Barclays Bank Delaware

Review: I called Barclay Card Services on 2/4/2015 & spoke to [redacted] in the dispute department . I explained that I was disputing a charge of $81.40 from POF([redacted]) that was charged on 2/1/2015 I advised her the correct amount was suppose to $38.70 not $81.40 I did explain that I emailed the merchant POF 2mins after I noticed it and have failed to receive a response back from them. I do have emails showing that I emailed them and an email from them saying congratulations for my upgrade. [redacted] asked me to provide proof of the original amount I advised her they don't give that adleast I didn't receive that in the email they sent me. I have what they sent meant me ad that's it. She was very uncooperative as servicing me as the customer in 4years I have never disputed not one item and now I'm giving a hard time. I expect outstanding customer service. It's not like I have not tried to resolve this matter with the merchant because I have. The website does not have a phone number only email. what am I suppose to to do. I thought these credit card companies are suppose to support their customers and be there for their customers.Desired Settlement: I am not asking for the entire $81.40 only the difference from what it was suppose to be which is a difference of $42.70. I would like the refund amount of $42.70 to be applied to my credit card.

Business

Response:

P.O. Box 8885

Review: I activated one of my cards online for online banking BUT did not activate another account with a totally different account number. BOTH of my accounts showed up online. I did NOT authorize one of the accounts for online service but yet that information was put online without my permission.

There are reasons why I pick and choose which accounts I want to access online and that is the reason I ONLY activated ONE account but Barclay card still put BOTH accounts on my online.

Barclay card was not helpful in removing the unwanted account from my online profile. Therefore put me and my account in jeopardy of being accessible to hackers etc.Desired Settlement: I would like them to NOT be able to put online access to accounts that are NOT authorized for online access regardless of me being the primary owner of both cards.

As I explained to them in detail that I have multiple bank accounts with the same social security number and multiple other accounts with the same ID, I have not authorized EVERY single account I own for online access.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

June 4, 2014

RE: Glenn Kawamura’s Hawaiian Airlines Bank of Hawaii World Elite MasterCard account ending 2826

We are in receipt of your correspondence forwarded to Barclays Bank Delaware (‘Barclaycard’) from the Revdex.com. We understand the concerns regarding Mr. Kawamura’s account.

We do not have Mr. Kawamura’s authorization to discuss the matter with you. As such, we are unable to respond directly to you regarding the matter. However, we have fully researched the situation and have sent a detailed response directly to Mr. Kawamura.

Thank you for bringing his concerns to our attention. Should you have any general questions, please contact me directly at [redacted] My office hours are 8:00 a.m. to 5:00 p.m., ET, Monday through Friday.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: The balance Barclays says I owe is 1700 more than I owe.

The customer service representative hung up on me or we got disconnected and he didn't call back. I had to put in my last four digits of my social security number, so he knew how to contact me.

I sent three emails to Barclays in the past and no one returned the emails.Desired Settlement: Return my balance to what it should be, so I can transfer the balance to another credit card account.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 August 24, 2015 [redacted] RE: Barclaycard Ring MasterCard account ending in 0722 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely,

Review: Barclaycard sent me several advertisements about a credit card promising 0% apr on balance transfers for 6 months and a 0 balance transfer fee. After 6 months the advertisement stated that the apr would be 22.99% The offer stated I was preselected. I only applied because of the offer of 0% apr for 6 months and 0 balance transfer fee. Within this advertised offer there was a section to write the account number and dollar amount of the balance of the credit card that you want transfer.

I was approved for the card but charged a balance transfer fee. And my account stated that my balance transfer apr was 22.99%. This was totally not what was advertised to me. I feel very misled and taken advantage.Desired Settlement: I would like a refund of the balance transfer fee charged to me and for Barclay to honor the advertisement of the 6 months 0% apr for 6 months.

Thank you

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

February 5, 2014

RE: Barclaycard Rewards MasterCard account ending in 4263

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry and are pleased to have been able to assist you with the matter. Under separate cover, we sent you a detailed response of the investigation and actions taken to resolve this situation. Please allow 7-10 days for that response to be received through the mail.

It is our goal to provide exceptional service and it is our hope we have met your expectations.

If you have not received the detailed response or have additional questions, please contact our office at [redacted]. My office hours are normally 10:00 a.m. to 7:00 p.m. ET Monday through Friday. It is my pleasure to have been of service.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: On September 19, 2013 I have called several times to try and CLOSE my account, but keep getting transferred to someone "who can hopefully help me". Each time I have called, this has happened, and nobody can close my account. It is getting ready to renew and charge me another $90.00 for the annual fee. I have had a zero balance for months now and do not use, nor do I require this account.All I ask is that it be closed, but the people behind the customer service phone number cannot seem to do that for me. I do not have time to keep calling back at a later time...Desired Settlement: Close my US Airways Dividend Miles MasterCard immediately.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

October 8, 2013

RE: US Airways MasterCard ending [redacted]

We are in receipt of your recent correspondence forwarded to Barclays Bank Delaware (‘Barclaycard’) from the Revdex.com. We understand your concerns regarding your attempt to close your account and would like to take the opportunity to respond accordingly.

Thank you for taking my call on September 27, 2013 to discuss your account. As discussed, your account was closed on September 21, 2013. A review of your account shows our representatives were experiencing technical difficulties on the day you initially called to cancel the account and were unable to process your request. Please accept my apologies that our representatives did not follow the proper temporary process we had in place to have your account closed. We regret this was your experience and apologize for any inconvenience it may have caused.

If you have any questions or concerns regarding this, please contact me. I can be reached at the address listed at the heading of this letter or calling [redacted] My office hours are 9:00 a.m. to 6:00 p.m., ET, Monday through Friday.

Review: Because Barclay Bank's website does not update payments for many, many, days, I accidentally made a double payment on my account and they have been giving me much trouble ever since. They are charging me $45 in fees for having to return one of my payments. They will not take responsibility for their terrible website that has old information. When I try to talk to them about it, their outsourced call center rep talks over me and talks very nasty and hurtful to me. They are so confused about this complicated problem that they cannot get it right.The fees are for (1) return payment fee, and (2) customer advance - not authorized.I paid a double payment accidentally as follows:$20 on August 8$25 on August 9.They have not refunded my $25 yet for the double payment, either. They also claimed at one time that my $20 payment bounced.It did not bounce. Here is the proof:Transaction [redacted]They also claimed that this would be cleared up by Friday, August 23, when it was not. They also have assigned my phone number to their nasty collection department. I would like all of this to be cleared up, but due to their outsourcing of all phone calls, they also would not give me anyone in the U.S.A. to speak to, who could sort it out.Desired Settlement: Card Credit of $45 in fees for reversing a double payment caused by their terrible website updating.

Business

Response:

P.O. Box 8885

Review: I received an initial e-statement prior to receiving the credit card. This was due to an address error. I called to correct it and received a new card. The card was active upon arrival, requiring NO security measures prior to my first purchase. I received an email saying I'd missed a payment. I called, they hadn't updated my address throughout the system. I asked for a reissue of my statement. I did not feel comfortable making an online payment due to the previous security issue. I received the re-issue approximately 3 weeks after my request on the same day I was emailed a third time saying I was late again. I have not had an adequate opportunity to make an appropriate payment by mail. I am cancelling this card after only having it for two months. I am bitterly disappointed I will not have the opportunity to use my accrued sky miles and that I have been charged an annual fee of $89 for two months of minimal card use.Desired Settlement: I would like my annual fee refunded as I only had the card for a very short time, I will already be penalized through my credit score, and I never had the opportunity to use 40,000 travel miles.

