Barclays Bank Delaware

Review: I received a statement from Barclaycard saying I owed $401 for trivial charges that I did not authorize. I've never used my card but only to get an Apple IPad and I paid it off. I then called to dispute the charges and they said they was putting in the claim. They never put in the claim and now it is on my credit score, which lowered my score from mid 700's to 520, and it says I owe over $1000 in debt to them. I then called them back and dispute the charges again and the lady was suppose to give me a number to talk to someone to get this off my credit score. She gave a number to a ministry. I then called back and talked to another lady to get the number and she gave me a fax number. Then she tells me I'm way past over due and tries to make me pay a payment, I just got off the phone with these people 5 minutes prior, I told her I already disputed my claims and she wanted me to go through the process again. Seems like they aren't disputing my claim or making notes of it. They wouldn't give me a claim number for the dispute. I canceled the card in April. I had great credit and paid my bills on time. I make great money so I would pay my bills if I purchased these things but I did not and they will not help me outDesired Settlement: I would like these charges out of my name. I want it off of my credit report most importantly.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 June 15, 2015 [redacted]

RE: Barclaycard Visa with Apple Rewards account ending 6944 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]ur office hours are 8 a.m. to 8 p.m. ET Monday through Friday. Sincerely,[redacted]

Review: My statements and all correspondence for both of my credit cards says my payment due date is 10/13 of each month

No where does it says that if my payment is made on the Oct 13th will I be considered late and charged a late fee .

I made my payment on the date asked and I see the print but it is not clear. My payment according to them is really due on 10/12 in order to not be considered late and charged a late fee of $38.00 each card.

IDesired Settlement: am asking for both late fees to be removed as I made payment on 10/13. It does not say specifically and clearly under print that if system changes to next day the payment will be considered late and a $38.00 late

I feel this is deliberately missing to confuse consumers who are attempting to make payment ontime based on thier location

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885October 20, 2015[redacted]Re: Barclaycard Rewards MasterCard account ending in 339 and Barclaycard Visa with Apple Rewards account ending 8222[redacted]Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond. We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail. If you do not receive the summary, or have additional questions, please contact our office at [redacted]. My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET. Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: My mom was a cardholder of a Juniper MasterCard for several years and paid for the credit protection service which advertises benefits regarding payment cancellation and CANCELS your outstanding balance of up to $10k if you die or become permanently and totally disabled (bal, $5600). My mother passed away on 16 December 2013 and to date I have not been able to speak to anyone regarding her payment protection for which she is still currently being billed for 1 month after her passing. I have called no less than 10 times to get a contact number for the account protection company, what is listed on the website is not a working number and not one single Customer Service Representative has a working number or will give me a supervisor to assist. I have been given several different phone numbers in an effort to get me off the phone but none work, one representative just unceremoniously transferred me to the collection agency who treated me like a criminal. Even though the creditor was advised promptly of her passing and closed the account they are not only STILL charging her for this "account protection" they also have sent her account to a collection agency that is harrassing me. I also asked to have myself removed from her account, I was only an authorised user not an account holder but they are reporting to credit agencies with my name as though I am not paying the bill and negatively affecting my credit and taking advantage of me during my time of grief.Desired Settlement: I would like them to provide a contact number for their agency handling credit protection and assistance in resolving the financial piece, I would like them to remove the "authorised user" piece from my credit, remove her account from collections, and supply the benefit she paid for, for almost 5 years. I would like them to refund some portion of what was paid for these services that are near impossible to use and an apology.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

February 6, 2014

RE: Juniper account ending in 2895

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry and are pleased to have been able to assist you with the matter. Under separate cover, we sent you a detailed response of the investigation and actions taken to bring closure to this situation. Please allow 7-10 days for that response to be received through the mail.

It is our goal to provide exceptional service and it is our hope we have met your expectations. Should you have additional concerns, please contact me at E[redacted]. My office hours are normally 8:00 a.m. to 5:00 p.m. ET Monday through Friday.

Consumer

Response:

As of yet there is no resolution to my initial complaint yet these fraudsters are still charging my mothers CLOSED credit card account for their service and have not been forthcoming with a response. The account was closed in December 2013 due to her passing away, so there should be no further charges made to the account either.

