Barclays Bank Delaware

Review: I had a credit card with Barclay. They closed my account and Incould no longer pay my balance of about $1600. Now they have an attorney calling me all the time and threatening to sue me. I have advanced HIV disease and have missed more than 50% of my scheduled work this month. At this point I just want them to sue me and get it over with. This continued ongoing harassment is effecting my health. If getting a judgment from me will make them stop, then just do it.Desired Settlement: Just sue me please and stop harassing me. This non-stop harassment is only making my medical condition worse

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

November 18, 2014

RE: Barclaycard Financing Visa account ending 7138

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.

Sincerely,

Review: I tried to make a monthly payment. They had removed one of my checking accounts that I use to pay my payments because they said it was a closed account. It took many calls and over 2 hours to get a supervisor at Barclaycard to call First Bank - the bank they removed. [redacted], a manager at First Bank told them the account had been closed in error, that it was reopened the following day, and that was over a month ago. [redacted] told the Barclaydard's supervisor that their system is NOT telling their system my bank account is closed. Therefore it is the Barclaycard system that has the incorrect information and is not allowing me to enter a bank account so I can make my payments.

So after 2 hours on the phone, and a promise that the problem would be resolved within 24 hours, I still don't have the problemsolved, I have not yet heard from any manager's at the bank, and I have asked over 4 different supervisors to have thier manager call me to get this resolved since they don't have the ability to resolve it. I have sent 6 plus messages to the bank asking for someone to call me. I have also told Barclaycard that they better not charge any late fees or any more interest on my outstanding balance until they get the problem resolved because I am being charged interest I would not be charged if I had been able to make a payment the day I tried to make a payment.

It only makes a few cents to a couple of dollars difference in what I have to pay in interest, but the late fee is substantial. If they are doing this to a lot of customers they are taking in hundreds of thousands of dollars they don't have a legal right to charge us. Please make them stop this illegal practice and fix my account. And please tell them to remove all fees they might be charging for late payments, and to remove any interest I am being charged on what would have been paid by now if I could have made my payment when I tried to make it. I will be notifying the SEC and the FTC so they can fine them even more than they have already been fined.

As I was writing this a supervisor named [redacted] called and said she had been told I needed a manager to call to talk about an interest rate problem. Are you Kidding me?????????? This proves their people are not annotating my account, and that [redacted] did not read one thing about my account before she called., neither of which are practices of peopleDesired Settlement: Barclaycard needs to fix their system so incorrect information is gone and they don't keep saying my account is closed when it has not been closed and is not closed.

backdate my payment to the day I tried to make the payment so I am not charged more interest than I should be charged.

Have them explain why their system says my account is closed when it is not.

An apology from Barclaycard for not having a manager call me.

An explanation as to why their system keeps saying my account is closed when it is NOT closed, it is open and active and they were told that directly by my bank's manager.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 December 17, 2014

[redacted] Re: Barclaycard Rewards MasterCard account ending in 0646 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely,

Review: On Nov. the 3rd Barclay withdrawed a 300.00 payment from my savings account I spoke with mgmt because they had already sent my account to Northstar collections agency and that's who I am dealing with, so therefore I was not suppose to be dealing with Barclay in anyway and that transcition should have been voided but it was not so, on Nov. the 5th Barclay reversed the payment back to my account but instead of labeling it Savings they labeled it Checking and the bank sent it back to Barclay, I informed Barclay of this on the 18th of November and they said it would take a another 7 to 10 business days for this issued to be resolved well I waited 7 to 10 days again and yet no reversal is present, I spoke with Barclay today 12/04/2014 and it has been 13 business days and yet no 300.00 dollars and as I asked to speak to the manager he ( Kevin) got on the phone and he was trying to be helpful and wrote up another ticket to get my money reversed but this is the third ticket I have filed and I was told it would take another 7 to 10 business days and I find this to be obsurdDesired Settlement: I would like a refund into my savings account immediately or a check sent in the mail but I want this matter resloved quickly.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 December 16, 2014 [redacted] RE: Priceline Visa account ending 6652 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. My office hours are 8 a.m. to 8 p.m. ET Monday through Friday. Sincerely,

Review: We are being charged a 1% foreign transaction fee that on all foreign purchase.Desired Settlement: We would like all foreign transaction fee refunded and letter stating no fee will be applied to future purchase or our account will be closed.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 March 17, 2015 [redacted] RE: Miles and More MasterCard account ending 1391 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET, Monday through Friday. Sincerely,

Review: I contracted to have a deck built by [redacted] Construction (Sachse, TX) and was assured (in 3 different ways) that [redacted] would handle every aspect of getting my Homeowners Association (HOA) approval for the deck, prior to building. After forwarding the HOA application to [redacted], a month later they said it was all approved and permits in hand and ready to start. After the deck was built, my HOA sent me a notice of the denial of the deck and simply said they do not permit second story decks to be built in the neighborhood.

www.[redacted]construction.com/faqs.php will take you to [redacted]s FAQ on THEIR OWN website, stating that they handle all HOA approval issues, [redacted] (April, the owners wife) sent me an email accepting full responsibility for getting the HOA approval (after the denial letter), telling me not to worry, they can't waste time and ruin their schedule waiting for these slow HOA boards to make their decision. Also, verbally, [redacted], the owner of [redacted] was told by me in the pre-quote phase that he MUST get HOA approval before starting this project.

All of this information was forwarded to Barclays (Black Card Visa) when I disputed the charge, only one of the [redacted] charges, for $9,538. They credited my account for the amount about a month later. Then, with no contact with me, no email or phone call, they reversed the credit and could only tell me that [redacted] told them that I am responsible for HOA approval, regardless of what they told me, emailed me and HAVE in black & white on their website.Desired Settlement: FULL REFUND

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 April 14, 2015 [redacted] RE: Visa Black Card account ending 3361 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely, [redacted]

Review: The company inquired my credit and review it, it was good enough to increase my credit line limit for third time. When I called and requested that a underwriter review my credit, credit card history with the.m to lower my interested rate was told that the department was closed, a second called called told me ti have to wait until monday and the third time the same delartment inquired in the computer and denied the requested and reviewed. They used a computer to check.Desired Settlement: I want to have an actual person reviewing my history with them ans make the decision to lower my interest rate or not. If my credit history amd I quired was good enough to increase 3 times my line ot should be good to lower my interest rate. I dont care about the credit limit I care about the interes rate. I have been ggod with my credit and with their credit card. I deserved a real look at the account and not just am inquired.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 May 14, 2015 [redacted] RE: AAdvantage Aviator MasterCard account ending 3990 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8 a.m. to 8 p.m. ET Monday through Friday. Sincerely,[redacted]

Review: I have refund on my account but the money not in my accountDesired Settlement: Hi my name is fengying I need u help me find out where my refund money go

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 May 8, 2015 [redacted] RE: Juniper MasterCard account ending in 5617 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8 a.m. to 8 p.m. ET Monday through Friday. Sincerely,[redacted]

Review: I recently received a copy of my transunion credit report. The credit report showed a credit inquiry by your company that I do not recall authorizing. I understand that you shouldn't be allowed to put an inquiry on my file unless I have authorized it. Please have this inquiry removed from my credit file because it is making it very difficult for me to acquire credit.

I need your prompt response to this issue. Please be so kind as to forward me documentation that you have had the unauthorized inquiry removed.

If you find that I am remiss, and you did have my authorization to inquire into my credit report, then please send me proof of this in the form of my written signature.

Thanking you in advance,

[redacted]Desired Settlement: Remove inquiries on my credit reports as I have not applied for any credit with this bank

Business

Response:

P. O. Box 8885

Review: First, while traveling last year, I was offered a great deal to sign up for a Master Card. It sounded like the deal of a lifetime and the additional cavaut was you got travel miles etc.When I received the renewal notice, I felt that the cost was exorbitant and sent in my payment with an enclosed note to discontinue my account. These are the major problems:1. Not only did they not close my account, they put a lot of bogus charges and did not tell me..2. I paid the renewal fee of $74.75 on May 15, 2014. 3. without charging anything I have been charged over $300.00 in a few months. 4. No one could tell me the exact amount that I owed, nor could they tell me why I owed over $300.00 plus. They kept saying it was late fees and they could remove $150.00 of the late fees all I had to do was to pay the balance. (THIS IS THE OLD OKEY- DOKE)5. I am asking for an investigation not only of this company but their business practices.6. I told them that as of 10:20 p.m. on June 30, 2015 to close this account and I would write letters for investigation. 7. How in the world can you have late charges when you have paid what they asked for renewal!!!! I have a copy of that bill and they are saying I did not pay it in full. (see second page part of e-mail they sent me.) I saved it. They cannot dispute it, it is their numbers from paying the bill at their web site. (it pays to copy and save!!)Desired Settlement: 1. Investigate this company's business practices.2. explain and Remove the bogus charges and close the account.3. stop the fraudulent business practices.I have the documentation that they were paid in full and there should not be additional charges.This is part of what the company sent me last year. I have not heard from them until now.Your reference number is [redacted]-4 AmountStatement Balance ($74.75)Pay fromNew York Community - 6834Payment dated05/15/14Account to be paid

Business

Response:

P.O. Box 8885

Review: $490.00 was deducted from my bank account on 4/22/2015 in accordance with the settlement offer made to me on 4/21/2015. The agreement stated that Barclays Bank Delaware will send notification to the credit reporting agencies to reflect the settlement. My credit report states that this account has not been closed or settled. It took one day to write up the settlement and deduct funds. Four months is adequate time for Barclays Bank Delaware to fulfill their agreement.Desired Settlement: Promptly update all the credit reporting agencies in compliance with FCRA 623(a)(2) or return my payment.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 September 1, 2015 [redacted] RE: Juniper MasterCard account ending 0698 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] ext. XXXX. Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely,

Consumer

Response:

Review: Opened an Barclaycard account a year ago and it is a no annual fee card. Received a letter last week stating that I will be charged 89.00 the end of September. I have saved the letter that I received when the account was opened, it states very clearly that there is No Annual Fee. I have talked with a Barclaycard rep and nothing can be done. I feel that the letter that says NO Annual Fee should mean No Annual Fee.

[redacted]Desired Settlement: That No Annual Fee be charged to my account. [redacted]

Business

Response:

P P.O. Box 8885Wilmington, DE 19899-8885 September 29, 2015 [redacted] RE: Barclaycard Arrival Plus account ending in 3302 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely, [redacted]

Review: My bill is due on the 28th of the month. I always pay online. I paid at 9:00 on the 28th and Barclay Bank charged me a late fee of $25.00...I have not been late in one year and a half..I called and talked to a customer rep and a manager and they both would not remove the late fee. The manager's first name was [redacted] and she was not customer friendly...I am not a person who is late and when you look at my statement it has 9/28-Late fee..How can that be when my due date is the 28th of the month.. Ms [redacted] said I had to pay by 7: pm...Guess what ??After 7pm it is still the 28th....Please check into this ...Thank you so much...Desired Settlement: I would like the late fee of $25.00 removed.....

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 October 9, 2015 [redacted] Re: Barclaycard Rewards MasterCard Account ending in 8397 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely, [redacted]

Review: I disputed a charge with the Barclaycard and USAirways for approximately $300 and Barclaycard cancelled my flight tickets and I was forced to purchase same day flight tickets to and from same destination and lost my frequent flier miles used for an upgrade, companion voucher, and was forced to pay for tickets at twice the original charge of $1300. I paid the original $1300 off as stated to all parties I have been communicating with however due to Barclaycard cancelling my original tickets I was charged $2600 by USAirways to rebook for same dates. I had to be in Ft. Myers due to a recent passing of a family members business needs. I have been subjected throughout this process to resolve with Barclaycard with finger pointing and the blame game that the airlines are at fault and I have spoken with the airlines and they have stated that the cc company cancelled my reservation based on my earlier dispute. I NEVER requested anything to be cancelled. Why would I rebook the same flight and charge an additional $2600? No one is willing to step up and take ownership. I take great pride in my credit score and how I handle my responsibilities and Barclaycard has refused to accept or try and resolve this matter with me. They are holding me victim to their error and expect me to pay for their mistake as well. I have communicated with them and have all the necessary papers to help with the paper trail regarding this frustrating matter. To add insult to injury I did not activate my new cc when USAirways and American merged and Barclaycard authorized a charge to this card after admitting the card was not authorized/activated and they continue to carry this charge as well.

I appreciate your help with this important matter.Desired Settlement: Make certain the balance is removed to show a zero amount owed and to confirm nothing has impacted my credit score. I have contacted Transunion to inform them of my concerns.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885December 4, 2015[redacted]RE: AAdvantage Aviator Red MasterCard account ending in 0966[redacted]Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond. We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.Sincerely,[redacted]

Review: I have been receiving calls where the person calls and hangs up but my credit information was ran without me giving it to them.Desired Settlement: I would like to stop being contacted my information taken out of the system and for them also not to do another inquiry or anything related with my credit as well.

Business

Response:

P.O. Box 8885

Review: There were fraudulent credit card charges made on my account at that time ending in 0788. The first time I called about it was the day after it happened (fraudulent charge made on 9/14/2014, I called 9/15 due to text alert I received on my phone). The card was canceled and a new one was sent out. For some reason, the charges were placed on my new account number ending in 3415. I didn't receive the credit on my account for the 1st charge of $62.57 until my November statement (which they said would be showing up on my account within the next 10 business days or so). That was after making at least 2 more phone calls to Barclaycard customer services. Also I was complaining about 4 other fraudulent charges that showed up on my (old) card that was canceled that were dated 9/15/2014: For the amounts of $93.46, 12.56, 6.99, 77.94 totaling $190.95. Each time, they assured me that they would also be removed from my account. I asked them each time if I needed to do anything else and they said "no, that it would be taken care of". I asked them if I was responsible for the charges and they told me each time "no". I made another one or two more calls, including one today in which I got very irate because each time I call and ask for a supervisor or a manager, I never get to speak to one. I was transferred 2 times this time, and upon asking the gentleman if the refund would be handled today or not, he told me that he was not AUTHORIZED to do such a thing. I asked him if I was yet talking to a supervisor or a manager and he said no, that he would have to speak to "investigations" and he would not transfer me but would take care of the situation.

I asked him why, after 6 months and at least as many calls, this has not been taken care of as yet. He read the notes and said it was transferred to "investigations" and he would have to speak with the investigations department first to see how far they have gotten with it.. I told him that my credit cards have been compromised in the past and each time when I asked them what they would do about it, the other companies would say their policy was to do nothing unless it was over $10,000; that it was not worth their time or it would cost more than the $10,000 to investigate it. Why is it taking their "investigations department" over 6 months to take care of something when even disputing charges on other cards, they give the companies in dispute only 30 days to respond. I even told them the 2nd time I called that I thought I knew the person who was responsible and would they want that information, and the response was "no, we will take care of your credits, we don't need that information.". My question was that if I received a credit for the first charge, and it was very obvious that the other charges were made the same day by the same person, but just credited to my account the next day; why weren't those taken care of as well! Obviously, my card was compromised!

No one should have to wait 6 months for a credit on a fraudulent charge (or actually 4 that were not taken care of for the measly amount of under $200! At this point, I am cutting up my card, I sent them an email stating as such telling them I think I gave them enough time and am not escalating this to the Revdex.com so they know how bad the customer service is and how much time I have wasted (not to count hold times on each of my calls and waiting for transfers to what I thought were managers and who were not!)Desired Settlement: I expect my account to be credited the amount of $190.95 for the fraudulent charges (plus and additional amount of $52.53 (part of which is a $25.00 slight late payment which they also said they would credit my account back as a one time courtesy) for additional charges that they have charged to my account every month that I have been paying my bill that I have not received my credits. True, some of those charges are from previous balances left on my account, but then, some would have been taken care of with the credits owed if credited in a timely manner. Therefore, I am only charging them for my time and frustration those amounts that I was charged by them for the extra fees and interest, which I believe they are getting off too lightly! I currently owe $ 120.79 as of the last statement dated 1/23/2015 in which a payment is due 1/20/2015, however, since I figure I am due a credit of at least $190.95 + $52.53 + any additional charges I will be billed for not making the payment on the 20th of February, I am due a credit of $243.48. Therefore, I expect a check back in the mail for $122.69 for the amount they owe me which I expect and demand for my time wasted and waiting for their promise and not delivering of credits owed to my account. My time is valuable too as we are business people as well. If they needed to look into it through their "investigations department" - then they needed to tell me that on the first call and give me an estimation of how long it would take so I would not waste my time on hold and frustration talking and being transferred from one person to another each month and yet not being transferred to someone of high importance who could actually settle this matter without so many phone calls.

I also demand that they change their customer service policy to include at least one or several managers on duty each shift to handle such calls as mine instead of being trained to just transfer to the person next to you who is no better qualified to handle the call authority wise than the first person! 6 months for a fraudulent refund is quite beyond ridiculous in anyone's opinion!

Business

Response:

P.O. Box 8885

Review: My February Credit card billing statement posted on page 5 of 8: "you can avoid paying interest on your purchases by paying $6,137.00" with a due date of Mar 5th.I paid $6,140.00(posted 03/02) plus an additional payment of $1,637.00(Posted 02/26).My March statement Posted Interest Charged: $56.38.Desired Settlement: The deceptive business practices and lack of customer service of this company are unacceptable.I called their customer service phone [redacted] unsuccessfully on Friday, 13 March. After 55 minutes of waiting my phone's battery gave out along with my patients.Today, March 14th, I waited 47 minutes on hold before giving up.I would like a reversal of the interest charged and an apology for the abuse I recieved.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 April 2, 2015 [redacted] RE: Wyndham Visa account ending in 6361 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 9 a.m. to 6 p.m. ET Monday through Friday. Sincerely, [redacted]

Consumer

Response:

Thank you for your assistance.

I returned the call from their office, spoke with the representative, and received an acceptable resolution. He apologized for the confusion and difficulty I had contacting customer service.He informed me the interest charges had been reversed. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I received a $25.00 Late fee on my account as barclay said did not make the payment on time. this is untrue and false. the website was not working at the time of my minimum payment and I called the number to let them know that I spoke with someone on the phone by the name of greg in Wilmington Delaware and he informed me there was an issue with the website and they were updating it, this was July 2-3 2015 of when my account is due to be paid. so I sent an email under my account and informed them to refund the 25.00 fee and they replied back no that they could not do that at this time, which is completely ridiculous, because barclay wants to make money doing this screwing people and there hard earned money? I think that is totally BS and unprofessional in the banking world.Desired Settlement: In understanding of all of this, I want to have a refund of $25.00 posted back to my account

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 July 24, 2015 [redacted] Re: Barclaycard Financing Visa account ending 9758 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: I have contacted this company twice since paying my balance and closing the account. Once by phone and was forced to pay additional fees and late payments after closing and being informed of a no balance. The second time by email listed below Sent 8/22/2015:

Dear complaint department:

I am filing this complaint regarding a transaction handled by one of your managers [redacted] on August 15, 2015. Employee number [redacted]. This transaction was a failure and resulted in what I feel was theft performed by your company.

Months ago I paid IN FULL and closed my account with this company. If you are able to check the voice recording of this transaction you will clearly hear your teller inform me the account was officially closed , all charges were cleared and there will be no additional payments necessary. Apparently, there was a transaction that cleared after the call that magically appeared in the amount of 15.00. Weird right? This company proceeded to charge me late payments on a balance I was unaware of for months. I received "statements" that were sent to my junk email or deleted unopened as I obviously assumed these were junk emails from your company as again I CLOSED my account and was informed of my ZERO balance!!! No other form of contact was made by this company while the late fees were happily piled onto to an account we were unaware of having., much less owing a balance!!! I happened to finally open one of these emails and was shocked to find I still owed money. I cringe to think about what would have happened had I not. I imagine this company would have continued to pile on these bogus late fees and done serious damage to our credit. Which I have to sort out as your employees were unable to inform me of being sent to the credit bureau for a late payment we knew nothing about. I spent close to hour on the phone with your reps being transferred. Some were willing to help but did not have the ability to do so. Which is when I was finally transferred to the manager listed above. Relieved I thought this would be handled. Instead I received an insincere apology, no explanation, and a smug thank you after being forced to hand over my bank information. I did not understand and still do not understand why I wasn't able to pay the 15 dollar transaction and have the late fees waived due to the fact that the mistake was made on your companies end. Obviously, I did not intend to pay my balance in full to only to leave a 15 dollar transaction behind to later be ripped off paying triple the amount. This company stole from my family and sadly I am powerless. The only option I am given is to write this complaint to the same company that preformed the theft and hope it reaches someone who can change the way this company does business.

Thank You....IF ANYONE CARES

Followed by what seemed to by an automated response.

Dear [redacted] :

We apologize for the inconvenience you have experienced. As one of valued customers, you deserve an excellent service.

We would like to rectify the issue immediately.

We confirm that when you closed the account on 5/16/2015, there is an authorization on 5/15/2015 for RACETRAC amounting to $15.02. The same was posted on 5/18/2015, 2 days after you paid off the account. The none payment of the $15.02 on 6/21/2015 was assessed with a late fee of $15.02 and a minimum charge of $0.50. We appreciate your full payment, there are no balance on this closed account after your payment $61.74 on 8/15/2015.

Please be advised that authorizations are transactions that have been removed from your available credit and have not yet posted to your account balance. Once we receive the final billing from the merchant, the amount will post to your account and be added to your current balance. Charges to merchants such as restaurants, gas stations, and hotels are subject to change as they are typically approved prior to the final amount being determined. This may mean that once the charges bill to your account, it will post as one transaction. This process may take up to 10 days. Should you have a question about the transaction, please contact the merchant directly as we are unable to remove the authorization.

You may also monitor your account activity online. To view your account activity, select the 'View activity & statements' tab on the 'Account summary' page. You may choose to view either 'Posted transactions' or 'Temporary authorizations' and can filter the time frame by using the drop down menu and selecting either transactions 'Since last statement' or previous statement dates.

If you have any other questions and concerns, please reply to this message.

Sincerely,

Customer Care

In no way did this company respond appropriately. I have never felt so helpless.Desired Settlement: I would like the amount 61.74 less 15.02 refunded to my family.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 September 11, 2015 [redacted] RE: NFL Extra Points Visa account ending in 6343 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: My mother obtained a credit card originally from Juniper Bank back in2007 and had one issued in my name as well. No ss number was given for me,at the time I was only 16 a minor. My mother defaulted on the card and was turned into collection and is now a charge off. They went on to put this on my credit file when I was not even responsible for this.I am now a grad student and was denied my Federal Direct Plus loan due to this adverse credit they reportrd. We filed a dispute to Transunion back in 2009 and they did remove but we were unaware that it did not come off of the other credit reporting eg.,Equifax and Experian.when my mother recently tried to contact Barclays with her information they directed her to a collection company.Desired Settlement: My mother initially spoke to someone in 2009 and she was told this would not affect me and at that time only removed this from Transunion. It should be removed from all credit reporting agencies. Unable to contact Barclays and that is what Equifax advised me to do to get a faster reply to my dispute filed on 8/21/13.Please email me at the email listed if more info needed and for a response as well

Review: I made a payment to keep my account up to date. The late payment was processed and I was given a confirmation number. I then called back to see if the late fee could be waived. I was told the late fee was going to be waived and that the payment I had just made would be cancelled as long as I would pay the next minimum amount due on September 27th 2013. I agreed and received a new confirmation number. I used the card that evening and the purchase went through. I then attempted to use the card the following morning as was told that the card was refused. After 1 hour and 30 minutes of speaking to 6 people, 2 of which flat our lied to me, I was assured I could leave a message with a [redacted] who earlier had told me she would "see what she can do" because the error was on Barclay's end. I was put on hold and then disconnected. Three people have lied and all given me different stories within the last 15 hours.Desired Settlement: I wanted my card to be in active status so I could use the card. Also, some type of action to be taken for the blatant lies I was told. Also, my time wasted and the business I had to cancel as a result of Barclay's mistakes and deceitful actions, should somehow be resolved by Barclay directly.

Business

Response:

P.O. Box 8885