Barclays Bank Delaware

Review: I signed up with this card over a year ago, I have never been late on my payments. i'm about to pay off the full balance but notice there are points remaining. I called to redeem but they told me I need a minimum of 2500

I dont feel its fair that I cant redeem all the points I earned. I spoke with a manger by the name of jim number os2jmi who refused to redeem the points even tho I told him i'll file a Revdex.com compliant he didnt care. now we have to go through this process for a few points.Desired Settlement: my points to be redeemed

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

March 7, 2014

RE: Barclaycard Arrival MasterCard account ending in 0751

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. Under separate cover we sent you a detailed response of the investigation and any actions we may have taken.

If you have not received the detailed response or have additional questions, please contact our office at [redacted] My office hours are normally 10:00 a.m. to 7:00 p.m. ET Monday through Friday.

Consumer

Response:

Review: Barclay's has a 0 percent liability program and have failed to honor this. I made the bank aware of fraud/unauthorized charges on my account as soon as I was aware something had occured. I've placed over 50 phone calls with requests to speak to supervisors that have not been returned or answered. I spoke with someone in the executive office over a week ago and they promised some type of contact by the end of the week but that too wasn't followed up on. I told that person and supplied an email with evidence of another bank finding that fraud took place on my account there. I've been totally open and honest and willing to supply anything needed but no contact has been made with me. Please adviseDesired Settlement: I would like the fraud charges credited to my account as well credit for the interest I paid on these unauthorized charges

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

March 6, 2014

RE: Barclaycard Rewards MasterCard account ending in 2191

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. Under separate cover we sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are normally 10:00 a.m. to 7:00 p.m. ET Monday through Friday. It is my pleasure to have been of service.

Consumer

Response:

Review: They have a 5x rewards point offer when you use it to purchase a "Name Your Own Price" ticket on Priceline. When I attempted to use it, they declined the charge although there was $9000 available credit. They state the wrong security code (on the back of the card) was used, but I had the card in my hand entering it for the online purchase. Guess that's one way to get out of honoring your rewards program. Furthermore, I have had to "verify" a prior internet purchase with customer service representatives on FOUR separate occasions. When I filed a complaint e-mail, they retaliated by placing a "temporary hold" on my account.Desired Settlement: I'd like a credit for the $15 rewards points I would have earned had they processed the charge properly.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

October 7, 2014

RE: Priceline Visa account number ending in 0826

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. My office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.

Review: When me and my wife signed up for the Barclaycard through Frontier Airlines, we were promised 40,000 miles on each card. This 40,000 miles as they said is enough to purchase on round trip airfare ticket in the US. This was in Aug 2013 that we were issued the card. We did charge at least once or twice on each card to activate the 40,000 miles each. After making a complaint to their corporate office last year, I had to fight to get the 40,000 miles. Now, after paying and renewing our cards, Barclays is telling me that there are no miles on the account. This is not accurate and they need to put the 40,000 miles on each of our cards or I want my money back of $69.00 dollars charged on each card that I have paid. This is fraud that they have taken the mileage away from us.Desired Settlement: I want the 40,021 miles to be put back unto card number:J[redacted] MasterCardAnd I want 40,071 miles to be put back unto card number:Ni[redacted] MasterCardIf not, then Barclays has to refund me the 69.00 annual fee for each card. Or a total of $138.00

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

October 24, 2014

RE: Frontier Airlines MasterCard account ending 9797

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET, Monday through Friday.

Review: I have been a cardholder of the Barclaycard for about two or three years I believe. I never missed a single payment with this card, and I never missed a payment with any of my credit cards since 2008. I feel that the bank abruptly and capriciously cut my credit limit, which changed my utilization ratio. There was no conversation, no alert, no details--they just cut the limit. I tried to deal with the bank, expressing my extreme dissatisfaction. However, all I got were excuses and stories in my opinion. Eventually I did reach someone who was able to "appeal" the downgrade. After extensively explaining my financial details they put me on hold and returned like a minute later to say they won't do anything. I also tried the "Office of the President," but that seemed to be a total waste of time. I had a great experience with the Barclaycard and never missed a payment, I often made considerable payments on the card and would consider myself a great customer. The fact that the bank abruptly changed my credit limit is very concerning, and I would appreciate any assistance that the Revdex.com can offer. The phone number on my credit account is [redacted]Desired Settlement: I would like my credit limit restored to the amount that I had before the downgrade.

Business

Response:

P.O.

Box 8885Wilmington,

DE 19899-8885October

20, 2015[redacted]RE: Barclaycard Rewards MasterCard account

ending in 4259[redacted] Thank

you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us

from the Revdex.com of Delaware. To ensure the most efficient

handling, your correspondence was forwarded to the Office of President to

investigate and respond. We

have fully investigated your inquiry. We have sent you a detailed response of

the investigation and any actions we may have taken. Please allow 7-10 days for

that response to be received through the mail. If

you do not receive the detailed response or have additional questions, please

contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday

through Friday. Sincerely,

Review: On numerous occasions after payment and settlement, including court praecipes, Barclays Bank after requests emphasizing time being of

the essence refuses to comply with federal law as provided for by the FCRA (Fair Credit Reporting Act). Specifically they falsely stated the

law and their obligations thereto. They operate under charter of the State of Delaware and concomitantly the United States of America

and are thereby bound. On dates antecedent to June 25, 2014 at which time specific performance occorred by myself or those acting on

my behalf and July 25, the maximum period allowed by law for compliance, Barclays Bank continued to pursue a course of action in direct

contravention with federal law, namely claiming by several duly authorized individuals in its employ that they could not comply with

explicit provisions of the FRCA. These actions have cause material damage to myself and my dependents in amounts that exceed $20,000.00

and if continued would amount to significantly more in material damages.Desired Settlement: Monetary damages of $20,000.00 USD immediately and accruing based on continuing damages up to the time of settlement.

Consumer

Response:

The short term resolution is a zero balance letter sent by fax/scanned email and US mail. This is preventing me from securing housing and will have long term negative effects for me and my family.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

September 5, 2014

RE: Juniper MasterCard account ending 9248

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted]ur office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.

Review: Barclay bank closed my two credit accounts (end with [redacted]) with no reason and and refused to honor the rewards points. I opened the account [redacted] later last year after I saw their opening bonus (something like 50K or 40k miles) after certain spending limit. After I met the spending limit, the bank closed my account. The account was closed when I was traveling in China. I called the customer care from China when I found the card cannot be used. I was told the accounts had been closed. Also I cannot access the accounts online and see the transaction details.

I have been a good customer and I believe I have never violated any terms/conditions. It is very bad practice for them to treat a loyal customer like me. I have excellent credit score (750+ usually) and descent income/house. I dont understand why the bank did that to me.Desired Settlement: Honor the reward mileage points, as I have reached their spending requirement for account [redacted], and restore the awards for the other account. Also reopen my accounts if possible.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

December 16, 2013

RE: NFL Extra Points Visa account ending [redacted] and

Virgin America Visa account ending [redacted]

We are in receipt of your recent correspondence forwarded to Barclays Bank Delaware (‘Barclaycard’) from the Revdex.com of Delaware. We understand your concerns regarding the closure of the above referenced accounts and would like to take the opportunity to respond accordingly.

I appreciate you taking my call on December 6, 2013. The following information reiterates the conversation that we had.

Upon review of your accounts, they were both closed on December 24, 2012. Letters for both accounts were mailed to you, which provided the reason for the account closures. We understand you feel this was not the best experience for you and regret to have inconvenienced you in any way.

Unfortunately, due to the length of time that has passed, we are unable to honor your request to reopen the accounts. In addition, we are not in a position to honor your request for additional miles. Should you have additional questions, please contact me directly at [redacted] My office hours are 8:00 a.m. to 5:00 p.m. ET Monday through Friday.

Consumer

Response:

Review: Fraudulent charges in the amounts of $107.25 and $108.89 were made at a [redacted] store on 11/6/2014 using my Barclaycard US Airways Mastercard. These charges were flagged as fraudulent and my account was suspended by the company itself. I have disputed the charges twice both approximately two months ago and three weeks ago and was assured both times the charges would be refunded to my account and paperwork would be sent to my home. As of today, my account has not been credited for the fraudulent charges and I've been mailed no paperwork.Desired Settlement: The fraudulent charges in the amount of $216.14 should be refunded.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 March 4, 2015 [redacted] RE: US Airways MasterCard account ending 1161 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely,

Review: Let me begin by stating that I am a full time college student who purchased an apple computer and in the process I applied for the Barclaycard Financing Visa Card. I started to make my payments on time. Then I was late for one payment and the next day their collections department was calling EVERY HOUR ON THE HOUR. (if you do not believe me just google these numbers [redacted]) This practice is extremely unethicalWhen I fell behind on my account I voluntarily told them that I had lost hours at work. In Which I was actually telling the truth about. Yet they kept calling me everyday on the hour. No one asked if I could provide proof of the change in my income. No one was willing to work with me. The company says that they are here for you in the emails they send but when I gave them information about my account no one gave me options. On November 12, 2013 they closed my account and on November 15 proceeded to call me and ask me for money. I told the representative that I had already mad a payment arrangement, not knowing that my account was closed I had my an online payment arrangment. She did not tell me that my account was closed, nor did she ask me what was going on that I had fell behind. I did not know that my account was closed until I received a letter in the mail the next week. Neither my account online or statement show that it is closed which is very misleading. This company was not helpful for me at all. I would have been more than willing to comply to a hardship, or loss of income program in which most companies have. Considering that the economy took a huge hit with the government being fur loaded, in which that affected me as well. Bottom line the com pay is very misleading. They do not offer their consumers any guidance.Desired Settlement: I would like my account to be reinstated considering I made a $600.92 payment. I now can make my payments on time considering that I have another job and can provide proof. The company should ensure that all customer service representatives are trained efficiently. The company as a whole should be ready, willing, and able to help their consumers who have fallen behind. Actions speak louder than words. Ask consumers if there is anything that the company could do, and follow through with advertisements.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

December 9, 2013

RE: Barclaycard Financing Visa ending [redacted]

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. Under separate cover, we sent you a detailed response of the investigation and any actions we may have taken.

If you have not received the detailed response or have additional questions, please contact our office. It is our pleasure to have been of service.

Review: My email address of [redacted] is associated with an account here in the name of [redacted], card ending in 4885. I do not know [redacted].I have called and the answering unit requests an account number which I dont have, or my social security no which I wont give. I wrote a letter asking my email be removed from this account but did not happen. I keep getting emails on this and I want it stopped.Please help me rectify this situation.Thank you for your assistance.[redacted]Desired Settlement: My email be removed from this account.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 September 9, 2015 [redacted] Re: Correspondence forwarded from the Revdex.com of Delaware [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely, [redacted]

Review: Recently applied for Apple barclaycard and was denied. After reading and given advice to call their reconsideration hotline, hopefully no for them to reconsider they tell me NO because I have no credit history. I have a sufficient score for approval, a steady job that guarantees payment. Income that exceeds what the monthly income would have been and I still get denied because I have no credit history. Guess they prefer bad history over no history and the guy still has the nerve to tell me "Google my first credit card to see if anyone approves you and maybe in the future we will consider you " wow... Beyond rude. All I was asking was to be given a chance with them so that I may purchase my mac book pro and build history at the same time. If Apple hires you as their fianance of choice it is sad because they're about to lose a loyal customerDesired Settlement: Mentioned above

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 August 25, 2015 [redacted] RE: Application for Barclaycard Visa with Apple Rewards account [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely, [redacted]

Review: Wrong negative report to credit bureaus that caused credit rating damage to individual.

The worst customer service ever. Damaged my credit score. Let the charges go $16 USD over the spending limit by adding the $25 interest on the day card was paid, waived the interest, so the balance went back under the limit, and then, the same day reported to credit bureaus card being over the limit!

Now my credit history damaged over $16 charge by the card itself.

Unacceptable way to conduct business.Desired Settlement: The bank needs to cancel or rescind report to the Credit Bureaus so the disputed credit issue can be removed from all credit bureaus reports

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 February 11, 2015 [redacted] RE: Barclaycard Financing Visa account ending 8773 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 9:00 a.m. 6:00 to p.m. ET Monday through Friday. Sincerely,[redacted]

Review: Have hired a merchant and paid for services. Merchant charged me twice for the same service. Contacted the merchant to issue a refund which promised me to do it. Waited until now and refund never showed up, tried to contact merchant and now he is out of business. Credit card company refuses to refund as it is over 60 days. Contacted credit card and the only thing they said is that they are sorry and cannot help.

These are the transactions which are being disputed:

09/19/13 [redacted]Desired Settlement: Dispute the transactions.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

April 9, 2014

RE: US Airways MasterCard account ending 6773

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. My office hours are 8:00 a.m. to 5:00 p.m. ET Monday through Friday.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: After years of being a faithful customer I was 1 day late on a $25 payment one time and the put my account on hold. Ok fine they have the right to do that. However after I made the payment they tell me it will be a minimum of 48 hours until my card is active again! No where in my card contract do they have the right to keep my account disabled for 48 hours. I complained to a manager and was told they get this complaint all the time and upper management will not listen to them there is nothing they can do.Desired Settlement: Barclaycard needs to realize this draconian policy is not covered under their contract and not legal. They need to re-instate counts immediately when payment is made not 48 hours later. They need to treat their long time customers with respect.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

July 17, 2015

RE: Barclaycard Financing Visa account ending in 6462

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. My office hours are 8 a.m. to 5 p.m. PT Monday through Friday.

Sincerely,

Consumer

Response:

Review: I am trying to resolve an issue with a paid Charge Off (Account: [redacted] that is unlawfully being reported to the Experian Credit Reporting agency and which should be removed immediately.

I am a New York Resident and according to Article 25 N.Y. GBS. LAW § 380-j : NY Code - Section 380-J: Charge Off's which have been paid are prohibited from appearing on the credit reports of New York Residents for more than 5 years. I have disputed this information numerous times and repeatedly contacted Barclay's Bank Delaware in regards to this information continuing to be reported after closing the account with the collection agency which this account was sold to, but this account continues to appear on my report.

I am again formally requesting that this account be removed from my credit report as required by the laws of my state so that my rights are no longer violated.

Thank you for your help in this matter.Desired Settlement: Deletion of Tradeline from my Credit Report as required by New York State Law.

Business

Response:

P.O. Box 8885

Review: Company continually credited payments made after the due date to the prior months statement and charged me a late fee for the month the payment was made for. I talked to them on many occasions and they credited the lates fees however because of the way the credit is processed, I would get charged another late fee for the following month. In June I made sure to ask the agent if this was going to be an issue again as it had been going on since April and he assured me that if I submitted a payment at that time to post to my banking account on July 1st the issue would be resolved. On July 9th I called in to make sure my balance was at zero as it was supposed to be based on the credits they assigned and the payment I made. Once again they have charge me a late fee and somehow have determined that there is an $11.xx overdue amount even though this was supposedly just taken care of in completion during my previous call. When I was transferred to yet another "customer care" specialist I was told that she couldn't do anything. She explained that the reason was because the credits don't post until the next billing cycle and therefore that was why I was continuing to get late fees. However the previous "customer care" specialist assured me that would not happen if I agreed to a post dated bank withdrawal, which I did and they sent confirmation as to have receiving. My April due date was on the 20th for which they had already received my payment. I made my at payment of $500 on April 23rd which they chose to assign to the April statement and then charged me a late fee. This is typical of what I have been dealing with trying to work with this company. I don't recommend anyone get this card. In addition they have sent late payment notices to the credit bureau when my payments have been on time and for well over the minimum amount.Desired Settlement: I will be paying off the credit card but there is an amount due of $59.xx that I would like sent back to me in a check. I also want the credit bureau report corrected.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 July 21, 2015

[redacted] RE: Barclaycard Financing Visa account ending in 9836 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely, [redacted]

Consumer

Response:

Review: I have a credit card with Barclaycard Us, I've made several purchases and have also made payments to Barclaycard. I made a purchase on november 16th in the amount of $414.96 and Barclaycard somehow stole the money because my phone company told me that they did not receive the payment and its not showing on my credit card statement with barclaycard but barclaycard wants me to pay that amount. Barclaycard has me oweing them $867.00 and I've had payment refunded back to my card as well as payments that I have made to them. At this point, I would like for them to get rid of all of these charges on my account because they are getting over and not only that, they employees are stealing money from them and I refuse to pay them anything for that simple fact.Desired Settlement: I want Barclaycard to go in and adjust my bill to the right amount that I owe them and I will gladly pay them off but until then, I will not pay them anything until this issue is resolved.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 December 12, 2014 [redacted] RE: Barclaycard Rewards MasterCard account ending 7614 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8 a.m. to 6 p.m. ET Monday through Friday. Sincerely,

Review: On October 29, 2013 I have fully satisfied a debt owed to Barclay US of Deleware through North Star Collection Services. Upon a recent credit check, I have found that Barclay is still reporting that no debt has been satisfied. In an attempt to resolve the issue, I contacted Barclay, as well as NorthStar and was given conflicting answers. NorthStar concluded that Barclay is responsible for debt reporting to the credit Bureau. Barclay informed me that it was NorthStar's responsibility to report to the credit Bureau. After speaking to both companies, I requested to speak to a supervisor at Barclay. I was informed that the supervisor refuses to speak to me, and shortly after the associate I was speaking to hung up on me. I am not irate about the situation, I am just however disappointed. I have filed a claim with the three major credit reporting agencies regarding this situation. I was informed by the agent from Barclay that they do not do any positive reporting to credit agencies, and that only if an account is past due they do a negative report against consumers. I find this hard to believe and would like an answer from someone with authority from Barclay. A copy of this message will also be mailed to the complaint department with Barclay, as well as the President and CEO.Desired Settlement: Correct and immediate reporting to the three major credit agencies, as well as a letter of explanation for why a supervisor of a major financial institution refuses to acknowledge a customer. Also I would like a phone call from someone with authority at Barclay for an answer for the behavior presented over the phone call. The initial phone conversation took place 3.10.2014 starting at 7:16pm Eastern Time.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

May 8, 2014

Re: Barclaycard Financing Visa Account ending in 2162

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. Under separate cover, we sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you have not received the detailed response or have additional questions, please contact our office at [redacted] My office hours are normally 9:00 a.m. to 6:00 p.m. ET Monday through Friday.

Review: When I had a dispute against [redacted] for double charging me, and when I had screen shots that could instantly prove my point to any rational human, I learned the hard way that [redacted], who until then I loved, has the single worst dispute process in credit card history and would not allow me to send those screenshots. I had to explain to a foreigner what happened. Unlike most merchants that give the customer the benefit of the doubt, [redacted] (Barclaycard) assumes the merchant is innocent. At first I went online and [redacted] told me I had to call them. Then I called and had to explain everything to an Indian woman who transferred me to the dispute department. Then I had to explain the whole thing all over again despite my call "having been recorded for quality purposes". Then the person on the phone decided "give [redacted] a call" and put me on hold. Great idea (sarcasm if you speak English). But after 15 minutes on hold I hung up and called again. I had to go through the same exact process again, explaining things to the Point Guard, then get transferred to the dispute department in [redacted] Now even though this dispute was for about $10 in miscellaneous charges, the person on the phone must only earn that much every week, so it's a lot to them. They suspected it might be me trying to scam $10 from [redacted]. So we needed to "review our options in this complex case" before proceeding with an actual dispute. So I was put on hold "for one quick moment" that took 12 minutes. Then he said he STILL wasn't sure it was a valid complaint and that, even though my two screenshots showed "You already paid so you can't buy the unlimited version" and "You are out of credits so you must pay $3 again for the limited version", he said "That might be their policy (maybe it's their policy to rip you off even though they admit in writing you already paid)". At that point I asked to talk to a supervisor and was put on hold indefinitely (it's still on hold).Desired Settlement: I expect that they will - like every other credit card company in America - allow us to email our complaints. I also expect they will credit me for all of the small charges from [redacted] that happened between July 21 and July 23, and that THEY will explain to [redacted] what happened, and NOT WITH ME WAITING ON THE PHONE.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

August 6, 2013

We are in receipt of your recent correspondence forwarded to Barclays Bank Delaware (‘Barclaycard’) from the Revdex.com of Delaware. We understand your concerns regarding the recent transactions on your account and would like to take the time to respond accordingly.

I would first like to confirm that a courtesy credit in the amount of $16.08 has been applied to your account. A thorough investigation has been completed and the details are listed below.

You initially contacted us to dispute charges from [redacted] because you no longer had access to the unlimited version of a game you purchased. Unfortunately we were unable to obtain sufficient information to place the purchase into dispute. However, as a courtesy, we have issued a credit to your account for the amount of the transaction. We encourage you to continue working with the merchant to resolve any further issues you may have.

Your correspondence also expressed concern about the length of time you were placed on hold. In our efforts to assist you in resolving your claim, we attempted to connect you and the merchant together with us so the details of your transaction could be confirmed. We apologize if you felt that this was inconvenient, as this was not our intention.

If you have any questions, please contact me at [redacted]. My office hours are from 8:00 a.m. to 5:00 p.m., ET, Monday through Friday.

Review: I was the. Victim of identity theft and a Barclay credit card was opened. I was living out of the country and had not checked my credit. When I did find out I contacted Barclays and sent the proper paperwork. They send me a letter, never received it, not accepting the identity left and turned the debt to [redacted]. I contacted them in Sept. 2013 with paperwork and an explanation. I received a letter dated 9-11-2013 from them that I did not owe them any money and they were going to remove the debt from all 3 credit reporting agencies.

I have cleaned up my credit except for Barclays Bank. They are reporting it as account closed, charged off, owing $3,492.27. They will not speak to me and tell me to call [redacted]. When I called [redacted] they told me to write to the credit bureaus. I cannot rent an apartment due to the adverse action on my credit report by Barclays. This needs to come off my credit report as I do not owe this money. I cannot live in the street. I am a senior and cannot get into a senior. citizen building or any one else. It appears on my credit report that I do not pay my bills and I have ignored this debt. If I owe Barclays that money why did they issue me a credit card with a $1500 limit. Please help me as I do not know what else to do.

orDesired Settlement: Barclays need to contact all 3 credit reporting agencies and have this deleted.

Business

Response:

P. O. Box 8885

Wilmington, DE 19899-8885

November 6, 2014

RE: Barclaycard Rewards MasterCard account ending 4788

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. My office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.