Barclays Bank Delaware

Review: This company agreed to stop reporting fraudulent charges and then 4 months later started reporting them again and then sold the debt to a collection agency. I have submitted a complete identity theft report to this company by certified mail.Desired Settlement: Stop reporting fraudulent charges.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885November 18, 2015[redacted]RE: Barclaycard Rewards MasterCard account ending 9582

[redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond. We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail. If you do not receive the summary, or have additional questions, please contact our office at [redacted]. My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET. Sincerely,[redacted]

Review: I contacted Barclays telephone customer service Aug 14 2013 around 10:15pm after I noticed an exorbitant interest fee. The reference number for this call is [redacted]. The representative said that if I scheduled a payment that would satisfy my balance, before the interest charge, the errant interest charge would be removed. That payment was processed on Friday Aug 16 2013. The representative further offered to disable my existing autopay, as I should have a zero balance, so that I would not be charged unnecessarily. The reference number she gave for this transaction is [redacted].

I checked the site again today Aug 21 2013 and saw that the errant interest amount is still present in the account. I called to follow-up and ask when this would be removed and was told that the remaining balance would not be, and I would have to wait 24-48 hours for a callback from a supervisor.

I find this unacceptable as I already had an agreement with your representative, and the initial error was on Barclay's side.Desired Settlement: Remove the interest adjustment, as was originally agreed.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

September 16, 2013

RE: Barclaycard Financing Visa account ending [redacted]

We are in receipt of correspondence forwarded to Barclays Bank Delaware (‘Barclaycard’) by the Revdex.com. We understand your concerns regarding the interest charge assessed to your account and would like the opportunity to respond accordingly.

I appreciate you taking the time to speak with me on August 23, 2013. As indicated during our conversation, the deferred interest charge was billed to your account as a result of your payment being received eight days after the offer expired. As a courtesy to you, we have credited your account and it will appear on your next billing statement. As a result of this credit, your account now has a zero balance.

If you have any questions or concerns regarding this, please contact me. I can be reached at the address listed at the heading of this letter or calling [redacted]. My office hours are 8:00 a.m. to 5:00 p.m., ET, Monday through Friday.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I was charged fees due to this companies web site not working correctly. I setup my payments - as I do all my other payments for Credit Cards, as auto pay, but Barclaycard kept kicking me off. I noticed a payment was not made - and two day past the date - made that payment - I asked to have the 20$ removed, they refused. I believe this charge is in error! I set up auto pays for other balances on this same account, I have a history of paying via auto pay on all my other accounts and had no reason not to believe that this bill would be paid on time. It is only through my constant monitoring of this payment that caused the bill to be paid only two days late!!! In addition after the 20 $ was charged 11.89 three days after I paid the 20$ charge for interest. If I had a 20 $ charge due to late payment why would the 11.89 be charged at that same time. It is almost as if they added that to my account as a further sign they are CUSTOMER UNFRIENDLY!Desired Settlement: I would consider this closed w/ a reimbursement check of 31.89 from Barclaycard.

Business

Response:

P.O. Box 8885

Review: Hi,

On May 23, 2014 I log into my Barclay credit card account to take advantage of an offer via the RewardsBoost portal. Barclay was offering 4 points per dollar spent on American Express Gift Cards. I clicked the Shop Now tab that took me to the RewardsBoost website and went about ordering $4,000 in American Express Gift Cards. In return I was suppose to receive 16,000 RewardsBoost points within 45 days. It's been more than 45 days and Barclay has not awarded the points.Desired Settlement: Posts the 16,000 RewardsBooth points to my account that I've earned by purchasing American Express Gift Cards for $4000 on May 23, 2014.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

September 9, 2014

RE: Barclaycard Rewards Mastercard account ending 8062

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Made minimum payment required and the balance went up $60. I talked to a service rep. and she said that it was because of interest. Is that not usury?Desired Settlement: Stop the usury. Minimum payment should decrease the balance, not increase it!

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 July 14, 2015 [redacted] RE: Carnival MasterCard account ending 8924 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely,

Consumer

Response:

Review: I have a MasterCard account (American Airlines AAdvantage) through Barclays Bank Delaware, with a credit limit of $14,500. My credit rating is excellent, over 800. I've had no difficulties using that card directly. But this week I wrote a check on that account for $4,000 to a friend who needs short-term help paying rent and other expenses. She deposited that check via an ATM into her new checking account at [redacted] in North Carolina, having recently moved to the Huntersville NC area from Roanoke VA. But her bank told her yesterday that she would not have access to those funds for 7-10 business days!! I called Barclays Bank Delaware today: they told me that although the $4,000 had already been posted to my account, the 7-10-day delay in access was their policy. That is outrageous! And my friend is now in serious difficulty because she won't be able to pay her rent and other bills on time!Desired Settlement: I demand that Barclays Bank Delaware immediately release the $4,000 that I authorized by check to my friend's checking account at [redacted], so that she has immediate access to those funds to pay her bills.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885November 9, 2015[redacted]RE: AAdvantage Aviator Red MasterCard account ending 4150[redacted]Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond. We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail. If you do not receive the summary, or have additional questions, please contact our office at [redacted]. My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET. Sincerely, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Upromise MasterCard promised 5 percent cash back when making purchases online through their website. They only provide 1percent cash back

I obtained a upromise mastercard. They advertise that they will provide 5percent cash back when I make purchases through their website. To date I have made 3purchases using their website to their approved merchants but I have only received 1percent cash back. I tried to call them and all they would tell me was to call the merchant who I purchased the items from. This is ridiculous as the merchant has nothing to do with cash back offered by a credit cardDesired Settlement: Pay the cash back that was promised...by a credit card named upromise

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

August 19, 2013

We are in receipt of your recent correspondence forwarded to Barclays Bank Delaware (‘Barclaycard’) from the Revdex.com of Delaware. We understand your concerns regarding the reward benefits on your account and would like to take the opportunity to respond accordingly.

I attempted to contact you to discuss your concerns but was unable to reach you. I regret any inconvenience you have experienced while attempting to resolve this matter.

Online purchases made through Upromise.com earn a total of 5% cash back (consisting of 1% Base Cash Back and 4% bonus cash back) when you complete a qualified purchase using a Upromise Credit Card that is registered to a Upromise account. The 1% Base Cash Back is shown in the Reward Summary on your monthly Upromise MasterCard billing statement. The 4% bonus cash back is applied by Upromise directly into your Upromise rewards account.

Your Upromise MasterCard account must be registered on Upromise’s website in order to qualify for the 4% bonus cash back. If you haven’t registered your Upromise MasterCard account on the Upromise website you can do it at any time. All qualifying purchases made prior to registering will be retroactively credited to your account. Once you have linked the card to your Upromise account, it can take up to 45 days for the credits to post. We have confirmed that all earnings made using your Upromise MasterCard have been applied to your account with Upromise.

If you have any additional questions regarding the cash back earnings that are to be applied by Upromise directly into you rewards account, you may contact Upromise directly at [redacted] Monday through Friday 9 a.m. to 9 p.m.

We hope this information clarifies our position at this time. If you have any questions, please contact me at [redacted]. My office hours are from 8:00 a.m. to 5:00 p.m., ET, Monday through Friday.

Review: This Company started calling me about three months ago about a Carnival Master Card. I spoke with them and told them that I did not have a credit card with them. They began asking me to verify personal information and I told them that if I did indead have a credit card with them they should already have that information. I assumed it was some sort of scam. They called the second time and I told them the same, I do not own a Carnival Master card and asked them to stop calling. I also at this point responded to Carnival with an email telling them that there was someone trying a scam on their behalf. I got no response from Carnival Cruise.A month or so later, the calls began again. My husband and I, when we answer, tell them I have no such card. On Christmas Eve, I answered the call again and explained this again to the person calling. They also asked me to verify information. They had an adress on me that was incorrect and said that was why I had not recieved a statement or a card. With this, I replied for them to send me statements on this bogas card if they had it and I would respond when I recieved it. The calls continued each day even though I had still not recieved the statement.( from Dec. 24th through Jan. 4th, 27 times listed on my caller ID). I answered the call on the 26th and asked them to stop calling, I would contact them when I got the statement. They have not stopped calling even though I responded that I have no idea what these charges are and that I have no Master Card with them. My plan, is to contact legal assistance and find out what is going on. I have no intentions of paying anything until I know what happened. It appears that this company, I am not sure at this point if it is Carnival Cruise Lines or this credit card company, may have issued me this card without my knowledge, transfered or charged me with what was on my sign and sail card during our cruise without my knowledge and has since charged me late fees, interest, and most likely turned it into the credit bureu.Desired Settlement: I would like for this company to explain how I was issued a credit card without my knowledge. All my fees incured on our cruise were supposed to be charged on my card used when I signed up for the cruise, this was required and was supposed to be automatic. I still do not want a credit card with Carnival. I am checking with my card company noe to see if the charges were on it. At the very least, I want the calls to stop. If I find they did not charge my card as they should have I will contact.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

January 14, 2014

RE: Carnival MasterCard ending [redacted]

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry and are pleased to have been able to assist you with the matter. Under separate cover, we sent you a detailed response of the investigation and actions taken to bring positive closure to this situation. Please allow 7-10 days for that response to be received through the mail.

It is our goal to provide exceptional service and it is our hope we have met your expectations.

If you have not received the detailed response or have additional questions, please contact our office. It is our pleasure to have been of service.

Review: I am dissatisfied with the use of the Reward program for a priceline.com Rewards Visa offered through Barclay Card. I feel that this program is deceptive and tricks consumers into a redemption fallacy.

My current situation is the following. I currently have $25.29 credits in rewards. I have rewards that are set to expire in summer 2014. I would like to apply the $25.29 as a statement credit towards existing purchases (currently $238.96). However, I am being told that I have to apply this amount to any single purchase over $25 and at least as much as any single transaction over this amount. This is a nontransparent advertising trick. I am not actually able to figure this exactly to be able to use the points I have earned, which violates their advertised use of the card's rewards program.

Specifically, I have a purchase in the amount of $26.56 (03/14/14 at Marc's Upper Arlington) to which I should be able to apply the rewards amount of $25.29. I shouldn’t have to configure an exact purchase of $25.29 to be able to use these rewards (any purchase at or above the rewards amount should be sufficient). I request that the business apply a statement credit of $25.29 to my next statement to accurately reflect the rewards earned and the time left with which I am able to use the rewards.Desired Settlement: I request that Barclay apply a statement credit of $25.29 to my next statement to accurately reflect the rewards earned and the time left with which I am able to use the rewards.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

April 7, 2014

RE: Priceline Visa account ending in 8831

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. Under separate cover, we sent you a detailed response of the investigation and any actions we may have taken. Please allow 7 to 10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are normally 10:00 a.m. to 7:00 p.m. ET Monday through Friday.

Review: I was writing concerning my last two applications credit made at [redacted] Both times that I applied for credit the application pages said that I would receive an explanation for my denial within seven to ten business days via mail. It has been several months and I’ve received nothing concerning my recent application and I have been waiting over a year for the application prior to that.

I wanted this information so that I could contact your organization to discuss this matter further and see if we could come to some sort of arrangement but so far outside of [redacted] there has been no further contact. My prior attempts to contact your organization concerning these applications have apparently failed.

The Federal Equal Credit Opportunity Act specifically states that I am entitled to this information and by not providing it you are currently in violation. Prior to my contacting the authorities that enforce The Federal Equal Credit Opportunity Act I thought I would make one last effort to make contact with your organization through the Revdex.com.Desired Settlement: I would like to find out why my applications were denied. Correct any errors that may have lead to the denial. Obtain the credit that I need to make a purchase from www.apple.com and boost my credit rating by making timely payments.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

August 4, 2014

RE: Applications for Barclaycard Financing account

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8:00 a.m. to 5:00 p.m. ET Monday through Friday.

Consumer

Response:

Review: Hawaiian Airlines Credit Card offered 50% off a companion ticket when applying for a new card. This particular credit card carries an $89 annual fee. Soon after applying, I was send the credit cards through the mail and proceeded to book my flights for two tickets on 3/18/14. After booking the flights, I noticed that the 50% discount was not applied to the second ticket. I immediately called the credit card company who informed me that I my account was not reflecting the "discount code" on their end for the 50% off. They advised me that I had to speak with Hawaiian Airlines directly so the code could be uploaded to the credit card. The Airline stated this code could take 10 days to show on the account and they cancelled the flights for me so I could rebook them in 10 days. On 4/1/14 (14 days later), I attempted to book the flights again and the discount was not applying at checkout, so before finalizing the sale, I called the credit card company. The credit card company advised that the discount code was not reflecting on the account, but to book the flights anyway. I was assured by the woman on the line that they would handle applying the 50% discount later on. I finalized booking the flights and went on the trip. Upon returning, the discount was not reflected on my statement. I called the credit card company who put in a formal complaint. Roughly 3-5 days later, I received a call advising that there is nothing they can do in regards to my complaint because I already traveled on the flights. Even after they confirmed that they indeed advised me to book the flights so they could handle the billing afterwards, they still told me there is nothing they can do. The flights I booked and charged for were $1,346.90 on 4/1/14. The discount for the second ticket should have been $673.45. The credit card company is blaming the airline, but the advertisement being offered was through the credit card company.Desired Settlement: I would like a credit of $673.45, which is 50% off my second ticket booked. This is the offer being advertised by the credit card company and they did not follow through on what they promised.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

August 1, 2014

RE: Hawaiian Airlines MasterCard account ending 4169

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8:00 a.m. to 5:00 p.m. ET Monday through Friday.

Review: I sent a message to the customer service for closing my account, and got denied. (Please read the message below).

BarclayCard – last 4 digit - 5605

Customer [redacted] via CSS Web03/31/2014 01:38 pm

Dear Sir:

I just made a payment and date on 04/01/2014. As soon as the payment goes through, please close my account. Thanks!

Because the customer service refused to close my account, I had two purchases and late fee this month. I don’t want to have bad credit, so I decided to make payment.

I don’t believe that they have the right to keep my account open, so I would like to ask for my money back.

Thanks!Desired Settlement: Money back. Thanks!

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

September 25, 2014

RE: Barclaycard Rewards MasterCard account ending 5605

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. My office hours are 8:00 a.m. to 8:00 p.m. ET, Monday through Friday.

Review: In about October 2013 I applied for and received a Barclaycard Mastercard with a limit of $2750. My credit is not perfect but it is respectable, enough so that I recently purchased a new home with a great interest rate. In otherwords, I'm not "B level."

Despite the fact that I have made all of my payments on time, I have never gone over limit, and I have always paid at least the minimum (and frequently more than the minimum payment) twice in the last six months Barclay has reduced my credit limit with no explanation other than a canned response that they have made the decision to reduce my limit. I have written them both times asking for a more detailed reason why, and none has been forthcoming; they have simply regurgitated their original generic response.

I believe I am entitled to a better explanation than I am getting. The reductions in my credit limits have adverse effects on my credit scores, so their actions are resulting in financial damage to me-so I believe I am entitled to an explanation. And considering the amount of interest they are charging their credit card customers (23%) this is adding insult to injury.Desired Settlement: I want my credit limit restored to its original amount, since at the time I applied for credit this is what Barclay deemed I was worthy of. Considering that my credit scores have gone up even more since that time, and the fact that I have had a perfect payment history, it is the least they can do.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

November 3, 2014

RE: Barclaycard Rewards MasterCard account ending 0563

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.

Review: I signed up with US Airways Barclays card and paid $89 to receive travel miles. Bank did not send out billing in a timely manner, then did not provide airline miles. Fed up, I called and cancelled he account. However, bank did not cancel the account and allowed a charge to be put on it. Bank still refuses to cancel card, adding compounded penalties and fees. On top of which, for the $89 fee, I never received my travel miles..

To make matters worse, when you call the 800 phone number, they are an overseas service which has no relationship with the online account so there's not a way you can communicate with the right section of Barclays Bank which handles the US Airways credit card. Consequently, what you say on the phone or write does not get done.Desired Settlement: I'd like the travel miles I paid for, and the ridiculous late fees and penalties removed, plus my credit cleared.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 January 20, 2015 [redacted] RE: US Airways MasterCard account ending 0136 Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8 a.m. to 8 p.m. ET Monday through Friday. Sincerely,

Review: We applied for a Barclaycard Ring with an 8% APR, NO balance transfer fees AND a 1% back statement credit on a balance transfer fee. We received our cards in the mail, activated them and set up our online account to monitor our account and to make payments. We then noticed our account said nothing about a 1% statement credit and said there would be a 3% balance transfer fee! I have the exact website address in which we applied for the card. I am looking at it right now. So I called and spoke to a James who was unaware of the promotion I told him we had applied for. He advised me to hang up and call back to speak to another rep that might know. (By now Im scratching my head). SOI called back again and spoke to a [redacted] who ALSO didnt have a clue about this offer. So [redacted] transfers me to an [redacted] who claimed to be a manager. I DO have his ID#. 611438 [redacted] is very skeptical also of this promotion and when I offered to send him the link that I was looking at and that I applied to, he said they did not have an email address for me to send it to. By now, I am telling him that I think Barclay Card does not have good communication amongst their employees as far as the current offers and promotions they are advertising and am wondering if we made a bad choice of cards. Many of the Best Credit Cards of 2014 are pushing this card as an excellent balance transfer card ~ only for Barclay Bank not to honor it or worse, not even knowing about it! I personally am going to contact the websites that are pushing this card as SO great to let them know that Barclay doesnt even know about it let alone honor it! So I finally tell [redacted] that I dont think we would feel comfortable at this point doing business with them based on their mysterious offers and the customer service agents and managers that dont seem to know anything about it. I told him I would call the Corporate Office in the morning and he agreed that might be the best thing to do. Will now go with Chase Slate.Desired Settlement: At this point I would like to have the card closed out AND the inquiry and card TOTALLY ERASED off my credit report! It is not fair that it remain on our credit report after we close the account due to the fact that it was not our fault they dishonored their promotion. It will appear on our credit report that we opened it and then closed it right back out. That will ding our good credit. This needs to be taken care of ASAP!

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 February 10, 2015 [redacted] RE: Barclaycard Ring MasterCard account ending 1741 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8 a.m. to 8 p.m. ET Monday through Friday. Sincerely,

Review: I had Barclay card for five years and twice during this time they were closing my account without my knowledge. First time I received a call from Office of President and my issue was resolved. Second time which just happened recently, I noticed payments on my card, which I didn't make, I reported immediately to the Barclay and they sent me a new card. Next day they closed my account , even there are no any charges on my account. When I complained to Consumer Financial Protection Bureau somebody called me from the company and stated, that they will not open my account, because I was trying to make fraudulent payments from my account. I said, that It was not mine account, but she keep arguing with me. Now my account closed and there are charges on it for returned payment fee of $25 and $15 for fast card, that I didn't order and had to threw away.Desired Settlement: I want my card to be reopened and I want a refund of $40

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 March 2, 2015 [redacted] RE: Barclays Rewards MasterCard account ending 9012 Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely,

Review: Repeated denials of routine charges. I AM CANCELING THE CARD BUT CANT BECAUSE THEY PUT ME ON HOLD TO THE RETENTION DEPARTMENT AND THEN DISCONNECT THE CAL AFTER AN HOUR- MANAGER REFUSES TO RETURN CALLS.Desired Settlement: CANCEL THIS VISA CARD!! ENDING IN 0681

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 May 15, 2015 [redacted] RE: Hawaiian Airlines MasterCard account ending in 0681

[redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]ur office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely,

Review: I have contacted them by mail as well as disputed with all three credit reporting centers and these people have alleged I applied for credit. The Fair Credit Reporting Act does not allow them to place inquiries against me that they have not proven. I was a victim of identity theft thanks to a large breach of TJ Maxx's system and I provided proof of this as well as a breach of a major insurance company's lost records. I provided my police report case # and did everything to rectify this negative on my name. I have still not been given the benefit of the doubt or even proof and at this point your company is my last hope of getting this negative off of my name.Desired Settlement: I ask that Barclays Bank Delaware remove their inquiry from my report. I will be satisfied with that and I will not proceed with any other suggestions by my attorney.

Business

Response:

P. O. Box 8885Wilmington, DE 19899-8885 June 8, 2015 [redacted] RE: Application for Visa Black Card ID 41789617 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]5. My office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely, [redacted]

Review: Barclay has FALSE advertisement, which is ILLEGAL!!!! They provide FALSE information when they LIE, and state that after 5 months of satisfactory credit history with their company, they will automatically increase the credit amount. I HAVE HAD EXCELLENT, EXCELLENT history with their FALSE ADVERTISEMENT company. I have charged up my card, multiple times, and then COMPLETELY paid it off. Then charge up again, and then COMPLETELY pay off again! I HAVE EXCELLENT history with their company, and they FLAT OUT LIED TO ME!! They ILLEGALLY gave me FALSE information about automatically increasing credit limit after 5 months!!! Their COMPANY SHOULD GET SUED FOR Their ILLEGAL FALSE ADVERTISING!!!!!!Desired Settlement: Provide the accurate service that they advertise!

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 June 16, 2015 [redacted] RE: Barclaycard Rewards MasterCard account ending in 6191 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely, [redacted]

Consumer

Response:

Review: Letter with stated I am not responsible for fraudulent charges.

Fraudulent issues corrected and removed in March were re-applied to card, and added to recent total due.

I contest these fraudulent charges to my credit card. I did not charge or sign for

items for cost of two thousand dollars at Barney's New York on 2015.

Request removal of fraud charge from the account, billing corrected.Desired Settlement: Request removal of fraud charge from the account, billing corrected.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 June 22, 2015 [redacted] RE: Carnival MasterCard account ending 0548 [redacted]

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET, Monday through Friday. Sincerely,