Barclays Bank Delaware

Review: On January 25, 2014 I called to gather what I had paid in interest for the fiscal year 2013 for tax purposes. I spoke to [redacted]. I was told that my card was being cancelled immediately as my husband was not available to speak to [redacted]. In 2013 Carnival was informed of my husband's death. I have my own credit card in my name. I have always paid my bills on time and paid the full amount owed every month. I was not given the information that I requested and was informed that my account was being closed immediatly. [redacted] would not listen to me that the account was in my name and he insisted that my account be closed immediately. I infomed [redacted] during the conversation that I would be contacting the Revdex.com in reference to this matter. I have sent a letter to Carnival about this. I do not believe that this should have happended and I would like my credit card back. I also have Fun Points of 31,546.Thank you for your help.Desired Settlement: I want my credit card back. They have no right to cancel my account without my permission. I have always paid my bills on time and in the full amount every month. They do not have to treat people this way. If they close my account and will not give me my credit card back I want my Fund points of 31,546 redeemed in cash to me.Thank you for your help.

Business

Response:

P.O. Box 8885

Review: I currently have two (2) credit cards with Barclaycard: Arrivals and Special Financing, which have had their credit limits reduced. As stated in their letter of September 3, 2014, they report that I have a "Serious Delinquency" and "Proportion of Balances To Credit Limits Too High.." as reported by [redacted] Consumer Reporting Agency.

I have investigated this claim with [redacted] and found this to be false. I have no delinquency whatsoever and my proportion of balance of $1136 is well within reason of a $6000 limit. Secondly, when I opened my Special Financing card over the phone, the customer service agent asked me what credit limit I would like. Should this factor of balance and limit been an issue, he should have suggested a higher credit limit.

I am a faithful Barclaycard customer, demonstrated by my proven record of on time payments. I have also enjoyed several years of quality customer service and was shocked when I received letters stating that my limits on both accounts, were being reduced by more the 50% on one card and 25% on the other, in spite of a reported 762 credit score and never missing or late on any payment, ever.Desired Settlement: I request that my credit limits be returned to $6000 and $2000; possibly higher on the Special Financing card as to eliminate any further issue of disproportionate balances.

I have also in my possession a print out, obtained directly from [redacted] which outlines my favorable credit history and score. I would be more than happy to provide this information to you by either fax or email.

Business

Response:

P.O. Box 8885

Review: I have had a US Air MC for years with the advertisement that the consumer will receive a companion fare certificate to fly on US Air. I tried using the certificate only to find that with the merger between US Air and American AIr, nearly all of the flights are now operated by American. If you call US air to book, they tell you sorry, those are American flights, call them. When you call American AIrlines, they say no, that is a US Air program and we do not honor it. When I have tried to get resolution from Barclay card, they just say, sorry, that is an airline problem. SO it is basically false advertising.Desired Settlement: Honor the companion fare certificate.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 May 20, 2015 [redacted] Re: AAdvantage Aviator MasterCard account ending in 9936 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. My office hours are 8:00 a.m. to 8:00 p.m. ET, Monday through Friday. Sincerely,[redacted]

Review: I have contacted these people at Barclaycard several times to stop sending me mail and now they send more. I receive 4 packets per week on apply for credit cards they will not stop! It is harassing and I keep telling them to stop sending this to me. Besides that, it is very wasteful, it all goes in the trash! I have a right not to be harassed and since I gave them written notice to stop, they should!

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

September 16, 2014

RE: Marketing Solicitations from Barclays Bank Delaware

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET, Monday through Friday.

Consumer

Response:

