Beauty & Truth

*** was refunded the disputed amount of $and both memberships are now completely canceledThere will be no further billings nor shipments of product unless directed otherwise by *** USPS tracking updates point to the fact that both trial items were refused by ***, unfortunately we have yet
to receive anything returnedWe'd like to apologize for this inconvenience and encourage *** to consider this matter resolved.Tracking Number: 9***41***6Tracking Number: 9***41***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

The membership was canceled as requestedThere will be no further charges nor shipments unless otherwise directed by I.Gwho has received product return instructions via emailA total of $was refunded as requestedPlease allow to banking days for the funds to be reflected

The membership was canceled as requested; there will be no further charges nor shipments of product unless otherwise directed by *** who is under no obligation to return the items that were confirmed delivered by UPSShipping and handling charges are non-refundable*** received return
information via email in order to return the items in good faithB&T considers this matter resolved

The return for refund window is closedNo more refunds are availableNo products were returned*** was already refunded $and $in good faithThe terms and conditions of the trial offer are posted on the site and *** received an order confirmation email that included the following
passage: "If you made a trial order purchase, you've been automatically enrolled in our time-saving Delivery ProgramAt the end of your 15-day trial period your Visa will be charged the full value of your trial orderEvery days thereafter, you'll be sent a full-size refill order using your Visa on fileWe offer a 30-day guaranteeShould you decide for any reason that you do not wish to keep the product, you may return it for a full refund, less the cost of shipping & handlingReturn shipping is the responsibility of the customer." The membership was canceled as requestedThere will be no further charges nor shipments of product unless otherwise directed by ***

[A default letter is provided here which indicates your rejection of the business's response.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:Both products I ordered from this company were returned in a timely manner with Return Authorizations *** and *** If Beauty and Truth has an incapable receiving department, that should not be my problem I agree that I have received a refund for one product, but not the other Customer service reps are not there to solve problems or advocate for the customer, making them not customer service people at allI'm tired of hearing that B&T continues to deny they owe me money They do They are a dishonorable company I demand my refund of $
Regards,
*** ***

The membership was canceled as requested; there will be no further charges nor shipments of product unless otherwise directed by *** On March 12th, 2016, *** was refunded $49.35; on March 16th, 2016, *** was refunded $matching the total refund to date with the desired resolutionPlease
allow to banking days for the refunds to be reflected

** *** is not one of our products nor is that our *** hotline number

I have tracked this customer's parcel, and it is confirmed delivered by USPS:Tracking Number: ***Expected Delivery on SATURDAY 10 FEBRUARY 2018 by 8:00pmStatusDeliveredFebruary 10, at 1:pmDelivered, In/At Mailbox*** *** ** *** She was in
contact with our customer service department several times, and during the last call, asked to have the serum cancelled, but she insisted that she did want the cream, which was shipped to herHer trial period ends on March 7, so she will need to contact us prior to that date to let us know whether she would like to continue with the product subscription or not.Trial offers which carry additional charges must be well disclosed to the customer. Many companies offer different types of trials, that allow you to try their products before committing to purchaseThey may also have automated refill programs as part of the offerA trial offer allows you to try the product before buying itUsually, you pay for the shipping charge, and have an agreed-upon number of days to try the product in your own homeYou are then charged for the product, if you have not contacted the company before the trial’s expiration date“Trials” and “Risk-Free Trials” do not mean a “free product”, and we do not advertise as suchA “free sample,” is yours to keepSites offering a free sample will not require you to return the sample, but if you have agreed to a membership (automatic refill program) in order to receive the sample, you may be required to return, unopened, any full-size product that was shipped to you alongside your sample.We plainly disclose the terms of the sale and prices at the point-of-sale, before the customer enters their payment details. Furthermore, we take a multi-stage approach toward disclosure to avoid at all costs customers who feel they are unaware of the offer's terms.First, we include the terms at the point of sale, before a payment is made. Here are the terms the customer agreed to when they placed their order:“I am agreeing to be charged $today and $for my trial skincare product on the 15th day if I do not call to cancel my membershipI will receive a full-size bottle of skincare product for $(S&H included) every days thereafter until I cancelMy credit card will be billed and my shipment will be sent automatically at those timesShipments will continue until I call to cancel my membership at *** or by emailing ***, open hours a day, days a week."By clicking to order I represent that I have read and agree to the Privacy Policy and full Terms and Conditions of this offer and I understand that I will be liable for payment of product that was shipped to me, and future shipments of product, if I fail to notify customer service to stop supplying the product to me.Next, after the purchase is confirmed, we notify the customer with a welcome email, which also contains information regarding the on-going component to their membershipEach of these areas clearly discloses our toll-free telephone number which has agents standing by 24/to handle customer requests. When the customer receives their package, there is a packing slip indicating the same contact detailsWithin the package is a brochure which quite obviously state the on-going membership information and our contact detailsIf all else fails, and the customer is billed against their wishes, we offer a no hassle refund policy. It is not our intention to have people continue with a membership they do not wantIn short, we strive for very transparent and highly available customer serviceWhile the odd customer may misunderstood the terms of the trial offer, most complaints can be easily resolved at the customer service level.I hope this helps shed some light on our marketing campaign and the enormous amount of work that goes on behind the scenes to prevent these sorts of complaints.She was already refunded for the shipping charges for the product that was cancelled: Refund Date 2/5/2018 5:33:PM $-

On November 30th, 2015* *** placed an order for 2x trial offers and was charged $and $in shipping and handling feesPrior to accepting the trial offer* *** had the opportunity to read the terms and conditions of the trial offers: "If I enroll in the membership program I am agreeing to
be charged $today and $for my trial skincare product on the 15th day if I do not call to cancel my membershipI will receive a full-size bottle of skincare product for $(S&H included) every days thereafter until I cancelMy credit card will be billed and my shipment will be sent automatically at those timesShipments will continue until I call to cancel my membership at ###-###-#### or by emailing ***@findbeautyandtruth.com, open hours a day, days a weekProduct ships in 1-business days and is delivered in 3-business days. By clicking to order I represent that I have read and agree to the Privacy Policy and full Terms and Conditions of this offer and I understand that I will be liable for payment of product that was shipped to me, and future shipments of product, if I fail to notify customer service to stop supplying the product to me. Refund Policy: I understand that if I am not fully satisfied with my products I may cancel my order at any time by calling customer service and returning any unused, unopened Product to our warehouseAll returns must be within days of original purchase (excluding trial product)Shipping and handling charges are non-refundable." Due to the trouble encountered with the product, today a refund of $was processed (please expect 5-banking days for the funds to clear) and the memberships have been canceled as requestedThere will be no further charges nor shipments unless otherwise directed by *** In addition, the products send to *** were full-size products, B&T have no trial-sized products

The membership was canceled as requestedThere will be no further charges applied to the card on file nor shipments of product unless otherwise directed by consumer

Refunds processed to date: 4/5/-$49.354/6/-$44.244/12/-$44.254/12/-$49.36 Returns processed to date: None The membership was canceled as requested and confirmed via email on April 5th, There will be no further charges no shipments of product unless otherwise
directed by G.M

On August 31st, 2015, ***placed an order for 2x trial offers, paid $and $in shipping and handling charges, and was sent an order confirmation email that included the following passage: "If you made a trial order purchase, you've been automatically enrolled in our time-saving Delivery
ProgramAt the end of your 15-day trial period your *** will be charged the full value of your trial orderEvery days thereafter, you'll be sent a full-size refill order using your *** on fileWe offer a 30-day guaranteeShould you decide for any reason that you do not wish to keep the product, you may return it for a full refund, less the cost of shipping & handlingReturn shipping is the responsibility of the customer." As requested, both programs were canceled and there will be no further charges or shipments of product unless otherwise requested by ***Today B&T refunded the most recent charge (-$79.95 transaction_id=***) and ***can expect to access those funds within 5-banking days***received return instructions via emailB&T expects the last order -that was already reported delivered to the address on file- will be returned in good faith.***Date/TimeEvent NameLocationJan 12:16Package delivered by local post office***, OK

Customer Support Beauty & Truth *** *** *** *** MI *** RE: Case *** Ms.*** placed an order for our Wrinkle Rewind Skin Care Anti-Aging
Cream3/15/2015, and by doing so agreed to the terms and conditions of the 14daytrial offerMs*** then contacted customer support 5/30/and requestedcancellationThe account was cancelled and no further charges or shipmentsoccurred as of 5/30/15. On 6/9/15, Ms*** contacted customer support andrequested a refundAs per our terms and conditions, we offer a 30day moneyback guarantee to ensure customer satisfactionBecause Ms*** wasoutside of her days, we offered a 50% refund on all products purchased, andas agreed to, a total refund of $was issued. In response to Ms***’s complaint, we have issued anadditional refund for the remaining balance of the last product ordered fourmonths prior to the date of this letterWe hope that Ms*** is satisfiedwith her refund and free product If you require any additional information, please contactour customer support department at ###-###-####. Best regards,Beauty and Truth Customer Support RE: Case *** Ms. *** placed an order for our Wrinkle Rewind Skin Care Anti-Aging Cream3/15/2015, and by doing so agreed to the terms and conditions of the 14daytrial offerMs*** then contacted customer support 5/30/and requestedcancellationThe account was cancelled and no further charges or shipmentsoccurred as of 5/30/15.On 6/9/15, Ms*** contacted customer support andrequested a refundAs per our terms and conditions, we offer a 30day moneyback guarantee to ensure customer satisfactionBecause Ms*** wasoutside of her days, we offered a 50% refund on all products purchased, andas agreed to, a total refund of $was issued.In response to Ms***’s complaint, we have issued anadditional refund for the remaining balance of the last product ordered fourmonths prior to the date of this letterWe hope that Ms*** is satisfiedwith her refund and free productIf you require any additional information, please contactour customer support department at ###-###-####. Best regards,Beauty and Truth Customer Support

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Refund of $was actioned todayPlease allow to banking days for the funds to be reflectedThe membership was canceled as requested

I'm unclear what this customer is actually asking for in this complaintHer account was already cancelled, when she called to do soThere will be no further charges or shipments from usThe agreed to the terms and conditions of our trial offer when she placed her order, as do all of our trial customersWe have thousands of satisfied customers who enjoy our products and choose to continue with the subscription program

Tell us why here...The membership was canceled as requested and confirmed via emailThere will be no further charges nor shipments of product unless otherwise directed by *** On April 19th, 2016, *** was refunded $and $and provided with product return instructionsOn March 7th, 2016,
*** received an order confirmation email that included the following passage: "If you made a trial order purchase, you've been automatically enrolled in our time-saving Delivery ProgramAt the end of your 15-day trial period your *** will be charged the full value of your trial orderEvery days thereafter, you'll be sent a full-size refill order using your *** on fileWe offer a 30-day guaranteeShould you decide for any reason that you do not wish to keep the product, you may return it for a full refund, less the cost of shipping & handlingReturn shipping is the responsibility of the customer." The terms and conditions of the trial offer and membership were visible to *** prior to placing the order and also on the confirmation page and include the following: "By clicking to order I represent that I have read and agree to the Privacy Policy and full Terms and Conditions of this offer and I understand that I will be liable for payment of product that was shipped to me, and future shipments of product, if I fail to notify customer service to stop supplying the product to me. Refund Policy: I understand that if I am not fully satisfied with my products I may cancel my order at any time by calling customer service and returning any unused, unopened Product to our warehouseAll returns must be within days of original purchase (excluding trial product)Shipping and handling charges are non-refundable." The day return window is now closed

This customer possibly has us confused with another companyShe has only ever been charged $for the shipping of a trial orderShe was never billed anything further, and her account is already cancelledOur phone number is fully operational and is not encountering any sort of connectivity
issuesPlease assist her in locating the correct company that charged her, and close this complaint with us

[A default letter is provided here which indicates your rejection of the business's response.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
[You must provide details of why you are not satisfied with this resolutionPlease type details here:]
Regards,
*** ***