Barclays Bank Delaware

Review: I have two Wal-Mart charges on my credit card. One was from a store in Albuquerque, NM on 11/29/2013 for $95.66. The other charge was from a store in Oklahoma City, OK on 12/1/2013 for $101.71. I called Barclay to dispute these charges, as I have not travelled to those cities, nor have I shopped at Wal-Mart in at least a year. A claim was filed, and a couple weeks later I received a message from Barclay that, because they were able to retrieve a merchandise receipt with signature from Wal-Mart, they were closing my claim.

I called Barclay back and requested they reopen my claim. In order for them to reopen my claim, I needed to respond to a letter they would send in the mail to me, and write a letter back explaining my case. Once my letter was received, I was told they would reopen my claim. Well, that letter from Barclay never arrived. I called again and tried to find out more information. Both times I was put on hold with their Dispute team for over 20 minutes before the connection was finally lost.

I have tried emailing Barclay through the messaging on my account. I received a standard message back, apologizing that they could not help me via the message service, and for me to call their dispute number. The response Barclay sent made me feel that my request was not taken seriously. I emailed again, pointing out how I had asked a specific request that was not taken into consideration. Once again, I received the same exact standard message back.

I refuse to waste any more of my time sitting on hold, and I refuse to pay about $200 of someone else's purchases. I have plenty of proof that I'm happy to share which shows that I was not in Oklahoma or New Mexico during the dates provided above.Desired Settlement: Refund the disputed charges without any additional hassle.

Business

Response:

P.O. Box 8885

Review: On February 4th Barlclaycard charged my USAA Checking 16.57. The 16.57 was cleared from that account on the 4th. Barclay card then repeated the transaction on the 13 and 14th of of February even though the balance at that time would have been a 0 balance. I have been in contact through phone and the website. I have terrible issues with customers service. They insist they never received payment to check with USAA. I checked with USAA and this is what they had to say:

"Dear Mr. Kane,

I want to thank you for your follow up email regarding your account. Our records show the Barclay withdrawal for $16.57 cleared your account on February 4, 2014. The merchant however submitted an additional request for the same amount on February 10 and February 13, 2014 which caused the additional fees. At this time I have requested for your closure request to be expedited. If you have any further questions please reply back to this message or call us at 1-[redacted] during our hours of operation.

Thank you,

Robert Casiano

USAA

USAA means United Services Automobile Association and its affiliates."

The balance at Barclaycardus should be 0. I have made the payment but it shows I owe 16.57 so today the 21st I contacted Barclaycardus by phone since they kept replying with canned emails. The representatives at first said the same that I owed then after investigation. They looked into it then said I made double payments this isn't the first time I had issues with the website. I asked to speak to a manager and advised the manager I was now recording to hold the representative accountable and they refused to carry forward the call. I believe Barclaycardus is aware they are trying to rip me off and do not want it to be recorded as evidence. I went to file this bob report and it had the executive office number so I called that and spoke to Elizabeth. She advised me they were recording so I advised her that I would be recording as well to ensure the integrity of the call and she immediately said the call could not carry forward. I believe that the reason for this is because after reviewing the account they are aware that the tactics they are performing are questionable. USAA has showed the payment has been posted and I only owed 16.57 I will not speak to Barclaycardus without being able to record the conversation myself. They were eager to close out the account and collect the 16.57 but I'm not paying what I already paid.Desired Settlement: Fix the bill I already paid the 16.57 so show that I have a 0 balance. Then close my account do not contact me again what so ever by mail, phone, or telegram.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

March 28, 2014

Re: Barclaycard Financing Visa account ending in 3969

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. Under separate cover, we sent you a detailed response of the investigation and any actions we may have taken. Please allow up to 7-10 days to receive this in the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. My office hours are normally 9:00 a.m. to 6:00 p.m. ET Monday through Friday.

Review: I signed up for a US Airways VISA credit card administered by Barclays Bank in November. I received word that I was approved by I never received a Credit Card. In January, I received a bill with late fee. I contacted Barclays about this and they responded that they needed additional address information to send my credit card. I provided the information via their website. In February, I received another statement but no credit card. I contacted Barclays and expressed my concern that my card could have been stolen. They did not respond. I contacted them last week and told them to refund y $89.00 annual fee and cancel my account. They cancelled my account but refused to refund me my $89,.00. I think such service in an age of credit card fraud is very poor. I would hope they would understand my concern and return my money. Many thanks, CDR [redacted] USN (Retired)Desired Settlement: Barclays should refund my $89.00 for a service they never provided.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

March 18, 2014

Re: US Airways MasterCard Account ending 5108

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry and are pleased to have been able to assist you with the matter. Under separate cover and on March 18, 2014, we sent you a detailed response of the investigation and actions taken to bring positive closure to this situation. Please allow up to 7-10 days receive this in the mail.

It is our goal to provide exceptional service and it is our hope we have met your expectations.

If you have not received the detailed response or have additional questions, please contact our office. It is our pleasure to have been of service.

Review: I was contacted by Barclays customer service on 2/5 or 2/6/14 to update my account. I made a payment of 12.13 on 2/7/14, which I was told would bring my account up to date and reset the minimum payment. This did not reflect on my account. I kept being charged late fees and penalties (a late fee brought my account over its credit limit; this was not corrected either). On 2/28/14, I was on the phone for over 45 minutes with a customer service rep trying to adjust this, fruitlessly. I will pay my February and March balances when these fees are removed and the minimum payment is updated.Desired Settlement: Late fees and penalties removed from minimum payment, since I was misled by customer service.

Business

Response:

P. O. Box 8885

Wilmington, DE 19899-8885

April 11, 2014

RE: Barclaycard Rewards MasterCard account ending 0380

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. Under separate cover and on April 11, 2014, we sent you a detailed response of the investigation and any actions we may have taken. Please allow up to 7-10 days receive this in the mail.

If you do not received the detailed response or have additional questions, please contact our office at [email protected] or by calling me directly at[redacted]. My office hours are normally 9:00 a.m. to 6:00 p.m. ET Monday through Friday. It is my pleasure to have been of service.

Review: I was on a US Airways Flight on January 19, 2014. They offered a US Airways Premier World Mastercard for $89 a year which included perks such as First Class check in, $99 companion fare etc. I applied. I had not received a response so called early in April. They told me that my credit card application had been declined but could give no reason. I reapplied over the telephone. A week later I received the attached letter stating 'too many recent applications' which is bull. This is the only card I have applied for in ages. It also states that 'A credit bureau report was not used in making the determination. I don't know if they checked and I was denied as I always pay off my credit cards and they wouldn't be earning interest or what but they have no legitimate reason to turn down my application. I am not sure if there will be a way to attach the letter or not. The numbers they have above my name are : [redacted] - I am greatly discouraged at US Airways for making this offer and my being declined for no reason.Desired Settlement: Approved US Airways Premier World Mastercard

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

May 19, 2014

[redacted]9

RE: Applications for US Airways MasterCard account

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. My office hours are 8:00 a.m. to 5:00 p.m. ET Monday through Friday.

Review: On June 25th, I reported a dispute for an unauthorized merchant charge made on my Barclay’s master card Account ending in 0542, by a company called [redacted] dated 6-18-2014 in the amount of $50.00. I was given case# DP [redacted], and was told that it was be investigated and someone would contact me. So I checked online on the 30th of June to see what the status was on the dispute, and I saw that [redacted] had made another unauthorized charge of $50.00 on 6-28-2014. I called customer service on June 30th and asked about the charge, which was still pending at the time. The customer service rep said that they couldn’t tell if it was another charge or whether it had something to do with my dispute that was made with case# DP [redacted]. So I called back today 7-2-2014, due to the charge was no longer pending, and I placed a dispute with the second unauthorized charge Case# DP [redacted], making it a total amount of $100.00 from 6-18-2014 & 6-28-2014. The thing that made me escalate the phone call to a manager is because, while I was talking to the representative, he told me that one of the charges was made on my card ending in 0542, and then the other charge was made on the card ending in 0559. Which is very scary, only because the card ending in 0559 is my husband’s card, which we have never activated. This is because we ended up applying for a credit card under his name, separate from mine and I no longer needed him as an unauthorized user, so we never activated the card. The only card under my account that was activated ends in 0542. I told the representative that I wanted to speak with a manager. The manager called me back 3hours later, I received a call from manager Kirt and he explained that they are still disputing the charge, because [redacted] is saying that the charge is valid. However, I contacted [redacted] on 6-30-2014 after speaking with BarClay regarding the second charge that was made on 6-28-2014, and I asked a representation from [redacted] to see if they could find an account under my name and/or address. The representative said that she could not find anything under my information, because they do not offer service in Canton, Ohio. I explained this to Kirt (Barclay manager), but he said that they still to give the company a chance to provide proof. I would like to have this issue resolved as soon as possible.Desired Settlement: I want my Barclay account to be refunded $100.00 total from the charges made on 6-18-2014 & 6-28-2014. Case# [redacted]. Also, I want to close out the account, due to fraudulent activity.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

September 4, 2014

RE: Barclaycard Rewards MasterCard account ending 0542

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.

Review: I applied for a US AIRWAYS Mastercard in June. I made my first purchase of $1.01 on June 12, 2014 and my first payment of $91.00 on June 13, 2014. My first statement was June 19, 2014 which clearly show's the first charge and payment. The Terms of the agreement clearly state "Bonus Dividend Miles: Forty thousand (40,000) bonus miles will be awarded in the first billing cycle in which you have made a purchase or balance transfer (that is not later returned or rescinded) and your Annual Fee has been paid if applicable".

My second statement, July 2014, came and went, still no bonus miles. Now, After three calls and emails to Customer Service and upcoming third statement, they now want me to make a charge equal to the annual fee in order to get the bonus miles (per conversations with two three different Account Managers). That is not in the terms of agreement.Desired Settlement: I want the 40,000 miles I was entitled to as of the first billing statement in accordance with the terms of agreement.

I want an apology for the several hours I spent on the phone and writing to this horrible company

I want my annual fee refunded and/or an additional 40,000 miles for my time and trouble

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

August 26, 2014

Re: US Airways MasterCard account ending 8595

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.

Review: Barclay's Bank is reporting an account on my credit report that does not belong to me. The account number as listed on my credit report is [redacted] (the last four digits are omitted from my credit report). I requested a debt investigation as allowed under section 623 of the FCRA (i.e. copies of statements, signature, etc.) for this account, but did not receive a response. Per FCRA, a tradeline must be deleted if the creditor does not respond or produce requested documents within 30 days.Desired Settlement: I demand that this account be deleted from my credit reports, namely [redacted]

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

October 1, 2014

Re: Carnival MasterCard Account ending in 1207

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET, Monday through Friday.

Review: On February 25, 2013, I purchased a MacBook Pro from Apple's website. I selected an offer that allowed for 18-month financing without interest on my Barclaycard. I was told I was eligible for this offer because my purchase was over $2000.

As the anticipated expiration date of the 18-month promotional rate approached, I logged into my account to pay off the remaining balance due and avoid interest charges. However, upon logging in I discovered that the promotional rate had erroneously expired early, and that I had already been charged interest for the past several months. It appears that they only gave me 12 of my promised 18 months without interest.

When I noticed this mistake on July 12th, 2014, I immediately contacted Barclaycard using their messaging system and asked them to confirm the correct expiration date. They responded that the deferred interest promotion had expired on March 8, 2014, with no further explanation given.

I sent another message on July 25th, 2014, asking them to investigate, suggesting that maybe there had been some mistake. They responded that they would indeed investigate and get back to me in 7-10 business days.

I waited until August 15th, 2014 (far longer than 7-10 business days) to send yet another message asking them to investigate this, and received a response reassuring me that it would indeed be looked into.

It has now been almost an entire month since I received this 2nd message promising to look into the problem, and I have heard nothing. I feel like I am being avoided by customer service, and am extremely annoyed that this simple problem could not be resolved more efficiently and professionally. There is no reason I should be required to pay for the interest erroneously billed to me for this purchase.Desired Settlement: Remove all interest charged to my account and allow me the opportunity to pay off the remaining balance immediately.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

September 18, 2014

RE: Barclaycard Financing Visa Card account ending 0789

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.

