Barclays Bank Delaware

Review: I currently have two (2) credit cards with Barclaycard: Arrivals and Special Financing, which have had their credit limits reduced. As stated in their letter of September 3, 2014, they report that I have a "Serious Delinquency" and "Proportion of Balances To Credit Limits Too High.." as reported by [redacted] Consumer Reporting Agency.

I have investigated this claim with [redacted] and found this to be false. I have no delinquency whatsoever and my proportion of balance of $1136 is well within reason of a $6000 limit. Secondly, when I opened my Special Financing card over the phone, the customer service agent asked me what credit limit I would like. Should this factor of balance and limit been an issue, he should have suggested a higher credit limit.

I am a faithful Barclaycard customer, demonstrated by my proven record of on time payments. I have also enjoyed several years of quality customer service and was shocked when I received letters stating that my limits on both accounts, were being reduced by more the 50% on one card and 25% on the other, in spite of a reported 762 credit score and never missing or late on any payment, ever.Desired Settlement: I request that my credit limits be returned to $6000 and $2000; possibly higher on the Special Financing card as to eliminate any further issue of disproportionate balances.

I have also in my possession a print out, obtained directly from [redacted] which outlines my favorable credit history and score. I would be more than happy to provide this information to you by either fax or email.

Business

Response:

P.O. Box 8885

Review: Sir/Ma'am,

I cancelled my 'Priceline Rewards Visa' credit card through Barclays Bank in January 2014. An annual subscription renewal with another company charged that same card on August 30 and they (Barclays) accepted that charge instead of informing the other company of the cancellation. After calling Barclays they were unwilling to forgive the charge however they did put it on hold. I then spoke with the other company and they were kind enough to cancel the charge. Barclays had absolutely zero business accepting that charge and shows some incredibly poor business practices in doing so. I would even say villainous business practices, because they knew by accepting the charge I would have to pay and maybe start using the card again, or better yet for them I would not have even noticed so that way the could have charged incredible amounts of interest.Desired Settlement: If these are Barclays business practices I would like them to receive a poor rating through the Revdex.com. That way other poor citizens may be made aware of their greedy practices and seek out better companies with which to do business. I know credit card companies perform some 'shady' acts but this certainly takes the cake in my experience.

Consumer

Response:

Sir/Ma'am,

The resolution I am seeking is Barclays Bank's justification for reactivating a card that has been cancelled for 8 months. Being that they likely do not have an honorable justification I would like a record with the Revdex.com of the business practices of Barclays so that others may be warned in the future.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

October 30, 2014

RE: Priceline Rewards Visa account ending 9174

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET, Monday through Friday.

Review: Hi, I am writing to file a complaint about my Barclaycard Financing Visa Card. I am shocked and appalled by the deceiving business that they conduct. That Visa card is a scam and they are taking advantage of less finance savvy consumers.

I applied for my Barclaycard Financing Visa Card and got approved for it when I was buying my new iPhone 5 on [redacted]’s website a couple of months ago. Barclay’s promotional offer said that my credit card interest related to [redacted] products/services that I was buying at the time would be deferred for 12 months. Seemed like a great deal since I was about to spend $900. However, the card’s terms and conditions that I read at the time were deceiving. After charging about $900 of [redacted] products & services on the new card, I discovered two months later that Barclays charged me a card fee of $20 per month. While I was not being charged interest on the outstanding credit card balance, I got charged this fictitious $20 fee monthly. That $20 fee is an equivalent to 27% finance charge ($20 monthly fee *12 months/$900 = 27%)!

What is appalling is that the monthly card fee was not even described in the terms and conditions when I was applying for this card. It’s still not there. See the links to the [redacted]’s website that describes Barclaycard Financing Visa Card.

http://store.[redacted] If I carried the credit card for 12 months with a $900 balance I would have racked up $240 fees in 1 year ($20 *12 months = 240). Barclays would have probably also charged me a $35 late fee for not paying the $20 monthly fee. This is scam. I hope SEC investigates such business behavior.Desired Settlement: Hidden fees are unacceptable. Barclays should adequately disclose all fees in terms and conditions.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

October 31, 2014

RE: Barclaycard Financing Visa Card account ending 8881

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

[redacted], if you have further questions, please contact me directly at [redacted]ur office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.

