Beauty & Truth

On November 21st, 2015, *** placed an order for 1x Erase Repair day trial offer, was charged $and sent an order confirmation email that included the following passage: "If you made a trial order purchase, you've been automatically enrolled in our time-saving Delivery ProgramAt the end of
your 15-day trial period your Visa will be charged the full value of your trial orderEvery days thereafter, you'll be sent a full-size refill order using your Visa on fileWe offer a 30-day guaranteeShould you decide for any reason that you do not wish to keep the product, you may return it for a full refund, less the cost of shipping & handlingReturn shipping is the responsibility of the customer." The terms and conditions of the trial offer were visible prior to the check-out page and included the following: "If I enroll in the membership program I am agreeing to be charged $today and $for my trial skincare product on the 15th day if I do not call to cancel my membershipI will receive a full-size bottle of skincare product for $(S&H included) every days thereafter until I cancelMy credit card will be billed and my shipment will be sent automatically at those timesShipments will continue until I call to cancel my membership at ###-###-#### or by emailing ***@findbeautyandtruth.com, open hours a day, days a weekProduct ships in 1-business days and is delivered in 3-business days. By clicking to order I represent that I have read and agree to the Privacy Policy and full Terms and Conditions of this offer and I understand that I will be liable for payment of product that was shipped to me, and future shipments of product, if I fail to notify customer service to stop supplying the product to me. Refund Policy: I understand that if I am not fully satisfied with my products I may cancel my order at any time by calling customer service and returning any unused, unopened Product to our warehouseAll returns must be within days of original purchase (excluding trial product)Shipping and handling charges are non-refundable." On the final check-out page another reminder is posted: "We take great pride in the quality of our products and are confident that Erase Repair is the most effective and powerful anti-aging system on the market todayIf for any reason you do not find this product is right for you we will gladly give you a full refund, no questions askedBy placing an order you will be enrolled in our refill membership programThis program will charge $for your trial of Erase Repair on the 15th day and ship a full-size bottle of Erase Repair for $every days thereafter until you cancelYou can cancel or modify your membership anytime by calling ###-###-####." On December 6th, 2015, *** was charged $following the schedule outlined aboveOn December 8th, 2015, we received a call from *** who requested cancellation of the membershipOn that day, *** was refunded $and agreed to keep the itemThe membership is canceled so there will be no further billings or shipments unless otherwise directed by ***

Returns processed to date: None.Refunds processed to date (total): $330.15The membership was canceled as requestedThere will be no further charges nor shipments of product unless otherwise directed by MTB&T encourages MT to return the refunded items in good faith as soon as possible

Trial offers which carry additional charges must be well disclosed to the customer. Many companies offer different types of trials, that allow you to try their products before committing to purchaseThey may also have automated refill programs as part of the offerA trial offer allows you to
try the product before buying itUsually, you pay for the shipping charge, and have an agreed-upon number of days to try the product in your own homeYou are then charged for the product, if you have not contacted the company before the trial’s expiration date“Trials” and “Risk-Free Trials” do not mean a “free product”, and we do not advertise as suchA “free sample,” is yours to keepSites offering a free sample will not require you to return the sample, but if you have agreed to a membership (automatic refill program) in order to receive the sample, you may be required to return, unopened, any full-size product that was shipped to you alongside your sample.We plainly disclose the terms of the sale and prices at the point-of-sale, before the customer enters their payment details. Furthermore, we take a multi-stage approach toward disclosure to avoid at all costs customers who feel they are unaware of the offer's terms.First, we include the terms at the point of sale, before a payment is made. Here are the terms the customer agreed to when they placed their order:“I am agreeing to be charged $today and $for my trial skincare product on the 15th day if I do not call to cancel my membershipI will receive a full-size bottle of skincare product for $(S&H included) every days thereafter until I cancelMy credit card will be billed and my shipment will be sent automatically at those timesShipments will continue until I call to cancel my membership at ###-###-#### or by emailing ***@findbeautyandtruth.com, open hours a day, days a week.By clicking to order I represent that I have read and agree to the Privacy Policy and full Terms and Conditions of this offer and I understand that I will be liable for payment of product that was shipped to me, and future shipments of product, if I fail to notify customer service to stop supplying the product to me.”Next, after the purchase is confirmed, we notify the customer with a welcome email, which also contains information regarding the on-going component to their membershipEach of these areas clearly discloses our toll-free telephone number which has agents standing by 24/to handle customer requests. When the customer receives their package, there is a packing slip indicating the same contact detailsWithin the package is a brochure which quite obviously state the on-going membership information and our contact detailsIf all else fails, and the customer is billed against their wishes, we offer a no hassle refund policy. It is not our intention to have people continue with a membership they do not wantIn short, we strive for very transparent and highly available customer serviceWhile the odd customer may misunderstood the terms of the trial offer, most complaints can be easily resolved at the customer service level.I hope this helps shed some light on our marketing campaign and the enormous amount of work that goes on behind the scenes to prevent these sorts of complaints.This customer was refunded $on February 6, and once her return was received and processed, she was mailed a check for her remaining refund of $on March

On July 14th, 2015, *** requested the cancellation of two memberships, Wrinkle Rewind and OxygeniusOn that day, *** was furnished with return instructions and cancellation confirmation emailsThere will be no further billings or shipments of product unless otherwise directed by *** A total of
$has been refunded in good faith despite no returns processed to date

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

In good faith, B&T has actioned refunds totaling $and sent return instructions via emailThe account is canceled so there will be no further billings or shipments unless otherwise directed by *** who thus far has not returned any products to match the refunds actioned up-frontHere is
an excerpt from the order confirmation email *** received the day the trial was purchased: "If you made a trial order purchase, you've been automatically enrolled in our time-saving Delivery ProgramAt the end of your 15-day trial period your *** will be charged the full value of your trial orderEvery days thereafter, you'll be sent a full-size refill order using your *** on fileWe offer a 30-day guaranteeShould you decide for any reason that you do not wish to keep the product, you may return it for a full refund, less the cost of shipping & handlingReturn shipping is the responsibility of the customer."

[A
default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

*** has not returned any of the items that were refunded up-front in good faith

As requested, *** was refunded all charges except for the original shipping and handling charges of $and $The memberships are canceled so there will no further billings or shipments of product unless otherwise directed by *** We have received return of product in good condition and
consider this matter resolved

Today, *** was refunded a further $following the $refund processed on February 21st, when the membership was canceled as requestedTo date, B&T has not received the trial item returned however the membership remains canceled so there will be no further charges nor shipments of
product unless otherwise directed by *** Refunds can take to banking days to be reflected

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** I have contacted *** today and confirm that two refunds have been received on the dates stated by the vendor.For the record however the product was returned on March 5,via *** to *** *** *** ***MO.63129as specified by their Customer Service representative.Thanks for your assistance

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***-***

On Aug16th, 2016, VB agreed to the terms and conditions of trial offers and was charged the associated shipping and handling feesOn Sep6th, 2016, the memberships/ subscriptions were canceled as requested and confirmed via emailVB was refunded $and $and provided with return
instructionsReturns processed to date: NoneThe return-for-refund window expires days from the most recent charge

On February 22nd, 2016, the membership was canceled as requested and confirmed via email; there will be no further billings nor shipments of product unless otherwise directed by *** who was provided with return instructions and to date has been refunded $Refunds can typically take from to
banking days to be reflected

The membership was canceled as requested; there will be no further charges nor shipments of product unless otherwise directed by *** who is under no obligation to return the two trial itemsAs stated in the terms and conditions of the trial offer the shipping and handling charges are
non-refundable

On November 4th, 2015, *** placed an order for 1x Wrinkle Rewind trial offer and paid $for shipping and handlingdays later, as noted below in the terms and conditions of the trial offer, *** was charged the full value of the trial item. "If I enroll in the membership program I am
agreeing to be charged $today and $for my trial skincare product on the 15th day if I do not call to cancel my membershipI will receive a full-size bottle of skincare product for $(S&H included) every days thereafter until I cancelMy credit card will be billed and my shipment will be sent automatically at those timesShipments will continue until I call to cancel my membership at ###-###-#### or by emailing ***@findbeautyandtruth.com, open hours a day, days a weekProduct ships in 1-business days and is delivered in 3-business days. By clicking to order I represent that I have read and agree to the Privacy Policy and full Terms and Conditions of this offer and I understand that I will be liable for payment of product that was shipped to me, and future shipments of product, if I fail to notify customer service to stop supplying the product to me." We received a call from *** on November 20th, 2015, and the membership was canceled as requestedThere will be no further charges or shipments of product unless otherwise directed by ***

*** has been refunded for all past charges except the original shipping handling fees collected on November 23rd, The membership is canceled as requestedThere will be no further charges nor shipments of product unless otherwise directed by *** who is under no obligation to return the
products shipped to dateRefunds can take from between to banking days to be reflected

*** was completely refunded as requested and all subscriptions are canceled so there will be no further billings or shipments of productIn the case the items could not be canceled (blocked) at the warehouse level, we would like to encourage *** to return the items in good faith since the S&H
fees were already refunded*** received return instructions on Nov8th,

The memberships were canceled as requestedThere will be no further billings nor shipments of product unless otherwise directed by *** who received a $refund on February 25th, 2016, and a $refund on March 24th, Despite the refunds processed to date, B&T has not received the
items returned*** was provided with return instructions via email in January B&T considers this matter resolved

The membership was canceled as requested; there will be no further charges nor shipments of product unless otherwise directed by K.Ywho is under no obligation to return the partially refunded trial items