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Barclays Bank Delaware

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Reviews Barclays Bank Delaware

Barclays Bank Delaware Reviews (634)

Review: Barclay has FALSE advertisement, which is ILLEGAL!!!! They provide FALSE information when they LIE, and state that after 5 months of satisfactory credit history with their company, they will automatically increase the credit amount. I HAVE HAD EXCELLENT, EXCELLENT history with their FALSE ADVERTISEMENT company. I have charged up my card, multiple times, and then COMPLETELY paid it off. Then charge up again, and then COMPLETELY pay off again! I HAVE EXCELLENT history with their company, and they FLAT OUT LIED TO ME!! They ILLEGALLY gave me FALSE information about automatically increasing credit limit after 5 months!!! Their COMPANY SHOULD GET SUED FOR Their ILLEGAL FALSE ADVERTISING!!!!!!Desired Settlement: Provide the accurate service that they advertise!

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 June 16, 2015 [redacted] RE: Barclaycard Rewards MasterCard account ending in 6191 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely, [redacted]

Consumer

Response:

Review: I have a MasterCard account (American Airlines AAdvantage) through Barclays Bank Delaware, with a credit limit of $14,500. My credit rating is excellent, over 800. I've had no difficulties using that card directly. But this week I wrote a check on that account for $4,000 to a friend who needs short-term help paying rent and other expenses. She deposited that check via an ATM into her new checking account at [redacted] in North Carolina, having recently moved to the Huntersville NC area from Roanoke VA. But her bank told her yesterday that she would not have access to those funds for 7-10 business days!! I called Barclays Bank Delaware today: they told me that although the $4,000 had already been posted to my account, the 7-10-day delay in access was their policy. That is outrageous! And my friend is now in serious difficulty because she won't be able to pay her rent and other bills on time!Desired Settlement: I demand that Barclays Bank Delaware immediately release the $4,000 that I authorized by check to my friend's checking account at [redacted], so that she has immediate access to those funds to pay her bills.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885November 9, 2015[redacted]RE: AAdvantage Aviator Red MasterCard account ending 4150[redacted]Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond. We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail. If you do not receive the summary, or have additional questions, please contact our office at [redacted]. My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET. Sincerely, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I have contacted them by mail as well as disputed with all three credit reporting centers and these people have alleged I applied for credit. The Fair Credit Reporting Act does not allow them to place inquiries against me that they have not proven. I was a victim of identity theft thanks to a large breach of TJ Maxx's system and I provided proof of this as well as a breach of a major insurance company's lost records. I provided my police report case # and did everything to rectify this negative on my name. I have still not been given the benefit of the doubt or even proof and at this point your company is my last hope of getting this negative off of my name.Desired Settlement: I ask that Barclays Bank Delaware remove their inquiry from my report. I will be satisfied with that and I will not proceed with any other suggestions by my attorney.

Business

Response:

P. O. Box 8885Wilmington, DE 19899-8885 June 8, 2015 [redacted] RE: Application for Visa Black Card ID 41789617 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]5. My office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely, [redacted]

Review: In about October 2013 I applied for and received a Barclaycard Mastercard with a limit of $2750. My credit is not perfect but it is respectable, enough so that I recently purchased a new home with a great interest rate. In otherwords, I'm not "B level."

Despite the fact that I have made all of my payments on time, I have never gone over limit, and I have always paid at least the minimum (and frequently more than the minimum payment) twice in the last six months Barclay has reduced my credit limit with no explanation other than a canned response that they have made the decision to reduce my limit. I have written them both times asking for a more detailed reason why, and none has been forthcoming; they have simply regurgitated their original generic response.

I believe I am entitled to a better explanation than I am getting. The reductions in my credit limits have adverse effects on my credit scores, so their actions are resulting in financial damage to me-so I believe I am entitled to an explanation. And considering the amount of interest they are charging their credit card customers (23%) this is adding insult to injury.Desired Settlement: I want my credit limit restored to its original amount, since at the time I applied for credit this is what Barclay deemed I was worthy of. Considering that my credit scores have gone up even more since that time, and the fact that I have had a perfect payment history, it is the least they can do.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

November 3, 2014

RE: Barclaycard Rewards MasterCard account ending 0563

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.