Review: Errors exist on credit file that are not being remediated. I am expecting proof of account ownership and payment history or the correction/removal from my credit file.Desired Settlement: Remove / correct credit file. Send proof of ownership / account history.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 January 8, 2015 [redacted] RE: Apple MasterCard account ending 6806 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. My office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely,[redacted]

Review: I noticed two fraudulent credit card charges made on 10/24/14 - MUZZONE RECORDS, $94.99 and 10/25/14 - BOOM FILES $111.95. I called BarclayCard customer service on Nov 1 and was told that it would be taken care of. I cancelled the account as to prevent further fraud charged and called again on Nov 4, was put on hold for 45 min, and still it was not taken care of. It is now over 60 days when these charges were made and I have not recieved credit for them.

I've called since then, and again, still now credit.

I am hoping that Revdex.com can assist in expediting this complaint.

Thank you,

PhilDesired Settlement: Credit of $206.94 applied to current credit card account

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 February 11, 2015 [redacted] RE: Choice Privileges Visa account ending in 1386 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8 a.m. to 8 p.m. ET Monday through Friday. Sincerely,

Review: I have contacted Barclaycard several times in attempts to stop receiving credit card offers from them. Over the past year, I have received over 3 dozen letters from them. When I call, the customer service reps, including the so called supervisors have been rude to me and cannot guarantee that the letters will stop coming. Since this can't be settled with them, I am taking the next step. I had to pick the above primary nature of complaint because none of the choices fit my needs.Desired Settlement: Stop sending me any mail for their services immediately

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 March 17, 2015 [redacted] RE: Marketing Solicitations from Barclays Bank Delaware

[redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8 a.m. to 5 p.m. PT Monday through Friday. Sincerely,

Review: I have been getting this credit card app in the mail now for over a year. I have called them several times to stop sending them in the mail . I have asked them to take me off the mailing list. They keep sending me 3-4 of them a week. I do not need someone getting a hold of this and filling out the form and buying things under my name all because I have asked them to stop sending this in the mail. The other thing is when you try to call to have them stop they want you to give them your social security number and all other kinds of info just to get taken off the list. I refuse to give out any info to these people . I think it's a scam to get your info and use it . I have tried talking to the manager , but he still seems to have not taken care of this problem at all. I just think it's a little rediculous to be sending out that many applcations in a months time.Desired Settlement: Why do I have to put in an amount ? I have to see what all is involved with this .

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 March 26, 2015 [redacted] RE: Marketing Solicitations from Barclays Bank Delaware [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely,

Consumer

Response:

Review: I was promised 10000 miles for referring people to get a new card. I did send the link and three people that I know were approved . In late December I received an offer no get a new card which was basically the same card but with a better sign on bonus. I took the card and when I called to activate was told my credit limit and I though it was kind of low but because my account was just opened they said they could only let me combine the two credit cards and that it would be fine. I asked about the miles and the promotion that was still pending and they told me not to worry. I never got the 30000 miles so I contacted the customer service to find out why and spoke to Tamara a representative that gave me a case ( 2540114) and told me not to worry my miles were indeed coming to my account. It would just take one billing cycle and once the billing cycle got done I check my statement and still the miles did not post. I contacted customer service again and was told that they could only give me 15000 miles because my old account was closed and they could not do anything else for me. I really did everything I was supposed to do and brought you guys at least 3 people that I know that number could be more and they are taking 15000 miles for me this is absurd . I asked to speak to a higher up and was told they could not do anything for me. I feel ripped off

[redacted]

Old account last 4# (9691) Us airways Master card

New account last 4#(7952)Us airways Master card

last 4 ss number (6768)Desired Settlement: I would like to have at least my promised 30000 miles . I have proof that the people got the cards because they are my close friends.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 March 27, 2015 [redacted] RE: US Airways MasterCard account ending in 7652

[redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. My office hours are 9:00 a.m. to 6:00 p.m. ET Monday through Friday. Sincerely,

