Beauty & Truth

Trial offers which carry additional charges must be well disclosed to the customer We plainly disclose the terms of the sale and prices at the point-of-sale, before the customer enters their payment detailsFurthermore, we take a multi-stage approach toward disclosure to avoid at all costs
customers who feel they are unaware of the offer's terms.First, we include the terms at the point of sale, before a payment is madeHere are the terms this customer agreed to when he placed his order: "I am agreeing to be charged $today and $for my trial skincare product on the 15th day if I do not call to cancel my membershipI will receive a full-size bottle of skincare product for $(S&H included) every days thereafter until I cancelMy credit card will be billed and my shipment will be sent automatically at those timesShipments will continue until I call to cancel my membership at ###-###-#### or by emailing ***@findbeautyandtruth.com, open hours a day, days a week." Next, after the purchase is confirmed, we notify the customer with a welcome email, which also contains information regarding the on-going component to their membershipEach of these areas clearly discloses our toll-free telephone number which has agents standing by 24/to handle customer requests. When the customer receives their package, there is a packing slip indicating the same contact detailsWithin the package is a brochure and membership card which quite obviously state the on-going membership information and our contact detailsIf all else fails, and the customer is billed against their wishes, we offer a no hassle refund policy. In short, we strive for very transparent and highly available customer serviceWe do not offer "free gifts"The samples included in the package are the customer's to try and keep, but the full size products must be returned if they do not wish to purchase themShipping and handling charges are non refundable.This customer's membership is already cancelled, so there will be no further charges or shipments

The membership was canceled as requestedThere will be no further charges nor shipments of product unless otherwise directed by *** Shipping and handling charges are non-refundable*** received an order confirmation order the day the original trial orders were placed: "If you made a trial order
purchase, you've been automatically enrolled in our time-saving Delivery ProgramAt the end of your 15-day trial period your *** will be charged the full value of your trial orderEvery days thereafter, you'll be sent a full-size refill order using your *** on fileWe offer a 30-day guaranteeShould you decide for any reason that you do not wish to keep the product, you may return it for a full refund, less the cost of shipping & handlingReturn shipping is the responsibility of the customer." There are no further refunds availableB&T has not received any product returns from *** nor can *** provide a return tracking number

[A default letter is provided here which
indicates your rejection of the business's response.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
[You must provide details of why you are not satisfied with this resolutionPlease type details here:]
Regards,
*** ***

Beauty & Truth i.e., New Age i.e., Neo Hydrate God i.e., Advanced Anti-Wrinkle does not comply with their advertisement on televisionThe advertisement is misleaading in that it states that people can try their product for fourteen (14) days, then, order the productHowever, Beauty & Truth
associated with New Age creams, shipped the full product before I had days to try the product to see if it workedYou cannot reach a customer representative from Beauty & Truth to cancel only an automated response to customer dissatisfaction.Complaint Background:Product/Service: New AgePurchase Date: 6/9/2015Problem Occurred: 6/15/2015Model: ***Order Number: did not orderTalked to Company: 6/15/2015Name of Salesperson:*** Purchase Price: $3.95Disputed Amount: $88.40 *** was successfully refunded today: ($28.71) and ($36.71) for a total refund of $The items ordered on June 9th, were confirmed delivered by USPS on June 15th, The membership is canceled so there will be no future billings or shipments of product unless otherwise directed by *** We'd like to encourage *** to enjoy the two trial productsUnfortunately, the original shipping and handling fees paid on June 9th are non-refundableB&T has no relation and does not offer products called New Age or Neo Hydrate

On November 10th, 2015, *** placed an order for 1x Oxygenius trial offer, paid $for shipping and handling, and received an order confirmation email that included the following passage: "If you made a trial order purchase, you've been automatically enrolled in our time-saving Delivery Program
At the end of your 18-day trial period your *** will be charged the full value of your trial orderEvery days thereafter, you'll be sent a full-size refill order using your *** on fileWe offer a 30-day guaranteeShould you decide for any reason that you do not wish to keep the product, you may return it for a full refund, less the cost of shipping & handlingReturn shipping is the responsibility of the customer." *** had the opportunity to read the terms and conditions of the trial offer before and on the confirmation page: "If I enroll in the membership program I am agreeing to be charged $today and $for my trial skincare product on the 15th day if I do not call to cancel my membershipI will receive a full-size bottle of skincare product for $(S&H included) every days thereafter until I cancelMy credit card will be billed and my shipment will be sent automatically at those timesShipments will continue until I call to cancel my membership at ###-###-#### or by emailing ***@findbeautyandtruth.com, open hours a day, days a weekProduct ships in 1-business days and is delivered in 3-business days. By clicking to order I represent that I have read and agree to the Privacy Policy and full Terms and Conditions of this offer and I understand that I will be liable for payment of product that was shipped to me, and future shipments of product, if I fail to notify customer service to stop supplying the product to me. Refund Policy: I understand that if I am not fully satisfied with my products I may cancel my order at any time by calling customer service and returning any unused, unopened Product to our warehouseAll returns must be within days of original purchase (excluding trial product)Shipping and handling charges are non-refundable." The item was confirmed delivered on November 16th, (9***795***) and as scheduled, *** was charged $on November 29th, The return window is closed, however, in good faith, today we've actioned 1x free Oxygenius for *** and consider this matter resolvedThe membership is canceled so there will be no further billings or shipments unless otherwise directed by ***

The membership was canceled as requested; there will be no further charges nor shipments of product unless otherwise directed by *** who is under no obligation to return the trial itemThe original shipping and handling charge of $is non-refundable

The membership is canceled; there will be no further charges applied to the credit card on file nor shipments of product unless otherwise requested by *** who is under no obligation to return the trial itemsShipping and handling, as noted in the terms and conditions of the trial offer, are
non-refundable*** was provided with return instructions via email and B&T considers this matter resolved

Refunds processed to date: Oct26th, (-$44.25) Oct29th, (-$44.24)Returned items in good condition: 1x WR received Oct29th, 2015Subscription canceled, no further charges or shipments unless otherwise directed by C.L

As requested, *** was refunded $and the membership was canceledPlease allow up to banking days for these funds to be reflectedThere will be no further charges nor shipments unless otherwise directed*** has received return instructions via emailAccording to the terms of the trial
offer, no refunds are available unless the product is returned within thirty days of the sale dateIn this case, the disputed charge occurred on December 3rd, 2015, but as *** has noted correctly, the order was very late getting deliveredB&T is extending the refund window indefinitely and encourages *** to return the December order for full refund, with no time limitRegarding the trouble *** encountered with customer service, management is taking this opportunity to review the calls and retrain the representatives if necessary

Trial offers which carry additional charges must be well disclosed to the customer Many companies offer different types of trials, that allow you to try their products before committing to purchaseThey may also have automated refill programs as part of the offerA trial offer allows you to
try the product before buying itUsually, you pay for the shipping charge, and have an agreed-upon number of days to try the product in your own homeYou are then charged for the product, if you have not contacted the company before the trial’s expiration date“Trials” and “Risk-Free Trials” do not mean a “free product”, and we do not advertise as suchA “free sample,” is yours to keepSites offering a free sample will not require you to return the sample, but if you have agreed to a membership (automatic refill program) in order to receive the sample, you may be required to return, unopened, any full-size product that was shipped to you alongside your sample.We plainly disclose the terms of the sale and prices at the point-of-sale, before the customer enters their payment details Furthermore, we take a multi-stage approach toward disclosure to avoid at all costs customers who feel they are unaware of the offer's terms.First, we include the terms at the point of sale, before a payment is made Here are the terms the customer agreed to when they placed their order:“I am agreeing to be charged $today and $for my trial skincare product on the 15th day if I do not call to cancel my membershipI will receive a full-size bottle of skincare product for $(S&H included) every days thereafter until I cancelMy credit card will be billed and my shipment will be sent automatically at those timesShipments will continue until I call to cancel my membership at ###-###-#### or by emailing ***@findbeautyandtruth.com, open hours a day, days a week.""By clicking to order I represent that I have read and agree to the Privacy Policy and full Terms and Conditions of this offer and I understand that I will be liable for payment of product that was shipped to me, and future shipments of product, if I fail to notify customer service to stop supplying the product to me."Next, after the purchase is confirmed, we notify the customer with a welcome email, which also contains information regarding the on-going component to their membershipEach of these areas clearly discloses our toll-free telephone number which has agents standing by 24/to handle customer requests. When the customer receives their package, there is a packing slip indicating the same contact detailsWithin the package is a brochure which quite obviously state the on-going membership information and our contact detailsIf all else fails, and the customer is billed against their wishes, we offer a no hassle refund policy. It is not our intention to have people continue with a membership they do not wantIn short, we strive for very transparent and highly available customer serviceWhile the odd customer may misunderstood the terms of the trial offer, most complaints can be easily resolved at the customer service levelThis customer placed an order for trials of two of our products on April She did not contact us until May 9, at which point she cancelled the subscriptions through our automated systemI have double checked all call records and she was never "hung up on" by one of our agents even once, let alone three times.I have emailed the customer return instructions for the two full sized productsWhen the returns are received in our warehouse, her account will be automatically creditedHer subscriptions are completely cancelled, and there will be no further charges or shipments unless she requests them

The membership was canceled as requested; there will be no further charges nor shipments of product unless otherwise directed by **The shipping and handling charges were also refunded and should take from between 5-days to be reflectedB&T has contacted the warehouse to cancel the shipment
of both trial products ordered: Dermagen iQ and Expert Lift iQIn the case that the order has already shipped out, ** is under no obligation to return themNevertheless, return instructions were passed to ** via email

Memberships canceled as requestedTrial items confirmed delivered on February 4th, Customer under no obligation to return the items however return instructions were sent via email on January 31st, There will be no further billings nor shipments of product unless otherwise directed by
***

Customer Support Beauty & Truth *** *** *** *** MI *** RE: Case *** Ms***placed an order for our Wrinkle Rewind Skin Care Anti-Aging Cream 8/6/2015, andby doing so agreed
to the terms and conditions of the 14day trial offerMs***then contacted customer support 8/30/and requested cancellationThe accountwas cancelled and no further charges or shipments occurred as of 8/30/15. On 10/1/15, Ms*** contacted customer support andrequested a refundAs per our terms and conditions, we offer a 30day moneyback guarantee to ensure customer satisfactionBecause Ms*** was outside ofher days, she is not eligible for a full refund In response to Ms***’ complaint, we have issued a 50%refund for for the product ordered 08/01/We hope that Ms*** issatisfied If you require any additional information, please contactour customer support department at ###-###-####. Best regards,Beauty and Truth Customer Support

As requested, *** was refunded the disputed amounts, except for the original shipping and handling chargesWhen the trial orders were placed on November 12th, 2015, *** failed to provide a valid shipping address (leaving out the street name and entering the house number only)In spite of this
the orders were shipped and were eventually returned as without a full and complete shipping address, the carrier (UPS) could not deliver the itemsThe memberships were canceled and there will be no further shipments nor billings unless otherwise directed by *** Because of this issue, B&T has taken to verifying shipping addresses before the order information is passed to the shipper.9***795*** Returned9***795*** Will be returned soon according to the carrier

Order confirmation *** received day-of-order: "If you made a trial order purchase, you've been automatically enrolled in our time-saving Delivery ProgramAt the end of your 15-day trial period your Visa will be charged the full value of your trial orderEvery days thereafter, you'll be sent a
full-size refill order using your Visa on fileWe offer a 30-day guaranteeShould you decide for any reason that you do not wish to keep the product, you may return it for a full refund, less the cost of shipping & handlingReturn shipping is the responsibility of the customer." Terms and conditions *** agreed to when order was placed, found on billing page: "If I enroll in the membership program I am agreeing to be charged $today and $for my trial skincare product on the 15th day if I do not call to cancel my membershipI will receive a full-size bottle of skincare product for $(S&H included) every days thereafter until I cancelMy credit card will be billed and my shipment will be sent automatically at those timesShipments will continue until I call to cancel my membership at ###-###-#### or by emailing ***@findbeautyandtruth.com, open hours a day, days a weekProduct ships in 1-business days and is delivered in 3-business days. By clicking to order I represent that I have read and agree to the Privacy Policy and full Terms and Conditions of this offer and I understand that I will be liable for payment of product that was shipped to me, and future shipments of product, if I fail to notify customer service to stop supplying the product to me. Refund Policy: I understand that if I am not fully satisfied with my products I may cancel my order at any time by calling customer service and returning any unused, unopened Product to our warehouseAll returns must be within days of original purchase (excluding trial product)Shipping and handling charges are non-refundable." The most recent billing occurred on December 18th, The return for refund window thus closes on January 17th, Nothing has been returned to dateAs requested, the membership was canceled so there will be no further billings nor shipments of product unless otherwise directed by *** As a reminder, the word "sample" does not appear anywhere on the website, in transactional emails or mentioned by customer service agents

*** was refunded the disputed amount already and the membership is canceled- there will be no further charges nor shipments of product unless otherwise directed by *** Here are the terms of the trial offer that clearly state the trial period begins the moment the order is placed: "If I enroll in
the membership program I am agreeing to be charged $today and $for my trial skincare product on the 15th day if I do not call to cancel my membershipI will receive a full-size bottle of skincare product for $(S&H included) every days thereafter until I cancelMy credit card will be billed and my shipment will be sent automatically at those timesShipments will continue until I call to cancel my membership at 1-866-710-or by emailing [email protected], open hours a day, days a weekProduct ships in 1-business days and is delivered in 3-business days. By clicking to order I represent that I have read and agree to the Privacy Policy and full Terms and Conditions of this offer and I understand that I will be liable for payment of product that was shipped to me, and future shipments of product, if I fail to notify customer service to stop supplying the product to me. Refund Policy: I understand that if I am not fully satisfied with my products I may cancel my order at any time by calling customer service and returning any unused, unopened Product to our warehouseAll returns must be within days of original purchase (excluding trial product)Shipping and handling charges are non-refundable." Thus far nothing has been returned but we'd like to encourage *** to keep the trial item in good faith

The membership was canceled as requested and confirmed via emailReturn instructions were also sent via emailThere will be no further charges nor shipments of products unless otherwise directed by ***who is under no obligation to return the trial products

Excerpt from trial
offer terms and conditions: "If I enroll in the membership program I am agreeing to be charged $today and $for my trial skincare product on the 15th day if I do not call to cancel my membershipI will receive a full-size bottle of skincare product for $(S&H included) every days thereafter until I cancelMy credit card will be billed and my shipment will be sent automatically at those timesShipments will continue until I call to cancel my membership at ###-###-#### or by emailing [email protected], open hours a day, days a weekProduct ships in 1-business days and is delivered in 3-business days. By clicking to order I represent that I have read and agree to the Privacy Policy and full Terms and Conditions of this offer and I understand that I will be liable for payment of product that was shipped to me, and future shipments of product, if I fail to notify customer service to stop supplying the product to me. Refund Policy: I understand that if I am not fully satisfied with my products I may cancel my order at any time by calling customer service and returning any unused, unopened Product to our warehouseAll returns must be within days of original purchase (excluding trial product)Shipping and handling charges are non-refundable." Excerpt from original order confirmation email: "If you made a trial order purchase, you've been automatically enrolled in our time-saving Delivery ProgramAt the end of your 15-day trial period your Visa will be charged the full value of your trial orderEvery days thereafter, you'll be sent a full-size refill order using your Visa on fileWe offer a 30-day guaranteeShould you decide for any reason that you do not wish to keep the product, you may return it for a full refund, less the cost of shipping & handlingReturn shipping is the responsibility of the customer."

The membership was canceled as requestedThere will be no further charges nor shipments of product unless otherwise directed by *** who was refunded a total of $($on February 10th, 2016, and $today)Refunds can take from to banking days to be reflected*** is under no
obligation to return the trial item

*** was refunded for all charges as requested except for the original shipping and handling charges of $an $To date, we have yet to receive anything returned from *** in good condition or otherwiseThe memberships are canceled so there will be no further charges applied to the credit
card on file nor shipments of product unless directed by *** We'd like to encourage *** to consider this matter closed