Review: Repeated denials of routine charges. I AM CANCELING THE CARD BUT CANT BECAUSE THEY PUT ME ON HOLD TO THE RETENTION DEPARTMENT AND THEN DISCONNECT THE CAL AFTER AN HOUR- MANAGER REFUSES TO RETURN CALLS.Desired Settlement: CANCEL THIS VISA CARD!! ENDING IN 0681

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 May 15, 2015 [redacted] RE: Hawaiian Airlines MasterCard account ending in 0681

[redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]ur office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely,

Review: Made minimum payment required and the balance went up $60. I talked to a service rep. and she said that it was because of interest. Is that not usury?Desired Settlement: Stop the usury. Minimum payment should decrease the balance, not increase it!

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 July 14, 2015 [redacted] RE: Carnival MasterCard account ending 8924 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely,

Consumer

Response:

Review: This Company started calling me about three months ago about a Carnival Master Card. I spoke with them and told them that I did not have a credit card with them. They began asking me to verify personal information and I told them that if I did indead have a credit card with them they should already have that information. I assumed it was some sort of scam. They called the second time and I told them the same, I do not own a Carnival Master card and asked them to stop calling. I also at this point responded to Carnival with an email telling them that there was someone trying a scam on their behalf. I got no response from Carnival Cruise.A month or so later, the calls began again. My husband and I, when we answer, tell them I have no such card. On Christmas Eve, I answered the call again and explained this again to the person calling. They also asked me to verify information. They had an adress on me that was incorrect and said that was why I had not recieved a statement or a card. With this, I replied for them to send me statements on this bogas card if they had it and I would respond when I recieved it. The calls continued each day even though I had still not recieved the statement.( from Dec. 24th through Jan. 4th, 27 times listed on my caller ID). I answered the call on the 26th and asked them to stop calling, I would contact them when I got the statement. They have not stopped calling even though I responded that I have no idea what these charges are and that I have no Master Card with them. My plan, is to contact legal assistance and find out what is going on. I have no intentions of paying anything until I know what happened. It appears that this company, I am not sure at this point if it is Carnival Cruise Lines or this credit card company, may have issued me this card without my knowledge, transfered or charged me with what was on my sign and sail card during our cruise without my knowledge and has since charged me late fees, interest, and most likely turned it into the credit bureu.Desired Settlement: I would like for this company to explain how I was issued a credit card without my knowledge. All my fees incured on our cruise were supposed to be charged on my card used when I signed up for the cruise, this was required and was supposed to be automatic. I still do not want a credit card with Carnival. I am checking with my card company noe to see if the charges were on it. At the very least, I want the calls to stop. If I find they did not charge my card as they should have I will contact.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

January 14, 2014

RE: Carnival MasterCard ending [redacted]

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry and are pleased to have been able to assist you with the matter. Under separate cover, we sent you a detailed response of the investigation and actions taken to bring positive closure to this situation. Please allow 7-10 days for that response to be received through the mail.

It is our goal to provide exceptional service and it is our hope we have met your expectations.

If you have not received the detailed response or have additional questions, please contact our office. It is our pleasure to have been of service.

Review: I sent a message to the customer service for closing my account, and got denied. (Please read the message below).

BarclayCard – last 4 digit - 5605

Customer [redacted] via CSS Web03/31/2014 01:38 pm

Dear Sir:

I just made a payment and date on 04/01/2014. As soon as the payment goes through, please close my account. Thanks!

Because the customer service refused to close my account, I had two purchases and late fee this month. I don’t want to have bad credit, so I decided to make payment.

I don’t believe that they have the right to keep my account open, so I would like to ask for my money back.

Thanks!Desired Settlement: Money back. Thanks!

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

September 25, 2014

RE: Barclaycard Rewards MasterCard account ending 5605

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. My office hours are 8:00 a.m. to 8:00 p.m. ET, Monday through Friday.

Review: I originally applied for a Barclaycard when I was looking to purchase an apple product a while ago for the interest free financing. This January I decided to finally utilize the card for the exact reason I applied for the card. I called the morning of January 17 and ensured I would still be able to utilize the interest free promotion and I was assured that if I purchased the iphone with the card, I would receive the interest free financing. So, under this premise I purchased the iphone on this card.