Review: I have had a US Air MC for years with the advertisement that the consumer will receive a companion fare certificate to fly on US Air. I tried using the certificate only to find that with the merger between US Air and American AIr, nearly all of the flights are now operated by American. If you call US air to book, they tell you sorry, those are American flights, call them. When you call American AIrlines, they say no, that is a US Air program and we do not honor it. When I have tried to get resolution from Barclay card, they just say, sorry, that is an airline problem. SO it is basically false advertising.Desired Settlement: Honor the companion fare certificate.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 May 20, 2015 [redacted] Re: AAdvantage Aviator MasterCard account ending in 9936 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. My office hours are 8:00 a.m. to 8:00 p.m. ET, Monday through Friday. Sincerely,[redacted]

Review: I RECEIVED A BARCLAY VISA SIGNATURE CARD UPON BECOMING AN OWNER OF [redacted] RESORTS. THE VISA CARD BILLED MY [redacted] PUCHASE OF $20,000 AND MONTHLY MAINTENANCE FEES OF $107.39. I SET UP A MONTHLY BANK DRAFT TO MAKE ALL PAYMENTS ON THE BARCLAY VISA. I NOTICED EARLY ON ,I WAS GETTING EMAILS TO REMIND ME OF PAYMENT DUE (BEFORE I RECEIVED MY MONTHLY STATEMENT) FROM BARCLAY. THEN ON MY 5TH BILLING (june 12th, 2015)I HAD LATE FEES. I THEN MADE A DECISION TO CANCEL MY BARCLAY CARD AND SET UP MY MAINTENCE FEE PAYMENTS TO [redacted] IN ANOTHER WAY. I CONTACTED BARCLAY REPEATEDLY FROM THE JUNE BILLING FORWARD. I CONTINUED TO RECEIVE BILLS EACH MONTH WITH LATE FEES AND INTEREST CHARGES FROM BARCLAY. EVERY TIME (EXCEPT ONCE AND AGAIN TODAY) I CONTACTED BARCLAY I WOULD END UP WITH SOMEONE THAT COULD NOT SPEAK ENGLISH AND COULD NOT ANSWER QUESTIONS. AFTER 20 OR MORE HOURS TRYING TO GET THIS RESOLVED, I WAS A NERVOUS WRECK!!! MY HUSBAND TOLD ME TO FORGET ABOUT IT. SO, FOR A TIME I DID. TODAY I MADE ONE LAST ATTEMPT AND DID GET A U.S. AGENT. SHE THINKS ON THE JUNE BILL MY PAYMENT WENT BACK TO MY BANK. I ADVISED HER THAT THE BILLING WAS WRONG.IN HOPES OF RESOLVING THIS ISSUE OF TORMENT, I AGREED TO PAY THE 107.39 (EVEN THOUGH [redacted] RESORTS TOLD ME MY MAINTENANCE FEES WERE UP TO DATE AND WITH A CREDIT)IF THEY WOULD REMOVE ALL THESE LATE FEES AND INTEREST CHARGES ADDING UP TO OVER $211.00 SINCE I COULD NOT REACH AN AGENT TO TALK WITH IN ENGLISH OR HELP ME. I REQUESTED A FINAL BILL AS WELL. [redacted], WITH BARCLAY SAID HER SUPERVISOR, WHOM SHE HAD TALKED WITH SEVERAL TIMES DURING THE CALL, SAID I WOULD HAVE TO PAY TOTAL FEES BILLED EVERY MONTH TO GET A FINAL BILL. I AM RETIRED, HAVE EXCELLENT CREDIT AND THIS IS JUST PLAIN WRONG.[redacted] DID SAY THIS WAS AFFECTING MY CREDIT SCORE. THIS IS NOT A FAIR WAY TO TREAT CUSTOMERS THAT ARE UNABLE TO TALK TO A U.S.AGENT OR ANYONE THAT UNDERSTOOD THE BILL. I WAS EVEN TOLD THAT THERE WERE NO U.S. AGENTS IN THE BILLING DEPT.Desired Settlement: I WOULD LIKE A 100% ADJUSTMENT ON MY BILL AND A FINAL BILL SHOWING $0.00 AMOUNT DUE. ALSO, IF THIS HAS ANY EFFECT ON MY CREDIT RATING (WHICH WAS 803) I WOULD WANT THAT CORRECTED AS WELL.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 September 30, 2015 [redacted] RE: Wyndham Rewards Visa account ending 6049 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely, [redacted]

Review: I don't have a Barclay card yet Barclay calls my number every day and after speaking with them multiple times they refuse to remove my number from their collection calls, even though I have no account with them. This needs to stop now. I am being harassed and it is unacceptable.Desired Settlement: Remove my number [redacted] from your call list and stop the harassing phone calls now.

Business

Response:

P.

O. Box 8885Wilmington,

DE 19899-8885October

20, 2015[redacted]RE: Telephone calls from Barclays Bank

Delaware[redacted] Thank you for your recent inquiry addressed to Barclays Bank

Delaware forwarded to us from the Revdex.com of Delaware. To ensure

the most efficient handling, your correspondence was forwarded to the Office of

President to investigate and respond. We completed our investigation and sent you a detailed summary

of any actions we may have taken. Please allow 7-10 days for delivery by mail. If you do not receive the detailed response or have

additional questions, please contact our office at [redacted] My office hours are 8:00 a.m. to 8:00 p.m. ET Monday

through Friday. Sincerely,[redacted]

Review: I am receiving daily phone calls from Barclays Bank about an account that belongs to a different individual - I have never had an account with Barclays. I amicably explained the error to customer service on several occasions, and I was assured each time that they would make a note that this is not the right number to call. However, I continue to receive phone calls, the issue is not getting resolved, and it has become a daily source of irritation.Desired Settlement: I would like the phone calls to stop.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

August 8, 2013

RE: Telephone calls from Barclays Bank Delaware

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We apologize for any inconvenience you have experienced as a result of the calls we made in attempt to contact one of our customers. Please be assured your telephone number has been removed from our records.

When a customer opens an account with us, they provide telephone numbers which we may use to contact them for various reasons. Unfortunately, sometimes a customer will change their telephone contact numbers, but does not provide us with the updated information. Once we’re able to confirm the customer is no longer available at that telephone contact number, we remove the telephone number from our records.

If you have any questions or concerns regarding this, please contact me. I can be reached at the address listed at the heading of this letter or calling [redacted]. My office hours are 8:00 a.m. to 5:00 p.m., ET, Monday through Friday.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9651702, and find that this resolution is satisfactory to me. The calls have stopped.

Review: I don't know what to do anymore. I have two credit cards with Barclay and I closed one account in January. I closed my Barclay Arrival card in January of this year. Barclay acknowledges that my Barclay Arrivals account is closed and indicates this on their website but yet they accept credit card charges and keep apply late fees. I am so frustrated and at my wits end. I paid today because I have excellent credit and am afraid but charges incurred after I closed the account. I have contacted the company at least ten times on this. I want to close this account and will likely close my other Barclay card as a result of this but am concerned that they will just keep charging me even with a closed account - this seems ridiculous and absurd. Please help.Desired Settlement: I would like a refund of my charges and a guarantee in writing that I will no longer get charges on a closed account. I am not trying to use the card - it has long since been destroyed. PLEASE help me.

Thank you, [redacted]

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

June 27, 2014

RE: Barclaycard Arrival MasterCard account ending 2027

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8:00 a.m. to 5:00 p.m. ET Monday through Friday.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Not really happy with it but just want it to end.

Review: On 5/20/14, Barclay's charged me a $27.05 late fee. My concern here is that I paid the bill as soon as I noticed that my monthly statement had not been received. Over the life of my account with them, I have mentioned on numerous occasions that I have not received my statement. They always respond that one was sent but they can never provide any evidence beyond their word that one was sent. On 9/22/14, I sent Barclay's an e-mail requesting that they waive this fee, and they refused. There was no name in the autograph of their response, just "customer service". I feel that at times statements are withheld in order to generate revenue through late fees. The bank then bills interest on top of this fee to generate even more revenue. I find it very strange that every other bank that I do business with has a statement arrive in the mail every month, but I consistently have issues with Barclay's.Desired Settlement: I am again requesting that Barclay's waive this fee and the interest that has accrued on the fee transaction, as I always pay my bills on time when I receive a statement.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

October 21, 2014

RE: Barclaycard Rewards MasterCard account ending 5605

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET, Monday through Friday.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: The company incorrectly disputed a charge made on December 08, 2014 to [redacted] in the amount of $50.00. I NEVER asked for THIS charge to be disputed at any time. Now that they have rebilled, the payee is stating that he still has not received payment for the merchandise in question & is refusing to ship until payment is received. I am in IN, the vendor I believe is in NY & this was an add on to a Kickstarter project paid for via Backerkit so there is no store for me to walk my statement into as the credit card company wishes me to. They created this problem by disputing the charge in error, they not I should be responsible in cleaning up their mess.Desired Settlement: I would like Barclaycard to either: 1) provide whatever proof to [redacted] that he has been paid that is required for him to complete the transaction and ship my order OR if this is not possible

2) credit the $50.00 plus any accrued interest back to my account, I will settle for no bag, but no money & no bag is NOT acceptable & I should NOT be responsible for the required legwork.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 March 11, 2015 [redacted] RE: Juniper Platinum MasterCard account ending 1690 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8 a.m. to 8 p.m. ET Monday through Friday. Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: My statements and all correspondence for both of my credit cards says my payment due date is 10/13 of each month

No where does it says that if my payment is made on the Oct 13th will I be considered late and charged a late fee .

I made my payment on the date asked and I see the print but it is not clear. My payment according to them is really due on 10/12 in order to not be considered late and charged a late fee of $38.00 each card.

IDesired Settlement: am asking for both late fees to be removed as I made payment on 10/13. It does not say specifically and clearly under print that if system changes to next day the payment will be considered late and a $38.00 late

I feel this is deliberately missing to confuse consumers who are attempting to make payment ontime based on thier location

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885October 20, 2015[redacted]Re: Barclaycard Rewards MasterCard account ending in 339 and Barclaycard Visa with Apple Rewards account ending 8222[redacted]Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond. We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail. If you do not receive the summary, or have additional questions, please contact our office at [redacted]. My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET. Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: This bill was transferred to a collections agency and the agreement was for $341.47 which I paid. Barclay has my amount as $750 on my credit report.Desired Settlement: This bill was transferred to a collections agency and the agreement was for $341.47 which I paid and the account was paid in full. Barclay has my amount as $750 on my credit report and this is incorrect. I want this corrected on the 3 credit reports.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

August 15, 2013

We are in receipt of correspondence forwarded to Barclays Bank Delaware (‘Barclaycard’) by the Revdex.com. We understand your concerns regarding the credit reporting of your account and would like the opportunity to respond accordingly.

Our records show a payment of $341.47 was received on July 26, 2013. Account updates are sent to the consumer reporting agencies monthly. As such, your recent payment may not have been updated before you submitted your correspondence. In an effort to resolve this matter for you, we have sent an update to the consumer reporting agencies to have the balance updated for you. Please allow up to 30 days for this update to be reflected with the credit reporting agencies.

If you have any questions or concerns regarding this, please contact me. I can be reached at the address listed at the heading of this letter or calling [redacted]. My office hours are 8:00 a.m. to 5:00 p.m., ET, Monday through Friday.

Review: When I signed up for the card I called customer service to verify terms and conditions which customer service verified 12 months no interest on purchases and balance transfers. I have now been charged 3 months of interest charges and just became aware of it today and when I called in today I asked to speak with a supervisor, [redacted], and she said she was only willing to take care of this months interest of $21, but not honor what was verified to my wife and me.Desired Settlement: For them to honor what was verified in the beginning 12 months no interest on purchases and balance transfers and to refund the other 2 months of interest charges.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

September 27, 2013

RE: Choice Privileges Visa account ending [redacted]

We are in receipt of correspondence forwarded to Barclays Bank Delaware (‘Barclaycard’) by the Revdex.com. We understand your concerns regarding the promotional annual percentage rate (‘APR’) applied to your account and would like the opportunity to respond accordingly.

