Bath Kitchen Decor

Review: I searched for a product on [redacted] and the sellers website said that it had the merchandise I was looking for at a low price and "in stock". I ordered the merchandise on 9/**/13 and paid with my credit card. My card was charged immediately and I never received the merchandise. I have emailed several times and each time received a response that the merchandise is being shipped yet never is. I asked them to cancel my order and refund my credit card and this has not been done.Desired Settlement: Refund my credit card as quickly as possible and stop your deceptive practices.

Business

Response:

We can not cancel or refund a shipped order

Review: Order Number# [redacted] damaged light? : I have exchanged emails and phone calls with [redacted] and [redacted] and other "customer service" reps about a light I received that was cracked. I was assured that if I sent pictures they would send me a return label and I could exhange. No one ever got back to me. So I called and [redacted] said himself he requested the replacement immediately. I have called multiple times and the response is the replacement is being shipped in the next day or whatever. It is now Sept. [redacted] 2013 and I started this proces 8/**/2013 they of course have my money! I have made multiple attempts to follow their directions and I have called several times. I am concerned that hey have $220 and I will never get the light.Desired Settlement: At this point I think they are lying! I would prefer to get a replacement but now I just want my money back.

Review: On 3/**/14, I ordered an item from bathkitchendecor.com for a total of $138.65. About two weeks later, I received a phone call from the company telling me that the item was on back order and would not be available until early May 2014. I told them I would wait until May. In May, I did not receive my item. On 5/**/14, I emailed [redacted] at BKD's sales department ([redacted]) asking him if they shipped the item as they promised on 3/**/14. [redacted] emailed me back the same day saying, "Unfortunately, the Lite Source Solare Black Fluorescent Swing Arm LSF-150BLK is on back order until early July. I apologize for this terrible inconvenience, please let me know how you would like to proceed." I immediately emailed him a request to cancel the order and refund my money because I could not wait until July. [redacted] emailed me back saying he will cancel the order and credit $138.65 back to my credit card. It has been over two weeks and I still don't have the credit back on my card. I have tried to contact the company via email and telephone to no avail. Nobody responds to my emails and the phone calls are not going through.Desired Settlement: A refund of $138.65 back to my credit card.

Consumer

Response:

At this time, I have not been contacted by Bath Kitchen Decor regarding complaint ID [redacted].

Sincerely,

Review: On June **, 2013, I ordered an outdoor light fixture from Bath Kitchen Decor using their web site. I received an email confirming my purchase. The e-mail said I would receive an additional email containing tracking information or an order update. I have received no contact from the company. I have called the company at the phone number they supplied on the confirmation e-mail. No matter what phone option I chose, it dumped me into voice mail. I have no notification of back-order and no notification of shipment. My credit card has been charged!!! I have recieved nothing.Desired Settlement: I would like my money back so that I can purchase a light fixture from a different company that plans on providing a light fixture!

Consumer

Response:

At this time, I have been contacted directly by Bath Kitchen Decor regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

I am awaiting receipt of the light fixture I ordered. BKD contacted me saying it would be a week. Then they contacted me saying it would take two weeks for the manufacturer to convert the light to LED. That was several weeks ago. My husband sent them another email this morning questioning the disposition of our order. I am still very unhappy.

We are still waiting for a product that we paid for months ago.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I purchased a light fixture with an AMEX gift card August [redacted], I received

no confirmation of purchase but the money was removed from my card. After about

20 emails and countless calls they sent confirmation of purchase and said 1-2 weeks for delivery. After

waiting 6 weeks and countless more emails and calls they decided they couldn't provide the fixture decided to cancel my order but they did not issue a refund to my card. So now I'm out the money, no light, and I'm out 6 weeks of my time. As I now have read on your site and other sites that this company is a complete rip off and they do this to lots of people. Please help me get my hard earned money back

for my family. Thank youDesired Settlement: I just want my money back and to protect others from this fraud

Consumer

Response:

At this time, I have not been contacted by Bath Kitchen Decor regarding complaint ID [redacted].

Sincerely,

Review: I ordered a lamp in July 2014. The shade came three weeks later and was the wrong size. The phone number is not answered, e-mails are not responded to even though I have sent them numerous times.Desired Settlement: I want to send the lamp shade back and get the one that is the correct size. I want expedited shipping as this has been an issue over 3 months.

Review: I paid this company $394 for two lamps on August **, 2013. I did not receive delivery tracking information. On August **, 2013, I asked for the status of delivery. The company's representative, [redacted], told me the lamps would ship in two weeks and I would at that time receive a tracking number. On September **, 2013, I asked for the status. [redacted] told me that I would need to wait two more weeks for shipment. On October *, 2013, I asked when I would receive the lamps, and **. [redacted] told me they would ship within 3 days and that I would receive a tracking number. On October **, having received no tracking number, I asked for an update. **. [redacted] responded on October **, 2013, stating that the lamps had not shipped yet and that he would provide an update "tomorrow." No update came. On October **, 2013, I asked **. [redacted] for an update. Five days later, on October **, 2013, **. [redacted] stated that the lamps would ship in the first week of November. In the first week of November, having received no tracking number, I asked for an update. I received no response. On November **, 2013, I followed up and asked **. [redacted] for help, as I had paid $394 for lamps I never received. On November **, 2013, **. [redacted] responded that the lamps were in transit to him and may have already arrived. He said he would provide an update "tomorrow." I never received an update. On November **, 2013, I followed up with **. [redacted] and asked for a shipping tracking number immediately or I would report the situation to the Revdex.com. I received no response. **. [redacted] and [redacted] apparently have simply taken my $394 with no intent of shipping anything and in the hope that I would give up trying to get my lamps.Desired Settlement: I want an immediate delivery of the EXACT LAMPS I ordered (no shipping errors) via two day mail. Otherwise I will report this business and this represtative to the local district attorney.

Business

Response:

[redacted]

Review: Placed an order for a lamp back on 7/**/14 and have been told each of the 4 times I have inquired as to the ETA , "its due into us this week. Once it ships we will provide tracking #'s". I don't know where they are expecting their deliveries, but it would be nice when placing an order they advise folks it will take month's for the product to actually ship. I have placed a claim with my credit card company asking for a refund.Desired Settlement: I really wanted this lamp, but that was 2.5 months ago. REFUND MY MONEY!

Review: Did not deliver product and will not issue refund. Product ordered July 2014.Desired Settlement: refund

Consumer

Response:

At this time, I have not been contacted by Bath Kitchen Decor regarding complaint ID [redacted].

Sincerely,

Review: Placed order BKD-122476 on 11/**/13. 3 months later I still do not have my product. Item was initially shipped out on 12/*/13 only to be returned by FedEx due to damage. Item was returned to Bath Kitchen Decor on 12/**/13. Finally received a response on 12/**/13 that the item was not damaged just the packaging, so they would be looking for a box to send it out again. On 1/**14 I was told the item would be shipped within the next few days. Tried to contact them several times. Finally received a response on 1/**/14 that the item would be going out today. Since then I have requested the tracking number several times and have not received a reply.Desired Settlement: I really have no desire to accept this product from this company unless they are willing to give a partial refund along with the product. If I ever receive it, I have zero confidence that it will be in good condition and I will once again be waiting 3 months for a replacement product. Either acutally send me the product I ordered 3 months ago that you are just "looking" for a box for with a partial refund or just give me a refund all together. I'd rather spend more money on this light elsewhere and have it within a few days not months.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Product ordered 8/**/14 amount $1,891.12. I was told product would be in their warehouse and sent to me within 2 week time frame since items were in stock. On 9/**/14 spoke with customer service and was told they would let me know and call me back. Product was delayed. On 9/**/14 received email product would be 2 to 3 weeks out, so I sent email cancelling entire order. On 9/**/14 I received email that my entire order was cancelled and I would receive a verification of refund. I have not received any further information from company. I have not received my refund. I had to order same lights through another company and received said lights within one week. Something is wrong with Décor Designs Unlimited/Bath Kitchen Décor when you do not receive product and you do not receive your refund.Desired Settlement: I would like to receive my refund by credit card credit or a refund check immediately.

Review: I ordered a desk lamp from this company's website for $215 on October **, 2013 via [redacted]. My account was charged immediately. When I never received an email regarding shipment, I called the company's customer service phone number. The rep told me it would take 6 weeks because all items are custom. This seemed strange to me, so I cancelled the order while I was on the phone with him. I was told that a refund would appear on my [redacted] account. It never did and I never received an email confirming cancellation. I called the customer service number again last week. After 10 minutes of being put on hold and told there was no record of me or my order in their system, the rep finally found the order. He confirmed it was cancelled and told me the refund would appear that day on my [redacted] account. It never showed up. I have also filed a complaint with [redacted]. I would like my money back immediatelyDesired Settlement: I want my money refunded immediately.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Bath Kitchen Decor has been resolved.

Sincerely,

Thank you. I recently received a refund from the merchant. It showed up in my December credit card statement. Thank you again for following up.

Sent from my [redacted] Wireless 4G LTE smartphone

Review: I ordered a light fixture from this company 08/**/14, and my bank account was charged immidiately. I was notified 5 days later via email that the item was not in stock, but that it was on back order so I should have it by 09/**/14. I was willing to wait that long, so I left the order open. on 09/**/14 I called to verify if my order has shipped, and no one answers the phone at this company. I have called over 10 times, its just a recording that says to visit the website, there is no way to get through. I eventually was able to get my order canceled via email from [redacted]. I replied to him right away asking how long it will be before my account is refunded. I did not get a reply. I have emailed 3 more times in the last 3 weeks to get info on my refund. So at this point, he has basically stolen $187 from me. I have no product, and no refund, and no one to speak to regarding this problem. This company is criminal. Its theft.Desired Settlement: I want the card they still have on file to be refunded for my purchase price of $187.xx

Review: The company advertises prices that they don't offer, happened to me twice, fraud keep awayDesired Settlement: They had only given me a choice to go with the changed price

Consumer

Response:

I want them to abide by their price and finish my order

Business

Response:

Attached is a link to our terms and conditions - specific page.

We are not liable for typographical errors and are not ready to take a loss for hundreds of dollars.

Review: I ordered two light fixtures on Aug. [redacted] for $415. After waiting about 4 weeks for my order, I began to contact the company. I called the "customer service" number ( a recorder answered) and the number on my credit card statement ( a cell phone I think) and I was told my order was there and going to be shipped out the very next day. ( a complete lie...) After waiting another 2 weeks, the customer service number says you have to contact them via email only. I sent several emails over the next couple weeks including my orginal order confirmation and stated if I did not hear back from them I was going to call my credit card company and get my money back. No responses at all. And when I tried the cell phone number again, a person answered and hung up immediately. It is now 9 weeks later and I have not received my products or even a response in regards to my order. I contacted my credit card company to recieve the funds back. This company should NOT be in business. Do NOT order anything from this company.Desired Settlement: I would like an apology and an explaination from Bathkitchendecor.com for not sending me my light fixtures, for wasting my time and not responding to any emails. I no longer desire the light fixtures as I would rather have my money back from this company than have them benefit from my business. I will take my business elsewhere. A company that does business in this manner should not be allowed by the United States or the Revdex.com to be in business at all.

Review: Based on nature of the many other complaints on your web site, this vendor's stock-in-trade is informing customers that their purchases are on "back-order" for 6 weeks and then cease all return correspondence when the item does not arrive in that time. In addition, they do not answer their phone. Charges are improperly levied before items are actually shipped, and you'll note that 6 week window "conveniently" puts customers at the absolute deadline for filing for a recovery with services such as [redacted] direct. The business web site continues to operate, so the prospect for doing more harm to others remains.

A $219.60 charge for a ceiling fan (placed August *) that never arrived at the warehouse, much less shipped at this time remains charged to my deferred payment account. An email cancellation of the order was received from the seller on October *.Desired Settlement: A refund credit to my [redacted] card first and foremost. If there's action you can take to alert processors to their very underhanded and potentially fraudulent business practices so that others are protected, all the better.

Review: On 10/**/13, I ordered 3 bath lights for 1 bathroom, requesting matching tones, from this on-line storefront. I got notice on 10/**, lights were backordered (although my cc was already charged). Received 2 of the 3 lights (not matching in color) on 10/**& 3rd light on 11/**which also wasn't the same tone as the either of the other two. I sent [redacted], [redacted], color pics & requested that he replace the lights with matching in color. From receipt of the 3rd light in November-January, little or no response from [redacted] or BKD on the status of the replacements. [redacted], a customer service rep said they were working on it. Finally, I was told that the 3 lights that were sent to me had to be returned for replacement so KBD had them picked up by Fedex mid January. From that time-March, nothing on status of replacement, so on 3/**, I sent email (they don't answer phones AT ALL), to cancel my order & issue me a refund. On 3/**, [redacted], via email said he would issue a refund. Yet to see it. Read Bath Kitchen Design [redacted] page: read all the horror stories like mine & only likes are from BKD & the [redacted], [redacted] & employee [redacted]!Desired Settlement: Full refund.

Review: On June [redacted], I placed an order on [redacted] for two light fixtures. The order details are below. I was not told the items would be back ordered. It is now July [redacted] and I still have not received the items. I made numerous phone calls to the company over the past month and was told the items were arriving at first in the beginning of July, and then the middle of July. Last week I called and spoke with [redacted], a customer service rep who was very rude and could not tell me why the items were not shipped to me yet, and then told me they may ship the week of July [redacted]. I told him the company needed to provide me with some credit for waiting for the items this long, he said a 5% discount was applied to my order, but I still do not see this discount in my account on DecorDesignsUnlimited.com as of July [redacted]. Then he told me "You knew these items would take a long time to get shipped to you when you ordered them". I told him no, I didn't, and apparently neither did he, since he could not give me an exact date of when the items would be shipped to me. I then told him I would file a complaint with the Revdex.com if I didn't get the items soon. He told me if I was going to file a complaint, he would cancel my order. I told him not to do that, and that I wanted to speak with his [redacted]. He told me the [redacted] was not available, but gave me his name, [redacted], and [redacted]'s wrong e-mail address, because I tried to e-mail [redacted] and the e-mails bounce back indicating the e-mail address is wrong.

I called the company yesterday and spoke with [redacted]: she told me she would speak with [redacted] because [redacted] apparently canceled my order without my permission, and a credit was not applied back to my credit card. [redacted] told me she would call me back yesterday. I never heard back from her so I called again today. She put me on hold and told me [redacted], the [redacted] would call me directly about this order. I have not heard back from [redacted].

Order [redacted]

Decor Designs Unlimited [redacted] Date Ordered: 6/*/2014

Order Number:: [redacted]

Billing Address [redacted] SHIPPING ADDRESS [redacted]- US

Shipping Method: Free Shipping

Payment Type: Online Credit Card

Item ID ITEMS PRICE QTY TOTAL [redacted] Murray Feiss Casual Luxury Brushed Steel Two-Light Flush Mount [redacted] $129.84 1 $129.84 [redacted] Murray Feiss Casual Luxury Brushed Steel Two-Light Semi-Flush [redacted] $149.28 1 $149.28

Subtotal: $279.12

Discount(s): $0.00

Taxes:

$0.00

Shipping:

$0.00

TOTAL: $279.12Desired Settlement: I want to know if I can still receive these items within a week or so, and I want a partial credit to be applied to my credit card, since I have been waiting for these items for over a month now, and due to the frustration of dealing with unprofessional customer service representatives and this company.

Review: I ordered a sink drain in 7/2014, my credit card was charged and a delivery date of late July was given. It is now Sept and the product has not arrived. They used to answer the phone after being placed on hold for over 30 minutes, and now do not answer the phone, do not respond to msgs/emails. When they did answer the phone, they claim the product was shipped to the wrong customer, will be shipped overnight, but they can never give me a tracking number and the product never arrives. Now that I discovered so many other similar complaints, I realize that they have probably been lying to me the entire time.Desired Settlement: I would just like to receive the product I ordered. If they cannot deliver the product I ordered, they should fully refund my money and I will order the product elsewhere. Regardless, this type of business practice should be corrected or they should be shutdown for scamming people out of their time and money waiting for products they do not deliver.

Consumer

Response:

I never received any response from Bath Kitchen Decor, so I contacted my credit card company to credit the charge they made for a product they never shipped. So, at this time, my complaint, ID [redacted] regarding Bath Kitchen Decor has been resolved, but not through any action on their part.

Sincerely,

Review: I have never been so upset with the service of a company before. My order was made on ** May, 2013. First of all, I had to beg for an invoice or an indication that there was a transaction made. I was sent one on June **, 2013. Secondly, when I sent written request, time and time again on the status of the order,I have never received an answer back to any of them. Third of all, the item took weeks and weeks to come and there was no tracking, even when I constantly tried to request one. I did get one call after so many times trying to get in touch and the gentleman said it was on its way. I asked to PLEASE send a tracking number. Finally, I received the item on July *, 2013, after many weeks later and I called the company on July *,to get a number for return and the woman said it will be in your email by the end of the week, and guess what??? NOTHING!! I will never ever do busines with this company again. And spending over 500 dollars,Desired Settlement: I just want my money back, they could have their items

Business

Response:

We have emailed you to return the merchandise to us. Please read your email send back the merchandise to the address we provided and send us tracking that you sent it back.