Bedroom Guardian, LLC

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear [redacted],The complainant in Revdex.com Complaint ID [redacted], claims that Bedroom Guardian ("Merchant") "charged more than ordered, had non existent refund policy, collects installments without consumer permission.Merchant's terms and conditions are visible on the bottom of every page on the...

Merchant's website and also include the refund policy as well as details about the Merchant's auto ship plan.A link to the terms and conditions is available below:http://bedroomguardian.com/terms.phpDetails about the Merchant's auto ship program are also available on the order page where the customer inputs their credit card information.Merchant's refund policy is easy and straight forward to understand. All the customer needs to do is return our product within 30 days, and they are granted a full refund with no questions asked.As what was stated in the email sent to the customer the refund has been processed to his account. Once a refund has been issued, it usually takes 3-5 business days for the credit to be posted to a customer's account, depending on their financial institution. This time frame is also indicated in the Merchant's terms and conditions. But the customer is still required to return the said product that he/she received.The Merchant also confirms that the customer was removed on the auto ship plan.Merchant is prepared to provide supporting documentation of the refund upon request. Merchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

I recently traveled, with my girlfriend and dog, to New York City(for a convention.) Our hotel, despite its satisfactory appearance, unnerved us, as we began to itch almost upon arrival. When the problem persisted upon our return home... Sure enough! We'd brought bed bugs back with us. Rather than dishing out the money for an exterminator, we looked up alternative solutions. Despite some skepticism from reviewers, we decided to purchase the product based on strong customer reviews. We could not have made a better decision. Our pestilence faded definitely each day and eventually was eliminated. This product has saved me enormous emotional and economic distress -- an effective quick fix to something I thought was going to be a huge problem.

[redacted]
This company  has charged my account  again  I just issued a complaint for charging my account  without  my permission  now they did it again  I'm so angry  please take  care of thid

Dear [redacted],The complainant in Revdex.com Complaint ID 10960829, claims that Bedroom Guardian ("Merchant") "charged more than ordered, had non existent refund policy, collects installments without consumer permission.Merchant's terms and conditions are visible on the bottom of...

every page on the Merchant's website and also include the refund policy as well as details about the Merchant's auto ship plan.A link to the terms and conditions is available below:http://bedroomguardian.com/terms.phpDetails about the Merchant's auto ship program are also available on the order page where the customer inputs their credit card information.Merchant's refund policy is easy and straight forward to understand. All the customer needs to do is return our product within 30 days, and they are granted a full refund with no questions asked.The complainant was already sent returns instructions through his/her email. Once a refund has been issued, it usually takes 3-5 business days for the credit to be posted to a customer's account, depending on their financial institution. This time frame is also indicated in the Merchant's terms and conditions. The Merchant also confirms that the customer was removed on the auto ship plan.Merchant is prepared to provide supporting documentation upon request. Merchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

[redacted]
Hello [redacted],
This is to confirm that the $74.70 (September) and $74.70 (October)
were successfully refunded to your account, the money may not reflect
right away, once a refund has been issued, it usually takes 3-5
business days for the credit to be posted to your account, depending
on your financial institution, but rest assured that we already
processed the refund today (October 13, 2014).
We also successfully cancelled your future orders.
Please send product returns to:
Bedroom Guardian
c/o Returns Processing Center
155 Fleet Street
Portsmouth, NH 03801
United States
Have a great day,
Bedroom Guardian Support
www.bedroomguardian.com

[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
 Hello [redacted],
This is to confirm that the $74.70 was successfully refunded to youraccount, the...

money may not reflect right away, once a refund has beenissued, it usually takes 3-5 business days for the credit to be postedto your account, depending on your financial institution, but restassured that we already processed the refund today (March 30, 2015).We also successfully cancelled your automatic re-order.TRACKING NUMBER: [redacted]Please send product returns to:Bedroom Guardianc/o Returns Processing Center155 Fleet StreetPortsmouth, NH 03801United StatesHave a great day,Bedroom Guardian Supportwww.bedroomguardian.com

Dear [redacted],The complainant in Revdex.com Complaint ID [redacted], claims that Bedroom Guardian ("Merchant") "charged more than ordered, had non existent refund policy, collects installments without consumer permission.Merchant's terms and conditions are visible on the bottom of every page on the...

Merchant's website and also include the refund policy as well as details about the Merchant's auto ship plan.A link to the terms and conditions is available below:http://bedroomguardian.com/terms.phpDetails about the Merchant's auto ship program are also available on the order page where the customer inputs their credit card information.Merchant's refund policy is easy and straight forward to understand. All the customer needs to do is return our product within 30 days, and they are granted a full refund with no questions asked.As what was stated in the email sent to the customer the refund has been processed to her account. Once a refund has been issued, it usually takes 3-5 business days for the credit to be posted to a customer's account, depending on their financial institution. This time frame is also indicated in the Merchant's terms and conditions. But the customer is still required to return the said products that he/she received.The Merchant also confirms that the customer was removed on the auto ship plan as of today January 27, 2016. The Merchant can provide proof that customer never made contact either in September or October to cancel the auto ship plan, this is the first time she made contact with The Merchant and in addition she never returned any merchandise to us for us to process a refund. Merchant is prepared to provide supporting documentation of the refund upon request. Merchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

Dear [redacted],Merchant's terms and conditions are visible on the bottom of every page on the Merchant's website and also include the refund policy as well as details about the Merchant's auto ship plan.Based on our records the complainant already contacted our Customer Service Department on...

September 22, 2016, 09:56 AM PST. And was already advised to return the merchandise that is within the 30 days money back guarantee, a refund of $19.90 on September 22, 2016 was also processed and all that is left to do is to return the merchandise. Once a refund has been issued, it usually takes 3-5 business days for the credit to be posted to a customer's account, depending on their financial institution. This time frame is also indicated in the Merchant's terms and conditions. But the customer is still required to return the said product that he/she received.A link to the terms and conditions is available below:http://bedroomguardian.com/terms.phpDetails about the Merchant's auto ship program are also available on the order page where the customer inputs their credit card information.Merchant's refund policy is easy and straight forward to understand. All the customer needs to do is return our product within 30 days, and they are granted a full refund with no questions asked.The Merchant also confirms that the customer was removed on the auto ship plan.Merchant is prepared to provide supporting documentation of the refund upon request. Merchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

What a fantastic product! My tenants were complaining about this particular issue and needed help curing it. I looked around in the local “big box” stores and found several other treatments. I tried two. Neither worked, and both left a considerable mess to clean up afterwards. I found this product online and could not be happier. Not only that, but when you compare the pricing on this versus the other two I tried, it isn’t even a contest. I am recommending this to other landlords in my BNI group now. It’s great.

Dear [redacted],The complainant in Revdex.com Complaint ID [redacted], claims that Bedroom Guardian ("Merchant") "charged more than ordered, had non existent refund policy, collects installments without consumer permission.Merchant's terms and conditions are visible on the bottom of...

every page on the Merchant's website and also include the refund policy as well as details about the Merchant's auto ship plan.A link to the terms and conditions is available below:http://bedroomguardian.com/terms.phpDetails about the Merchant's auto ship program are also available on the order page where the customer inputs their credit card information.Merchant's refund policy is easy and straight forward to understand. All the customer needs to do is return our product within 30 days, and they are granted a full refund with no questions asked.As what was stated in the email sent to the customer the refund has been processed to her account because we have received one package from the complainant and refunded her account for it. Once a refund has been issued, it usually takes 3-5 business days for the credit to be posted to a customer's account, depending on their financial institution. This time frame is also indicated in the Merchant's terms and conditions. The Merchant also confirms that the customer was removed on the auto ship plan.Merchant is prepared to provide supporting documentation of the refund upon request. Merchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

Dear [redacted],The complainant in Revdex.com Complaint ID [redacted], claims that Bedroom Guardian ("Merchant") "charged more than ordered, collects installments without consumer permission.Merchant's terms and conditions are visible on the bottom of every page on the Merchant's...

website and also include the refund policy as well as details about the Merchant's auto ship plan.A link to the terms and conditions is available below:http://bedroomguardian.com/terms.phpDetails about the Merchant's auto ship program are also available on the order page where the customer inputs their credit card information.Merchant's refund policy is easy and straight forward to understand. All the customer needs to do is return our product within 30 days, and they are granted a full refund with no questions asked.The customer have spoken to one of our Customer Service Representative today (August 31, 2015) and was assisted with the customer concern, as what was also stated in the email sent to the customer the refund already has been processed to her account. Once a refund has been issued, it usually takes 3-5 business days for the credit to be posted to a customer's account, depending on their financial institution. This time frame is also indicated in the Merchant's terms and conditions. But the customer is still required to return the said product that he/she received.The Merchant also confirms that the customer was removed on the auto ship plan.Merchant is prepared to provide supporting documentation of the refund upon request. Merchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

Merchant's terms and conditions are visible on the bottom of every page on the Merchant's website which includes details about the Merchant's auto ship plan.A link to the terms and conditions is available below:http://bedroomguardian.com/terms.phpDetails about the...

Merchant's auto ship program are also available on the order page where the customer inputs their credit card information.Merchant's policy is easy and straight forward to understand. It is stated on the terms and conditions "To customize this program or future shipments and charges, call customer service during regular business hours which are 9 am to 5 pm Pacific Standard Time." this means that the customer can cancel their auto ship program because there no commitment and no minimum to buy.As what was stated in the email sent to the customer the refund has been processed to her account and we already cancelled her order. Once a refund has been issued, it usually takes 3-5 business days for the credit to be posted to a customer's account, depending on their financial institution. This time frame is also indicated in the Merchant's terms and conditions. The Merchant also confirms that the customer was removed on the auto ship plan.Merchant is prepared to provide supporting documentation of the refund upon request. Merchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

Recently, I moved to a new apartment and soon discovered that it was infested with bedbugs. Soon they had overtaken all of my furniture; couches, mattresses, and anywhere they could hide. It had been making me miserable, and my landlord did nothing for me after giving me a treatment to use that did not work. I didn't want to spend a lot of money buying different products, and thankfully Bedroom Guardian was the end-all be-all in bedbug removal.
After just a few short months, our apartment was completely overrun, so I wasn't expecting to have as much success as I did with this; this was no minor infestation. The population of bedbugs went down fast, as did the number of bites I received each night. I've finally gotten rid of the issue for good, and I could not be more relieved. We have been about 4 weeks without a single trace of any bedbugs, and I'm happy that I was able to use something safe and effective to truly end our bed bug crisis. I let my landlord know of our success, and now he is using this for all of the apartments in my building with similar complaints to ours.

