Bedroom Furniture Discounts

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Well obviously you think you are smart and obviously you lack basics of intelligence.
After waiting months, finally the seller delivered the dining table and the glass on the table is full of scratches
Honestly I dont believe to the words of the seller , they never had a broken table which they found out on the delivery day , they knew it on day
They wanted to sell their existing used table they had in stock
What I want : I want replacement of the table + $refund for the delay
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

"I ordered my dining room set here because of the price - it was up to a thousand less than other sites and storesHowever, I will always be a customer due to their excellent customer serviceMy furniture came earlier than expected - not good as we were in the middle of a major renovationThey held it another weeks for me! When it arrived, I was notified that two of the chairs did not come with any hardware and they were waiting on it from the manufacturerI was given a choice - deliver the chairs as is and we put them together when the hardware arrives or they deliver the chairs at a later date when they are assembledWe opted for the delivery as we were still renovating (of course) and it would be no problem for my husband to do itWhen the set arrived, it was just perfect and the delivery guys couldn't have been nicer or more helpfulWe put the box with the two unassembled chairs in the garageThe hardware arrived within several daysA couple of weeks later, we finally (!) finished the wood floors in the dining room and started set upWhen we opened the box with the two chairs, we noticed that the veneer on the chair back had a crack in itIf someone was sitting in it and their hair or a sweater got caught in it, it would rip a piece of the veneer off! OH NO - I was thinking that's what I get for ordering on line!! But I contacted Jade (the best!) and sent picturesShe assured me that she would contact the manufacturerAbout two weeks later, I received a brand new chair back! I couldn't be more delightedWorking with this company has been a pleasure - plus I saved a ton of moneyWhat could be better??!!"

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
First of all, I did not order this furniture onlineI ordered this furniture over the phoneNone of the details they are conveying to you were ever shown, told, or explained to me before or while I placed this orderIf they would have been this transparent on their poor quality of product and return fees, I never would have placed the order to begin withTheir phone operator/representative never mentioned anything about these details before or while I placed this orderI only came to find out about these ridiculous fees until after they refused to provide a full refund which I was told I would receive by the phone operator/representative the day I refused the furniture for not matching. Second, I was told by the three gentlemen (my wife as my witness as well) to NOT sign for the delivery as all three of the gentlemen also stated the furniture DID NOT match and told me NOT to accept itWhile the delivery men were on the phone with Bedroom Furniture Discounts and had them on speakerphone, the Bedroom Furniture Discounts representative NEVER mentioned anything about shipping and return feesThey stated the furniture could be returned without penalty which is why I clearly stated on the delivery contract (attached) "Refused for full refundWrong Color" and signed and initialed itI specially did this as instructed by the Bedroom Furniture Discount delivery team and telephone operatorI have attached additional photos showing the furniture does not match while all of the furniture is in the same exact lightningI have also attached one of my email responses which shows that I clearly have a factual case that Bedroom Furniture Discount NEVER explained or made me aware that there were any fees for them delivering wrong colored furniture and all I did was reject the delivery for a full refund as instructed by their phone operator/representative and their three delivery menThere is no mistake about thisThe furniture does not match and a full refund is clearly warrantedThis company is scamming innocent people.Thank you*** ***?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Best online company we've dealt with

To Whom It May Concern,
Bedroom Furniture Discounts is sorry to hear *** *** is unhappy with her delivery time and order experience with usWe strive for 100% customer satisfaction, and are re-evaluating our Customer Service procedures to ensure all customers are fully informed
of their order status and communicated with in a timely mannerWe will also work with our delivery partners to ensure delays and misinformation are avoided in the future
*** *** received delivery of her furniture on September *, To compensate for the poor delivery time and frustrations the customer had experienced, we refunded *** *** $on September **, for the cost of Platinum White Glove Delivery she paid for upon placing the order with us.
Bedroom Furniture Discounts deeply apologizes for the lack of communication and frustrations that *** *** has experiencedIf she has any further questions or concerns, we encourage her to contact our Customer Success Team at ###-###-####
Kind Regards

Dear *** ***,
Discount Living Rooms is sorry to hear the customer is unhappy with the outcome of this orderThe customer placed the order with us on March *, 2015, and the merchandise shipped from the manufacturer's warehouse on March **Per our Returns & Cancellations policy
(attached):- Any cancellation requests submitted hours after the order is placed are subject to the Returns Policy below- Orders may be returned or cancelled within days of receipt for a refund equaling the purchase price minus both a 30% restocking fee and round-trip shipping and handling costsThese costs are deducted from the refund, regardless of whether you were you were originally invoiced for shipping or if the costs were discounted or freeYou may also view our Returns & Cancellations Policy on our site: ***We also include a link to our Returns & Cancellations policy on all order confirmations sent to our customers immediately after placing an order with us.
Should the customer have further questions or concerns, we encourage her to contact our Customer Success Team at *** ***Kind regards

To Whom It May Concern,*** *** *** issued a full refund for the dining set on July *We deeply apologize for any inconvenience, and if the customer has any further questions or concerns, we encourage him to contact our Customer Success Team at ###-###-####.Kind regards

Wonderful, friendly and helpful manager, Mark G***Mark always replied right back with answers to my questions I recommend anyone and everyone to shop at Ashley FurnitureThey have wonderful discounts in any rooms you want to purchaseWe bought our new bedroom furniture from Ashley...they go very well in our bedroom
I appreciated Mark G***I completely trust him

Carl and his entire crew were extremely friendly and efficientWe enjoyed our short time with them and would be pleased to have them return for another delivery

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This order was placed on 6/** and had a quoted to week delivery. As of 9/**, I still have not received. The claim of the company that I refused the merchandise is false. They called me to say that it was damaged in transit and being re-ordered. That was on 8/* and over weeks later, it has not shipped. The company is good at responding to emails saying they value customers. However, they still have not delivered on a product that was ordered months ago. They said they will return my entire purchase less a 30% charge or I just have to wait for it. Terrible customer service.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I ordered some dining room furniture and was VERY pleased when I received it ON TIME, professionally delivered and set up, and without one scratch The customer service person (Alvin) as well as the delivery crew were very professional, very courteous, and I couldn't be happier!

Dear *** ***,Bedroom Furniture Discounts deeply apologizes to our customer for the poor delivery experience, as well as the defective parts that were deliveredWe work closely with our delivery partners to ensure all merchandise is thoroughly inspected prior to delivery, and we will
revisit our policies and procedures to enact these standards going forward.On February **, the delivery company informed us that the feet for the bed were too long for the slats, causing them to bowAlso, the storage portion where one leg attaches to the eyelet was too small for it to screw in placeUpon learning of these issues, we informed the manufacturer and sent photos of the items so they may advise us of the parts we will need to fix the issuesOn March **, replacement legs were shipped from the manufacturer, unfortunately these were the same size as the legs beforeWe reached out to a local furniture technician to assess the issues, and the customer was scheduled for a service call on April **.Bedroom Furniture Discounts is continuing to work with the manufacturer as well as the service technician to resolve these issues as thoroughly and expeditiously as possibleWe apologize again to our customer for these issues and any inconvenience this may have causedWe will send our customer updates as soon as they become available to usShould the customer have further questions or concerns in the meantime, we encourage her to contact our Customer Success Team at ###-###-####.Kind regards

This has been a wonderful furniture-buying experience all around, from the great price, to the fantastic customer service throughout the order process from Mark G***, and especially with the terrific delivery teamOur furniture has arrived and is perfectThe delivery company made such a good impression with the extremely professional and courteous team they sentThe driver was friendly and expert at his jobEveryone we encountered associated with the delivery company (on the phone and in person ) made this a superb experienceThank you!

Great customer service by RaquelVery professional delivery no issues nor damages

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved becauseAs usual nothing is delivered as of today July ***I am sick and tired of themI kept on insisting for REFUND but none was madeIt seems that they have to take approval from US congress before they refund my moneyBottom line is they never intended to refundThen they kept calling me that it is scheduled to de delivered on JULY ***, and they will also send a check for $100, which I have not received yetI was not willing to accept any of these based on so many dates they had been givingI told them I am not in town (My primary residence in *** **) and this time I am not willing to travel just to get the delivery which may not happen as they did numerous times beforeI was assured this is all set with no more issuesSo I told Martin that I had to request my son to go to home (He is student at ***, lives in dorm) to receive deliveryThe driver showed up after PM only to let my son know that they can't deliver because both table bases and two chairs have significant damage and they went back.on 7/*/I again requested for refund but NONE is issued yetNow they are asking me 'What Happened" why it was not delivered, although I had already told themI keep getting e mails that they had to investigate before they will consider my request for refundI had been requesting REFUND since 4/**/These people need not be in business
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

To Whom It May Concern,
Bedroom Furniture Discounts is sorry to hear *** ***' furniture did not arrive in perfect condition, as we work closely with our delivery partners to ensure all items are thoroughly inspected prior to deliveryWe will revisit this issue with our delivery
partners to ensure all furniture delivered to our customers is in perfect condition
Bedroom Furniture Discounts will issue *** *** a full refund for the refused items [Dresser & Chest] as noted on the Proof of Delivery formIf the customer would like to return the remaining items of her order, she will be subject to a 30% restocking and shipping fees as outlined in our Returns & Cancellation Policy:
"Upon delivery, you will be asked to sign a delivery slip indicating that the order was received in good conditionThoroughly inspect the furniture prior to signingIn the unlikely event that any part of your order arrives damaged, please write “damaged” on the delivery slip next to the damaged piece(s)In addition, please take pictures of items in question and email them to *** within hours of your delivery. Do not accept damaged furniture
Provided you note the issue on the delivery slip and photograph the items with issues and send us the photographs, the manufacturer will send replacement parts free of charge and the white glove delivery company will be able to bring the items to perfect condition
Only items marked damaged or defective on the delivery slip at the time of delivery are eligible for free repair or free replacement parts."
For your convenience, please find our full Returns & Cancellation Policy here: ***
Bedroom Furniture Discounts apologizes again that *** ***' furniture was not received in perfect condition as expectedFor further questions, concerns, or refund status update, we encourage the customer to contact our Customer Success Team at ###-###-####
Best regards

To Whom It May Concern,
The customer will be contacted within 10-business days to schedule deliveryWe deeply apologize for the delayKind regards

Furniture arrived in perfect condition and delivered on time by very courteous delivery menWould definitely use this company again and recommend them highly

To Whom It May Concern,*** *** *** is sorry to hear the customer is frustrated with his order experience with usOur Customer Success Team works closely with our manufacturers as well as delivery partners to ensure proper communication is upheld throughout ordering processWe will revisit
our Policies & Procedures with our team to commit to these practices. On April **, the merchandise shipped from the manufacturer's warehouse in ***, and our delivery company confirmed receipt of the merchandise at their warehouse on April **The inspection of the items is in the process of completion, and the customer will be contacted to schedule delivery the week of May *.Should the customer wish to cancel this order, the refund will be subject to a 30% restocking fee and round-trip shipping and handling costsThese costs are deducted from the refund. Due to our Returns & Cancellations Policy:- After placing an order, you can cancel at no charge for any reason within hours.- Once an order is placed, we immediately submit the order directly to our or the manufacturer's warehouse, ensuring it’s shipped to you as quickly as possible.- Once the warehouse receives your order, we (and thus, the customer) become financially obligated to purchase the merchandise from the warehouse; hence we cannot accept cancellations after the hour window has passed.- Orders may be returned or cancelled within days of receipt for a refund equaling the purchase price minus both a 30% restocking fee and round-trip shipping and handling costsThese costs are deducted from the refund, regardless of whether you were you were originally invoiced for shipping or if the costs were discounted or free.You may view our full Returns & Cancellations Policy here: ***.Should the customer have any further questions or concerns, we encourage him to contact our Customer Success Team at ###-###-####.Kind regards

I heard about Bedroomfurniturediscounts from a friend while I was deployedMy wife and I were looking to make a significant purchase, and with the help of Joel and Andrian we were able to make that happenWe received multiple discounts which allowed us to purchase more furniture than we originally intendedCustomer service was fantastic and all my questions were answered promptlyIf you're looking for furniture I highly recommend checking out Bedroomfurniturediscounts and their sister sites!