On January 30, I received my bill and I did not see a promotional balance rate end date. I called the customer service department and was told by the agent that the purchase did not have interest free financing. Additionally, since Barclaycard has sent me (2) promotional offers, the interest free financing cannot be placed onto the account. After receiving this information I was very frustrated and I ended the call with the agent. After regaining my composure I contacted another representative and he was also unable to do anything about the financing and I requested that I would not receive future promotional offers. I would normally follow the request to contact the company first to resolve the issue as requested by the Revdex.com when submitting the complaint; however, since I already spoke with (2) representatives that were unable to correct my issue I have exhausted enough resources on my part to correct this issue.

Due to this false impression that I received from the representative originally and the advertising on the apple website, I am being financially impacted because I am required to access savings in order to pay the balance. I am going to pay the balance within the no-interest time frame, but I feel deceived and believe this to be a poor business practice. If I was not meticulous in reading my statement, I would have never noticed that the zero percent financing was not applied. This experience makes me wonder how many people fall victim to this practice.Desired Settlement: Given the totality of the circumstances and the financial hardship I experienced, I believe I should be compensated the same amount that I would have paid had I not noticed that 0% was never applied over an 18-month period. At 22.99% financing rate over an 18-month period with my purchase balance I would have paid approximately $220 in interest.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 February 9, 2015 [redacted] RE: Barclaycard Financing Visa Card account ending 8905 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8 a.m. to 8 p.m. ET Monday through Friday. Sincerely,

Review: on 6/25 it was brought to my attention by TransUnion that fraud activity was occurring with my personal info and an account had been opened with Barclay. I contacted the institution immediately to address and spent half of my day trying to get reassurance that the account would be blocked and that the investigations team would follow-up with me. after no word, I contacted the institution again on 7/14 and was informed that the person that could help me was not available and would have to call me back.

I have been waiting since 6/25 for requested information where I can file a police report locally regarding the identity theft/fraud. I need help because Barclay does not appear to care that accounts are being opened illegally at their company.Desired Settlement: I need to the requested info where a police report can be filed as well as written follow-up that the account has been closed immediately that was opened illegally with my information

Business

Response:

P. O. Box 8885

Wilmington, DE 19899-8885

July 28, 2014

RE: Carnival MasterCard account ending 8547

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8:00 a.m. to 5:00 p.m. ET Monday through Friday.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: This company has a ridiculous due date cut off time for making payments. Made a payment on due date July 20, 2015 & was charged late fee!! Was told by customer service that since payment was after 7:00 p.m. a late fee was charged. ALL other credit cards that I own have a cut off time of midnight for payments that are made on due date. Barclay is the ONLY one that has this absurd early cut off time for payments made on due date. I even called the phone # provided on this site to call office of the president @ Barclay before filing complaint. Reached a recording @ 9:15 a.m. EST that indicated office hours were 8:00 a.m. - 8:00 p.m. EST & to leave a message. Prior to making this call I was told by customer service that due to a previous late fee that was charged then removed during my move from Georgia to Texas that I could not get another one. I could understand this if I was ALWAYS late by habit. The bottom line is I did technically make the payment on the due date but after 7:00 p.m. EST. I formerly worked for a major credit card company & know that late fees can be removed if a person chooses to do so. I have recently got my credit back on track & do not have a habit of late payments. My account may be small potatoes compared to most but I will cancel this card if this charge will not be reversed. Seriously.......$37.00 is not going to break this company.Desired Settlement: Remove the $37.00 late fee charged on July 20, 2015. Payments will not be late again. I intend to set up auto pay. But will not do it unless this late fee is removed.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 August 20, 2015 [redacted] RE: Williams-Sonoma Visa account ending in 5810 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely, [redacted]

Review: I recently saw on my credit report that this particular bank reported a 30 day late payments last July 2013 for my NFL Extra Points Visa CC. I HAVE WROTE THE COMPANY TWICE BOTH BY CERTIFIED MAIL ALONG WITH FAX. I HAVE ALSO CONTACTED THE FRAUD DEPARTMENT AND SPOKE TO NUMEROUS SUPERVISORS explaining my situation!!! I even attached copies of my bank statement showing my payment was done on time every month. For the six months before July last year and the 6 after there was no late payment whatsoever!! The bank is clearly making a mistake.....They are refusing- and I repeat their refusing to rectify the issue. They think I am just going to go away and just be a number just like all their other customers?! I thing NOT!!! Honestly this negative mark on my credit report is the only thing on my credit and it is the only thing preventing me from getting my RV mortgage loan. I have received two correspondence from Barclay's stating they are reporting the information accurately which is not correct.

I have forwarded statements from my bank to Barclay's which they still are upholding the same opinion stating THEY WILL NOT REMOVE THE 30 Day late pay as it is correct. according to them. It is not correct and they have 10 days from the date of this notice to remove in its entirety the negative entity on my credit report to reflect a positive mark on my credit report showing the account was never late once which is the truth. I will also be contacting the Atty. Gen. of the state of Delaware and other legal remedies if I must do so. I am not asking for much other than the truth.

If the Revdex.com or any other companies would like me to forward my bank statements showing my on time payment history please feel free to advise me and I'll be more than happy to forward them to youI recently saw on my credit report that this particular bank reported a 30 day late payments last July 2013 for my NFL Extra Points Visa CC. I HAVE WROTE THE COMPANY TWICE BOTH BY CERTIFIED MAIL ALONG WITH FAX. I HAVE ALSO CONTACTED THE FRAUD DEPARTMENT AND SPOKE TO NUMEROUS SUPERVISORS explaining my situation!!! I even attached copies of my bank statement showing my payment was done on time every month. For the six months before July last year and the 6 after there was no late payment whatsoever!! The bank is clearly making a mistake.....They are refusing- and I repeat their refusing to rectify the issue. They think I am just going to go away and just be a number just like all their other customers?! I thing NOT!!! Honestly this negative mark on my credit report is the only thing on my credit and it is the only thing preventing me from getting my RV mortgage loan. I have received two correspondence from Barclay's stating they are reporting the information accurately which is not correct.

I have forwarded statements from my bank to Barclay's which they still are upholding the same opinion stating THEY WILL NOT REMOVE THE 30 Day late pay as it is correct. according to them. It is not correct and they have 10 days from the date of this notice to remove in its entirety the negative entity on my credit report to reflect a positive mark on my credit report showing the account was never late once which is the truth. I will also be contacting the Atty. Gen. of the state of Delaware and other legal remedies if I must do so. I am not asking for much other than the truth.

If the Revdex.com or any other companies would like me to forward my bank statements showing my on time payment history please feel free to advise me and I'll be more than happy to forward them to you,

I feel that contacting the office of the president is going to do nothing just like the other phone calls, letters, faxes and certify mail documents I have done. This is bull crap and I will not stop until this is removed from my credit report. Not only is this being reported to one but rather all three credit bureaus including Equifax, Experian, and Trans Union.

I can be reached by telephone at [redacted] or contact me via email at [redacted] At this point I will not except anything other then the removal of my negative remark because I have been very patient and lenient with Barclays!!!!Desired Settlement: I DEMAND THE 30 day late pay from last July, 2013 be removed immediately before I file criminal charges with the IC3.gov for retail fraud!! I was never late and this is preventing me from getting my mortgage!!!!!!

Business

Response:

Review: I clicked a link withing an advertisement that did not contain any detailed information. The application was declined because they stated the application was for preferred members of an airline which was not stated anywhere on the application. Upon calling the company, I was transferred and transferred and hung up on. I finally spoke to a supervisor who stated that I cannot do anything other than wait 30 days to attempt to reapply (again no guarantee that their application won't be wrong again).Desired Settlement: I would like them to correct the problem, honor the application and not make me wait 30 days to reapply to an offer that did not clearly state the restrictions.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 January 14, 2015 [redacted] RE: Application for US Airways Account [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8 a.m. to 8 p.m. ET Monday through Friday. Sincerely,[redacted]

Consumer

Response:

Review: Barclays Bank Delaware Corporate Office & Headquarters intiated a unauthorized FRAUDULENT CREDIT PULL OF MY 3 CONSUMER CREDIT REPORTS WITH OUT MY LAWFUL / LEGAL PERMISSION. This was done with out a lawful / Legal permissible purpose defined by the Federal Trade Commission Consumer Protection Laws. The FCRA clearly states in [15 U.S.C. § 1681o] Civil liability for negligent noncompliance and in [15 U.S.C. § 1681n]Civil liability for willful noncompliance also in [15 U.S.C. § 1681b] Permissible purposes of consumer reports.Desired Settlement: I am demanding a letter of apology on Corporate Letterhead and cash settlement for erroneuos fraudlent violation of LAW sent to me in the mail by overnight delivery. I also want Barclays Bank Delaware to contact Transunion, Equifax, Experian, Credit Reporting Agencies to delete this hard CREDIT PULL and INQUIRY OFF MY CREDIT REPORTS.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

January 24, 2014

RE: Barclaycard Application

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry and are pleased to have been able to assist you with the matter. Under separate cover, we sent you a detailed response of the investigation and actions taken to bring positive closure to this situation. Please allow 7-10 days for that response to be received through the mail.

It is our goal to provide exceptional service and it is our hope we have met your expectations.

If you have not received the detailed response or have additional questions, please contact our office. It is our pleasure to have been of service.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I made a balance Transfer From my Bj's Business Barclay card to my capital one credit card on 3/1/14 in the amount of $8,820.00. Barclay Bank Delaware revived the check and cashed it on 3/14/14, but has not credited my account yet. I have repeated ly called and faxed them a copy of the cashed check. they admit to cashing the check, but have not credited my account yet.Desired Settlement: They credit my account for the amount transfered$8,820.00 as of the date they cashed the check 3/14/14. and credit my account for intrested charged after 3/14/14.

Business

Response:

P.O. Box 8885

Review: This company has helped someone basically steal 500 dollars form my credit card and will not credit me the amount because there wasn't sufficient enough evidence after I waited for 30 days to hear from them over this dispute. I have never disputed any amount on this card and have spent thousands plus interest on this card and they will not honor their policy in me not being responsible for unauthorized charges on my card. Due to me being legally disabled. I worked with them every time they called I called to dispute it as soon as I saw the charge on my card and they refuse to credit back the unauthorized amount. Due to me being legally disabled and on SSDI, this has created severe anxiety and is extremely upsetting, especially knowing I can't even trust my own credit card company to be there and do their job correctly. The greediness is overwhelming.Desired Settlement: I would like to have my 500 dollars credited back, I deserve it as a loyal long time customer who has always made payments and purchases on this card.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

October 28, 2013

RE: Upromise World MasterCard account ending in [redacted]

We are in receipt of your recent correspondence forwarded to Barclays Bank Delaware (‘Barclaycard’) from the Revdex.com. We understand your concerns regarding the disputed transaction on your account and would like to take this opportunity to respond accordingly.

According to our records you contacted us by telephone on August 14, 2013, to dispute the transaction from [redacted] that posted to your account on August 3, 2013, in the amount of $500.00.

We have carefully reviewed the available documentation supplied by you and/or the merchant. Unfortunately, we remain unable to further assist you or pursue credit on your behalf for this particular transaction.

Because you are continuing to dispute this transaction that we previously investigated, we have reported to the consumer reporting agencies that you do not agree with the results of the completed investigation. Barclaycard reports account information to the following consumer reporting agencies:

TransUnion Consumer Solutions Equifax Credit Information Services, Inc

P.O. Box 2000 PO Box 740256

Chester, PA 19022-2000 Atlanta, GA 30374

Experian

701 Experian Parkway

P.O. Box 2002

Allen, TX 75013

We encourage you to continue to pursue resolution by working directly with the merchant involved. We apologize for any inconvenience this matter may have cause and regret not being able to further assist you.

Should you have additional concerns, please contact me directly at [redacted]. My office hours are 8:00 a.m. to 5:00 p.m., ET, Monday through Friday.

Sincerely,

Consumer

Response:

Review: The CURRENT BALANCE on my UPromise Master Card is inaccurate by a total of $3,026.66. I called into the 800 number 4 times looking for help. the first 3 customer service reps were polite but were unable to show me WHY the current balance was so inflated. they simply read back to me what was already showing on the website (which I strongly suspect is wrong). I then downloaded data from the website and placed into an Excel Spreadsheet to show myself if it was right or wrong. The downloaded information confirmed the $3,000+ difference I had suspected. So I called back a fourth time and received a VERY sarcastic and rude response from "[redacted] - User ID FSCNKAT". At this point I was done asked for manager. 30 minuted later, no managers available. I then was given a Case #1643395 and told someone would call me back on @Wednesday after 8 pm.

This was among the most frustrating interactions I have ever had with any company. Barclays is too big to talk to when there is a problem, but they accept my payments twice a month on my credit card!

All 4 of the Customer Service people I talked with immediately said that the website is a big problem and they are aware of issues and complaints from many customers. The most important thing is the ACCURACY of the information provided and based upon this experience I do not trust the Barclays system at all.Desired Settlement: I am looking to review the data I downloaded with a capable DECISION MAKER from Barclays. I want to show what I downloaded from their site and explain why I feel an adjustment needs to be made to my bill. $3,000 is a bunch of money for the average consumer!!

Also, I have an MBA from an Ivy League school and even I cannot figure out the CURRENT BALANCE. There should be a 3rd column added to the Transaction Summary on the website. As a purchase is made that 3rd column should show the CURRENT BALANCE after EACH transaction. This would make it CLEAR to their customers what their balance is and avoid a ton of confusion.

This appears to boarder on deceptive practices. Purposefully causing confusion and overcharging is not acceptable.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

November 15, 2013

RE: Upromise MasterCard account ending [redacted]

We are in receipt of your recent correspondence forwarded to Barclays Bank Delaware (‘Barclaycard’) from the Revdex.com. We understand your concerns regarding the accuracy of your account balance and would like to take this opportunity to respond accordingly.

It was a pleasure speaking to you regarding your account. Based on our conversation, your inquiry was sufficiently handled by one of our customer service representatives when you spoke with them on October 1, 2013. As a result of that interaction, I was pleased to learn that you agree the account balance is accurate. We apologize for any confusion resulting from your earlier conversations with our representatives.

Thank you for bringing this concern to our attention and allowing me to be of service. Should you have any questions please contact me directly at [redacted]. My office hours are 10:00 a.m. to 7:00 p.m., ET, Monday through Friday.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: I have a credit card account with Barclay. Every time I call customer service for any reason concerning my account they place a security hold on my credit card because they think I am a female. While my first name can be mistaken for a female, it is also a name for males. They are well aware I am a male because their correspondence and bills come with a "Mr" salutation, yet their customer service representatives always assumed that the card holder is a female and when I seek phone assistance they freeze my account. Just today 3/20/14 they have frozen my account despite me answering right on all security questions they asked.Desired Settlement: I want Barclay to stop freezing my account every time I call and lift the current hold. Also, I would like them to note on the account that I am a male so next time I call I won't have any problems.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

April 14, 2014

RE: Barclaycard Arrival World MasterCard ending 0979

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8 a.m. to 5 p.m. ET Monday through Friday.

Consumer

Response:

Review: I applied for the Barclaycard Arrival Mastercard through Barclaycard Bank. I have perfect credit, make $110,000.00 per year, own my own home, yet surprisingly was declined. The reason cited were "due to high balances" on my Trans Union credit report.

I contacted Barclaycard two times by phone, leaving voicemails on their customer service line mailbox, which were not returned, and sent a fax which was not answered. Today, I called again and finally spoke to a live person and reviewed the account. After a discussion, it became clear to me that Trans Union is/was reporting old information. In January, I paid off two credit cards and my auto loan entirely, thus "paying off" about $35,000 in previously extended credit. Apparently, this is not reflected on Trans Union's report.

When I spoke with Barclaycard today, they pulled my Trans Union report again and gave me the same rejection speech they gave in their decline. What they're not hearing is, this information is simply not correct. It is not my fault it's not correct. I asked if they could pull my Experian report, which as of yesterday shows my credit score as "710" and reflects the paid off accounts I spoke of, but they refused. I asked if I could submit copies of the payment drafts made on the accounts which I paid to prove I paid them. The associate further declined.

I don't feel I have been treated fairly by Barclaycard customer service. I have never missed a payment on any account, my credit history is flawless and I believe my income certainly qualifies me for the pre-selected offer I received in the mail from Barclaycard. I don't feel it's fair I was declined based on inaccurate and erroneous information. I realize it's not Barclaycard's "fault" Trans Union is not reporting accurately, but it's not mine either. I made several attempts to supply the correct information to qualify for this card and was repeatedly rebuffed.Desired Settlement: I would like Barclaycard to review this matter (Application ID# [redacted]) and approve me for the credit card offer, which they sent. I will happily provide whatever documents necessary to satisfy their inquiry. Otherwise, if the Revdex.com cannot assist the desired resolution I will have to seek assistance from the Delaware Attorney General and the Federal Trade Commission.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

March 12, 2014

RE: Application for Barclaycard Arrival MasterCard account

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. Under separate cover and on March 12, 2014, we sent you a detailed response of the investigation and any actions we may have taken. Please allow up to 7-10 days receive this in the mail.

