Barclays Bank Delaware

Review: I activated one of my cards online for online banking BUT did not activate another account with a totally different account number. BOTH of my accounts showed up online. I did NOT authorize one of the accounts for online service but yet that information was put online without my permission.

There are reasons why I pick and choose which accounts I want to access online and that is the reason I ONLY activated ONE account but Barclay card still put BOTH accounts on my online.

Barclay card was not helpful in removing the unwanted account from my online profile. Therefore put me and my account in jeopardy of being accessible to hackers etc.Desired Settlement: I would like them to NOT be able to put online access to accounts that are NOT authorized for online access regardless of me being the primary owner of both cards.

As I explained to them in detail that I have multiple bank accounts with the same social security number and multiple other accounts with the same ID, I have not authorized EVERY single account I own for online access.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

June 4, 2014

RE: Glenn Kawamura’s Hawaiian Airlines Bank of Hawaii World Elite MasterCard account ending 2826

We are in receipt of your correspondence forwarded to Barclays Bank Delaware (‘Barclaycard’) from the Revdex.com. We understand the concerns regarding Mr. Kawamura’s account.

We do not have Mr. Kawamura’s authorization to discuss the matter with you. As such, we are unable to respond directly to you regarding the matter. However, we have fully researched the situation and have sent a detailed response directly to Mr. Kawamura.

Thank you for bringing his concerns to our attention. Should you have any general questions, please contact me directly at [redacted] My office hours are 8:00 a.m. to 5:00 p.m., ET, Monday through Friday.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Balance transfer charged to my account with Barclays on 9/25/2014, to pay off my account with [redacted]. Payment never paid to [redacted] but was charged to my account

at Barclays. I started calling Barclays on 10/1/2014 trying to figure out where the money is, I have talked with over 10 people, plus emailing customer service from account on line

with Barclays and to date the account at [redacted] remains unpaid. I have been paying on my account with Barclays even though they have not paid off my account with [redacted].

Everyone I have talked with has assurred me that it will be taken care off but to date it has not.Desired Settlement: Either they pay off my account with [redacted] or they issue the refund to my account with Barclays.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

November 20, 2014

RE: Barclaycard Financing Visa account ending 3319

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.

Sincerely,

Consumer

Response:

Problem was solved with in 28 minutes by [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Nov.2015, barclay bank is recharging me for a payment 0f $59.95 for a disputed charge against my Wyndam Rewards visa card a check was paid to me for the noted amount in 8/15. In 10/15, I received a charge of $ 119.90 of which $59.95 was for payment to barclay bank visa card and remaining amount to Wynham Rewards. This was the same as the disputed charge amount. I called to inquire and was informed the check of $59.95 that was issue to me was in error. Now, barclay bank wants me to pay them back for this amount. I closed the card account due to this confusion and dissatisfied with their actions. I didn't want to do business with them any longer. Reward points remained unused in my account that could have been used to settle disputed amount, but barclay bank didn',t exercise this option. I requested on 10/15, for a complete audit of records related to this issue to be sent to me. I have not received a response to my request. I feel I should not pay back noted charge of $59.95. I called merchant,they stated- barclay bank charged them incorrectly and should make a correction.Desired Settlement: reverse charged amount and remove any negative reports that may been done to my credit records.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885December 9, 2015[redacted]RE: Wyndham Rewards Visa account ending in 8930[redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond. We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I was changing my email address for my credit card. (will give you the number if you need it) I was prompted to answer security questions. The first question asked Does [redacted] live in (a city in [redacted] 2 ([redacted]) and 3 I do not know [redacted]. I answered 3 because the only [redacted]r I know who lives in [redacted] is now married to my former husband and she should have nothing to do with my credit card. The next question asked her age. Again I said I do not know [redacted]. I was then denied access to changing my email address until I called a customer service number.When I called the company they asked security questions that were relevant. I expressed outrage that this had happened. I was told that they had to increase their security and were using the public records. I should state that I have been single 25 years...she was never mentioned in the divorce...and I only know of her; not know her.Desired Settlement: I want [redacted] totally removed from all my records the company has. Then I want an apology from the president for this personal violation. It is totally insensitive and the practice needs to be stopped.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

September 5, 2013

We are in receipt of your recent correspondence forwarded to Barclays Bank Delaware (‘Barclaycard’) from the Revdex.com of Delaware. We understand your concerns regarding the precautions taken to verify your identity and would like to take this opportunity to respond accordingly.

