Beauty & Truth

The membership was canceled as requested; there will be no further charges nor shipments of product unless otherwise directed by *** On April 7th, 2016, *** was refunded $in good faith despite not having returned the two trial items ordered on March 12th, B&T considers this matter
resolved

[A default letter is provided here which indicates your rejection of the business's response.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
I was lied to nd told I had to return it or be charged so they can refund my postage and handling that I had to pay twice--to get it and to return it
Regards,
*** ***

The membership was canceled as requested; there will be no further charges nor shipments of products unless otherwise directed by PE who is under no obligation to return the two trial items ordered on July 6th, Nevertheless, PE was sent return instructions via emailRefunds can typically take
from between to banking days to be reflectedThe original shipping and handling charges are non-refundable as per the terms of the trial offerB&T considers this matter resolved

[A default letter is provided here which indicates your rejection of the business's response.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
[You must provide details of why you are not satisfied with this resolutionPlease type details here:]
Regards,
*** *** Yes, I did receive emails stating that my credit card was refunded AFTER I was forced to cancel my credit card. I also received instructions on how to return items, BUT I will not pay for return shipping which is what this company requires people to do. I will attempt to reject them at the post office level, but if that does not work, this company will need to provide me with a PRE-PAID return label in order to get their products shipped back to them I refuse to pay anything for this company ALSO - they have already put me on their telemarketer list! PLEASE make sure I get taken off of it right away!Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

The membership is canceled so there will be no further charges nor shipments of product unless otherwise directed by *** who is under no obligation to return the items received to dateToday, a refund of $was processed as requestedPlease allow to banking days for the funds to be
reflected

The terms and conditions of the trial offer state that shipping and handling fees are non-refundableThe membership was canceled as requested; there will be no further charges nor shipments of product unless otherwise directed by ***who has received return instructions via email

Trial offers which carry additional charges must be well disclosed to the customer. Many companies offer different types of trials, that allow you to try their products before committing to purchaseThey may also have automated refill programs as part of the offerA trial offer allows you to
try the product before buying itUsually, you pay for the shipping charge, and have an agreed-upon number of days to try the product in your own homeYou are then charged for the product, if you have not contacted the company before the trial’s expiration date“Trials” and “Risk-Free Trials” do not mean a “free product”, and we do not advertise as suchA “free sample,” is yours to keepSites offering a free sample will not require you to return the sample, but if you have agreed to a membership (automatic refill program) in order to receive the sample, you may be required to return, unopened, any full-size product that was shipped to you alongside your sample.We plainly disclose the terms of the sale and prices at the point-of-sale, before the customer enters their payment details. Furthermore, we take a multi-stage approach toward disclosure to avoid at all costs customers who feel they are unaware of the offer's terms.First, we include the terms at the point of sale, before a payment is made. Here are the terms the customer agreed to when they placed their order:“I am agreeing to be charged $today and $for my trial skincare product on the 15th day if I do not call to cancel my membershipI will receive a full-size bottle of skincare product for $(S&H included) every days thereafter until I cancelMy credit card will be billed and my shipment will be sent automatically at those timesShipments will continue until I call to cancel my membership at ###-###-#### or by emailing ***@findbeautyandtruth.com, open hours a day, days a week."Next, after the purchase is confirmed, we notify the customer with a welcome email, which also contains information regarding the on-going component to their membershipEach of these areas clearly discloses our toll-free telephone number which has agents standing by to handle customer requests. When the customer receives their package, there is a packing slip indicating the same contact detailsWithin the package is a brochure which quite obviously state the on-going membership information and our contact detailsIf all else fails, and the customer is billed against their wishes, we offer a no hassle refund policy. We have a 30-day return policy, which has already been extended in this customer's caseWe have offered refunds on her last shipments, dating back to July, which is an extension of our policy by several months, in order to accommodate her.It is not our intention to have people continue with a membership they do not wantIn short, we strive for very transparent and highly available customer serviceWhile the odd customer may misunderstood the terms of the trial offer, most complaints can be easily resolved at the customer service level.I hope this helps shed some light on our marketing campaign and the enormous amount of work that goes on behind the scenes to prevent these sorts of complaints

On Feb18th, 2016, *** placed an order for 1x Renewing Serum CE trial offer, paid $in shipping and handling, and was sent an order confirmation email that included the following passage: "If you made a trial order purchase, you've been automatically enrolled in our time-saving Delivery
ProgramAt the end of your 15-day trial period your *** will be charged the full value of your trial orderEvery days thereafter, you'll be sent a full-size refill order using your *** on fileWe offer a 30-day guaranteeShould you decide for any reason that you do not wish to keep the product, you may return it for a full refund, less the cost of shipping & handlingReturn shipping is the responsibility of the customer." On March 4th, customer service received a call from ***, sent return instructions and canceled the membership as requestedThere will be no further charges applied nor shipments of product unless otherwise directed by *** To date, no product has been returned, however, *** is under no obligation to return the trial item

[A default letter is provided here which indicates your rejection of the business's offer.
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this offer appear below:
I'm sure that they DO have this information somewhere on their site; however, it was NOT made clear in their free offer I have found a significant number of complaints about this company's advertising policies, from consumers such as myself, who did not see the terms and conditions of their "free" offer I will not accept anything less than a full refund of my money.Regards,
*** ***

The membership was canceled as requested; there will be no further billings nor shipments of products unless otherwise directed by *** who is under no obligation to return the two trial items that were confirmed delivered by UPS on June 9th, *** received confirmation of the membership
cancellation via email*** was also provided with return instructionsThere will be no charges applied to the card on file going forward

[A default letter is provided here which indicates your rejection of the business's response.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
[You must provide details of why you are not satisfied with this resolutionPlease type details here:]What do you mean you don't understand this customer ME? Truth and beauty mislead consumers that was all one needed to pay for these Trial Items NOT A CONTRACT FOR NOW AND FOREVER THIS IS A SCAM SENDING items that I did not order and never received I will not pay for a trial item beyond for shipping There was not need to send full sizes and the FDA needs to know that there is only one item listed as an ingredient and know no other information There is no telephone to call if there were an emgerencyDefinitely I will refer to the FDA
Regards,
*** ***

*** was provided with return instructions via email on March 4th, The membership was canceled on that day as requested so there will be no further charges nor shipments or product unless otherwise directed by *** The first refund (of $44.24) was processed on that day, and on March 8th, 2016,
the second refund (of $44.25) was processedTo date, no product has been reported returned however *** is under no obligation to complete the returnEven though the credit card on file was canceled by ***, *** will still be able to access those funds through the issuerRefunds can take to banking days to be reflected, so the above two refunds should already be visible on updated statementThe resolution sought by *** of a $refund has been actioned and B&T considers this matter resolved

Refunds processed to date: January 5th, (-$68.76) and (-$50); January 14th, (-$29.95) and (-$29.95)Memberships were canceled as requested*** received email confirmation of the cancelThere will be no further billings nor shipments of product unless otherwise directed by
*** received return instructions and B&T encourages *** to return the refunded items in good faith and consider this matter resolved

The membership was canceled as requestedThere will be no further charges nor shipments of product unless otherwise directed by ***who is under no obligation to return the products shipped to dateOn April 7th, 2016, ***was refunded $(transaction ID ***) and sent return instructions
via email

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending
it
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

"Bella Essence Ageless Eye Cream" is not a B&T productB&T have no sales record matching the contact details in the complaint applicationB&T encourages complainant to contact "Bella Essence Ageless Eye Cream" directly for resolution

Briefly, *** purchased a 15-day trial for $4.95, not a sample, and the product was confirmed delivered on July 7th, 2015, by USPSOn July 13th, 2015, a call was received from from *** who requested that the membership get canceled and a stop put to all future scheduled billings and shipments of
productOn that day, *** received a cancellation confirmation email*** is encouraged to keep the product and consider this matter resolved

[A default letter is provided here which indicates your rejection of the business's response.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
[You must provide details of why you are not satisfied with this resolutionPlease type details here:]
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***