Bedroom Guardian, LLC

Dear [redacted],The complainant in Revdex.com Complaint ID [redacted], claims that Bedroom Guardian ("Merchant") "charged more than ordered, had non existent refund policy, collects installments without consumer permission.Merchant's terms and conditions are visible on the bottom of every page on the...

Merchant's website and also include the refund policy as well as details about the Merchant's auto ship plan.A link to the terms and conditions is available below:http://bedroomguardian.com/terms.phpDetails about the Merchant's auto ship program are also available on the order page where the customer inputs their credit card information.Merchant's refund policy is easy and straight forward to understand. All the customer needs to do is return our product within 30 days, and they are granted a full refund with no questions asked.The customer have spoken to one of our Customer Service Representative on September 02, 2015 and was assisted with the customer concern, as what was also stated in the email sent to the customer the refund already has been processed to her account. Once a refund has been issued, it usually takes 3-5 business days for the credit to be posted to a customer's account, depending on their financial institution. This time frame is also indicated in the Merchant's terms and conditions. But the customer is still required to return the said product that he/she received.The Merchant also confirms that the customer was removed on the auto ship plan.Merchant is prepared to provide supporting documentation of the refund upon request. Merchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
[redacted]

I never, EVER thought that I would get bedbugs. I keep my house tidy and I was very embarrassed to be in a situation where I had to call someone to come clean my home for bed bugs and treat my bedroom and beyond... it was a nightmare. But luckily, I found Bedroom Guardian. They are personable, professional and discreet. I obviously didn't want my neighbors to know, and with this product, everything is kept INSIDE of the house and I didn't have to have a professional come out. On top of that, they are affordable. I would highly recommend Bedroom Guardian to anyone that I know.

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear [redacted],The complainant in Revdex.com Complaint ID [redacted], claims that Bedroom Guardian ("Merchant") "charged more than ordered, had non existent refund policy, collects installments without consumer permission.Merchant's terms and conditions are visible on the bottom of every page on the...

Merchant's website and also include the refund policy as well as details about the Merchant's auto ship plan.A link to the terms and conditions is available below:http://bedroomguardian.com/terms.phpDetails about the Merchant's auto ship program are also available on the order page where the customer inputs their credit card information.Merchant's refund policy is easy and straight forward to understand. All the customer needs to do is return our product within 30 days, and they are granted a full refund with no questions asked.The complainant was already sent returns instructions through his/her email. Once a refund has been issued, it usually takes 3-5 business days for the credit to be posted to a customer's account, depending on their financial institution. This time frame is also indicated in the Merchant's terms and conditions. The Merchant also confirms that the customer was removed on the auto ship plan.Merchant is prepared to provide supporting documentation of the refund upon request. Merchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

Dear [redacted], The complainant in Revdex.com Complaint ID 10750905, claims that Bedroom Guardian ("Merchant") sent a merchandise that does not meet the complainant's expectation.Merchant's refund policy is easy and straight forward to understand. All the customer needs to do is return our...

product within 30 days, and they are granted a full refund with no questions asked.Merchant's terms and conditions are visible on the bottom of every page on the Merchant's website and also include the refund policy.A link to the terms and conditions is available below:http://bedroomguardian.com/terms.phpThe complainant was already sent returns instructions through his/her email. Once a refund has been issued, it usually takes 3-5 business days for the credit to be posted to a customer's account, depending on their financial institution. This time frame is also indicated in the Merchant's terms and conditions. Merchant is prepared to provide supporting documentation upon request. Merchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

from: Bedbug Expert <[email protected]>
to: [redacted].[redacted]@msn.com
cc: [email protected]
date: Mon, Oct 13, 2014 at 10:00 AM
subject: Bedroom Guardian Refund
Hello [redacted],
This is to confirm that the $74.70 (September) and $74.70 (October)
were successfully refunded to your account, the money may not reflect
right away, once a refund has been issued, it usually takes 3-5
business days for the credit to be posted to your account, depending
on your financial institution, but rest assured that we already
processed the refund today (October 13, 2014).
We also successfully cancelled your future orders.
Please send product returns to:
Bedroom Guardian
c/o Returns Processing Center
155 Fleet Street
Portsmouth, NH 03801
United States
Have a great day,
Bedroom Guardian Support
www.bedroomguardian.com

Dear [redacted],The complainant in Revdex.com Complaint ID [redacted], claims that Bedroom Guardian ("Merchant") "sent him an email and opted him to receive email but unable to opt out from it. Merchant's Customer Service Department can be reached by calling [redacted]...

(Monday through Friday, 9 AM to 5 PM Pacific Standard Time)The complainant filed this complaint on May 01, 2016 which falls on a weekend and we are still close.The Merchant confirms that the customer was removed on any email listings.Merchant is prepared to provide supporting documentation upon request. Merchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
[redacted]

My wife and I went on vacation and stayed in many hotels along the way. To our surprise, when we came home we started finding bed bugs on our mattress! My wife raced to the nearest store and picked up a few different products that would target the issue we were facing. Unfortunately, after a week of using these products, we were still finding the bugs. I started searching online for solutions and found the Bedroom Guardian product. I usually don’t make online purchases but we were desperate! I received the product and after reading through the instructions, I began using it immediately. Within a few days we started seeing a difference – the bugs were disappearing! We are now bed bug free and we are so happy that we can sleep soundly at night once again! After that scare, we always keep Bedroom Guardian in our house. We know that it’s a product we can trust to take care of the problem!

Dear [redacted], This is regarding the Revdex.com Complaint ID [redacted].Merchant already responded to the complainant's request. We believe that this complaint must now be closed because the complainant already have added additional comments which is as follows."I did receive the refund from bedroom Guardian in a very quick action on there part! Even though the product did not work for me I am very pleased in the way Bed room Guardian quickly handled my issue. Thanks again to the Revdex.com for professionally and efficiently handling my concerns and effectively mediating the resolve of my complaint. "The comments from the consumer indicates that he is satisfied how we handle his concern.Merchant is prepared to provide supporting documentation upon request. Merchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

Complaint: [redacted]
I am rejecting this response because:Thanks for noting the time zone difference.  I didn't realize that at first but I have made phone call attempts within the correct business hours and received the same recording.  Anyways, that's not a big issue...

with me it just made it look fishy because my wife just went through a similar situation with the same kind of phone voicemails and it ended up being fraud.I do not remember at all seeing what is on your website currently.  I had ordered this stuff months ago and I do not recall it being the same - detailing the monthly installments.  My issue is that it was not clear enough of what the company was wanting to charge at the time of my first purchase.  Why not make that part of the "purchase agreement" as visible and noticeable?  I would not have done the deal if I knew there were future installments.  That should be an option at the time of checkout, it should not default into the customer automatically signed up until cancelled.  I would not have bought anything.  The company email states that the refund of the last 2 charges have been initiated but product(s)? must be returned.  Was I suppose to get more packages?  I haven't gotten anything since the last 2 charges.  This is becoming a little more confusing.  I just want a refund and move on.  Thank you for your time.Regards,
[redacted]

Dear [redacted],Merchant's terms and conditions are visible on the bottom of every page on the Merchant's website and also include the refund policy as well as details about the Merchant's auto ship plan.Based on our records the complainant already contacted our Customer...

Service Department on September 22, 2016, 09:56 AM PST. And was already advised to return the merchandise that is within the 30 days money back guarantee, a refund of $19.90 on September 22, 2016 was also processed and all that is left to do is to return the merchandise. Once a refund has been issued, it usually takes 3-5 business days for the credit to be posted to a customer's account, depending on their financial institution. This time frame is also indicated in the Merchant's terms and conditions. But the customer is still required to return the said product that he/she received.A link to the terms and conditions is available below:http://bedroomguardian.com/terms.phpDetails about the Merchant's auto ship program are also available on the order page where the customer inputs their credit card information.Merchant's refund policy is easy and straight forward to understand. All the customer needs to do is return our product within 30 days, and they are granted a full refund with no questions asked.The Merchant also confirms that the customer was removed on the auto ship plan.Merchant is prepared to provide supporting documentation of the refund upon request. Merchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

Dear [redacted],The complainant in Revdex.com Complaint ID [redacted], claims that Bedroom Guardian ("Merchant") "collects installments without consumer permission.Merchant's terms and conditions are visible on the bottom of every page on the Merchant's website and it includes the details about the...

Merchant's auto ship plan.A link to the terms and conditions is available below:http://bedroomguardian.com/terms.phpDetails about the Merchant's auto ship program are also available on the order page where the customer inputs their credit card information.As what was stated in the email sent to the customer the auto refill already was discontinued. The Merchant confirms that the customer was removed on the auto ship plan.Merchant is prepared to provide supporting documentation upon request. Merchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

Dear [redacted],The complainant in Revdex.com Complaint ID [redacted], claims that Bedroom Guardian ("Merchant") "charged more than ordered without consumer permission.Merchant already have contacted the complainant regarding the order that was processed online. The complainant...

accidentally added an item when he ordered on the Merchant's website.As what was stated in the email sent to the customer and as what was discussed over the phone, the refund has been processed to his account and order has been corrected. Once a refund has been issued, it usually takes 3-5 business days for the credit to be posted to a customer's account, depending on their financial institution. This time frame is also indicated in the Merchant's terms and conditions. Merchant is prepared to provide supporting documentation of the refund upon request. Merchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

[redacted]
Have been ill. we are mailing back the bedguardian packages we have have for reimbursements.  just securing fees for postages if needed.  thank you[redacted]

Dear [redacted],Regarding Revdex.com Complaint ID [redacted]:The complainant's concern already was address in the previous response. The complainant can follow the following instructions in returning the product, which can also be found on our terms and conditions page, the link is listed below:http://bedroomguardian.com/terms.phpPlease send product returns to:Bedroom Guardianc/o Returns Department155 Fleet StreetPortsmouth, NH 03801United StatesThe contact information you used at the time of purchase should be on the package that you are sending back. We are not responsible for lost or stolen items. We recommend the use of some type of delivery confirmation system for all returned items to ensure proper delivery.Merchant is prepared to provide supporting documentation upon request. Merchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

Dear [redacted], The complainant in Revdex.com Complaint ID [redacted], claims that Bedroom Guardian ("Merchant") sent a merchandise that does not meet the complainant's expectation and was not refunded yet even though the products were already returned.The complainant did not...

provide more time for The Merchant to process her refund, we have confirmed that we just received the merchandise recently and the complainant was provided a full refund as stated on Merchant's terms and conditions regarding refund policy.The complainant already was refunded $74 and $9.95 respectively to her credit card which ends with [redacted]. Once a refund has been issued, it usually takes 3-5 business days for the credit to be posted to a customer's account, depending on their financial institution. This time frame is also indicated in the Merchant's terms and conditions. The Merchant also sent an email confirmation to [redacted] as a proof that the said charges already were refunded. Merchant is prepared to provide supporting documentation upon request. Merchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

Dear [redacted],The complainant in Revdex.com Complaint ID [redacted], claims that Bedroom Guardian ("Merchant") "collects installments without consumer permission.Merchant's terms and conditions are visible on the bottom of every page on the Merchant's website and it includes the...

details about the Merchant's auto ship plan.A link to the terms and conditions is available below:http://bedroomguardian.com/terms.phpDetails about the Merchant's auto ship program are also available on the order page where the customer inputs their credit card information.As what was stated in the email sent to the customer the auto refill already was discontinued. The Merchant confirms that the customer was removed on the auto ship plan.Merchant is prepared to provide supporting documentation upon request. Merchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

The complainant ([redacted] J [redacted]) in Revdex.com Complaint ID [redacted] claims that Bedroom Guardian ("Merchant") Never answer phone for support of any kind. Product returned. Requesting account to be closed.
This Revdex.com complaint is not consistent with what actually happened.
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Contrary to the complainant's claims that no one answers the phone and said that she returned a Merchandise, the Merchant can find the following communication from the complainant:
1. One phone call on March 05, 2014, stating that she wants to cancel the order, but since the package has been shipped out, the customer was advised to return it and the refund will be processed once the Bedroom Guardian product was received. Which is part of  the Merchant Return and Refund Policy (http://bedroomguardian.com/terms.html) 
2. Another phone call on March 13, 2014 stating the same as above. The complainant was also assured that her account has been closed when she called in on March 05, 2014. And she just needs to return the Bedroom Guardian product to qualify for a refund. 
The complainant's Revdex.com complaint was filed on March 10th. Even after contacting the Merchant on March 05, 2014.
The Merchant is willing to provide a refund on the Bedroom Guardian product that was shipped on March 4th and confirmed Delivered on March 8th (Tracking Number: [redacted]), provided that the complainant return the product within 30 days.
The Merchant is fully prepared to furnish evidence against the complainant, a telephone call recording, at the request of the Revdex.com.
Sincerely,
Bedroom Guardian, LLC
Loss Prevention