Barclays Bank Delaware

Review: On December 24, 2013, I deposited a Barclaycard convenience check for $400 via mobile phone to my checking account at People's Bank in Fairfield Connecticut. On December 27, 2013, People's Bank notified me that the date had expired on the check I deposited and as a result Barclaycard has declined to honor the check. In the meantime, Barclaycard debited my credit card account for the $400 plus a $16 balance transfer fee.

I called Barclaycard around January 6, 2014 after I noticed the error and that they had made no attempt to correct it on my account. I explained to the representative that the $416 debit to my account was an error since the check was not honored by them due to the expiration date. I waited on the phone for about an hour and a half for the representative to "look into the matter" only to let me know that I will have to wait 2 weeks for the matter to be resolved.

When I checked my credit card account around January 10 I noticed that they credited my account for $420. However, at the same time they again debited my account for $421.

I again called Barclaycard to try to straighten out the matter and after holding on the phone for about 2 hours, I was told that they will look into it. Today is January 21, 2014 and $400 is still showing as a debit on my account. They have since credited the $21.

I never received the $400 my account is being charged for and my bank has no record of the check being honored or deposited to my account. It is very time consuming for me to keep calling the Barclaycard to correct their mistake and I am afraid if it is not corrected, I may forget to follow-up.

Will you please help?

Thank you.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

February 4, 2014

RE: Upromise MasterCard account ending in 1392

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry and are pleased to have been able to assist you with the matter. Under separate cover, we sent you a detailed response of the investigation and actions taken to bring positive closure to this situation. Please allow 7-10 days for that response to be received through the mail.

It is our goal to provide exceptional service and it is our hope we have met your expectations.

If you have not received the detailed response or have additional questions, please contact our office at [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I called in today which is July 9 for a increase now I had a BK chapter 7 when I opened this acct the credit rep seemed to keep going on about that which I feel us discrimination since I had it when I opened the card never had any Lates explained the circumstances and still was declined. I then asked for the corporate number which he lied on a recorded line and stated there wasn't one .also a hard inquiry was pulled instead of a softDesired Settlement: I want my increase or the inquiry removed

Business

Response:

P.O. Box 8885

Review: In July 2014 I was unable to made my monthly payment, so in August I inform Barclaycard that I was have finicinal problems and asked could I make arrangement to pay the balance. The person that I spoke to said that his name was [redacted], I was told by him that the late fee would be waive and just continually to make my month payment. So when I receive my monthly statement I notice that my account wasn't coming down it was up by a hundred dollar more. So I contact customer service and this time I spoke to [redacted] I was told by him that I need to make a payment before the due date and that he would waive three month late fee and with in those three month that my account would be current. So I ask that he send me a agreement in write he reply that he would. then I ask that the account be close out and that I will continually to make payment till I pay them in full. I never receive any agreement and I have made payment and the account keep getting large and they tell me that they cannot give me a payment arrangement to pay them back that I need to seek credit counsel.Desired Settlement: I would like a affordable payment plan to pay out my account, and for Barclaycard to stop add on all these high charges and let me pay off the original balance before they attached all the unnecessary charges

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 October 16, 2014 [redacted] Re: Barclaycard Financing Visa Card account ending 9592 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of the President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely,

Consumer

Response:

Review: I was contacted by Barclays customer service on 2/5 or 2/6/14 to update my account. I made a payment of 12.13 on 2/7/14, which I was told would bring my account up to date and reset the minimum payment. This did not reflect on my account. I kept being charged late fees and penalties (a late fee brought my account over its credit limit; this was not corrected either). On 2/28/14, I was on the phone for over 45 minutes with a customer service rep trying to adjust this, fruitlessly. I will pay my February and March balances when these fees are removed and the minimum payment is updated.Desired Settlement: Late fees and penalties removed from minimum payment, since I was misled by customer service.

Business

Response:

P. O. Box 8885

Wilmington, DE 19899-8885

April 11, 2014

RE: Barclaycard Rewards MasterCard account ending 0380

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. Under separate cover and on April 11, 2014, we sent you a detailed response of the investigation and any actions we may have taken. Please allow up to 7-10 days receive this in the mail.

If you do not received the detailed response or have additional questions, please contact our office at [email protected] or by calling me directly at[redacted]. My office hours are normally 9:00 a.m. to 6:00 p.m. ET Monday through Friday. It is my pleasure to have been of service.

Review: I signed up for a US Airways VISA credit card administered by Barclays Bank in November. I received word that I was approved by I never received a Credit Card. In January, I received a bill with late fee. I contacted Barclays about this and they responded that they needed additional address information to send my credit card. I provided the information via their website. In February, I received another statement but no credit card. I contacted Barclays and expressed my concern that my card could have been stolen. They did not respond. I contacted them last week and told them to refund y $89.00 annual fee and cancel my account. They cancelled my account but refused to refund me my $89,.00. I think such service in an age of credit card fraud is very poor. I would hope they would understand my concern and return my money. Many thanks, CDR [redacted] USN (Retired)Desired Settlement: Barclays should refund my $89.00 for a service they never provided.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

March 18, 2014

Re: US Airways MasterCard Account ending 5108

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry and are pleased to have been able to assist you with the matter. Under separate cover and on March 18, 2014, we sent you a detailed response of the investigation and actions taken to bring positive closure to this situation. Please allow up to 7-10 days receive this in the mail.

It is our goal to provide exceptional service and it is our hope we have met your expectations.

If you have not received the detailed response or have additional questions, please contact our office. It is our pleasure to have been of service.

Review: Applied for the priceline visa and was denied. My credit is in good standing. My father and mother was both approved. I called them to try to dispute the denial, and they told me I was not "fit" enough to have the card. Unfriendly customer service, will not work with you. I wanted to take a trip, customer service rep hung up on me after she couldn't figure out what to do.Desired Settlement: I would like my priceline visa to be approved. I believe I was treated very unfairly.

Consumer

Response:

Review: On February 4th Barlclaycard charged my USAA Checking 16.57. The 16.57 was cleared from that account on the 4th. Barclay card then repeated the transaction on the 13 and 14th of of February even though the balance at that time would have been a 0 balance. I have been in contact through phone and the website. I have terrible issues with customers service. They insist they never received payment to check with USAA. I checked with USAA and this is what they had to say:

"Dear Mr. Kane,

I want to thank you for your follow up email regarding your account. Our records show the Barclay withdrawal for $16.57 cleared your account on February 4, 2014. The merchant however submitted an additional request for the same amount on February 10 and February 13, 2014 which caused the additional fees. At this time I have requested for your closure request to be expedited. If you have any further questions please reply back to this message or call us at 1-[redacted] during our hours of operation.

Thank you,

Robert Casiano

USAA

USAA means United Services Automobile Association and its affiliates."

The balance at Barclaycardus should be 0. I have made the payment but it shows I owe 16.57 so today the 21st I contacted Barclaycardus by phone since they kept replying with canned emails. The representatives at first said the same that I owed then after investigation. They looked into it then said I made double payments this isn't the first time I had issues with the website. I asked to speak to a manager and advised the manager I was now recording to hold the representative accountable and they refused to carry forward the call. I believe Barclaycardus is aware they are trying to rip me off and do not want it to be recorded as evidence. I went to file this bob report and it had the executive office number so I called that and spoke to Elizabeth. She advised me they were recording so I advised her that I would be recording as well to ensure the integrity of the call and she immediately said the call could not carry forward. I believe that the reason for this is because after reviewing the account they are aware that the tactics they are performing are questionable. USAA has showed the payment has been posted and I only owed 16.57 I will not speak to Barclaycardus without being able to record the conversation myself. They were eager to close out the account and collect the 16.57 but I'm not paying what I already paid.Desired Settlement: Fix the bill I already paid the 16.57 so show that I have a 0 balance. Then close my account do not contact me again what so ever by mail, phone, or telegram.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

March 28, 2014

Re: Barclaycard Financing Visa account ending in 3969

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. Under separate cover, we sent you a detailed response of the investigation and any actions we may have taken. Please allow up to 7-10 days to receive this in the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. My office hours are normally 9:00 a.m. to 6:00 p.m. ET Monday through Friday.

Review: I spoke with a customer service representative with Barclaycard on 04/10/2015. At that time I explained to the individual that we moved in 09/2014. She offered to assist in bringing the account current. I agreed to make a payment in the amount of $427 that day and set another payment to be process on 05/06/2015 in the amount of $220. On 05/01/2015 the payment in the amount of $220 was processed. I then received a statement for an amount due in the amount of $211.25 by 05/28/2015. On 05/20/2015 I contacted Barclaycard an advised them of their mistake. The individual I spoke with in the collections department advised the only way to correct the problem would be to refund the payment and for me to resubmit payment prior to 05/28/2015. I agreed. On 05/21/2015 at approximately 6:09am I received a call from Barclaycard representative [redacted] who stated she would like to set up payment arrangements because my account is 138 days past due and $1539.09 is due at this time. I advised her there had been a mistake and requested a supervisor. I then spoke with Cara, the supervisor, who attempted to reiterate [redacted]'s claim. Once I logged on to my account online I realized not only does it show the amount above due, but my account has been closed! In the event this is the case I would like a refund for all payments made in 2015. I also have a payment scheduled to be received by Barclaycard by 05/28/2015 in the amount of $230.44.Desired Settlement: I would like for Barclaycard to either reopen the account or issue a refund in the amount of $657.44

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 June 12, 2015 [redacted] RE: Barclaycard with ITunes Rewards Visa account ending 7818 [redacted]

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8 a.m. to 8 p.m. ET Monday through Friday. Sincerely,

Review: I have two Wal-Mart charges on my credit card. One was from a store in Albuquerque, NM on 11/29/2013 for $95.66. The other charge was from a store in Oklahoma City, OK on 12/1/2013 for $101.71. I called Barclay to dispute these charges, as I have not travelled to those cities, nor have I shopped at Wal-Mart in at least a year. A claim was filed, and a couple weeks later I received a message from Barclay that, because they were able to retrieve a merchandise receipt with signature from Wal-Mart, they were closing my claim.

I called Barclay back and requested they reopen my claim. In order for them to reopen my claim, I needed to respond to a letter they would send in the mail to me, and write a letter back explaining my case. Once my letter was received, I was told they would reopen my claim. Well, that letter from Barclay never arrived. I called again and tried to find out more information. Both times I was put on hold with their Dispute team for over 20 minutes before the connection was finally lost.

I have tried emailing Barclay through the messaging on my account. I received a standard message back, apologizing that they could not help me via the message service, and for me to call their dispute number. The response Barclay sent made me feel that my request was not taken seriously. I emailed again, pointing out how I had asked a specific request that was not taken into consideration. Once again, I received the same exact standard message back.

I refuse to waste any more of my time sitting on hold, and I refuse to pay about $200 of someone else's purchases. I have plenty of proof that I'm happy to share which shows that I was not in Oklahoma or New Mexico during the dates provided above.Desired Settlement: Refund the disputed charges without any additional hassle.

Business

Response:

P.O. Box 8885

Review: I was approved for a proceline visa card with and AAPR of 14.99 %

I acculateed thousands of points which I called to covert to cash in the amount of $62.00

I spoke to an agent and she guaranteed me that I would receive my chack in the mail withing 7 days, but it has been months and I have no rececived any check. I have called customer service, but it to no avail. I have benn left on hold for 20 minutes and the situation was unsolved. I have called again, the agent hanged up the phone.They closed my account without my permisssion and they have yet to issue me the $62.00 in cash which I am entilted to. last month they sent me a Barclys master casrd with an APR of 21.99%.Desired Settlement: They need to issue me my check and reopen my priceline visa card with the promised apr of 14.99%

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

October 9, 2014

RE: Priceline Visa account ending 2192

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.

Review: On February 25, 2013, I purchased a MacBook Pro from Apple's website. I selected an offer that allowed for 18-month financing without interest on my Barclaycard. I was told I was eligible for this offer because my purchase was over $2000.

As the anticipated expiration date of the 18-month promotional rate approached, I logged into my account to pay off the remaining balance due and avoid interest charges. However, upon logging in I discovered that the promotional rate had erroneously expired early, and that I had already been charged interest for the past several months. It appears that they only gave me 12 of my promised 18 months without interest.

When I noticed this mistake on July 12th, 2014, I immediately contacted Barclaycard using their messaging system and asked them to confirm the correct expiration date. They responded that the deferred interest promotion had expired on March 8, 2014, with no further explanation given.

I sent another message on July 25th, 2014, asking them to investigate, suggesting that maybe there had been some mistake. They responded that they would indeed investigate and get back to me in 7-10 business days.

I waited until August 15th, 2014 (far longer than 7-10 business days) to send yet another message asking them to investigate this, and received a response reassuring me that it would indeed be looked into.

It has now been almost an entire month since I received this 2nd message promising to look into the problem, and I have heard nothing. I feel like I am being avoided by customer service, and am extremely annoyed that this simple problem could not be resolved more efficiently and professionally. There is no reason I should be required to pay for the interest erroneously billed to me for this purchase.Desired Settlement: Remove all interest charged to my account and allow me the opportunity to pay off the remaining balance immediately.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

September 18, 2014

RE: Barclaycard Financing Visa Card account ending 0789

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.

Sincerely,

Review: On May 19, 2015, I received an email from Barclaycard that I was getting close to my limit. I logged onto my account online, knowing that I shouldn’t be close to the limit and found two charges (Finish Line for $174.88 and Converse for $108.63) on my account on May 16, 2015 that I did not make. I immediately called Barclaycard and was told that the charges were not posted and that it takes up to 48 hours to post so I needed to call back the next day. As it was over 48 hours since the transaction, I again looked at my account online and found that they both posted on May 18, 2015, so I called Barclaycard back. The person that I spoke with informed me that the charges did in fact post on May 18, 2015 and she would file a 'dispute' case, close my credit card and issue a new one. She told me that my card was actually swiped at both merchants in [redacted] (which is 2+ hours away from my home) and asked me if anyone else had access to my credit card. I am the only one with access to my card. I, in fact, had used my card that day in Midland County (again 2+ hours away from [redacted]). Well, almost a month went by and I had not heard anything from Barclaycard, so I called them on June 12, 2015. I was then informed that they had received a copy of the transaction from one of the merchants 'Finish Line' and it has my signature is on it, so it is valid. They have yet to receive anything from the other merchant 'Converse' and it has been almost two months. I again stated to Barclaycard that I did NOT make either of these purchases and did not authorize the use of my card for either of these purchases. I was then sent me a copy of the transaction in which I supposedly signed along with a dispute form. The signature on the transaction for the purchase is clearly not my signature. It appears to be a scribble. I completed the form and faxed it to Barclaycard on June 17, 2015. It is now July 2, 2015 and I have not heard anything from Barclaycard, so I called them. I was first told that Barclaycard was waiting for me to send a letter to them regarding the charge for 'Converse' and that is why there is a hold up on that one. I asked the person why I have never been informed of this. She couldn't tell me why. However the one for 'Finish Line' is still being disputed. Then I was told that they are both in the dispute stage and I just need to wait for the investigation to be completed. I have been a customer of Barclaycard for many years, have maxed out the card several times and paid it off each time. I have NEVER been late on my payments and have NEVER disputed a transaction before. I understand that it may take some time to do their ‘investigation’, however I am very frustrated that they have not resolved this as it has now been almost two months.Desired Settlement: They need to remove the two charges from my account. One is $174.88 and the other is $108.63.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 July 10, 2015 [redacted] Re: Barclaycard Rewards MasterCard account ending in 3455 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: Barclay's Bank is reporting an account on my credit report that does not belong to me. The account number as listed on my credit report is [redacted] (the last four digits are omitted from my credit report). I requested a debt investigation as allowed under section 623 of the FCRA (i.e. copies of statements, signature, etc.) for this account, but did not receive a response. Per FCRA, a tradeline must be deleted if the creditor does not respond or produce requested documents within 30 days.Desired Settlement: I demand that this account be deleted from my credit reports, namely [redacted]

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

October 1, 2014

Re: Carnival MasterCard Account ending in 1207

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET, Monday through Friday.

Review: I was charged an incorrect fee for a balance transfer on my Barclays Arrival MasterCard on 04/23/15. I was charged $320, representing 4% of the balance transferred ($8,000 x 4% = $320) but the promotional balance transfer offer I received offered a fee of 1%, and not 4% (I can provide copies of the offer and balance transfer checks attached to the offer from Barclays).

The balance transfer offer I received offered “0% promotional APR through at least 09/01/16” and “either $5 or 1% of the amount of each transaction, whichever is greater, for transactions that posted to the account by 05/01/15.” The only reference to a fee of 4% being charged related to transactions posting to the account after 05/01/15.

I contacted Barclays customer service on 04/26/15 and 04/27/15 and representatives explained that the check that I used (check #5363 for $8,000) was not subject to the promotional offer and %1 fee—even though the check was attached directly to the offer—and was subject to a 4% fee.

The Barclays offer unfairly misrepresents the terms of the promotional offer and any reasonable customer would conclude that the checks attached to the offer were subject to the promotional terms offered in the adjacent and attached page (i.e. 1% fee and not 4%). Providing misleading promotional materials offering someone a 1% fee and then charging them 4% is a clear example of a ‘bait and switch’ and an abhorrent business practice to follow. I ask that you credit my account appropriately and review your marketing materials and practices before misleading and taking advantage of other customers.Desired Settlement: I’d like an adjustment (i.e. credit of $240 representing a reduction of 3%) to the fee I was charged on my Barclays Arrival MasterCard on 04/23/15. I was originally charged $320, representing 4% of the balance transferred ($8,000 x 4% = $320), however, the promotional balance transfer offer I received offered a fee of 1%, and not 4%. I ask that Barclays credit my account appropriately and that they review their marketing materials and practices before misleading and taking advantage of other customers.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 May 7, 2015 [redacted] RE: Barclaycard Arrival MasterCard account ending in 5125 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I applied for a US AIRWAYS Mastercard in June. I made my first purchase of $1.01 on June 12, 2014 and my first payment of $91.00 on June 13, 2014. My first statement was June 19, 2014 which clearly show's the first charge and payment. The Terms of the agreement clearly state "Bonus Dividend Miles: Forty thousand (40,000) bonus miles will be awarded in the first billing cycle in which you have made a purchase or balance transfer (that is not later returned or rescinded) and your Annual Fee has been paid if applicable".

My second statement, July 2014, came and went, still no bonus miles. Now, After three calls and emails to Customer Service and upcoming third statement, they now want me to make a charge equal to the annual fee in order to get the bonus miles (per conversations with two three different Account Managers). That is not in the terms of agreement.Desired Settlement: I want the 40,000 miles I was entitled to as of the first billing statement in accordance with the terms of agreement.

I want an apology for the several hours I spent on the phone and writing to this horrible company

I want my annual fee refunded and/or an additional 40,000 miles for my time and trouble

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

August 26, 2014

Re: US Airways MasterCard account ending 8595

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.

Review: On march 8, 2015 I flew with 2 other companions on USAIRways & we had 3 regular bags to be checked. We checked in at the kiosk, the kiosk told us that our baggage would cost $255, we proceeded to the check in counter to get this remedied- the clerk was no assistance, told me to pay it & then call my credit card company (Barclays representing my USAIRways MasterCard,). I explained to her that free baggage (1 per person in my travel party)- she said there was nothing she could do.

I called USAIRways MasterCard later on 3/8, there was a manager named [redacted] is the code he gave me) that said the charge had not posted & he couldn't reverse it till it did. He said he would fix it & call back on Wed (3/11), that never happen.

I called on 3/11, told that I could not speak to a manager, they would call me back in 24-48 hours.

I called again on 3/16, explained my case again- they finally filed a dispute- I said that a despute was not needed because this fee was charged in error- the free baggage is a perk of my card. They said there was nothing they could do- I asked to speak to a manager- again they would not connect me & one would call back in 24-48 hours

Received a call from a manager on 3/20 (not really the 24-48 hours promised), I missed that call because I was at my daughters choral concert- called back- pleaded my case again, asked to speak to a manger, was told that none were available & they would call me in 24-48 hours

This brings us to 3/21, a manager did call, she had the idea to place a 3 way call between herself, usairways (airline) & myself... we were on hold for 30 minutes waiting for a customer representative- she told me that she couldn't hold anymore & to continue to hold on the call & report back to them (USAIRways mastercard) of the result- when she hung up her phone- I was disconnected with USAIRways (Airline)

So... I decided to call USAIRways (Airline) back- I have been on hold for 2 hours (i am still holding... this may never end)with the airline (i really wish I was kidding)-Desired Settlement: I want my $255.00 credited to my account & an apology for the time I have wasted on this.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 April 13, 2015 [redacted] RE: AAdvantage Aviator MasterCard ending 6464 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m., ET, Monday through Friday. Sincerely,[redacted]

Review: On June 25th, I reported a dispute for an unauthorized merchant charge made on my Barclay’s master card Account ending in 0542, by a company called [redacted] dated 6-18-2014 in the amount of $50.00. I was given case# DP [redacted], and was told that it was be investigated and someone would contact me. So I checked online on the 30th of June to see what the status was on the dispute, and I saw that [redacted] had made another unauthorized charge of $50.00 on 6-28-2014. I called customer service on June 30th and asked about the charge, which was still pending at the time. The customer service rep said that they couldn’t tell if it was another charge or whether it had something to do with my dispute that was made with case# DP [redacted]. So I called back today 7-2-2014, due to the charge was no longer pending, and I placed a dispute with the second unauthorized charge Case# DP [redacted], making it a total amount of $100.00 from 6-18-2014 & 6-28-2014. The thing that made me escalate the phone call to a manager is because, while I was talking to the representative, he told me that one of the charges was made on my card ending in 0542, and then the other charge was made on the card ending in 0559. Which is very scary, only because the card ending in 0559 is my husband’s card, which we have never activated. This is because we ended up applying for a credit card under his name, separate from mine and I no longer needed him as an unauthorized user, so we never activated the card. The only card under my account that was activated ends in 0542. I told the representative that I wanted to speak with a manager. The manager called me back 3hours later, I received a call from manager Kirt and he explained that they are still disputing the charge, because [redacted] is saying that the charge is valid. However, I contacted [redacted] on 6-30-2014 after speaking with BarClay regarding the second charge that was made on 6-28-2014, and I asked a representation from [redacted] to see if they could find an account under my name and/or address. The representative said that she could not find anything under my information, because they do not offer service in Canton, Ohio. I explained this to Kirt (Barclay manager), but he said that they still to give the company a chance to provide proof. I would like to have this issue resolved as soon as possible.Desired Settlement: I want my Barclay account to be refunded $100.00 total from the charges made on 6-18-2014 & 6-28-2014. Case# [redacted]. Also, I want to close out the account, due to fraudulent activity.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

September 4, 2014

RE: Barclaycard Rewards MasterCard account ending 0542

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.

Review: On numerous occasions I have informed Barclays representatives that Barclays was in violation of state of Wisconsin law - Wis. Stat. Ann. § 893.42; Wis. Stat. Ann § 893.05 – and thus also in violation of the State of Wisconsin Consumer Act (“WCA”) – for the continued reporting of a disputed account for longer than the six (6) year statute of limitations reporting period.

The state of Wisconsin (and Mississippi – the only two states in the country) follows the minority rule with regard to their states statute of limitations, holding that expiration of the statute of limitations extinguishes the right as well as the remedy. Klewer v. Cavalry Investments, LLC, No. 01-C-541-S, 2002 U.S. Dist. LEXIS 1778 at *6-*8 (W.D. Wis. Jan. 30, 2002); F[redacted] (Wis. 1945); and Wis. Stat. Ann § 893.05.

Under state of Wisconsin law, reporting or attempting to collect an extinguished, time-barred, debt violates both state of Wisconsin and federal statutes, including several provisions of the State of Wisconsin Consumer Act (“WCA”); the Fair Credit Reporting Act (“FCRA/FACTA”); and the Fair Debt Collection Practices Act (“FDCPA”). Thus, reporting such misrepresents the legal status of the debt; and state of Wisconsin and federal law bars any attempted collection or reporting of the debts in which the state of Wisconsin statute of limitations has expired. Id.

I also have notified Barclays that I have also disputed the extinguished “account” with the national credit reporting agencies more than once and Barclays verified the information – without noting that the account was disputed – in violation of state of Wisconsin and federal statutes as referenced above.

I subsequently applied for credit and was denied.

In a communication with a representative from Barclays executive offices, I was informed that Barclays is not subject to state of Wisconsin laws – either the state of Wisconsin statute of limitations laws; or state of Wisconsin consumer protection laws.

These statements are highly without merit.

Barclays conducts business in the state, collects money from consumers in the state, authorizes purchases in this state, etc.

Notwithstanding that "argument" - Barclays can certainly not claim that Barclays is not subject to federal law - including, but not limited to, 15 U.S.C. § 1681 - the Fair Credit Reporting Act, etc. - and the violations of Barclays thereunder.

Because of Barclays action, or inaction, the above violates several provisions of the State of Wisconsin Consumer Act (“WCA”); Wis. Stat. Ann. § 893.42; Wis. Stat. Ann § 893.05; the Fair Credit Reporting Act, 15 U.S.C. § 1681 et seq (“FCRA”/”FACTA”); and the tort of negligent training and supervision.

I request someone at Barclays contact me forthwith in order to resolve these matters amicably at [email protected].

Very truly, [redacted]Desired Settlement: I request someone at Barclays contact me forthwith in order to resolve these matters amicably at [redacted]

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

July 29, 2014

RE: Barclaycard Account ending 3406

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8:00 a.m. to 5:00 p.m. ET Monday through Friday.

Review: I received a promotion letter which declared 0% on balance transfer and purchase for 18 months. I applied over through internet as mentioned on letter.

I ended up receiving a credit card offering no such benefits. I believe it was a false advertisement and misled consumers.Desired Settlement: Received card which offers such benefits as mentioned on advertisement.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

July 1, 2014

Re: Barclaycard Rewards MasterCard Account ending in 4217

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8:00 a.m. to 5:00 p.m. ET Monday through Friday.

Review: We have been Travelocity AMEX customers since 2007 and have been really happy with the card until the past year or so. Something has changed on our account and the fraud parameters have been tightened so much we are anxious about using our card at our local grocery store with the possibility it will be denied as a precaution. This started a while back and I'm not sure what changed on our account but this is the most sensitive card I have ever had. It rejects charges consistently on a monthly or twice a month basis when we are making very normal charges. I always call in and spend a lot of time retelling the story of what happened and usually after the supervisor sees that it was overly sensitive they give me some type of credit with points or waiving interests and always promise they will send my account off to be reviewed to see if the fraud parameters can be loosened so that my card is not consistently being denied and we will be able to use our card with confidence. My preference is to have the fraud parameters removed from my card completely if there is no way to tweak them or loosen them so it doesn't deny transactions. We have had our card denied at restaurants, grocery stores and other retailers. This is a very embarrassing event to have a card denied especially when at dinner with friends or family and knowing that you have 10's of thousands of dollars available on the credit line everyone gives you that look like I didn't pay my bill or something and I'm a dead beat. This also happens regularly at our local Walmart in the city we reside in. It happens there all the time. It is humiliating to have this happen so often at our local grocery store when we are just trying to buy groceries for the week. The managers and supervisors in the past have always given me credits and some type of compensation when I call in to complain about the denials and promise it will get sent off and hopefully fixed but it appears that it is not possible to fix this or it hasn't made it to the right person. I would prefer to keep my card and continue to use it as we do like the card but I am at my limit and will not continue to use it if this situation is not addressed and fixed. I don't want to have to think about if its going to be declined or not when making normal charges. We feel like we spend a lot of money on this card and spent over 100k on it last year and over 500k in the past few years. I know other banks would like to enjoy all the transaction fees that comes with this many charges. The most recent occurrence was this past Friday the 23rd at Walmart. My wife and I had a baby on the 12th and this was literally the first time my wife had left the house to get out for a few minutes and we went to Walmart while my parents watched our baby and other kids. We were just going to do some grocery shopping and pick up a few things for the baby. We spent a little over $220 which is about $50 more then we usually do but when you spend 100k a year on a card I wouldn't think anyone would bat an eye at $220 but Barclay seems to think it was a fraudulent call even after the notes on the account clearly state to let transactions go through on this account. The transaction was denied and my wife and I were embarrassed in front of the cashier and other customers waiting in line behind us. I cracked an insecure joke to make the situation light and gave them another card that processed the transaction without problem. I didn't hear anything from Barclays all night and the next morning I was trying to get the kids out to a tball game and I get an automated call asking if I authorized the transaction which of course I said I did and it said my card was active again. My first thought is if it was really a precaution for fraud why would they wait until the next day to contact me to warn me of the fraud? I didn't get a chance to call in and complain about this ongoing problem until today. I called in and spoke to a female first level response who basically sounded like a robot and stated it was a precaution and sorry for the inconvenience. I asked to speak to a supervisor because not only did I want the points from that transaction that was mistakenly denied I also wanted points or something to compensate me for the embarrassment at the grocery store, dealing with the call when trying to get out the door for the tball game and for having to call in and explain the issue with the card. I was transferred to supervisor [redacted]E and he was a robot as well who could only say he was sorry but there was nothing he could do. I told him that was a lie and that every time this has happened I have been given points and a request has been sent out to a group that would research it to try to prevent it in the future but this fell on to dead ears with [redacted] and he said some options would be, get this, "for me to call Barclays before I go to the grocery store and tell them I am going there and to please approve the grocery transaction. I thought he was joking but he wasn't so I said please think about what you are saying your asking me to call you guys before I make transactions so you guys can approve grocery chargers every week or several times a week. I told him that is not a solution. He also told me to have the merchant call Barclays at the time of the denial and that would allow them to approve the charge. Although I understand this I tried to get him to understand that after they ring up all of our items there are people ready to check out and nobody wants to wait for me to tell them to hold on so we can have it preapproved it will only take 10 to 15 minutes. That would probably get me ran out of town. I don't think either of those are real solutions as they both require me to spend unnecessarily extended times when I'm trying to buy groceries on a card I spend 100k a year on. I have asked many times to have the fraud kick in at $500 or 1k but not $200 dollars. He basically would not budge and wouldn't even give me points for the transaction that I was denied making. I requested for 5k in points as this was given to me in the past for this very same situation. Now that I have spent this much time writing this up and all the time on the phone I am requesting 50k in points to make the situation right. My true goal is to get it where my card will not deny me for normal charges and I can use it with confidence. I am going to give it till the end of the summer and if it keeps happening and nobody is going to compensate me I'll be forced to take my business elsewhere.Desired Settlement: 50k in travel points is desired for the above issue.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

June 12, 2014

RE: Travelocity Rewards American Express account ending 1915

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8:00 a.m. to 5:00 p.m. ET Monday through Friday.