Your recent request to update the email address associated with your account prompted our system to ask a series of security questions. These questions were derived from information contained in public records; therefore, we are unable to delete or modify this data.

We apologize for any inconvenience this matter has caused, and we hope this explanation provides clarity. If you have any questions, please contact me at [redacted] My office hours are from 8:00 a.m. to 5:00 p.m., ET, Monday through Friday.

Consumer

Response:

Review: I received an initial e-statement prior to receiving the credit card. This was due to an address error. I called to correct it and received a new card. The card was active upon arrival, requiring NO security measures prior to my first purchase. I received an email saying I'd missed a payment. I called, they hadn't updated my address throughout the system. I asked for a reissue of my statement. I did not feel comfortable making an online payment due to the previous security issue. I received the re-issue approximately 3 weeks after my request on the same day I was emailed a third time saying I was late again. I have not had an adequate opportunity to make an appropriate payment by mail. I am cancelling this card after only having it for two months. I am bitterly disappointed I will not have the opportunity to use my accrued sky miles and that I have been charged an annual fee of $89 for two months of minimal card use.Desired Settlement: I would like my annual fee refunded as I only had the card for a very short time, I will already be penalized through my credit score, and I never had the opportunity to use 40,000 travel miles.

Business

Response:

P.O. Box 8885

Review: Because Barclay Bank's website does not update payments for many, many, days, I accidentally made a double payment on my account and they have been giving me much trouble ever since. They are charging me $45 in fees for having to return one of my payments. They will not take responsibility for their terrible website that has old information. When I try to talk to them about it, their outsourced call center rep talks over me and talks very nasty and hurtful to me. They are so confused about this complicated problem that they cannot get it right.The fees are for (1) return payment fee, and (2) customer advance - not authorized.I paid a double payment accidentally as follows:$20 on August 8$25 on August 9.They have not refunded my $25 yet for the double payment, either. They also claimed at one time that my $20 payment bounced.It did not bounce. Here is the proof:Transaction [redacted]They also claimed that this would be cleared up by Friday, August 23, when it was not. They also have assigned my phone number to their nasty collection department. I would like all of this to be cleared up, but due to their outsourcing of all phone calls, they also would not give me anyone in the U.S.A. to speak to, who could sort it out.Desired Settlement: Card Credit of $45 in fees for reversing a double payment caused by their terrible website updating.

Business

Response:

P.O. Box 8885

Review: On September 19, 2013 I have called several times to try and CLOSE my account, but keep getting transferred to someone "who can hopefully help me". Each time I have called, this has happened, and nobody can close my account. It is getting ready to renew and charge me another $90.00 for the annual fee. I have had a zero balance for months now and do not use, nor do I require this account.All I ask is that it be closed, but the people behind the customer service phone number cannot seem to do that for me. I do not have time to keep calling back at a later time...Desired Settlement: Close my US Airways Dividend Miles MasterCard immediately.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

October 8, 2013

RE: US Airways MasterCard ending [redacted]

We are in receipt of your recent correspondence forwarded to Barclays Bank Delaware (‘Barclaycard’) from the Revdex.com. We understand your concerns regarding your attempt to close your account and would like to take the opportunity to respond accordingly.

Thank you for taking my call on September 27, 2013 to discuss your account. As discussed, your account was closed on September 21, 2013. A review of your account shows our representatives were experiencing technical difficulties on the day you initially called to cancel the account and were unable to process your request. Please accept my apologies that our representatives did not follow the proper temporary process we had in place to have your account closed. We regret this was your experience and apologize for any inconvenience it may have caused.

If you have any questions or concerns regarding this, please contact me. I can be reached at the address listed at the heading of this letter or calling [redacted] My office hours are 9:00 a.m. to 6:00 p.m., ET, Monday through Friday.

Review: The LL Bean credit card issued by Barclay's Bank Delaware currently offers a balance transfer at a "Special Low 3.99% promotional APR" as stated in the bank's literature. However, the Barclay's Bank telephone representative acknowledged that a 3.99 percent interest charge is applied each month to an outstanding balance, meaning that the annual percentage rate charged to a borrower is in excess of 40% percent, not the advertised 3.99 percent APR.Desired Settlement: Offer the balance transfer at the 3.99% APR as advertised.

Business

Response:

P. O. Box 8885

Wilmington, DE 19899-8885

December 11, 2013

RE: L.L. Bean Visa account ending [redacted]

We are in receipt of your recent correspondence forwarded to Barclays Bank Delaware (‘Barclaycard’) from the Revdex.com of Delaware. We understand your concerns regarding the promotional annual percentage rate (‘APR’) on your account and would like to take this opportunity to respond accordingly.

I appreciate you taking time to speak with me on November 6, 2013 and assisted me with resolving your concerns.

Should you have additional concerns, please feel free to contact me directly at [redacted] My office hours are 8:00 a.m. to 5:00 p.m., ET, Monday through Friday.

Review: Credit card company took it upon themselves to cancel our christmas orders for our kids without contacting us. Due to special black friday pricing and no communication, we are now out over 150$ and possibly gifts due to seell out. Not sure why they took it upon themselves to put card on hold and cancel our christmas orders without contacting us first. Efforts to contact juniper/barclays was compleely unsuccessful and very rude. Offended by the company for their irresponsible behavior and no offer to find a solution to this issue. No lack of accountability as well.Desired Settlement: Would have spent $411.15. This was cancelled without our knowledge and lost. Our sons christmas was taken by them by cancelling our orders wirhout our knowledge. Now we will be lucky to get items and also now have to pay more.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

January 7, 2014

Re: Barclays Credit Card

We are in receipt of your recent correspondence forwarded to Barclays Bank Delaware (‘Barclaycard’) from the Revdex.com. We appreciate the time you have taken to provide us with this valuable feedback.

We attempted to contact you several times. Unfortunately, we were unable to reach you to discuss your concerns. Additionally, we were unable to locate your account with the limited contact information provided in your correspondence.

In order to better meet your needs, your account number or other personal identify information is needed so we can locate the account in question. I would appreciate you contacting me by phone or mail at the following:

I am looking forward to working with you to resolve this matter. My office hours are 9:00 am to 6:00 pm, EST, Monday through Friday.

Consumer

Response:

Review: I have contacted Barclay's many times via telephone, and certified mail to remove an unauthorized hard inquiry on my credit report. At first they referred me directly to the credit reporting agency to file a dispute. When that produced no results, I disputed directly with Barclays and they did not remove the inquiry. This is unacceptable due to this being an unauthorized negative mark affecting my overall credit profile.Desired Settlement: I require the inquiry to be removed immediately. I am also filing a complaint with the CFPB and will file suit in my county of residence for each month this violation has continued to negatively affect my credit profile.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

October 10, 2014

RE: Application for Barclaycard Rewards MasterCard ID 43112416

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. My office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.

Consumer

Response:

Review: I called Barclay Card Services on 2/4/2015 & spoke to [redacted] in the dispute department . I explained that I was disputing a charge of $81.40 from POF([redacted]) that was charged on 2/1/2015 I advised her the correct amount was suppose to $38.70 not $81.40 I did explain that I emailed the merchant POF 2mins after I noticed it and have failed to receive a response back from them. I do have emails showing that I emailed them and an email from them saying congratulations for my upgrade. [redacted] asked me to provide proof of the original amount I advised her they don't give that adleast I didn't receive that in the email they sent me. I have what they sent meant me ad that's it. She was very uncooperative as servicing me as the customer in 4years I have never disputed not one item and now I'm giving a hard time. I expect outstanding customer service. It's not like I have not tried to resolve this matter with the merchant because I have. The website does not have a phone number only email. what am I suppose to to do. I thought these credit card companies are suppose to support their customers and be there for their customers.Desired Settlement: I am not asking for the entire $81.40 only the difference from what it was suppose to be which is a difference of $42.70. I would like the refund amount of $42.70 to be applied to my credit card.

