Beauty & Truth

[A default letter is provided here which indicates your rejection of the business's response Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of why I am rejecting this response appear below: [You must provide details of why you are not satisfied with this resolutionPlease type details here:] As stated previously, I have attempted by both email and phone to terminate the program within the day trial period and again after shipments started coming The program was not been terminated when I originally requested it and there has been no response to my follow ups Not only have I been charged monthly, but I have received monthly charges along with international transaction feesI am requesting refunds for the following charges as I have attempted to comply with the instructions for cancelling the program and shipments as instructed1/27/4.951/27/2.952/9/98.712/14/88.493/10/98.713/15/ Regards, [redacted] ***

On Feb18th, 2016, [redacted] placed an order for 1x Renewing Serum CE trial offer, paid $in shipping and handling, and was sent an order confirmation email that included the following passage: "If you made a trial order purchase, you've been automatically enrolled in our time-saving Delivery ProgramAt the end of your 15-day trial period your [redacted] will be charged the full value of your trial orderEvery days thereafter, you'll be sent a full-size refill order using your [redacted] on fileWe offer a 30-day guaranteeShould you decide for any reason that you do not wish to keep the product, you may return it for a full refund, less the cost of shipping & handlingReturn shipping is the responsibility of the customer." On March 4th, customer service received a call from ***, sent return instructions and canceled the membership as requestedThere will be no further charges applied nor shipments of product unless otherwise directed by [redacted] To date, no product has been returned, however, [redacted] is under no obligation to return the trial item

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

On February 28th, 2016, [redacted] placed an order for 1x Erase Repair trial offer and paid $for shipping and handlingOn March 7th, the membership was canceled as requested and confirmed via email [redacted] is under no obligation to return the trial item however return instructions were also sent via email on that dayThere will be no further charges nor shipments of product unless otherwise directed by ***

Customer Support Beauty & Truth [redacted] MI *** RE: Case [redacted] Ms***placed an order for our Wrinkle Rewind Skin Care Anti-Aging Cream 8/6/2015, andby doing so agreed to the terms and conditions of the 14day trial offerMs***then contacted customer support 8/30/and requested cancellationThe accountwas cancelled and no further charges or shipments occurred as of 8/30/On 10/1/15, Ms [redacted] contacted customer support andrequested a refundAs per our terms and conditions, we offer a 30day moneyback guarantee to ensure customer satisfactionBecause Ms [redacted] was outside ofher days, she is not eligible for a full refund In response to Ms***’ complaint, we have issued a 50%refund for for the product ordered 08/01/We hope that Ms [redacted] issatisfied If you require any additional information, please contactour customer support department at ###-###-####Best regards,Beauty and Truth Customer Support

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved However, I do not appreciate the manner in which this business transaction was handled I do not like the fact that I had to argue with the agent to get my money refunded and to cancel a membership I specifically said I did not want I believe this business does not perform the transactions above board and they should be recognized as the scam artists they are.Regards, [redacted] ***

On December 3rd, 2015, ***placed an order and received an order confirmation email with terms and contact informationSupport received a request to cancel from ***on that day and executed the request by sending a cancellation confirmation email***was completely refunded before the products were shippedThe membership is canceledThere will be no further billings or shipments unless otherwise directed by ***

The membership was canceled as requested; there will be no further charges nor shipments of product unless otherwise directed by [redacted] who is under no obligation to return the items that were confirmed delivered by UPSShipping and handling charges are non-refundable [redacted] received return information via email in order to return the items in good faithB&T considers this matter resolved

On August 31st, 2015, ***placed an order for 2x trial offers, paid $and $in shipping and handling charges, and was sent an order confirmation email that included the following passage: "If you made a trial order purchase, you've been automatically enrolled in our time-saving Delivery ProgramAt the end of your 15-day trial period your [redacted] will be charged the full value of your trial orderEvery days thereafter, you'll be sent a full-size refill order using your [redacted] on fileWe offer a 30-day guaranteeShould you decide for any reason that you do not wish to keep the product, you may return it for a full refund, less the cost of shipping & handlingReturn shipping is the responsibility of the customer." As requested, both programs were canceled and there will be no further charges or shipments of product unless otherwise requested by ***Today B&T refunded the most recent charge (-$transaction_id= [redacted] ) and ***can expect to access those funds within 5-banking days***received return instructions via emailB&T expects the last order -that was already reported delivered to the address on file- will be returned in good faith[redacted] Date/TimeEvent NameLocationJan 12:16Package delivered by local post office***, OK

Memberships canceled as requestedTrial items confirmed delivered on February 4th, Customer under no obligation to return the items however return instructions were sent via email on January 31st, There will be no further billings nor shipments of product unless otherwise directed by ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

The membership was canceled as requestedThere will be no further charges nor shipments of product unless otherwise directed by [redacted] who was refunded a total of $($on February 10th, 2016, and $today)Refunds can take from to banking days to be reflected [redacted] is under no obligation to return the trial item

Trial offers which carry additional charges must be well disclosed to the customer Many companies offer different types of trials, that allow you to try their products before committing to purchaseThey may also have automated refill programs as part of the offerA trial offer allows you to try the product before buying itUsually, you pay for the shipping charge, and have an agreed-upon number of days to try the product in your own homeYou are then charged for the product, if you have not contacted the company before the trial’s expiration date“Trials” and “Risk-Free Trials” do not mean a “free product”, and we do not advertise as suchA “free sample,” is yours to keepSites offering a free sample will not require you to return the sample, but if you have agreed to a membership (automatic refill program) in order to receive the sample, you may be required to return, unopened, any full-size product that was shipped to you alongside your sample.We plainly disclose the terms of the sale and prices at the point-of-sale, before the customer enters their payment details Furthermore, we take a multi-stage approach toward disclosure to avoid at all costs customers who feel they are unaware of the offer's terms.First, we include the terms at the point of sale, before a payment is made Here are the terms the customer agreed to when they placed their order:“I am agreeing to be charged $today and $for my trial skincare product on the 15th day if I do not call to cancel my membershipI will receive a full-size bottle of skincare product for $(S&H included) every days thereafter until I cancelMy credit card will be billed and my shipment will be sent automatically at those timesShipments will continue until I call to cancel my membership at ###-###-#### or by emailing [redacted] @findbeautyandtruth.com, open hours a day, days a week.By clicking to order I represent that I have read and agree to the Privacy Policy and full Terms and Conditions of this offer and I understand that I will be liable for payment of product that was shipped to me, and future shipments of product, if I fail to notify customer service to stop supplying the product to me.”Next, after the purchase is confirmed, we notify the customer with a welcome email, which also contains information regarding the on-going component to their membershipEach of these areas clearly discloses our toll-free telephone number which has agents standing by 24/to handle customer requests When the customer receives their package, there is a packing slip indicating the same contact detailsWithin the package is a brochure which quite obviously state the on-going membership information and our contact detailsIf all else fails, and the customer is billed against their wishes, we offer a no hassle refund policyIt is not our intention to have people continue with a membership they do not wantIn short, we strive for very transparent and highly available customer serviceWhile the odd customer may misunderstood the terms of the trial offer, most complaints can be easily resolved at the customer service level.I hope this helps shed some light on our marketing campaign and the enormous amount of work that goes on behind the scenes to prevent these sorts of complaints.This customer was refunded $on February 6, and once her return was received and processed, she was mailed a check for her remaining refund of $on March

The membership was canceled as requested; there will be no further charges nor shipments of product unless otherwise directed by [redacted] On March 12th, 2016, [redacted] was refunded $49.35; on March 16th, 2016, [redacted] was refunded $matching the total refund to date with the desired resolutionPlease allow to banking days for the refunds to be reflected

On November 4th, 2015, [redacted] placed an order for 1x Wrinkle Rewind trial offer and paid $for shipping and handlingdays later, as noted below in the terms and conditions of the trial offer, [redacted] was charged the full value of the trial item"If I enroll in the membership program I am agreeing to be charged $today and $for my trial skincare product on the 15th day if I do not call to cancel my membershipI will receive a full-size bottle of skincare product for $(S&H included) every days thereafter until I cancelMy credit card will be billed and my shipment will be sent automatically at those timesShipments will continue until I call to cancel my membership at ###-###-#### or by emailing [redacted] @findbeautyandtruth.com, open hours a day, days a weekProduct ships in 1-business days and is delivered in 3-business daysBy clicking to order I represent that I have read and agree to the Privacy Policy and full Terms and Conditions of this offer and I understand that I will be liable for payment of product that was shipped to me, and future shipments of product, if I fail to notify customer service to stop supplying the product to me." We received a call from [redacted] on November 20th, 2015, and the membership was canceled as requestedThere will be no further charges or shipments of product unless otherwise directed by ***

[redacted] has not returned any of the items that were refunded up-front in good faith

[redacted] was provided with return instructions via email on March 4th, The membership was canceled on that day as requested so there will be no further charges nor shipments or product unless otherwise directed by [redacted] The first refund (of $44.24) was processed on that day, and on March 8th, 2016, the second refund (of $44.25) was processedTo date, no product has been reported returned however [redacted] is under no obligation to complete the returnEven though the credit card on file was canceled by ***, [redacted] will still be able to access those funds through the issuerRefunds can take to banking days to be reflected, so the above two refunds should already be visible on updated statementThe resolution sought by [redacted] of a $refund has been actioned and B&T considers this matter resolved

On Aug16th, 2016, VB agreed to the terms and conditions of trial offers and was charged the associated shipping and handling feesOn Sep6th, 2016, the memberships/ subscriptions were canceled as requested and confirmed via emailVB was refunded $and $and provided with return instructionsReturns processed to date: NoneThe return-for-refund window expires days from the most recent charge

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Excerpt from trial offer terms and conditions: "If I enroll in the membership program I am agreeing to be charged $today and $for my trial skincare product on the 15th day if I do not call to cancel my membershipI will receive a full-size bottle of skincare product for $(S&H included) every days thereafter until I cancelMy credit card will be billed and my shipment will be sent automatically at those timesShipments will continue until I call to cancel my membership at ###-###-#### or by emailing [email protected], open hours a day, days a weekProduct ships in 1-business days and is delivered in 3-business daysBy clicking to order I represent that I have read and agree to the Privacy Policy and full Terms and Conditions of this offer and I understand that I will be liable for payment of product that was shipped to me, and future shipments of product, if I fail to notify customer service to stop supplying the product to meRefund Policy: I understand that if I am not fully satisfied with my products I may cancel my order at any time by calling customer service and returning any unused, unopened Product to our warehouseAll returns must be within days of original purchase (excluding trial product)Shipping and handling charges are non-refundable." Excerpt from original order confirmation email: "If you made a trial order purchase, you've been automatically enrolled in our time-saving Delivery ProgramAt the end of your 15-day trial period your Visa will be charged the full value of your trial orderEvery days thereafter, you'll be sent a full-size refill order using your Visa on fileWe offer a 30-day guaranteeShould you decide for any reason that you do not wish to keep the product, you may return it for a full refund, less the cost of shipping & handlingReturn shipping is the responsibility of the customer."