Bedroom Furniture Discounts

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Thank you for reviewing my order but you are VERY misinformed.  There has been a lot of communication since your last referenced October [redacted] correspondence.  The most recent communication was a chain from me to manager [redacted] on November [redacted], a subsequent response from her to me on November [redacted], and my reply to her on that same date.  At that time, I noted my request for the refund and additional damage on the new dresser that I was demanding be fixed.  After the first delivery debacle on October [redacted], I was told that the hassle that ensued was due to my not having clearly noted the damaged items on the delivery sheet.   This was after me not having realized that signing the delivery sheet, as I was told to do, closed my order given that there were still parts of our bed that had not arrived, and therefore I considered the delivery incomplete.  When the original dresser was finally switched out on November [redacted] (6 weeks after the original delivery), I made sure to denote the damages on the delivery paper, as I was told was proper protocol for getting this fixed.  I was never contacted back, EVEN after referencing this to [redacted].  So, we remain left with a damaged dresser and no remediation, as Bedroom Furniture Discounts will not acknowledge our issue. Your Revdex.com reply mentioned: "We will revisit our Policies & Procedures with our delivery partners to ensure all merchandise is properly inspected going forward."  You reviewing your policies and procedures going forward is of no help to us, who have already suffered several terrible inconveniences in rearranging our work schedules 5 times to be home for various deliveries and repair services for damaged pieces.  We also ended up assembling the final parts of the bed together on our own after having to drive to a [redacted] warehouse to pick up the final pieces because they were not delivered in time before we needed them.  It has been the worst headache dealing with Bedroom Furniture Discounts.  We have friends moving to the area that have  furniture purchase needs and I can't recommend your business based on my experience.  I am still baffled at your wonderful online reviews we saw when we had 4/5 damaged pieces and the new dresser that was replaced had problems too.  This is more than extreme bad luck.  I'm astonished at your disorganization at a company given that every time we do communicate about an issue your customer service people seem to have forgotten most of the history of the conversations leading up to that point.  I continue to request the $170 refund for the bogus Platinum White Glove Delivery service and $150 for me to use to find my own furniture refinisher or repair person to fix the damages you don't acknowledge. Please find a way to remedy this.  For $320 I will be satisfied and will go away.  But you can be sure I will keep pushing back until I do. Thanks.[redacted]

To Whom It May Concern,Unfortunately, the 15 day return period has passed, as we no longer accept returns after that period. Our full Returns & Cancellations Policy is attached.Kind regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I did respond to business and I have not heard back from them. They offered to take off $100 of the price of the mirror and I checked two independent furniture repair places and to repair the mirror, it will cost between $226 and $330 due to the location of the damage since it is damaged in three places (see attached photos). I am concerned if Bedroom Furniture repairs it themselves I may never get it back considering I waited two months for the furniture to arrive although they falsely advertised that they had it in stock. They sold me used furniture and charged me a price for new furniture. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To Whom It May Concern,Discount Living Rooms received an email from the customer on April **, 2015 stating that due to delivery delays and the fact that she would be traveling abroad during the summer, she could not find an alternate person to receive the merchandise and requested to cancel the order. At that time, we informed her of our Returns & Cancellations policy, as well as the fees that would be applied.Below is the timeline between Discount Living Rooms and our customer:[redacted]- Customer placed her order with Discount Living Rooms[redacted]- Merchandise shipped from the manufacturer's warehouse; customer's card was charged, per our policy[redacted]- Customer inquired about delivery timeline and asked about possibly cancelling, decided to proceed with order[redacted]- Customer would not wait any longer, as she would not be available to accept delivery; informed customer of cancellation fees[redacted]- Refund was issued to customer less restocking and shipping fees, per our policy, attachedWe have supplied our Returns & Cancellations policy multiple times, which outlines the fees that would be deducted and why we apply them. Attached is Returns & Cancellations policy, as well as the 'Click to Accept Terms' page for review. Kind regards

Dear [redacted],Discount Living Rooms is sorry to hear of the issues with the customer's sofa set. In cases where merchandise is signed off as 'delivered in acceptable condition' upon initial delivery, it is up to the individual manufacturer to decide what items are eligible for free repair or...

replacement. On August *, we filed a claim with the manufacturer for a replacement reclining mechanism, which was approved and delivered to the customer on September * and installed by a furniture technician. On December **, the customer contacted us to report further reclining issues and partial fading of the leather. We reported these issues to the manufacturer, and filed a claim at that time. Because the frame of the collection, they could not issue replacement parts to the customer. Additionally, they do not replace leather due to the frame of this collection. Leather are made durable and are subject to wear and tear. Unfortunately, both claims were denied.We apologize that there is nothing further we can do regarding these issues. Should the customer wish to discuss this matter in more detail, we encourage her to contact our Customer Success Team at ###-###-####.Kind regards

Dear [redacted],Bedroom Furniture Discounts apologizes to the customer for any inconvenience that was caused in regards to this order. We work closely with our delivery partners to ensure all merchandise is thoroughly inspected prior to delivery, and will continue to work with them to execute these...

standards.On April **, the customer informed us of damages to the dresser, and sent in photos of the issues. At the time of delivery, the customer signed off that all merchandise was received in good condition. Per our Returns & Cancellations Policy (also attached):- Upon delivery, you will be asked to sign a delivery slip indicating that the order was received in good condition. Thoroughly inspect the furniture prior to signing. In the unlikely event that any part of your order arrives damaged, please write “damaged” on the delivery slip next to the damaged piece(s). In addition, please take pictures of items in question and email them to [redacted] within 24 hours of your delivery. Do not accept damaged furniture.- Only items marked damaged or defective on the delivery slip at the time of delivery are eligible for free repair or free replacement parts.You may also view our full Returns & Cancellations Policy on our site: [redacted].Although our standard 1 year warranty does not cover post-delivery damages, we have offered the customer compensation for the inconvenience, which was accepted on May **.Bedroom Furniture Discounts regrets to hear of the frustration caused to the customer. Should he have any further questions or concerns, we encourage him to contact our Customer Success Team at [redacted].Kind regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

First of all, I did not order this furniture online. I ordered this furniture over the phone. None of the details they are conveying to you were ever shown, told, or explained to me before or while I placed this order. If they would have been this transparent on their poor quality of product and return fees, I never would have placed the order to begin with. Their  phone operator/representative never mentioned anything about these details before or while I placed this order. I only came to find out about these ridiculous fees until after they refused to provide a full refund which I was told I would receive by the phone operator/representative the day I refused the furniture for not matching. Second, I was told by the three gentlemen (my wife as my witness as well) to NOT sign for the delivery as all three of the gentlemen also stated the furniture DID NOT match and told me NOT to accept it. While the delivery men were on the phone with Bedroom Furniture Discounts and had them on speakerphone, the Bedroom Furniture Discounts representative NEVER mentioned anything about shipping and return fees. They stated the furniture could be returned without penalty which is why I clearly stated on the delivery contract (attached) "Refused for full refund. Wrong Color" and signed and initialed it. I specially did this as instructed by the Bedroom Furniture Discount delivery team and telephone operator. I have attached additional photos showing the furniture does not match while all of the furniture is in the same exact lightning. I have also attached one of my email responses which shows that I clearly have a factual case that Bedroom Furniture Discount NEVER explained or made me aware that there were any fees for them delivering wrong colored furniture and all I did was reject the delivery for a full refund as instructed by their phone operator/representative and their three delivery men. There is no mistake about this. The furniture does not match and a full refund is clearly warranted. This company is scamming innocent people.Thank you[redacted]?
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],Dining Rooms Outlet is sorry to hear our customer is unhappy with the dining table ordered on November *, 2014. We strive to deliver the highest quality furniture at the best prices available.Upon placing the order with us, a confirmation email was sent to the...

customer's email on file on November *, 2014 at 3:23pm EST. We encourage all of our customers to review the details of the order thoroughly to ensure the merchandise and shipping information is correct prior to shipment. Because the table was accepted at the time of delivery and no issues were noted on the Proof of Delivery form, Dining Rooms Outlet is unable to further assist the customer.If she has any further questions or would like to discuss this matter in more detail, Dining Rooms Outlet encourages the customer to contact our Customer Success Team at [redacted].Kind regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]on bedroom furniture discounts website warranty on cover page 1 year on finish have been working with cust service since may 2017 have asked for kincaids response in writing from raguel g at bedroom furn cust service only have recived that she spoke to them I have asked by email. I called Kincaid at ###-###-#### when raguelg emailed me saying item no longer being made by Kincaid and bedroom furn discounts not selling anymore both are wrong.spoke with nancy at above number at Kincaid would help but needs to hear from bedroom furn discounts.I have not recived anything in writing with kincaids name on it to tell me they know anything about it I have asked twice no response.item has gone from mat finish to hi shine not in sunlight and we have used only feather duster on it.it is under1 year warranty as you display on cover on website.kincaid still making item I called them and you are still selling.I informed raguel g of this so shecould help with warranty issue sent in 4 sets of pictures.have not recived anything with kincaids email on it telling me they have been informed.thank you 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I have had two deliveries in the past two weeks from BedroomFurnitureDiscounts and DiscountLivingRooms. Both deliveries went great! The most recent delivery was for a coffee table and 2 end tables. The two gentlemen were very polite and hard-working. They patiently put all three tables together. The only thing that didn’t go as planned was the delivery time. I was told the delivery window was 5:00 – 9:00 pm on Sunday, June 12. They called that morning about 9:30 and said they were running way ahead of schedule – my husband and I had to rearrange our Sunday plans a bit, but it wasn’t a big deal and we were able to be home for the 1:30 delivery. It actually worked out better that the delivery came early, but it would have been nice to have known earlier. We are very pleased with our tables.
The previous delivery was a full bedroom set delivered to my daughter’s apartment. Just as planned, I got a call at 5:30 pm that they would be at the apartment around 6:00 pm. They were right on time. It was a very hot day (over 90 degrees), but the two gentlemen never complained at all – and they had to carry that furniture up to the third level of the apartment building! They carefully put the bed together and made sure I was completely satisfied with the condition of the furniture. (and I was)
These 2 experiences were my first time ordering from your company. I have been very pleased! I feel like you offer a good product at a reasonable price. Your white glove treatment is everything you claim it to be! I didn’t even have to wait very long from placing the order to the delivery. Adrian, my Customer Success Manager, did a great job keeping me up to date on the status of the delivery. I have told many of my friends about your company! Thank you!

