Barclays Bank Delaware

Review: I went to Mexico in vacation in August 2014 and I bought a contract with a company called REEF ADMON TI (EXPLORE YOUR WORLD) for $2,500.00 splited in 2 credit cards, but in 5 days I cancelled this contract and requested a refund back in my credit cards. For my credit card ending 7817 they refund $1,000.00 but for my credit card ending 2023 the bank refused to credit the other $1,500.00. For both banks I sent the cancellation letter from REEF ADMON TI.Desired Settlement: I hope that the bank ending 2023 will credit back in my account the $1,500.00.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

January 20, 2014

RE: Priceline Visa account ending 2023

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8 a.m. to 8 p.m. ET Monday through Friday.

Sincerely,

Review: Barclay bank had a error in their system that showed my checking account was closed, That resulted in my payment being late and me being charged a late fee $25 and 32.82 interest charge. I was able to get my late fee refunded because they had made the mastic but they are not refunding the full interest charge I was offered only $10. Because my payment information was entered correctly and would have paid my full statement balance should not be charge a interest charge.Desired Settlement: I would like the 32.82 credit back to my account and my credit report to reflect that I have not been late on any payments to barclay bank..

this is reference to barcley card

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 July 31, 2015

[redacted] Re: Barclaycard Arrival MasterCard account ending in 5582 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely, [redacted]

Review: I made a payment to keep my account up to date. The late payment was processed and I was given a confirmation number. I then called back to see if the late fee could be waived. I was told the late fee was going to be waived and that the payment I had just made would be cancelled as long as I would pay the next minimum amount due on September 27th 2013. I agreed and received a new confirmation number. I used the card that evening and the purchase went through. I then attempted to use the card the following morning as was told that the card was refused. After 1 hour and 30 minutes of speaking to 6 people, 2 of which flat our lied to me, I was assured I could leave a message with a [redacted] who earlier had told me she would "see what she can do" because the error was on Barclay's end. I was put on hold and then disconnected. Three people have lied and all given me different stories within the last 15 hours.Desired Settlement: I wanted my card to be in active status so I could use the card. Also, some type of action to be taken for the blatant lies I was told. Also, my time wasted and the business I had to cancel as a result of Barclay's mistakes and deceitful actions, should somehow be resolved by Barclay directly.

Business

Response:

P.O. Box 8885

Review: Lost count of the number of my dishonored requests for postal mail credit card offers to stop, via calls (both to the main line and "Office of the President" [redacted]) and emails and messages to their Facebook page and returned envelopes. My parents who I represent in this matter, are still getting postal mail credit card offers from Barclaycard US, sometimes more than 1 per week each. Closer to 6-8 months since the first request, but was told only 6-8 weeks for them to stop.Desired Settlement: Stop sending credit card offers for anyone surnamed [redacted]

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 December 29, 2014 [redacted] RE: Marketing Solicitations from Barclays Bank Delaware [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely,

Consumer

Response:

Review: My mother obtained a credit card originally from Juniper Bank back in2007 and had one issued in my name as well. No ss number was given for me,at the time I was only 16 a minor. My mother defaulted on the card and was turned into collection and is now a charge off. They went on to put this on my credit file when I was not even responsible for this.I am now a grad student and was denied my Federal Direct Plus loan due to this adverse credit they reportrd. We filed a dispute to Transunion back in 2009 and they did remove but we were unaware that it did not come off of the other credit reporting eg.,Equifax and Experian.when my mother recently tried to contact Barclays with her information they directed her to a collection company.Desired Settlement: My mother initially spoke to someone in 2009 and she was told this would not affect me and at that time only removed this from Transunion. It should be removed from all credit reporting agencies. Unable to contact Barclays and that is what Equifax advised me to do to get a faster reply to my dispute filed on 8/21/13.Please email me at the email listed if more info needed and for a response as well

Review: Made a reservation for a tour. Called Barclays bank to report an authorized charge from [redacted] Tours on 06/07/14 .

Had to call twice to start a dispute but Barclays Bank failed to process it until I called a third time. The Merchant " [redacted] Tours "

failed to disclose cancellation policy and never informed me of any charges to my credit card. I got charges of $ 131.57 to my account without my

authorization. Barclays Bank informed me that the Merchant had 30 to 45 days to resolve the dispute. It took Barclays over 141 days to contact me

regarding the dispute and gave the Merchant 74 days to come up with a response. The Merchant failed to come up with evidence on time.

The charge is fraudulent and Barclays failed to correctly investigate this charge. CASE [redacted]. Once again. This was a fraudulent charge.Desired Settlement: I want a full refund.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

November 3, 2014

RE: Priceline Visa account ending 8164

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.

Consumer

Response:

Review: I have contacted this company twice since paying my balance and closing the account. Once by phone and was forced to pay additional fees and late payments after closing and being informed of a no balance. The second time by email listed below Sent 8/22/2015:

Dear complaint department:

I am filing this complaint regarding a transaction handled by one of your managers [redacted] on August 15, 2015. Employee number [redacted]. This transaction was a failure and resulted in what I feel was theft performed by your company.

Months ago I paid IN FULL and closed my account with this company. If you are able to check the voice recording of this transaction you will clearly hear your teller inform me the account was officially closed , all charges were cleared and there will be no additional payments necessary. Apparently, there was a transaction that cleared after the call that magically appeared in the amount of 15.00. Weird right? This company proceeded to charge me late payments on a balance I was unaware of for months. I received "statements" that were sent to my junk email or deleted unopened as I obviously assumed these were junk emails from your company as again I CLOSED my account and was informed of my ZERO balance!!! No other form of contact was made by this company while the late fees were happily piled onto to an account we were unaware of having., much less owing a balance!!! I happened to finally open one of these emails and was shocked to find I still owed money. I cringe to think about what would have happened had I not. I imagine this company would have continued to pile on these bogus late fees and done serious damage to our credit. Which I have to sort out as your employees were unable to inform me of being sent to the credit bureau for a late payment we knew nothing about. I spent close to hour on the phone with your reps being transferred. Some were willing to help but did not have the ability to do so. Which is when I was finally transferred to the manager listed above. Relieved I thought this would be handled. Instead I received an insincere apology, no explanation, and a smug thank you after being forced to hand over my bank information. I did not understand and still do not understand why I wasn't able to pay the 15 dollar transaction and have the late fees waived due to the fact that the mistake was made on your companies end. Obviously, I did not intend to pay my balance in full to only to leave a 15 dollar transaction behind to later be ripped off paying triple the amount. This company stole from my family and sadly I am powerless. The only option I am given is to write this complaint to the same company that preformed the theft and hope it reaches someone who can change the way this company does business.

Thank You....IF ANYONE CARES

Followed by what seemed to by an automated response.

Dear [redacted] :

We apologize for the inconvenience you have experienced. As one of valued customers, you deserve an excellent service.

We would like to rectify the issue immediately.

We confirm that when you closed the account on 5/16/2015, there is an authorization on 5/15/2015 for RACETRAC amounting to $15.02. The same was posted on 5/18/2015, 2 days after you paid off the account. The none payment of the $15.02 on 6/21/2015 was assessed with a late fee of $15.02 and a minimum charge of $0.50. We appreciate your full payment, there are no balance on this closed account after your payment $61.74 on 8/15/2015.

Please be advised that authorizations are transactions that have been removed from your available credit and have not yet posted to your account balance. Once we receive the final billing from the merchant, the amount will post to your account and be added to your current balance. Charges to merchants such as restaurants, gas stations, and hotels are subject to change as they are typically approved prior to the final amount being determined. This may mean that once the charges bill to your account, it will post as one transaction. This process may take up to 10 days. Should you have a question about the transaction, please contact the merchant directly as we are unable to remove the authorization.

You may also monitor your account activity online. To view your account activity, select the 'View activity & statements' tab on the 'Account summary' page. You may choose to view either 'Posted transactions' or 'Temporary authorizations' and can filter the time frame by using the drop down menu and selecting either transactions 'Since last statement' or previous statement dates.

If you have any other questions and concerns, please reply to this message.

Sincerely,

Customer Care

In no way did this company respond appropriately. I have never felt so helpless.Desired Settlement: I would like the amount 61.74 less 15.02 refunded to my family.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 September 11, 2015 [redacted] RE: NFL Extra Points Visa account ending in 6343 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: After I closed my account with Barclay card, they authorized a charge on the account and they kept charging late fee sending me emails about it.

I called customer services many times to dispute this transaction but unprofessionally the manager hanged the phone on me.

I payed the entire balance before I close this account, there should be zero (0) balance on this account.

Below is the transaction details:

06/25/14 -FULL SERVICE NETWORK $28.16Desired Settlement: There should be zero balance on this account and I don't want to receive any advertisement from this bank either via emails or mails.

Im done with this bank.

Thanks

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

October 9, 2014

RE: Barclaycard Rewards MasterCard account ending 1445

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.

Review: I received a $25.00 Late fee on my account as barclay said did not make the payment on time. this is untrue and false. the website was not working at the time of my minimum payment and I called the number to let them know that I spoke with someone on the phone by the name of greg in Wilmington Delaware and he informed me there was an issue with the website and they were updating it, this was July 2-3 2015 of when my account is due to be paid. so I sent an email under my account and informed them to refund the 25.00 fee and they replied back no that they could not do that at this time, which is completely ridiculous, because barclay wants to make money doing this screwing people and there hard earned money? I think that is totally BS and unprofessional in the banking world.Desired Settlement: In understanding of all of this, I want to have a refund of $25.00 posted back to my account

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 July 24, 2015 [redacted] Re: Barclaycard Financing Visa account ending 9758 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: I currently got my identity stolen and an account was open in my name with a different allies name for my mothers maiden name, when I found out I immediately called Equix and Transunion and they froze my account. I then called the bank and spoke with a lady and she flagged the account that was open for fraud and told me that it would take a little while to be taken off of my credit. I thought it was the end. I then received a letter in the mail from this bank stating that the same person tried to opening another card in my name with this bank, they just tried switching my name. I called the bank again and they told me that they put the application as fraud and declined the application. When I called in they asked for my moms maiden name and when I told them they stated they had a different one on file. When I asked for the information they refused to tell me but said I could request to have the applications faxed over to me with all the information they provided. What I find ridiculous is that they would open and account with my name but when I called in they wouldn't provide me with the information, I find this to be a joke. I think if they were willing to send it to me through a fax they could easily save a tree and tell me over the phone so I can move forward with this process.Desired Settlement: I want this resolved by them giving me the information I want as fast as I can say helicopter. I want to be able to figure out how to get this off my credit and move on with my life. I want nothing to do with this bank, I do not want to receive a payment request since I was not the one to open the account. I want them to call me with results on what is going on. I would rather speak with a supervisor than talk to a coordinator that does not have the approval to do anything

Business

Response:

P.O. Box 8885

Review: My February Credit card billing statement posted on page 5 of 8: "you can avoid paying interest on your purchases by paying $6,137.00" with a due date of Mar 5th.I paid $6,140.00(posted 03/02) plus an additional payment of $1,637.00(Posted 02/26).My March statement Posted Interest Charged: $56.38.Desired Settlement: The deceptive business practices and lack of customer service of this company are unacceptable.I called their customer service phone [redacted] unsuccessfully on Friday, 13 March. After 55 minutes of waiting my phone's battery gave out along with my patients.Today, March 14th, I waited 47 minutes on hold before giving up.I would like a reversal of the interest charged and an apology for the abuse I recieved.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 April 2, 2015 [redacted] RE: Wyndham Visa account ending in 6361 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 9 a.m. to 6 p.m. ET Monday through Friday. Sincerely, [redacted]

Consumer

Response:

Thank you for your assistance.

I returned the call from their office, spoke with the representative, and received an acceptable resolution. He apologized for the confusion and difficulty I had contacting customer service.He informed me the interest charges had been reversed. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: There were fraudulent credit card charges made on my account at that time ending in 0788. The first time I called about it was the day after it happened (fraudulent charge made on 9/14/2014, I called 9/15 due to text alert I received on my phone). The card was canceled and a new one was sent out. For some reason, the charges were placed on my new account number ending in 3415. I didn't receive the credit on my account for the 1st charge of $62.57 until my November statement (which they said would be showing up on my account within the next 10 business days or so). That was after making at least 2 more phone calls to Barclaycard customer services. Also I was complaining about 4 other fraudulent charges that showed up on my (old) card that was canceled that were dated 9/15/2014: For the amounts of $93.46, 12.56, 6.99, 77.94 totaling $190.95. Each time, they assured me that they would also be removed from my account. I asked them each time if I needed to do anything else and they said "no, that it would be taken care of". I asked them if I was responsible for the charges and they told me each time "no". I made another one or two more calls, including one today in which I got very irate because each time I call and ask for a supervisor or a manager, I never get to speak to one. I was transferred 2 times this time, and upon asking the gentleman if the refund would be handled today or not, he told me that he was not AUTHORIZED to do such a thing. I asked him if I was yet talking to a supervisor or a manager and he said no, that he would have to speak to "investigations" and he would not transfer me but would take care of the situation.

I asked him why, after 6 months and at least as many calls, this has not been taken care of as yet. He read the notes and said it was transferred to "investigations" and he would have to speak with the investigations department first to see how far they have gotten with it.. I told him that my credit cards have been compromised in the past and each time when I asked them what they would do about it, the other companies would say their policy was to do nothing unless it was over $10,000; that it was not worth their time or it would cost more than the $10,000 to investigate it. Why is it taking their "investigations department" over 6 months to take care of something when even disputing charges on other cards, they give the companies in dispute only 30 days to respond. I even told them the 2nd time I called that I thought I knew the person who was responsible and would they want that information, and the response was "no, we will take care of your credits, we don't need that information.". My question was that if I received a credit for the first charge, and it was very obvious that the other charges were made the same day by the same person, but just credited to my account the next day; why weren't those taken care of as well! Obviously, my card was compromised!

No one should have to wait 6 months for a credit on a fraudulent charge (or actually 4 that were not taken care of for the measly amount of under $200! At this point, I am cutting up my card, I sent them an email stating as such telling them I think I gave them enough time and am not escalating this to the Revdex.com so they know how bad the customer service is and how much time I have wasted (not to count hold times on each of my calls and waiting for transfers to what I thought were managers and who were not!)Desired Settlement: I expect my account to be credited the amount of $190.95 for the fraudulent charges (plus and additional amount of $52.53 (part of which is a $25.00 slight late payment which they also said they would credit my account back as a one time courtesy) for additional charges that they have charged to my account every month that I have been paying my bill that I have not received my credits. True, some of those charges are from previous balances left on my account, but then, some would have been taken care of with the credits owed if credited in a timely manner. Therefore, I am only charging them for my time and frustration those amounts that I was charged by them for the extra fees and interest, which I believe they are getting off too lightly! I currently owe $ 120.79 as of the last statement dated 1/23/2015 in which a payment is due 1/20/2015, however, since I figure I am due a credit of at least $190.95 + $52.53 + any additional charges I will be billed for not making the payment on the 20th of February, I am due a credit of $243.48. Therefore, I expect a check back in the mail for $122.69 for the amount they owe me which I expect and demand for my time wasted and waiting for their promise and not delivering of credits owed to my account. My time is valuable too as we are business people as well. If they needed to look into it through their "investigations department" - then they needed to tell me that on the first call and give me an estimation of how long it would take so I would not waste my time on hold and frustration talking and being transferred from one person to another each month and yet not being transferred to someone of high importance who could actually settle this matter without so many phone calls.

I also demand that they change their customer service policy to include at least one or several managers on duty each shift to handle such calls as mine instead of being trained to just transfer to the person next to you who is no better qualified to handle the call authority wise than the first person! 6 months for a fraudulent refund is quite beyond ridiculous in anyone's opinion!

Business

Response:

P.O. Box 8885

Review: I have been receiving calls where the person calls and hangs up but my credit information was ran without me giving it to them.Desired Settlement: I would like to stop being contacted my information taken out of the system and for them also not to do another inquiry or anything related with my credit as well.

Business

Response:

P.O. Box 8885

Review: On 9/13/15 around 1pm, I called to notify the Credit Card Division of Barclays about my travel plans from NC for a short Vacation in Sanibel/Captiva Island Florida, on Allegiant Airlines flying out of Greenville, SC. The Customer Service Rep advised my the information had been added to my account and that I should have no problems using my credit card. At the airport in Greenville, SC, I pur[redacted]d 2 magazines and on the flight some food service. Once in Florida, my husband and I, with friends, stopped at a Wal-Mart to pur[redacted] our groceries for the condo. At 7:21pm,during Check-Out my card was declined, so I used my [redacted] Credit Card without any problems. My E-mail received a "Fraud Alert" message. I immediately called Customer Service to inquire as to why my card was declined. A lady named "[redacted]" was unsure due to my early travel notice. She assured me, she has made changes on my account so that I would have no further problems using the card. My, husband and friends then proceeded to dinner where I used my card again. The Credit Card was again declined around 9:25pm. This time when I called Customer Service, I immediately asked for a Manager on Duty. I was placed on "terminal hold" until [redacted] w/employee #[redacted] answered to address my complaint. I explained to him that he was the 4th person I had spoken to while on Vacation during 1 Single day because the "Security" on my Credit card was still not lifted for me to use my card in Florida. [redacted] gave several reasons as to why there were complications with using my credit card. None of his responses had anything to do with me but this Barclays security. [redacted] then placed me on hold again for over 5minutes before another person answered named [redacted] with employee #LASRQU. Again, I had to go through the entire events of the day; wasting even more of my vacation time. Somewhere around 10pm that night I finally ended the conversation with [redacted]. He assured me I should have no further problems. He did apologize for the difficulty I had experienced and gave my account 5,000 miles, waiving the years members fee. Later on my trip I made a pur[redacted] off of Ebay(which I use this card for almost ALL of my Ebay pur[redacted]s) and again was sent a "Fraud Notice". I went online to check all of the appropriate boxes that in fact I was the person making the pur[redacted]. Sept 17, 2015, we flew back in very late from Florida. This morning I had a message on my home phone to call Barclay again to verify charges made on my account. At 8:30am, 9/18/15, I called Barclay yet again speaking with [redacted], employee #[redacted]. She was clarifying that the Ebay pur[redacted] was a pur[redacted] I made. I explained to her that I made the pur[redacted] and had already confirmed the pur[redacted] using my online account to approve the charge. In Total I would say I was about 1hour 30mins of my personal time because this credit card company could not accept the travel notice I gave them. This is the same experience I went through last year around the same time when we took the very same vacation. Prior to leaving I did not advise [redacted] Services of my travel plans and did not encounter any difficulties using my [redacted] CC during my Florida trip on either years. I suppose that is why I have done business with them for 23years. Currently, I am looking at other credit cards that offer Airline miles since for less that 2years I have only experienced difficulties using Barclays Credit Card. My desired outcome is that someone in authority is made aware of this most disappointing situation. As a person who pays this Credit Card IN FULL at the end of every month; I do not feel I should have encounter this much trouble traveling with Barclays Credit Card.Desired Settlement: Desired Outcome: I should be compensated additional airline miles for the hassle of spending over 1.5hours on the phone after receiving 4 "Fraud Alerts" regardless of my calling and providing travel dates. I want someone in authority, a VP or President to be advised of the problems/difficulties in using this Credit Card when traveling across different states. In my personal opinion this is the worse Credit Card Service ever. And as previously stated, I will be looking for other credit cards that offer airline miles as I not only travel in the US but outside of the US for vacation.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 September 28, 2015 [redacted] RE: AAdvantage Aviator Red MasterCard account ending 2249 Dear [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely, [redacted]

Review: I made a payment in good faith and they did not put it on my payment they put it on the account therefore when my payment due date came they said I was late and charged me a late fee and and it also put me over my account limit therefore making my payment alot higher I have called 3 times they said they would take care of it but did not they are saying I am late on my payment and is overdue it was there mistake and I would like it made right I have always paid on time and a lot of times more then minimun paymentDesired Settlement: please make it right I do not want a late fee or the interest charges that they have applied and for them to make it right with the credit bureau this is all I ask for thanks

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 March 2, 2015 [redacted] RE: Barclaycard Financing Visa account ending in 4004 [redacted] We are in receipt of correspondence forwarded to Barclays Bank Delaware (‘Barclaycard’). To ensure your concern is handled in the most efficient manner, it was referred to my attention within the Office of the President. As a member of the Office of the President, I have primary responsibility for investigating and responding to complaints on behalf of the executives within our organization. We understand your concerns regarding your account and would like to take this opportunity to respond accordingly. We hope this clarifies matters. If you have further questions, please contact me directly at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely,[redacted]

Review: This credfit card company has changed the terms of the agreement after enrollment. (I have a copy of their terms).

I have attempted to resolve this with there customer realtions department, but have only gotten automated BS responses from there customer relations department. They have blantanly misrepresented the credit card program and have commited fraud with my enrollment.Desired Settlement: I want the following:

The 40,000 eraly return Miles ( otulined in the [redacted] Brochure) along with the bonus 500 in filght credit towards my Fronteir Early returns account as detailed in Frontier promtional brochure along with the current balance of Early Reurn Miles of 509 miles, and as a Goodwill Gesture for my time & Effort for attepteing to resolve this misrepresentation issue, for Barclay's to pay may annual enrollment t fee of $69.00 for calaender year 2014.

But MORE IMPORTANTLY I WANT A CALL BACK FROM A MANAGER AT BARCLAY"S WHO CAN MAKE DECISION'S On behalf ogf the company to resolve this issue nad discuss the POOR HANDLING FOLLOW UP AND RESOLUTION of the is matter.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

June 24, 2014

RE: Frontier MasterCard account ending 5618

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8:00 a.m. to 5:00 p.m. ET Monday through Friday.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: My credit card was stollen, unknowingly, from me and a charge appeared on my account. I called their customer service immediately there after and had the card canceled and was assured that the charge would be removed. This was in the beginning of December. Turns out that neither of those requests were processed and the card was fraudulently used again. Again I called and was assured it would be cancelled and the charges taken off. Nothing happened besides being reissued a new card. Again I call in January, this is the 4th time, to have the charges corrected because I'm being charged interest and late fees, they assure me they have fixed it and ill get written confirmation in the mail. I ask that they cancel my account, as I no longer want to do business with them. NOTHING AGAIN. I just signed on to my online account and I still have a $403.63 balance.Desired Settlement: I would like this balance cleared and any note made to my record for non or late payment to be erased as this is an issue on their end, not mine, yet my credit score and account will be affected.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 February 11, 2015 [redacted] RE: US Airways MasterCard account ending 8558 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET, Monday through Friday. Sincerely,[redacted]

Review: Very time consuming and numerous calls were made as I was told that due to a fraud alert on my card all transactions but one were declined. I was given the wrong information and apparently a charge went through at a later time and now it is too late to cancel the order and get a full refund as the company charges a restocking fee. A phone call was made about the declined transactions and another phone call was made as I saw a charge on my card at a later time the person told me it was fraud and the company was using my card without my permission at a later time and changed my card. So many mistakes and so much wrong information which wasted my time and my money. I have cancelled both my cards with your company and will never use you again.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

June 6, 2014

RE: Williams-Sonoma Visa account ending 9268

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8:00 a.m. to 5:00 p.m. ET Monday through Friday.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I was on a US Airways Flight on January 19, 2014. They offered a US Airways Premier World Mastercard for $89 a year which included perks such as First Class check in, $99 companion fare etc. I applied. I had not received a response so called early in April. They told me that my credit card application had been declined but could give no reason. I reapplied over the telephone. A week later I received the attached letter stating 'too many recent applications' which is bull. This is the only card I have applied for in ages. It also states that 'A credit bureau report was not used in making the determination. I don't know if they checked and I was denied as I always pay off my credit cards and they wouldn't be earning interest or what but they have no legitimate reason to turn down my application. I am not sure if there will be a way to attach the letter or not. The numbers they have above my name are : [redacted] - I am greatly discouraged at US Airways for making this offer and my being declined for no reason.Desired Settlement: Approved US Airways Premier World Mastercard

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

May 19, 2014

[redacted]9

RE: Applications for US Airways MasterCard account

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. My office hours are 8:00 a.m. to 5:00 p.m. ET Monday through Friday.

Review: I contacted Barclay's Bank regarding my mother's LL Bean Visa Card using the executive office email address on your site. My mother suffers from memory issues and I have power of attorney to be able to discuss matters with Barclay. In January I received a letter saying they were reducing her credit limit to only 1,000.00 because of some late payments despite the fact she has always paid her bills in full until she had health issues, now I pay their bills. I paid off the balance IN FULL and now continue to get emails asking if I forgot a payment. I think their credit card must have been compromised at Target or some other store because they shouldn't have a balance at all! The reason I paid it the last time was I didn't want my mother's impeccable credit ruined and their website wouldn't even give me a statement to look at and my mother and father didn't have any. I sent four emails to [email protected]. One on 2/25, 2/26, 3/5 and 3/6 explaining everything and asking when I will be contacted. I included all the information needed. Offered to send the POA to them, gave them my mother and father's information and anything they would need. On 2/26 I got an email saying they would contact me within 24 hours. So far no one has contacted me, my parents or even acknowledged anything about our inquiry. This is frustrating especially since I am a Barclay Bank customer myself and have never had any issues with them or their service. I wasn't able to login to the online account we set up for mom's LLBEAN Visa and even though we keep getting emails that we haven't paid our bill, the link won't even let us in to pay whatever they are asking. I DO NOT believe my parents, especially my mother who just went through cancer treatments in addition to her other illnesses has charged up a bunch of charges that aren't getting paid and need to straighten this out. My mother is 76, my dad is 84 and they have worked hard their whole lives to have a credit rating over 800 - how can Barclay sit back and let this happen?Desired Settlement: I want someone to contact me, now I would prefer in writing via email regarding my several attempts to contact them and want an explanation of charges. This is ridiculous.

Business

Response:

P.O. Box 8885