Barnes & Noble, Inc.

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[redacted]   Dear [redacted],   Barnes & Noble reviewed the complaint submitted by [redacted] regarding an eBook...

settlement credit.   Please be advised that a settlement was reached with [redacted]., in an antitrust lawsuit filed by various State Attorneys General and private class plaintiffs regarding the price of electronic books ("[redacted]"). Barnes & Noble was not a party to that lawsuit or to the settlement.  Barnes & Noble’s sole role was to distribute to eligible eBook customers monetary credits from a settlement pool funded by [redacted], and not by Barnes & Noble.    Our records indicate that [redacted] purchased an eBook from [redacted] [redacted] on July *, 2016,. [redacted]’s eBook settlement credit in the amount of $3.14 was applied to that purchase at that time and redeemed in full on his order. We became aware of a  systems issue that occurred on April **, 2017, in which some customers, including [redacted], were erroneously sent an  email advising they had a remaining balance on their eBook settlement credit. That same day, Barnes & Noble sent a subsequent email notifying those customers, including [redacted], of the error, apologizing for the confusion, and further advising customers, including [redacted], to please disregard the previous notification of an eBook settlement credit.   On April **, 2017, [redacted] purchased an eBook on [redacted] [redacted].  Later that same day, [redacted] contacted Barnes & Noble’s Customer Service department via email, in which he acknowledged that the “credit didn't show up” at the time he placed his order. Please note that if the customer had an available eBook credit, it would have been visible in the Payment section of our website’s Order Path.  Accordingly, [redacted] did not have any such credit available.   On May **, 2017, we issued a refund in the amount of $4.30, to [redacted]’s original method of payment for the purchase of the subsequent eBook on April **, 2017.  Please be advised that as a result of this refund, [redacted] will no longer have access to the eBook purchased on April **, 2017, as it has been deleted from his account.   Please do not hesitate to contact me should you have any further questions or concerns.   Respectfully       Cavellene L[redacted] Sr. Consumer Affairs Advocate [redacted] [redacted]   [redacted]
 
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Revdex.com:At this time, I have not been contacted by Barnes & Noble Bookstores (retail stores) regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by Barnesandnoble.com regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by Barnesandnoble.com LLC regarding complaint ID [redacted]. Also, there has been no refund of the $25 charge which I am disputing.Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by Barnesandnoble.com LLC regarding complaint ID [redacted].Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I was incorrect on purchase date (by one day), I will admit that however, my vehicle was under 35,000 miles when I brought it for service several weeks ago. Several weeks ago, at the time of my initial complaint, I took it to the Ford of Uniontown, which is near my place of work. They provided me with a handout and the tape they found underneath my vehicle. I had to pay for the diagnostic testing because they said that my vehicle appeared to be damaged from being in an accident and the warranty would not cover my diagnostic testing. That is when I brought my vehicle in to Woltz and Wind Ford. I was specifically told to "Just bring it back here the next time" when an issue came about. Why do I need to drive an hour out of my way when there is a Ford dealership next to my workplace?The company stated that if the service team or anyone else causes damage to the vehicle it is reported. I have stated that my door makes a loud noise when opening that was noticed while assisting my 5 year old daughter in the backseat of the drivers side of the vehicle. This never happened before. I immediately drove the vehicle up to the business and my fiancee went inside to tell two different people, including a sales manager what was going on. A noise that wasn't being made prior to dropping my vehicle off is now occurring. He asked that someone to call me regarding this issue, as no one offered to come out and see what we were reporting or offered to report it to the service department. I have yet to receive a phone call or see it addressed by the business via this communication. How is that making every effort possible to remediating an issue? An issue that didn't exist prior to taking my vehicle in for analysis. I ask the business to address this issue. It is fair as a customer to request knowledge of ANY work being completed prior to purchasing a vehicle. It is also fair that a customer request documents that show the issue regarding the automobile. I was given a document showing that the car needed realigning several weeks ago. I did not receive a document or anything from this company showing me the cause of the problem for the running board. How did Ford determine that it is bent from excessive force? Also, When purchasing I was told that it would be covered under Lincoln warranty since it is a lincoln. Lincoln has their own warranties unless that wasn't well communicated by the sales department. That is great that Ford is going to cover the headlights under the warranty. Please share the photos and emails sent to them with their response regarding the issue along with why my headlights would crack. Please provide the documentation requested over the phone, verbally in person, written via communication with the Revdex.com. It is unheard of for customers to not receive documents regarding their vehicle after being serviced....I even get papers following an oil change. Regards,
[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Barnesandnoble.com LLC has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

Revdex.com:Barnes and Noble itself finally notified me and processed a refund. The markertplace seller on Barnes and Noblenever contacted me nor did they ever ship the book. At this time, my complaint, ID [redacted] regarding BarnesandNoble.com has been resolved.
(By clicking "OK",...

your complaint will be closed as Resolved.)
Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Barnes & Noble Bookstores (retail stores) has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Barnesandnoble.com regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by Barnesandnoble.com regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by Barnesandnoble.com regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Barnes & Noble, Inc. has been resolved. The company refunded my money and deleted the ebooks from my account. 
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Barnesandnoble.com LLC has been resolved.
They magically found "our book" and mailed it the next day.  It is technically not our book, because the book came with a digital learning CD that my daughter kept inside the...

pocket in her book. The book they shipped us did not have the learning CD inside. We are still ultimately unsatisfied with their response, but have just moved on with life.
Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 Dear [redacted],I have read the companies response to my complaint and resolution and I do not find it satisfactory! With a refurbished device how do I know I won't end up with someone elses problems...certified or not! I have no recourse if the refurbished unit does not work properly! I have been informed by customer service that the only warranty I would have is what is left of mine now which ends onDec.**, 2014 which would mean that if the device does not work properly after that date then I will be without a properly working device....either way I will lose out! I don't see how a company of their size can find that to be okay!
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
I received the book.  Thank you for your...

assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. The business after recieving your correspondence, refunded my money.
Sincerely,
[redacted]...

[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]