Barclays Bank Delaware

Review: We were given three options to get our payments caught up with barclaycard and choose to close out the card and agreed to pay $32.00 a month for four months to bring the account current and go back to regular scheduled payments. barclaycard broke this agreement by taking an additional $461.42 out on 10/03/13 while at the same time taking the agreed amount out on 09/19/13 for $32.00Desired Settlement: I would like barclaycard to forgive the debt now that they can't be trusted to honor a contract that was signed.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

October 18, 2013

RE: Barclaycard Financing Visa account ending in [redacted]

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry and are pleased to have been able to assist you with the matter. Under separate cover and on October 17, 2013, we sent you a detailed response of the investigation and actions taken to bring positive closure to this situation.

It is our goal to provide exceptional service and it is our hope we have met your expectations. If you have additional questions, please contact me directly. I can be reached by calling [redacted] between the hours of 8:00 a.m. and 5:00 p.m., ET, Monday through Friday.

Review: Tried to utilize the price protection guarantee on my Barnes and Noble Credit Card. Was consistently told that I was not adhering to the timelines in the policy manual. Once I e-mailed a copy of the policy manual to customer service, they request more information (even though the information was clearly in the attachment along with the policy manual that was e-mailed to them). E-mailed the information requested and received no response. Emailed a second time and received a voicemail stating that they would not cover the issue.Desired Settlement: They need to cut me a check for the $120 that I am entitled to in the price protection policy and at this point they should reimburse me for my time as well.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

October 29, 2013

RE: Barnes & Noble MasterCard ending in [redacted]

We are in receipt of your recent correspondence forwarded to Barclays Bank Delaware (‘Barclaycard’) from the Revdex.com of Delaware. We understand your concerns regarding the Price Protection benefit on your account and would like to take the opportunity to respond accordingly.

Thank you for discussing this matter with me on September 30, 2013. Our records show the transaction in question is eligible for the Price Protection benefit. A $120.00 credit has been applied to your account for your qualifying purchase.

If you have any questions or concerns regarding this, please contact me. I can be reached at the address listed at the heading of this letter or calling [redacted]. My office hours are 8:00 a.m. to 5:00 p.m., ET, Monday through Friday.

Review: Hello,

I opened an account in February of 2013 with Barclaycard Credit Card company. I made a purchase for about $1,100. Barclaycard did not receive my payments for 2 months for unknown reasons, and failed to contact me to tell me that my my payments were not processed. On July 15th, I was contacted by Barclays representative who informed me of the situation, and I offered to make a full remaining balance payment. The representative then stated that he will be able to remove the "late payment" charges. In August I applied for mortgage to purchase a house, and I was told that Barcleys reported me to the credit companies stating that my account has not been paid in two months which dramatically affected my credit score. I have never been late on my credit card payments, and this is the only discrepency on my credit history. After contacting Barclays I was told that they will be unable to remove it even as a one time courtesy. Because Barclay failed to contacted me in any way for the period of two months, and did not tell me my payments were not processed, they blemished my credit score. I filed two claims with TransUnion credit report company, and both have been denied by Barclay.Desired Settlement: I would like Barclay to remove the late payment history from my account.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

October 8, 2013

Re: Barclaycard Financing Visa Account ending in [redacted]

We are in receipt of correspondence forwarded to Barclays Bank Delaware (‘Barclaycard’) by the Revdex.com. We understand your concerns regarding the credit reporting of your Barclaycard Financing Visa account and would like to take this opportunity to respond accordingly.

Our records reflect that you made an Apple purchase in April 2013 for $1,061.44. Your April 2013 statement reflected a minimum payment due. Subsequently, we received a $450.00 payment to more than satisfy that amount. Unfortunately, we did not receive the minimum payment due as reflected on your May, June or July statement due dates. As a result, your account became past due and was reported accurately to the consumer reporting agencies. Since we are obligated to report accurate information, we are unable to honor your request to have the delinquent credit history cleared as a courtesy to you because of your disclosed oversight.

I hope this information clarifies matters further for you. Should you have additional concerns, please feel free to contact me directly at [redacted] My office hours are 8:00 a.m. to 5:00 p.m., ET, Monday through Friday.

Review: I received a letter dated 12/26/14 stating my card was coming up for renewal so I called on 12/29 to cancel my card before I would be billed a renewal fee. I was told that I have to give a 60-day notice of cancellation in order to avoid the renewal fee. I don't understand THEY can give me a 30-day notice of my renewal coming up, but I have to give them a 60-day notice of cancellation. When I started to file the complaint, I saw the statement that they would like me to contact them first. I called the office of the president at [redacted] but having being on hold, a message came on asking me to leave my name & number and someone would get back to me. Well its been about 24 hours and still no return phone call.Desired Settlement: All I want is my account to be closed and NOT be charged a renewal fee for a card I only used once and I've satisfied that bill.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 January 12, 2015 [redacted] RE: Sears Select account ending in 7202 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8 a.m. to 5 p.m. PT Monday through Friday. Sincerely,[redacted]

Review: Credit Balance Refund Check not Received by Barclay CardI cancelled my Hawaiian Airlines MasterCard on May 3, 2015. There was a credit balance of $675.55 remaining on the account. I spoke with customer service agent [redacted], operator id# LASFNA. [redacted] stated that a refund check would be sent to me within 7 to 10 business days. On June 22, 2015, I contacted Barclay Card to inform them that I have not received a refund check for this account. I spoke with customer service agent [redacted]. He stated that no refund check had been sent due to a "system error." [redacted] stated that a refund check would be mailed this date, and I should receive it within 10 business days. After contacting my attorney, he stated that Barclay Card is required by law to mail a credit balance refund check within 7 business days upon receipt of written request to cancel an account. Given the track record of Barclay Card and the false reassurances I received from their customer service agents, I would like to request at this time that the Delaware division of the Revdex.com assist me to retrieve my refund check.Desired Settlement: I would desire Barclay Card to act in a responsible and professional manner, and send my refund check to me as soon as possible.Thank you Delaware Revdex.com for taking the time to read my complaint.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 July 21, 2015 [redacted] RE: Hawaiian Airlines Bank of Hawaii MasterCard account ending 8393 Dear Mr. [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. My office hours are 8:00 a.m. to 8:00 p.m. ET, Monday through Friday. Sincerely,[redacted]

Review: s comp.anIneed this W provided an unauthorized credit card in my name. I never applied for a Barclay credit card, and I definitely did NOT activate the card. The only way I knew that the company activated the card is by receiving an email stating that I will be receiving paper statements instead of online. I called to speak with the company and was advised that they could not help me with this issue unless I gave them a LOT of personal information which I would not provide. I feel that this company has opened and processed personal information without my knowledge or authorization. I need this card to be canceled IMMEDIATELY!Desired Settlement: As stated previously, I need this unauthorized account to be closed immediately and I need to make sure that no charges have been made. I also need to receive an email from the main company afterwards with an apology. This is absolutely ridiculous.

Business

Response:

P.O. Box 8885

Review: I had my cc# stolen by someone provided a police report and ID theft report and this company refuses to correct the issue saying they are mine. Why would I file a police report and all of the charges were mine? So now it's showing my balance is $3000 and my limit is $2000 so I'm over my limit and it's lowering my score and costing me additional moneyDesired Settlement: I would like the balance corrected. ASAP!

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 April 30, 2015 [redacted] RE: Frontier MasterCard account ending in 5876 [redacted]

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely, [redacted]

Review: BARCLAYS BANK DELAWARE reported questionable information to major credit bureaus and has failed to correct it. They reported account [redacted] with a balance of $462 to major credit bureaus as a charged-off balance. I have no recollection of this matter, and I’ve disputed the debt with the bureaus and asked them in writing to validate it. BARCLAYS BANK DELAWARE has never done so, and yet they are required to investigate my dispute under FCRA 623(a)(8)(E)(iii). Instead, they have simply verified the report with the credit bureaus and left me to prove that their report is in error. This isn't how the law says things are supposed to work, and I believe they know it.

Leaving this erroneous information on my credit report while they’re supposed to be performing this investigation is improper, and I can prove this with examples from case law and with copies of my credit reports. I’m quite frankly confused why this account is being reported as a charge off at all. From my research, the Fair Credit Reporting Act does not demand that all accounts be reported, but only that any account that is reported be reported accurately. Also, the Fair Credit Billing Act requires companies to correct any mistakes.

I believe that any company such as BARCLAYS BANK DELAWARE has the ability if not just simply the obligation to remove questionable “charged off” designations from credit reports. I am attempting to resolve the matter through this Revdex.com complaint as a last ditch effort before I have to go through the expense and trouble of hiring an attorney, but I believe I can show a judge they have utterly failed to follow the obligations which the Fair Credit Reporting Act imposes upon them and that I should receive the remedies the law provides.Desired Settlement: I'd like Barclay's Bank Delaware to remove its questionable information from the reports it has provided to major credit bureaus.

Business

Response:

P.O. Box 8885

Review: I used my credit card to paid PayPal to buy Spirit from [redacted] and also I was paid extra 190 AUD for shipping insurance for cover any damage to my shipping. from [redacted]

After I received shipping 4 of 6 bottle was damage I was dispute to my credit refund or credit back to credit back ( I was sent letter indicated to my credit card and also seller I can not allow to sent spirit across state I will lost because I don't have license to ship back to [redacted] (after I checked with UPS and FedEx and US Custome will confiscate ) cover my cost but instead my credit was closing my case and also run report to the various credit agencies (Barclay card had insurance cover for 90 for anything if damage) . I was repeat to ask [redacted] to pick up or sent label for me to return but I never get response

During dispute my credit card can not get charge or financial on my credit but Barclay Card was charge (It is again a law and report account information to consumer reporting agencies because of my dispute ).Desired Settlement: Refund total amount $2,724.36 (because I was paid to seller 190 AUD for insurance for my shipping if damage ) and correct credit on report on agencies

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885October 21, 2015[redacted]RE: Barclaycard Rewards MasterCard account ending in 8292[redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond. We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail. If you do not receive the summary, or have additional questions, please contact our office at [redacted] My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET. Sincerely, [redacted]

Review: this company pulled my credit report 2 times on

BRCLYSBANKDE 09/13/2013

BRCLYSBANKDE 09/12/2013

I gave no one the right to pull my credit report nor did I ever apply for credit from this company I have writen letter's to this company asking that they remove these hard inquires from my report,because I never autorized no one to try and pull credit from them,I received a letter back saying that they cant remove it,how can u not remove these 2 inquires on my report from a service I never requisted from?????please explaineDesired Settlement: I demend that these inquires be removed from my credit report asap....you guys tell me what I need and I will sen you the info but I demend that these inquires be removed asap..

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

December 27, 2013

RE: Credit Card Applications

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry and are pleased to have been able to assist you with the matter. Under separate cover and on December 27, 2013 we sent you a detailed response of the investigation and actions taken to bring positive closure to this situation.

It is our goal to provide exceptional service and it is our hope we have met your expectations.

If you have not received the detailed response or have additional questions, please contact our office. It is our pleasure to have been of service.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

they say they are removing it so am closing this thanks

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Review: On February 27, 2015, I was approved for a credit card by this company. On March 2, 2015, I received and email stating the card was in the mail and should have it within 7-10 business days. I never received the card. On March 17, 2015, I called them to let them know I never received it. The person on the phone said they would send out another card and would receive it within another 7-10 business days. It has been 10 days later and still haven't received it. I called today (March 27, 2015) and I confirmed my address with them. I had received other mail material from this company to my address. They then stated the address that was on file was different even I had confirmed when I first called in and it matched. There is no way that there was a different address attached to that card. Especially if I had received other mail from them. I cancelled the card and requested it to be taken off of my credit report since I never received the card(s). They stated they couldn't do that or tell me what the "other" address was. I then went and read on consumer affairs about reviews of this company and realized I am not the only person with this issue.Desired Settlement: I feel this should be taken off of my credit report and an investigation into this company about the legitimacy of their products. I believe this to be a scam of a company.

Business

Response:

P.O. Box 8885

Review: Deceptive Advertising: I have a letter from Barclay that states: "Here's a great opportunity to use the enclosed checks to make purchases or to transfer higher interest rate balances to your Barclaycard MasterCard account. For a Limited Time, Use Your Special Low 0% promotional APR to: . Transfer balances from other credit cards" I transferred balances and I want to know why interest is still being charged on balance transfer made on 6/12/14??Please help!!! ; I feel I am the Victim of deceptive advertising.Desired Settlement: I would like to continue paying Barclay the credit card amounts that were transferred without interest until September 1, 2015.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

August 26, 2014

RE: Barclaycard Rewards MasterCard account ending 1053

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET, Monday through Friday.

Review: Barclays has resorted to vindictive and discriminating practices, at least in regards to my account. A few months back, I missed a payment on one of my credit cards. I have since made that payment in full and paid ALL the associated late fees and finance charges assessed. In return, Barclays submitted negative information to the consumer reporting agencies about me. For reference, I contacted my other credit card companies – Capital One and Chase – to inquire about their policies. I learned that Barclays was aggressive in submitting information on my account as Capital One and Chase told me it would take more than a missed payment by a couple of days to warrant a report.

I made a mistake in missing that payment. I admit it. I am human. What’s really disgraceful here is that when I contacted Barclays to explain the situation, Barclays argued that it’s committed to accuracy and honesty, and that’s why it submitted the report to the credit agencies on my account. This hypocrisy is astounding! In just this year alone, I’ve read about the many wrongdoings and ethical lapses at Barclays – from manipulating power prices in the US to fixing LIBOR rates to rigging gold markets. I’m human and I made a mistake. I paid for it – literally, in the form of all the fees charged by Barclays – and I’m still paying for it since Barclays' report will stay with me for years. Barclays, on the other hand, is getting away with murder. Questionable behavior runs rampant within the company. However, when a customer makes a genuine mistakes and takes steps to remedy the situation, all hell breaks loose.

Disgraceful!Desired Settlement: I ask that Barclays reassess the actions it took on my account and remove the report it submitted to the credit reporting agencies. I trusted Barclays with my business and I received a slap in the face for it. Other customers who missed a payment on their accounts – similar to my situation – do not face the same penalties as I am. This is unfair to me.

Business

Response:

P.O. Box 8885

Review: Barclay Card Delaware charges astronomical interest rate of 30+% once one payment was late. I have made efforts by contacting customer service regarding lowering my rate to help pay my balance off, but representatives say they do not lower interest rates. I have even inquired about entering a credit counseling service to pay off the debt/lower the rate and I was told Barclay's does not participate in any of these programs.Desired Settlement: I would like my interest rate reduced to a more manageable APR...19.9%? I do not think that is too much to ask. I would also ask that previous month where I was charged 30% APR interest be credit to my account to reflect the new rate.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

June 11, 2014

RE: US Airways MasterCard account ending 1964

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. My office hours are 8:00 a.m. to 5:00 p.m. ET Monday through Friday.

Review: PURCHASED A PRODUCT BY PHONE FROM AN OUT OF STATE MERCHANT. ALTHOUGH THE MERCHANT DID NOT HAVE A WRITTEN RETURN POLICY, HE PROMISED MY MONEY BACK (DURING OUR PHONE CONVERSATION) IF NOT COMPLETELY SATISFIED. I FOLLOWED THIS UP WITH A CONFIRMING EMAIL WHICH HE DID NOT DISPUTE. WHEN THE PRODUCT ARRIVED DEFECTIVE, I PHONED BARCLAYS BANK WHO ADVISED ME TO TAKE THE PRODUCT & GET AN EXPERT OPINION CONFIRMING MY COMPLAINT - I GOT TWO OPINIONS IN SUPPORT OF MY CLAIM. BARCLAYS THEN INSTRUCTED ME TO SEND THE ITEM BACK TO THE MERCHANT. NOW BARCLAYS SAYS THE MERCHANT CAN WIN THIS DISPUTE VERY EASILY BY SIMPLY SHOWING HIS MEASUREMENTS WERE CORRECT, DESPITE THE EXPERT OPINIONS THAT THE ITEM IS DEFECTIVE & NOT USABLE. THE BANK ALSO NOW SAYS HE DOESN'T NEED A REFUND POLICY TO PREVAIL. THEY SAY THERE IS NOTHING I CAN DO NOW AND IF HE WINS, HE CAN KEEP THE PRODUCT IF HE CHOOSES AND I BARCLAYS WILL RECHARGE ME FOR THE ITEM. THEY REFUSE TO ALLOW CUSTOMERS TO SPEAK WITH A REAL MANAGER AND ARGUE THAT THE SUPERVISORS THERE DO NOT HAVE A MANAGER AND THERE IS NO MECHANISM TO VOICE A COMPLAINT. THEY ALSO REFUSE TO PUT ANYTHING THEY SAY IN WRITING, EXCEPT FOR A USELESS FORM LETTER, AND THEY SAY THERE ARE NO FIRM POLICIES TO GOVERN THEIR PRACTICES. EACH REP CAN MAKE THEIR OWN DECISION, THEY ARGUE. SO A DISPUTE SEEMS TO BE WEIGHTED IN THE MERCHANTS FAVOR BEFORE ANY DETAILS ARE REVIEWED. IT'S A FARCE.Desired Settlement: THEY'VE GIVEN ME A "PROVISIONAL" CREDIT, PENDING ANY REPLY FROM THE MERCHA NT. IF HE WINS, WHICH THEY SAY IS LIKELY, I WOULD WANT AN EXCHANGE UNTIL HE CAN PROVIDE AN ACCEPTABLE PRODUCT, "SATISFACTION GUARANTEED", AS HE PROMISED.

Business

Response:

April 30, 2014

Review: A invitation was mailed to my home to apply for the Visa Black Card. I look over the description and applied. Upon receiving my statement I noticed a $495.00 annual fee. I contact customer service and told the first person I spoke to that I was not aware that this card carried such a fee, she told me she could do nothing for me. I ask to speak to someone else. After being placed on hold for a long time, I finally spoke with a person by the name of [redacted], she said all she could do for me was credit my account $100.00. I am very disappointed in the deceptive marketing practices of this organization which led me to believe I was a applying for a card with no annual fee, as I told my wife. If I had known this card came with a $495.00 annual fee, I would never have applied. It makes no sense, and this company should never have approved me for a lousy $5000.00 when this card carries a $495 annual fee. This is just deceptive advertising/marketing strategy to take advantage of unsuspecting consumer such as myself.Desired Settlement: I want my account credited for the full $495 charged to my account and close the account immediately once the fee has been credited.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

January 31, 2014

RE: Visa Black Card account ending in 5175

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. Under separate cover, we sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for the response to be received through the mail.

If you have not received the detailed response or have additional questions, please contact our office. It is our pleasure to have been of service.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I Receive at least one credit card application a week from them and I call to remove my name from their list and they wont do it unless I give them my social security number. I feel they do NOT need this to take my name off the list.Desired Settlement: Remove my name from their contact list!

Business

Response:

P. O. Box 8885

Wilmington, DE 19899-8885

October 16, 2013

RE: Marketing Solicitations

Dear [redacted]

We are in receipt of your recent correspondence forwarded to Barclays Bank Delaware from the Revdex.com of Delaware. We understand your concerns regarding the marketing solicitations and would like to take this opportunity to respond accordingly.

We apologize for any inconvenience you may have experienced while attempting to resolve this matter. Using the information provided on your correspondence submitted to the Revdex.com of Delaware, we have updated our records to ensure you are excluded from receiving future offers from Barclays Bank Delaware. Please allow sixty days for all mail solicitations to cease, some offers may already be in process.

If you do not want to receive prescreened offers of credit and insurance from any company, you can call toll free 888-5-OPT-OUT (888-567-8688) or visit www.optoutprescreen.com. The phone number and website are operated by the major consumer reporting companies. In addition, the Direct Marketing Association (DMA) tracks consumers who prefer not to receive mail or telephone solicitations. The DMA can provide information about Opting-Out of lists produced by companies that subscribe to its Mail and Telephone Preference Services. You may contact the DMA at the following web address: https://www.dmachoice.org/.

It is our goal to provide exceptional service and regret if this was not your experience. Should you have additional concerns, please contact me directly at [redacted] My office hours are 8:00 a.m. to 5:00 p.m. ET Monday through Friday.

Review: Someone fraudulently applied for a Barclays Bank Delaware credit account on October 7, 2013 using my name and social security number. My credit monitoring service alerted me and I immediately called Barclays Bank Delaware to advise them that I did not apply for credit and to please decline the application. Barclays Bank Delaware declined the fraudulent application and advised me that they would immediately advise Transunion and Experian credit bureaus to remove the inquiries from my credit report. They also advised me that they would send me a letter that I can keep for my records as proof that they have cleared the inquiry and no account was opened. I filed a dispute with both credit companies and Experian was able to immediately

remove the inquiry. Transunion requires that Barclays Bank Delaware advise them directly to remove the inquiry. Since October 7, 2013, I have called Barclays Bank Delaware repeatedly begging them to please advise Transunion to remove the fraudulent inquiry and the inquiry is still on my report. They claimed on various a occasions that they only see that I called "once" which is a blatant lie. I have provided them my fax number and mailing address on various occasions so that they can send me a letter that the inquiry was fraudulent so that I can send the letter directly to Transunion and they say the will mail it, and still nothing. I am tired of calling them with no results. This inquiry is negatively ipacting my credit especially since I am buying my first home and applying for a mortgage.Desired Settlement: I would like Barclays Bank Delaware to send me a letter stating that the inquiry made on my credit report was fraudulent and that no account was opened in my name. I also would like Barclays to contact Transunion and remove the inquiry from my credit report

Business

Response:

P.O. Box 8885

Review: I received a letter some time ago in regards to help paying my debt down. Si I agree to pay $35.00 a month. For how long, I don't remember when it expires. I received a letter indicating my next balance due is $28.21. I was in and out of the hospital a few times and did not know what date. I paid the balance due late. I just received a letter stating I owe $99.47 of which $15.00 is late charge and the APR is 30.24%. I am not allowed to use the card because the balance is over $1500.00. The fees is outrages and I have not yet been under $1500.00 with all the money I have paid. APR 30.24% is outrages and highway robbery. Either closed the account out. fee and APR or lower it in order for me to used the card again. What every happen to consumer Bill of Rights for credit card? Either way the debt will probably last a long time and most likely not be paid off. I have tried but Barclaycard is out to make money for themselves and not looking out for the consumer.Thank youDesired Settlement: charge the card off. No matter what payment I make it will not satisfied Barclay/Juniper's holder.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 January 8, 2015

[redacted] RE: Juniper MasterCard account ending 0212 Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET, Monday through Friday. Sincerely,

Review: I tried to make an earlier payment to my credit card bill and Barclaycard has applied it to a month cycle that I have already paid previously. When I realized that they did not apply my payment for this month, I called. I wanted them to apply the payment to this current month. They would not. I know that credit card companies can change due dates, managers can change minimums, and payments can be applied to correct accounts or billing cycles. They would not apply the money to the current bill or refund my money so that I could. They aren't losing anything. Then the representative transferred me to his manager and he hung up on me and did not call back. I was not able to reach the same call center.Desired Settlement: I would like Barclaycard to apply the earlier payment of $43.00 to my current bill. I paid early and it was applied to July.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 July 28, 2015 [redacted] RE: NFL Extra Points Program Visa account ending in 9372 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. My office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely, [redacted]