If you have not received the detailed response or have additional questions, please contact our office. It is our pleasure to have been of service.

Consumer

Response:

Review: In Nov of 2011, I requested a credit report. Requesting the credit report required that I provide my credit card information to obtain the report. I missed the 7 day cut off for cancellation and was therefore billed 30.00 per month. I did cancel within a one month period. So I expected to be billed for one month only. The time following this incident, my credit card issues me a new credit card with a new number during the month of March 2012, of which I did not provide to [redacted] with. I never thought much of it thereafter, I did not review my credit card for charges,my goal was to pay off my credit card debt. Which means I charge less than 100 over the last two years. If I happened to I did not see a charge. I am going to check to see how far back I might find a statement that would support what I am saying.I was viewing my bill during the month of May and noticed that [redacted]" billed me for a monthly charge. I actually had not received an email from them, since January of 2012, during January 2012, I received an email from them. I do not know how they obtained my new credit card number, due to the time passed, it is almost impossible for me to find notes that I took during cancellation. The person that I spoke with from the company said there had been no activity on the account since it was opened. I know I called an cancelled services with them. When I make my payments to my credit card company lately, they keep referencing my old account number. I actually had to point out that they were not referring to my credit card number that I was calling to make a payment on.Also recently with this credit card company, they called me to remind me that I had missed my payment. I informed them that I would make the payment as soon as I got home and I did. About a week later, I received a call from them and they wanted me to pay the current months payment and the upcoming months payment, I informed them that I made the payment already. I did have a copy of my payment and did not give them authorization to take money from my account. When I went to make my May payment, I found out that they had billed my checking account without my consent for 140.00+, and I had already scheduled another payment to them within this thirty day time frame. My checking account was overdrawn and I received a 30.00 charge, I cancelled the May payment. When I make a payment online it is not a scheduled payment, I make sure that it is a payment to be withdrawn/posted within a 2-3 day time frame. Their information showed that it was a scheduled payment for later. I did file a complaint with them regarding the unauthorized payment withdrawal from my account.I cannot figure out how [redacted]" obtained my new credit card number. Bottom line is that I have been billed for services that I know I cancelled, in the event that I failed to cancel, my question is how did they obtain my new credit card number. I was never contacted my the company inquiring about the credit card number changed. The best I can figure is that Juniper Credit Card Services provided this information to them or they are one in the same companies. If there are problems it is related to their computer change over, they changed updated their web page. After this event, I deleted all of my current information and make my payment by phone.My account balance seems to have inflated. I have made my payments regularly with this company, with the exception of two times. One of these times recently in April/May this occurred.Desired Settlement: Billing for [redacted] be deducted from my account (500.00) and a 30.00 overdraft fee be refunded to me for drafting from my checking account.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

July 30, 2013

We are in receipt of your recent correspondence forwarded to Barclays Bank Delaware (‘Barclaycard’) from the Revdex.com of Delaware. We understand your concerns regarding the recent transactions and payments on your account and would like to respond accordingly.

We regret any inconvenience you have experienced while attempting to resolve this issue. Our records indicate that you originally contacted us in May regarding the transactions from [redacted]. At that time, our agent spoke with a representative from [redacted] and confirmed they issued a credit for the most recent charge of $29.95 and canceled your subscription as of that date. Prior to this interaction in May 2013, we have no record of any other disputes related to this reoccurring transaction nor was your MasterCard account number ever changed during the time the merchant billed you.

Your correspondence also mentioned a payment that was drafted from your checking account without your authorization. We have no record of this payment being made over the phone with one of our agents but was made through our customer website. Since it doesn’t appear we made any error in applying payments as you requested, we are unable to refund any overdraft fees your bank may have accessed.

[redacted] we hope this information clarifies matters for you. If you have any questions, please contact me at [redacted]. My office hours are from 8:00 a.m. to 5:00 p.m., ET, Monday through Friday.

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Description: BANKS, CREDIT CARDS & PLANS

Address: PO Box 8828, Wilmington, Delaware, United States, 19899

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