Business

Response:

P.O. Box 8885

Review: I was changing my email address for my credit card. (will give you the number if you need it) I was prompted to answer security questions. The first question asked Does [redacted] live in (a city in [redacted] 2 ([redacted]) and 3 I do not know [redacted]. I answered 3 because the only [redacted]r I know who lives in [redacted] is now married to my former husband and she should have nothing to do with my credit card. The next question asked her age. Again I said I do not know [redacted]. I was then denied access to changing my email address until I called a customer service number.When I called the company they asked security questions that were relevant. I expressed outrage that this had happened. I was told that they had to increase their security and were using the public records. I should state that I have been single 25 years...she was never mentioned in the divorce...and I only know of her; not know her.Desired Settlement: I want [redacted] totally removed from all my records the company has. Then I want an apology from the president for this personal violation. It is totally insensitive and the practice needs to be stopped.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

September 5, 2013

We are in receipt of your recent correspondence forwarded to Barclays Bank Delaware (‘Barclaycard’) from the Revdex.com of Delaware. We understand your concerns regarding the precautions taken to verify your identity and would like to take this opportunity to respond accordingly.

Your recent request to update the email address associated with your account prompted our system to ask a series of security questions. These questions were derived from information contained in public records; therefore, we are unable to delete or modify this data.

We apologize for any inconvenience this matter has caused, and we hope this explanation provides clarity. If you have any questions, please contact me at [redacted] My office hours are from 8:00 a.m. to 5:00 p.m., ET, Monday through Friday.

Consumer

Response:

I had a vendor dispute that was initiated while my US Airways card was serviced by Bank of America. The dispute was not resolved when the card was sold (or transfered) to Barclays Bank. I then started the dispute process with Barclays. I asked to speak to a resolution dispute representative and was denied that request because "if we did that everyone would want to speak to a representative and they dont have the time. If they feel that they want to talk to you, they will call you." Unfortunately no one called so I called back in about two weeks. I was told, "your request was denied". When I asked why I didnt receive a formal notification and why I wasnt given the opportunity to speak directly with a representative as I requested, I was told that a supervisor would call me back within 24 hours. No one called and still no official correspondance from Barclays. I feel that Barclays did not want to look into my claim because I was not a Barclay's customer when the claim was initiated. Shame on you Barclay's Bank for not treating all of your customers with respect and compassion. I feel that I was penalized and looked down upon because I have not started my account with Barclay's Bank. When I asked for the office of the president, I was told, "we dont have that information".

Hello,

Someone apparently used me as an authorized user for one of their credit cards. The problem is, I have no knowledge of the person, never gave anyone permission to do this, nor have I ever heard of Barclays Bank Delaware.

I noticed this when all of a sudden my credit score dropped almost 100 pts. When I called your company to tell them that this was fraud, the lady I spoke to ([redacted]) said "No it is not." Unfortunately, I was given very very poor customer service by [redacted] and the supervisor who did not even have the decency to speak to me. When I asked to speak to the supervisor, the supervisor relayed the message that "she would not speak to me." I asked for her name. I was told by [redacted] that the supervisor said she would not give her name and she was instructed to disconnect the call now.

I would like to understand how it is ok to fraudulently place someone as an authorized user without their consent? My credit it now suffering because of this. When I asked if this could please be removed, I was told no because apparently I was now removed as an authorized user. However, I informed her that it still appears on my credit report and should have never been there in the first place. She said it doesn't hurt my score and she couldn't help me.

She was rude and spoke over me many times when I was trying to explain to her that it has taken a negative impact on my credit.

I just want this removed and the credit bureaus said I would have to contact your company to do so.

In addition to this nightmare, and the terrible customer service I received; I would like to report this as fraud and this should definitely be looked at as a training opportunity of how to deal with customers.

Review: Nov.2015, barclay bank is recharging me for a payment 0f $59.95 for a disputed charge against my Wyndam Rewards visa card a check was paid to me for the noted amount in 8/15. In 10/15, I received a charge of $ 119.90 of which $59.95 was for payment to barclay bank visa card and remaining amount to Wynham Rewards. This was the same as the disputed charge amount. I called to inquire and was informed the check of $59.95 that was issue to me was in error. Now, barclay bank wants me to pay them back for this amount. I closed the card account due to this confusion and dissatisfied with their actions. I didn't want to do business with them any longer. Reward points remained unused in my account that could have been used to settle disputed amount, but barclay bank didn',t exercise this option. I requested on 10/15, for a complete audit of records related to this issue to be sent to me. I have not received a response to my request. I feel I should not pay back noted charge of $59.95. I called merchant,they stated- barclay bank charged them incorrectly and should make a correction.Desired Settlement: reverse charged amount and remove any negative reports that may been done to my credit records.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885December 9, 2015[redacted]RE: Wyndham Rewards Visa account ending in 8930[redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond. We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I have contacted Barclay's many times via telephone, and certified mail to remove an unauthorized hard inquiry on my credit report. At first they referred me directly to the credit reporting agency to file a dispute. When that produced no results, I disputed directly with Barclays and they did not remove the inquiry. This is unacceptable due to this being an unauthorized negative mark affecting my overall credit profile.Desired Settlement: I require the inquiry to be removed immediately. I am also filing a complaint with the CFPB and will file suit in my county of residence for each month this violation has continued to negatively affect my credit profile.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

October 10, 2014

RE: Application for Barclaycard Rewards MasterCard ID 43112416

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. My office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.

Consumer

Response:

Review: A fraudulent charge was made on my Choice Privileges Visa Card for $139 in April 2015, and I immediately called to report and contest the charges (Case ID # [redacted]). It is now Oct 2015 (6 months later), and I have made numerous phone calls to try to resolve this matter to no avail. I cannot even get a manager to call me back to discuss this issue further, and I am told that this issue is under investigation and is "On-going." I am PSCing (moving overseas) to Germany with DoD and report in 30 November 2015, and want to resolve this issue before I leave. I have wasted countless hours call, being on hold, and talking to customer service individuals who have no authority to resolve this issue. I have many other issues to worry about and work on to accomplish my move overseas, and six months is an exceedingly excessive amount of time to resolve this simple billing issue.Desired Settlement: I would also like any resports made to the credit reporting agencies corrected, and immediate contact by an authorized individual to resolve this issue

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 October 15, 2015 [redacted] RE: Choice Privileges Visa account ending in 9670 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8 a.m. to 5 p.m. PT Monday through Friday. Sincerely,[redacted]

Review: Credit card company took it upon themselves to cancel our christmas orders for our kids without contacting us. Due to special black friday pricing and no communication, we are now out over 150$ and possibly gifts due to seell out. Not sure why they took it upon themselves to put card on hold and cancel our christmas orders without contacting us first. Efforts to contact juniper/barclays was compleely unsuccessful and very rude. Offended by the company for their irresponsible behavior and no offer to find a solution to this issue. No lack of accountability as well.Desired Settlement: Would have spent $411.15. This was cancelled without our knowledge and lost. Our sons christmas was taken by them by cancelling our orders wirhout our knowledge. Now we will be lucky to get items and also now have to pay more.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

January 7, 2014

Re: Barclays Credit Card

We are in receipt of your recent correspondence forwarded to Barclays Bank Delaware (‘Barclaycard’) from the Revdex.com. We appreciate the time you have taken to provide us with this valuable feedback.

We attempted to contact you several times. Unfortunately, we were unable to reach you to discuss your concerns. Additionally, we were unable to locate your account with the limited contact information provided in your correspondence.

In order to better meet your needs, your account number or other personal identify information is needed so we can locate the account in question. I would appreciate you contacting me by phone or mail at the following:

I am looking forward to working with you to resolve this matter. My office hours are 9:00 am to 6:00 pm, EST, Monday through Friday.

Consumer

Response:

Review: Received a letter from Barclay Bank on March 6,2015 that they had cancelled my Visa card without notifying me or trying to contact me about my balance with them and try to solve the matter with payment options. Letter notified me to destroy the card and that I am to continue to any outstanding balance plus interest and fees. Letter also stated that they try to help card members through difficult financial times but don't know how they could offer this when no contact has been made of contact.Desired Settlement: For closing my account without any notice or contact about payments arrangements reinstate my card or pay off the balance owed to them with no future interest or fee charges added to my balance which will be a balance of 713.32.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 March 27, 2015 [redacted] RE: Wyndham Rewards Visa account ending 2005 Dear [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8:00 a.m. to 8:00 p.m. ET, Monday through Friday. Sincerely,

Review: I got Barclaycard Miles and More Master Card One of the card benefits advertised online that you get to have a companion ticket after your first purchase, and then you get to have it once annually.I failed to use this benefit after doing my first purchase and they want me to wait for 4 to 6 weeks to use this benefit which is NOT mentions anywhere in their website https://www.barclaycardus.com/apply/Landing.action?[redacted]If I waited for this 4 to 6 weeks mean, the tickets might not be available and even if it was still there it will be more expensiveDesired Settlement: I want to be allowed to use my companion flight ticket NOW after I did my first purchase with the card, not after 4 to 6 weeks as advertised on their websiteCase Number : [redacted]

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 September 30, 2015 [redacted] RE: Miles and More MasterCard account ending 6191 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely, [redacted]

Review: My card was stolen on October 6th, 2013, and used twice before I was able to cancel it and mark the charges as fraud. Since then, I have yet to see the charges reversed, even though I have called once or twice a week since then to ensure that that happens. Each time that I call I am assured by a representative that the charges will be reversed in 3-10 days. Never happened. Each time that I call I am given the run around and the representatives never know who did what before them. These charges are still on my account and Barclays seems to be incapable of doing anything productive about it.Desired Settlement: I would like the charges to be reversed as well as some reimbursement for the time spent on this issue. I would also appreciate an apology from a supervisor and likely a closing of my account.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

November 22, 2013

RE: Barclaycard Arrival MasterCard account ending [redacted]

We are in receipt of correspondence forwarded to Barclays Bank Delaware (‘Barclaycard’) from the Revdex.com of Delaware. We understand your concerns regarding recent transactions on your account and would like to take this opportunity to respond accordingly.

I attempted to reach you to address the concerns outlined in your correspondence but you were not available. Since I was unable to discuss the matter with you directly, please allow me to share with you the actions taken to bring closure to this unfortunate experience.

Although your correspondence does not reference the specific transactions you were disputing, I would first like to confirm credits were issued to your account for $66.10 for a USA Gasoline purchase and $44.95 for a Jack in the Box purchase. Those credits will be reflected on your next billing statement.

If you have additional transactions which were not authorized by you when your credit card was stolen on October 6, 2013, please contact me at the phone number listed below so that we can resolve this for you.

[redacted] we hope this information addresses your concerns. Should you have additional questions, please contact me directly at [redacted] My office hours are 8:00 a.m. to 5:00 p.m. ET Monday through Friday.

Review: I been having this credit card for the past 3 years approximately, on August 10 I set up a payment over the phone to be entered on the 1st of September 2013 from my checking account of my bank, on September 5th I call the card to make sure they received the payment and verify that they did received but also it said's that my account it is close, I call the card service and ask why, a supervisor explain to me that my card was close to expired and they review my information and because I was past due two months they decide to not re issue another card and close my account, I explain to the person that due to the fact that in the last few months I been traveling between Florida and NY for some legal issues I was some what a little bit behind and always communicate with them to let them know. The supervisor explain to me that they send me notification on the 15th of August that my account was past due and they was going to close my account, he told me that it would take about 7 to 10 days to take affect that decision which would be towards the end of August around the 29th. I dispute to the gentleman that I did not received such letter and that I been out of Florida for the last month and a half , my husband brought me all the mail received and I did not find anything in there at such letter as he say, I also argue to him that if he look at my payment history he can see that that I was on time always and pay more than minimal amount due until I had to travel between the two states due to the reason I explain before, I also told the person that if I set up a payment on the 10th why they close my account? why when I talk to the person regarding set up the payment she never mention anything to me in regards to the decision of closing my account? I'm sure that before they make a final decision they check my account and I'm sure that by them my payment for the 1st of September was already post in there, I also told the person that I'm interested on keep this card but he say that I would need to reapply Product_Or_Service: credit card Account_Number: [redacted]Desired Settlement: I would like to have my account re instated or a new card with a new account number reopened and granted the same amount of credit limit $1,000.00 so I can continue paying the amount own or balance own in the card they close, I'm not asking for an extra 1,000.00 but a new card and the balance transfer into the new account so that I pay off the balance own but keep the amount credit given in the card they close, I find it unfair that after arrangements and payment received they close my accoun

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

October 30, 2013

RE: Priceline Visa account ending in [redacted]

We are in receipt of your recent correspondence forwarded to Barclays Bank Delaware (‘Barclaycard’) from the Revdex.com of Delaware. We understand your concerns regarding the account closing and would like to respond accordingly.

Our records show that you contacted us by phone on August 10, 2013 and made a payment arrangement for $140.85 for September 1, 2013. As part of our normal account management process, we review accounts prior to card expiration to determine whether a card will be reissued.

We reviewed your account and credit history and determined that your account would be closed upon expiration of your credit card. Enclosed is a copy of the letter we sent to notify you. It was not our intention to inconvenience you and we apologize if you feel as though we have done so. We are unable to accommodate your request to reissue the card on your Priceline Visa account.

We hope that this clarifies matters regarding your account. If you have any questions, please contact me at [redacted] My office hours are from 8:00 a.m. to 5:00 p.m., ET, Monday through Friday.

Consumer

Response:

Review: I purchased two airline ticket with my price line credit card, for my 76year old sister and my 62year old cousin from Lousisiana to Milwaukee or which I am a resident. I own a 2012 Hyundai Elantra and have no need of a vehicle to transport them. Several days before their arrival my phone get a message thanking me for my rental with Hertz for the twelve days, within minutes of receiving this msg I called Hertz who directed me to price line. Priceline was unrelenting and assisted that it was my request, which I explained no need for a rental car. I requested a supervisor and was told they would tell me the same thing. She was very cold and uncaring as I explained. I then called Barclays Bank with holds price line acct. the young man was very understanding and attempted to call while I was on the line, he was unable to reach them. He assured me he would follow up and give me a call. I recieved a call and was informed that the matter would be handled by the complaint/dispute department and would take about 45days. I received a letter stating they would be unable to reverse the $450.00 for a 12day rental I never requested or never received. I never requested a car and if I had a need for one I would have ordered at the time I purchased the ticket. I believe this was a mistake on the part of priceline and as a new customer to them I am canceling my card and will warn others about their practice if this is how they operate.Desired Settlement: I desire to be charged reversed/reimbursed and have this charge removed from my card and any interest that may have accrued.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 January 28, 2015 [redacted] RE: Priceline Visa account ending in 5127 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. My office hours are 8 a.m. to 8 p.m. ET Monday through Friday. Sincerely,

Review: I originally purchased an iphone and was provided a no interest for a year, in June 2014.,

I've made payments of more than the required amount ontime to insure full payment was done by the June 2015 due date.

Barclay increased my credit thus incur aging me to go ahead and spend more. I was not aware they did this intentionally to make sure I would not have the originally iphone payed off, since they apply any payment towards new purchases and not the original purchase. June came and was charged the interest on the pinko new and told it was my fault I did not pay it all off in full before I started to use the card again. They set me up for failure I order to capitalize on their "no interest if paid in fiull. That was deceptive, and wrong to increase my credit to pursuade me to make additional purchases, that they knew would make it difficult for me to achieve the goal of paying off my original purchase.Desired Settlement: Billing adjustment. And credit to my account in the amount of interest charged.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 July 24, 2015 [redacted] RE: Barclaycard Financing Visa Card account ending 0426 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. My office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely,[redacted]

Consumer

Response: