Baubax LLC

Hi ***, Unfortunately, we do not have a returns policy, only an exchange policyTherefore, we will be happy to exchange your jacket(s) per the instructions on our website: www.baubax.com/exchanges Please submit a ticket and we will be happy to get your order updated, exchanged and sent out to you At this point, refunds are not possible, because all orders have been produced and shipping information has been sent to our fulfillment centers for processing (along with those that have already received their products) Thanks Team BauBax

Good Morning ***, You order has already been processed and delivered to you on 3/31/ All the best, Team BauBax

Good Afternoon [redacted] , Hope this message finds your wellYour order shipped out to you on 4/12/(of which you should have received tracking information prior to submitting this complaint) and was delivered to you on 4/18/ We understand you are unhappy with the way your jackets fit and therefore we have an exchange policy to help you outThis policy is detailed on each of our campaign pages for all backers to see EXCHANGE POLICY: If you follow the sizing chart carefully, then the jackets shall fit you just fineStill, if you wish to exchange your jackets for any reason, we’ll happily do that but you’ll have to pay for the two way shippingAs we are just starting up and offering our jackets at highly discounted prices, we won’t be able to accept returnsPlease make sure the items are unworn and unwashedAlso, all items must be in the condition you received them with all hangtags still attached As for a refund, at this point, refunds are not possible, because all orders have been produced and shipping information has been sent to our fulfillment centers for processingAnd in your case, your order has already been shipped and delivered to you Sorry for any inconvenienceHowever, if you would like to do an exchange, please email [email protected] Thanks Team BauBax

Good Afternoon [redacted] , At this point, refunds are not possible, because all orders have been produced and shipping information has been sent to our fulfillment centers for processing Prior to submitting this claim you should have received tracking information as your order was shipped out on 4/5/ Furthermore, our records show that you received your order via FedEx: [redacted] on 4/9/ Thanks Team BauBax

Hi ***, In regards to third party purchases getting "ahead of" Kickstarter/Indiegogo backers, this simply should not be the case but has to do with inefficiencies in BauBax's process and use of a third party packersDespite BauBax sending the jackets for Kickstarter/Indiegogo backers to its fulfillment center before it sent any third parties, these third parties are more established company's, hence they are simply able to move more quickly then we were At this point, refunds are not possible, because all orders have been produced and shipping information has been sent to our fulfillment centers for processing (and orders have been filled and delivered) We apologize that you had sizing issues, however, many customers are happy with their sizes, where others like yourself are noTherefore, we have the exchange process in place for such casesHowever, since we filled your order and you placed it, the exchange policy is in full effect as shared on both campaign pages: EXCHANGE POLICY: If you follow the sizing chart carefully, then the jackets shall fit you just fineStill, if you wish to exchange your jackets for any reason, we’ll happily do that but you’ll have to pay for the two way shippingAs we are just starting up and offering our jackets at highly discounted prices, we won’t be able to accept returnsPlease make sure the items are unworn and unwashedAlso, all items must be in the condition you received them with all hangtags still attached Please visit www.baubax.com/exchanges to get the process started for your exchange and we will be happy to get this filled for you Thanks Team BauBax