To Whom It May Concern,
Bedroom Furniture Discounts offers Free White Glove Delivery for orders over $999.00, all orders above this amount will be charged for shipping. You may view our Free White Glove Delivery policy here: [redacted].
Our customer received a compensation check in the amount of $500.00 for the inconvenience. There is nothing further we can do for the customer. Should he have any further questions or concerns, we encourage him to contact our Customer Success Team at ###-###-####.
Kind regards

Dear [redacted],Bedroom Furniture Discounts apologizes to our customer for the confusion regarding this order, as well as any inconvenience this may have caused. We strive to ensure we are clear regarding what items are included in a set that is offered on our website.On February *, our customer...

ordered the Martanny California King Poster Bed and Dresser. Although the mirror is offered as part of the set offered on our website, our customer only ordered the individual bed and dresser. If the customer would like to add the mirror, we would be happy to process another order for her. She may reach our Sales Department at ###-###-####.We apologize again for any confusion or inconvenience the situation may have caused our customer.Kind regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 The ad specifically states 50% off Paula Deen Bedrooms. I took a pic of the ad and will try to send. I also have it printed if I need to mail.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I was browsing online for a china cabinet in white, which is harder to find than you think, when I found just what I wanted on the website diningroomoutlet.com, which is run by Bedroom Furniture Discounts. From ordering, to delivery, I received great customer service from Asif Horinaiko and he kept me informed about the status of my order and delivery. I used the Platinum White glove delivery, which is when they put the furniture together and delivery it since I was getting a large cabinet that would need assembly (white glove is just bringing it into your home instead of just to your door). It cost more, however I got a discount when I was chatting online with the sales rep Vlad. My piece was scheduled to be delivered 7-14 weeks, but it was ready sooner and I received a call from the delivery guys a few days ahead to arrange a good day and time for delivery. It arrived in perfect shape! Asif even followed up to make sure the guys from the delivery company (I think is out-sourced) did a good job.

I had the pleasure of dealing with Andrian from Bedroom Furniture Discounts. He kept me updated on the status of my order diligently. I received my furniture in a reasonable amount of time. I was satisfied with the delivery service Andrian provided. The price was right for me, and the furniture looks beautiful. Hands down, I would highly recommend this company.

This is the second time I order from them. The first time I ordered from them was my bedroom furniture that I had no problem with the only problem I had was I told them I needed by my wedding day and it came 1 week late I slept on the floor on my wedding night. Now I'm having a big problem with them, they gave me false information told me that my furniture will take 3 weeks now it keeps getting pushed back to 6 weeks. They don' care that I'm a returning customer I told them that I needed my furniture by the 1st week of Feb they said nothing we can do. They don't even try to help you all the say is I'm sorry. They get annoyed that I call to check the status. A lot of the employees there are rude all they want is your money they don't care about service and helping you. They blame me for not understanding right but they are the ones that don't provided the right information.I can keep going I can keep going I have a lot more complains but ii will be too long. I don't recommend this company and I had more furniture to order will NEVER order from them again.

To Whom It May Concern,The customer has issued a dispute with her credit card company. Unfortunately, there is nothing we can do to assist the customer until the dispute is resolved.Kind regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becauseAs usual nothing is delivered as of today July [redacted]. I am sick and tired of them. I kept on insisting for REFUND but none was made. It seems that they have to take approval from US congress before they refund my money. Bottom line is they never intended to refund. Then they kept calling me that it is scheduled to de delivered on JULY [redacted], and they will also send a check for $100, which I have not received yet. I was not willing to accept any of these based on so many false dates they had been giving. I told them I am not in town (My primary residence in [redacted]) and this time I am not willing to travel just to get the delivery which may not happen as they did numerous times before. I was assured this is all set with no more issues. So I told Martin that I had to request my son to go to home (He is student at [redacted], lives in dorm) to receive delivery. The driver showed up after 8 PM only to let my son know that they can't deliver because both table bases and two chairs have significant damage and they went back.on 7/*/15 I again requested for refund but NONE is issued yet. Now they are asking me 'What Happened" why it was not delivered, although I had already told them. I keep getting e mails that they had to investigate before they will consider my request for refund. I had been requesting REFUND since 4/**/15. These people need not be in business.  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Excellent service, price, delivery! We could not be happier with the experience we have had with Bedroom Furniture Discounts.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The business response is typical of every other response they made over 4 months.  They say they care about the customer but do zero to resolve the issue.  I waited over 4 months for a dresser that they quoted 4 to 6 weeks.  Every week I emailed to find out the status and every week they sent back an email saying they care about customers and they are looking in to it.  I think people need to know this is not a reputable company.  I have read other complaints where they offered $100 back to the customer.  I guess since I was nice to them, I did not get this prize.  This terrible company needs to be stopped. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]