Beauty & Truth

[A default letter is provided here which indicates your rejection of the business's offer Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of why I am rejecting this offer appear below: I'm sure that they DO have this information somewhere on their site; however, it was NOT made clear in their free offer I have found a significant number of complaints about this company's advertising policies, from consumers such as myself, who did not see the terms and conditions of their "free" offer I will not accept anything less than a full refund of my money.Regards, [redacted]

Today we've processed a further $refund in good faith, taking the total refund to date to $without any products returnedAs mentioned on a previous phone call to customer service, the membership was canceled on July 6th, 2015, and since then, as promised, there have been no further charges or shipments of product, nor will there beHere is an excerpt from the terms of the trial offer that [redacted] agreed to whilst placing the original order on April 19th, 2015: "By clicking to order I represent that I have read and agree to the Privacy Policy and full Terms and Conditions of this offer and I understand that I will be liable for payment of product that was shipped to me, and future shipments of product, if I fail to notify customer service to stop supplying the product to meRefund Policy:I understand that if I am not fully satisfied with my products I may cancel my order at any time by calling customer service and returning any unused, unopened Product to our warehouseAll returns must be within days of original purchase (excluding trial product)Shipping and handling charges are non-refundable."

S&H is non-refundableThe memberships are canceled so there will not be any further billings or shipments unless otherwise directedOn November 22nd, 2015, [redacted] was refunded $and return instructions were passed via email

[A default letter is provided here which indicates your rejection of the business's response Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of why I am rejecting this response appear below: [You must provide details of why you are not satisfied with this resolutionPlease type details here:] Regards, [redacted]

On March 23rd, 2015, customer *** placed two trial offer orders, agreed to the terms and conditions of the offers, was billed $and $4.95, and sent order confirmation emails for eachOn July 22nd, we received a call from ***and two refunds were processed in good faith, for $and
$Both memberships were canceledOn that day, ***was provided with product return instructionsThere will be no further billings or shipments or product unless otherwise directed by ***

On April 30th, 2016, Consumer was refunded $and sent return instructions via emailThere will be no further charges nor shipments of product unless otherwise directed by ConsumerThe membership was canceled as requested

The membership was canceled as requested; there will be no further charges nor shipments of product unless otherwise directed by **Two refunds were processed today in good faith (-GBP, and -78.49GBP) and ** received return instructions via emailRefunds can typically take from between 5-
banking days to processAccording to customer service records, the only contact B&T received from ** occurred on July 15th, 2016, when the membership was canceled as requested and ** was reminded of the day return-for-refund policy that also appears in transactional emails and in the terms of conditions of the trial offer

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI want the company to know that I DID return the product and was told on 2/24/at 3:p.m. by the representative who I spoke with, her name was ***, that they had received my return and she would expedite my remaining refund. The reason I did not have a tracking number is that I did not put insurance on the return package as I was upset over the whole transaction and did not want to spend the extra moneyLesson learned
Regards,
*** ***

[A default letter is provided here which indicates your rejection of the business's response. Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:I have copied , and am pasting, the part of their ad that they failed to provide for you - it states that you have days to try the product - NOT TRUE!!! I received it two days prior to them charging my account - that's not the trial period that was promised. Please see below:
Regards,While we are confident that Le Jeune Ultra-Premium Anti-Wrinkle Complex is the most effective and powerful anti-wrinkle program on the market today, this is NOT a risk-free trial offerBy placing an order you will pay $for shipping and will be shipped a day supply of Le Jeune Ultra-Premium Anti-Wrinkle ComplexYou will have days to try the product (plus days for shipping, thus giving you days from today until you are billed)days from the date of purchase, you will be charged $and enrolled in our autoshipment programIf you cancel before the day trial ends, you may be charged a $retention fee for keeping the productAfter days from the date of purchase, opened packages are not eligible for refunds, even if they are returnedAfter days, all shipments are ineligible for refunds even if they are unopenedEvery thirty days thereafter until you cancel, you will be billed a new day supply at $You can cancel your membership anytime by calling ###-###-####, emailing ***@***.com, or following the link in our confirmation email allowing you to easily cancel online*** ***

Memberships were canceled as requestedThere will be no further charges nor shipments of product unless otherwise directed by K.V

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I consider this complaint resolved
Regards,
*** ***

B&T is unable to connect the customer information provided in the complaint form to a valid customer profile in our databaseFurther to this, "***" is not a B&T product

[A default letter is provided here which indicates your rejection of the business's
response.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
[You must provide details of why you are not satisfied with this resolutionPlease type details here:]
Regards,
*** *** ***

Trial offers which carry additional charges must be well disclosed to the customer Many companies offer different types of trials, that allow you to try their products before committing to purchaseThey may also have automated refill programs as part of the offerA trial offer allows you to
try the product before buying itUsually, you pay for the shipping charge, and have an agreed-upon number of days to try the product in your own homeYou are then charged for the product, if you have not contacted the company before the trial’s expiration date“Trials” and “Risk-Free Trials” do not mean a “free product”, and we do not advertise as suchA “free sample,” is yours to keepSites offering a free sample will not require you to return the sample, but if you have agreed to a membership (automatic refill program) in order to receive the sample, you may be required to return, unopened, any full-size product that was shipped to you alongside your sample.We plainly disclose the terms of the sale and prices at the point-of-sale, before the customer enters their payment details Furthermore, we take a multi-stage approach toward disclosure to avoid at all costs customers who feel they are unaware of the offer's terms.First, we include the terms at the point of sale, before a payment is made Here are the terms the customer agreed to when they placed their order:“I am agreeing to be charged $today and $for my trial skincare product on the 15th day if I do not call to cancel my membershipI will receive a full-size bottle of skincare product for $(S&H included) every days thereafter until I cancelMy credit card will be billed and my shipment will be sent automatically at those timesShipments will continue until I call to cancel my membership at ###-###-#### or by emailing [email protected], open hours a day, days a week.""By clicking to order I represent that I have read and agree to the Privacy Policy and full Terms and Conditions of this offer and I understand that I will be liable for payment of product that was shipped to me, and future shipments of product, if I fail to notify customer service to stop supplying the product to me."Next, after the purchase is confirmed, we notify the customer with a welcome email, which also contains information regarding the on-going component to their membershipEach of these areas clearly discloses our toll-free telephone number which has agents standing by 24/to handle customer requests. When the customer receives their package, there is a packing slip indicating the same contact detailsWithin the package is a brochure which quite obviously state the on-going membership information and our contact detailsIf all else fails, and the customer is billed against their wishes, we offer a no hassle refund policy. It is not our intention to have people continue with a membership they do not wantIn short, we strive for very transparent and highly available customer serviceWhile the odd customer may misunderstood the terms of the trial offer, most complaints can be easily resolved at the customer service levelThis customer's subscriptions are already cancelled.I hope this helps shed some light on our marketing campaign and the enormous amount of work that goes on behind the scenes to prevent these sorts of complaints

As requested, the membership was canceled; there will be no further charges nor shipments of product unless otherwise directed by *** who was refunded yesterday for all charges except the original shipping and handling fees collected on February 23rd, To date, B&T has not received the
refunded products returned as agreed by *** who was provided with return instructions via email

S&H is non-refundableThe memberships are canceled so there will not be any further billings or shipments unless otherwise directedOn November 22nd, 2015, *** was refunded $and return instructions were passed via email

[A default letter is provided here which indicates your rejection of the business's response.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
[You must provide details of why you are not satisfied with this resolutionPlease type details here:]
My complaint is about the advertising of the Beauty and Truth products as a “Risk Free Trial, Just Pay for Shipping.” Yes, shipping is just $and $4.95. * What they don’t tell you is that if you order this Free Trial, you will be charged the full price of these products if you don’t return them in days at your own expenseThey cost $and $respectively. * What they also don’t tell you is that when you order the Free Trial, you are automatically enrolled in their “time-saving Delivery Program” of jars of these products delivered monthly at the full price. * Nowhere on the site or on the receipt for shipping and handling does the full price appear. You don’t find out the full price until your credit card is charged in days or you call to cancel. None of the above information appears in the ad for the Free Trial. Click on the link below to see what I’ve described above: *** This is a SCAM. The ads withhold the information a consumer needs to make an informed decision. This consumer thought she would be getting two tiny jars, a 15-day supply, of two Beauty and Truth skincare products for the price of shipping and handling. This was NOT so. I am shocked that Dr** would endorse this Free Trial SCAM with ads similar to the one linked aboveI am reporting the Beauty and Truth Company for advertising that represents a SCAM to hook unsuspecting consumers into a commitment they did not realize they were signing up for

As requested, the membership was canceled and confirmed by emailThere will be no further charges applied to the credit card on file nor shipments of product unless otherwise directed by *** who was provided with product return instructions on February 22nd, On that day, *** was refunded
$and today, a second refund was processed, of $49.36, however, as yet, B&T has not received the item returned as discussedRefunds can take from to banking days to be reflected

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

On May 15th, 2015, customer *** placed an order for 1x Wrinkle Rewind trial offer, was charged $and agreed to the following terms and conditions of the offer: "If I enroll in the membership program I am agreeing to be charged $today and $for my trial skincare product on the 15th day
if I do not call to cancel my membershipI will receive a full-size bottle of skincare product for $(S&H included) every days thereafter until I cancelMy credit card will be billed and my shipment will be sent automatically at those timesShipments will continue until I call to cancel my membership at ###-###-#### or by emailing ***@findbeautyandtruth.com, open hours a day, days a weekProduct ships in 1-business days and is delivered in 3-business days. By clicking to order I represent that I have read and agree to the Privacy Policy and full Terms and Conditions of this offer and I understand that I will be liable for payment of product that was shipped to me, and future shipments of product, if I fail to notify customer service to stop supplying the product to me. Refund Policy: I understand that if I am not fully satisfied with my products I may cancel my order at any time by calling customer service and returning any unused, unopened Product to our warehouseAll returns must be within days of original purchase (excluding trial product)Shipping and handling charges are non-refundable." As scheduled, on May 30th, 2015, days after the original trial billing, *** was charged $for the trial productFollowing the schedule outlined above, days later, on July 1st, another charge of $was actioned and *** was shipped a second bottle of Wrinkle RewindThis second charge of $has been refunded already in good faith as the product is en route back to the companyThe subscription is canceled so there will be no further billings or shipments of product unless otherwise directed by C.J