Complaint: [redacted] I am rejecting this response because: My jacket finally arrived - in April, too late for the trip I'd planned to use it on - but that doesn't negate the extremely bad customer service experience I am complaining aboutMisrepresentation and obfuscation of production and shipping dates were a constant, starting with all backers being told in Sept that shipping was on track for their November deadline, all the way through being told that my specific order would be processed by March MANY backers continue to wait for their orders, and it seems that Revdex.com complaints and credit card disputes are the only way to potentially keep Baubax somewhat responsive From the Baubax FAQ of Jul2015: "We are perfectionists! We have done our homework, so the risks are minimalWe have identified and locked in our manufacturers who will be able to ship within days of successful project funding, so you can enjoy your very own BauBax Jackets before the winter travel season kicks in." Since this FAQ, their language has stayed much the same, with further and further ship dates being missed while Baubax claims to be on trackAs they poured cash into months of advertising (I followed one particular ad from Facebook) to try to make this campaign the "biggest in Chicago history," they should also have been looking to the future where they'd need more staff, bigger production facilities, and responsive, modern shipping contracts In their initial pitch to potential backers, they say "Our team is comprised of seasoned entrepreneurs, fashion designers, user experience designers, and supply chain experts with more than years of entrepreneurial and manufacturing experience," and yet now in reply to my complaint here they claim to be a person team! Was the initial description of their company fraud, or was their Revdex.com response a lie? I also believe that the marketing saying the travel pillow, which was one of the most important selling-points of the campaign, was misleading"No more bulky travel pillows" was promised, along with language like "built-in" and "integrated." The neck pillow is no different in size or shape, or more buithan any other product on the market todayIt comes stored in a pocket built into the hood, which is an utterly ridiculous place to try to keep it when wearing the jacket, since it misshapes the hood to a ridiculous degree Sincerely, [redacted]

Good Afternoon, We are doing are best and have been giving updates as readily as we can with the information that we have and are in full compliance with the Kickstarter Terms and Conditions they agreed to (https://www.kickstarter.com/terms-of-use?ref=footer)BauBax posts updates on the Kickstarter page directlyOnce this is official posted to the sign all backers who have supported our campaign receive a direct email (per their email on file with their Kickstarter account) Unfortunately, we did not meet our initial deadline of the holidays, due to a few caveats; shipping delays per the Chinese holidays and customs hold-ups as we are a 1st time company importing into the U.S.Awhich has a more thorough inspection process With that being said, we have began shipping to our International customers (Non-North American orders)This began on 2/16/and we have seen pictures posted on social of our customers receiving themIn addition, we will begin North American order shipments on 2/26/In a recent update provided to our backers on 1/14/2016, we informed backers that orders would begin shipping at the end of 01/- and go through end of 02/We are currently on-schedule with this timeline Yes, we have started selling to third parties, however, we have assured our customers that our Kickstarter backers and Indiegogo supporters would receive their orders before any 3rd party customer would(As addressed in our latest update on 02/19/2016) To date, this holds true as our Kickstarter customers are receiving our jackets (per our social media posts) Team BauBax

Good Afternoon, We will be happy to exchange any defective product that you have receivedWe are sorry for any inconvenienceIn order to exchange these items, we will need you to visit www.baubax.com/exchanges to get the process started Once you have completed this, we will get this processed and shipped out to you Thanks Team BauBax

Good Morning [redacted] , Hope this message finds you well You order has already been processedIf you have not received your tracking information you will within the next hours Thanks for your continued support! Team BauBax

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Hi [redacted] , In order to process your exchange, we have to inspect the jackets to ensure they are in good conditionI can assure you once the QC is complete, we will process your exchange and get them sent to youThe quicker we receive your jacket(s) you wish to exchange, the quicker you will receive your exchanges purchase If you have already paid your $15, great! The next step is to ship us your productAgain, once we have inspected it, we will get it processed Thanks Team BauBax

Hi [redacted] , Hope this message finds you wellHere is what is stated in our Exchange policy on both the campaign pages that all customers were able to view prior to placing an order: EXCHANGE POLICY: If you follow the sizing chart carefully, then the jackets shall fit you just fineStill, if you wish to exchange your jackets for any reason, we’ll happily do that but you’ll have to pay for the two way shippingAs we are just starting up and offering our jackets at highly discounted prices, we won’t be able to accept returnsPlease make sure the items are unworn and unwashedAlso, all items must be in the condition you received them with all hangtags still attached We give all our customer the option for exchanging their products, but since we shipped the right product to you based on your order, you are responsible for 2-way shipping charges Yes, this may be inconvenient, and we are sorry for this, but this is our policy Thanks Team BauBax

Hi [redacted] , Hope this message finds you wellUnfortunately, we do not have a refund policy, however, we will be happy to exchange your jacket(s) that adjust to the size that will best suit youPlease submit a ticket to: http://baubax.supportsync.com/crm/ Furthermore, just to reiterate, we have our exchange policy on each of our campaign pages as follows: EXCHANGE POLICY: If you follow the sizing chart carefully, then the jackets shall fit you just fineStill, if you wish to exchange your jackets for any reason, we’ll happily do that but you’ll have to pay for the two way shippingAs we are just starting up and offering our jackets at highly discounted prices, we won’t be able to accept returnsPlease make sure the items are unworn and unwashedAlso, all items must be in the condition you received them with all hangtags still attached Furthermore, in regards to third party purchases getting "ahead of" Kickstarter backers, this simply should not be the case but has to do with inefficiencies in BauBax's process and use of a third party packersDespite BauBax sending the jackets for Kickstarter backers to its fulfillment center before it sent any third parties, these third parties are more established company's, hence they are simply able to move more quickly then we were We look forward to working with you to get your exchange taken care of and your BauBax jacket in your hand soon Team BauBax

Good Morning [redacted] , Again, a refund is not an option, yet we have an exchange policy as previously statedYour order was shipped and delivered to you on April 13, via ***: [redacted] We will glad process an exchange for you, but ask that you please check out our exchange policy at www.baubax.com/exchanges to get the process started Thanks Team BauBax

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Although my blanket ordered separately has not been deliveredThe quality of the delivered jacket is very bad, size is much smaller than ordered, buipillow is not buiat all and gloves are with a hole I will never do any more business with Baubax nor recommend themSincerely, [redacted]

Hi [redacted] , Hope this message finds you wellWe are sorry for the inconvenienceI have confirmed that your (5) jacket was shipped out on 6/29/You should have that within the next few days Thanks for your patience Team BauBax

Complaint: [redacted] I am rejecting this response because: This is the same response, word for word they are sending everyone who is complainingWhile you did email me back the same day I contacted you, it was literally a computer response that didn't even address the issue at handI understand there are delays, but that is no excuse for falsely adverting and selling a productI have attached a screen shot of their website where it STILL states the sweatshirts are made out of 100% cottonWhile they did inform their backers eventually, it was only through a email (update #15) which wasn't sent until January 14, - way after the campaign had been closed, and then did not allow people who no longer wanted this version to cancelYou sold me a 100% cotton sweatshirt on September 7, NOT a 60% cotton, 40% polyester blendThis is a advertisement of product that still today is displayed clear as day on their kickstarter websiteSincerely, [redacted] -

Good Afternoon, We are doing are best and have been giving updates as readily as we can with the information that we have and are in full compliance with the Kickstarter Terms and Conditions they agreed to (https://www.kickstarter.com/terms-of-use?ref=footer)BauBax posts updates on the Kickstarter page directlyOnce this is official posted to the sign all backers who have supported our campaign receive a direct email (per their email on file with their Kickstarter account) Unfortunately, we did not meet our initial deadline of the holidays, due to a few caveats; shipping delays per the Chinese holidays and customs hold-ups as we are a 1st time company importing into the U.S.Awhich has a more thorough inspection process With that being said, we have began shipping to our International customers (Non-North American orders)This began on 2/16/and we have seen pictures posted on social of our customers receiving themIn addition, we will begin North American order shipments on 2/26/In a recent update provided to our backers on 1/14/2016, we informed backers that orders would begin shipping at the end of 01/- and go through end of 02/We are slightly delayed from our adjusted schedule with this timeline To date, backers on both the east and west coast have received jacketsThis is not a scam.This holds true as our Kickstarter customers who are receiving our jackets (per our social media posts) and sharing their comments both positive and areas for opportunity We are working feverishly to get all our customers their orders, we appreciate the continued support and patience Team BauBax

Hi ***, We have handled this offlineConsider this closed Thanks Team BauBax

Good Morning ***, Hope this message finds you well At this point, refunds are not possible, because all orders have been produced and shipping information has been sent to our fulfillment centers for processing You order has already been processedIf you have not received your tracking information you will within the next hours Thanks for your continued support! Team BauBax