Beauty & Truth

*** was refunded for all charges and the orders were blocked before shippingThe membership is canceled so there will be no further charges applied to the credit card on file nor shipments of product unless otherwise directed by ***

On February 1st, 2016, *** was refunded $and the memberships were canceled as requestedReturn instructions and cancellation confirmation emails were sent; there will be no further billings nor shipments of product unless otherwise directed by *** Shipping and handling charges are
non-refundable as outlined in the terms and conditions of the trial offer, and inthe original order confirmation emailsTo date, no products have been reported returned

This person is not our customer, and must have us confused with another companyI have searched our customer database, but nothing matches this last name, phone number, or email addressPlease help the customer identify the correct company that charged her, and close this complaint with us

The membership was canceled as requested and confirmed via emailReturn instructions were also sent via emailThere will be no further charges nor shipments of products unless otherwise directed by ***who is under no obligation to return the trial products or the samples

Today we've refunded Ms*** the requested sum of $and the membership remains canceledThere will be no further billings nor shipments of product unless otherwise directed by Ms***Please allow to banking days for the refund (transaction id ***9) to post back to your
accountB&T considers this matter resolved

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

The membership was canceled as requested on Aug28th, and confirmed via emailPM is under no obligation to return the trial package however customer service has sent return instructions anywayThere will be no further charges nor shipments of product unless otherwise directed by PM

[A default letter is provided here which indicates your rejection of the business's response.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
[You must provide details of why you are not satisfied with this resolutionPlease type details here:] As stated previously, I have attempted by both email and phone to terminate the program within the day trial period and again after shipments started coming The program was not been terminated when I originally requested it and there has been no response to my follow ups Not only have I been charged monthly, but I have received monthly charges along with international transaction feesI am requesting refunds for the following charges as I have attempted to comply with the instructions for cancelling the program and shipments as instructed. 1/27/4.951/27/2.952/9/98.712/14/88.493/10/98.713/15/
Regards,
*** ***

B&T has no sales record matching the contact details provided in the complaint applicationPlease respond with the original address, phone number, etcused to place the order and the name of the product(s) in question

On February 28th, 2016, *** placed an order for 1x Erase Repair trial offer and paid $for shipping and handlingOn March 7th, the membership was canceled as requested and confirmed via email*** is under no obligation to return the trial item however return instructions were also sent via
email on that dayThere will be no further charges nor shipments of product unless otherwise directed by ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

As requested, the membership was canceledThere will be no further charges nor shipments of product unless otherwise directed by GP

Today we've processed a further $refund in good faith, taking the total refund to date to $without any products returnedAs mentioned on a previous phone call to customer service, the membership was canceled on July 6th, 2015, and since then, as promised, there have been no further charges or shipments of product, nor will there beHere is an excerpt from the terms of the trial offer that *** agreed to whilst placing the original order on April 19th, 2015: "By clicking to order I represent that I have read and agree to the Privacy Policy and full Terms and Conditions of this offer and I understand that I will be liable for payment of product that was shipped to me, and future shipments of product, if I fail to notify customer service to stop supplying the product to me. Refund Policy:I understand that if I am not fully satisfied with my products I may cancel my order at any time by calling customer service and returning any unused, unopened Product to our warehouseAll returns must be within days of original purchase (excluding trial product)Shipping and handling charges are non-refundable."

[A default letter
is provided here which indicates your rejection of the business's response.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
[You must provide details of why you are not satisfied with this resolutionPlease type details here: The firm's "free award" promotion via *** is a total fraud! Fair and correct business practices require upfront disclosure! I have been cheated out of $as a direct result of their fraudulent practices.]
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

On November 10th, 2015, *** placed 3x orders for 3x trial offers, and paid $4.95, $6.95, and $in shipping and handling chargesOn that day, *** was sent 3x order confirmation emails that included much the same language: "If you made a trial order purchase, you've been automatically enrolled
in our time-saving Delivery ProgramAt the end of your 18-day trial period your Visa will be charged the full value of your trial orderEvery days thereafter, you'll be sent a full-size refill order using your Visa on fileWe offer a 30-day guaranteeShould you decide for any reason that you do not wish to keep the product, you may return it for a full refund, less the cost of shipping & handlingReturn shipping is the responsibility of the customer." The terms and conditions of the 3x trial offers are the same in essence and were visible both before and during the billing process; *** had the opportunity to read the following: "If I enroll in the membership program I am agreeing to be charged $today and $for my trial skincare product on the 15th day if I do not call to cancel my membershipI will receive a full-size bottle of skincare product for $(S&H included) every days thereafter until I cancelMy credit card will be billed and my shipment will be sent automatically at those timesShipments will continue until I call to cancel my membership at ###-###-#### or by emailing ***@findbeautyandtruth.com, open hours a day, days a weekProduct ships in 1-business days and is delivered in 3-business daysBy clicking to order I represent that I have read and agree to the Privacy Policy and full Terms and Conditions of this offer and I understand that I will be liable for payment of product that was shipped to me, and future shipments of product, if I fail to notify customer service to stop supplying the product to meRefund Policy: I understand that if I am not fully satisfied with my products I may cancel my order at any time by calling customer service and returning any unused, unopened Product to our warehouseAll returns must be within days of original purchase (excluding trial product)Shipping and handling charges are non-refundable." As requested, we have removed the contact details of *** so there will be no further contact from B&TAll three memberships were canceled so there will be no further billings or shipments unless otherwise directed by *** To date, we have yet to process any refunds as no products have been reported returned within days of the original charges