[redacted] 
Hello.   This email is in regard to my complaint with Bed Bug Gaurdian   #  #[redacted]. Thank you for your help in the matter below, but I now have received a NEW credit card bill and bedroom gaurdian has a new charge on it for 42.61 Canadian dollars or 32.85 U.S. funds.   I did not receive any product but it may be on the way, but I DID NOT even receive the product but did get charged a new charge so I would appreciate it if you would again contact them on my behalf.  I require a refund for this one too.They said they can not pay me back on my credit card so they will send me a cheque in the mail for the last one.  I have notified them I am writing to you in an email I sent them today {April 17} asking for a second refund.   Thank you very much again.  Sincerely [redacted].   
[redacted] 
Hello.   I got a new charge on my credit card for another product of bedroom gaurdian but I did not get the product, BUT..... it was charged on the very same day that I said you would have to send a cheque, so, I had already notified you and you had already said you would cancel and send me a refund the days BEFORE the NEW CHARGE appeared on my card.  So, I guess you will have to refund this one too and send me a SECOND cheque {check}.  I do not know why the charge appeared days after we were disputing this product order and charge.  I realize you have many people working for you and this may be that they did not know not to send it or it was sent from some other warehouse or something, but please send me another refund cheque for the charge that appeared on my April 6 credit card bill.  That would mean this charge is a different one than the one you already agreed to send me a refund check for.  I have notified the Revdex.com again.  Just so you know.  Thank you.  Please reply and let me know what you are going to do.  [redacted] { for [redacted]}                                                 Revdex.com    This is my complaint number  #[redacted].

The complainant in Revdex.com Complaint ID [redacted], claims that Bedroom Guardian ("Merchant") "charged more than ordered, had non existent refund policy, collects installments without consumer permission.
Merchant's terms and conditions are visible on the bottom of every page on the...

Merchant's website and also include the refund policy as well as details about the Merchant's auto ship plan.
A link to the terms and conditions is available below:
http://bedroomguardian.com/terms.php
Details about the Merchant's auto ship program are also available on the order page where the customer inputs their credit card information.
Merchant's refund policy is easy and straight forward to understand. All the customer needs to do is return our product within 30 days, and they are granted a full refund with no questions asked.
As what was stated in the email sent to the customer the refund has been processed to his account. Once a refund has been issued, it usually takes 3-5 business days for the credit to be posted to a customer's account, depending on their financial institution. This time frame is also indicated in the Merchant's terms and conditions. But the customer is still required to return the said product that he/she received.
The Merchant also confirms that the customer was removed on the auto ship plan.
Merchant is prepared to provide supporting documentation of the refund upon request. Merchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.

Complaint: [redacted]
I am rejecting this response because:there are still issues to be resolved .As for the 30 day money back guarantee it is clearly stated 60 days on the front of there website. I sent back the original package for a full refund of $128 and some odd cents via certified mail on Sept. 15th 2014. I also sent in the mail supporting documents in the mail for the overdraft fees.
Regards,
Christina Arnett

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: there is no reason behind that when a person orders somethen from your website they should get an order email and an email saying when it is shipped or not I have ordered a can of bedroom guardian spray and I havent recieved any email or anything that is why I reported this  I dont think your running your company right cause if u was u would be maken your custmers happy and your not
Regards,
[redacted]

Dear [redacted],The complainant in Revdex.com Complaint ID [redacted], claims that Bedroom Guardian ("Merchant") "charged more than ordered, had non existent refund policy, collects installments without consumer permission.Merchant's terms and conditions are visible on the bottom of...

every page on the Merchant's website and also include the refund policy as well as details about the Merchant's auto ship plan.A link to the terms and conditions is available below:http://bedroomguardian.com/terms.phpDetails about the Merchant's auto ship program are also available on the order page where the customer inputs their credit card information.Merchant's refund policy is easy and straight forward to understand. All the customer needs to do is return our product within 30 days, and they are granted a full refund with no questions asked.As what was stated in the email sent to the customer the refund has been processed to her account. Once a refund has been issued, it usually takes 3-5 business days for the credit to be posted to a customer's account, depending on their financial institution. This time frame is also indicated in the Merchant's terms and conditions. But the customer is still required to return the said products that he/she received.The Merchant also confirms that the customer was removed on the auto ship plan as of today January 27, 2016. The Merchant can provide proof that customer never made contact either in September or October to cancel the auto ship plan, this is the first time she made contact with The Merchant and in addition she never returned any merchandise to us for us to process a refund. Merchant is prepared to provide supporting documentation of the refund upon request. Merchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention