Bedroom Furniture Discounts

The sales associate Nancy was amazingShe was so helpful with my ordering process

Dear *** ***,Bedroom Furniture Discounts apologizes for the delay in scheduling the customer for delivery, as work closely with our delivery partners to ensure all merchandise is thoroughly inspected and deliveries are scheduled in a timely mannerWe will revisit our Policies & Procedures
with our partners to ensure they are carried out going forward.Bedroom Furniture Discounts unfortunately does not have a delivery partner based out of the customer's state of ***, however the company we use (based out of *** ***) delivers nationwideAccording to our records, the customer is scheduled for delivery on April **, 2015.We apologize again for any inconvenience this order has caused the customerShould she have any further questions or concerns, we encourage her to contact our Customer Success Team at ###-###-####.Kind regards

This was our first experience with this company and we were a little apprehensive placing an order just south of 8,That included what they call their Platinum White Glove Delivery service which was
extra; delivery, inspection, full set up and disposal of shipping materials
Absolute first class customer service; our furniture was exactly as described and in perfect condition; no issues scheduling delivery as we requested; delivery was right on time; able to track our order online from placement all the way to delivery; our credit card was not charged until the shipper was in receipt of our furniture and had inspected each itemOur customer contact was a Mark G***If ordering a number of pieces or heavier pieces I would highly recommend the Platinum White Glove Delivery service, well worth every dime of the extra cost

To Whom It May Concern,
Dining Rooms Outlet is sorry to hear that *** *** is not happy with the condition of his furnitureWe work very closely with our local delivery partners to ensure all furniture is inspected prior to delivery, and that all furniture is delivered in a
careful and professional manner
Upon delivery of merchandise, we encourage our customers to thoroughly inspect all furniture to ensure it is in perfect condition and they are 100% satisfied with the quality of their orderIf there are any issues such as damages or defects to any or all of the furniture, our customers should note these issues on the Proof of Delivery form signed at the time of delivery so Dining Rooms Outlet has the opportunity to order replacements or replacement parts from the manufacturer.
In this case, there were no notations indicating any damages or issues at the time of deliveryUnfortunately, Dining Rooms Outlet does not cover post-delivery damages as it is not covered under our 1-year warrantyWe would be happy to recommend local furniture technicians in the customer's area to schedule him for a service call.
Dining Rooms Outlet always regrets to hear when one of our customers is not 100% satisfied with their purchaseIf *** *** has any further questions or concerns, we encourage him to call our Customer Success Team at ###-###-####
Kind regards

Dear *** ***,
Dining Rooms Outlet deeply apologizes for the damages incurred to the customer's merchandise, as we work closely with our delivery partners to ensure all items are thoroughly inspected prior to deliveryWe will revisit our policies and procedures with our partners to ensure
all merchandise is inspected and in perfect condition prior to delivery to our customers.Upon learning that the front legs of the dining chair and server were damaged, we ordered brand new replacements for the customerThe replacement legs were delivered to the customer on January **, and the new server is currently at the local delivery company, and has passed inspectionThey will contact the customer the week of February *** to schedule a delivery date and time frameDining Rooms Outlet apologizes again for any inconvenience caused to our customerShould she have any further questions or concerns, we encourage her to contact our Customer Success Team at ###-###-####Kind regards

Great Customer ServiceAnthony was the best

To Whom It May Concern,
Dining Rooms Outlet is sorry to hear about *** ***'s poor delivery experience and damages to her dining tableWe are working with our delivery partners to ensure all customers experience a smooth and pleasant delivery experience
After the
customer informed Dining Rooms Outlet of the damages to her table, we immediately followed up with the delivery company to ensure the order was initially received at their warehouse in perfect condition and that the damages were noted on the Proof of Delivery form signed by the customerThey informed us that they received the merchandise in perfect condition, and that the customer did not note any damages upon deliveryPer our Returns & Cancellation Policy:
"Provided you note the issue on the delivery slip and photograph the items with issues and send us the photographs, the manufacturer will send replacement parts free of charge and the white glove delivery company will be able to bring the items to perfect condition."
"Only items marked damaged or defective on the delivery slip at the time of delivery are eligible for free repair or free replacement parts."
You may find our full Returns & Cancellation Policy here: ***
Although Dining Rooms Outlet is unable to replace the piece, we are happy to research local technicians in the customer's area to recommend for repairIf *** *** has any further questions or would like to discuss this matter in more detail, we encourage her to contact our Customer Success Team at ###-###-####
Kind regards

The delivery and service was excellent

Be cautious buying furniture from this companyMy experience had been very badI placed an order in September and I have not yet received the items I had purchased after monthsThe representatives are very good at making excusesThey would even schedule a delivery time and then wouldn't show upThey don't even bother to inform you that there was not going to be any deliveryI had to take leave from work to be present during the delivery time and then they don't show upI have spent numerous hours calling then to check on status and everytime I call they would give some excuses why they are not yet ready with you orderI don't understand how can it take months and still they cannot deliverWhen you place an order it is mentioned that the delivery will take place within 4-weeks, but this is not trueI also asked for refund and requested to cancel my order, which is again taking several days to process and I have not yet received my money back
So, I would not recommend this company at alland BE CAREFUL WITH THIS COMPANY!!!

To Whom It May Concern,
Discount Living Rooms is sorry to hear that *** *** is unhappy with her online purchasing experienceWe strive to ensure prompt response to all customer inquiries and requests while clarifying our policies and procedures
Upon learning of
the backordered items, we informed *** *** on May * and offered $discount as compensation for the inconvenience*** *** emailed Discount Living Rooms on May ** requesting to expedite her order once all items are available to shipWe called *** *** May ** to reauthorize her credit card, as the initial authorization placed on March ** had expired as authorizations are only valid for daysOn May ** at 3:36pm EST, Discount Living Rooms emailed *** *** informing her the order had shipped and is on its way to the delivery company for inspection*** *** responded to said email at 6:44pm EST requesting to cancelAt that point, the refund to the customer was subject to our Returns & Cancellation Policy:"Orders may be returned or cancelled within days of receipt for a refund equal to the purchase price minus both a 30% restocking fee and round-trip shipping and handling costs.
These costs are deducted from the refund regardless of whether you were you were originally invoiced for shipping or if the costs were discounted or freeReturned items are never resold to customers, as they are no longer new; they are usually donated to charity."
Please find our full Returns & Cancellation Policy here: ***
A refund was issued to the customer on June * minus 30% restocking and shipping feesDiscount Living Rooms is sorry to hear *** *** does not find this resolution acceptableFor further questions, we encourage the customer to contact our Customer Success Team at ###-###-####
Best regards,

Everything went smoothly! The Folks at Bedroom Furniture Discounts were Extremely helpful every step of the way,(Wendy, Anthony, Nick and Raquel)The prices are unbeatable, And more importantly, we Love our New Bedroom set! Its Amazing! Also, the delivery/set up guys were Awesome! ( Anthony and Michael) They did a Super job and made sure every last detail was taken care of! 8-) We will definitely be shopping with Bedroom discount Furniture again in the future!\
SLWhite
Discovery Bay, Ca."

Used the Chat room and that was very helpful to get me from a window shopper to a buyer quicklyAlso, Nathan in customer service picked up from there and was professional and helpful answering additional questions and with the actual purchase...two thumbs up for this company....note: have not received the order yet

I ordered furniture from Bedroom Furniture Discounts via their websiteThe price was the best of all comparisons and the seller (Alvin M) gave me a further discountIt was absolutely wonderful and very easyWhen I received the furniture, delivered by *** *** *** ***, I was extremely pleasedIt was a wonderful buying experience and I'm so pleased with the purchase and delivery

Most professional customer service and delivery ever! I purchased a beautiful bedroom suit and I get so many compliments A+++++Mark G*** was exceptional checking with me and updating the delivery process from beginning to the endIt was a super smooth process with zero problems! I will purchase again!

This was the worst shopping experience I have ever had
Furniture arrived: bed frame, trundle bed, and two mattresses for my six-year-old The bed frame came nicked, the slats were left out and one of the mattresses didn't fit in the trundle Rather than politely accepting the fact that one of the mattresses didn't fit and that I would need to send it back and get another, the "customer service" took an accusatory tone with me and the delivery person, requesting photos and claiming that they would need to "investigate this." Because I had waited so long for this furniture for my 6-year-old, I decided to keep the frame with the paint damage and request toupaint The company wouldn't help me with this claiming that the bed manufacturer uses a particular toupaint and couldn't send me a sample I decided to contact them and the paint company After telling Bedroomfurniturediscounts all of this, they managed to send me a paint toupen many weeks later Meanwhile my son slept on a sinking bed with no support (slats) for weeks I repeatedly called to inquire and had finally decided that I wanted a refund and to buy them elsewhere The company kept assuring me they were coming and would not refund me I finally received a refund for the mattress that didn't fit after having to speak and complain to three different employees

To Whom It May Concern,
Bedroom Furniture Discounts contacted the customer on November **, 2014 as to how she would like to proceed regarding the damages that occurred to her mirror in-transit from the manufacturer's warehouse to the local delivery company. We have yet to hear back from the customer. 
If the customer does not wish to accept $100 refund to accept the mirror as-is, Bedroom Furniture Discounts' initial offer to have the piece fully repaired at no cost to the customer still stands. We encourage the customer to contact our Customer Success Team at ###-###-#### to advise how she would like to proceed.
Kind regards

Dear [redacted],Bedroom Furniture Discounts deeply apologizes for the delivery delays our customer has experienced. Upon shipment from the manufacturer's warehouse, our delivery partner reported multiple items missing from the shipment. Our delivery partner has now confirmed they have all merchandise...

in their possession, and our customer is scheduled for delivery on February **.Should she have further questions or concerns in the meantime, we encourage the customer to contact our Customer Success Team at [redacted].Kind regards

Dear [redacted],Dining Rooms Outlet is sorry to hear of the damages to the customer's merchandise. Although the items were signed off as 'delivered in acceptable condition,' the customer purchased a 5 year warranty that covers post-delivery damages. The customer may contact the warranty company using...

his reference number and they will assist in repairs/replacements. Should the customer have further questions or concerns, we encourage the customer to contact our Customer Success Team at ###-###-####.Kind regards

To Whom It May Concern,
Bedroom Furniture Discounts is sorry to hear [redacted] is unhappy with the resolution of his cancelled orders. We strive for 100% customer satisfaction and want to make sure all customer needs are met.
On August **, the customer called to...

cancel his bedroom and dining room orders with us. Unfortunately, we had learned that the orders had shipped earlier that day. Per our Returns & Cancellation Policy, all orders cancelled after shipment has occurred are subject to 30% restocking fee and round-trip shipping. In this case, Bedroom Furniture Discounts waived the shipping costs and refunded the customer for both order on September *, 2014 minus restocking fees. You may view our full Returns & Cancellation Policy here: [redacted].
Bedroom Furniture Discounts is sorry [redacted] is unhappy with this resolution. If he has any further questions or wishes to discuss this matter in more detail, we encourage him to contact our Customer Success Team at ###-###-####.
Kind regards

Dear [redacted],Our Customer Success Supervisor called the customer and left a voicemail on April *, 2016 to discuss compensation, and we are waiting to hear back from the customer.Kind regards