I appreciate you taking the time to speak with me on September 13, 2013. After speaking with you, I was able to review the interaction you had with our Customer Service Department previously. Unfortunately, our representative did not provide you with correct information. As a result of the confusion and as a courtesy to you, we have applied the promotional APR to your account through February 6, 2014.

The terms of your Cardmember Agreement specify the APR on purchases, balance transfers and convenience checks (with the exception of promotional offers) would be 19.99% variable (prime rate plus 16.74%). After the expiration of the above referenced promotion, the contract APR’s will apply.

Please be assured we have forwarded this feedback to the representative to receive the appropriate feedback. We have also removed the August and September interest charges billed to your account. You will see these credits on your October 2013 billing statement.

If you have any questions or concerns regarding this, please contact me. I can be reached at the address listed at the heading of this letter or calling [redacted]. My office hours are 8:00 a.m. to 5:00 p.m., ET, Monday through Friday.

Review: Applied for credit card through priceline website to receive $50 credit on bill when used to pay for this purchase. Was not approved until after I left website. Went back to priceline to purchase flight and had no account information. Called credit card company and was originally told would have to wait 7 days to receive card. Was able to have card sent overnight but will not receive until Tuesday. Explained this was not disclosed in the original offer. Was told to call Priceline for credit. Called Priceline and was told to call credit card company. Neither company is standing behind the offer that was presented. I am hoping that I am still able to receive the flight for the same amount on Tuesday. If not, then this has cost me more headache than it's worth.Desired Settlement: Refund of difference in price between $180 and whatever it costs me to purchase the same flight on Tuesday. (ie. $180-$50=$130 cost to me today; $200-$50=$150 cost to me, an additional $20 would be credit to me account)

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

October 22, 2013

RE: Priceline Visa account ending [redacted]

We are in receipt of your recent correspondence forwarded to Barclays Bank Delaware (‘Barclaycard’) from the Revdex.com. We understand your concerns regarding the $50.00 first use offer and your inability to use the account upon instant approval. We would like to take this opportunity to respond accordingly.

It was a pleasure speaking with you regarding this matter. Per our discussion, I reviewed your account and verified it is eligible for the $50.00 first use offer. A qualifying purchase was completed on September 25, 2013, and the statement credit will appear on your next billing statement.

We apologize for the inconvenience you experienced and appreciate your feedback. Your correspondence referenced a request for compensation for the difference in any price change in the airfare you intended on purchasing with your account. We have not identified any errors with the instant credit approval process, through which a Priceline purchase can be made on a new Priceline Visa account. As a result, we are unable to accommodate your request for compensation.

We hope this addresses your concerns. Should you have any questions please contact me directly at [redacted] My office hours are 9:00 a.m. to 6:00 p.m., ET, Monday through Friday.

Review: barclaycard is absolutely the worst credit company in history, they cant even fix a problem..

I got chared by apple on nov 19th an amount of 195.15$, that was never authorized by me.. and they cant seem to figure out where the charge came from.Desired Settlement: I want them to cancel the charge and refund it.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

December 18, 2013

RE: Barclaycard Financing Visa account ending 5119

We are in receipt of your recent correspondence forwarded to Barclays Bank Delaware (‘Barclaycard’) from the Revdex.com of Delaware. We understand your concerns regarding recent transactions on your account and would like to take the opportunity to respond accordingly.

I attempted to reach you on December 11, 2013 to discuss your concerns. On December 16, 2013 I spoke with your son, who our records indicate is authorized to discuss your account on your behalf. Your son indicated that he submitted the correspondence to the Revdex.com of Delaware after having spoken to a representative in our Collections Department. Prior to speaking with your son, I was able to review the interaction in question and confirm he was provided incorrect information. To clarify, there is no additional transaction for $195.55 on your account. Please allow me to further explain.

On November 19, 2013 the original Deferred Financing Promotion expired. The amount of $195.55 was the remaining unpaid portion of this promotion. This can be confirmed by reviewing your up to date account information on our website, www.barclaycardus.com, where you can also view your November 2013 billing statement. We apologize for any inconvenience this may have caused you.

Should you have additional questions, please contact me directly at [redacted]

Consumer

Response: