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Barclays Bank Delaware

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Reviews Barclays Bank Delaware

Barclays Bank Delaware Reviews (634)

Review: I had a credit card account with Barclays Bank called US Airways Dividend Miles Mastercard
Around the end of I started to have some serious financial issues brought on by a decline in business throughout
As a result of this, interest charges on my credit card raised it to the limit as I was paying only minimum payments
The problem comes in January (I believe it was January) in which I was unable to afford the payment, so I called Barclays Bank and did a payment arrangement to split the payment into two paymentsThey were going to charge me $that day, and the next week charge me another $
This never happenedI did not know that this never happened until the next month when my minimum payment was almost $and I definitely could not afford thatI couldn't even afford half of that and then it started to fall behind and my minimum grew higher and higher and I could not afford it
I am no longer in that financial slump and my financial situation is now excellent HOWEVER my credit is in the toilet partly because of Barclay's bank
Now this would have been resolved in April since that was when I started getting my financial situation under control, however I had a thousand dollar electric bill and other debts to other companiesI noticed around that time (not exactly sure but it was before or during my finances getting better) that Barclays Bank closed my credit card
This really upset me and not only did it upset me but it put Barclays Bank at the bottom of my list of priorities in terms of paying off debt because unlike the electric bill and other bills this did not represent something that I would lose access to or some kind fo survival mechanism that was required
A month ago maybe or so I received a letter from Barclays Bank that said I could pay only $and have my debt cleared with themWell I am not interested in thatFirst of all, I owe them twice that much and intend to pay the full amount when I pay it offSecond, they said they would report the remainder to the IRS as income which is bullstIt is NOT incomeThey are simply taking a lossThis should be illegalHowever, I have a proposal which will put them on the top of my priority to pay off AND have my full credit card with them paid off IF they follow my request to the letter.Desired Settlement: I will pay the full balance with interest (last I checked around $1300??) with THIS OUTCOME:
My account is reopened with the same exact credit limit as before of $
Now I know how you guys operate and I know the response that will probably be given if I did not say this, may still be given, and that is "We cannot reopen the account without getting approval for credit" and yada yada
SorryNot acceptable
Here's whyIf I had paid before you closed the account I'd still have the account, AND it was YOUR mistake in the first place that caused this to occurBy not processing the payment when you were supposed to, it caused my minimum to get too high to afford and then I wasn't able to pay itI also did not receive any warning it would be closedHad I received a warning I probably would have paid the FULL minimum payment until I could afford to pay the entire thing off
Also the only way I can pay you $(or whatever the balance is on the account) RIGHT NOW, is if that credit card is open and I have that credit of $available to meThe reason is because I may need it for an emergency if I am sending the entire balance your way
You see I will NEVER allow myself to be deficient financially again and thus that requires a certain amount of money to be in my account at all timesIf I'm going to send you that much right now without waiting a few more months my credit card for $credit line must be active in case an emergency comes that I must pay someone else something
You never know, I just had to pay $to the department of motor vehicles for some stupid things from with a car I don't even own anymorebut I HAD TO or they wouldn't renew my tagsThis is the type of stuff I am talking about
I want this in writing and I will have my lawyer verify that it is bulletproof and loophole free BEFORE I pay you
I can log in and verify that my account is fully open and credit limit $(even though available credit will of course be $until I pay)
Once these things have been done, I will use the online system to pay the balance
I give you MY WORD on this that this will be done, the same day that all of those above conditions are met
Again don't tell me it cannot be done, because a company can very well do anything it chooses to
The 4th thing I want is a letter mailed to the credit bureaus immediately after noting my account is fully paid off and MAKE ALL ATTEMPTS to repair my credit rating and remove the delinquency from my credit report, if possible
Believe me when I say that this credit card is to me absolutely necessary because of the benefits in terms of airline miles and other benefits as a US Airways customerTherefore the ONLY thing that is stopping me from paying you is the fact that the account is not active anymoreI'm not even going to try to get my other credit card to reopen my account with them, I don't careI'm just going to pay them what I owebut I want my US Airways Mastercard back, and I need the same credit limitMy current monthly bills are around $and so I realize I cannot put them ALL on the card, however, I can at least put some of them onI am not asking for a higher limit or anything like that, just what I had before
Business
Response:
P.OBox

Review: Hawaiian Airlines Credit Card offered 50% off a companion ticket when applying for a new card. This particular credit card carries an $89 annual fee. Soon after applying, I was send the credit cards through the mail and proceeded to book my flights for two tickets on 3/18/14. After booking the flights, I noticed that the 50% discount was not applied to the second ticket. I immediately called the credit card company who informed me that I my account was not reflecting the "discount code" on their end for the 50% off. They advised me that I had to speak with Hawaiian Airlines directly so the code could be uploaded to the credit card. The Airline stated this code could take 10 days to show on the account and they cancelled the flights for me so I could rebook them in 10 days. On 4/1/14 (14 days later), I attempted to book the flights again and the discount was not applying at checkout, so before finalizing the sale, I called the credit card company. The credit card company advised that the discount code was not reflecting on the account, but to book the flights anyway. I was assured by the woman on the line that they would handle applying the 50% discount later on. I finalized booking the flights and went on the trip. Upon returning, the discount was not reflected on my statement. I called the credit card company who put in a formal complaint. Roughly 3-5 days later, I received a call advising that there is nothing they can do in regards to my complaint because I already traveled on the flights. Even after they confirmed that they indeed advised me to book the flights so they could handle the billing afterwards, they still told me there is nothing they can do. The flights I booked and charged for were $1,346.90 on 4/1/14. The discount for the second ticket should have been $673.45. The credit card company is blaming the airline, but the advertisement being offered was through the credit card company.Desired Settlement: I would like a credit of $673.45, which is 50% off my second ticket booked. This is the offer being advertised by the credit card company and they did not follow through on what they promised.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

August 1, 2014

RE: Hawaiian Airlines MasterCard account ending 4169

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8:00 a.m. to 5:00 p.m. ET Monday through Friday.

Review: I have been a loyal, paying on time, customer for almost 4 years. I have used and paid off this card 3 times since I opened it. I have come into a hardship position and have asked to make payment arrangements either using Barclay or the CCC (private debt management program). Barclay will not budge. They state my account is in a "promotional" state. Which is far from the truth. The "promotional" period was when the card first open to make a specific purchase which has since been LONG paid off. As stated before, the card and been used and paid off and used more quite a few times. The company will not allow me to make any arrangements to work with them to pay a lower monthly payment and will not give my any information as to specifically WHY they will not. I have called and talked to numerous people and ALL are completely clueless to what is going on or why the proposals from my case manager have been denied. This has been going on since JUNE. They are accepting my lower payments but refuse to work with me or give me a reason to specifally why I am not "elidgible." One representative referred to it "possibly" being because of the "promotion" stated above. But that is long gone and has been expired.Desired Settlement: I would like to set up a monthly payment that is within my means. If not, I would like to have my case worker from the CCC work out a payment program that is REASONABLE.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 October 6, 2015 [redacted] RE: Barclaycard Financing Visa account ending 4432

[redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET, Monday through Friday. Sincerely,[redacted]

Review: I was writing concerning my last two applications credit made at [redacted] Both times that I applied for credit the application pages said that I would receive an explanation for my denial within seven to ten business days via mail. It has been several months and I’ve received nothing concerning my recent application and I have been waiting over a year for the application prior to that.

I wanted this information so that I could contact your organization to discuss this matter further and see if we could come to some sort of arrangement but so far outside of [redacted] there has been no further contact. My prior attempts to contact your organization concerning these applications have apparently failed.

The Federal Equal Credit Opportunity Act specifically states that I am entitled to this information and by not providing it you are currently in violation. Prior to my contacting the authorities that enforce The Federal Equal Credit Opportunity Act I thought I would make one last effort to make contact with your organization through the Revdex.com.Desired Settlement: I would like to find out why my applications were denied. Correct any errors that may have lead to the denial. Obtain the credit that I need to make a purchase from www.apple.com and boost my credit rating by making timely payments.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

August 4, 2014

RE: Applications for Barclaycard Financing account

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8:00 a.m. to 5:00 p.m. ET Monday through Friday.

