B & H Photo-Video, Pro Audio

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
We have an *** seller going by the name of *** - *** is committed to providing each customer with the highest standard of customer service.We need to get *** involved to disclose this information
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

*** *** ***Complaint #***B&H Photo cheerfully and speedily honors all requests for removal form a catalog or email mail listTo be removed from a catalog mail list we have *** and to change or delete an email subscription we
have an "Update email subscription" link in ***.If someone is unable to use either of those links the relevant unsubscribe information cam be emailed to *** and the request will be submitted manuallyFor a catalog mail list request a legible image of the mail label would be helpful.-- *** ***B&H Photo-Video

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Revdex.com complaint #***B&H Web No: ***We received this order May *, It was shipped via *** the same dayThe *** package tracking number is ***In response to my inquiry this morning, ***'s *** of Enterprise Account Sales/International Services
reported:I apologize for the delay on this shipment, and the issue it has caused for you and your customer. We have contacted our Brokerage partners in Nigeria for urgent assistance, as Customs in Nigeria has put a hold on this shipment. We are currently awaiting their feedback and will follow up with you as soon as possibleThe delay, and the cause for the customer's inconvenience then is Customs in NigeriaWe are hopeful *** will be able to arrange a release soon.-- *** ***
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*** *** *** ***The $s&h fee was applied when the customer agreed to allow us to apply itThe customer has two choices -- let the order proceed as is, or cancel it.-- *** ***
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Nov**, 2014Revdex.com Complaint #***B&H Web No: ***There is no indication in our customer service og for this transaction we ever received a request for return authorization from this customerTo date we have not received notice of any chargebackSince the ordered merchandise was
delivered on time and is now in the customer's possession his chargeback would be contested and ultimately denied.In order to satisfy this customer's "demand," we have issued and emailed return authorization ***We will issue the refund when we receive and have processed the return.-- *** ***B&H Photo-Video

*** *** ***Revdex.com Complaint #***The customer's complaint states, "On 1/**/15, I purchased a Sunpak UltraPRO Tripod from *** *ia *** for $67." B&H does not sell through *** and has never sold through ***The customer said his order number was ***
This is not a B&H Photo order number, nor is it a B&H customer codeFurther, I checked our entire customer database and cannot find ANY recent transaction which bears any resemblance to the order the customer described and cannot find a customer whose email address is *** with an order more recent than 2010.This purchase has nothing to do with B&H PhotoWe do have the Sunpak UltraPRO Carbon Fiber Tripod with Pistol Grip Ball Head - B&H # *** in stock for $See ***We would be happy to sell one to this customer.-- *** ***B&H Photo-Video

January *, 2015Revdex.com Complaint #***B&H Web No: ***We appreciate this customer's order and regret his dissatisfactionThe DJI products he received were shipped to him new and unopened as we received them from DJIAll were brand new and untouchedIf the customer wishes we will gladly
issue return authorization and a pre-paid *** return label and either replace the ordered item or issue a refund when we receive and process the return, per his preference.-- *** ***
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Revdex.com complaint #***
B&H Web No: *** *** ***
B&H Web *** *** *** ***
B&H Web *** *** *** ***
B&H Web *** *** *** ***
This customer placed four (4) orders with us during August and made the
same claim for each, that he did not receive the ordered merchandiseTwo were shipped, per his instruction, to Bayonne, NJ and two to Jersey City, NJUPS confirms deliver for all four transactions and has rejected the customer's allegations
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B&H Photo-Video

November *,
Revdex.com Complaint #***
B&H Web No: ***
As has been communicated to the customer, the drone was shipped back to the original shipping address attached to his orderIt was shipped Oct **, under *** # *** and delivered Nov *, Proof of delivery is attached
After providing this information the customer claimed he had asked us to ship his merchandise back to the biaddress, not the original shaddressWe do not have any evidence of this request but are attempting to have *** retrieve the package and reship it to the customer's biaddress
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B&H Photo-Video

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Henry stated that bulbs and lamps are interchangeable synonymsIs that the case with this item: *** ?
This is a desk LAMP that I would assume would be returnable if I was unsatisfied with itHow can these two items both be LAMPS and yet one can be returned at the other can't? Especially when neither of them are marked as a consumable item or a non-returnable item.
Sincerely,
*** ***

January **, 2015Revdex.com complaint #***B&H Web No: ***B&H Photo processed and shipped this transaction as we received itIn an effort to accommodate the customer we have offered to sell him a second of the same product at a 50% discount, a resolution we believe to be more than fair
and equitable under the circumstances.-- *** ***B&H Photo-Video

December**, 2014Revdex.com Complaint #***B&H Web No: ***This customer ordered a ONONA024LDB = *** Prince Street Camera Messenger Bag (Dark Truffle)We now believe the bag we shipped was the ONONA014LDB = *** Bowery Camera Bag (Leather, Dark Truffle)On December*, we issued
and emailed return authorization***-***-***with a pre-paid *** return labelWe have since received the return and will ship the bag the customer originally ordered today.-- *** ***B&H Photo-Video

November *,
Complaint #***
We appreciate the customer's interest in B&H and regret his confusionThe screenshot he supplied is not ours, nor is it legitimate in any wayThe ONLY place a customer can rely on for accurate product, price and availability information about any item
we sell is via our own website
The item he seeks is this:
RapcoHorizon LTIGLBLOX Laptop Interface with Ground Lift
B&H # *** Mfr # ***
It is on our site at ***The price at this time is $
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B&H Photo-Video

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Here is the transcript of a chat session I had with *** *** tax software live help on 02/**/15: Welcome to *** *** Technical SupportPlease wait while we find a technical support agent to assist you.All agents are currently busyPlease stand by.An agent will be with you in a momentThank you for your patience.The next available Agent will be with you in a moment.All agents are currently busyPlease stand by.An agent will be with you in a momentThank you for your patience.You have been connected to *** *..*** *.: Hello Sean, welcome to *** *** Tax Product Support! How can I assist you today?*** ***: I need to import info from Partnership tax return done in *** into *** *** Business.*** *.: I am sorry sir, *** *** Business only imports from *** *** Business.*** *.: it does not import from any other business software.*** *.: The Premium side will, but not the business side.*** *.: Is there anything else I can assist you with today?*** ***: I only purchased the *** *** Business software b/c the website from which I bought it (B&H Photo in NYC) says in its advertisement that it can import from ***The vendor is refusing to give me a refund b/c they insist it can import from ***Is there anything you can do to help me get a refund?*** *.: Well, the vendor who sold it to you, obviously doesn't know what they are talking about.*** *.: Anyway, where did you buy it?*** ***: B&H Photo out of NYCHere is the web page with the erroneous info:*** *.: Was this a download or a CD purchase?*** ***: *** ***: Download*** ***: Right in the middle of the description, you'll see it says "Easily Import from *** and ***"*** *.: Okay, I will provide you an email and I will need some info and it will be through us to get the refund.*** *.: Right, premium will business side will not.*** ***: Great! Thank you! What info do you need?*** *.: Give me a second to locate it.*** ***: OK.*** *.: Sorry for the wait, my computer is running a little slow.*** ***: NP*** *.: Client Name Client Phone Client's Current Address*** *.: And email address.*** *.: Because it is a download, you will need to send a copy of the reciept email, and what not to this email - *** ***: OKI am the "client," right?*** *.: Oh yea, sorry I copied word for word, talking to you and two others.*** ***: NPAnd will I get a check in the mail for the purchase price ($59.95)?*** *.: Yes, although it will take - weeks.*** ***: That's fineI appreciate your helpWill a transcript of this chat session be sent to my email?*** *.: Yes sir.*** ***: Great! Thanks again!*** *.: No problem.*** *.: Is there anything else I can assist you with today?*** *.: Thank you for contacting *** *** Tax Product Support, SeanWe look forward to supporting you in the future!Thank you for using *** *** Technical SupportYour satisfaction is important to usYou'll soon receive a short survey via e-mailPlease share your thoughts about your service experienceYour chat has now endedPlease close this window.Your session has endedYou may now close this window
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I am satisfied and finally received a refundPlease close the complaintI am satisfied

*** *** ***Revdex.com Complaint #***B&H ***We appreciate the customer's interest in B&H and his suggestionThe computer he wishes to purchase is this: Lenovo *** *** 17.3" Notebook Computer - B&H # *** MFR # ***.We regret the typographical error in our
catalog but will not sell this item for any lower priceOur catalog includes the disclaimer that inadvertent errors may occur, that we are not resposnible for typographical error and so onThis is also an example of the equitable doctrine of unilateral mistakesWhen online retailers make honest, good-faith pricing mistakes that result in huge losses to the benefit of … online shoppers, their mistake could be grounds for rescinding the unfavorable contract under the doctrine of unilateral mistakeOne party’s mistake can make the contract voidable when the mistake concerns a basic assumption on which the contract was formed and has a material effect on the agreement that is adverse to that party… The contract, if enforced as formed, needs to cause hardship to the adversely affected party Rescinding the contract is the only available remedy under unilateral mistake; it is not a basis for reformation the retailer must cancel the customer’s order and re-offer the product at the actual price.-- *** ***B&H Photo-Video

December*, 2014Revdex.com #***B&H Web No: ***We regret and apologize for any inconvenience this customer has experiencedA copy of the necessary bill of lading is attachedIt has already been emailed to the shipper.-- *** ***B&H Photo-Video

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
It still is in stock.I need get one with the same price $399!If it is out of stock,I hope get ipad air 64g+4g(any carrier,any color) or give me extra $200off discount code on ipad air!
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

*** *** ***
*** *** ***
*** *** *** ***On February *, I said among the customer's options was this:Accept a gift card in the amount of $and keep the lens as is.The customer replied, "I have reviewed the response made by the business in reference to complaint ID ***, and accept the third option offered by the business to receive the $gift credit. That resolution will be satisfactory and the matter will be resolved."On 3/*/at the customer's request we created return authorization *** for the Nikon 18-140mm f/3.5-5.6G DX ED VR lensAfter we received and evaluated the return a refund was sent to the customer in the form of an electronic gift cardFrom February to today is six monthsI do not know why this has bee resurrected after so much time has elapsed.-- Henry P***B&H Photo-Video

*** *** ***Revdex.com complaint #***B&H Web No: ***While the additional item the customer sought was and is not included with the product originally purchased we prefer our customers to be satisfiedWith that goal in mind, under our *** the missing item is being sent at no
charge.-- *** ***B&H Photo-Video