When the customer advised us this monitor was defective we sent return authorization and a pre-paid return label for his convenience. On 9/**/16, under our [redacted], we sent another of the same monitor. Like the first, it was brand new and shipped to the customer as we received it from our vendor.On 10/*/16 we emailed return authorization and a pre-paid return label for the second monitor.We record serial numbers of items we ship from bar codes the manufacturer affixes to the outside of their package. The second monitor had serial number 608NTFA6P963. Using that data we can confirm the monitor was shipped brand new. it was not previously sold and returned, it was not a demo or an open-box product or a "second." The customer's allegation we are trying to deceive and cheat him is without merit.Normally we ship a replacement item when the returned item is received and processed here. Under the circumstances I will ask if we can expedite this and send a third monitor when UPS confirms the return is en route. -- Henry P[redacted]B&H Photo-Video

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved bMy position has not n will not change either. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]
[redacted]
[redacted]The customer saw an advertisement for a product we sell on another web site. The ad was not placed by us and we were and are not responsible for either the placement or the contents. The advertised product was apparently...

this:Bescor FP-500S Studio Daylight LED Light Kit with Case B&H # [redacted]Unfortunately due to an error in the ad, for which we take no responsibility at all, the price shown was for this similar, lower priced, but not identical product:Bescor LED-500S Studio Light (100-240VAC) B&H # BELED500SITAfter going to our web site the customer purchased this second item, without the case, for a considerably lower price. In order to do so the customer visited our product information page at [redacted] which is clear and unambiguous in its description. In answer to the customer's question, the bag is included in the kit, but the customer did not purchase the kit.When the customer complained we explained this in minute detail and offered to sell the Porta Brace PR-C2LED Compact Padded Case for LED LightsB&H # POPRC2LED or the Arriba Cases AC160 Padded Lighting Fixture Case B&H # ARAC160 to the customer for half the retail price. The customer declined.Our return authorization # [redacted] was emailed on Apr **, 2016. A refund will be issued when we have received and processed the return.-- Henry P[redacted]B&H Photo-Video

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I swear I did not recieved the orders that I mentions before.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 B&H scanned the serial number on the box they shippedme, not the camera inside the box. The box that I returned matches serialnumber [redacted]  Neither party canprove what was the serial number on the camera inside the box. A mistake couldhave been made when the camera was packaged inside the factory or even duringthe return process. I have not had any other Insteon cameras and I am onlyreturning it because the camera requires a smartphone and is not compatiblewith [redacted] software which I found out after contacting Insteonsupport. I am confident that I returned the camera B&H originally shipped me.Matching serial number is not a condition of return and the RMA should be approvedaccording to return policy that B&H and I agreed to at the time ofpurchase.  
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

February **, 2015Revdex.com Complaint #[redacted]B&H Web No: [redacted]On Nov **, 2014 the customer ordered a LOPM160SG = Lowepro Messenger 160 AW bag. It was delivered Monday,  11/**/2014.On Jan *, 2015 the customer requested and we emailed return authorization. The customer indicated he wanted to...

exchange this item for a LOPM200SG = Lowepro Pro Messenger Bag 200 AW.We received the returned item on Jan **, 2015.Under [redacted] on Jan **, 2015 we shipped one LOPM200SG = Lowepro Pro Messenger Bag 200 AW. It was brand new and shipped as we received it from our supplier. It was delivered 1/**/2015. That afternoon we generated and emailed return authorization [redacted] with a pre-paid [redacted] return label. The customer indicated hewanted to exchange this product for another of the same item. We advised the customer that our standard procedure was to ship the replacement item when the return was delivered to us and processed by our return department. We also advised the customer that as a courtesy we would ship the replacement item as soon as [redacted] could confirm the return was en route to us. The customer did not inform us when the return was handed over to [redacted]. We received the return Jan **, 2015. Under [redacted] on Jan **, 2015 we shipped another LOPM200SG = Lowepro Pro Messenger Bag 200 AW. It also was brand new and shipped as we received it from our supplier. It was delivered 1/**/2015. That afternoon the customer informed us that this item also was unacceptible. We asked the customer if he preferred another exchange or a refund or to keep the item he;'d received. There is no indication in the customer service database for this customer that we received his reply.Unfortunately the Lowepro Pro Messenger Bag 200 AW has been discontinued by the manufacturer and is no longer available. The nearest product from the same brand now available is the LOPM180SG = Lowepro Pro Messenger Bag 180 AW.The customer's options: - Keep the bag he now has and we will issue a $20.00 refund as a courtesy. - He can return the bag he has now for a refund. - He can return the bag he has now to be exchanged for the Lowepro Pro Messenger Bag 180 AW (or for any other bag we sell from any brand).The customer can indicate his preference by contacting [redacted]-- [redacted]B&H Photo-Video

April **, 2015Revdex.com Complaint #[redacted]B&H Web No: [redacted]This customer placed an order on January *, 2015 for a  Formatt Hitech 100mm 6 Pocket Filter Wallet = B&H # FOFW100. It was not in stock when the order was placed and, despite repeated assurances from the manufacturer, is not in...

stock today. We regret that the manufacturer has been unable to provide us with either the product or with a reliable estimate of when it will become available. We have communicated this to the customer periodically, most recently on Apr [redacted]. A complaint here will not alter the product's status or the manufacturer's reliability.Other similar items which are in stock are on our site at bhpho.to/1OHoC9h. If the customer wishes, he can ask our customer service department to swap the originally ordered item for one of these, or we can, at his direction, cancel the order and refund the $19.00 purchase price.-- [redacted]
B&H Photo-Video