B & H Photo-Video, Pro Audio

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 They are not being truthful, I told them that the software was defective and they said once I open the software I cannot return it.  How can I find out the software is defective if I did not open it?
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

July **, 2015Revdex.com Complaint #[redacted]B&H Web No: [redacted]The customer purchased a DJP3P =  [redacted] Phantom 3 Professional Quadcopter with 4K Camera and 3-Axis Gimbal on 6/**/15. It was shipped the same day and [redacted] reports it was delivered on 6/**/15.On 7/**/15 the customer informed us he'd...

experienced a crash. We issued and emailed return authorization[redacted]on 7/**/15. Per the manufacturer's policy we sent them flight data from the unit shipped back to us. On 7/**/15, [redacted] advised us (case number [redacted]) that the flight date showed the customer had full control of the copter when it crashed. There was no compass or GPS error and the unit was functioning properly. Since the manufacturer has determined this was user error, the damage is not covered by the manufacturer's warranty and user error excludes this from our return policy. No refund will be issued. The copter, as we received it, is being returned to the customer.-- Henry P[redacted]B&H Photo-Video

January *, 2017Revdex.com complaint #[redacted]B&H [redacted] and [redacted]The customer wrote, "I ordered 2 Nikon Xt-2 bodies..." He did not. he ordered Fuji XT-2 bodies. Should my position now be My position this is not in error, when it obviously is? The fact is the pricing on our site was an error....

Our site specifies, "Prices, specifications, and images are subject to change without notice. Not responsible for typographical or illustrative errors. Manufacturer rebates, terms, conditions, and expiration dates are subject to manufacturers printed forms." In addition, The equitable doctrine of unilateral mistakes says courts will consider whether the sale would cause the retailer a loss, rather than merely earn a diminished profit ... Rescinding the contract is the only available remedy under unilateral mistake; it is not a basis for reformation ... the retailer must cancel the customer’s order and re-offer the product at the actual price.In this situation the sale would result in a substantial loss, as is obvious, and the contract has been rescinded, as the situation required.-- Henry P[redacted]B&H Photo-Video

November [redacted] 2016Revdex.com complaint #[redacted]B&H Web No: [redacted]The customer ordered a FUX100TS = Fujifilm X100T Digital Camera (Silver) plus a memory card on Nov **, 2016. The camera's price was $1099.00. The order was shipped Nov 20th and UPS reports it was delivered 11/**/2016. On Nov [redacted]...

the customer informed us he did not receive the ordered camera. Because of the prevalence of fraud and piracy we asked him to send photos supporting his allegation. The same day we emailed return authorization 635861291 along with UPS pre-paid return label number [redacted]. The customer stated, "It is my understanding that with any business, in this situation, the business needs to refund the customer first..." Unfortunately he is entirely and completely mistaken. Normally we issue a refund when we have received and processed the returned merchandise. On rare and singular occasions we will do so when UPS confirms the returned merchandise is en route. According to UPS, (screen capture attached) they have not yet received the return package from the customer. We will issue a refund when we have received and processed the returned merchandise.-- Henry P[redacted]B&H Photo-Video

December **, 2019Revdex.com Complaint #[redacted]B&H Web No: [redacted]As I said earlier, once [redacted] has the package, the terms of delivery are at their discretion. If this customer wants to know whether or not the recipient received the package, the customer has as much ability to pick up the telephone and ask as we do. It is apparent this is a domestic dispute, and entirely unrelated to our fulfillment of this transaction.-- Henry P[redacted]B&H Photo-Video

July **, 2015Revdex.com Complaint #[redacted]B&H Web No: [redacted]Now that we are able to confirm the customer's return package has been delivered to [redacted] I have asked our customer service department to process his refund ASAP. One we have processed the refund federal [redacted] rules permit his bank to delay confirming the refund for 24 hours or more. We have no control over this and include the information as an advisory.-- Henry P[redacted]B&H Photo-Video

January *, 2016New York Revdex.com complaint #[redacted]B&H Web No: 1[redacted]We received this order on Dec **, 2015. During the order the customer confirmed the billing and shipping address we used. A copy of the order confirmation page we showed him is attached. We then sent an email titled, "Your...

B&H Order #[redacted] Is Confirmed. Thank You!" That too included the bill-to and ship-to addresses and links he could have used to contact us to make any corrections. He did not, until Dec **, 2015.The order was shipped on Dec **, 2015. At that time we sent another email this titled, "B&H Photo Order #[redacted] Shipped" The address information was repeated and a [redacted] package tracking number and tracking link were included. [redacted] reports "Delivered On: Tuesday,  12/**/2015 at 5:38 P.M."There are two issues with redirect requests. The first is that under the best of circumstances [redacted] is not 100% reliable in making these adjustments no matter how amenable they are to receiving the instructions. The second it that [redacted] (which was used to pay for this transaction) has its own limits on how an order can be modified or edited once the customer has submitted it to us.Despite this we advised the customer we would attempt to have the package rerouted. We regret this attempt was unsuccessful in spite of all our efforts. If the merchandise is returned to us we will refund the item's purchase price to the customer.-- Henry P[redacted]B&H Photo-Video

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

In reply to B&H: Wether this was due to B&H or B&H's vendor is not relevant. The purchase date is not relevant.  Part of my purchase from B&H was a product with a warranty. I cannot transfer ownership of the warranty into my name, therefore I cannot use the warranty that I purchased. This is fraud & theft on B&H's part.  It is NOT Dell's responsibility to help the customer resolve this issue. That is a lie. Dell has told me directly that there is no way for me to transfer this product into my name without the assistance of B&H or the vendor B&H purchased this product from. THERE IS NO WAY FOR ME TO TRANSFER THE OWNERSHIP OF THIS PRODUCT'S WARRANTY. ABSOLUTELY NONE WHATSOEVER. I have spent hours and months on the phone with Dell support, and can confirm this with 100% assurance.  Further my main issue is the lack of any time-frame provided to resolve this issue from B&H. This fluffy reply from B&H is completely unacceptable. They have no plan or follow-up time-frame.  B&H has never delivered the product that I ordered. I ordered a Ultra HD 4K Monitor (DEP2715Q) with a warranty. I have never received this product. They have stolen from me, and committed fraud & theft. Their lack of any time-frame to fix this issue is unreasonable and unfair to a consumer. I did nothing wrong in this situation. I have jumped through every hoop to get this product registered under my name. 
Sincerely, 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 A refund of the shipping is due because:1. B&H used my actual address ([redacted]) and correct zip code, entered by me on their website, to charge my AMEX -- which will be verified by the AMEX inquiry.2. After the mistake, B&H did not contact me to resolve the issue and, in fact, sent me fraudulent customer service emails. In particular, the one indicating that they were aware of my arrangements with UPS to pick up my package, when B&H had already made arrangements to return my merchandise to them.Until Mr. P[redacted] directly addresses these two points of complaint, the issue fails to be resolved.Thank you,[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Once a replacement unit has been sent, I will consider the matter resolved.
Sincerely,
[redacted]

October **, 2016Revdex.com complaint #[redacted]B&H Web No: [redacted]The customer bought a SEM12II52052 = SeaSonic Electronics M12II Bronze Evo Edition SS-520GM2 520W Modular Power Supply on Oct **, 2016. He paid $64.99. In checking earlier sales for the same item the lowest price I was able to locate...

was $59.99. As a courtesy we will send the customer a $10.00 gif6t card.-- Henry P[redacted]B&H Photo-Video

January *, 2016New York Revdex.com complaint #[redacted]B&H Web No: [redacted]It would be in the customer's best interest to email [redacted] and inquire about having the phone replaced.-- Henry P[redacted]B&H Photo-Video

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: I have just checked the tracking information on the [redacted] website and the information on it does not collaborate what B&H is claiming about the item being delayed by the Customs in Nigeria. (Please see the tracking information on the [redacted] website that I have copied and pasted here) what it says is that the item is still being held in Germany. The information coming from [redacted] is contradictory as the website tracking information is different from what they are telling B&H. Also the live chat I had some days back with one of [redacted] customer service personnel was not helpful and so far they have not responded to my mail nor bothered in any way to contact me on the issue.
[redacted]05/**/20151:05 A.M.Your package has been delayed due to events beyond our control. We're adjusting delivery plans as quickly as possible.[redacted]05/**/201510:35 A.M.Your package has been delayed due to events beyond our control. We're adjusting delivery plans as quickly as possible.05/**/201510:34 A.M.Your package has been delayed due to events beyond our control. We're adjusting delivery plans as quickly as possible. / Delivery will be rescheduled.05/**/20154:30 A.M.Departure Scan[redacted]05/**/20151:17 P.M.Your package has been delayed due to events beyond our control. We're adjusting delivery plans as quickly as possible. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

December **, 2015[redacted]
[redacted] We have emailed return authorization [redacted] with a pre-paid [redacted] return label so the customer can exchange the Sigma 18-35mm F1.8 DC HSM lens. When we have received and process the return we will send a replacement.-- Henry...

P[redacted]B&H Photo-Video

[redacted]Revdex.com complaint #[redacted]B&H [redacted] and [redacted]The customer ordered the CR750MX300SS = Crucial 750GB MX300 SATA III 2.5" Internal SSD. A the time this item was offered we were not aware the manufacturer intended to discontinue production. We are sorry they made this decision...

and sorry they were lax in advising us.The customer has the opportunity to purchase the Crucial 1TB MX300 SATA III 2.5" Internal SSD B&H # CR1050MX300S for 219.00 or the Crucial 525GB MX300 SATA III 2.5" Internal SSD B&H # CR525MX300S1 for 99.00. -- Henry P[redacted]B&H Photo-Video

April **, 2016Revdex.com complaint #[redacted]B&H [redacted]We regret the customer had a problem with a product purchased from us. He purchased two (2) Kensington 10,400mAh USB Mobile Chargers (Silver) -- B&H # [redacted]. When he advised one had failed we issued return authorization When we received...

and processed the return a refund was issued. The failure of one sample cannot be used to determine a product is defective throughout its range. We decline to pull this item from our site since more than 90+% of those sold have not been returned or reported to us as faulty in any way at all. -- Henry P[redacted]B&H Photo-Video

February **, 2015Revdex.com Complaint #[redacted]B&H Web No: [redacted]B&H Photo's site advises, "Credit card customers with billing addresses within the 50 United States will not be charged until the order is processed for shipping..." Non-USA customers using credit cards and all customers using...

other forms of payment, including [redacted], are charged when the order is placed.The customer instructed us to cancel this order. A full refund has already been processed.-- [redacted]B&H Photo-Video

December**, 2014Revdex.com Complaint #[redacted]B&H Web No: [redacted]It would have been so much simpler had the customer simply emailed our customer service department directly. Now, we see a chain from the customer to the Revdex.com, from the Revdex.com to me, from me to customer service, from me to the Revdex.com and from the Revdex.com back to the customer.A refund will be issued.-- [redacted]B&H Photo-Video

March **, 2015Revdex.com Complaint #[redacted]B&H Web No: [redacted]The screenshot the customer supplied did not come from B&H and was not created by B&H which was not and is not responsible for its content or timeliness. The special opportunity which the customer wants us to apply was not offered on our site because it had expired before the customer's transaction was initiated. He is neither eligible for nor entitled to any discount, then or now. None will be forthcoming.-- [redacted]B&H Photo-Video

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 I need help vviewing the cameras remotely.  I can see the images on my computer at my house, however I am not sure which ports need to be opened or what I have to do to be able to view them remotely.  I have seen the videos for help, I have read the instruction manual.  It is still not working.  I must be doing something wrong, however I do not know what.  If I was ablt o figure out out by the steps you posted, it never would have gotten to this point.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]