Consumer

Response:

Review: I had Barclay card for five years and twice during this time they were closing my account without my knowledge. First time I received a call from Office of President and my issue was resolved. Second time which just happened recently, I noticed payments on my card, which I didn't make, I reported immediately to the Barclay and they sent me a new card. Next day they closed my account , even there are no any charges on my account. When I complained to Consumer Financial Protection Bureau somebody called me from the company and stated, that they will not open my account, because I was trying to make fraudulent payments from my account. I said, that It was not mine account, but she keep arguing with me. Now my account closed and there are charges on it for returned payment fee of $25 and $15 for fast card, that I didn't order and had to threw away.Desired Settlement: I want my card to be reopened and I want a refund of $40

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 March 2, 2015 [redacted] RE: Barclays Rewards MasterCard account ending 9012 Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely,

Review: Hi,

On May 23, 2014 I log into my Barclay credit card account to take advantage of an offer via the RewardsBoost portal. Barclay was offering 4 points per dollar spent on American Express Gift Cards. I clicked the Shop Now tab that took me to the RewardsBoost website and went about ordering $4,000 in American Express Gift Cards. In return I was suppose to receive 16,000 RewardsBoost points within 45 days. It's been more than 45 days and Barclay has not awarded the points.Desired Settlement: Posts the 16,000 RewardsBooth points to my account that I've earned by purchasing American Express Gift Cards for $4000 on May 23, 2014.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

September 9, 2014

RE: Barclaycard Rewards Mastercard account ending 8062

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I opened a Barclaycard online prior to July 4, 2015. One of the options was for expedited shipping of the card for an additional $15. After several weeks, I never received the card, but I had already received a billing statement for $15. I called and spoke with someone. She reissued me a new card and told me the $15 would be removed from my bill.

I never received the initial card they sent me and charged me $15 for.

Two weeks later, I received an e-mail that I still owed $15. Again, I called Barclaycard. After being on the phone for another 15-20 minutes, I was again told that the $15 would be waived and I did not need to pay it.

I received my next bill today in my e-mail stating I owe $30.50. I never received the card they charged me expedited shipping for, and I have never used this card. My balance should be zero. I feel that Barclaycard is fraudulently charging me for services that were never provided. Additionally, I am concerned about how this will affect my credit score because they keep telling me it's been taken care of, but they are still billing me.Desired Settlement: I would like my credit card balance to be $0 and the $30.50 removed from my bill.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 September 11, 2015 [redacted] RE: Barclaycard Rewards MasterCard account ending in 3371 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. My office hours are 8 a.m. to 5 p.m. PT Monday through Friday. Sincerely,[redacted]

Review: I have been a loyal customer of Juniper , AKA Barkley Bank and I recently contacted customer service because I am currently having a hardship; however, I have been honest in my dealings and trying to protect my credit worthiness I make my payments on-time. I am not delinquent. I recently had to attend a 2 day training and was unable to get to the computer or have access to phones; therefore, I was unable to call Barkley Bank to do my over-the-phone payment until after 7 p.m. but I still called the same day it was due and made the payment. Unfortunately I incurred a late fee that I called to request a courtesy waiver because I am trying to pay the account off. I was transferred to several different customer service agents who stated they could not help me and transferred me to a Manager who I was told would be able to make the decision as to whether or not he could help. This manager was extremely rude and offered no assistance and I asked why would the representatives transfer me if he could not assist. I really felt like I was given the cold shoulder and sent around in circles. This is the worst bank ever. They are not doing anything to assist consumers, they only intent is to make consumers incur unnecessary fees. I tried explaining to them my hardship and they were not interested in listening despite they could see my good creditworthiness history. The one time that I needed them, they said it was nothing that they could do. I know that banks are able to waive fees. Imagine the thousands of extra dollars they are getting from consumers. I strongly feel this bank should be investigated.Desired Settlement: I would like the bank to waive the late fee. They could look at the record and see that I initially paid the payment on the due date but because it was a couple of hours after 7:00 p.m. which is the cut off time; however, I explained that I was in a training for several days and had no access to computer or phones. I try and be honest in my dealings and all I ask for in return is the bank work with me considering the circumstance. It's wrong that these banks earn thousands and thousands of dollars off the consumers. When the consumers need them, then they turn their backs.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 September 1, 2015 [redacted] RE: Juniper MasterCard account ending in 0157 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely,[redacted]

Review: Barclay card opened the card under my name and linked it to my old closed account, so as a result besides my money stolen from checking account used to make payment on a card I had a balance of almost $3000 . The most important that Barclay Bank open the account without contacting me even there was faud alert on my account . Now they falsely statinf that it was no a fraud alert and refuse to investigate this account.Desired Settlement: I need Barclay to delete this fradulent open account. Also I need $500 refunded back to my account.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 August 25, 2015 [redacted] RE: Barclaycard Rewards MasterCard account ending in 2939 [redacted] Thank you for your additional inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was again forwarded to the Office of President to investigate and respond. Providing an exceptional experience is our goal and we regret if our previous response did not meet your needs. We have conducted an investigation of your additional inquiry. We have mailed you a detailed response of the research and any actions we may have taken. Please allow 7-10 days for that response to be received. We apologize for any inconvenience this matter may have caused. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely,

Review: We applied for a Barclaycard Ring with an 8% APR, NO balance transfer fees AND a 1% back statement credit on a balance transfer fee. We received our cards in the mail, activated them and set up our online account to monitor our account and to make payments. We then noticed our account said nothing about a 1% statement credit and said there would be a 3% balance transfer fee! I have the exact website address in which we applied for the card. I am looking at it right now. So I called and spoke to a James who was unaware of the promotion I told him we had applied for. He advised me to hang up and call back to speak to another rep that might know. (By now Im scratching my head). SOI called back again and spoke to a [redacted] who ALSO didnt have a clue about this offer. So [redacted] transfers me to an [redacted] who claimed to be a manager. I DO have his ID#. 611438 [redacted] is very skeptical also of this promotion and when I offered to send him the link that I was looking at and that I applied to, he said they did not have an email address for me to send it to. By now, I am telling him that I think Barclay Card does not have good communication amongst their employees as far as the current offers and promotions they are advertising and am wondering if we made a bad choice of cards. Many of the Best Credit Cards of 2014 are pushing this card as an excellent balance transfer card ~ only for Barclay Bank not to honor it or worse, not even knowing about it! I personally am going to contact the websites that are pushing this card as SO great to let them know that Barclay doesnt even know about it let alone honor it! So I finally tell [redacted] that I dont think we would feel comfortable at this point doing business with them based on their mysterious offers and the customer service agents and managers that dont seem to know anything about it. I told him I would call the Corporate Office in the morning and he agreed that might be the best thing to do. Will now go with Chase Slate.Desired Settlement: At this point I would like to have the card closed out AND the inquiry and card TOTALLY ERASED off my credit report! It is not fair that it remain on our credit report after we close the account due to the fact that it was not our fault they dishonored their promotion. It will appear on our credit report that we opened it and then closed it right back out. That will ding our good credit. This needs to be taken care of ASAP!

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 February 10, 2015 [redacted] RE: Barclaycard Ring MasterCard account ending 1741 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8 a.m. to 8 p.m. ET Monday through Friday. Sincerely,

Review: On Apr 28, 2015 Barclays Juniper reported suspicious activity on my mother's account. I reported it immediately to the bank as fraudulent per their request. Barclays has not removed the amount despite our sending two letters (one certified), reporting it over the phone, and reporting it on their website. They continue to request payment for the disputed items.Desired Settlement: Removal of the disputed amount.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 August 4, 2015 [redacted] RE: Juniper MasterCard account ending 0943 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8 a.m. to 8 p.m. ET Monday through Friday. Sincerely,

Review: I signed up with US Airways Barclays card and paid $89 to receive travel miles. Bank did not send out billing in a timely manner, then did not provide airline miles. Fed up, I called and cancelled he account. However, bank did not cancel the account and allowed a charge to be put on it. Bank still refuses to cancel card, adding compounded penalties and fees. On top of which, for the $89 fee, I never received my travel miles..

To make matters worse, when you call the 800 phone number, they are an overseas service which has no relationship with the online account so there's not a way you can communicate with the right section of Barclays Bank which handles the US Airways credit card. Consequently, what you say on the phone or write does not get done.Desired Settlement: I'd like the travel miles I paid for, and the ridiculous late fees and penalties removed, plus my credit cleared.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 January 20, 2015 [redacted] RE: US Airways MasterCard account ending 0136 Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8 a.m. to 8 p.m. ET Monday through Friday. Sincerely,

Review: I was charged fees due to this companies web site not working correctly. I setup my payments - as I do all my other payments for Credit Cards, as auto pay, but Barclaycard kept kicking me off. I noticed a payment was not made - and two day past the date - made that payment - I asked to have the 20$ removed, they refused. I believe this charge is in error! I set up auto pays for other balances on this same account, I have a history of paying via auto pay on all my other accounts and had no reason not to believe that this bill would be paid on time. It is only through my constant monitoring of this payment that caused the bill to be paid only two days late!!! In addition after the 20 $ was charged 11.89 three days after I paid the 20$ charge for interest. If I had a 20 $ charge due to late payment why would the 11.89 be charged at that same time. It is almost as if they added that to my account as a further sign they are CUSTOMER UNFRIENDLY!Desired Settlement: I would consider this closed w/ a reimbursement check of 31.89 from Barclaycard.

Business

Response:

P.O. Box 8885

Review: CONTACT BARCLAYS BANK DELAWARE TODAY ON 7/10/15 ABOUT CREDIT REPORT ISSUE. SOMEONE APPILED FOR A CREDIT CARD AND NOW ITS ON MY CREDIT. I WANT IT REMOVED. DEC 11 2014 SOMEONE APPLIED. I CALLED BEFORE AND THEY STATED THEY WILL HAVE IT REMOVED. STILL NOT REMOVEDDesired Settlement: REMOVE FROM CREDIT

Business

Response:

P. O. Box 8885Wilmington, DE 19899-8885 July 29, 2015 [redacted] RE: Application for Barclaycard Rewards MasterCard [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely, [redacted]

Review: Barclaycard US sold my personal information including address and authorized users to third party companies after I explicitly requested they remove the authorized user. Furthermore, they have erroneously connected an individual with an address they never had any residence at, causing my family to receive constant solicitations, debt collections, and other mail from a past personal relationship at our current address.

This information sold to third parties is erroneous and outside the boundaries of typical fine print agreements to share data within a family of companies and only occurred after I requested Barclaycard US remove the user from my account. I guess I somehow reminded them this user existed in my records and only then did they decide to sell this out of date info.Desired Settlement: Total destruction of Barclaycard's US business.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 July 24, 2015 [redacted] RE: Barclaycard Visa Apple Rewards MasterCard account ending 0671 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely, [redacted]

Review: I contacted Barclays telephone customer service Aug 14 2013 around 10:15pm after I noticed an exorbitant interest fee. The reference number for this call is [redacted]. The representative said that if I scheduled a payment that would satisfy my balance, before the interest charge, the errant interest charge would be removed. That payment was processed on Friday Aug 16 2013. The representative further offered to disable my existing autopay, as I should have a zero balance, so that I would not be charged unnecessarily. The reference number she gave for this transaction is [redacted].

I checked the site again today Aug 21 2013 and saw that the errant interest amount is still present in the account. I called to follow-up and ask when this would be removed and was told that the remaining balance would not be, and I would have to wait 24-48 hours for a callback from a supervisor.

I find this unacceptable as I already had an agreement with your representative, and the initial error was on Barclay's side.Desired Settlement: Remove the interest adjustment, as was originally agreed.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

September 16, 2013

RE: Barclaycard Financing Visa account ending [redacted]

We are in receipt of correspondence forwarded to Barclays Bank Delaware (‘Barclaycard’) by the Revdex.com. We understand your concerns regarding the interest charge assessed to your account and would like the opportunity to respond accordingly.

I appreciate you taking the time to speak with me on August 23, 2013. As indicated during our conversation, the deferred interest charge was billed to your account as a result of your payment being received eight days after the offer expired. As a courtesy to you, we have credited your account and it will appear on your next billing statement. As a result of this credit, your account now has a zero balance.

If you have any questions or concerns regarding this, please contact me. I can be reached at the address listed at the heading of this letter or calling [redacted]. My office hours are 8:00 a.m. to 5:00 p.m., ET, Monday through Friday.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I am dissatisfied with the use of the Reward program for a priceline.com Rewards Visa offered through Barclay Card. I feel that this program is deceptive and tricks consumers into a redemption fallacy.

My current situation is the following. I currently have $25.29 credits in rewards. I have rewards that are set to expire in summer 2014. I would like to apply the $25.29 as a statement credit towards existing purchases (currently $238.96). However, I am being told that I have to apply this amount to any single purchase over $25 and at least as much as any single transaction over this amount. This is a nontransparent advertising trick. I am not actually able to figure this exactly to be able to use the points I have earned, which violates their advertised use of the card's rewards program.

Specifically, I have a purchase in the amount of $26.56 (03/14/14 at Marc's Upper Arlington) to which I should be able to apply the rewards amount of $25.29. I shouldn’t have to configure an exact purchase of $25.29 to be able to use these rewards (any purchase at or above the rewards amount should be sufficient). I request that the business apply a statement credit of $25.29 to my next statement to accurately reflect the rewards earned and the time left with which I am able to use the rewards.Desired Settlement: I request that Barclay apply a statement credit of $25.29 to my next statement to accurately reflect the rewards earned and the time left with which I am able to use the rewards.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

April 7, 2014

RE: Priceline Visa account ending in 8831

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. Under separate cover, we sent you a detailed response of the investigation and any actions we may have taken. Please allow 7 to 10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are normally 10:00 a.m. to 7:00 p.m. ET Monday through Friday.

Review: I am writing this in an effort to resolve a serious issue that has occurred with a American Airlines Barclays Credit Card.

I filled out an application on an American Airlines flight during the December 2014 Christmas holiday however I never received the card and it was never activated.

Even though I never activated or used this American Airlines card I was billed a fee for the and was charged late fees on that initial fee without my knowledge.

This was then reported to the credit agencies and it has created a severe problem for my credit which has always been flawless.

I am frustrated that a credit card which I have never received, never activated, and never used can automatically generate a fee and rack up late charges resulting in my credit being ruined.Desired Settlement: I am baffled how I could be charged a fee and late charges on a credit card that I never used, never received, and never activated. This is very poor business practice to say the least.

Business

Response:

P.O. Box 8885

Review: Upromise MasterCard promised 5 percent cash back when making purchases online through their website. They only provide 1percent cash back

I obtained a upromise mastercard. They advertise that they will provide 5percent cash back when I make purchases through their website. To date I have made 3purchases using their website to their approved merchants but I have only received 1percent cash back. I tried to call them and all they would tell me was to call the merchant who I purchased the items from. This is ridiculous as the merchant has nothing to do with cash back offered by a credit cardDesired Settlement: Pay the cash back that was promised...by a credit card named upromise

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

August 19, 2013

We are in receipt of your recent correspondence forwarded to Barclays Bank Delaware (‘Barclaycard’) from the Revdex.com of Delaware. We understand your concerns regarding the reward benefits on your account and would like to take the opportunity to respond accordingly.

I attempted to contact you to discuss your concerns but was unable to reach you. I regret any inconvenience you have experienced while attempting to resolve this matter.

Online purchases made through Upromise.com earn a total of 5% cash back (consisting of 1% Base Cash Back and 4% bonus cash back) when you complete a qualified purchase using a Upromise Credit Card that is registered to a Upromise account. The 1% Base Cash Back is shown in the Reward Summary on your monthly Upromise MasterCard billing statement. The 4% bonus cash back is applied by Upromise directly into your Upromise rewards account.

Your Upromise MasterCard account must be registered on Upromise’s website in order to qualify for the 4% bonus cash back. If you haven’t registered your Upromise MasterCard account on the Upromise website you can do it at any time. All qualifying purchases made prior to registering will be retroactively credited to your account. Once you have linked the card to your Upromise account, it can take up to 45 days for the credits to post. We have confirmed that all earnings made using your Upromise MasterCard have been applied to your account with Upromise.

If you have any additional questions regarding the cash back earnings that are to be applied by Upromise directly into you rewards account, you may contact Upromise directly at [redacted] Monday through Friday 9 a.m. to 9 p.m.

We hope this information clarifies our position at this time. If you have any questions, please contact me at [redacted]. My office hours are from 8:00 a.m. to 5:00 p.m., ET, Monday through Friday.

Review: Letter with stated I am not responsible for fraudulent charges.

Fraudulent issues corrected and removed in March were re-applied to card, and added to recent total due.

I contest these fraudulent charges to my credit card. I did not charge or sign for

items for cost of two thousand dollars at Barney's New York on 2015.

Request removal of fraud charge from the account, billing corrected.Desired Settlement: Request removal of fraud charge from the account, billing corrected.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 June 22, 2015 [redacted] RE: Carnival MasterCard account ending 0548 [redacted]

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET, Monday through Friday. Sincerely,

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Description: BANKS, CREDIT CARDS & PLANS

Address: PO Box 8828, Wilmington, Delaware, United States, 19899

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