Bedroom Guardian, LLC

Dear [redacted],The complainant in Revdex.com Complaint ID [redacted], claims that Bedroom Guardian ("Merchant") "charged more than ordered, had non existent refund policy, collects installments without consumer permission.Merchant's terms and conditions are visible on the bottom of...

every page on the Merchant's website and also include the refund policy as well as details about the Merchant's auto ship plan.A link to the terms and conditions is available below:http://bedroomguardian.com/terms.phpDetails about the Merchant's auto ship program are also available on the order page where the customer inputs their credit card information.Merchant's refund policy is easy and straight forward to understand. All the customer needs to do is return our product within 30 days, and they are granted a full refund with no questions asked.The complainant was already sent returns instructions through his/her email. Once a refund has been issued, it usually takes 3-5 business days for the credit to be posted to a customer's account, depending on their financial institution. This time frame is also indicated in the Merchant's terms and conditions. The Merchant also confirms that the customer was removed on the auto ship plan.Merchant is prepared to provide supporting documentation of the refund upon request. Merchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

Dear [redacted],The complainant in Revdex.com Complaint ID [redacted], claims that Bedroom Guardian ("Merchant") "claims that he was charged and was never refunded.Merchant's terms and conditions are visible on the bottom of every page on the Merchant's website and also include the...

refund policy.As what was stated in the email sent to the customer the refund has been processed to his account as of yesterday February 22, 2016. Once a refund has been issued, it usually takes 3-5 business days for the credit to be posted to a customer's account, depending on their financial institution. This time frame is also indicated in the Merchant's terms and conditions. We still have not received the merchandise but we assume that the merchandise is on it's way, as a proof this is the tracking number [redacted], this can be verified through www.usps.com or by calling USPS Toll free number.Merchant is prepared to provide supporting documentation of the refund upon request. Merchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

Dear [redacted],The complainant in Revdex.com Complaint ID [redacted], claims that Bedroom Guardian ("Merchant") "charged more than ordered, had non existent refund policy, collects installments without consumer permission.Merchant's terms and conditions are visible on the bottom of...

every page on the Merchant's website and also include the refund policy as well as details about the Merchant's auto ship plan.A link to the terms and conditions is available below:https://bedroomguardian.com/terms.htmlDetails about the Merchant's auto ship program are also available on the order page where the customer inputs their credit card information.Merchant's refund policy is easy and straight forward to understand. All the customer needs to do is return our product within 30 days, and they are granted a full refund with no questions asked.As what was stated in the email sent to the customer the refund has been processed to her account for $59.70 in adherence with the 30 day money back guarantee. But the customer is still required to return the said product that he/she received. Once a refund has been issued, it usually takes 3-5 business days for the credit to be posted to a customer's account, depending on their financial institution. This time frame is also indicated in the Merchant's terms and conditions.The complainant is asking for a refund that was charged on August 12, 2015 which is already over the 30 days money back guarantee. The merchant already provided a refund that was charged on September 11, 2015 since it's still within the 30 days money back guarantee. The complainant did not make contact in the past regarding the charge on August 12, 2015 and waited another month, the complainant did confirm that she received a product last month and did not contact the Merchant regarding it.The Merchant also confirms that the customer was removed on the auto ship plan.Merchant is prepared to provide supporting documentation of the refund upon request. Merchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

My boyfriend and I own a summer home in a beach resort. This summer there had been a slight outbreak of bedbugs within the resort. I am someone who does not handle bugs well and the thought of our vacation home having bed bugs made me panic. We went ahead and did some research and found Bedroom Guardian. I made sure to read through the reviews and was impressed enough to go ahead and make the purchase. Thanks to this company I have been able to enjoy sleeping without the fear of a bed bug infestation. Now every time someone has mentioned dealing with bed bugs I have directed them to this product. The price is right and the quality is amazing; I couldn’t have asked for more.

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Thank so much for your help.It's so amazing that you just handled within one day and let the merchant refund the money and send me the confirmation email as I hope.Thank you so much for your efficient work and kind consideration for the consumers. Best Regards,[redacted]
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I repeatedly tried to cancel my reoccurring order before the next order shipped and before I was charged, but the calls were never answered for me to be able to do so. I remained on hold for more than an hour each time. It wasn't until after they charged my account did someone actually answer, after being on hold for 45 minutes. I believe this was done purposefully in an effort to prevent cancellation and that is deceitful, and poor business practice. I have been notified of a refund, however now I have to wait for it to credit back to my account and also spend time and postage returning the product.   
Regards,
[redacted]

The complainant in Revdex.com Complaint ID [redacted], claims that Bedroom Guardian ("Merchant") "charged more than ordered, had non existent refund policy, collects installments without consumer permission.
Merchant's terms and conditions are visible on the bottom of every page on the Merchant's website and also include the refund policy as well as details about the Merchant's auto ship plan.
A link to the terms and conditions is available below:
http://bedroomguardian.com/terms.php
Details about the Merchant's auto ship program are also available on the order page where the customer inputs their credit card information.
Merchant's refund policy is easy and straight forward to understand. All the customer needs to do is return our product within 30 days, and they are granted a full refund with no questions asked.
As what was stated in the email sent to the customer the refund has been processed to his account. Once a refund has been issued, it usually takes 3-5 business days for the credit to be posted to a customer's account, depending on their financial institution. This time frame is also indicated in the Merchant's terms and conditions.
The customer was charged $9.95 on September 6, 2014, and was charged for the auto ship on October 6, 2014 for only $19.90 which already has been refunded, the amount that she is discussing about is different from what we charged her account, the complainant might be referring to a different company.
The Merchant also confirms that the customer was removed on the auto ship plan.
Merchant is prepared to provide supporting documentation of the refund upon request. Merchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.

I ordered a Bedroom Guardian to treat bedbugs. I was put on automatic renewal without my o.k. The product is simply diatomaceous earth. I can buy a 4 pound bag here in Augusta, Ga for $7.00. Bedroom Guardian sends a 2 ounce (salt shaker size) for $24.90. Talk about PROFIT for them. Their first shipment costs half as much as subsequent shipments. ?????
When you phone them, to stop sending, be ready for a 10 minute hold. This happened to me 3 times.

When you go to order the $9.95 It ends up costing 9.95 plus a year supply for 79.95. And they put you on Auto Ship without you knowing.
No one ever answers their phone. It should be taken off the internet it is the biggest rip off ever.

Dear [redacted], The complainant in Revdex.com Complaint ID [redacted], claims that Bedroom Guardian ("Merchant") sent a merchandise that does not meet the complainant's expectation.Merchant's terms and conditions are visible on the bottom of every page on the Merchant's website...

and also include the refund policy.A link to the terms and conditions is available below:http://bedroomguardian.com/terms.phpMerchant's refund policy is easy and straight forward to understand. All the customer needs to do is return our product within 30 days, and they are granted a full refund with no questions asked.The complainant was already sent returns instructions through his/her email. Once a refund has been issued, it usually takes 3-5 business days for the credit to be posted to a customer's account, depending on their financial institution. This time frame is also indicated in the Merchant's terms and conditions. The Merchant also confirms that the customer was removed on the auto ship plan.Merchant is prepared to provide supporting documentation upon request. Merchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

[redacted]
[redacted]
[redacted]
[redacted]Dear [redacted],The complainant in Revdex.com Complaint ID [redacted], claims that Bedroom Guardian ("Merchant") "charged more than ordered, had non existent refund policy, collects installments without consumer permission.Merchant's terms and conditions are visible on the bottom of every page on the Merchant's website and also include the refund policy as well as details about the Merchant's auto ship plan.A link to the terms and conditions is available below:http://bedroomguardian.com/terms.phpMerchant's refund policy is easy and straight forward to understand. All the customer needs to do is return our product within 30 days, and they are granted a full refund with no questions asked.The complainant was already sent returns instructions through his/her email. Once a refund has been issued, it usually takes 3-5 business days for the credit to be posted to a customer's account, depending on their financial institution. This time frame is also indicated in the Merchant's terms and conditions.The Merchant also confirms that the customer was removed on the auto ship plan.Merchant is prepared to provide supporting documentation upon request. Merchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

Dear [redacted],The complainant in Revdex.com Complaint ID [redacted], claims that Bedroom Guardian ("Merchant") "charged more than ordered, had non existent refund policy, collects installments without consumer permission.Merchant's terms and conditions are visible on the bottom of every page on the...

Merchant's website and also include the refund policy as well as details about the Merchant's auto ship plan.A link to the terms and conditions is available below:http://bedroomguardian.com/terms.phpDetails about the Merchant's auto ship program are also available on the order page where the customer inputs their credit card information.Merchant's refund policy is easy and straight forward to understand. All the customer needs to do is return our product within 30 days, and they are granted a full refund with no questions asked.As what was stated in the email sent to the customer the refund already has been processed to his account on August 04, 2015, because Merchant have received a returned merchandise from the complainant.The Merchant refunded the complainant $49.80 for the charge on July and another refund for $49.80 for the charge on August, both refunds were processed on the same date August 04, 2015. Once a refund has been issued, it usually takes 3-5 business days for the credit to be posted to a customer's account, depending on their financial institution. This time frame is also indicated in the Merchant's terms and conditions. The Merchant also confirms that the customer was removed on the auto ship plan.Merchant is prepared to provide supporting documentation of the refund upon request. Merchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

Dear [redacted],The complainant in Revdex.com Complaint ID [redacted], claims that Bedroom Guardian ("Merchant") "charged more than ordered, collects installments without consumer permission.Merchant's terms and conditions are visible on the bottom of every page on the Merchant's website and it also...

includes Merchant's auto ship plan.A link to the terms and conditions is available below:http://bedroomguardian.com/terms.phpDetails about the Merchant's auto ship program are also available on the order page where the customer inputs their credit card information.As what was stated in the email sent to the customer the Merchant confirms that the customer was removed on the auto ship plan.Merchant is prepared to provide supporting documentation upon request. Merchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

Dear [redacted],The complainant in Revdex.com Complaint ID [redacted], claims that Bedroom Guardian ("Merchant") "charged more than ordered, had non existent refund policy, collects installments without consumer permission.Merchant's terms and conditions are visible on the bottom of...

every page on the Merchant's website and also include the refund policy as well as details about the Merchant's auto ship plan.A link to the terms and conditions is available below:http://bedroomguardian.com/terms.phpDetails about the Merchant's auto ship program are also available on the order page where the customer inputs their credit card information.Merchant's refund policy is easy and straight forward to understand. All the customer needs to do is return our product within 30 days, and they are granted a full refund with no questions asked.As what was stated in the email sent to the customer the refund has been processed to her account. Once a refund has been issued, it usually takes 3-5 business days for the credit to be posted to a customer's account, depending on their financial institution. This time frame is also indicated in the Merchant's terms and conditions. But the customer is still required to return the said product that he/she received.The Merchant also confirms that the customer was removed on the auto ship plan.Merchant is prepared to provide supporting documentation of the refund upon request. Merchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

Dear [redacted],Based on the complainants ZIP code ([redacted]) which is in Eastern Time and it is 3 hours ahead of Pacific Time, the complainant contacted Bedroom Guardian ("Merchant") during it's after hours. Please relay any questions to our Customer Service Department by...

calling [redacted] (Monday through Friday 9 AM to 5 PM PACIFIC STANDARD TIME). Merchant's terms and conditions are visible on the bottom of every page on the Merchant's website and also include the refund policy as well as details about the Merchant's auto ship plan.A link to the terms and conditions is available below:http://bedroomguardian.com/terms.phpDetails about the Merchant's auto ship program are also available on the order page where the customer inputs their credit card information.As what was stated in the email sent to the customer, the Merchant also confirms that the customer was removed on the auto ship plan.Merchant is prepared to provide supporting documentation upon request. Merchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

Dear [redacted],The complainant in Revdex.com Complaint ID [redacted], claims that Bedroom Guardian ("Merchant") "charged more than ordered, collects installments without consumer permission and unable to contact the company.The complainant is located in Lakewood, OH which is in Eastern...

time and the Merchant's Customer Service hours are from Monday through Friday, 9 AM to 5 PM Pacific Standard Time which is also indicated during off hours automated prompt. Eastern Time is 3 hours ahead of Pacific Time this explains why the complainant mentioned that he received a recording that the Customer Service line is still closed.Merchant's terms and conditions are visible on the bottom of every page on the Merchant's website and also include the refund policy as well as details about the Merchant's auto ship plan.A link to the terms and conditions is available below:http://bedroomguardian.com/terms.phpDetails about the Merchant's auto ship program are also available on the order page where the customer inputs their credit card information.The Merchant also confirms that the customer was removed on the auto ship plan.Merchant is prepared to provide supporting documentation upon request. Merchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

The complainant in Revdex.com Complaint ID [redacted], claims that Bedroom Guardian ("Merchant") "charged more than ordered, had non existent refund policy, collects installments without consumer permission.Merchant's terms and conditions are visible on the bottom of every page on the Merchant's website and also include the refund policy as well as details about the Merchant's auto ship plan.A link to the terms and conditions is available below:http://bedroomguardian.com/terms.phpDetails about the Merchant's auto ship program are also available on the order page where the customer inputs their credit card information.Merchant's refund policy is easy and straight forward to understand. All the customer needs to do is return our product within 30 days, and they are granted a full refund with no questions asked.As what was stated in the email sent to the customer the refund has been processed to his account. Once a refund has been issued, it usually takes 3-5 business days for the credit to be posted to a customer's account, depending on their financial institution. This time frame is also indicated in the Merchant's terms and conditions. But the customer is still required to return the said product that he/she received.The Merchant also confirms that the customer was removed on the auto ship plan and the customer was able to speak to one of our Customer Service Representative dated December 19, 2014 after this complaint was sent and the Customer was provided complete information about the Merchant's auto ship plan.Merchant is prepared to provide supporting documentation of the refund upon request. Merchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.

Complaint: [redacted]
I am rejecting this response because:
I don't appreciate the company saying I immediately canceled the shipment, the company kept sending and change their name and there was no documentation as stating to return to cancel in the envelope, only to call a number. I called and called the number it was not until it was reported to Revdex.com that I received the first response.  I accept the three months although but I would like an apology from the business insinuating that I was trying to make an extra buck.  If I was to do this I would get others involved as have already been.  I just wanted them to stop deducting and automatically sending those packages!!!!I feel that whomever it is responding is ignorant and covering up for not cancelling this order back when it was began, because its a scam.  This should not be an personal attack on my integrity unless he/she is the cause of the misunderstanding!
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to ME WITH THE FOLLOWING EXCEPTIONS:
only the packages can be returned without me paying postage; except the first package was opened does the company want this package returned also?  Please advise.  I will accept the offer of payment from all the months if I DO NOT HAVE TO PAY FOR POSTAGE TO RETURN AND HOW DO I RETURN THE PACKAGES OPENED AND UNOPENED?
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards, [redacted]