Review: barclaycard is absolutely the worst credit company in history, they cant even fix a problem..

I got chared by apple on nov 19th an amount of 195.15$, that was never authorized by me.. and they cant seem to figure out where the charge came from.Desired Settlement: I want them to cancel the charge and refund it.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

December 18, 2013

RE: Barclaycard Financing Visa account ending 5119

We are in receipt of your recent correspondence forwarded to Barclays Bank Delaware (‘Barclaycard’) from the Revdex.com of Delaware. We understand your concerns regarding recent transactions on your account and would like to take the opportunity to respond accordingly.

I attempted to reach you on December 11, 2013 to discuss your concerns. On December 16, 2013 I spoke with your son, who our records indicate is authorized to discuss your account on your behalf. Your son indicated that he submitted the correspondence to the Revdex.com of Delaware after having spoken to a representative in our Collections Department. Prior to speaking with your son, I was able to review the interaction in question and confirm he was provided incorrect information. To clarify, there is no additional transaction for $195.55 on your account. Please allow me to further explain.

On November 19, 2013 the original Deferred Financing Promotion expired. The amount of $195.55 was the remaining unpaid portion of this promotion. This can be confirmed by reviewing your up to date account information on our website, www.barclaycardus.com, where you can also view your November 2013 billing statement. We apologize for any inconvenience this may have caused you.

Should you have additional questions, please contact me directly at [redacted]

Consumer

Response:

Review: The company incorrectly disputed a charge made on December 08, 2014 to [redacted] in the amount of $50.00. I NEVER asked for THIS charge to be disputed at any time. Now that they have rebilled, the payee is stating that he still has not received payment for the merchandise in question & is refusing to ship until payment is received. I am in IN, the vendor I believe is in NY & this was an add on to a Kickstarter project paid for via Backerkit so there is no store for me to walk my statement into as the credit card company wishes me to. They created this problem by disputing the charge in error, they not I should be responsible in cleaning up their mess.Desired Settlement: I would like Barclaycard to either: 1) provide whatever proof to [redacted] that he has been paid that is required for him to complete the transaction and ship my order OR if this is not possible

2) credit the $50.00 plus any accrued interest back to my account, I will settle for no bag, but no money & no bag is NOT acceptable & I should NOT be responsible for the required legwork.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 March 11, 2015 [redacted] RE: Juniper Platinum MasterCard account ending 1690 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8 a.m. to 8 p.m. ET Monday through Friday. Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: My bank, Fairwinds Credit Union ,routing number, [redacted], (loan number [redacted]) send a check to Barclay in the amount of $2,500.19. Fairwinds verified the check was cashed on September 18, 2015. As of September 25, 2015, the check has not been posted to my Barclay Rewards account (ending in 0874). I have contacted Barclay a total of 4 times and they have been unable to locate the payment or offer a resolution. On my last call today, Barclay gave me a case number, [redacted]. I had to ask to speak to a supervisor over five times before I was eventually connected to one.Desired Settlement: I would like for the payment to be posted to my account effective on September 18, 2015, the date Barclay cashed the check, with no additional interest accrual for that amount during said period.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 October 7, 2015 [redacted] RE: Barclaycard Rewards MasterCard account ending 0874 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely, [redacted]

Review: I purchased an Apple computer online through Apple.com and at the same time signed up for a credit card through BarClayCard for 18mo same as cash. I have been making monthly payments and recently looked at my account since I do all of my banking on line and do not get paper statements had to go to the BarClayCard website to pull up a statement and saw they have been charging me interest on my purchase. When I called them they told me it was because I made my purchase more than 30 days after I recieved my card. (Not sure how this is possible as I applied for the card and made the purchase on the same day) I was then told the 18mo same as cash was not granted because my ship date was more than 30 days after I received the credit card, which I have no control over. BarClayCard told me I needed to call Apple to have them change the date on the order? I tried that but Apple support told me they could not do that and there was nothing they could do.Desired Settlement: I want the interest taken off of my account and no further interest charged unless I do not pay the card off in 18months

Business

Response:

Review: Barclay's Credit Card Services had sent me a letter asking that I either use my credit card or it will be discontinued due to years of non-use. As a result, I used my Barclay's credit card for a short time span (less than a month) incurring a balance of roughly $1,200 on a $1,500 limit. Shortly afterwards, Barclay's discontinued my account for my "balance being too high" on this account. I would have rather this account been cancelled for non-use rather than for these reasons. I don't understand how a company issues a statement encouraging the use of its product, then negatively impacts the user (cancelling my account) for listening to the company.Desired Settlement: I would like my account to be reopened.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

December 17, 2013

RE: Barclaycard with iTunes Rewards Visa account ending in [redacted]

We are in receipt of correspondence forwarded to Barclays Bank Delaware (‘Barclaycard’) from the Revdex.com of Delaware. We understand your concerns regarding the recent closing of your account and would like to take this opportunity to respond accordingly.

As part of our normal account management process, we review accounts prior to card expiration to determine whether a card will be reissued. At the time of our review, your account had been inactive for a significant period of time and would not be reissued if you were still inactive at the expiration date. We provided you with an opportunity to activate your card so that you could possibly meet our reissue criteria at expiration. Unfortunately, at expiration your credit profile still did not meet our criteria.

Enclosed is a copy of the letter we sent dated August 15, 2013 to notify you of this information and the corresponding reasons for the decision. We apologize for any inconvenience this may have caused you. Unfortunately, for the reasons provided in the letter, we are unable to reopen your account.

[redacted] we hope this clarifies matters regarding your account. Should you have additional questions, please contact me directly at [redacted] My office hours are 8:00 a.m. to 5:00 p.m. ET Monday through Friday.

Review: Barclays canceled my account after 5 years not because of any delinquency or negative results from doing business with Barclays. It was because of two cards issued under my name from chase for my business which I had discrepancies about and were in the process of being taken care of. Manager at Barclays said it was due to my credit report change from when the card was opened but it was only severely damaged due to the problems I was having with chase which are resolved. I called to ask an informational question and they needed up suruptitiously running my social security number again and reviewing my account only to determine they were going to close it. I never missed or had a late payment with them ever in all the 5 years of being a customer. And due to one situation that arose I was penalized to the utmost. Horrible business practice and deceptive customer service. How can I be a risk when I've never had any issues with them and all of a sudden they close out my account after 5 years and hundreds of thousand of dollars spent with them. I will be contacting my state and then nationwide newspaper columns to better informs the public on sneaky bank processes. 5 years is a long time to just cut someone without even looking into what's causing the problem if there is one. But to be dropped with no hesitation and not even a credit decrease, to just close the account is horrible business practice. This was the Barclays black card issued by Visa. They're all crooks. They said accounts come under review but my never did until I called to question a payment hold on a payment that was just made. Maybe this month isn't as good as last month but to determine that over a phone call and then to just close my account with no further explanation. I won't stop until I feel like the shady business practices conductors by Barclays is voiced to the public. I have a lot of reach and will use every inch of it.Desired Settlement: An apology and possibly a further review of my account to determine closing it was the best idea.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

November 7, 2013

RE: Visa Black Card account ending [redacted]

We are in receipt of your recent correspondence forwarded to Barclays Bank Delaware (‘Barclaycard’) from the Revdex.com of Delaware. We understand your concerns regarding the recent closure of your account and would like to take the opportunity to respond accordingly.

It was my pleasure to speak with you on October 30, 2013. During our conversation I explained the terms of your Cardmember Agreement state we reserve the right to close your account at any time without prior notification. The Agreement also states that you agree that we may request consumer credit reports from one or more credit reporting agencies in connection with the administration of your Account. Based on our review of your current credit file, your account was closed as explained in the letter sent on October 25, 2013.

We regret you feel the representative you spoke with in our Credit Department treated you in an unprofessional manner. We have reviewed all of these interactions and confirmed the representative remained professional and courteous during your conversation.

[redacted] we hope this information addresses your concerns. Should you have additional questions, please contact me directly at [redacted]. My office hours are from 8:00 a.m. to 5:00 p.m., ET, Monday through Friday.

Review: In 2008 my job closed, at that time I had insurance that would make my payments I sent back a form and letter showing my employment status. Did call several time and advised received and all would be ok. My balance may have been little over 1, 000. The young lady said that it should be paid off if I dont find work. I called and was advised all was good. If there was anything else would let me know. I didntfind a job until 2010. Never received mail or a calland this number been available now ofr 16 yrs. I may owe somthing but shouldnt be over 2,000. I paid the insurance. Noe they want to garnish my wages for this. I would have made arrangements but never got the opportunity. I had to move just to work again now this. So upset just starting to get back on track and if I knew the insurance wasnt what it seemed could have paid.Desired Settlement: To give me the chance to settle or make arrangments..also to honor the insurance I was paying for and charge me the rest.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

June 24, 2014

RE: US Airways MasterCard account ending 1195

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. My office hours are 8:00 a.m. to 5:00 p.m. ET Monday through Friday.

Review: I ordered a Macbook using a Barclaycard in February. I received the merchandise but I I never received the card. In the meantime, I received a notice via email saying the 1st payment was going to be due in a couple of weeks. I like to make my credit card payments early & I like to pay more than the minimum amount because I care about my credit. I tried to log onto the online site to make a payment but was unable to move forward with the payment because I didn't know my account/card number. Worried that I wouldn't be able to make my payment online, I called to make the payment over the phone. When I called to make the payment, the woman asked me for my card info, I advised that I hadn't yet received my card but would make a payment on the account & wait for the card. Without giving me an explanation, I was transferred to the security department to inquire about me not receiving the card. They verified my address and then without explanation again... said they would get me to the payment department but instead I was transferred to another representative in the security department. I spoke with him, he asked me the same questions & said he would get me over to make my payment on the account. When I was transferred, I talked to yet a THIRD person I the security department who asked me the same exact questions as the latter two. Concerned now, I asked if/when I was going to be transferred to make a payment. He said after they close the old card & re order me a new one. I SPECIFICALLY asked him.. "WILL THIS AFFECT ME FROM BEING ABLE TO MAKE A PAYMENT OR WILL THIS CHANGE MY ACCOUNT" and he said NO. He took the last of the same information and then finally transferred me to the payment department. When I reached the payment department, I was set to make a payment. I spoke with a gentleman & asked her if there was a charge for making payments over the phone. He told me there was no fee and proceeded to tell me that he wasn't able to accept my payment because they had closed the account & I would need to wait to receive the new card. EXTREMELY unpleased at this news, I told him how I sat on the line for over 20 minutes on hold & being transferred to finally get to him and he tells me I can't make a payment. Needless to say, I was unsatisfied with how this was handled. After me explaining how I was told I would be able to make the payment, he nonchalantly told me that I will just need to wait until the new card gets to me. Not an issue if he didn't say it can take 7-10 days for me to receive it. I told him how I was informed that I should still be able to make a payment, he continued to nonchalantly tell me to wait. He also made no effort to even apologize or investigate it further. I asked if he could give me my account number so I can, I figured after needing 3 different people to verify the same information that he would make an exception and he didn't. I received the card late thus my payment was late. I then had to pay over a $100 more than I originally planned to pay in efforts that the payment wouldn't get eaten up by the APR or late fee. I called May 9, 2014 & although they did waive my $20 late fee nothing else was done or offered to compensate for the utter disregard of consumers time, dignity or credit. But will quickly report if they weren't receiving payment. I am extremely satisfied & at this point may even escalate this matter to my family attorney. I am so tired of big business being able to destroy the consumers livelihood over their error and think that $20 is enough to erase what a simple blemish can do to a person's credit rating.Desired Settlement: I would like for Barclayard to either provide proof to either myself or the credit bureaus detailing that an error on THEIR part is why I didn't have the necessary information to make a payment. I would also like for a complementary payment to be issued on my account directly from them in addition to the $20 fee they've removed. At this rate, once I pay this card off I will never do business with a company who allows their employees to take their written policy into their own hands & have me the benefactor of the negative results.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

May 30, 2014

RE: Barclaycard Financing Visa account ending in 8135

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 10:00 a.m. to 7:00 p.m. ET Monday through Friday.

Consumer

Response:

Review: Dispute #: [redacted]. On 10/09/2014 I was contacted by phone by a company that identified themselves as [redacted] Corporation. They claimed that I had a computer virus and needed to fix it. I gave them my credit card and advised them this is only to be used by [redacted] and they assured me it was, then they charged $380.00. They took control of my Computer and started installing programs. I contacted my son while this was happening, he advised me to turn the computer off because [redacted] doesn't call people. Together we called Barclay Bank and told them what happened. Barclay Bank said the charges will be credited and a new card would be mailed. The next morning (10/10/2014) an employee from Barclay Bank called me to assure me this merchant charge was credited and a new card is being mailed, that employee's ID was [redacted]. The $380.00 charge was re-charged to my new card a few days later by Barclay Bank. I called on 12/12/2014 and was spoken to very rudely, the employee told me there is nothing he can do, refused to let me speak to a Manager, and refused his employee ID. I called again on 01/10/2015 and spoke to [redacted] who said I need to hire a computer company to verify what happened on 10/09/2014 and send a letter to Barclay Bank as verification that the company that initially called me and charged the $380.00 was not [redacted] in order to continue their 'investigation'. Barclay Bank is still billing me for this $380.00 charge even after I clearly explained the merchant misrepresented themselves and provided me with no product or service. I have explained to Barclay Bank that I have tried to contact the merchant directly but the number is in India and I never get an answer.Desired Settlement: Charge back or credit the $380.00 charge from 10/09

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 February 10, 2015 [redacted] RE: Princess Rewards Visa account ending 6205 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely,[redacted]

Review: In Jan 23 2014 I requested Barclays Bank Delaware to validate my alleged account with them. I found out through my credit report that Barclays Bank Delaware posting me as their customer and that I was having credit card account with them. Because that was not true, I requested Barclays Bank Delaware to provide me with evidence (documents, paperwork) that would prove their demands and validate my alleged account with Barclays Bank Delaware. I stated it clear that I would allege Barclays Bank Delaware in 1. Violation of the Fair Credit Reporting Act, 2. Violation of the Truth of Lending Act, 3. Defamation of Character. I have a prove of delivery by USPS of my written request to Barclays Bank Delaware as of Jan 28, 2014. Since then (for 2 months) I have not received any response from Barclays Bank Delaware, and I presume that Barclays Bank Delaware neglected my written request to validate an account (please see attached the copy of my written request with a list of 18 categories of documentation that would validate my alleged account with Barclays Bank Delaware.)Desired Settlement: 1. Respond on my request to validate the account, 2. Respond to my request in ESSENCE as I currently file a case with Attorney General and need a formal comprehensive response from the other party to the allegations.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

April 1, 2014

RE: Upromise MasterCard account ending 7165

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry and are pleased to have been able to assist you with the matter. Under separate cover and on March 24, 2014, we sent you a detailed response of the investigation and actions taken to bring positive closure to this situation. Please allow up to 7-10 days receive this in the mail.

It is our goal to provide exceptional service and it is our hope we have met your expectations.

If you have not received the detailed response or have additional questions, please contact our office. It is our pleasure to have been of service.

Consumer

Response:

Review: This company is reporting an outstanding debt with a balance on my credit reports as a charge off and judgment. They sold the debt to Nations Recovery Center and that is who was paid. When I called Barclays Bank to ask why they were reporting the debt as an outstanding charge off and judgment they told me they have no information on the account because they no longer had it. This is very frustrating for me because they are still having the account reported with a balance as a charge off and judgment.Desired Settlement: Immediately correct the credit reports.

Business

Response:

P.O. Box 8885

Review: I had a last minute trip to make and went to priceline to try and get a good deal on a hotel stay. I was then offered a chance to apply of there credit card and If approved would receive a fifty dollar credit. I took the bait applied and was approved. However, at the end of the session I was informed that due to me traveling (the next day) that since my card would not be delivered I may have to use another credit card to pay for the hotel stay but still get the discount rate and when my card comes I will have a fifty dollar credit. Well, I did pay with another credit card. Returned home and maybe a month later I received my card, welcome package etc.. Thinking it was just my card was in hurry to open paperwork, however couple days later I did open the info and it was a bill, and as normal when I receive bill I just went and paid it, then realized that I had already paid my other credit card for this purchase. I then contacted Priceline credit dispute department, explained my case they assigned me case #[redacted], I was told to fax copy of credit card statement showing I had paid this. I did fax this documentation on 8/12/13(have fax receipt). I then received a letter on 8/27/13, stating that my case have been closed and that they assume I no longer wish to dispute this charge. I then call the dispute center and get the run around. I wanted to find out what more info they needed, and all they could say is we never received the fax and to re fax it and that they will re-open the case. I requested speak with someone in upper management then all I got was oh Ms we are sorry but we just need the documentation. I think the issue is that they have been already paid and can care less. I will resend this document but want to open case with Revdex.com, because I think this is fraudulent and maybe prevent other person from getting scammed. any assistance Revdex.com can give me in getting this resolved would be greatly appreciated.Desired Settlement: Money refunded.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

November 15, 2013

RE: Priceline Visa account ending [redacted]

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to my attention to investigate and respond.

It was pleasure speaking with you on October 22, 2013. During our conversation, I was pleased to learn the matter was addressed to your satisfaction.

It is our goal to provide exceptional service and it is our hope we have met your expectations. If you have any questions or concerns regarding this matter, please contact me directly at [redacted]. My office hours are 10:00 a.m. to 7:00 p.m., ET, Monday through Friday.

Review: I have been with Barclaycard for two years and have recently dealing with them in trying to figure out my statements and charges. I contacted them in March to ask why the payment that was scheduled to come out on Friday had not been taken until Monday. When I called the first time the customer service representative told me it was not them who was making the payment come out late but my credit union. I then called my credit union and spoke to them the representative that I spoke with told me it was not them and that they received a request of payment from them on Monday morning not Friday. I then called Barclaycard back and got a different representative and we began to look into the matter with my credit union because this was not the first time this has happened. I explained that I received one email and one text message from Barclaycard that my payment was "received" and because of that I went ahead and paid the rest of my bills. On Monday morning and looked at my bank account with my credit union and say that I received an NSF fee because it was less than $10 short. The credit union representative and Barclaycard representative both were concerned and want to find out why this was happening every billing cycle. I was placed on a hold and then my cellphone dropped the call. I then called back for a third time and was sent to a different representative and was told because the payment was schedule to come out on a Friday that was considered a weekend day and no payments would come out on that day. I asked him even if I scheduled the payment the week before to come that following week I still wouldn't have it processed until the week after that? He responded with a yes. I then asked him if I could talk to a manager because I never was told about that or read it at any time when I was scheduling my payment to come out on Friday. He then sent me to a manager and I explained to him everything that had happened up until I began talking to him and asked the same question “why are my payments coming out on Monday when it was supposed to come out on Friday?" I told me the same thing that it was considered a weekend day and that they sent it to the credit union on Friday and they are the ones who are not releasing it until Monday I then told him that I spoke to the credit union and they said it was not them. I then asked if he would like to talk to them since I was disconnected last time and was unable to figure what was going on if they are presenting the credit union with it on Friday but they are not taking it until Monday. He said " no I do not want to talk to your bank it wouldn't change the outcome and that I was the only one COMPLAINING and something like this happening because no one else has ever called in saying this" I told him not to keep repeating that because this is happening to me and right now you are helping me and I am having this problem. After that we both started to argue with one another and talking over the other person. After a few minutes of this I told him that this was making me upset and that us arguing about this was not helping my situation and asked if I could talk to a different manager. The phone went silent and then I heard the dial tone because he had hung up on me. I then called back yet another time and talked to yet another customer service representative and asked if I could talk to a different manager and not the same one I had just spoken to, he connected me and I was then told that he didn't hang up on me and that he would call to apologize to me. I never received a call or email about him apologizing to me. The manager then told me the same thing about the payments and Fridays. I told her that I understood that and would be scheduling the payments to come out on Thursdays instead but I was never told about payments not being taken until Monday. She then proceeded to lecture me on how I spend my money and that I need to be more responsible about how I spend. I have never been through something as outrageous as this before I always make sure to pay my bills and have never missed a payment.Desired Settlement: I would like my fees reversed on my credit card and at my credit union. I would also like an apology by phone.

Business

Response:

P.O. Box 8885

Review: THIS BANK CHARGED ME 49 DOLLARS FOR MEMBERSHIP WHICH I HAVE NEVER BEEN AGREED UPON AND THEY REFUSED TO REVERSE THE CHARGE AFTER MANY ATTEMPTS TO MY COMPLAINTS ONLINE WITH THEM WHEN I WAS SIGN UP FOR SERVICE YEARS AGO WITH JUNIPER WHICH LATER MERGE TO BE BARCLAYS AND THERE WERE NEVER ANY ANNUAL FEES ASSESSED TO MY ACCOUNT DUE TO STROKE I HAVE SPEECH DIFFICULTIES AND I AUTHORIZED MY DAUGHTER,[redacted] ,TO SPEAK ON MY BEHALF THEN THEY REQUIRED THAT I SHOULD HAVE A POWER OF ATTORNEY BEFORE THEY WOULD WAIVE MY FEEDesired Settlement: PLEASE TELL ME WHO ELSE SHOULD I FILE A COMPLAINT SO THAT THIS COMPANY SHOULD BE FINED FOR ANY BUSSINESS IMPROPER PRACTICES

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

October 8, 2013

RE: Juniper Visa account ending [redacted]

We are in receipt of your recent correspondence forwarded to Barclays Bank Delaware (‘Barclaycard’) from the Revdex.com of Delaware. We understand your concerns regarding the annual fee on your account and would like to take the opportunity to respond accordingly.

I attempted to contact you regarding your concerns. Although we were unable to speak directly, a full investigation has been completed on your account and is outlined below.

Our records indicate that a letter was mailed to you on June8, 2011 advising of upcoming changes to your account. The letter advised that your account would be subject to a $49.00 annual fee beginning July 29, 2011 if you did not opt out prior to the date of July 28, 2011. We have no record of receiving any opt out notice and began charging the annual fee as indicated.

Our records further reflect that we sent you a reminder letter of the annual fee being billed. The most recent letter was mailed to you on June 25, 2013 for your annual fee due date of July 31, 2013. The notice explained that in order to order to avoid paying the fee you needed to contact us by 5:00 p.m. ET on July 31, 2013 to close your account. Since the account was not closed prior to that date, the annual fee posted on your August 2013 billing statement. As a courtesy to you, we have adjusted the annual fee that was billed to you on July 31, 2013. The $49.00 credit will appear on your October 2013 billing statement.

Your complaint also expressed concern with regard to our Customer Care agents speaking to your daughter regarding your account. Our records indicate that she has been added as an authorized user. As an authorized user she may obtain limited account information but will not be able to make changes to your account without obtaining your consent.

We hope this information clarifies our position at this time. If you have any questions, please contact me at [redacted] My office hours are from 8:00 a.m. to 5:00 p.m., ET, Monday through Friday.

Consumer

Response:

Review: This has reference to my August 24, 2013 letter to BARCLAYS, my emails starting August 24th to your Customer Service Department and my August 30th telephone call to your Disputes Unit regarding fraudulent activity on account ending in 7471.Desired Settlement: Review account and make the appropriate correction which will result in a zero balance.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

September 27, 2013

RE: US Airways MasterCard account ending in [redacted]

We are in receipt of your recent correspondence forwarded to Barclays Bank Delaware (‘Barclaycard’) from the Revdex.com of Delaware (‘Revdex.com’). We understand your concerns regarding the fraudulent transactions on your account and would like to take the opportunity to respond accordingly.

Allow me to first confirm credit has been issued for the fraudulent transactions that posted to your account, and your account now has a zero balance.

Our research revealed that fraudulent charges were billed to your account on July 6, 2013 from Delta Airlines. Although these transactions were reversed on July 30, 2013, the fraudulent charges were inadvertently rebilled which created a balance of $751.80. On August 28, 2013, we applied a credit to your account in the amount of $751.80 to bring your current balance to zero. These adjustments will appear on your September 21, 2013 billing statement.

Please accept our apologies for any inconvenience this matter has caused. If you have any questions, please contact me at [redacted]. My office hours are from 8:00 a.m. to 5:00 p.m., ET, Monday through Friday.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: This is regarding original account [redacted]. BARCLAYS BANK DELAWARE is posting an account on my credit report for which I have not been notified of ownership or had any validation of debt. I am also taking issue with their credit reporting practices. BARCLAYS BANK DELAWARE is reporting the amount due as $3,785.00, and showing this as an open, Revolving Account and are reporting me 120+ days past due monthly. I have no account agreement with BARCLAYS BANK DELAWARE upon which to base a delinquency in payment. Reporting of a delinquency to a credit reporting agency requires a clear billing due date and expiration of more than 30 days from that date. I have requested verification of this debt with both BARCLAYS BANK DELAWARE and the Credit Reporting Agencies, and they have not been able to provide the verification documentation. This account is still being reported for collection at all credit reporting agencies (Experian, Equifax, Transunion ). I am requesting that your company takes the following steps: * Immediately delete the collection from all Credit Reporting Bureaus. Please confirm deletion and send written notice of compliance to either the email or physical address listed above. I understand that your company enjoys a good relationship with the Revdex.com and hope that we can resolve this quickly and amicably to our mutual benefit. I look forward to your quick response.Desired Settlement: Immediately deletion of the collection from all 3 of Credit Reporting Bureaus: Transunion, Experian and Equifax

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

April 9, 2014

Re: Juniper MasterCard account ending 2989

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. Under separate cover and on March 27, 2014, we sent you a detailed response of the investigation and any actions we may have taken. Please allow up to 7-10 days receive this in the mail.

If you have not received the detailed response or have additional questions, please contact our office. It is our pleasure to have been of service.

Review: I was issued 15,000 reward points in or around February/March 2013 through a special promotion through Barclaycard for their [redacted]. The points showed up in my account around March and then either disappeared or were converted to gift cards (card policy). Since the time of initial issue I've received a run around and have never been able to use the points. The gift cards are either in the mail on the way to my house or they are inaccessible until 30 days from the date I call to complain. I've been given several explanations and the latest one they're feeding me is that I have 17,500 reward points that are currently inaccessible, but will be in thirty days. I haven't used the card since February so I guess the additional 2500 points were taxed on for the inconvenience they've caused me.Desired Settlement: I just want to actually be able to use the 17,500 points they claim I have.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

August 14, 2013

We are in receipt of your recent correspondence forwarded to Barclays Bank Delaware (‘Barclaycard’) from the Revdex.com of Delaware. We understand your concerns regarding the rewards points on your account and would to take a moment to respond accordingly.

The way in which the rewards program for the [redacted] works is that a $25.00 gift card is automatically issued every time 2,500 points are earned on your account. Through the usage on your account, you earned 2,500 points on your February billing statement and a gift card was issued at that time. The 15,000 points earned from the promotional offer were shown on your March 2013 billing statement and 6 additional gift cards were issued at that time. As a result, a total of 7 gift cards were mailed to you at the address we have on file. We have no record of those gift cards being returned and have also confirmed the address we have on file is the same address listed on your inquiry submitted to the Revdex.com.

We regret to learn that you did not receive the original gift cards. We have submitted a request to have replacement gift cards mailed to you. Please allow at least 15 days from the date of this letter to receive the replacement gift cards.

[redacted], we apologize for the inconvenience you may have experienced while attempting resolve this matter. If you have any questions, please contact me at [redacted]. My office hours are from 8:00 a.m. to 5:00 p.m., ET, Monday through Friday.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9645039, and find that this resolution is satisfactory to me. The gift cards arrived August 13th and I thank the Revdex.com for all their assistance.