Barclays Bank Delaware

Review: My mom was a cardholder of a Juniper MasterCard for several years and paid for the credit protection service which advertises benefits regarding payment cancellation and CANCELS your outstanding balance of up to $10k if you die or become permanently and totally disabled (bal, $5600). My mother passed away on 16 December 2013 and to date I have not been able to speak to anyone regarding her payment protection for which she is still currently being billed for 1 month after her passing. I have called no less than 10 times to get a contact number for the account protection company, what is listed on the website is not a working number and not one single Customer Service Representative has a working number or will give me a supervisor to assist. I have been given several different phone numbers in an effort to get me off the phone but none work, one representative just unceremoniously transferred me to the collection agency who treated me like a criminal. Even though the creditor was advised promptly of her passing and closed the account they are not only STILL charging her for this "account protection" they also have sent her account to a collection agency that is harrassing me. I also asked to have myself removed from her account, I was only an authorised user not an account holder but they are reporting to credit agencies with my name as though I am not paying the bill and negatively affecting my credit and taking advantage of me during my time of grief.Desired Settlement: I would like them to provide a contact number for their agency handling credit protection and assistance in resolving the financial piece, I would like them to remove the "authorised user" piece from my credit, remove her account from collections, and supply the benefit she paid for, for almost 5 years. I would like them to refund some portion of what was paid for these services that are near impossible to use and an apology.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

February 6, 2014

RE: Juniper account ending in 2895

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry and are pleased to have been able to assist you with the matter. Under separate cover, we sent you a detailed response of the investigation and actions taken to bring closure to this situation. Please allow 7-10 days for that response to be received through the mail.

It is our goal to provide exceptional service and it is our hope we have met your expectations. Should you have additional concerns, please contact me at E[redacted]. My office hours are normally 8:00 a.m. to 5:00 p.m. ET Monday through Friday.

Consumer

Response:

As of yet there is no resolution to my initial complaint yet these fraudsters are still charging my mothers CLOSED credit card account for their service and have not been forthcoming with a response. The account was closed in December 2013 due to her passing away, so there should be no further charges made to the account either.

Review: On February 14, 2014, I was booking a flight on Priceline.com and near the end, an ad came up to "save $50 on this flight purchase by applying for the Priceline credit card" (issued by Barclay Bank). I applied, was accepted, and the last step was to create a password for the Priceline.com site, which I did. The site then told me my email was already in use, so I went through the process of changing my password and logged in. At that point, I realized my flight itinerary was nowhere to be found. I went through the process of creating it again, except this time at the end I did not have the option to use my new credit card and save $50 on the flight. I started an online chat with a Priceline representative, who told me there was nothing they could do and I'd have to contact Barclay. I contacted Barclay and received the same story, even though they saw me as a newly approved customer, they would not help me utilize the new card.

Now that I'm typing this out, I feel it's a bait and switch not only on Barclay's part, but Priceline.com as well. Please take this as a complaint against both businesses.

So, I didn't save $50 on the flight, I have a new card that I can't use (until I receive it), and I'm sure both companies are making out on my behalf. This feels like a complete scam to me. I was told by the Priceline representative that the $50 bonus would come as a credit on my statement after my first purchase, but the bottom line is that I wanted to save $50 on that flight, not have to buy something else from Priceline. Now they are forcing me to go back to their site and buy more products in order to receive the $50 credit, instead of receiving it on the flight I was purchasing, which is what the advertisement promised. Also, I was basically forced to go ahead and buy the ticket since obviously I needed the flight and it was the best price I could find.Desired Settlement: Since I was essentially forced to buy the ticket, and will not receive $50 off of the flight by applying for their credit card as promised, I would like a $50 refund check sent to me.

Business

Response:

P.O. Box 8885

Review: In mid February I noticed that my online account was still showing a minimum payment due of $95. On February 18th I called (866)3835310 to confirm that the $100 payment I made on 2/3/14 would cover the minimum payment due, the Barclays representative confirmed that the payment did cover the minimum due for February and no additional payment was necessary. I was surprised to log in to my account this morning and see that it showed my account overdue and a late fee charged. I immediately called Barclays to correct this mistake. I spoke to [redacted] said that he could waive the late fee but my account would remain overdue. I asked him how this was possible when someone from Barclays had verified in February that there would be no additional payment due after my payment of $100 on February 3rd. He said there was no way to change that. I asked to speak to a supervisor, I was placed on hold and transfered to [redacted] (operator [redacted] told me the same thing that [redacted] had, that they could remove the late fee but my account would remain overdue, I asked if there was a way to move the payment to February as I was told that that payment would cover my February statement payment. She placed me on hold for about ten minutes and came back and said they could not do that. I said how could this be possible when it was their error and I called to confirm on February 18th, she said there was no way of moving the payment. [redacted] returned and said she spoke to Theresa Villas and there was nothing they could do. I was on the phone for 32 minutes and still resolved nothing.Desired Settlement: I just want my payment of $100 to be applied to the February statement as I was told it would on February 18th.

Business

Response:

P.O. Box 8885

Review: I received a statement from Barclaycard saying I owed $401 for trivial charges that I did not authorize. I've never used my card but only to get an Apple IPad and I paid it off. I then called to dispute the charges and they said they was putting in the claim. They never put in the claim and now it is on my credit score, which lowered my score from mid 700's to 520, and it says I owe over $1000 in debt to them. I then called them back and dispute the charges again and the lady was suppose to give me a number to talk to someone to get this off my credit score. She gave a number to a ministry. I then called back and talked to another lady to get the number and she gave me a fax number. Then she tells me I'm way past over due and tries to make me pay a payment, I just got off the phone with these people 5 minutes prior, I told her I already disputed my claims and she wanted me to go through the process again. Seems like they aren't disputing my claim or making notes of it. They wouldn't give me a claim number for the dispute. I canceled the card in April. I had great credit and paid my bills on time. I make great money so I would pay my bills if I purchased these things but I did not and they will not help me outDesired Settlement: I would like these charges out of my name. I want it off of my credit report most importantly.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 June 15, 2015 [redacted]

RE: Barclaycard Visa with Apple Rewards account ending 6944 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]ur office hours are 8 a.m. to 8 p.m. ET Monday through Friday. Sincerely,[redacted]

Review: I made a payment by mistake to my mother's credit card account with Barclays. Barclays refuses to send the payment of $375 back to me. I have been on several calls to Barclays with my mother since its her account as well as my bank, [redacted]. Both companies are giving me the run around. I spoke to a manager at Barclays named [redacted] on 6/10 and she told me that Barclays can't refund money from a third party vendor since [redacted] uses a third party vendor to send payments for their online bill pay service. [redacted] claims it is not their responsibility to get the money back. No one wants to assist and give me my money back. It was a mistake sending Barclays a payment of $375 through my online bill pay with [redacted]. I opened a case with [redacted] for assistance. They refuse to further assist me. I do not know what else to do. I am not a card holder on my mother's credit card and am not obligated to make a payment or owe any money to Barclays. I had helped my mom in the past since she was under financial hardship. When I sent payment of $375 to her credit card, I thought I making a payment to Chase credit card in my online bill pay system with [redacted]. Once I realized the mistake, it was too late to stop payment. I immediately called [redacted] and my mother. She called Barclays but it didn't show up on the credit card until 6/10 and I made payment on 6/8.Desired Settlement: Refund of my payment of $375 that was made to Barclays on 6/8/15.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 July 10, 2015 [redacted] RE: Payment posted to Barclaycard [redacted]

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at l[redacted] My office hours are 8 a.m. to 5 p.m. PT Monday through Friday. Sincerely,[redacted]

Twice in the past 3 days a transaction was stopped that I was making in person at a cash register (ID in hand)until customer service was contacted and verified my identity. When I asked to speak to a supervisor I was told there were none available and I would get a call back in 24 to 48 hours - still waiting. A credit card is not much good if you can't use it when you want to. They say they are just protecting me from fraud when in reality they are protecting themselves.

I have just bought a cell phone and it was owned by someone who owed them money. I requested they stop calling me, but they have called repeatedly. When I requested a fax number so I could fax them a C&D letter, they refused and stated all written material is sent in writing. I have over 15 years oif experiance working for GLB, and Fleet Bank's collection departements. By NYS law, they were required to take my number out by verbal request. It is a sad state of affairs with modern bill collectors that they have no training in the FDCA.

Review: I was issued 15,000 reward points in or around February/March 2013 through a special promotion through Barclaycard for their [redacted]. The points showed up in my account around March and then either disappeared or were converted to gift cards (card policy). Since the time of initial issue I've received a run around and have never been able to use the points. The gift cards are either in the mail on the way to my house or they are inaccessible until 30 days from the date I call to complain. I've been given several explanations and the latest one they're feeding me is that I have 17,500 reward points that are currently inaccessible, but will be in thirty days. I haven't used the card since February so I guess the additional 2500 points were taxed on for the inconvenience they've caused me.Desired Settlement: I just want to actually be able to use the 17,500 points they claim I have.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

August 14, 2013

We are in receipt of your recent correspondence forwarded to Barclays Bank Delaware (‘Barclaycard’) from the Revdex.com of Delaware. We understand your concerns regarding the rewards points on your account and would to take a moment to respond accordingly.

The way in which the rewards program for the [redacted] works is that a $25.00 gift card is automatically issued every time 2,500 points are earned on your account. Through the usage on your account, you earned 2,500 points on your February billing statement and a gift card was issued at that time. The 15,000 points earned from the promotional offer were shown on your March 2013 billing statement and 6 additional gift cards were issued at that time. As a result, a total of 7 gift cards were mailed to you at the address we have on file. We have no record of those gift cards being returned and have also confirmed the address we have on file is the same address listed on your inquiry submitted to the Revdex.com.

We regret to learn that you did not receive the original gift cards. We have submitted a request to have replacement gift cards mailed to you. Please allow at least 15 days from the date of this letter to receive the replacement gift cards.

[redacted], we apologize for the inconvenience you may have experienced while attempting resolve this matter. If you have any questions, please contact me at [redacted]. My office hours are from 8:00 a.m. to 5:00 p.m., ET, Monday through Friday.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9645039, and find that this resolution is satisfactory to me. The gift cards arrived August 13th and I thank the Revdex.com for all their assistance.

Review: This has reference to my August 24, 2013 letter to BARCLAYS, my emails starting August 24th to your Customer Service Department and my August 30th telephone call to your Disputes Unit regarding fraudulent activity on account ending in 7471.Desired Settlement: Review account and make the appropriate correction which will result in a zero balance.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

September 27, 2013

RE: US Airways MasterCard account ending in [redacted]

We are in receipt of your recent correspondence forwarded to Barclays Bank Delaware (‘Barclaycard’) from the Revdex.com of Delaware (‘Revdex.com’). We understand your concerns regarding the fraudulent transactions on your account and would like to take the opportunity to respond accordingly.

Allow me to first confirm credit has been issued for the fraudulent transactions that posted to your account, and your account now has a zero balance.

Our research revealed that fraudulent charges were billed to your account on July 6, 2013 from Delta Airlines. Although these transactions were reversed on July 30, 2013, the fraudulent charges were inadvertently rebilled which created a balance of $751.80. On August 28, 2013, we applied a credit to your account in the amount of $751.80 to bring your current balance to zero. These adjustments will appear on your September 21, 2013 billing statement.

Please accept our apologies for any inconvenience this matter has caused. If you have any questions, please contact me at [redacted]. My office hours are from 8:00 a.m. to 5:00 p.m., ET, Monday through Friday.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: I signed up for a hawaiian miles credit card and at that time I just got married. My hawaiian miles card had my maiden name on it with valid miles on it. When opening my new credit card with bank of hawaii they had assumed my identity and linked it with an already existing hawaiian miles account, causing me to give away my miles to a person with the same name but different address. At the time of getting my hawaiian miles credit card nobody from bank of hawaii had verified my identity to match my hawaiian miles card. Simple as matching my home address.November and January credit card payments were not received according to bank of hawaii. When checked at the paying bank (kuakini fcu) they have a trail of bank of hawaii taking this money out. When confronting bank of hawaii they state they do not know where the money is going. I do not have a bank account with bank of hawaii. Just a credit card to gain hawaiian miles. Could someone be taking my money? Could I be paying another persons credit card bills? There was no answers from bank of hawaii. They said they would call me back, in regards to my check payments for my credit card. I would think this is a very serious problem that needs prompt attention. It is now 8 hours later with no response from bank of hawaii.Desired Settlement: Answers from corporate, with detailed reasons and paper work showing where my money was going and how that happened. Copy of investigation if one was even done. hawaiian miles lost to another person with the same name returned to my actual account matching not only my name but my date of birth and address.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 February 11, 2015 [redacted] RE: Hawaiian Airlines Bank of Hawaii MasterCard account ending in 8226 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8 a.m. to 8 p.m. ET Monday through Friday. Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: I have a Wyndham Reward Credit Card serviced by Barclays. The last time I used it was April 1, 2015 when my wife was in Nairobi and I bought her a plane ticket to Mombasa so she could visit a friend there. I have not used it since. On my October 2015 statement there were several charges amounting to less than 35 dollars. Unlike any other card I have used, this one has no online dispute method and when you try to do that you are instructed to call, which I did. There was no provisional credit for the dispute on my next statement so I called again and was told that would be forthcoming and that I should pay the bill to avoid interest and late fees, which is against the law for them to impose but I paid it anyway. I then followed up with a message inquiring and was told that the credit would be made and that the charges were being investigated as fraud. I also sent Barclays several secure messages from the Windham website on Oct 31 again on November 4th and yesterday as I still have not been credited or the dispute resolved. They replied with a message that they would have someone call me. So what, a third call is the charm? I am very dissatisfied with their treatment and expect more of them. I will escalate this further to federal authorities if they do not forthwith send me a refund check.Desired Settlement: Refund of the payment they essentially extorted from me with the threat of bad credit reports for late payment, late payment fees and interest as usurious rate. Most of all, they owe me an apology. I have spent several hundreds worth of my time trying to resolve a piddley $35. Anger is no near the word to describe me feelings toward them. I have never had an experience like this before and expect better from an international bank like Barclays

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885December 8, 2015[redacted]RE: Wyndham Rewards Visa account ending 9523[redacted]Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond. We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail. If you do not receive the summary, or have additional questions, please contact our office at [redacted]. My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET. Sincerely, [redacted]

Consumer

Response:

Dear My problem was Barclays disinterest in complying with the fair credit laws requiring a provisional credit pending an investigation of what I believed to be a fraudulent charge to my account. They went so far as to, essentially, extort payment of the disputed amount by "warning" me of late fees if I failed to pay it and usurious interest and defamation by false reporting of my "slow pay" to credit agencies. I was forced to pay the disputed amount!The very day I submitted my complaint to you, Barclays gave me a provisional credit for the disputed items and just today I see that they have issued a refund check. I am not sure why they failed to take action on my 5 separate communications to them directly, and I am sure that, absent your intervention, I would still be dealing with Barclay functionaries awash with nice words, but uninterested in corrective action.It would be hard for me to thank you enough for your service.

Review: On 07/17/13 Dish Network made three unauthorized charges to my credit card. The charges were for $17.00, $440.00 and $385.00 dollars. I complained and the $17.00 was immediately resolved in my favor. As for the $440.00 and the $385.00 charges, I received a phone call from a heavily accented, barely intelligible female voice who said she was going to resolve this matter with a conference call. Another heavily accented, barely intelligible female voice came on the line and said she was from Dish Network. After a couple minutes, the Barclays voice informs me in a prearranged fashion that the case is settled and I would have to pay these charges. It appears Dish Network and Barclays Bank have hired the same company in India to handle their customer service departments. I am certain that these two people worked in the same room and celebrated after pulling one over on a stupid American. As for the Dish Network charges, the service provided was not as stated in the contract. The service was effective less than ten per cent of the time. I was told the low clouds in Southern Louisiana made for poor reception. Plus, I think the dish was place under a patio. I am a day trader of stocks and this lack of reception caused me to suffer thousands in losses. I tried to resolve the matter in an amicable fashion but was told that they couldn't control the weather.Desired Settlement: I did not authorize or approve these charges to my credit card and payment should be denied to Dish Network

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

October 24, 2013

RE: Juniper MasterCard account ending [redacted]

We are in receipt of your recent correspondence sent to Barclays Bank Delaware (‘Barclaycard’) from the Revdex.com of Delaware. We understand your concerns regarding the transactions from Dish Network, which posted to your account on July 22, 2013, and would like to take this opportunity to respond accordingly.

We would first like to apologize for the delay in responding to you. On July 31, 2013, we charged the transactions back to the merchant and issued credits in the amount of $440.00 and $385.00 to your account. As of the date of this letter, the merchant has not represented these charges; therefore, this dispute has been resolved in your favor.

Should you have any questions, please contact me directly at [redacted]. My office hours are 8:00 am to 5:00 pm, ET, Monday through Friday.

Review: THIS BANK CHARGED ME 49 DOLLARS FOR MEMBERSHIP WHICH I HAVE NEVER BEEN AGREED UPON AND THEY REFUSED TO REVERSE THE CHARGE AFTER MANY ATTEMPTS TO MY COMPLAINTS ONLINE WITH THEM WHEN I WAS SIGN UP FOR SERVICE YEARS AGO WITH JUNIPER WHICH LATER MERGE TO BE BARCLAYS AND THERE WERE NEVER ANY ANNUAL FEES ASSESSED TO MY ACCOUNT DUE TO STROKE I HAVE SPEECH DIFFICULTIES AND I AUTHORIZED MY DAUGHTER,[redacted] ,TO SPEAK ON MY BEHALF THEN THEY REQUIRED THAT I SHOULD HAVE A POWER OF ATTORNEY BEFORE THEY WOULD WAIVE MY FEEDesired Settlement: PLEASE TELL ME WHO ELSE SHOULD I FILE A COMPLAINT SO THAT THIS COMPANY SHOULD BE FINED FOR ANY BUSSINESS IMPROPER PRACTICES

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

October 8, 2013

RE: Juniper Visa account ending [redacted]

We are in receipt of your recent correspondence forwarded to Barclays Bank Delaware (‘Barclaycard’) from the Revdex.com of Delaware. We understand your concerns regarding the annual fee on your account and would like to take the opportunity to respond accordingly.

I attempted to contact you regarding your concerns. Although we were unable to speak directly, a full investigation has been completed on your account and is outlined below.

Our records indicate that a letter was mailed to you on June8, 2011 advising of upcoming changes to your account. The letter advised that your account would be subject to a $49.00 annual fee beginning July 29, 2011 if you did not opt out prior to the date of July 28, 2011. We have no record of receiving any opt out notice and began charging the annual fee as indicated.

Our records further reflect that we sent you a reminder letter of the annual fee being billed. The most recent letter was mailed to you on June 25, 2013 for your annual fee due date of July 31, 2013. The notice explained that in order to order to avoid paying the fee you needed to contact us by 5:00 p.m. ET on July 31, 2013 to close your account. Since the account was not closed prior to that date, the annual fee posted on your August 2013 billing statement. As a courtesy to you, we have adjusted the annual fee that was billed to you on July 31, 2013. The $49.00 credit will appear on your October 2013 billing statement.

Your complaint also expressed concern with regard to our Customer Care agents speaking to your daughter regarding your account. Our records indicate that she has been added as an authorized user. As an authorized user she may obtain limited account information but will not be able to make changes to your account without obtaining your consent.

We hope this information clarifies our position at this time. If you have any questions, please contact me at [redacted] My office hours are from 8:00 a.m. to 5:00 p.m., ET, Monday through Friday.

Consumer

Response:

Review: I had a last minute trip to make and went to priceline to try and get a good deal on a hotel stay. I was then offered a chance to apply of there credit card and If approved would receive a fifty dollar credit. I took the bait applied and was approved. However, at the end of the session I was informed that due to me traveling (the next day) that since my card would not be delivered I may have to use another credit card to pay for the hotel stay but still get the discount rate and when my card comes I will have a fifty dollar credit. Well, I did pay with another credit card. Returned home and maybe a month later I received my card, welcome package etc.. Thinking it was just my card was in hurry to open paperwork, however couple days later I did open the info and it was a bill, and as normal when I receive bill I just went and paid it, then realized that I had already paid my other credit card for this purchase. I then contacted Priceline credit dispute department, explained my case they assigned me case #[redacted], I was told to fax copy of credit card statement showing I had paid this. I did fax this documentation on 8/12/13(have fax receipt). I then received a letter on 8/27/13, stating that my case have been closed and that they assume I no longer wish to dispute this charge. I then call the dispute center and get the run around. I wanted to find out what more info they needed, and all they could say is we never received the fax and to re fax it and that they will re-open the case. I requested speak with someone in upper management then all I got was oh Ms we are sorry but we just need the documentation. I think the issue is that they have been already paid and can care less. I will resend this document but want to open case with Revdex.com, because I think this is fraudulent and maybe prevent other person from getting scammed. any assistance Revdex.com can give me in getting this resolved would be greatly appreciated.Desired Settlement: Money refunded.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

November 15, 2013

RE: Priceline Visa account ending [redacted]

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to my attention to investigate and respond.

It was pleasure speaking with you on October 22, 2013. During our conversation, I was pleased to learn the matter was addressed to your satisfaction.

It is our goal to provide exceptional service and it is our hope we have met your expectations. If you have any questions or concerns regarding this matter, please contact me directly at [redacted]. My office hours are 10:00 a.m. to 7:00 p.m., ET, Monday through Friday.

Review: Barclays canceled my account after 5 years not because of any delinquency or negative results from doing business with Barclays. It was because of two cards issued under my name from chase for my business which I had discrepancies about and were in the process of being taken care of. Manager at Barclays said it was due to my credit report change from when the card was opened but it was only severely damaged due to the problems I was having with chase which are resolved. I called to ask an informational question and they needed up suruptitiously running my social security number again and reviewing my account only to determine they were going to close it. I never missed or had a late payment with them ever in all the 5 years of being a customer. And due to one situation that arose I was penalized to the utmost. Horrible business practice and deceptive customer service. How can I be a risk when I've never had any issues with them and all of a sudden they close out my account after 5 years and hundreds of thousand of dollars spent with them. I will be contacting my state and then nationwide newspaper columns to better informs the public on sneaky bank processes. 5 years is a long time to just cut someone without even looking into what's causing the problem if there is one. But to be dropped with no hesitation and not even a credit decrease, to just close the account is horrible business practice. This was the Barclays black card issued by Visa. They're all crooks. They said accounts come under review but my never did until I called to question a payment hold on a payment that was just made. Maybe this month isn't as good as last month but to determine that over a phone call and then to just close my account with no further explanation. I won't stop until I feel like the shady business practices conductors by Barclays is voiced to the public. I have a lot of reach and will use every inch of it.Desired Settlement: An apology and possibly a further review of my account to determine closing it was the best idea.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

November 7, 2013

RE: Visa Black Card account ending [redacted]

We are in receipt of your recent correspondence forwarded to Barclays Bank Delaware (‘Barclaycard’) from the Revdex.com of Delaware. We understand your concerns regarding the recent closure of your account and would like to take the opportunity to respond accordingly.

It was my pleasure to speak with you on October 30, 2013. During our conversation I explained the terms of your Cardmember Agreement state we reserve the right to close your account at any time without prior notification. The Agreement also states that you agree that we may request consumer credit reports from one or more credit reporting agencies in connection with the administration of your Account. Based on our review of your current credit file, your account was closed as explained in the letter sent on October 25, 2013.

We regret you feel the representative you spoke with in our Credit Department treated you in an unprofessional manner. We have reviewed all of these interactions and confirmed the representative remained professional and courteous during your conversation.

[redacted] we hope this information addresses your concerns. Should you have additional questions, please contact me directly at [redacted]. My office hours are from 8:00 a.m. to 5:00 p.m., ET, Monday through Friday.

Review: Barclay's Credit Card Services had sent me a letter asking that I either use my credit card or it will be discontinued due to years of non-use. As a result, I used my Barclay's credit card for a short time span (less than a month) incurring a balance of roughly $1,200 on a $1,500 limit. Shortly afterwards, Barclay's discontinued my account for my "balance being too high" on this account. I would have rather this account been cancelled for non-use rather than for these reasons. I don't understand how a company issues a statement encouraging the use of its product, then negatively impacts the user (cancelling my account) for listening to the company.Desired Settlement: I would like my account to be reopened.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

December 17, 2013

RE: Barclaycard with iTunes Rewards Visa account ending in [redacted]

We are in receipt of correspondence forwarded to Barclays Bank Delaware (‘Barclaycard’) from the Revdex.com of Delaware. We understand your concerns regarding the recent closing of your account and would like to take this opportunity to respond accordingly.

As part of our normal account management process, we review accounts prior to card expiration to determine whether a card will be reissued. At the time of our review, your account had been inactive for a significant period of time and would not be reissued if you were still inactive at the expiration date. We provided you with an opportunity to activate your card so that you could possibly meet our reissue criteria at expiration. Unfortunately, at expiration your credit profile still did not meet our criteria.

Enclosed is a copy of the letter we sent dated August 15, 2013 to notify you of this information and the corresponding reasons for the decision. We apologize for any inconvenience this may have caused you. Unfortunately, for the reasons provided in the letter, we are unable to reopen your account.

[redacted] we hope this clarifies matters regarding your account. Should you have additional questions, please contact me directly at [redacted] My office hours are 8:00 a.m. to 5:00 p.m. ET Monday through Friday.

Review: I purchased an Apple computer online through Apple.com and at the same time signed up for a credit card through BarClayCard for 18mo same as cash. I have been making monthly payments and recently looked at my account since I do all of my banking on line and do not get paper statements had to go to the BarClayCard website to pull up a statement and saw they have been charging me interest on my purchase. When I called them they told me it was because I made my purchase more than 30 days after I recieved my card. (Not sure how this is possible as I applied for the card and made the purchase on the same day) I was then told the 18mo same as cash was not granted because my ship date was more than 30 days after I received the credit card, which I have no control over. BarClayCard told me I needed to call Apple to have them change the date on the order? I tried that but Apple support told me they could not do that and there was nothing they could do.Desired Settlement: I want the interest taken off of my account and no further interest charged unless I do not pay the card off in 18months

Business

Response:

Review: Almost a year ago, I paid off this credit card, in full, and told US Airways MasterCard Customer service that I DID not wish to renew it. The company HAS NOT let me CANCEL this credit card AND continues to bill me fees and charges for nothing. I HAVE CALLED THE COMPANY OVER 6 times and they say they will take care of it and STILL nothing has happened - they continue to not resolve the issue by continuing to bill me. I HAVE CALLED AND ASKED FOR A MANAGER TO CALL ME and no calls returned!I have impeccable credit and how ridiculous this is that they have refused to let me CANCEL THIS CREDIT card.As an aside to the main complaint, I think the credit card was misrepresented and the rewards were not meaningful as they only flights times I could get during the one year I had the card were WAY OVERPRICED so the free flight was of no value whatsoever.When the in-flight attendant sold us this credit card during a flight, the description she gave us of the card benefits were absolutely NOT represented clearly and completely.Desired Settlement: I wish for me account to be closed immediately with a zero balance and my credit restored immediately to its A plus status.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

January 31, 2014

RE: US Airways MasterCard ending 7950

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry and are pleased to have been able to assist you with the matter. Under separate cover, we sent you a detailed response of the investigation and actions taken to bring positive closure to this situation. Please allow 7-10 days for that response to be received.

We apologize for any inconvenience this matter may have caused. Should you have additional concerns, please contact me at E[redacted] or by calling me directly at [redacted]

Review: Barclay was ending their contract with Virgin America and we were notified that they would issue us a new card. I contacted them to cancel my account because I did not want a new credit card account under my credit profile. I received an email from their company that my account has been closed. Today, I received my new credit card in the mail. My credit profile has been dinged for a new credit card, this is unacceptable. This was not authorized.Desired Settlement: My credit has been dinged, I don't know how they will be able to fix that but they need to cancel my account immediately.

Business

Response:

P.O. Box 8885

Review: I had signed up for a Frontier Mastercard in 2102 at a kiosk in the Denver International Airport. The lady who signed me up for the card told me I would instantly be awarded 25,000 points which could be redeemed at any time for one round trip flight to anywhere Frontier flies. She told me, the points never expire unlike the cards from United and other airlines which makes the Frontier Mastercard a better card. I asked her twice again about the details of being able to redeem the points at any time and asked her twice about the points having no expiration date. The lady assured me I could redeem the points at any time and the points will not expire. When she was giving me the sales pitch, I told her I most likely will not use the card; she told me I may want to use it a couple times just to make sure it is activated. Before applying for the card I once again asked about the automatic 25,000 points and being able to use them at any time; the lady confirmed to me that once I was approved for the card I would automatically be awarded the points and that was all I had to do to earn the points and the points would not expire.

In December of 2013, I tried to redeem my points, I called Frontier and was transferred back and forth to same/different departments I was told I did not have the points as they have expired and I did not accumulate the first 500 points myself.

I have contacted Frontier on this issue only to be told I did not have the 25,000 points.

I feel their representative gave me false and misleading information. Due to the false and misleading information I received from the Frontier representative at the kiosk and that Frontier would not honor what their own representative told me, I have closed my Frontier Mastercard.Desired Settlement: I would like Frontier to better train their representatives. I would also like Frontier to be held accountable for the false and misleading information I received from their kiosk representative by being awarded one round trip airfare to anywhere Frontier flies as I was promised.

Business

Response:

P.O. Box 8885