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Barclays Bank Delaware

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Reviews Barclays Bank Delaware

Barclays Bank Delaware Reviews (634)

Review: On 07/17/13 Dish Network made three unauthorized charges to my credit card. The charges were for $17.00, $440.00 and $385.00 dollars. I complained and the $17.00 was immediately resolved in my favor. As for the $440.00 and the $385.00 charges, I received a phone call from a heavily accented, barely intelligible female voice who said she was going to resolve this matter with a conference call. Another heavily accented, barely intelligible female voice came on the line and said she was from Dish Network. After a couple minutes, the Barclays voice informs me in a prearranged fashion that the case is settled and I would have to pay these charges. It appears Dish Network and Barclays Bank have hired the same company in India to handle their customer service departments. I am certain that these two people worked in the same room and celebrated after pulling one over on a stupid American. As for the Dish Network charges, the service provided was not as stated in the contract. The service was effective less than ten per cent of the time. I was told the low clouds in Southern Louisiana made for poor reception. Plus, I think the dish was place under a patio. I am a day trader of stocks and this lack of reception caused me to suffer thousands in losses. I tried to resolve the matter in an amicable fashion but was told that they couldn't control the weather.Desired Settlement: I did not authorize or approve these charges to my credit card and payment should be denied to Dish Network

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

October 24, 2013

RE: Juniper MasterCard account ending [redacted]

We are in receipt of your recent correspondence sent to Barclays Bank Delaware (‘Barclaycard’) from the Revdex.com of Delaware. We understand your concerns regarding the transactions from Dish Network, which posted to your account on July 22, 2013, and would like to take this opportunity to respond accordingly.

We would first like to apologize for the delay in responding to you. On July 31, 2013, we charged the transactions back to the merchant and issued credits in the amount of $440.00 and $385.00 to your account. As of the date of this letter, the merchant has not represented these charges; therefore, this dispute has been resolved in your favor.

Should you have any questions, please contact me directly at [redacted]. My office hours are 8:00 am to 5:00 pm, ET, Monday through Friday.

Review: In July 2014, while on a flight from NY to the Bahamas, I was told that if I applied for the US Airways Premier World MasterCard, I would receive two companion certificates for travel, a welcome kit and a US Airways Club day pass. After never receiving any of the aforementioned, I contacted the company. They stated that they would resend (they original entered the wrong address yet I received my bills correctly!). I never received what was entitled to me. After contacting the company, they informed that they were "sorry" but this offer no longer existed. I have complaint number/case numbers if you need that. So, I was misled, applied for a credit card that I did not need and never received what was entitled to me. They will not resolve this matter.Desired Settlement: I want my companion tickets, my day pass and my welcome kit. If this cannot be accommodated, I want the monetary amount for what those were worth.

Business

Response:

P.O. Box 8885

I have just bought a cell phone and it was owned by someone who owed them money. I requested they stop calling me, but they have called repeatedly. When I requested a fax number so I could fax them a C&D letter, they refused and stated all written material is sent in writing. I have over 15 years oif experiance working for GLB, and Fleet Bank's collection departements. By NYS law, they were required to take my number out by verbal request. It is a sad state of affairs with modern bill collectors that they have no training in the FDCA.

Twice in the past 3 days a transaction was stopped that I was making in person at a cash register (ID in hand)until customer service was contacted and verified my identity. When I asked to speak to a supervisor I was told there were none available and I would get a call back in 24 to 48 hours - still waiting. A credit card is not much good if you can't use it when you want to. They say they are just protecting me from fraud when in reality they are protecting themselves.

Review: I have a Wyndham Reward Credit Card serviced by Barclays. The last time I used it was April 1, 2015 when my wife was in Nairobi and I bought her a plane ticket to Mombasa so she could visit a friend there. I have not used it since. On my October 2015 statement there were several charges amounting to less than 35 dollars. Unlike any other card I have used, this one has no online dispute method and when you try to do that you are instructed to call, which I did. There was no provisional credit for the dispute on my next statement so I called again and was told that would be forthcoming and that I should pay the bill to avoid interest and late fees, which is against the law for them to impose but I paid it anyway. I then followed up with a message inquiring and was told that the credit would be made and that the charges were being investigated as fraud. I also sent Barclays several secure messages from the Windham website on Oct 31 again on November 4th and yesterday as I still have not been credited or the dispute resolved. They replied with a message that they would have someone call me. So what, a third call is the charm? I am very dissatisfied with their treatment and expect more of them. I will escalate this further to federal authorities if they do not forthwith send me a refund check.Desired Settlement: Refund of the payment they essentially extorted from me with the threat of bad credit reports for late payment, late payment fees and interest as usurious rate. Most of all, they owe me an apology. I have spent several hundreds worth of my time trying to resolve a piddley $35. Anger is no near the word to describe me feelings toward them. I have never had an experience like this before and expect better from an international bank like Barclays

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885December 8, 2015[redacted]RE: Wyndham Rewards Visa account ending 9523[redacted]Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond. We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail. If you do not receive the summary, or have additional questions, please contact our office at [redacted]. My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET. Sincerely, [redacted]

Consumer

Response:

Dear My problem was Barclays disinterest in complying with the fair credit laws requiring a provisional credit pending an investigation of what I believed to be a fraudulent charge to my account. They went so far as to, essentially, extort payment of the disputed amount by "warning" me of late fees if I failed to pay it and usurious interest and defamation by false reporting of my "slow pay" to credit agencies. I was forced to pay the disputed amount!The very day I submitted my complaint to you, Barclays gave me a provisional credit for the disputed items and just today I see that they have issued a refund check. I am not sure why they failed to take action on my 5 separate communications to them directly, and I am sure that, absent your intervention, I would still be dealing with Barclay functionaries awash with nice words, but uninterested in corrective action.It would be hard for me to thank you enough for your service.

Review: Approved for the Frontier Business MasterCard on March 15th and the account was transferred almost immediately to the fraud department for "review." When called Barclays response has been that it will be resolved "in 24 to 48 hours", repeatedly. About April 30 received a call requesting documents be faxed verifying ID and location. Called Barclays a week later, they had lost the fax and had to locate it to send it to a different department. Called Barclays Office of the President and only connected to the voicemail. It is now June 5th and the card has been unusable for almost three months.Desired Settlement: 1) Activate a clean card account immediately as if it had just been approved.

2) Reverse all charges that Barclays has placed on a card that cannot be used.

3) Activate the advertised bonus miles.

4) Double the original credit limit as compensation for time, effort, and stress cause by this situation over the last three months.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 June 17, 2015 [redacted] RE: Frontier Business MasterCard account ending in 4904 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8 a.m. to 5 p.m. PT Monday through Friday. Sincerely,

Review: I had signed up for a Frontier Mastercard in 2102 at a kiosk in the Denver International Airport. The lady who signed me up for the card told me I would instantly be awarded 25,000 points which could be redeemed at any time for one round trip flight to anywhere Frontier flies. She told me, the points never expire unlike the cards from United and other airlines which makes the Frontier Mastercard a better card. I asked her twice again about the details of being able to redeem the points at any time and asked her twice about the points having no expiration date. The lady assured me I could redeem the points at any time and the points will not expire. When she was giving me the sales pitch, I told her I most likely will not use the card; she told me I may want to use it a couple times just to make sure it is activated. Before applying for the card I once again asked about the automatic 25,000 points and being able to use them at any time; the lady confirmed to me that once I was approved for the card I would automatically be awarded the points and that was all I had to do to earn the points and the points would not expire.

In December of 2013, I tried to redeem my points, I called Frontier and was transferred back and forth to same/different departments I was told I did not have the points as they have expired and I did not accumulate the first 500 points myself.

I have contacted Frontier on this issue only to be told I did not have the 25,000 points.

I feel their representative gave me false and misleading information. Due to the false and misleading information I received from the Frontier representative at the kiosk and that Frontier would not honor what their own representative told me, I have closed my Frontier Mastercard.Desired Settlement: I would like Frontier to better train their representatives. I would also like Frontier to be held accountable for the false and misleading information I received from their kiosk representative by being awarded one round trip airfare to anywhere Frontier flies as I was promised.

Business

Response:

P.O. Box 8885

Review: Barclay was ending their contract with Virgin America and we were notified that they would issue us a new card. I contacted them to cancel my account because I did not want a new credit card account under my credit profile. I received an email from their company that my account has been closed. Today, I received my new credit card in the mail. My credit profile has been dinged for a new credit card, this is unacceptable. This was not authorized.Desired Settlement: My credit has been dinged, I don't know how they will be able to fix that but they need to cancel my account immediately.

Business

Response:

P.O. Box 8885

Review: Almost a year ago, I paid off this credit card, in full, and told US Airways MasterCard Customer service that I DID not wish to renew it. The company HAS NOT let me CANCEL this credit card AND continues to bill me fees and charges for nothing. I HAVE CALLED THE COMPANY OVER 6 times and they say they will take care of it and STILL nothing has happened - they continue to not resolve the issue by continuing to bill me. I HAVE CALLED AND ASKED FOR A MANAGER TO CALL ME and no calls returned!I have impeccable credit and how ridiculous this is that they have refused to let me CANCEL THIS CREDIT card.As an aside to the main complaint, I think the credit card was misrepresented and the rewards were not meaningful as they only flights times I could get during the one year I had the card were WAY OVERPRICED so the free flight was of no value whatsoever.When the in-flight attendant sold us this credit card during a flight, the description she gave us of the card benefits were absolutely NOT represented clearly and completely.Desired Settlement: I wish for me account to be closed immediately with a zero balance and my credit restored immediately to its A plus status.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

January 31, 2014

RE: US Airways MasterCard ending 7950

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry and are pleased to have been able to assist you with the matter. Under separate cover, we sent you a detailed response of the investigation and actions taken to bring positive closure to this situation. Please allow 7-10 days for that response to be received.

We apologize for any inconvenience this matter may have caused. Should you have additional concerns, please contact me at E[redacted] or by calling me directly at [redacted]

Review: I recently closed my account due to excessive, unrelated, unexpected medical payments. I subsequently contacted Barclays by mail on September 2, 2015 with no reply. I then sent an email on October 17, 2015 to the Office of The President, as requested on this Revdex.com site. Upon closure, excessive, deferred interest posted to my account. In each contact, I requested that the company remove this interest and consider providing me with a hardship program (and I included the reason above). The company told me this was not possible, and they did not provide evidence of an agreement that I was indeed liable for deferred, unposted interest upon account closure.Desired Settlement: I'd like the deferred, but since posted, interest to be removed. I'd also like to be placed in a hardship program that will allow me to pay the full balance but at a lower interest rate. Other lenders have been understanding to my situation and have welcomed me into such programs so that I may pay the full balance but more easily.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885November 12, 2015

[redacted]RE: Barclaycard Financing Visa account ending in 6472

[redacted]Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond. We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail. If you do not receive the summary, or have additional questions, please contact our office at [redacted]. My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET. Sincerely,[redacted]

Consumer

Response:

Review: I applied for the Barclaycard Rewards World MasterCard for the 0% interest on balance transfers and purchases promo which was supposed to be good for 18 months. In accordance to my conversation over the phone with the representative at the credit card department. The 0% was on the balance transfer and purchases for the duration of the 18 months. I called and spoke to a manager named Corey located in the resolution center in Nevada. She said she would need to pull the call and would call me back in 2 billing cycles. I had not heard from her and decided to call on 10/25/2015. The individual I spoke to said they were unable to pull the call and said they could only go with what they had in writing. I called back one more time on the same day to see if the representative could help resolve the matter before I filed a complaint. She said she was a manager and the only thing she could do was lower my interest rate. I thanked her for trying and agreed to the rate decrease but told her I would still file this complaint.Desired Settlement: I wish for them to fulfill what they offered me over the phone when I applied for this credit card and give me my 0% on purchases for the 18 month 0% offer they sold me on and reverse any and all finance charges on this credit card.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885October 30, 2015[redacted]RE: Barclaycard Rewards World MasterCard account ending in 8647[redacted]Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond. We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.Sincerely,[redacted]

Review: I have been receiving two or three pre-selected credit cards offers a week for the last couple months. there is a [redacted] to call to stop receiving pre-screened offers. its a recorded massage.there ask for your social security number. why are they asking for my social security number? I have even sent the application back to them with a note. please stop sending this to me. they keep sending it to meDesired Settlement: I would like for them to take me off their mailing list

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

September 24, 2014

RE: Marketing Solicitations from Barclays Bank Delaware

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8:00 a.m. to 8:00 p.m. ET, Monday through Friday.

Review: I am abroad and had my wallet stolen and have no access to money and no access to international telephone because I am in a developing country, it is by miracle that I am able to use somebody's WiFi to contact them through my account on their website through their secure message center, yet Barclays insists on not sending me a card regardless of the fact that I am in an emergency situation here and desperately need access to my money ASAP! They keep throwing it in my face that I need to call even though I consistently try to explain my situation. Furthermore they were notified months ago I would be travelling here. It is astonishing. I use my Barclaycard a lot and did not expect this kind of extremely poor treatment, getting brushed off over and over again makes me think that they do not value my business whatsoever, even do not want my business and want me to cut ties with them.Desired Settlement: I need my card rush delivered to me ASAP! I have wasted so much time going back and forth with them through their 'secure message center'. A secure address that I can get it is through an American woman I met by luck, she owns a school here and offered to allow me to receive a card there. I need it as of A WEEK AGO

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 April 20, 2015 Birch Bliss14207 Chestnut CourtPenn Valley, CA 95946 RE: Barclaycard Rewards Plus MasterCard account ending in 5801 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8:00 a.m. to 8:00 p.m. ET, Monday through Friday. Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. The 'main' subject of my complaint are problems which I faced because I am out of the first world, not at home, in Morocco, with no access to a telephone. On April 6th, I received a message from [redacted] asking me to call her, making it apparent that she did not read my complaint details where it says that I do not have access to a telephone. I replied to her email with an email, and got an automatic confirmation/reply that promised a response within 24 hours. Today is the 21st of April and to this day I have not gotten any recognition or acknowledgement of that email, or any aspect of my complaint.For Barclays to tell me that they fully investigated the issue and they are sending a report of the investigation to me in the mail, to my home in the US, where I currently am not, as is apparent from the complaint and my email to them, is a complete technical sidestepping of the issue whilst evading any responsibility in attempting to resolve the matter. This avoidance ultimately further aggravates the issue.For these obvious reasons I reject the business response as it is 100% inadequate.Regards,

Business

Response:

P.O. Box 8885

Review: When I applied for the Barclay Visa Card with Apple Reward, I put my home address and selected it for where the materials would be sent to. However, they sent my credit card and apple gift card to my school address. I am not dorming at my school so there wasn't even a dorm number in my school address, but they sent it there anyway. Before they approved my credit card, they sent a letter to my home address said that I needed to call them to verify the information so they could approve it. Later on when I found out they sent the credit card to my school, they asked me to send some documentation to verify my identity and home address. I sent copies of my state ID, social security card and my transcript that has my home address on it. I didn't sent a utility bill because my name is not on it, and a customer presentative said that I could sent a transcript to verify my address.

After they received and processed my documentation, they did not call me. I called them again to check if they received it, and the customer representative said my transcript is not accountable to verify my address and asked me to send them a bank statement or utility bill. I already sent my bank statement, but it will take another two weeks for them to process it. I honestly don't understand why I need to verify my home address since I already put it in my application and they mailed a letter to my home address before, so my home address should be in the file. Because of this, I am worried that I would be charged of a late fee. I could not pay my monthly because I don't know my account number and I don't have an online access to my account. I talked to several customer representatives about the issue of late fee, but their answers were just inconsistent. Some of them said there would not be a late fee, some said they were not sure about it or they could not help me with this because my account is locked. I mailed my payment to them, but I don't know if they would process it or charge me a late fee.Desired Settlement: Please send my credit card as soon as possible after receive my documentation, and please do not charge me a late fee or remove the late fee if it is already there, because this is not my fault and I do not want to see this happen again.

Business

Response:

P.O. Box 8885

Review: I have contacted these people at Barclaycard several times to stop sending me mail and now they send more. I receive 4 packets per week on apply for credit cards they will not stop! It is harassing and I keep telling them to stop sending this to me. Besides that, it is very wasteful, it all goes in the trash! I have a right not to be harassed and since I gave them written notice to stop, they should!

