Barclays Bank Delaware

Review: This is regarding original account [redacted]. BARCLAYS BANK DELAWARE is posting an account on my credit report for which I have not been notified of ownership or had any validation of debt. I am also taking issue with their credit reporting practices. BARCLAYS BANK DELAWARE is reporting the amount due as $3,785.00, and showing this as an open, Revolving Account and are reporting me 120+ days past due monthly. I have no account agreement with BARCLAYS BANK DELAWARE upon which to base a delinquency in payment. Reporting of a delinquency to a credit reporting agency requires a clear billing due date and expiration of more than 30 days from that date. I have requested verification of this debt with both BARCLAYS BANK DELAWARE and the Credit Reporting Agencies, and they have not been able to provide the verification documentation. This account is still being reported for collection at all credit reporting agencies (Experian, Equifax, Transunion ). I am requesting that your company takes the following steps: * Immediately delete the collection from all Credit Reporting Bureaus. Please confirm deletion and send written notice of compliance to either the email or physical address listed above. I understand that your company enjoys a good relationship with the Revdex.com and hope that we can resolve this quickly and amicably to our mutual benefit. I look forward to your quick response.Desired Settlement: Immediately deletion of the collection from all 3 of Credit Reporting Bureaus: Transunion, Experian and Equifax

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

April 9, 2014

Re: Juniper MasterCard account ending 2989

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. Under separate cover and on March 27, 2014, we sent you a detailed response of the investigation and any actions we may have taken. Please allow up to 7-10 days receive this in the mail.

If you have not received the detailed response or have additional questions, please contact our office. It is our pleasure to have been of service.

Review: I have been with Barclaycard for two years and have recently dealing with them in trying to figure out my statements and charges. I contacted them in March to ask why the payment that was scheduled to come out on Friday had not been taken until Monday. When I called the first time the customer service representative told me it was not them who was making the payment come out late but my credit union. I then called my credit union and spoke to them the representative that I spoke with told me it was not them and that they received a request of payment from them on Monday morning not Friday. I then called Barclaycard back and got a different representative and we began to look into the matter with my credit union because this was not the first time this has happened. I explained that I received one email and one text message from Barclaycard that my payment was "received" and because of that I went ahead and paid the rest of my bills. On Monday morning and looked at my bank account with my credit union and say that I received an NSF fee because it was less than $10 short. The credit union representative and Barclaycard representative both were concerned and want to find out why this was happening every billing cycle. I was placed on a hold and then my cellphone dropped the call. I then called back for a third time and was sent to a different representative and was told because the payment was schedule to come out on a Friday that was considered a weekend day and no payments would come out on that day. I asked him even if I scheduled the payment the week before to come that following week I still wouldn't have it processed until the week after that? He responded with a yes. I then asked him if I could talk to a manager because I never was told about that or read it at any time when I was scheduling my payment to come out on Friday. He then sent me to a manager and I explained to him everything that had happened up until I began talking to him and asked the same question “why are my payments coming out on Monday when it was supposed to come out on Friday?" I told me the same thing that it was considered a weekend day and that they sent it to the credit union on Friday and they are the ones who are not releasing it until Monday I then told him that I spoke to the credit union and they said it was not them. I then asked if he would like to talk to them since I was disconnected last time and was unable to figure what was going on if they are presenting the credit union with it on Friday but they are not taking it until Monday. He said " no I do not want to talk to your bank it wouldn't change the outcome and that I was the only one COMPLAINING and something like this happening because no one else has ever called in saying this" I told him not to keep repeating that because this is happening to me and right now you are helping me and I am having this problem. After that we both started to argue with one another and talking over the other person. After a few minutes of this I told him that this was making me upset and that us arguing about this was not helping my situation and asked if I could talk to a different manager. The phone went silent and then I heard the dial tone because he had hung up on me. I then called back yet another time and talked to yet another customer service representative and asked if I could talk to a different manager and not the same one I had just spoken to, he connected me and I was then told that he didn't hang up on me and that he would call to apologize to me. I never received a call or email about him apologizing to me. The manager then told me the same thing about the payments and Fridays. I told her that I understood that and would be scheduling the payments to come out on Thursdays instead but I was never told about payments not being taken until Monday. She then proceeded to lecture me on how I spend my money and that I need to be more responsible about how I spend. I have never been through something as outrageous as this before I always make sure to pay my bills and have never missed a payment.Desired Settlement: I would like my fees reversed on my credit card and at my credit union. I would also like an apology by phone.

Business

Response:

P.O. Box 8885

Review: In Jan 23 2014 I requested Barclays Bank Delaware to validate my alleged account with them. I found out through my credit report that Barclays Bank Delaware posting me as their customer and that I was having credit card account with them. Because that was not true, I requested Barclays Bank Delaware to provide me with evidence (documents, paperwork) that would prove their demands and validate my alleged account with Barclays Bank Delaware. I stated it clear that I would allege Barclays Bank Delaware in 1. Violation of the Fair Credit Reporting Act, 2. Violation of the Truth of Lending Act, 3. Defamation of Character. I have a prove of delivery by USPS of my written request to Barclays Bank Delaware as of Jan 28, 2014. Since then (for 2 months) I have not received any response from Barclays Bank Delaware, and I presume that Barclays Bank Delaware neglected my written request to validate an account (please see attached the copy of my written request with a list of 18 categories of documentation that would validate my alleged account with Barclays Bank Delaware.)Desired Settlement: 1. Respond on my request to validate the account, 2. Respond to my request in ESSENCE as I currently file a case with Attorney General and need a formal comprehensive response from the other party to the allegations.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

April 1, 2014

RE: Upromise MasterCard account ending 7165

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry and are pleased to have been able to assist you with the matter. Under separate cover and on March 24, 2014, we sent you a detailed response of the investigation and actions taken to bring positive closure to this situation. Please allow up to 7-10 days receive this in the mail.

It is our goal to provide exceptional service and it is our hope we have met your expectations.

If you have not received the detailed response or have additional questions, please contact our office. It is our pleasure to have been of service.

Consumer

Response:

Review: I ordered a Macbook using a Barclaycard in February. I received the merchandise but I I never received the card. In the meantime, I received a notice via email saying the 1st payment was going to be due in a couple of weeks. I like to make my credit card payments early & I like to pay more than the minimum amount because I care about my credit. I tried to log onto the online site to make a payment but was unable to move forward with the payment because I didn't know my account/card number. Worried that I wouldn't be able to make my payment online, I called to make the payment over the phone. When I called to make the payment, the woman asked me for my card info, I advised that I hadn't yet received my card but would make a payment on the account & wait for the card. Without giving me an explanation, I was transferred to the security department to inquire about me not receiving the card. They verified my address and then without explanation again... said they would get me to the payment department but instead I was transferred to another representative in the security department. I spoke with him, he asked me the same questions & said he would get me over to make my payment on the account. When I was transferred, I talked to yet a THIRD person I the security department who asked me the same exact questions as the latter two. Concerned now, I asked if/when I was going to be transferred to make a payment. He said after they close the old card & re order me a new one. I SPECIFICALLY asked him.. "WILL THIS AFFECT ME FROM BEING ABLE TO MAKE A PAYMENT OR WILL THIS CHANGE MY ACCOUNT" and he said NO. He took the last of the same information and then finally transferred me to the payment department. When I reached the payment department, I was set to make a payment. I spoke with a gentleman & asked her if there was a charge for making payments over the phone. He told me there was no fee and proceeded to tell me that he wasn't able to accept my payment because they had closed the account & I would need to wait to receive the new card. EXTREMELY unpleased at this news, I told him how I sat on the line for over 20 minutes on hold & being transferred to finally get to him and he tells me I can't make a payment. Needless to say, I was unsatisfied with how this was handled. After me explaining how I was told I would be able to make the payment, he nonchalantly told me that I will just need to wait until the new card gets to me. Not an issue if he didn't say it can take 7-10 days for me to receive it. I told him how I was informed that I should still be able to make a payment, he continued to nonchalantly tell me to wait. He also made no effort to even apologize or investigate it further. I asked if he could give me my account number so I can, I figured after needing 3 different people to verify the same information that he would make an exception and he didn't. I received the card late thus my payment was late. I then had to pay over a $100 more than I originally planned to pay in efforts that the payment wouldn't get eaten up by the APR or late fee. I called May 9, 2014 & although they did waive my $20 late fee nothing else was done or offered to compensate for the utter disregard of consumers time, dignity or credit. But will quickly report if they weren't receiving payment. I am extremely satisfied & at this point may even escalate this matter to my family attorney. I am so tired of big business being able to destroy the consumers livelihood over their error and think that $20 is enough to erase what a simple blemish can do to a person's credit rating.Desired Settlement: I would like for Barclayard to either provide proof to either myself or the credit bureaus detailing that an error on THEIR part is why I didn't have the necessary information to make a payment. I would also like for a complementary payment to be issued on my account directly from them in addition to the $20 fee they've removed. At this rate, once I pay this card off I will never do business with a company who allows their employees to take their written policy into their own hands & have me the benefactor of the negative results.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

May 30, 2014

RE: Barclaycard Financing Visa account ending in 8135

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 10:00 a.m. to 7:00 p.m. ET Monday through Friday.

Consumer

Response:

Review: In 2008 my job closed, at that time I had insurance that would make my payments I sent back a form and letter showing my employment status. Did call several time and advised received and all would be ok. My balance may have been little over 1, 000. The young lady said that it should be paid off if I dont find work. I called and was advised all was good. If there was anything else would let me know. I didntfind a job until 2010. Never received mail or a calland this number been available now ofr 16 yrs. I may owe somthing but shouldnt be over 2,000. I paid the insurance. Noe they want to garnish my wages for this. I would have made arrangements but never got the opportunity. I had to move just to work again now this. So upset just starting to get back on track and if I knew the insurance wasnt what it seemed could have paid.Desired Settlement: To give me the chance to settle or make arrangments..also to honor the insurance I was paying for and charge me the rest.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

June 24, 2014

RE: US Airways MasterCard account ending 1195

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. My office hours are 8:00 a.m. to 5:00 p.m. ET Monday through Friday.

Review: I have contacted these people at Barclaycard several times to stop sending me mail and now they send more. I receive 4 packets per week on apply for credit cards they will not stop! It is harassing and I keep telling them to stop sending this to me. Besides that, it is very wasteful, it all goes in the trash! I have a right not to be harassed and since I gave them written notice to stop, they should!

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

September 16, 2014

Re: Marketing Solicitations from Barclays Bank Delaware

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET, Monday through Friday.

Consumer

Response:

Review: I have been receiving two or three pre-selected credit cards offers a week for the last couple months. there is a [redacted] to call to stop receiving pre-screened offers. its a recorded massage.there ask for your social security number. why are they asking for my social security number? I have even sent the application back to them with a note. please stop sending this to me. they keep sending it to meDesired Settlement: I would like for them to take me off their mailing list

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

September 24, 2014

RE: Marketing Solicitations from Barclays Bank Delaware

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8:00 a.m. to 8:00 p.m. ET, Monday through Friday.

Review: Dispute #: [redacted]. On 10/09/2014 I was contacted by phone by a company that identified themselves as [redacted] Corporation. They claimed that I had a computer virus and needed to fix it. I gave them my credit card and advised them this is only to be used by [redacted] and they assured me it was, then they charged $380.00. They took control of my Computer and started installing programs. I contacted my son while this was happening, he advised me to turn the computer off because [redacted] doesn't call people. Together we called Barclay Bank and told them what happened. Barclay Bank said the charges will be credited and a new card would be mailed. The next morning (10/10/2014) an employee from Barclay Bank called me to assure me this merchant charge was credited and a new card is being mailed, that employee's ID was [redacted]. The $380.00 charge was re-charged to my new card a few days later by Barclay Bank. I called on 12/12/2014 and was spoken to very rudely, the employee told me there is nothing he can do, refused to let me speak to a Manager, and refused his employee ID. I called again on 01/10/2015 and spoke to [redacted] who said I need to hire a computer company to verify what happened on 10/09/2014 and send a letter to Barclay Bank as verification that the company that initially called me and charged the $380.00 was not [redacted] in order to continue their 'investigation'. Barclay Bank is still billing me for this $380.00 charge even after I clearly explained the merchant misrepresented themselves and provided me with no product or service. I have explained to Barclay Bank that I have tried to contact the merchant directly but the number is in India and I never get an answer.Desired Settlement: Charge back or credit the $380.00 charge from 10/09

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 February 10, 2015 [redacted] RE: Princess Rewards Visa account ending 6205 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely,[redacted]

Review: I am abroad and had my wallet stolen and have no access to money and no access to international telephone because I am in a developing country, it is by miracle that I am able to use somebody's WiFi to contact them through my account on their website through their secure message center, yet Barclays insists on not sending me a card regardless of the fact that I am in an emergency situation here and desperately need access to my money ASAP! They keep throwing it in my face that I need to call even though I consistently try to explain my situation. Furthermore they were notified months ago I would be travelling here. It is astonishing. I use my Barclaycard a lot and did not expect this kind of extremely poor treatment, getting brushed off over and over again makes me think that they do not value my business whatsoever, even do not want my business and want me to cut ties with them.Desired Settlement: I need my card rush delivered to me ASAP! I have wasted so much time going back and forth with them through their 'secure message center'. A secure address that I can get it is through an American woman I met by luck, she owns a school here and offered to allow me to receive a card there. I need it as of A WEEK AGO

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 April 20, 2015 Birch Bliss14207 Chestnut CourtPenn Valley, CA 95946 RE: Barclaycard Rewards Plus MasterCard account ending in 5801 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8:00 a.m. to 8:00 p.m. ET, Monday through Friday. Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. The 'main' subject of my complaint are problems which I faced because I am out of the first world, not at home, in Morocco, with no access to a telephone. On April 6th, I received a message from [redacted] asking me to call her, making it apparent that she did not read my complaint details where it says that I do not have access to a telephone. I replied to her email with an email, and got an automatic confirmation/reply that promised a response within 24 hours. Today is the 21st of April and to this day I have not gotten any recognition or acknowledgement of that email, or any aspect of my complaint.For Barclays to tell me that they fully investigated the issue and they are sending a report of the investigation to me in the mail, to my home in the US, where I currently am not, as is apparent from the complaint and my email to them, is a complete technical sidestepping of the issue whilst evading any responsibility in attempting to resolve the matter. This avoidance ultimately further aggravates the issue.For these obvious reasons I reject the business response as it is 100% inadequate.Regards,

Business

Response:

P.O. Box 8885

Review: Approved for the Frontier Business MasterCard on March 15th and the account was transferred almost immediately to the fraud department for "review." When called Barclays response has been that it will be resolved "in 24 to 48 hours", repeatedly. About April 30 received a call requesting documents be faxed verifying ID and location. Called Barclays a week later, they had lost the fax and had to locate it to send it to a different department. Called Barclays Office of the President and only connected to the voicemail. It is now June 5th and the card has been unusable for almost three months.Desired Settlement: 1) Activate a clean card account immediately as if it had just been approved.

2) Reverse all charges that Barclays has placed on a card that cannot be used.

3) Activate the advertised bonus miles.

4) Double the original credit limit as compensation for time, effort, and stress cause by this situation over the last three months.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 June 17, 2015 [redacted] RE: Frontier Business MasterCard account ending in 4904 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8 a.m. to 5 p.m. PT Monday through Friday. Sincerely,

Review: In July 2014, while on a flight from NY to the Bahamas, I was told that if I applied for the US Airways Premier World MasterCard, I would receive two companion certificates for travel, a welcome kit and a US Airways Club day pass. After never receiving any of the aforementioned, I contacted the company. They stated that they would resend (they original entered the wrong address yet I received my bills correctly!). I never received what was entitled to me. After contacting the company, they informed that they were "sorry" but this offer no longer existed. I have complaint number/case numbers if you need that. So, I was misled, applied for a credit card that I did not need and never received what was entitled to me. They will not resolve this matter.Desired Settlement: I want my companion tickets, my day pass and my welcome kit. If this cannot be accommodated, I want the monetary amount for what those were worth.

Business

Response:

P.O. Box 8885

Review: This company is reporting an outstanding debt with a balance on my credit reports as a charge off and judgment. They sold the debt to Nations Recovery Center and that is who was paid. When I called Barclays Bank to ask why they were reporting the debt as an outstanding charge off and judgment they told me they have no information on the account because they no longer had it. This is very frustrating for me because they are still having the account reported with a balance as a charge off and judgment.Desired Settlement: Immediately correct the credit reports.

Business

Response:

P.O. Box 8885

Review: My bank, Fairwinds Credit Union ,routing number, [redacted], (loan number [redacted]) send a check to Barclay in the amount of $2,500.19. Fairwinds verified the check was cashed on September 18, 2015. As of September 25, 2015, the check has not been posted to my Barclay Rewards account (ending in 0874). I have contacted Barclay a total of 4 times and they have been unable to locate the payment or offer a resolution. On my last call today, Barclay gave me a case number, [redacted]. I had to ask to speak to a supervisor over five times before I was eventually connected to one.Desired Settlement: I would like for the payment to be posted to my account effective on September 18, 2015, the date Barclay cashed the check, with no additional interest accrual for that amount during said period.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 October 7, 2015 [redacted] RE: Barclaycard Rewards MasterCard account ending 0874 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely, [redacted]

Review: I understand their business need to close their non-revenue making customer , but at same time if customer have legally earn their reward thru purchasing and accrue the points based on their term, they have no right to confiscate them thru account closure. Please refund in form of travel reward credit from my point balance. and also issue a refund of my membership fee that I have recently paid.Desired Settlement: Total points for reward as of oct 16th (last statement upon closure) is 41178 or $411.78 in travel credit redemption and my $89.99 membership fee Total of $501.77

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885November 4, 2015 [redacted] RE: Barclaycard Arrival MasterCard account ending in 7596[redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond. We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail. If you do not receive the summary, or have additional questions, please contact our office at [redacted] My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET. Sincerely,[redacted]

Review: When I applied for the Barclay Visa Card with Apple Reward, I put my home address and selected it for where the materials would be sent to. However, they sent my credit card and apple gift card to my school address. I am not dorming at my school so there wasn't even a dorm number in my school address, but they sent it there anyway. Before they approved my credit card, they sent a letter to my home address said that I needed to call them to verify the information so they could approve it. Later on when I found out they sent the credit card to my school, they asked me to send some documentation to verify my identity and home address. I sent copies of my state ID, social security card and my transcript that has my home address on it. I didn't sent a utility bill because my name is not on it, and a customer presentative said that I could sent a transcript to verify my address.

After they received and processed my documentation, they did not call me. I called them again to check if they received it, and the customer representative said my transcript is not accountable to verify my address and asked me to send them a bank statement or utility bill. I already sent my bank statement, but it will take another two weeks for them to process it. I honestly don't understand why I need to verify my home address since I already put it in my application and they mailed a letter to my home address before, so my home address should be in the file. Because of this, I am worried that I would be charged of a late fee. I could not pay my monthly because I don't know my account number and I don't have an online access to my account. I talked to several customer representatives about the issue of late fee, but their answers were just inconsistent. Some of them said there would not be a late fee, some said they were not sure about it or they could not help me with this because my account is locked. I mailed my payment to them, but I don't know if they would process it or charge me a late fee.Desired Settlement: Please send my credit card as soon as possible after receive my documentation, and please do not charge me a late fee or remove the late fee if it is already there, because this is not my fault and I do not want to see this happen again.

Business

Response:

P.O. Box 8885

Review: I applied for the Barclaycard Rewards World MasterCard for the 0% interest on balance transfers and purchases promo which was supposed to be good for 18 months. In accordance to my conversation over the phone with the representative at the credit card department. The 0% was on the balance transfer and purchases for the duration of the 18 months. I called and spoke to a manager named Corey located in the resolution center in Nevada. She said she would need to pull the call and would call me back in 2 billing cycles. I had not heard from her and decided to call on 10/25/2015. The individual I spoke to said they were unable to pull the call and said they could only go with what they had in writing. I called back one more time on the same day to see if the representative could help resolve the matter before I filed a complaint. She said she was a manager and the only thing she could do was lower my interest rate. I thanked her for trying and agreed to the rate decrease but told her I would still file this complaint.Desired Settlement: I wish for them to fulfill what they offered me over the phone when I applied for this credit card and give me my 0% on purchases for the 18 month 0% offer they sold me on and reverse any and all finance charges on this credit card.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885October 30, 2015[redacted]RE: Barclaycard Rewards World MasterCard account ending in 8647[redacted]Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond. We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.Sincerely,[redacted]

Review: I recently closed my account due to excessive, unrelated, unexpected medical payments. I subsequently contacted Barclays by mail on September 2, 2015 with no reply. I then sent an email on October 17, 2015 to the Office of The President, as requested on this Revdex.com site. Upon closure, excessive, deferred interest posted to my account. In each contact, I requested that the company remove this interest and consider providing me with a hardship program (and I included the reason above). The company told me this was not possible, and they did not provide evidence of an agreement that I was indeed liable for deferred, unposted interest upon account closure.Desired Settlement: I'd like the deferred, but since posted, interest to be removed. I'd also like to be placed in a hardship program that will allow me to pay the full balance but at a lower interest rate. Other lenders have been understanding to my situation and have welcomed me into such programs so that I may pay the full balance but more easily.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885November 12, 2015

[redacted]RE: Barclaycard Financing Visa account ending in 6472

[redacted]Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond. We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail. If you do not receive the summary, or have additional questions, please contact our office at [redacted]. My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET. Sincerely,[redacted]

Consumer

Response:

Review: Barclay Bank sold my debt to a collection agency, supposedly one month ago. For the past two to three months my family members, including a grown brother and sister in different states, have been receiving harassing phone calls. I called Barclay's in an attempt to resolve the issue and was told that "There was nothing they could do." I offered to pay the complete amount, in full to them but they said it was out of their hands and the only thing they could do was give me a number of the "collection agency". It should also be noted that I did not receive any notification nor any statements for several months prior to them turning over my debt. The collection agency that they sent me to had me call another agency altogether, and then when I called them I had to go through 3 different people in order to come to a resolution. Barclay is handing over their customers to predatory collection agencies with no concern at all for the people who enter into contracts with them.Desired Settlement: Since I was unable to deal with Barclay, and repay the amount in full as promised now that I am again employed, I think the least they can do is remove any negative information from my credit report. I find this whole situation to have been poorly handled and don't see why their inability to keep these matters in house should result in a pattern of harassment for my entire family.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

October 29, 2013

RE: US Airways MasterCard account ending [redacted]

Dear [redacted]

We are in receipt of correspondence forwarded to Barclays Bank Delaware (‘Barclaycard’) by the Revdex.com of Delaware. We understand your concerns regarding the payment status of your account and would like the opportunity to respond accordingly.

We regret any inconvenience you may have experienced while attempting to resolve this matter. As a result of your past due status, your account was placed with Trackamerica on September 3, 2013 for collection efforts on our behalf. Your correspondence indicates several of your relatives were contacted; however, we nor the agency your account was being handled have no record of having done so.

While you state you were not receiving your monthly billing statements, our records show they were mailed to the address listed in the heading of this letter and were not returned by the U.S. Postal Service.

With respect to your request to have the past due information removed from your credit file, Barclaycard is required to report accurate account history in accordance with the Fair Credit Reporting Act. As such, we are unable to honor this request.

[redacted] we hope this information addresses your concerns. Should you have any additional questions please contact me directly at [redacted] My office hours are 8:00 a.m. to 5:00 p.m., ET, Monday through Friday.

Consumer

Response:

Review: Barclays can never help you when you need to change your billing date, each time I have called the customer service representative always claims that "Due to the stage of the billing cycle they cannot change your payment date at the time" then they charge you a late fee. Even if you make your payment two days after your due date (despite calling to ask for your date to be moved) Barclays immediately reports your account to your credit report even though they state your account has to be negative at least 30 days before they report.

No one will help you before, they always charge you the late fee and immediately hurt your report even if you try to resolve the problem before. This is the second time this has occurred.Desired Settlement: They need to become more flexible with payment dates, especially when other credit card companies are or they are going to lose clients. If a customer calls more than two weeks in advance asking the payment date to be moved out only by a couple of days it shouldn't matter where the customers billing cycle is at. And they shouldn't report your account over the balance unless it is over the balance by more than 2 days. Ridiculous.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

November 15, 2013

RE: Priceline Visa account ending in [redacted]

We are in receipt of your recent correspondence forwarded to Barclays Bank Delaware (‘Barclaycard’) from the Revdex.com of Delaware. We understand your concerns regarding the billing cycle date on your account and would like to take this opportunity to respond accordingly.

Our records show that you contacted us in April 2013 in reference to your cycle date. At that time we advised we could make a change to your due date for future statements but we were unable to change your current due date of the statement we had already sent. At that time, you declined to change your future payment due dates. Our records further indicate that on October 2, 2013 you requested and we processed your request to change the payment due date from the 21st to the 18th of each month. It is our hope this new date is more convenient for you.

Prior to making the change to your due date, your payment of $89.26 was due on September 13, 2013 date but not received until September 19, 2013. Although your account became past due, we have confirmed that your account was not reported as such to the consumer reporting agencies.

I hope this additional information addresses your concerns. Should you have additional concerns, please contact me directly at [redacted]. My office hours are 8:00 a.m. to 5:00 p.m., ET, Monday through Friday.

Review: I applied for one of their cards and was approved for $500.00 limit.

I immediately called their customer service requesting to have it increased to $2500.00 or greater and they denied it.

I then asked the customer service to close the account.

I now am finding that this account is reporting the credit reports when the account was never opened.

This is causing damage to my credit score of about 50 pointsDesired Settlement: Either immediate removal of the account from all credit reports of open the account with a minimum credit limit of $5000.00

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

November 26, 2013

RE: Barclayscard Rewards MasterCard ending [redacted]

We are in receipt of your recent correspondence forwarded to Barclays Bank Delaware (‘Barclaycard’) from the Revdex.com. We understand your concerns regarding credit reporting and would like to take the opportunity to respond accordingly.

I appreciate you taking my call on October 30, 2013. As we discussed, Barclays is required to accurately report the facts, including the opening of new accounts, to the credit reporting agencies. We have reviewed your account and determined that the credit reporting history is accurate; therefore we are unable to honor your request to have the account removed from your credit report. Additionally, we are unable to honor your request to reopen your account.

If you have any additional concerns that we can assist you with, please contact me directly at [redacted] My office hours are 9:00 a.m. to 6:00 p.m., ET, Monday through Friday.

Consumer

Response: