Bedroom Guardian, LLC

I normally do not write reviews; however, I found it necessary to write a simple & short review about Bedroom Guardian. Reason being, I have never found any other company that offers effective bug repellent devices..that was unheard of to me, until I came across this company. On top of that, Bedroom Guardian proves just how effective their devices are by offering a 30 day any reason guarantee. Honestly, you simply cannot beat that.
Personally, I would recommend their devices to anyone who has bug problems within their home.

I live in an apartment complex and I am worried, when I saw a neighbor threw their mattress, I was afraid to ask because I know he won't tell the truth, my brother told me about the bedroom guardian, I hesitate because it's too good to be true, but then I thought to still try it. We don't see any bed bugs in our apartment, but this gives me peace of mind that I will never have one.

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear [redacted],The complainant in Revdex.com Complaint ID [redacted], claims that Bedroom Guardian ("Merchant") "charged more than ordered, had non existent refund policy, collects installments without consumer permission.As what was stated in the email sent to the customer the refund has been processed to her account for $49.80 on September 01, 2015. Once a refund has been issued, it usually takes 3-5 business days for the credit to be posted to a customer's account, depending on their financial institution. This time frame is also indicated in the Merchant's terms and conditions. But the customer is still required to return the said product that he/she received.The Merchant also confirms that the customer was removed on the auto ship plan.Merchant's terms and conditions are visible on the bottom of every page on the Merchant's website and also include the refund policy as well as details about the Merchant's auto ship plan.A link to the terms and conditions is available below:http://bedroomguardian.com/terms.phpDetails about the Merchant's auto ship program are also available on the order page where the customer inputs their credit card information.Merchant's refund policy is easy and straight forward to understand. All the customer needs to do is return our product within 30 days, and they are granted a full refund with no questions asked.Merchant is prepared to provide supporting documentation of the refund upon request. Merchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

Dear Marcus Rasmussen,The complainant in Revdex.com Complaint ID [redacted], claims that Bedroom Guardian ("Merchant") "charged more than ordered, had non existent refund policy, collects installments without consumer permission.Merchant's terms and conditions are visible on the bottom of...

every page on the Merchant's website and also include the refund policy as well as details about the Merchant's auto ship plan.A link to the terms and conditions is available below:http://bedroomguardian.com/terms.phpDetails about the Merchant's auto ship program are also available on the order page where the customer inputs their credit card information.Merchant's refund policy is easy and straight forward to understand. All the customer needs to do is return our product within 30 days, and they are granted a full refund with no questions asked.As what was stated in the email sent to the customer the refund has been processed to his account. Once a refund has been issued, it usually takes 3-5 business days for the credit to be posted to a customer's account, depending on their financial institution. This time frame is also indicated in the Merchant's terms and conditions. But the customer is still required to return the said product that he/she received.The Merchant also confirms that the customer was removed on the auto ship plan.Merchant is prepared to provide supporting documentation of the refund upon request. Merchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

Dear [redacted],The complainant in Revdex.com Complaint ID [redacted], claims that Bedroom Guardian ("Merchant") "charged more than ordered, had non existent refund policy, collects installments without consumer permission.Merchant's terms and conditions are visible on the bottom of...

every page on the Merchant's website and also include the refund policy as well as details about the Merchant's auto ship plan.A link to the terms and conditions is available below:http://bedroomguardian.com/terms.phpDetails about the Merchant's auto ship program are also available on the order page where the customer inputs their credit card information.Merchant's refund policy is easy and straight forward to understand. All the customer needs to do is return our product within 30 days, and they are granted a full refund with no questions asked.As what was stated in the email sent to the customer the refund already has been processed to his account on August 04, 2015, because Merchant have received a returned merchandise from the complainant.The Merchant refunded the complainant $49.80 for the charge on July and another refund for $49.80 for the charge on August, both refunds were processed on the same date August 04, 2015. Once a refund has been issued, it usually takes 3-5 business days for the credit to be posted to a customer's account, depending on their financial institution. This time frame is also indicated in the Merchant's terms and conditions. The Merchant also confirms that the customer was removed on the auto ship plan.Merchant is prepared to provide supporting documentation of the refund upon request. Merchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

After having a nasty problem, I used Bedroom Guardian and so far I haven’t have any trouble with the bedbugs. Me and my girlfriend ordered them for the apartment we were staying in for some time and it has definitely given us a piece of mind. It worked better than expected and overall we’ve had only positive experiences with this company. They are real professionals, highly recommended.

Dear [redacted],The complainant in Revdex.com Complaint ID [redacted], claims that Bedroom Guardian ("Merchant") "charged more than ordered, had non existent refund policy, collects installments without consumer permission.Merchant's terms and conditions are visible on the bottom of...

every page on the Merchant's website and also include the refund policy as well as details about the Merchant's auto ship plan.A link to the terms and conditions is available below:http://bedroomguardian.com/terms.phpDetails about the Merchant's auto ship program are also available on the order page where the customer inputs their credit card information.Merchant's refund policy is easy and straight forward to understand. All the customer needs to do is return our product within 30 days, and they are granted a full refund with no questions asked.As what was stated in the email sent to the customer the refund has been processed to her account. Once a refund has been issued, it usually takes 3-5 business days for the credit to be posted to a customer's account, depending on their financial institution. This time frame is also indicated in the Merchant's terms and conditions. But the customer is still required to return the said products that he/she received.The Merchant also confirms that the customer was removed on the auto ship plan.Merchant is prepared to provide supporting documentation of the refund upon request. Merchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

Dear [redacted],The complainant in Revdex.com Complaint ID [redacted], claims that Bedroom Guardian ("Merchant") "charged more than ordered, had non existent refund policy, collects installments without consumer permission.Merchant's terms and conditions are visible on the bottom of every page on the...

Merchant's website and also include the refund policy as well as details about the Merchant's auto ship plan.A link to the terms and conditions is available below:http://bedroomguardian.com/terms.phpDetails about the Merchant's auto ship program are also available on the order page where the customer inputs their credit card information.Merchant's refund policy is easy and straight forward to understand. All the customer needs to do is return our product within 30 days, and they are granted a full refund with no questions asked.As what was stated in the email sent to the customer the refund has been processed to her account, this is also already discussed when she spoke to one of our Customer Service Representative. Once a refund has been issued, it usually takes 3-5 business days for the credit to be posted to a customer's account, depending on their financial institution. This time frame is also indicated in the Merchant's terms and conditions. But the customer is still required to return the said product that he/she received.Regarding the issue of customer not receiving the package, this is the tracking number for the said package [redacted], this can be verified by checking online through www.usps.com or by calling USPS Toll Free number and it will tell that the merchandise was delivered to the complainant's shipping address on file.The Merchant also confirms that the customer was removed on the auto ship plan.Merchant is prepared to provide supporting documentation of the refund upon request. Merchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

Complaint: [redacted]
I am rejecting this response because:I was removed of course my choice cancelled my card, but they need to make it so people can talk to someone on the phones, nobody answers the phones to help you this is where they scam you so you can't cancel anything if you want ,I wanted to talk to them to solve the problem and you can't when they don't talk to you.
Regards,
[redacted]

My husband and I traveled for several vacations over the summer and were very worried about bringing bedbugs home due to some questionable hotels we stayed in. We decided to purchase the Bedroom Guardian and give it a try. It has worked great at keeping the bugs at bay and is so easy to use! All you have to is put it between your mattress and box spring. I liked this option because I wasn’t spraying anything or using chemicals in my home that could be harmful to us or our pets. We will definitely be using the Bedroom Guardian to keep bugs out of our home.

Dear [redacted], The complainant in Revdex.com Complaint ID [redacted], claims that he was unable to contact Bedroom Guardian ("Merchant") through phone.As what the complainant stated that he tried to contact the Merchant and got a message that it's closed. Upon checking the complainant's...

location, he is in Toledo, OH which is in Eastern Time and our Customer Service line is open from Monday through Friday, 9 AM to 5 PM Pacific Standard Time and it is mentioned in our automated prompt.Eastern Time is 3 hours ahead of Pacific Time which explains why the complainant received a recording that the Customer Service Department is still closed. The Merchant do follow the said hours.As a proof to that, the complainant was able to speak to one of our Customer Service Representative on March 07, 2016 09:54 AM Pacific Standard Time which is around 12:54 PM Eastern Time where the customer is located.Merchant is prepared to provide supporting documentation upon request. Merchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

I first stumbled upon Bedroom Guardian when I noticed bugs on my two of our kid’s beds and was obviously concerned about their health. I was skeptical about the product when I first got it, which I always am about new products, but I was pleasantly surprised. Almost from the start we noticed that the population of bugs originally noticed was dwindling dramatically. A little while after that, we couldn’t find any more signs of the bed bugs that were there. We were very satisfied with the results and keep them on the kid’s beds (the only place we have seen the bugs) on there to try and keep the environment bug-free. I have already recommended this product to family and friends, and we gladly share that with anyone else who may be having issues with the dreaded bed-bug.

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
[redacted]

The complainant in Revdex.com Complaint ID [redacted]  claims that Bedroom Guardian ("Merchant") " charged more than ordered, had non existent refund policy, collects installments without consumer permission.
Merchant's terms and conditions are visible on the bottom of every page...

on the Merchant's website and also include the refund policy as well as details about the Merchant's auto ship plan.
A link to the terms and conditions is available below:
http://bedroomguardian.com/terms.php
Details about the Merchant's auto ship program are also available on the order page where the customer inputs their credit card information.
Complainant requests for a refund, Merchant's refund policy is easy and straight forward to understand. All the customer needs to do is return our product within 30 days, and they are granted a full refund with no questions asked.
As what was stated in the email sent to the customer the refund has been processed to her account. Once a refund has been issued, it usually takes 3-5 business days for the credit to be posted to a customer's account, depending on their financial institution. This time frame is also indicated in the Merchant's terms and conditions.
The Merchant also confirms that the customer was removed on the auto ship plan.
Merchant is prepared to provide supporting documentation of the refund upon request. Merchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear [redacted], The complainant in Revdex.com Complaint ID [redacted], claims that Bedroom Guardian ("Merchant") sent a merchandise that does not meet the complainant's expectation.Merchant's terms and conditions are visible on the bottom of every page on the Merchant's website...

and also include the refund policy as well as details about the Merchant's auto ship plan.A link to the terms and conditions is available below:http://bedroomguardian.com/terms.phpMerchant's refund policy is easy and straight forward to understand. All the customer needs to do is return our product within 30 days, and they are granted a full refund with no questions asked.As what was stated in the email sent to the customer the refund has been processed to her account. Once a refund has been issued, it usually takes 3-5 business days for the credit to be posted to a customer's account, depending on their financial institution. This time frame is also indicated in the Merchant's terms and conditions. But the customer is still required to return the said product that he/she received. The complainant was already sent returns instructions through his/her email. The Merchant also confirms that the customer was removed on the auto ship plan.Merchant is prepared to provide supporting documentation upon request. Merchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

The complainant in Revdex.com Complaint ID [redacted], claims that Bedroom Guardian ("Merchant") did not provide any order confirmation and did not provide the merchandise.Merchant's Customer Care Contact Number is listed in every page on the Merchant's website and Merchant's website has a...

Contact link where all contact information is listed and the customer can contact us for any questions that they may have.A link to the "Contact" which is on the Merchant's website is available below:https://bedroomguardian.com/contact.htmlAs what was stated in the email sent to the customer the product has been delivered successfully on January 09, 2015 and the email includes the tracking number of the merchandise and where it was delivered.Merchant is prepared to provide supporting documentation of the delivery upon request. Merchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.

from: [redacted] <[redacted]>to: "[email protected]" <[email protected]>date: Tue, Aug 18, 2015 at 4:49 PMsubject: RE: You have a New Message from Revdex.com Regarding Complaint #[redacted]I apologize for the delay in responding - my computer was on an old program and would notallow me to open up.   I now have new technology.   I wish to inform you that immediately following mycomplaint, Bedroom Guardian did refund me the charged to my account  but I did have to return the unwanted shipment at my cost.   There was no word of apology.Thanks for your help in this matter-your actions were impressive and speedy.[redacted]

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
[redacted]