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

September 16, 2014

Re: Marketing Solicitations from Barclays Bank Delaware

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET, Monday through Friday.

Consumer

Response:

Review: I understand their business need to close their non-revenue making customer , but at same time if customer have legally earn their reward thru purchasing and accrue the points based on their term, they have no right to confiscate them thru account closure. Please refund in form of travel reward credit from my point balance. and also issue a refund of my membership fee that I have recently paid.Desired Settlement: Total points for reward as of oct 16th (last statement upon closure) is 41178 or $411.78 in travel credit redemption and my $89.99 membership fee Total of $501.77

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885November 4, 2015 [redacted] RE: Barclaycard Arrival MasterCard account ending in 7596[redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond. We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail. If you do not receive the summary, or have additional questions, please contact our office at [redacted] My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET. Sincerely,[redacted]

Review: I signed up for a hawaiian miles credit card and at that time I just got married. My hawaiian miles card had my maiden name on it with valid miles on it. When opening my new credit card with bank of hawaii they had assumed my identity and linked it with an already existing hawaiian miles account, causing me to give away my miles to a person with the same name but different address. At the time of getting my hawaiian miles credit card nobody from bank of hawaii had verified my identity to match my hawaiian miles card. Simple as matching my home address.November and January credit card payments were not received according to bank of hawaii. When checked at the paying bank (kuakini fcu) they have a trail of bank of hawaii taking this money out. When confronting bank of hawaii they state they do not know where the money is going. I do not have a bank account with bank of hawaii. Just a credit card to gain hawaiian miles. Could someone be taking my money? Could I be paying another persons credit card bills? There was no answers from bank of hawaii. They said they would call me back, in regards to my check payments for my credit card. I would think this is a very serious problem that needs prompt attention. It is now 8 hours later with no response from bank of hawaii.Desired Settlement: Answers from corporate, with detailed reasons and paper work showing where my money was going and how that happened. Copy of investigation if one was even done. hawaiian miles lost to another person with the same name returned to my actual account matching not only my name but my date of birth and address.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 February 11, 2015 [redacted] RE: Hawaiian Airlines Bank of Hawaii MasterCard account ending in 8226 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8 a.m. to 8 p.m. ET Monday through Friday. Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: I recently applied for a Barclay's credit card which offered 0% APR on balance transfer fees and purchases over an 18 month period. I applied for this card because I wanted to transfer a balance from a credit card I had which was 14.99% in order to reduce my debt. I received an email congratulating me and telling me that I was approved for the credit card. About a week late I received the credit card in the mail and to my dismay the account summary which accompanied the card stated my interest rate would be a whopping 22.99% rather than the original fee of 0% that I was originally quoted. I immediately called the credit card company and told them that this is not what I applied for and explained the situation to them. The woman on the other end told me she had no record of my original application and asked me to give her the site I went to to get the loan. Of course, I didn't remember the actual site and was unable to locate it afterwards. In the meantime, the woman told me that that since she was unable to verify my original application she could only offer me the card with the increased interest rate that I received and tried to lure me with a promise of 10,000 bonus points worth $100.00 if I charged more than $500.00 on the account within 30 days of opening it. I told her that I was not interested since I was not interested in transferring a balance from a credit card with a much lower rate to the higher rate they were offering me. I told her "never mind" and that I did not want the card and that I was not going to activate it as a result. In the meantime I got a statement (asking me to activate my card) with the balance transfer that I requested at a rate of 0%, with fees for the balance transfer totaling approximately $31.00 at the rate of 22.99%. I immediately called the credit card company and spoke to a man named Jason. He attempted to give me a run around about the APR and my credit worthiness, and upon debate, agreed to return my fees after I told him that I felt swindled and cheated, especially after I called the company to tell them I wasn't accepting this rate and would not be activating the card. I was very upset that this man tried to turn the tables around on me to make it look like I was responsible for what had happened and not the company. It wasn't until I told him that I would be reporting him to the Revdex.com that he agreed to return my fees. Initially he wanted to transfer me to a manager to ex[plain the fees so I would better understand them but I declined. I needed no explanation. As far as I am concerned they were deceitful in their advertising and every other aspect of this incident. [redacted] transferred me to a manager by the name of Marie. She was un-empathetic, callous and condescending. I told them to close both my accounts. I do not want to do business with a company and employees with not moral character. If I was not eligible of the 0% APR I should have been notified of that, not have a credit card with a 22.99% interest rate forced down my throat, then have them try and bully me into the fees and rates after I specifically said I didn't want it when I called and cancelled the card, which they didn't do at that time.Desired Settlement: I want my bogus fees refunded and accounts closed. Also, it would be nice if someone would police them on their false advertising practices. If I was not eligible oforthe 0% APR I should have been notified of that, not have a credit card with a 22.99% interest rate forced down my throat after I specifically called and cancelled it.

Business

Response:

P.O. Box 8885

Review: I applied for one of their cards and was approved for $500.00 limit.

I immediately called their customer service requesting to have it increased to $2500.00 or greater and they denied it.

I then asked the customer service to close the account.

I now am finding that this account is reporting the credit reports when the account was never opened.

This is causing damage to my credit score of about 50 pointsDesired Settlement: Either immediate removal of the account from all credit reports of open the account with a minimum credit limit of $5000.00

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

November 26, 2013

RE: Barclayscard Rewards MasterCard ending [redacted]

We are in receipt of your recent correspondence forwarded to Barclays Bank Delaware (‘Barclaycard’) from the Revdex.com. We understand your concerns regarding credit reporting and would like to take the opportunity to respond accordingly.

I appreciate you taking my call on October 30, 2013. As we discussed, Barclays is required to accurately report the facts, including the opening of new accounts, to the credit reporting agencies. We have reviewed your account and determined that the credit reporting history is accurate; therefore we are unable to honor your request to have the account removed from your credit report. Additionally, we are unable to honor your request to reopen your account.

If you have any additional concerns that we can assist you with, please contact me directly at [redacted] My office hours are 9:00 a.m. to 6:00 p.m., ET, Monday through Friday.

Consumer

Response:

Review: Barclays can never help you when you need to change your billing date, each time I have called the customer service representative always claims that "Due to the stage of the billing cycle they cannot change your payment date at the time" then they charge you a late fee. Even if you make your payment two days after your due date (despite calling to ask for your date to be moved) Barclays immediately reports your account to your credit report even though they state your account has to be negative at least 30 days before they report.

No one will help you before, they always charge you the late fee and immediately hurt your report even if you try to resolve the problem before. This is the second time this has occurred.Desired Settlement: They need to become more flexible with payment dates, especially when other credit card companies are or they are going to lose clients. If a customer calls more than two weeks in advance asking the payment date to be moved out only by a couple of days it shouldn't matter where the customers billing cycle is at. And they shouldn't report your account over the balance unless it is over the balance by more than 2 days. Ridiculous.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

November 15, 2013

RE: Priceline Visa account ending in [redacted]

We are in receipt of your recent correspondence forwarded to Barclays Bank Delaware (‘Barclaycard’) from the Revdex.com of Delaware. We understand your concerns regarding the billing cycle date on your account and would like to take this opportunity to respond accordingly.

Our records show that you contacted us in April 2013 in reference to your cycle date. At that time we advised we could make a change to your due date for future statements but we were unable to change your current due date of the statement we had already sent. At that time, you declined to change your future payment due dates. Our records further indicate that on October 2, 2013 you requested and we processed your request to change the payment due date from the 21st to the 18th of each month. It is our hope this new date is more convenient for you.

Prior to making the change to your due date, your payment of $89.26 was due on September 13, 2013 date but not received until September 19, 2013. Although your account became past due, we have confirmed that your account was not reported as such to the consumer reporting agencies.

I hope this additional information addresses your concerns. Should you have additional concerns, please contact me directly at [redacted]. My office hours are 8:00 a.m. to 5:00 p.m., ET, Monday through Friday.

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Description: BANKS, CREDIT CARDS & PLANS

Address: PO Box 8828, Wilmington, Delaware, United States, 19899

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