Business

Response:

P.O. Box 8885

Review: The balance Barclays says I owe is 1700 more than I owe.

The customer service representative hung up on me or we got disconnected and he didn't call back. I had to put in my last four digits of my social security number, so he knew how to contact me.

I sent three emails to Barclays in the past and no one returned the emails.Desired Settlement: Return my balance to what it should be, so I can transfer the balance to another credit card account.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 August 24, 2015 [redacted] RE: Barclaycard Ring MasterCard account ending in 0722 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely,

Review: I notified Barclays by phone that I was a victim of attempted identity theft on August 18, 2015. I was told that I had to notify their credit bureau disputes team by post mail of my complaint which I did immediately. Today, September 21, 2015, I received a response in the mail that Barclays completed their investigation and the credit inquiry was valid and was the result of a Barclaycard Rewards Credit Card issued by Barclays Bank Delaware.

I am upset as I did not request credit it is fraud, identity theft. The other agencies I contact all took the report by phone. Now it is a month later and credit was issued - to who?Desired Settlement: I request to contact by phone with a resolution that is acceptable.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 October 1, 2015 [redacted] RE: Application for Barclaycard Rewards MasterCard [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely, [redacted]

Review: A fraudulent charge was made on my Choice Privileges Visa Card for $139 in April 2015, and I immediately called to report and contest the charges (Case ID # [redacted]). It is now Oct 2015 (6 months later), and I have made numerous phone calls to try to resolve this matter to no avail. I cannot even get a manager to call me back to discuss this issue further, and I am told that this issue is under investigation and is "On-going." I am PSCing (moving overseas) to Germany with DoD and report in 30 November 2015, and want to resolve this issue before I leave. I have wasted countless hours call, being on hold, and talking to customer service individuals who have no authority to resolve this issue. I have many other issues to worry about and work on to accomplish my move overseas, and six months is an exceedingly excessive amount of time to resolve this simple billing issue.Desired Settlement: I would also like any resports made to the credit reporting agencies corrected, and immediate contact by an authorized individual to resolve this issue

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 October 15, 2015 [redacted] RE: Choice Privileges Visa account ending in 9670 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8 a.m. to 5 p.m. PT Monday through Friday. Sincerely,[redacted]

Review: I was trying to do a balance transfer with Barclay and I could not do it online due to the fact they ask me a question 30 years ago where I did not remember the phone number anymore. Than I called in to Barclay and I switch immediately to their security personnel due to the fact I could not answer the phone question. I answer 6 questions with their security personnel and I thought the questions was over and I switch back to the balance transfer department and answer 6 questions again but one of the questions was wrong because I didn't know the county I live in Colorado. Again these questions go back 25 years ago and I don't remember ever the county I lived in Colorado. Than I switch back to the security department to answer 6 more questions than my patients gotten then with security. I answer 5 of the questions and those wanted me to answer the question of where I worked at and I refused based on the fact than I already answer too many questions about me. I asked them to cancel my credit card because if I going be harass like this than I don't want to do business with a company like this. However the security personnel refuse to cancel my card and than I used some profanity which I know I was wrong but at the same time my patients have wore then with them. If I am not allow to have the balance transfer due to these questions than I want my card cancel with them.Desired Settlement: If I am not allowed to have a balance transfer with Barclay than cancel my master card. Also for people like me they need to redo the algorithm for answering these security questions because they are treating people wrong and unfairly and sorry isn't enough. They need to fix the problem so other consumers like me doesn't have the same problem where I am being treated like a criminal.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 March 4, 2015 [redacted] RE: Barclaycard Rewards MasterCard account ending 0174 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8 a.m. to 8 p.m. ET Monday through Friday. Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I want to say Barclay did a great job handling my case and the 2 high level from Barclay contacted me to apologize and they were able to resolve my problem. I just want to say thank you to the Barclay managers for helping me resolving my transaction I want to express my deepest gratitude to both of them.

Review: A payment made on 10/14/15 was taken from the wrong bank account causing a negative balance on the bank account and an overdraft fee. I spoke to a manager regarding the issue after an agent told me nothing could be done, and the manager let me know that 1) I should contact my bank and 2) if I faxed or emailed over the statement showing the $34 overdraft fee then the $35 would be credited to my Aviator Advantage account. After speaking to my bank I was told that if I was able to receive something from Barclaycard stating that the money was taken from the wrong account mistakenly then they would not charge me the overdraft fee. I called and spoke with an agent at Barclaycard who was extremely pushy and rude and told me that they can not send me anything. I requested to speak to a manager several times and he kept telling me the manager can't do anything. I still continued to request to speak to a manager and the agent put me on hold for over 15 minutes and never came back to the phone. I am essentially trying to prevent AA Red Mastercard from having to credit me the $35 since my bank is willing to take off the overdraft fee, however, I do not appreciate the run around that I am receiving. Not to mention, this is all due to an error on the behalf of your company, not me.Desired Settlement: I'd simply like to receive a statement from the business stating that they mistakenly took the money from the wrong account so that I can submit it to my bank and have the overdraft fee

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885October 26, 2015[redacted]Re: AAdvantage Aviator MasterCard account ending in 5749[redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond. We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail. If you do not receive the summary, or have additional questions, please contact our office at [redacted] My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET. Sincerely, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I applied for the Barclays us air dividend platinum card with the following terms and conditions. First year fee waived, 35,000 miles after first purchase, 1 mile for every dollar transferred from another card up to 10,000 miles, and 10,000 miles every year on the anniversary date of each year I have the card. I called to find out the status of my application after applying and asked to comfirm my perks and was told after applying that I couldn't have the 10,000 bonus miles because I wasn't a usair chairman preferred customer. Nowhere on my application nor terms of agreements does it say I need to be a chairman. This was false advertisement. I have excellent credit and applied for this card because of the annual miles given out. Once my credit was pulled and I was approved for the card was when I was told I couldn't have the annual miles. With excellent credit I can be approved for any card I wanted but I picked this card because of the additional annual miles each year. When I complained to barclay they honored some of the terms by waving the annual fee of 89 dollars and extra 5000 miles. But the annual 10,000 miles is critical. I have enclosed a copy of the application and terms of conditions that I applied for. Here is a copy of the website for terms of conditions. https://www.barclaycardus.com/app/japply/lp/TnCs.jsp?prodidreq=CCMWC47808Here is a copy of the link for the application I applied for. https://www.barclaycardus.com/app/japply/WebAppGate.jsp?Desired Settlement: I would like to have the 10,000 annual miles per year that's in the terms of conditions for the card I received.

Review: I been having this credit card for the past 3 years approximately, on August 10 I set up a payment over the phone to be entered on the 1st of September 2013 from my checking account of my bank, on September 5th I call the card to make sure they received the payment and verify that they did received but also it said's that my account it is close, I call the card service and ask why, a supervisor explain to me that my card was close to expired and they review my information and because I was past due two months they decide to not re issue another card and close my account, I explain to the person that due to the fact that in the last few months I been traveling between Florida and NY for some legal issues I was some what a little bit behind and always communicate with them to let them know. The supervisor explain to me that they send me notification on the 15th of August that my account was past due and they was going to close my account, he told me that it would take about 7 to 10 days to take affect that decision which would be towards the end of August around the 29th. I dispute to the gentleman that I did not received such letter and that I been out of Florida for the last month and a half , my husband brought me all the mail received and I did not find anything in there at such letter as he say, I also argue to him that if he look at my payment history he can see that that I was on time always and pay more than minimal amount due until I had to travel between the two states due to the reason I explain before, I also told the person that if I set up a payment on the 10th why they close my account? why when I talk to the person regarding set up the payment she never mention anything to me in regards to the decision of closing my account? I'm sure that before they make a final decision they check my account and I'm sure that by them my payment for the 1st of September was already post in there, I also told the person that I'm interested on keep this card but he say that I would need to reapply Product_Or_Service: credit card Account_Number: [redacted]Desired Settlement: I would like to have my account re instated or a new card with a new account number reopened and granted the same amount of credit limit $1,000.00 so I can continue paying the amount own or balance own in the card they close, I'm not asking for an extra 1,000.00 but a new card and the balance transfer into the new account so that I pay off the balance own but keep the amount credit given in the card they close, I find it unfair that after arrangements and payment received they close my accoun

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

October 30, 2013

RE: Priceline Visa account ending in [redacted]

We are in receipt of your recent correspondence forwarded to Barclays Bank Delaware (‘Barclaycard’) from the Revdex.com of Delaware. We understand your concerns regarding the account closing and would like to respond accordingly.

Our records show that you contacted us by phone on August 10, 2013 and made a payment arrangement for $140.85 for September 1, 2013. As part of our normal account management process, we review accounts prior to card expiration to determine whether a card will be reissued.

We reviewed your account and credit history and determined that your account would be closed upon expiration of your credit card. Enclosed is a copy of the letter we sent to notify you. It was not our intention to inconvenience you and we apologize if you feel as though we have done so. We are unable to accommodate your request to reissue the card on your Priceline Visa account.

We hope that this clarifies matters regarding your account. If you have any questions, please contact me at [redacted] My office hours are from 8:00 a.m. to 5:00 p.m., ET, Monday through Friday.

Consumer

Response:

Review: My card was stolen on October 6th, 2013, and used twice before I was able to cancel it and mark the charges as fraud. Since then, I have yet to see the charges reversed, even though I have called once or twice a week since then to ensure that that happens. Each time that I call I am assured by a representative that the charges will be reversed in 3-10 days. Never happened. Each time that I call I am given the run around and the representatives never know who did what before them. These charges are still on my account and Barclays seems to be incapable of doing anything productive about it.Desired Settlement: I would like the charges to be reversed as well as some reimbursement for the time spent on this issue. I would also appreciate an apology from a supervisor and likely a closing of my account.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

November 22, 2013

RE: Barclaycard Arrival MasterCard account ending [redacted]

We are in receipt of correspondence forwarded to Barclays Bank Delaware (‘Barclaycard’) from the Revdex.com of Delaware. We understand your concerns regarding recent transactions on your account and would like to take this opportunity to respond accordingly.

I attempted to reach you to address the concerns outlined in your correspondence but you were not available. Since I was unable to discuss the matter with you directly, please allow me to share with you the actions taken to bring closure to this unfortunate experience.

Although your correspondence does not reference the specific transactions you were disputing, I would first like to confirm credits were issued to your account for $66.10 for a USA Gasoline purchase and $44.95 for a Jack in the Box purchase. Those credits will be reflected on your next billing statement.

If you have additional transactions which were not authorized by you when your credit card was stolen on October 6, 2013, please contact me at the phone number listed below so that we can resolve this for you.

[redacted] we hope this information addresses your concerns. Should you have additional questions, please contact me directly at [redacted] My office hours are 8:00 a.m. to 5:00 p.m. ET Monday through Friday.

Review: Opened card rep said minimum payment 20 it's not its about 60 and interest high suppose to be 13.9Desired Settlement: Lower payment and intrest

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

April 21, 2014

RE: Barclaycard Rewards Platinum MasterCard account ending in 3341

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8:00 a.m. to 5:00 p.m. ET Monday through Friday.