Review: I logged into my Barclay card us account (Barnes and Noble Master card) to inquire about a balance transfer. The offer on my account said if I requested a balance transfer within 45 days of my account being open that I would get 0% for 15 months on those balance transfers and it had a link that said "select this offer", so I clicked on the link and it took me to the page to input the information for the balance transfers that I wanted to do. I submitted the request on 5/7/15. I called in today to see what was taking so long and I was told that they can take 7-10 days and that I was not getting 0% for 15 months but I was getting 24.99%. I explained to her that was not the offer and they only reason I requested the balance transfer was for the 0% interest otherwise I am already paying a lower interest than 24.99% on the other cards and would have never done the balance transfer otherwise. I was told that the balance transfer had to post within 45 days and I made the request on 5/7/15 and the 45 days was up on 5/9/15, well they offer should have not been on my account if that was the case. I selected the offer that was n my account and they are not honoring it. This is not the first time they have falsely advertised. When I applied for the card on the Barnes & Noble website it said if approved I could use the card for the current purchase I was trying to make and I was on a time line buying a book for school. The only reason I applied for the card was because it led me to believe if approved I could use the credit that day to buy the book and that was not the case. I had to wait 7-10 days for the card to come and that caused me to buy the book late. It seems as though they false advertise offers to get people in.Desired Settlement: First off honor the offers you advertise. I would like the 0% interest for 15 months that I was offered, and that I selected otherwise I do not wish to do the balance transfers as this is false advertising.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 June 5, 2015 [redacted] Re: Barnes & Noble MasterCard account ending in 5898 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office a[redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET, Monday through Friday. Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: Barclay debited my checking account twice for payment due. I called when I realized on my bank statement on-line, and called them. The representative told me it would take 7-10 business days to process this. I asked for a Supervisor, and they also said they could not process immediately. I told them that was odd, because they would take the money out immediately if I scheduled a payment with them on-line. They are using my money and earning interest on it, while they take their time to refund. The amount was $173, and may not be a lot to them, but to me it is. This is unacceptable business practice, they should immediately resolve the situation, there DOES NOT need to be an investigation !Desired Settlement: I request an immediate credit back to my bank account. They told me while on the phone they could see where it came out twice.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

January 6, 2014

RE: Barclaycard Rewards MasterCard account ending in [redacted]

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry and are pleased to have been able to assist you with the matter. Under separate cover, we sent you a detailed response of the investigation and actions taken to bring positive closure to this situation.

It is our goal to provide exceptional service and it is our hope we have met your expectations.

If you have not received the detailed response or have additional questions, please contact our office. It is our pleasure to have been of service.

Review: My LL Bean Visa card was stolen (presumably by my ex), and used for a number of fraudulent purchased from 2/7/15 until I discovered the theft on or around 2/17/15. The sum of the fraudulent charges was approximately $580.33. When I reported the fraud, I was honest about the circumstances and explained to your call center that I suspected my ex girlfriend had made the charges. My ex never was an authorized user on my account, and I never authorized the charges, had any foreknowledge of the charges, and never received any benefit from these charges. After 2 months, 15 phone calls (including one that woke me up at 8:12am), all of these charges were re-charged to my card. This is a direct violation of the Truth in Lending Act, and just plain poor customer service.Desired Settlement: Please refund the $580.33 to my VISA card. I am trying to be reasonable, and will work with Barclay Card in any way that I can. If necessary, I will submit another sworn statement certifying that these charges are fraudulent, and I had no foreknowledge, etc. This is a lot of hassle for $580.33, and I doubt it's worth Barclay's time to continue this claim. I don't wish to take this issue further, but I will if necessary.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 May 15, 2015 [redacted] RE: L.L. Bean Visa account ending 8812 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET, Monday through Friday. Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: I was promised 10000 miles for referring people to get a new card. I did send the link and three people that I know were approved . In late December I received an offer no get a new card which was basically the same card but with a better sign on bonus. I took the card and when I called to activate was told my credit limit and I though it was kind of low but because my account was just opened they said they could only let me combine the two credit cards and that it would be fine. I asked about the miles and the promotion that was still pending and they told me not to worry. I never got the 30000 miles so I contacted the customer service to find out why and spoke to Tamara a representative that gave me a case ( 2540114) and told me not to worry my miles were indeed coming to my account. It would just take one billing cycle and once the billing cycle got done I check my statement and still the miles did not post. I contacted customer service again and was told that they could only give me 15000 miles because my old account was closed and they could not do anything else for me. I really did everything I was supposed to do and brought you guys at least 3 people that I know that number could be more and they are taking 15000 miles for me this is absurd . I asked to speak to a higher up and was told they could not do anything for me. I feel ripped off

[redacted]

Old account last 4# (9691) Us airways Master card

New account last 4#(7952)Us airways Master card

last 4 ss number (6768)Desired Settlement: I would like to have at least my promised 30000 miles . I have proof that the people got the cards because they are my close friends.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 March 27, 2015 [redacted] RE: US Airways MasterCard account ending in 7652

[redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. My office hours are 9:00 a.m. to 6:00 p.m. ET Monday through Friday. Sincerely,

Review: I have been an excellent customer and member of Barclays for over 2 years now. I have never missed a payment and always paid the minimum payment due or more. I even get an annual bonus each and every year and pay my balance down to zero every January.

In November of 2013 after moving and having a baby I called Barclays Visa to make sure I had my renewal credit card in the mail due to my card would expire in December 2013 and was only good for 24 months.

I was told by a representative "my account was canceled and they could not issue a renewal card." When I asked why, she said that it was due to too many inquiries on my credit and my credit score was bad, and I was denied a renewal due to this. I never received a phone call to the phone number I have on file, not a letter in the mail regarding the cancelation. Turns out they mailed it to a previous address on file even thought the bank had my correct mailing address on file.

I was very upset and embarrassed to find this out. I planned on using this credit cards through the holidays to purchase my children's gifts as usual every year.

I read through my credit card contract and nowhere in it does it state the bank can cancel the card, nor should pull my credit again (without my consent), after the 24 month month period to determine eligibility. I had a Bankruptcy discharged

I have been an excellent model client and member or Barclays with no issues ever and get punished for keeping a great record and payment history with this credit card.

I would like Barclays to reinstate my card and let me keep my existing account that was in excellent standing. I need them to correct there violation of contract with me ASAP.

I also filed a State Banking Complaint with the State Banking Department in DE.

Office of the State Bank Commissioner

555 E. Loockerman St., Suite 210

Dover, DE 19901

Phone: [redacted]Desired Settlement: I would like Barclays to reinstate my card and let me keep my existing account that was in excellent standing. I need them to correct there violation of contract with me ASAP.

I also filed a State Banking Complaint with the State Banking Department in DE.

Office of the State Bank Commissioner

555 E. Loockerman St., Suite 210

Dover, DE 19901

Phone: [redacted]

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

December 17, 2013

RE: Barclaycard Financing Visa account ending in [redacted]

We are in receipt of your recent correspondence forwarded to Barclays Bank Delaware (‘Barclaycard’) from the Revdex.com of Delaware. We understand your concerns regarding the closure of your account and would like to take this opportunity to respond accordingly.

As part of our normal account management process, we review accounts prior to card expiration to determine whether a card will be reissued. On October 15, 2013, a letter was sent to the address on file which matches the contact information you provided to the Revdex.com. That letter informed you of the account closure and the reasons. For your ease of reference, we have enclosed a copy of the letter. For the reasons provided in the letter, we are unable to accommodate your request to reinstate your Barclaycard Financing Visa account.

If you have any questions or concerns regarding this, please contact me directly at [redacted]. My office hours are 8:00 a.m. to 5:00 p.m., ET, Monday through Friday.

Review: I have been getting this credit card app in the mail now for over a year. I have called them several times to stop sending them in the mail . I have asked them to take me off the mailing list. They keep sending me 3-4 of them a week. I do not need someone getting a hold of this and filling out the form and buying things under my name all because I have asked them to stop sending this in the mail. The other thing is when you try to call to have them stop they want you to give them your social security number and all other kinds of info just to get taken off the list. I refuse to give out any info to these people . I think it's a scam to get your info and use it . I have tried talking to the manager , but he still seems to have not taken care of this problem at all. I just think it's a little rediculous to be sending out that many applcations in a months time.Desired Settlement: Why do I have to put in an amount ? I have to see what all is involved with this .

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 March 26, 2015 [redacted] RE: Marketing Solicitations from Barclays Bank Delaware [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely,

Consumer

Response:

Review: I have contacted Barclaycard several times in attempts to stop receiving credit card offers from them. Over the past year, I have received over 3 dozen letters from them. When I call, the customer service reps, including the so called supervisors have been rude to me and cannot guarantee that the letters will stop coming. Since this can't be settled with them, I am taking the next step. I had to pick the above primary nature of complaint because none of the choices fit my needs.Desired Settlement: Stop sending me any mail for their services immediately

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 March 17, 2015 [redacted] RE: Marketing Solicitations from Barclays Bank Delaware

[redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8 a.m. to 5 p.m. PT Monday through Friday. Sincerely,

Review: On 5/20/14, Barclay's charged me a $27.05 late fee. My concern here is that I paid the bill as soon as I noticed that my monthly statement had not been received. Over the life of my account with them, I have mentioned on numerous occasions that I have not received my statement. They always respond that one was sent but they can never provide any evidence beyond their word that one was sent. On 9/22/14, I sent Barclay's an e-mail requesting that they waive this fee, and they refused. There was no name in the autograph of their response, just "customer service". I feel that at times statements are withheld in order to generate revenue through late fees. The bank then bills interest on top of this fee to generate even more revenue. I find it very strange that every other bank that I do business with has a statement arrive in the mail every month, but I consistently have issues with Barclay's.Desired Settlement: I am again requesting that Barclay's waive this fee and the interest that has accrued on the fee transaction, as I always pay my bills on time when I receive a statement.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

October 21, 2014

RE: Barclaycard Rewards MasterCard account ending 5605

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET, Monday through Friday.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I don't know what to do anymore. I have two credit cards with Barclay and I closed one account in January. I closed my Barclay Arrival card in January of this year. Barclay acknowledges that my Barclay Arrivals account is closed and indicates this on their website but yet they accept credit card charges and keep apply late fees. I am so frustrated and at my wits end. I paid today because I have excellent credit and am afraid but charges incurred after I closed the account. I have contacted the company at least ten times on this. I want to close this account and will likely close my other Barclay card as a result of this but am concerned that they will just keep charging me even with a closed account - this seems ridiculous and absurd. Please help.Desired Settlement: I would like a refund of my charges and a guarantee in writing that I will no longer get charges on a closed account. I am not trying to use the card - it has long since been destroyed. PLEASE help me.

Thank you, [redacted]

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

June 27, 2014

RE: Barclaycard Arrival MasterCard account ending 2027

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8:00 a.m. to 5:00 p.m. ET Monday through Friday.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Not really happy with it but just want it to end.

Review: Applied for credit card through priceline website to receive $50 credit on bill when used to pay for this purchase. Was not approved until after I left website. Went back to priceline to purchase flight and had no account information. Called credit card company and was originally told would have to wait 7 days to receive card. Was able to have card sent overnight but will not receive until Tuesday. Explained this was not disclosed in the original offer. Was told to call Priceline for credit. Called Priceline and was told to call credit card company. Neither company is standing behind the offer that was presented. I am hoping that I am still able to receive the flight for the same amount on Tuesday. If not, then this has cost me more headache than it's worth.Desired Settlement: Refund of difference in price between $180 and whatever it costs me to purchase the same flight on Tuesday. (ie. $180-$50=$130 cost to me today; $200-$50=$150 cost to me, an additional $20 would be credit to me account)

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

October 22, 2013

RE: Priceline Visa account ending [redacted]

We are in receipt of your recent correspondence forwarded to Barclays Bank Delaware (‘Barclaycard’) from the Revdex.com. We understand your concerns regarding the $50.00 first use offer and your inability to use the account upon instant approval. We would like to take this opportunity to respond accordingly.

It was a pleasure speaking with you regarding this matter. Per our discussion, I reviewed your account and verified it is eligible for the $50.00 first use offer. A qualifying purchase was completed on September 25, 2013, and the statement credit will appear on your next billing statement.

We apologize for the inconvenience you experienced and appreciate your feedback. Your correspondence referenced a request for compensation for the difference in any price change in the airfare you intended on purchasing with your account. We have not identified any errors with the instant credit approval process, through which a Priceline purchase can be made on a new Priceline Visa account. As a result, we are unable to accommodate your request for compensation.

We hope this addresses your concerns. Should you have any questions please contact me directly at [redacted] My office hours are 9:00 a.m. to 6:00 p.m., ET, Monday through Friday.

Review: When I signed up for the card I called customer service to verify terms and conditions which customer service verified 12 months no interest on purchases and balance transfers. I have now been charged 3 months of interest charges and just became aware of it today and when I called in today I asked to speak with a supervisor, [redacted], and she said she was only willing to take care of this months interest of $21, but not honor what was verified to my wife and me.Desired Settlement: For them to honor what was verified in the beginning 12 months no interest on purchases and balance transfers and to refund the other 2 months of interest charges.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

September 27, 2013

RE: Choice Privileges Visa account ending [redacted]

We are in receipt of correspondence forwarded to Barclays Bank Delaware (‘Barclaycard’) by the Revdex.com. We understand your concerns regarding the promotional annual percentage rate (‘APR’) applied to your account and would like the opportunity to respond accordingly.

I appreciate you taking the time to speak with me on September 13, 2013. After speaking with you, I was able to review the interaction you had with our Customer Service Department previously. Unfortunately, our representative did not provide you with correct information. As a result of the confusion and as a courtesy to you, we have applied the promotional APR to your account through February 6, 2014.

The terms of your Cardmember Agreement specify the APR on purchases, balance transfers and convenience checks (with the exception of promotional offers) would be 19.99% variable (prime rate plus 16.74%). After the expiration of the above referenced promotion, the contract APR’s will apply.

Please be assured we have forwarded this feedback to the representative to receive the appropriate feedback. We have also removed the August and September interest charges billed to your account. You will see these credits on your October 2013 billing statement.

If you have any questions or concerns regarding this, please contact me. I can be reached at the address listed at the heading of this letter or calling [redacted]. My office hours are 8:00 a.m. to 5:00 p.m., ET, Monday through Friday.

Review: This bill was transferred to a collections agency and the agreement was for $341.47 which I paid. Barclay has my amount as $750 on my credit report.Desired Settlement: This bill was transferred to a collections agency and the agreement was for $341.47 which I paid and the account was paid in full. Barclay has my amount as $750 on my credit report and this is incorrect. I want this corrected on the 3 credit reports.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

August 15, 2013

We are in receipt of correspondence forwarded to Barclays Bank Delaware (‘Barclaycard’) by the Revdex.com. We understand your concerns regarding the credit reporting of your account and would like the opportunity to respond accordingly.

Our records show a payment of $341.47 was received on July 26, 2013. Account updates are sent to the consumer reporting agencies monthly. As such, your recent payment may not have been updated before you submitted your correspondence. In an effort to resolve this matter for you, we have sent an update to the consumer reporting agencies to have the balance updated for you. Please allow up to 30 days for this update to be reflected with the credit reporting agencies.

If you have any questions or concerns regarding this, please contact me. I can be reached at the address listed at the heading of this letter or calling [redacted]. My office hours are 8:00 a.m. to 5:00 p.m., ET, Monday through Friday.

Review: I am receiving daily phone calls from Barclays Bank about an account that belongs to a different individual - I have never had an account with Barclays. I amicably explained the error to customer service on several occasions, and I was assured each time that they would make a note that this is not the right number to call. However, I continue to receive phone calls, the issue is not getting resolved, and it has become a daily source of irritation.Desired Settlement: I would like the phone calls to stop.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

August 8, 2013

RE: Telephone calls from Barclays Bank Delaware

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We apologize for any inconvenience you have experienced as a result of the calls we made in attempt to contact one of our customers. Please be assured your telephone number has been removed from our records.

When a customer opens an account with us, they provide telephone numbers which we may use to contact them for various reasons. Unfortunately, sometimes a customer will change their telephone contact numbers, but does not provide us with the updated information. Once we’re able to confirm the customer is no longer available at that telephone contact number, we remove the telephone number from our records.

If you have any questions or concerns regarding this, please contact me. I can be reached at the address listed at the heading of this letter or calling [redacted]. My office hours are 8:00 a.m. to 5:00 p.m., ET, Monday through Friday.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9651702, and find that this resolution is satisfactory to me. The calls have stopped.

Review: I made a payment by mistake to my mother's credit card account with Barclays. Barclays refuses to send the payment of $375 back to me. I have been on several calls to Barclays with my mother since its her account as well as my bank, [redacted]. Both companies are giving me the run around. I spoke to a manager at Barclays named [redacted] on 6/10 and she told me that Barclays can't refund money from a third party vendor since [redacted] uses a third party vendor to send payments for their online bill pay service. [redacted] claims it is not their responsibility to get the money back. No one wants to assist and give me my money back. It was a mistake sending Barclays a payment of $375 through my online bill pay with [redacted]. I opened a case with [redacted] for assistance. They refuse to further assist me. I do not know what else to do. I am not a card holder on my mother's credit card and am not obligated to make a payment or owe any money to Barclays. I had helped my mom in the past since she was under financial hardship. When I sent payment of $375 to her credit card, I thought I making a payment to Chase credit card in my online bill pay system with [redacted]. Once I realized the mistake, it was too late to stop payment. I immediately called [redacted] and my mother. She called Barclays but it didn't show up on the credit card until 6/10 and I made payment on 6/8.Desired Settlement: Refund of my payment of $375 that was made to Barclays on 6/8/15.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 July 10, 2015 [redacted] RE: Payment posted to Barclaycard [redacted]

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at l[redacted] My office hours are 8 a.m. to 5 p.m. PT Monday through Friday. Sincerely,[redacted]

Review: In mid February I noticed that my online account was still showing a minimum payment due of $95. On February 18th I called (866)3835310 to confirm that the $100 payment I made on 2/3/14 would cover the minimum payment due, the Barclays representative confirmed that the payment did cover the minimum due for February and no additional payment was necessary. I was surprised to log in to my account this morning and see that it showed my account overdue and a late fee charged. I immediately called Barclays to correct this mistake. I spoke to [redacted] said that he could waive the late fee but my account would remain overdue. I asked him how this was possible when someone from Barclays had verified in February that there would be no additional payment due after my payment of $100 on February 3rd. He said there was no way to change that. I asked to speak to a supervisor, I was placed on hold and transfered to [redacted] (operator [redacted] told me the same thing that [redacted] had, that they could remove the late fee but my account would remain overdue, I asked if there was a way to move the payment to February as I was told that that payment would cover my February statement payment. She placed me on hold for about ten minutes and came back and said they could not do that. I said how could this be possible when it was their error and I called to confirm on February 18th, she said there was no way of moving the payment. [redacted] returned and said she spoke to Theresa Villas and there was nothing they could do. I was on the phone for 32 minutes and still resolved nothing.Desired Settlement: I just want my payment of $100 to be applied to the February statement as I was told it would on February 18th.

Business

Response:

P.O. Box 8885

Review: On February 14, 2014, I was booking a flight on Priceline.com and near the end, an ad came up to "save $50 on this flight purchase by applying for the Priceline credit card" (issued by Barclay Bank). I applied, was accepted, and the last step was to create a password for the Priceline.com site, which I did. The site then told me my email was already in use, so I went through the process of changing my password and logged in. At that point, I realized my flight itinerary was nowhere to be found. I went through the process of creating it again, except this time at the end I did not have the option to use my new credit card and save $50 on the flight. I started an online chat with a Priceline representative, who told me there was nothing they could do and I'd have to contact Barclay. I contacted Barclay and received the same story, even though they saw me as a newly approved customer, they would not help me utilize the new card.

Now that I'm typing this out, I feel it's a bait and switch not only on Barclay's part, but Priceline.com as well. Please take this as a complaint against both businesses.

So, I didn't save $50 on the flight, I have a new card that I can't use (until I receive it), and I'm sure both companies are making out on my behalf. This feels like a complete scam to me. I was told by the Priceline representative that the $50 bonus would come as a credit on my statement after my first purchase, but the bottom line is that I wanted to save $50 on that flight, not have to buy something else from Priceline. Now they are forcing me to go back to their site and buy more products in order to receive the $50 credit, instead of receiving it on the flight I was purchasing, which is what the advertisement promised. Also, I was basically forced to go ahead and buy the ticket since obviously I needed the flight and it was the best price I could find.Desired Settlement: Since I was essentially forced to buy the ticket, and will not receive $50 off of the flight by applying for their credit card as promised, I would like a $50 refund check sent to me.

Business

Response:

P.O. Box 8885