Barnes & Noble, Inc.

I have talked to Mr*** at the beginning of AugustTold him we have no record of his emailI have checked all of our systems and have no such address.I informed Mr*** to forward any emails he received to me so I can research their origin. Mr*** has yet to send these
emails.To my knowledge Mr*** has not received any e-mails from Woltz & Wind Ford since the beginning of AugustFrank D*** General Sales Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by Barnesandnoble.com LLC regarding complaint ID ***.Sincerely,*** ***

Revdex.com:My bank account has been credited the amount owed by the businessThank you for your assistance
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been
resolved
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by Barnesandnoble.com LLC regarding complaint ID ***.Sincerely,
*** ***

Revdex.com:At this time, my complaint, ID *** regarding Barnesandnoble.com LLC has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***

Revdex.com:At this time, I have not been contacted by Barnesandnoble.com LLC regarding complaint ID ***.Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by Barnesandnoble.com LLC regarding complaint ID ***I would really appreciate a response because I am currently being hunted down by email and phone by a collections agencyPlease continue to pursue the complaint
Thanks Sincerely,*** ***

Revdex.com:At this time, I have not been contacted by Barnes & Noble Bookstores (retail stores) regarding complaint ID *** I have had multiple online chats plus I have had numerous attempts to email the company I have not received any emails or phone calls
back, nor have I received a refund.Sincerely,*** ***

Revdex.com:At this time, my complaint, ID *** regarding Barnesandnoble.com LLC has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***

Revdex.com:At this time, my complaint, ID *** regarding Barnes & Noble Bookstores (retail stores) has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***

Revdex.com:At this time, I have not been contacted by Barnes & Noble Bookstores regarding complaint ID ***.Sincerely,*** ***

Revdex.com:At this time, my complaint, ID *** regarding Barnesandnoble.com has been resolved. Barnes and Noble never contacted me. However, the shipping company did contact me and delivered the appropriate product. It was to be shipped priority delivery, but took
nearly two weeks before it was delivered to me. I am still not extremely satisfied with the process and the quality of the service that was provided, but I did receive the product I ordered. In that respect the complaint has been resolved. However the main issue of the complaint was the service provided and Barnes and Nobles refusal to take responsibility for contacting the shipping company to correct the order. They must have contacted them after this complaint, because I heard from the shipping company less than one hour from the time I received confirmation that the complaint had been filed. Since I had not contacted them, then B&N or the Revdex.com had to have instigated the contact with the shipper.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***

Revdex.com:At this time, I have not been contacted by Barnesandnoble.com LLC regarding complaint ID ***.Sincerely,*** ***

At this time, I have been contacted directly by Barnesandnoble.com LLC regarding complaint ID ***, however my complaint has NOT been resolved because:
[Your Answer Here]
They are now willing to issue credit for the difference on the pre-ordered books, but I will need to check
the price on their website, verify price change, and then contact them in order to receive a credit I then must follow up to be sure credit was issued This is very time-consuming on my end I have stopped pre-ordering ebooks, but I still have ebooks that I have pre-ordered and will no doubt have to contact Barnes & Noble about
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

*** *** ***
*** *** ***
*** Dear Revdex.com, We reviewed the complaint submitted by *** ** *** As posted on our website and on the back of our retail store receipts, our Return Policy states " With a sales receipt or ***
* *** packing slip, a full refund in the original form of payment will be issued from any Barnes & Noble Booksellers store for returns of undamaged NOOKs, new and unread books, and unopened and undamaged music CDs, DVDs, and audio books made within days of purchase from a Barnes & Noble Booksellers store or Barnes & Noble.com…Returns or exchanges will not be permitted (i) after days or without receipt or (ii) for product not carried by Barnes & Noble or Barnes & Noble.com” Our records indicate *** *** placed her order on our Barnes & Noble Site on April **, 2016. *** *** first reached out to our customer service department on June **, 2016. *** *** requested to return the item for a refund as it did not function as she expected. Our customer service agent explained to *** *** her purchase was well beyond the return timeframe and was no longer eligible for a return While we are willing to accommodate our customers, we do so when we are contacted within a reasonable timeframe. As *** ***’s purchase was made more than a year ago, we will no longer be able to accept a return for refund. Please do not hesitate to contact me should you have any further questions or concerns Respectfully, Cavellene L*** SrConsumer Affairs Advocate *** * ***
***
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*** ** *** ***

Revdex.com:At this time, I have not been contacted by Barnesandnoble.com regarding complaint ID ***.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Hello,I submitted a complaint on November *, regarding Barnes and Noble online charging a
sales tax to residents of Delaware, which is a sales tax free state. My complaint number was ***. The Department of Finance with the State of Delaware was also working with Barnes and Noble to resolve this issue. I received notification from the Department of Finance that they were able to get Barnes and Noble to correct this sales tax issue. So, I would like to withdraw my complaint since it has been resolved. If you have any questions, please feel free to contact me
Sincerely,
*** ***

Revdex.com:At this time, my complaint, ID *** regarding Barnesandnoble.com LLC has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***