Sincerely,

Review: I was approved for a proceline visa card with and AAPR of 14.99 %

I acculateed thousands of points which I called to covert to cash in the amount of $62.00

I spoke to an agent and she guaranteed me that I would receive my chack in the mail withing 7 days, but it has been months and I have no rececived any check. I have called customer service, but it to no avail. I have benn left on hold for 20 minutes and the situation was unsolved. I have called again, the agent hanged up the phone.They closed my account without my permisssion and they have yet to issue me the $62.00 in cash which I am entilted to. last month they sent me a Barclys master casrd with an APR of 21.99%.Desired Settlement: They need to issue me my check and reopen my priceline visa card with the promised apr of 14.99%

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

October 9, 2014

RE: Priceline Visa account ending 2192

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.

Review: In July 2014 I was unable to made my monthly payment, so in August I inform Barclaycard that I was have finicinal problems and asked could I make arrangement to pay the balance. The person that I spoke to said that his name was [redacted], I was told by him that the late fee would be waive and just continually to make my month payment. So when I receive my monthly statement I notice that my account wasn't coming down it was up by a hundred dollar more. So I contact customer service and this time I spoke to [redacted] I was told by him that I need to make a payment before the due date and that he would waive three month late fee and with in those three month that my account would be current. So I ask that he send me a agreement in write he reply that he would. then I ask that the account be close out and that I will continually to make payment till I pay them in full. I never receive any agreement and I have made payment and the account keep getting large and they tell me that they cannot give me a payment arrangement to pay them back that I need to seek credit counsel.Desired Settlement: I would like a affordable payment plan to pay out my account, and for Barclaycard to stop add on all these high charges and let me pay off the original balance before they attached all the unnecessary charges

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 October 16, 2014 [redacted] Re: Barclaycard Financing Visa Card account ending 9592 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of the President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely,

Consumer

Response:

Review: My credit card was stollen, unknowingly, from me and a charge appeared on my account. I called their customer service immediately there after and had the card canceled and was assured that the charge would be removed. This was in the beginning of December. Turns out that neither of those requests were processed and the card was fraudulently used again. Again I called and was assured it would be cancelled and the charges taken off. Nothing happened besides being reissued a new card. Again I call in January, this is the 4th time, to have the charges corrected because I'm being charged interest and late fees, they assure me they have fixed it and ill get written confirmation in the mail. I ask that they cancel my account, as I no longer want to do business with them. NOTHING AGAIN. I just signed on to my online account and I still have a $403.63 balance.Desired Settlement: I would like this balance cleared and any note made to my record for non or late payment to be erased as this is an issue on their end, not mine, yet my credit score and account will be affected.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 February 11, 2015 [redacted] RE: US Airways MasterCard account ending 8558 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET, Monday through Friday. Sincerely,[redacted]

Review: I made a payment in good faith and they did not put it on my payment they put it on the account therefore when my payment due date came they said I was late and charged me a late fee and and it also put me over my account limit therefore making my payment alot higher I have called 3 times they said they would take care of it but did not they are saying I am late on my payment and is overdue it was there mistake and I would like it made right I have always paid on time and a lot of times more then minimun paymentDesired Settlement: please make it right I do not want a late fee or the interest charges that they have applied and for them to make it right with the credit bureau this is all I ask for thanks

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 March 2, 2015 [redacted] RE: Barclaycard Financing Visa account ending in 4004 [redacted] We are in receipt of correspondence forwarded to Barclays Bank Delaware (‘Barclaycard’). To ensure your concern is handled in the most efficient manner, it was referred to my attention within the Office of the President. As a member of the Office of the President, I have primary responsibility for investigating and responding to complaints on behalf of the executives within our organization. We understand your concerns regarding your account and would like to take this opportunity to respond accordingly. We hope this clarifies matters. If you have further questions, please contact me directly at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely,[redacted]

Review: On march 8, 2015 I flew with 2 other companions on USAIRways & we had 3 regular bags to be checked. We checked in at the kiosk, the kiosk told us that our baggage would cost $255, we proceeded to the check in counter to get this remedied- the clerk was no assistance, told me to pay it & then call my credit card company (Barclays representing my USAIRways MasterCard,). I explained to her that free baggage (1 per person in my travel party)- she said there was nothing she could do.

I called USAIRways MasterCard later on 3/8, there was a manager named [redacted] is the code he gave me) that said the charge had not posted & he couldn't reverse it till it did. He said he would fix it & call back on Wed (3/11), that never happen.

I called on 3/11, told that I could not speak to a manager, they would call me back in 24-48 hours.

I called again on 3/16, explained my case again- they finally filed a dispute- I said that a despute was not needed because this fee was charged in error- the free baggage is a perk of my card. They said there was nothing they could do- I asked to speak to a manager- again they would not connect me & one would call back in 24-48 hours

Received a call from a manager on 3/20 (not really the 24-48 hours promised), I missed that call because I was at my daughters choral concert- called back- pleaded my case again, asked to speak to a manger, was told that none were available & they would call me in 24-48 hours

This brings us to 3/21, a manager did call, she had the idea to place a 3 way call between herself, usairways (airline) & myself... we were on hold for 30 minutes waiting for a customer representative- she told me that she couldn't hold anymore & to continue to hold on the call & report back to them (USAIRways mastercard) of the result- when she hung up her phone- I was disconnected with USAIRways (Airline)

So... I decided to call USAIRways (Airline) back- I have been on hold for 2 hours (i am still holding... this may never end)with the airline (i really wish I was kidding)-Desired Settlement: I want my $255.00 credited to my account & an apology for the time I have wasted on this.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 April 13, 2015 [redacted] RE: AAdvantage Aviator MasterCard ending 6464 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m., ET, Monday through Friday. Sincerely,[redacted]

Review: I spoke with a customer service representative with Barclaycard on 04/10/2015. At that time I explained to the individual that we moved in 09/2014. She offered to assist in bringing the account current. I agreed to make a payment in the amount of $427 that day and set another payment to be process on 05/06/2015 in the amount of $220. On 05/01/2015 the payment in the amount of $220 was processed. I then received a statement for an amount due in the amount of $211.25 by 05/28/2015. On 05/20/2015 I contacted Barclaycard an advised them of their mistake. The individual I spoke with in the collections department advised the only way to correct the problem would be to refund the payment and for me to resubmit payment prior to 05/28/2015. I agreed. On 05/21/2015 at approximately 6:09am I received a call from Barclaycard representative [redacted] who stated she would like to set up payment arrangements because my account is 138 days past due and $1539.09 is due at this time. I advised her there had been a mistake and requested a supervisor. I then spoke with Cara, the supervisor, who attempted to reiterate [redacted]'s claim. Once I logged on to my account online I realized not only does it show the amount above due, but my account has been closed! In the event this is the case I would like a refund for all payments made in 2015. I also have a payment scheduled to be received by Barclaycard by 05/28/2015 in the amount of $230.44.Desired Settlement: I would like for Barclaycard to either reopen the account or issue a refund in the amount of $657.44

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 June 12, 2015 [redacted] RE: Barclaycard with ITunes Rewards Visa account ending 7818 [redacted]

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8 a.m. to 8 p.m. ET Monday through Friday. Sincerely,

Review: I called in today which is July 9 for a increase now I had a BK chapter 7 when I opened this acct the credit rep seemed to keep going on about that which I feel us discrimination since I had it when I opened the card never had any Lates explained the circumstances and still was declined. I then asked for the corporate number which he lied on a recorded line and stated there wasn't one .also a hard inquiry was pulled instead of a softDesired Settlement: I want my increase or the inquiry removed

Business

Response:

P.O. Box 8885

Review: On 9/13/15 around 1pm, I called to notify the Credit Card Division of Barclays about my travel plans from NC for a short Vacation in Sanibel/Captiva Island Florida, on Allegiant Airlines flying out of Greenville, SC. The Customer Service Rep advised my the information had been added to my account and that I should have no problems using my credit card. At the airport in Greenville, SC, I pur[redacted]d 2 magazines and on the flight some food service. Once in Florida, my husband and I, with friends, stopped at a Wal-Mart to pur[redacted] our groceries for the condo. At 7:21pm,during Check-Out my card was declined, so I used my [redacted] Credit Card without any problems. My E-mail received a "Fraud Alert" message. I immediately called Customer Service to inquire as to why my card was declined. A lady named "[redacted]" was unsure due to my early travel notice. She assured me, she has made changes on my account so that I would have no further problems using the card. My, husband and friends then proceeded to dinner where I used my card again. The Credit Card was again declined around 9:25pm. This time when I called Customer Service, I immediately asked for a Manager on Duty. I was placed on "terminal hold" until [redacted] w/employee #[redacted] answered to address my complaint. I explained to him that he was the 4th person I had spoken to while on Vacation during 1 Single day because the "Security" on my Credit card was still not lifted for me to use my card in Florida. [redacted] gave several reasons as to why there were complications with using my credit card. None of his responses had anything to do with me but this Barclays security. [redacted] then placed me on hold again for over 5minutes before another person answered named [redacted] with employee #LASRQU. Again, I had to go through the entire events of the day; wasting even more of my vacation time. Somewhere around 10pm that night I finally ended the conversation with [redacted]. He assured me I should have no further problems. He did apologize for the difficulty I had experienced and gave my account 5,000 miles, waiving the years members fee. Later on my trip I made a pur[redacted] off of Ebay(which I use this card for almost ALL of my Ebay pur[redacted]s) and again was sent a "Fraud Notice". I went online to check all of the appropriate boxes that in fact I was the person making the pur[redacted]. Sept 17, 2015, we flew back in very late from Florida. This morning I had a message on my home phone to call Barclay again to verify charges made on my account. At 8:30am, 9/18/15, I called Barclay yet again speaking with [redacted], employee #[redacted]. She was clarifying that the Ebay pur[redacted] was a pur[redacted] I made. I explained to her that I made the pur[redacted] and had already confirmed the pur[redacted] using my online account to approve the charge. In Total I would say I was about 1hour 30mins of my personal time because this credit card company could not accept the travel notice I gave them. This is the same experience I went through last year around the same time when we took the very same vacation. Prior to leaving I did not advise [redacted] Services of my travel plans and did not encounter any difficulties using my [redacted] CC during my Florida trip on either years. I suppose that is why I have done business with them for 23years. Currently, I am looking at other credit cards that offer Airline miles since for less that 2years I have only experienced difficulties using Barclays Credit Card. My desired outcome is that someone in authority is made aware of this most disappointing situation. As a person who pays this Credit Card IN FULL at the end of every month; I do not feel I should have encounter this much trouble traveling with Barclays Credit Card.Desired Settlement: Desired Outcome: I should be compensated additional airline miles for the hassle of spending over 1.5hours on the phone after receiving 4 "Fraud Alerts" regardless of my calling and providing travel dates. I want someone in authority, a VP or President to be advised of the problems/difficulties in using this Credit Card when traveling across different states. In my personal opinion this is the worse Credit Card Service ever. And as previously stated, I will be looking for other credit cards that offer airline miles as I not only travel in the US but outside of the US for vacation.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 September 28, 2015 [redacted] RE: AAdvantage Aviator Red MasterCard account ending 2249 Dear [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely, [redacted]

Review: I placed an order with Amazon on 11-23-2015 in the amount of 619.99. Within 1 hour I canceled that order on Amazon to change the shipping speed. A new order was placed and paid for, but this 619.99 has stayed on my card for 5 days now as a pending charge. Barclay has reduced my credit limit by 620 and won't release this pending charge. I have contacted Barclay and Amazon 3 times and each says the other needs to fix it. Amazon provided a transaction code to submit to Barclay to verify that this order is canceled. Per Amazon's email: "I am also providing you with the settlement verification code. This may be able to help your bank locate and remove the authorization in question. Here's that information:- Settlement Verification Code: 06489B". Amazon also stated in an email, which I forwarded to Barclay "As per this, I've checked your order #104-5495726-1697846 for Nikon D5200 24.1 MP CMOS Digital SLR with 18-55mm f/3.5-5.6 AF-S DX VR NIKKOR Zoom Lens (Black) (Discontinued by Manufacturer) is completely canceled. Please be assure that you haven't been charged for it, but an authorization may be visible on your account. This should be removed according to the policies of your bank. Please contact your bank to clarify how long they hold authorizations for online orders." I sent this very email to Barclay and instead of telling me their "policies for how long they hold authorizations for online orders," Barclay replied with "Upon reviewing your account, we show that the transaction in question, is

currently a pending authorization. Pending authorizations are transactions that have been removed from your available credit; however, they have not yet posted to your account balance. Once we receive the final billing from

the merchant, the amount will post to your account and be added to your current balance. We would like to inform you that merchants have up to 15 days to issue a credit to your account after a return of merchandise or cancellation of service is made." So Amazon is saying Barclay is to remove it and Barclay is saying Amazon is to remove it, and neither are resolving it, and I'm the one in the middle with a lowered credit limit while this pending transaction is in limbo. Further Barclay customer service actually told me to pay this $619.99 to Barclay. Why in the world am I supposed to pay for a transaction that was cancelled? Why would I pay Barclay for a purchase I didn't actually make?Desired Settlement: Amazon has supplied information to verify my order is canceled and they will not submit billing for the 619.99 pending charge on my Barclay credit card. I just want Barclay to cancel this pending transaction or at least give me a specific number of days that they plan on holding this transaction as pending before they come to the conclusion that Amazon is not going to withdraw this payment from my card.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885December 8, 2015[redacted]RE: Barclaycard Visa with Apple Rewards account ending 9235[redacted]Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond. We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail. If you do not receive the summary, or have additional questions, please contact our office at [redacted] My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET. Sincerely, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I had an issue with a transaction through Barclay bank on the 23rd of May I called Barclay to let them know about a transaction I did not authorize. I told them my account was compromised for the amount of 350.89 for a mexican vacation travel agent. I stated that I did not know anything about this. I have not received credit for this amount and have not received a new card. Barclay wrote me a letter stating that I made a different claim on the 23rd of May and for there follow up on June 4th. But according to the Barclay card dispute policy they claim that the dispute must be submitted in writing and must be signed I have enclosed this statement of there dispute policy, please see the part in bold letters where it states it must be signed. So if Barclay has me on record for something different this is NIL and Not valid. What is valid is the letter I submitted that is signed and stated I did not know about this transaction.Desired Settlement: They need to investigate the claim that I did not authorize this and need to refund my money of $350.89

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

August 8, 2013

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

Under separate cover on July 8, 2013, we sent you a detailed response of the investigation. Because you are continuing to dispute this transaction that we previously investigated, we have reported to the consumer reporting agencies that you do not agree with the results of the completed investigation. Barclaycard reports account information to the following consumer reporting agencies:

We apologize for any inconvenience this matter may have cause and regret not being able to further assist you. If you have any questions or concerns regarding this, please contact me. I can be reached at the address listed at the heading of this letter or calling [redacted]. My office hours are 8:00 a.m. to 5:00 p.m., ET, Monday through Friday.

Consumer

Response:

Review: Barclaycard authorized a payment through my bank of $146.82, without my consent. When I asked them about the payment, they said that I made an online payment. I then spoke with my bank to get the money returned, they informed the bank that I authorized a payment over the phone, so we have two conflicting stories as to how the payment was authorized. Then when confronted and asked to produce a recording of me authorizing my payment, they asked me to call and check with them in a week. This continued for 3 weeks total, and today after calling was asked to give them some more time.Desired Settlement: I would like the money returned to my bank account as soon as possible.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

August 8, 2013

[redacted]:

We are in receipt of your recent correspondence forwarded to Barclays Bank Delaware (‘Barclaycard’) from the Revdex.com of Delaware. We understand your concerns regarding the recent payment on your account and would like to take the time to respond accordingly.

I attempted to contact your regarding your concerns. I regret we were unable to discuss the issue with you personally. Although we were unable to speak regarding the matter, I completed a thorough investigation of your account. We have confirmed that a payment in the amount of $146.82 was processed over the phone with an agent from our Collections department. Please allow me to further explain.

On June 5, an agent in our Collections department contacted you to discuss payment arrangements on your account. During the conversation you agreed to set up an electronic payment dated for June 28, 2013. At that time, a disclosure was read and the agent received your approval to process the payment. It was advised that if you needed to modify or cancel the payment you may do so by contacting us before June 28, 2013. Our records do not indicate that we received notice to modify or cancel the payment prior to drafting it from your checking account.

Your correspondence also mentioned that a representative you spoke with advised the payment was made online. We regret any confusion regarding how the payment was processed. We appreciate you bringing this to our attention and assure that your concerns will be forwarded to the appropriate department so feedback and coaching can be provided.

We hope this information clarifies our position at this time. If you have any questions, please contact me at [redacted]. My office hours are from 8:00 a.m. to 5:00 p.m., ET, Monday through Friday.