Bedroom Guardian, LLC

Dear [redacted], The complainant in Revdex.com Complaint ID [redacted], claims that Bedroom Guardian ("Merchant") sent a merchandise that does not meet the complainant's expectation.Merchant's terms and conditions are visible on the bottom of every page on the Merchant's website and also include...

the refund policy as well as details about the Merchant's auto ship plan.A link to the terms and conditions is available below:http://bedroomguardian.com/terms.phpMerchant's refund policy is easy and straight forward to understand. All the customer needs to do is return our product within 30 days, and they are granted a full refund with no questions asked.The complainant was already sent returns instructions through his/her email. Once a refund has been issued, it usually takes 3-5 business days for the credit to be posted to a customer's account, depending on their financial institution. This time frame is also indicated in the Merchant's terms and conditions. The Merchant also confirms that the customer was removed on the auto ship plan.Merchant is prepared to provide supporting documentation upon request. Merchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

Complaint: [redacted]
I am rejecting this response because:Sent product back as soon as received, have NOT EVER received email from co. regarding refund was processed or anything else. Has been over 2 months and have still not been credited.
Regards,
[redacted]

[redacted]
Dear Sirs,I did send respond to put the case on hold, immediately after the payment was sent. You may mark as satisfied. [redacted]

Dear [redacted],The complainant in Revdex.com Complaint ID [redacted], claims that Bedroom Guardian ("Merchant") "charged more than ordered, had non existent refund policy, collects installments without consumer permission.Merchant's terms and conditions are visible on the bottom of every page on the...

Merchant's website and also include the refund policy as well as details about the Merchant's auto ship plan.A link to the terms and conditions is available below:http://bedroomguardian.com/terms.phpDetails about the Merchant's auto ship program are also available on the order page where the customer inputs their credit card information.Merchant's refund policy is easy and straight forward to understand. All the customer needs to do is return our product within 30 days, and they are granted a full refund with no questions asked.As what was stated in the email sent to the customer the refund has been processed to his account. Once a refund has been issued, it usually takes 3-5 business days for the credit to be posted to a customer's account, depending on their financial institution. This time frame is also indicated in the Merchant's terms and conditions. We still have not received the said product, but it's probably on it's way, as a proof this is the tracking number [redacted] and this can be verified through [redacted] or by calling [redacted]The Merchant also confirms that the customer was removed on the auto ship plan.Merchant is prepared to provide supporting documentation of the refund upon request. Merchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

[redacted]
Dear Jay Pollock,
The complainant in Revdex.com Complaint ID [redacted], claims that Bedroom
Guardian ("Merchant") "charged more than ordered, had non existent
refund policy, collects installments without consumer permission.
Merchant's terms and conditions are visible on the bottom of every
page on the Merchant's website and also include the refund policy as
well as details about the Merchant's auto ship plan.
A link to the terms and conditions is available below:
http://bedroomguardian.com/terms.php
Details about the Merchant's auto ship program are also available on
the order page where the customer inputs their credit card
information.
Merchant's refund policy is easy and straight forward to understand.
All the customer needs to do is return our product within 30 days, and
they are granted a full refund with no questions asked.
As what was stated in the email sent to the customer the refund has
been processed to his account. Once a refund has been issued, it
usually takes 3-5 business days for the credit to be posted to a
customer's account, depending on their financial institution. This
time frame is also indicated in the Merchant's terms and conditions.
But the customer is still required to return the said product that
he/she received.
The Merchant also confirms that the customer was removed on the auto ship plan.
Merchant is prepared to provide supporting documentation of the refund
upon request. Merchant has noted that the Revdex.com letter that came with
the complaint specifically stated NOT to include any personally
identifying information when responding to a Revdex.com complaint, and thus
Merchant has withheld all supporting documentation since it identifies
the customer.
Sincerely,
Bedroom Guardian, LLC
Loss Prevention

Dear [redacted],The complainant in Revdex.com Complaint ID [redacted], claims that Bedroom Guardian ("Merchant") "charged their account again without consumer permission.As of June 03, 2015 Merchant confirms that the customer was removed on the auto ship plan and also was refunded an amount of $74.70 on the same date and Merchant never charged the complainant's account again. The Merchant have provided proof of all the transaction and was sent to the complainant's email as Revdex.com specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint.The complainant also still did not returned any merchandise to the Merchant.The Merchant also confirms that the customer was removed on the auto ship plan.Merchant is prepared to provide supporting documentation of the refund upon request. Merchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

Complaint: [redacted]
I am rejecting this response because: there was no such agreement.  it was stated as a one time deal.  there will be no more.
.  I have cancelled the credit card.  they cannot steal anymore.  they have also been turned over to an attorney for criminal l fraud.  thanks Revdex.com
Regards,
[redacted]

Dear [redacted],The complainant in Revdex.com Complaint ID [redacted], claims that Bedroom Guardian ("Merchant") "charged more than ordered, collects installments without consumer permission.Merchant's terms and conditions are visible on the bottom of every page on the Merchant's...

website and also includes details about the Merchant's auto ship plan.A link to the terms and conditions is available below:http://bedroomguardian.com/terms.phpDetails about the Merchant's auto ship program are also available on the order page where the customer inputs their credit card information.The Merchant confirms that the customer was removed on the auto ship plan.Merchant is prepared to provide supporting documentation upon request. Merchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
Henry Simon

Dear [redacted], The complainant in Revdex.com Complaint ID [redacted], claims that Bedroom Guardian ("Merchant") did sent an email confirmation of the order.The merchant has re-sent the confirmation email to the complainant as requested, if for any reason that the complainant did not receive the initial confirmation during an order, it is not the Merchant's intention to do so. And the complainant placed the order on the website and each successful order, all customers are presented with an invoice at the end of every purchase which they can save or even print out.And the complainant's order was also confirmed when he spoke to one of our customer service representatives on March 07, 2016 09:54 AM and was even provided a time frame when he will receive the order, which complainant already mentioned in his complaint. It means that the time frame of delivery already was provided prior to filing this complaint.Merchant is prepared to provide supporting documentation upon request. Merchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

Dear [redacted],The complainant in Revdex.com Complaint ID [redacted], claims that Bedroom Guardian ("Merchant") "charged more than ordered, had non existent refund policy, collects installments without consumer permission.We have attached a copy of the email that we sent to the customer, because as per customer the Merchant never did sent him an email confirming the refund.Merchant is prepared to provide supporting documentation of the refund upon request. Merchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear [redacted],The complainant in Revdex.com Complaint ID [redacted], claims that Bedroom Guardian ("Merchant") "charged the complainant's account and did not sent any orders.The complainant's mailing address is as follows:[redacted]This is also the list of the...

tracking numbers as a proof that Merchant did sent the Merchandise/Orders that was charged for the month of June, July and August to the complainant's mailing address provided above. The following orders was sent via USPS.[redacted] (JUNE)[redacted] (JULY)[redacted] (AUGUST)Merchant's terms and conditions are visible on the bottom of every page on the Merchant's website and also include the refund policy as well as details about the Merchant's auto ship plan.Merchant's refund policy is easy and straight forward to understand. All the customer needs to do is return our product within 30 days, and they are granted a full refund with no questions asked.A link to the terms and conditions is available below:http://bedroomguardian.com/terms.phpDetails about the Merchant's auto ship program are also available on the order page where the customer inputs their credit card information.As what was stated in the email sent to the customer the refund has been processed to her account. Once a refund has been issued, it usually takes 3-5 business days for the credit to be posted to a customer's account, depending on their financial institution. This time frame is also indicated in the Merchant's terms and conditions. But the customer is still required to return the said product that he/she received.The Merchant also confirms that the customer was removed on the auto ship plan.Merchant is prepared to provide supporting documentation of the refund upon request. Merchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

Dear [redacted],The complainant in Revdex.com Complaint ID [redacted], claims that Bedroom Guardian ("Merchant") "charged more than ordered, had non existent refund policy, collects installments without consumer permission.Merchant's terms and conditions are visible on the bottom of every page on the...

Merchant's website and also include the refund policy as well as details about the Merchant's auto ship plan.A link to the terms and conditions is available below:http://bedroomguardian.com/terms.phpDetails about the Merchant's auto ship program are also available on the order page where the customer inputs their credit card information.Merchant's refund policy is easy and straight forward to understand. All the customer needs to do is return our product within 30 days, and they are granted a full refund with no questions asked.The complainant claims that the Merchant's original number was "[redacted]", which is entirely false. The Revdex.com itself can prove that the Merchant's phone number always has been "([redacted]" this phone number was provided to the Revdex.com from the start and it was never changed. Furthermore the phone number "[redacted]" is a toll free number of a cruise ship company in the US.The Merchant only offers a 30 day money back guarantee, but the complainant was given a refund for three months (January, February and April) and was not even required to return anymore products. This action clearly shows how the Merchant is willing to assist the complainant with her concern. If the complainant really intended on getting a refund from her packages back in September 2015 she could have returned it already since then, but the complainant kept all those packages up to this point.The complainant is using the Revdex.com complaint in getting what she want, she was provided a wide amount of exemption by getting a three months refund oppose to the Merchant's money back guarantee program that the customer agreed upon initial purchase of our merchandise.The complainant is using the Revdex.com complaint in getting what she want, she was provided a wide amount of exemption by getting a three month refund oppose with the Merchant's money back guarantee program that the customer agreed upon initial purchase of our merchandise.The Merchant also confirms that the customer was removed on the auto ship plan.Merchant is prepared to provide supporting documentation of the refund upon request. Merchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
[redacted]

This is the perfect product for me! Let me start off by saying that I live in a dorm where a bed bug infestation started on the floor below mine and since I had friends that lived on that floor I visited often and was worried that I could bring the infestation upstairs. A week later after the epidemic was announced I started noticing increased itching and upon further inspection, especially in the cracks of my mattress, I noticed signs of bed bugs meaning that the infestation has spread, more particularly, has spread into my room and on my mattress. After my initial shock of disgust wore off I told a friend that lived on the floor below mine about the presence of bed bugs in my room. That’s when they told me about the bedroom guardian. Apparently, their parents had ordered it for them and after receiving it and following the directions of placing it under their bed my friend immediately noticed a difference. They stated that the itching decreased almost instantly and after a week the bed bugs were nearly gone. With such encouraging advice I obviously went ahead and purchased the bedroom guardian, and now several months later I am more than satisfied. I don’t have bed bugs and I haven’t had them since purchasing the bedroom guardian but several of my friends on different floors now have dealt with or are continuing to deal with bed bugs. It’s nice to know that I can still hang out with my friends without worrying about getting those nasty little buggers. No quarantine for this girl!

Dear [redacted],The complainant in Revdex.com Complaint ID [redacted], claims that Bedroom Guardian ("Merchant") "charged more than ordered, collects installments without consumer permission.Merchant's terms and conditions are visible on the bottom of every page on the Merchant's website and also...

includes details about the Merchant's auto ship plan.A link to the terms and conditions is available below:http://bedroomguardian.com/terms.phpDetails about the Merchant's auto ship program are also available on the order page where the customer inputs their credit card information.The Merchant confirms that the customer was removed on the auto ship plan.Merchant is prepared to provide supporting documentation upon request. Merchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

Dear [redacted],The complainant in Revdex.com Complaint ID [redacted], claims that Bedroom Guardian ("Merchant") "charged more than ordered, had non existent refund policy, collects installments without consumer permission.Merchant's terms and conditions are visible on the bottom of...

every page on the Merchant's website and also include the refund policy as well as details about the Merchant's auto ship plan.A link to the terms and conditions is available below:http://bedroomguardian.com/terms.phpDetails about the Merchant's auto ship program are also available on the order page where the customer inputs their credit card information.Merchant's refund policy is easy and straight forward to understand. All the customer needs to do is return our product within 30 days, and they are granted a full refund with no questions asked.As what was stated in the email sent to the customer the refund already was processed on December 10, 2015, she also was able to speak with one of our Customer Service Representative on the same date and she was assured that it was taken care of, since the merchandise is already on it's way to our return address location at that time. Once a refund has been issued, it usually takes 3-5 business days for the credit to be posted to a customer's account, depending on their financial institution. This time frame is also indicated in the Merchant's terms and conditions. The Merchant also confirms that the customer was removed on the auto ship plan.Merchant is prepared to provide supporting documentation of the refund upon request. Merchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

Dear [redacted],The complainant in Revdex.com Complaint ID [redacted], claims that Bedroom Guardian ("Merchant") "charged more than ordered, had non existent refund policy, collects installments without consumer permission.Merchant's terms and conditions are visible on the bottom of...

every page on the Merchant's website and also include the refund policy as well as details about the Merchant's auto ship plan.A link to the terms and conditions is available below:http://bedroomguardian.com/terms.phpDetails about the Merchant's auto ship program are also available on the order page where the customer inputs their credit card information.Merchant's refund policy is easy and straight forward to understand. All the customer needs to do is return our product within 30 days, and they are granted a full refund with no questions asked.As what was stated in the email sent to the customer the refund has been processed to her account. Once a refund has been issued, it usually takes 3-5 business days for the credit to be posted to a customer's account, depending on their financial institution. This time frame is also indicated in the Merchant's terms and conditions. But the customer is still required to return the said product that he/she received with tracking number 9374869903500516639474 (USPS).The customer did not make any contact with the Merchant in the past and cancelled the subscription, but the Merchant confirms that the customer was removed on the auto ship plan effective today August 17, 2015.Merchant is prepared to provide supporting documentation of the refund upon request. Merchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

The complainant in Revdex.com Complaint ID [redacted], claims that Bedroom Guardian ("Merchant") "charged more than ordered, had non existent refund policy, collects installments without consumer permission. 
Merchant's terms and conditions are visible on the bottom of every page...

on the Merchant's website and also include the refund policy as well as details about the Merchant's auto ship plan.
A link to the terms and conditions is available below:
http://bedroomguardian.com/terms.php
Details about the Merchant's auto ship program are also available on the order page where the customer inputs their credit card information.
Merchant's refund policy is easy and straight forward to understand. All the customer needs to do is return our product within 30 days, and they are granted a full refund with no questions asked.
The customer was provided already the with a full refund, since he spoke to one of our customer service representative, and this confirmation was sent to his email and as well as the instruction how to return the product, but instructions are already provided as well on the Merchant's Terms and Conditions.
The Merchant also confirms that the customer was removed on the auto ship plan.
Merchant is prepared to provide supporting documentation of the refund upon request. Merchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.