Barclays Bank Delaware

Review: This complaint is for the priceline as I have card from priceline and service I tried to use but didnt use was also from priceline.

I didn't intend to book unless they accomodate more than 4 people, they just booked the hotel without any information and giving me any details, when I called in a second none of their representative understand the issue, they were so rude, couldnt (unwilling) transfer to their supervisor, seem like none of the person ( I spent almost 3 days )knew English well or tried to understand the probelm or issue ( wilingly). SO I tried to contact with chat as I thought they may understand written communication but it was even more frustrating. They charged my card that was already cancelled and unfortuantely card is also from same company. Now they keep on sending me bills (their credit card company) and giving me all mental torcher and stress, I would like to sue this company if my issue is not resolved amicably as:

1. I never intended to book the hotel through them and DIDN'T DO SO.

2. My credit card was already cancelled, you still allow them to charge on this.

3. I was actually sick that week so there was no way that I would have travelled. I was so stressed as none of their representative was understanding or unable to transfer that I had to visit doctor on that day only - I can provide a doctor certificate and medical record.Desired Settlement: $299 that was charged by priceline without my authorization.

Business

Response:

P. O. Box 8885

Wilmington, DE 19899-8885

October 31, 2013

RE: Priceline Visa account ending [redacted]

We are in receipt of your recent correspondence forwarded to Barclays Bank Delaware (‘Barclaycard’) from the Revdex.com of Delaware. We understand your concerns regarding the disputed charge and would like to take this opportunity to respond accordingly.

We appreciate the time you have taken to contact us. However, we remain unable to pursue credit on your behalf for the Priceline.com charge in the amount of $299.30, which posted to your account on July 11, 2013.

Because you are continuing to dispute this transaction that we previously investigated, we have reported to the consumer reporting agencies that you do not agree with the results of the completed investigation. Barclaycard reports account information to the following consumer reporting agencies:

TransUnion Consumer Solutions Equifax Credit Information Services, Inc.

P.O. Box 2000 PO Box 740256

Chester, PA 19022-2000 Atlanta, GA 30374

Experian

701 Experian Parkway

P.O. Box 2002

Allen, TX 75013

We encourage you to continue to pursue resolution by working directly with the merchant involved. We apologize for any inconvenience this matter may have cause and regret not being able to further assist you.

Should you have additional concerns, please contact me directly at [redacted]. My office hours are 8:00 a.m. to 5:00 p.m., ET, Monday through Friday.

Review: 4 accounts on my credit reports are not mine please remove at onceDesired Settlement: please remove the following accounts from my credit reports[redacted]x

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

December 16, 2013

RE: Barclaycard iTunes Rewards Visa ending in [redacted]

Barclaycard Financing Visa ending in [redacted]

Barclaycard Financing Visa ending in [redacted]

Visa Black Card ending in [redacted]

We are in receipt of correspondence forwarded to Barclays Bank Delaware (‘Barclaycard’) from the Revdex.com of Delaware. We understand your concerns regarding the credit bureau reporting of your accounts and would like to take this opportunity to respond accordingly.

Our records show you are listed as the primary cardholder of the four accounts listed above. This letter confirms that a fraud investigation was completed and we have confirmed the accounts are accurate. Therefore, we are unable to honor your request to have the accounts removed from your credit report.

In addition, we would like to verify your correct address because the correspondence received from the Revdex.com of Delaware has the physical address referenced and our records show a P.O. Box for your current Visa Black Card account. If our records are incorrect, please contact the number on the back of your credit card or contact our Customer Service department at [redacted] update this information. Representatives are available 24 hours a day, and 7 days a week to assist you.

[redacted] we hope this clarifies matters regarding your accounts. Should you have additional questions not answered above, please contact me directly at [redacted]. My office hours are 8:00 a.m. to 5:00 p.m. ET Monday through Friday.

Review: I called this company several times to seize communication from them to me & they keep hanging up on me when I tell them to remove me permanently from there list. I suffer from high blood pressure and this is making my blood pressure even higher then what it is regularly. there letter of advertisements are also affecting my credit score in a negative way. I want all communication from Barclaycard to me to be seized immediately or I will have to take further legal action against them for emotional distress, harassment & problems with my health due to this. Thank you for your time & immediate resolution in the above matter.Desired Settlement: I want all communication from Barclaycard to me to seize immediately. they are not to mail, e-mail or call me at all. I will be sending out a notarized seize of communication letter certified, registered with return receipt to Barclaycard in attempt to have them stop sending there mail to me and etc. I received approx. 10 advertisements from them within 1 month which is really annoying and considered harassment to me. Sincerely; [redacted]

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

May 9, 2014

Re: Marketing Solicitations from Barclays Bank Delaware

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8:00 a.m. to 5:00 p.m. ET Monday through Friday.

Consumer

Response:

I have not received any resolution fom Barclay card by mail and I do not want to close this complaint until it arrives.

They did not say how they are going to resolve this problem so I can not accept there offer until I see it in writing.

Please be aware I drive 12 - 16 hours a day and when I get home, your and there offices are closed for the night.

I will try to call if I get a break in-between my routes tomorrow. I am a floater driver so everyday is different and I do not

know what route I doing in the morning for the day. all they said they are sending a letter via usps to me according to your

last Revdex.com response message to me.

Thank you for your time and understanding in the above matter. please no calls after 6pm. New York time. Thank you

Review: I obtained a Barclays credit card through Apple in order to buy a computer.

I understood that after an introductory period, the interest rate would rise.

Last month (March, 2014), I went online to look at my statement and was stunned to see that the amount owed had suddenly jumped by over $743.09. I phoned Barclays, and their rep informed me that there was a recent charge at an Apple store. I explained that I had not used the card, and that no one else could have either since the card has been in a locked filing cabinet. The rep told me that she would remove the charge, and when I checked my account, the charge had been removed.

Yesterday, I checked my monthly statement and discovered that the charge was back on again. I spoke with 5 different Barclays employees until someone in the investigations department informed that the charge was "interest" charged since the introductory period had expired. $743.09 in "interest" suddenly slapped on top of about $1200 I legitimately owed them? This is an absolutely predatory banking practice.Desired Settlement: I want Barclays to remove the $743.09 "interest" charge from my account, and I would like an apology from Barclays for engaging in this predatory practice. I would also like Apple to be aware that the bank that they are promoting in order to sell computers engages in predatory practices.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

May 9, 2014

Re: Barclaycard Financing Visa Card account ending in 6982

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8:00 a.m. to 5:00 p.m. ET Monday through Friday.

Review: In Feb. of 2013 I paid my bill using my bill pay service through my bank as I always have and they lost my payment. After 2 months they found it and credited my account. Now they have done the same thing. On April 21 I paid my Barclay bill again using my bill pay system, as always, the due date was May 01, and yet again they lost my payment. I contacted them on May 12 once I was made aware of this problem and they were no help and wanted me to pay the $25.00 late payment to make my account not show it was over due. I refused because I did not owe it. I got a fax number from the person I was talking with and spoke with my bank which shows that the check they sent barclay had been cashed on April 29th and had them fax it to barclay. Once I did that my husband and I started receiving calls from barclay stating that my account payment was overdue. I called very upset and told them that my payment was not over due that they had received the payment and cashed it and that my bank had faxed them stating that. They said they had opened a case to find the missing payment but had no proof that I had made it and again wanted more money to get my account in good standing. I have spoken even with a supervisor to try to get this matter settled but feel that they could care less. So I spoke with my bank again and had them get involved to find out where my payment went. I did that on May 25, I called Barclay again on the 29th to see if it had been taken care of yet and it is still under investigation. They have received proof from my bank showing that it was paid and the check sent by my bank was cashed but refuse to settle this matter. I feel like there is nothing more that I can do to settle this matter.Desired Settlement: I just want my account to be settled, I work very hard to keep my credit in good standing and feel as though they do not care about me or the money they keep asking for from me. So I also want an apology and for my account to be in good standing.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

June 9, 2014

RE: Bluegreen Encore Dividend Rewards account ending 9501

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. My office hours are 8:00 a.m. to 5:00 p.m. ET Monday through Friday.

Review: After I closed my account with Barclay card, they authorized a charge on the account and they kept charging late fee sending me emails about it.

I called customer services many times to dispute this transaction but unprofessionally the manager hanged the phone on me.

I payed the entire balance before I close this account, there should be zero (0) balance on this account.

Below is the transaction details:

06/25/14 -FULL SERVICE NETWORK $28.16Desired Settlement: There should be zero balance on this account and I don't want to receive any advertisement from this bank either via emails or mails.

Im done with this bank.

Thanks

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

October 9, 2014

RE: Barclaycard Rewards MasterCard account ending 1445

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.

Review: Made a reservation for a tour. Called Barclays bank to report an authorized charge from [redacted] Tours on 06/07/14 .

Had to call twice to start a dispute but Barclays Bank failed to process it until I called a third time. The Merchant " [redacted] Tours "

failed to disclose cancellation policy and never informed me of any charges to my credit card. I got charges of $ 131.57 to my account without my

authorization. Barclays Bank informed me that the Merchant had 30 to 45 days to resolve the dispute. It took Barclays over 141 days to contact me

regarding the dispute and gave the Merchant 74 days to come up with a response. The Merchant failed to come up with evidence on time.

The charge is fraudulent and Barclays failed to correctly investigate this charge. CASE [redacted]. Once again. This was a fraudulent charge.Desired Settlement: I want a full refund.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

November 3, 2014

RE: Priceline Visa account ending 8164

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.

Consumer

Response:

Review: Lost count of the number of my dishonored requests for postal mail credit card offers to stop, via calls (both to the main line and "Office of the President" [redacted]) and emails and messages to their Facebook page and returned envelopes. My parents who I represent in this matter, are still getting postal mail credit card offers from Barclaycard US, sometimes more than 1 per week each. Closer to 6-8 months since the first request, but was told only 6-8 weeks for them to stop.Desired Settlement: Stop sending credit card offers for anyone surnamed [redacted]

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 December 29, 2014 [redacted] RE: Marketing Solicitations from Barclays Bank Delaware [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely,

Consumer

Response:

Review: I went to Mexico in vacation in August 2014 and I bought a contract with a company called REEF ADMON TI (EXPLORE YOUR WORLD) for $2,500.00 splited in 2 credit cards, but in 5 days I cancelled this contract and requested a refund back in my credit cards. For my credit card ending 7817 they refund $1,000.00 but for my credit card ending 2023 the bank refused to credit the other $1,500.00. For both banks I sent the cancellation letter from REEF ADMON TI.Desired Settlement: I hope that the bank ending 2023 will credit back in my account the $1,500.00.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

January 20, 2014

RE: Priceline Visa account ending 2023

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8 a.m. to 8 p.m. ET Monday through Friday.

Sincerely,

Review: I have already been in contact with Barclay and they refused to assist. I had put my account on hold over the phone because I was in college and I was going abroad and I wouldn't be able to make payments. The associate advised me he put a hold on my account so I wouldn't be at fault for no payments. Now I have two late payments on my credit report and they refuse to honor the agreement I had with the staff member who advised me it would not negatively impact my credit score.Desired Settlement: Correct the issue on my credit report - remove the late payments

Business

Response:

Tell us why here...P.O. Box 8885Wilmington, DE 19899-8885 January 22, 2015 [redacted] RE: Barclaycard account ending in 8697 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our [redacted]. My office hours are 8 a.m. to 5 p.m. PT Monday through Friday. Sincerely,

Consumer

Response:

Review: My mobile phone provider is [redacted], and my monthly cell phone bill is paid through my Barclay credit card. This has always been the case, and is not new. Lately, each time [redacted] charges my monthly fee on my card, Barclay assumes it's fraud and puts a hold on it. This is transaction is not fraudulent, and has no reason to freeze my account. It's always charged fine until now. I contacted Barclaycard on or around December 17th 2014, when this first happened. I submitted my communication via email through the site. The response I received indicated that my account was frozen due to my asking for help. I don't understand why simply asking for help through the site freezes my account. This is completely inexcusable.

I then called and spoke to a representative to unfreeze my account, and whitelist [redacted] so that it never again freezes my credit card account. I explained to the representative that it's imperative that [redacted] is accepted without question or delay each time a charge from them comes through, as they are my mobile phone provider. I was told that it would be noted.

Unfortunately, this month when my phone bill came through again, it triggered the fraud alert system again. Clearly, the representative I spoke to on or around 12/17 lied to me when I was told it would be taken care of, or was not qualified to address my concern. I again sent a request via email to get [redacted] whitelisted so that this would never happen again, though I forgot that simply asking for help on the Barclay website automatically freezes my credit card account.

I am VERY unsatisfied by the following:

1.) Customer service being unable to rectify my problem last month, causing it to happen again this month.

2.) Customer service advising me that something would be taken care of, when it clearly wasn't.

3.) [redacted] being considered fraudulent and freezing my account. This is my phone provider.

4.) The customer service representative was difficult to understand. If a representative doesn't speak fluent English, he or she SHOULD NOT be assigned to speak with English-speaking customers.

5.) Asking for help through the online contact system freezes my credit card account. You should put a very large text warning on the site, saying "If you ask us for help, we will instantly freeze your account." This is a joke!

6.) I'm also dissatisfied with the fact I need to file a Revdex.com complaint for something that customer service should've been able to handle easily.Desired Settlement: I would like [redacted] to be whitelisted on my credit card account, so that it never triggers the fraud system and inconveniences me again. This shouldn't be a problem, as [redacted] has always been my mobile phone provider all along. There is literally no excuse for this to be considered fraudulent since they have always been taking their monthly fee without any problems until now.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 January 26, 2015 [redacted]8 RE: Barclaycard Financing account ending in 8434 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8 a.m. to 8 p.m. ET Monday through Friday. Sincerely,

Consumer

Response:

Review: I currently got my identity stolen and an account was open in my name with a different allies name for my mothers maiden name, when I found out I immediately called Equix and Transunion and they froze my account. I then called the bank and spoke with a lady and she flagged the account that was open for fraud and told me that it would take a little while to be taken off of my credit. I thought it was the end. I then received a letter in the mail from this bank stating that the same person tried to opening another card in my name with this bank, they just tried switching my name. I called the bank again and they told me that they put the application as fraud and declined the application. When I called in they asked for my moms maiden name and when I told them they stated they had a different one on file. When I asked for the information they refused to tell me but said I could request to have the applications faxed over to me with all the information they provided. What I find ridiculous is that they would open and account with my name but when I called in they wouldn't provide me with the information, I find this to be a joke. I think if they were willing to send it to me through a fax they could easily save a tree and tell me over the phone so I can move forward with this process.Desired Settlement: I want this resolved by them giving me the information I want as fast as I can say helicopter. I want to be able to figure out how to get this off my credit and move on with my life. I want nothing to do with this bank, I do not want to receive a payment request since I was not the one to open the account. I want them to call me with results on what is going on. I would rather speak with a supervisor than talk to a coordinator that does not have the approval to do anything

Business

Response:

P.O. Box 8885

Review: Barclay bank had a error in their system that showed my checking account was closed, That resulted in my payment being late and me being charged a late fee $25 and 32.82 interest charge. I was able to get my late fee refunded because they had made the mastic but they are not refunding the full interest charge I was offered only $10. Because my payment information was entered correctly and would have paid my full statement balance should not be charge a interest charge.Desired Settlement: I would like the 32.82 credit back to my account and my credit report to reflect that I have not been late on any payments to barclay bank..

this is reference to barcley card

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 July 31, 2015

[redacted] Re: Barclaycard Arrival MasterCard account ending in 5582 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely, [redacted]

Review: On December 24, 2013, I deposited a Barclaycard convenience check for $400 via mobile phone to my checking account at People's Bank in Fairfield Connecticut. On December 27, 2013, People's Bank notified me that the date had expired on the check I deposited and as a result Barclaycard has declined to honor the check. In the meantime, Barclaycard debited my credit card account for the $400 plus a $16 balance transfer fee.

I called Barclaycard around January 6, 2014 after I noticed the error and that they had made no attempt to correct it on my account. I explained to the representative that the $416 debit to my account was an error since the check was not honored by them due to the expiration date. I waited on the phone for about an hour and a half for the representative to "look into the matter" only to let me know that I will have to wait 2 weeks for the matter to be resolved.

When I checked my credit card account around January 10 I noticed that they credited my account for $420. However, at the same time they again debited my account for $421.

I again called Barclaycard to try to straighten out the matter and after holding on the phone for about 2 hours, I was told that they will look into it. Today is January 21, 2014 and $400 is still showing as a debit on my account. They have since credited the $21.

I never received the $400 my account is being charged for and my bank has no record of the check being honored or deposited to my account. It is very time consuming for me to keep calling the Barclaycard to correct their mistake and I am afraid if it is not corrected, I may forget to follow-up.

Will you please help?

Thank you.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

February 4, 2014

RE: Upromise MasterCard account ending in 1392

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry and are pleased to have been able to assist you with the matter. Under separate cover, we sent you a detailed response of the investigation and actions taken to bring positive closure to this situation. Please allow 7-10 days for that response to be received through the mail.

It is our goal to provide exceptional service and it is our hope we have met your expectations.

If you have not received the detailed response or have additional questions, please contact our office at [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I contacted Barclay's Bank regarding my mother's LL Bean Visa Card using the executive office email address on your site. My mother suffers from memory issues and I have power of attorney to be able to discuss matters with Barclay. In January I received a letter saying they were reducing her credit limit to only 1,000.00 because of some late payments despite the fact she has always paid her bills in full until she had health issues, now I pay their bills. I paid off the balance IN FULL and now continue to get emails asking if I forgot a payment. I think their credit card must have been compromised at Target or some other store because they shouldn't have a balance at all! The reason I paid it the last time was I didn't want my mother's impeccable credit ruined and their website wouldn't even give me a statement to look at and my mother and father didn't have any. I sent four emails to [email protected]. One on 2/25, 2/26, 3/5 and 3/6 explaining everything and asking when I will be contacted. I included all the information needed. Offered to send the POA to them, gave them my mother and father's information and anything they would need. On 2/26 I got an email saying they would contact me within 24 hours. So far no one has contacted me, my parents or even acknowledged anything about our inquiry. This is frustrating especially since I am a Barclay Bank customer myself and have never had any issues with them or their service. I wasn't able to login to the online account we set up for mom's LLBEAN Visa and even though we keep getting emails that we haven't paid our bill, the link won't even let us in to pay whatever they are asking. I DO NOT believe my parents, especially my mother who just went through cancer treatments in addition to her other illnesses has charged up a bunch of charges that aren't getting paid and need to straighten this out. My mother is 76, my dad is 84 and they have worked hard their whole lives to have a credit rating over 800 - how can Barclay sit back and let this happen?Desired Settlement: I want someone to contact me, now I would prefer in writing via email regarding my several attempts to contact them and want an explanation of charges. This is ridiculous.

Business

Response:

P.O. Box 8885

Review: Very time consuming and numerous calls were made as I was told that due to a fraud alert on my card all transactions but one were declined. I was given the wrong information and apparently a charge went through at a later time and now it is too late to cancel the order and get a full refund as the company charges a restocking fee. A phone call was made about the declined transactions and another phone call was made as I saw a charge on my card at a later time the person told me it was fraud and the company was using my card without my permission at a later time and changed my card. So many mistakes and so much wrong information which wasted my time and my money. I have cancelled both my cards with your company and will never use you again.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

June 6, 2014

RE: Williams-Sonoma Visa account ending 9268

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8:00 a.m. to 5:00 p.m. ET Monday through Friday.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: This credfit card company has changed the terms of the agreement after enrollment. (I have a copy of their terms).

I have attempted to resolve this with there customer realtions department, but have only gotten automated BS responses from there customer relations department. They have blantanly misrepresented the credit card program and have commited fraud with my enrollment.Desired Settlement: I want the following:

The 40,000 eraly return Miles ( otulined in the [redacted] Brochure) along with the bonus 500 in filght credit towards my Fronteir Early returns account as detailed in Frontier promtional brochure along with the current balance of Early Reurn Miles of 509 miles, and as a Goodwill Gesture for my time & Effort for attepteing to resolve this misrepresentation issue, for Barclay's to pay may annual enrollment t fee of $69.00 for calaender year 2014.

But MORE IMPORTANTLY I WANT A CALL BACK FROM A MANAGER AT BARCLAY"S WHO CAN MAKE DECISION'S On behalf ogf the company to resolve this issue nad discuss the POOR HANDLING FOLLOW UP AND RESOLUTION of the is matter.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

June 24, 2014

RE: Frontier MasterCard account ending 5618

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8:00 a.m. to 5:00 p.m. ET Monday through Friday.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I was charged an incorrect fee for a balance transfer on my Barclays Arrival MasterCard on 04/23/15. I was charged $320, representing 4% of the balance transferred ($8,000 x 4% = $320) but the promotional balance transfer offer I received offered a fee of 1%, and not 4% (I can provide copies of the offer and balance transfer checks attached to the offer from Barclays).

The balance transfer offer I received offered “0% promotional APR through at least 09/01/16” and “either $5 or 1% of the amount of each transaction, whichever is greater, for transactions that posted to the account by 05/01/15.” The only reference to a fee of 4% being charged related to transactions posting to the account after 05/01/15.

I contacted Barclays customer service on 04/26/15 and 04/27/15 and representatives explained that the check that I used (check #5363 for $8,000) was not subject to the promotional offer and %1 fee—even though the check was attached directly to the offer—and was subject to a 4% fee.

The Barclays offer unfairly misrepresents the terms of the promotional offer and any reasonable customer would conclude that the checks attached to the offer were subject to the promotional terms offered in the adjacent and attached page (i.e. 1% fee and not 4%). Providing misleading promotional materials offering someone a 1% fee and then charging them 4% is a clear example of a ‘bait and switch’ and an abhorrent business practice to follow. I ask that you credit my account appropriately and review your marketing materials and practices before misleading and taking advantage of other customers.Desired Settlement: I’d like an adjustment (i.e. credit of $240 representing a reduction of 3%) to the fee I was charged on my Barclays Arrival MasterCard on 04/23/15. I was originally charged $320, representing 4% of the balance transferred ($8,000 x 4% = $320), however, the promotional balance transfer offer I received offered a fee of 1%, and not 4%. I ask that Barclays credit my account appropriately and that they review their marketing materials and practices before misleading and taking advantage of other customers.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 May 7, 2015 [redacted] RE: Barclaycard Arrival MasterCard account ending in 5125 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: On May 19, 2015, I received an email from Barclaycard that I was getting close to my limit. I logged onto my account online, knowing that I shouldn’t be close to the limit and found two charges (Finish Line for $174.88 and Converse for $108.63) on my account on May 16, 2015 that I did not make. I immediately called Barclaycard and was told that the charges were not posted and that it takes up to 48 hours to post so I needed to call back the next day. As it was over 48 hours since the transaction, I again looked at my account online and found that they both posted on May 18, 2015, so I called Barclaycard back. The person that I spoke with informed me that the charges did in fact post on May 18, 2015 and she would file a 'dispute' case, close my credit card and issue a new one. She told me that my card was actually swiped at both merchants in [redacted] (which is 2+ hours away from my home) and asked me if anyone else had access to my credit card. I am the only one with access to my card. I, in fact, had used my card that day in Midland County (again 2+ hours away from [redacted]). Well, almost a month went by and I had not heard anything from Barclaycard, so I called them on June 12, 2015. I was then informed that they had received a copy of the transaction from one of the merchants 'Finish Line' and it has my signature is on it, so it is valid. They have yet to receive anything from the other merchant 'Converse' and it has been almost two months. I again stated to Barclaycard that I did NOT make either of these purchases and did not authorize the use of my card for either of these purchases. I was then sent me a copy of the transaction in which I supposedly signed along with a dispute form. The signature on the transaction for the purchase is clearly not my signature. It appears to be a scribble. I completed the form and faxed it to Barclaycard on June 17, 2015. It is now July 2, 2015 and I have not heard anything from Barclaycard, so I called them. I was first told that Barclaycard was waiting for me to send a letter to them regarding the charge for 'Converse' and that is why there is a hold up on that one. I asked the person why I have never been informed of this. She couldn't tell me why. However the one for 'Finish Line' is still being disputed. Then I was told that they are both in the dispute stage and I just need to wait for the investigation to be completed. I have been a customer of Barclaycard for many years, have maxed out the card several times and paid it off each time. I have NEVER been late on my payments and have NEVER disputed a transaction before. I understand that it may take some time to do their ‘investigation’, however I am very frustrated that they have not resolved this as it has now been almost two months.Desired Settlement: They need to remove the two charges from my account. One is $174.88 and the other is $108.63.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 July 10, 2015 [redacted] Re: Barclaycard Rewards MasterCard account ending in 3455 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: Applied for the priceline visa and was denied. My credit is in good standing. My father and mother was both approved. I called them to try to dispute the denial, and they told me I was not "fit" enough to have the card. Unfriendly customer service, will not work with you. I wanted to take a trip, customer service rep hung up on me after she couldn't figure out what to do.Desired Settlement: I would like my priceline visa to be approved. I believe I was treated very unfairly.

Consumer

Response: