Barclays Bank Delaware

Review: I had a credit card with Barclay. They closed my account and Incould no longer pay my balance of about $1600. Now they have an attorney calling me all the time and threatening to sue me. I have advanced HIV disease and have missed more than 50% of my scheduled work this month. At this point I just want them to sue me and get it over with. This continued ongoing harassment is effecting my health. If getting a judgment from me will make them stop, then just do it.Desired Settlement: Just sue me please and stop harassing me. This non-stop harassment is only making my medical condition worse

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

November 18, 2014

RE: Barclaycard Financing Visa account ending 7138

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.

Sincerely,

Review: I recently received a copy of my transunion credit report. The credit report showed a credit inquiry by your company that I do not recall authorizing. I understand that you shouldn't be allowed to put an inquiry on my file unless I have authorized it. Please have this inquiry removed from my credit file because it is making it very difficult for me to acquire credit.

I need your prompt response to this issue. Please be so kind as to forward me documentation that you have had the unauthorized inquiry removed.

If you find that I am remiss, and you did have my authorization to inquire into my credit report, then please send me proof of this in the form of my written signature.

Thanking you in advance,

[redacted]Desired Settlement: Remove inquiries on my credit reports as I have not applied for any credit with this bank

Business

Response:

P. O. Box 8885

Review: I have refund on my account but the money not in my accountDesired Settlement: Hi my name is fengying I need u help me find out where my refund money go

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 May 8, 2015 [redacted] RE: Juniper MasterCard account ending in 5617 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8 a.m. to 8 p.m. ET Monday through Friday. Sincerely,[redacted]

Review: The company inquired my credit and review it, it was good enough to increase my credit line limit for third time. When I called and requested that a underwriter review my credit, credit card history with the.m to lower my interested rate was told that the department was closed, a second called called told me ti have to wait until monday and the third time the same delartment inquired in the computer and denied the requested and reviewed. They used a computer to check.Desired Settlement: I want to have an actual person reviewing my history with them ans make the decision to lower my interest rate or not. If my credit history amd I quired was good enough to increase 3 times my line ot should be good to lower my interest rate. I dont care about the credit limit I care about the interes rate. I have been ggod with my credit and with their credit card. I deserved a real look at the account and not just am inquired.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 May 14, 2015 [redacted] RE: AAdvantage Aviator MasterCard account ending 3990 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8 a.m. to 8 p.m. ET Monday through Friday. Sincerely,[redacted]

Review: I opened my credit card account because it had a cash back offer if I were to make over $500 in new purchases with the card within the first 3 months of having it, I would receive $100. After never receiving my reward points, I called and spoke with a representative who told me someone would contact me within 7-10 days by phone or email regarding this issue. I was never contacted. He gave me case reference#[redacted]. I then submitted an email through the secure email system that stated I could receive a response within 6 hours or less; I did not. Once I did receive a response, I was told that due to the nature of my concern a manager will call me within 24-48 hours. This also has not happened. I wish the Revdex.com website allowed me to choose multiple complaints as customer service is obviously a huge issue here. There is a lot of over promising and under delivering and I am extremely frustrated. I have worked and currently work in the financial industry myself and am very disappointed the the lack of customer service and followup. I receive lots of credit card offers, many with point, mileage and cash back deals but I chose yours because of the particular offer you had.Desired Settlement: Minimally, I would like the offer I applied for and fulfilled within the 90 days. At this point it would be desirable for some sort of compensation for the amount of time I have invested having to followup and attempt to contact those who were supposed to contact me again and again. Unfortunately, I am now stuck with this card as closing it will damage my credit and applying for a new card with a company who will fulfill their claims and offer better service will do the same.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

January 31, 2014

RE: Barclaycard Rewards account ending in 6074

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. Under separate cover and on January 22, 2014, we sent you a detailed response of the investigation and any actions we may have taken.

If you have not received the detailed response or have additional questions, please contact our office. It is our pleasure to have been of service.

Consumer

Response:

Review: You are refusing to redeem my miles, I have 9502 miles that I want applied toward a purchase.

Operator [redacted] said I should be able to redeem them but she can't do that and no one can help me.Desired Settlement: I want my 9502 mile credited as travel credit within 48 hours.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 August 6, 2015 [redacted] RE: Barclaycard Arrival MasterCard account ending in 9040 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However they should be investigated that they are not following policies and we shouldn't have to contactthe Revdex.com to get what was in policy.

Review: I disputed a charge with the Barclaycard and USAirways for approximately $300 and Barclaycard cancelled my flight tickets and I was forced to purchase same day flight tickets to and from same destination and lost my frequent flier miles used for an upgrade, companion voucher, and was forced to pay for tickets at twice the original charge of $1300. I paid the original $1300 off as stated to all parties I have been communicating with however due to Barclaycard cancelling my original tickets I was charged $2600 by USAirways to rebook for same dates. I had to be in Ft. Myers due to a recent passing of a family members business needs. I have been subjected throughout this process to resolve with Barclaycard with finger pointing and the blame game that the airlines are at fault and I have spoken with the airlines and they have stated that the cc company cancelled my reservation based on my earlier dispute. I NEVER requested anything to be cancelled. Why would I rebook the same flight and charge an additional $2600? No one is willing to step up and take ownership. I take great pride in my credit score and how I handle my responsibilities and Barclaycard has refused to accept or try and resolve this matter with me. They are holding me victim to their error and expect me to pay for their mistake as well. I have communicated with them and have all the necessary papers to help with the paper trail regarding this frustrating matter. To add insult to injury I did not activate my new cc when USAirways and American merged and Barclaycard authorized a charge to this card after admitting the card was not authorized/activated and they continue to carry this charge as well.

I appreciate your help with this important matter.Desired Settlement: Make certain the balance is removed to show a zero amount owed and to confirm nothing has impacted my credit score. I have contacted Transunion to inform them of my concerns.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885December 4, 2015[redacted]RE: AAdvantage Aviator Red MasterCard account ending in 0966[redacted]Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond. We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.Sincerely,[redacted]

Review: The bank claimed that if you opened a credit card with them, it can be used on any Apple purchases with 0% interest for the first 6 months after the purchase.

After a year of using the credit card on several purchases with Apple. I found out that the bank is getting interest on my Apple purchases, after contacting the bank customer service, they said this is only for the first 30 days after the account is open only. which was never mentioned anywhere, its a clear bait and switch caseDesired Settlement: I would like to be refunded all the interest amount I payed.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 June 5, 2015 [redacted] Re: Barclaycard Financing Visa account ending in 4967 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: BARCLAYS BANK DELAWARE put fraudulent information about me in my files with the three major credit bureaus. BARCLAYS BANK DELAWARE claims that I have been having a credit account with them, # [redacted], which is false. In 2008 I opened a credit line with UPromise services, and initially the creditor for UPromise credit line was the BARCLAYS BANK DELAWARE, but soon after I appied the credit line services from UPromise were transferred to Bank of America, in my case - without any delinquency. And I had been having a credit line and a credit card from UPromise, issued by Bank of America for a few years. I have been nothing to do with BARCLAYS BANK DELAWARE from 2008 and up to now. But in December 2013 suddenly BARCLAYS BANK DELAWARE claimed that I have been having an adverse credit account with them and they put this false information to the three credit bureaus. BARCLAYS BANK DELAWARE applies predatory practices against its potential customersDesired Settlement: Remove fraudulent information issued by BARCLAYS BANK DELAWARE. And stop bothering me, BARCLAYS BANK DELAWARE.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

January 2, 2014

RE: Upromise MasterCard account ending 7165

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. Under separate cover and on January 2, 2014, we sent you a detailed response of the investigation and any actions we may have taken.

If you have not received the detailed response or have additional questions, please contact our office. It is our pleasure to have been of service.

Sincerely,

Consumer

Response:

Review: I contracted to have a deck built by [redacted] Construction (Sachse, TX) and was assured (in 3 different ways) that [redacted] would handle every aspect of getting my Homeowners Association (HOA) approval for the deck, prior to building. After forwarding the HOA application to [redacted], a month later they said it was all approved and permits in hand and ready to start. After the deck was built, my HOA sent me a notice of the denial of the deck and simply said they do not permit second story decks to be built in the neighborhood.

www.[redacted]construction.com/faqs.php will take you to [redacted]s FAQ on THEIR OWN website, stating that they handle all HOA approval issues, [redacted] (April, the owners wife) sent me an email accepting full responsibility for getting the HOA approval (after the denial letter), telling me not to worry, they can't waste time and ruin their schedule waiting for these slow HOA boards to make their decision. Also, verbally, [redacted], the owner of [redacted] was told by me in the pre-quote phase that he MUST get HOA approval before starting this project.

All of this information was forwarded to Barclays (Black Card Visa) when I disputed the charge, only one of the [redacted] charges, for $9,538. They credited my account for the amount about a month later. Then, with no contact with me, no email or phone call, they reversed the credit and could only tell me that [redacted] told them that I am responsible for HOA approval, regardless of what they told me, emailed me and HAVE in black & white on their website.Desired Settlement: FULL REFUND

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 April 14, 2015 [redacted] RE: Visa Black Card account ending 3361 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely, [redacted]

Review: After signing up for a Carnival World MasterCard (https://www.barclaycardus.com/apply/Landing.action?campaignId=1303&cellNumb...⇄ I had noticed that there was a 0%APR offer. I decided to take this offer and charge a Cruise onto that MasterCard. The statment "The 0% introductory APR on purchases and balance transfers is applicable for the first 12 billing cycles after the account is opened. At the end of the introductory period the APR for all new and existing purchases and balance transfers will be 13.99%, 16.99% or 20.99%, which will be determined at account opening based on your creditworthiness" clearly states that the 0% will be the rate for 12 months if paid on time.

After receiving a new copy of my terms of conditions, they had removed the 0% APR.

On June 12, 2014, I call customer support inquiring about this, After talking with the second level representative, She had stated that the T&C were in fact changed and filed case #2381305.

In July, I received a statement from Barclay with no interest charged. This was because of the grace period I guess

On August 11, 2014, I call customer support because I was charged interest. The first call I was told that the 0% APR was based off of Creditworthiness. After asking the rep to read the T&C, she then changed the story to that it was because of my application and that she could not access it. I inquired about this being a violation of the 2009 Credit CARD act. She seemed to not know what I was referring to.

The second call "manager" informed me that my campin that I signed up on was #1815, However, upon requesting the campaign, I was told that Barclaycard will not attempt to reproduce the Campaign online. After asking several questions about how the applications are verified, she stated that there was no way for her to verify the application.

What bothers me is that every time, the reason start off as one thing, and then after review, they state that Its an application that I applied for, but they will not give me the application to justify the fact that I am not receiving 0%APR.Desired Settlement: I would like the interest charges refunded and the company to honor the terms and conditions.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

August 15, 2014

RE: Carnival MasterCard account ending 7443

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 5:00 p.m. ET Monday through Friday.

Sincerely,

Review: I went onto the website and agreed to pay $111.00 a month for the next 8 months starting January 20th, it then asked if I would like to cancel and delete all remaining scheduled payments and I said yes and all of the other scheduled payments in the amount of $225.00 that I had already set up were all deleted and I was given confirmation numbers for all of the deleted payments. The payment of $111.00 came out and then the very next day the deleted payment of $225.00 came out as well ..which was not authorized by me and had been deleted with a confirmation number. I called the 800 number on the back of the card and was told it was a computer error and the scheduled payments had been doubled instead of deleted..even though I had a confirmation number which apparently holds no ground. I was also told they could not refund me my money for 5 business days..even though they had the payment posted to the account and the money had already cleared my bank account. I did not authorize and have the deleted confirmation number for the payment of 225.00Desired Settlement: I would like my money refunded to me ASAP..not 5 business days form now when they can start the process of attempting a refund

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 February 10, 2015 [redacted] RE: Carnival MasterCard account ending 2861 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET, Monday through Friday. Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: My bill is due on the 28th of the month. I always pay online. I paid at 9:00 on the 28th and Barclay Bank charged me a late fee of $25.00...I have not been late in one year and a half..I called and talked to a customer rep and a manager and they both would not remove the late fee. The manager's first name was [redacted] and she was not customer friendly...I am not a person who is late and when you look at my statement it has 9/28-Late fee..How can that be when my due date is the 28th of the month.. Ms [redacted] said I had to pay by 7: pm...Guess what ??After 7pm it is still the 28th....Please check into this ...Thank you so much...Desired Settlement: I would like the late fee of $25.00 removed.....

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 October 9, 2015 [redacted] Re: Barclaycard Rewards MasterCard Account ending in 8397 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely, [redacted]

Review: In Feb. of 2013 I paid my bill using my bill pay service through my bank as I always have and they lost my payment. After 2 months they found it and credited my account. Now they have done the same thing. On April 21 I paid my Barclay bill again using my bill pay system, as always, the due date was May 01, and yet again they lost my payment. I contacted them on May 12 once I was made aware of this problem and they were no help and wanted me to pay the $25.00 late payment to make my account not show it was over due. I refused because I did not owe it. I got a fax number from the person I was talking with and spoke with my bank which shows that the check they sent barclay had been cashed on April 29th and had them fax it to barclay. Once I did that my husband and I started receiving calls from barclay stating that my account payment was overdue. I called very upset and told them that my payment was not over due that they had received the payment and cashed it and that my bank had faxed them stating that. They said they had opened a case to find the missing payment but had no proof that I had made it and again wanted more money to get my account in good standing. I have spoken even with a supervisor to try to get this matter settled but feel that they could care less. So I spoke with my bank again and had them get involved to find out where my payment went. I did that on May 25, I called Barclay again on the 29th to see if it had been taken care of yet and it is still under investigation. They have received proof from my bank showing that it was paid and the check sent by my bank was cashed but refuse to settle this matter. I feel like there is nothing more that I can do to settle this matter.Desired Settlement: I just want my account to be settled, I work very hard to keep my credit in good standing and feel as though they do not care about me or the money they keep asking for from me. So I also want an apology and for my account to be in good standing.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

June 9, 2014

RE: Bluegreen Encore Dividend Rewards account ending 9501

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. My office hours are 8:00 a.m. to 5:00 p.m. ET Monday through Friday.

Review: 4 accounts on my credit reports are not mine please remove at onceDesired Settlement: please remove the following accounts from my credit reports[redacted]x

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

December 16, 2013

RE: Barclaycard iTunes Rewards Visa ending in [redacted]

Barclaycard Financing Visa ending in [redacted]

Barclaycard Financing Visa ending in [redacted]

Visa Black Card ending in [redacted]

We are in receipt of correspondence forwarded to Barclays Bank Delaware (‘Barclaycard’) from the Revdex.com of Delaware. We understand your concerns regarding the credit bureau reporting of your accounts and would like to take this opportunity to respond accordingly.

Our records show you are listed as the primary cardholder of the four accounts listed above. This letter confirms that a fraud investigation was completed and we have confirmed the accounts are accurate. Therefore, we are unable to honor your request to have the accounts removed from your credit report.

In addition, we would like to verify your correct address because the correspondence received from the Revdex.com of Delaware has the physical address referenced and our records show a P.O. Box for your current Visa Black Card account. If our records are incorrect, please contact the number on the back of your credit card or contact our Customer Service department at [redacted] update this information. Representatives are available 24 hours a day, and 7 days a week to assist you.

[redacted] we hope this clarifies matters regarding your accounts. Should you have additional questions not answered above, please contact me directly at [redacted]. My office hours are 8:00 a.m. to 5:00 p.m. ET Monday through Friday.

Review: This complaint is for the priceline as I have card from priceline and service I tried to use but didnt use was also from priceline.

I didn't intend to book unless they accomodate more than 4 people, they just booked the hotel without any information and giving me any details, when I called in a second none of their representative understand the issue, they were so rude, couldnt (unwilling) transfer to their supervisor, seem like none of the person ( I spent almost 3 days )knew English well or tried to understand the probelm or issue ( wilingly). SO I tried to contact with chat as I thought they may understand written communication but it was even more frustrating. They charged my card that was already cancelled and unfortuantely card is also from same company. Now they keep on sending me bills (their credit card company) and giving me all mental torcher and stress, I would like to sue this company if my issue is not resolved amicably as:

1. I never intended to book the hotel through them and DIDN'T DO SO.

2. My credit card was already cancelled, you still allow them to charge on this.

3. I was actually sick that week so there was no way that I would have travelled. I was so stressed as none of their representative was understanding or unable to transfer that I had to visit doctor on that day only - I can provide a doctor certificate and medical record.Desired Settlement: $299 that was charged by priceline without my authorization.

Business

Response:

P. O. Box 8885

Wilmington, DE 19899-8885

October 31, 2013

RE: Priceline Visa account ending [redacted]

We are in receipt of your recent correspondence forwarded to Barclays Bank Delaware (‘Barclaycard’) from the Revdex.com of Delaware. We understand your concerns regarding the disputed charge and would like to take this opportunity to respond accordingly.

We appreciate the time you have taken to contact us. However, we remain unable to pursue credit on your behalf for the Priceline.com charge in the amount of $299.30, which posted to your account on July 11, 2013.

Because you are continuing to dispute this transaction that we previously investigated, we have reported to the consumer reporting agencies that you do not agree with the results of the completed investigation. Barclaycard reports account information to the following consumer reporting agencies:

TransUnion Consumer Solutions Equifax Credit Information Services, Inc.

P.O. Box 2000 PO Box 740256

Chester, PA 19022-2000 Atlanta, GA 30374

Experian

701 Experian Parkway

P.O. Box 2002

Allen, TX 75013

We encourage you to continue to pursue resolution by working directly with the merchant involved. We apologize for any inconvenience this matter may have cause and regret not being able to further assist you.

Should you have additional concerns, please contact me directly at [redacted]. My office hours are 8:00 a.m. to 5:00 p.m., ET, Monday through Friday.

Review: I obtained a Barclays credit card through Apple in order to buy a computer.

I understood that after an introductory period, the interest rate would rise.

Last month (March, 2014), I went online to look at my statement and was stunned to see that the amount owed had suddenly jumped by over $743.09. I phoned Barclays, and their rep informed me that there was a recent charge at an Apple store. I explained that I had not used the card, and that no one else could have either since the card has been in a locked filing cabinet. The rep told me that she would remove the charge, and when I checked my account, the charge had been removed.

Yesterday, I checked my monthly statement and discovered that the charge was back on again. I spoke with 5 different Barclays employees until someone in the investigations department informed that the charge was "interest" charged since the introductory period had expired. $743.09 in "interest" suddenly slapped on top of about $1200 I legitimately owed them? This is an absolutely predatory banking practice.Desired Settlement: I want Barclays to remove the $743.09 "interest" charge from my account, and I would like an apology from Barclays for engaging in this predatory practice. I would also like Apple to be aware that the bank that they are promoting in order to sell computers engages in predatory practices.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

May 9, 2014

Re: Barclaycard Financing Visa Card account ending in 6982

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8:00 a.m. to 5:00 p.m. ET Monday through Friday.

Review: My mobile phone provider is [redacted], and my monthly cell phone bill is paid through my Barclay credit card. This has always been the case, and is not new. Lately, each time [redacted] charges my monthly fee on my card, Barclay assumes it's fraud and puts a hold on it. This is transaction is not fraudulent, and has no reason to freeze my account. It's always charged fine until now. I contacted Barclaycard on or around December 17th 2014, when this first happened. I submitted my communication via email through the site. The response I received indicated that my account was frozen due to my asking for help. I don't understand why simply asking for help through the site freezes my account. This is completely inexcusable.

I then called and spoke to a representative to unfreeze my account, and whitelist [redacted] so that it never again freezes my credit card account. I explained to the representative that it's imperative that [redacted] is accepted without question or delay each time a charge from them comes through, as they are my mobile phone provider. I was told that it would be noted.

Unfortunately, this month when my phone bill came through again, it triggered the fraud alert system again. Clearly, the representative I spoke to on or around 12/17 lied to me when I was told it would be taken care of, or was not qualified to address my concern. I again sent a request via email to get [redacted] whitelisted so that this would never happen again, though I forgot that simply asking for help on the Barclay website automatically freezes my credit card account.

I am VERY unsatisfied by the following:

1.) Customer service being unable to rectify my problem last month, causing it to happen again this month.

2.) Customer service advising me that something would be taken care of, when it clearly wasn't.

3.) [redacted] being considered fraudulent and freezing my account. This is my phone provider.

4.) The customer service representative was difficult to understand. If a representative doesn't speak fluent English, he or she SHOULD NOT be assigned to speak with English-speaking customers.

5.) Asking for help through the online contact system freezes my credit card account. You should put a very large text warning on the site, saying "If you ask us for help, we will instantly freeze your account." This is a joke!

6.) I'm also dissatisfied with the fact I need to file a Revdex.com complaint for something that customer service should've been able to handle easily.Desired Settlement: I would like [redacted] to be whitelisted on my credit card account, so that it never triggers the fraud system and inconveniences me again. This shouldn't be a problem, as [redacted] has always been my mobile phone provider all along. There is literally no excuse for this to be considered fraudulent since they have always been taking their monthly fee without any problems until now.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 January 26, 2015 [redacted]8 RE: Barclaycard Financing account ending in 8434 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8 a.m. to 8 p.m. ET Monday through Friday. Sincerely,

Consumer

Response:

Review: I have already been in contact with Barclay and they refused to assist. I had put my account on hold over the phone because I was in college and I was going abroad and I wouldn't be able to make payments. The associate advised me he put a hold on my account so I wouldn't be at fault for no payments. Now I have two late payments on my credit report and they refuse to honor the agreement I had with the staff member who advised me it would not negatively impact my credit score.Desired Settlement: Correct the issue on my credit report - remove the late payments

Business

Response:

Tell us why here...P.O. Box 8885Wilmington, DE 19899-8885 January 22, 2015 [redacted] RE: Barclaycard account ending in 8697 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our [redacted]. My office hours are 8 a.m. to 5 p.m. PT Monday through Friday. Sincerely,

Consumer

Response:

Review: I called this company several times to seize communication from them to me & they keep hanging up on me when I tell them to remove me permanently from there list. I suffer from high blood pressure and this is making my blood pressure even higher then what it is regularly. there letter of advertisements are also affecting my credit score in a negative way. I want all communication from Barclaycard to me to be seized immediately or I will have to take further legal action against them for emotional distress, harassment & problems with my health due to this. Thank you for your time & immediate resolution in the above matter.Desired Settlement: I want all communication from Barclaycard to me to seize immediately. they are not to mail, e-mail or call me at all. I will be sending out a notarized seize of communication letter certified, registered with return receipt to Barclaycard in attempt to have them stop sending there mail to me and etc. I received approx. 10 advertisements from them within 1 month which is really annoying and considered harassment to me. Sincerely; [redacted]

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

May 9, 2014

Re: Marketing Solicitations from Barclays Bank Delaware

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8:00 a.m. to 5:00 p.m. ET Monday through Friday.

Consumer

Response:

I have not received any resolution fom Barclay card by mail and I do not want to close this complaint until it arrives.

They did not say how they are going to resolve this problem so I can not accept there offer until I see it in writing.

Please be aware I drive 12 - 16 hours a day and when I get home, your and there offices are closed for the night.

I will try to call if I get a break in-between my routes tomorrow. I am a floater driver so everyday is different and I do not

know what route I doing in the morning for the day. all they said they are sending a letter via usps to me according to your

last Revdex.com response message to me.

Thank you for your time and understanding in the above matter. please no calls after 6pm. New York time. Thank you