Bedroom Guardian, LLC

Dear [redacted],The complainant in Revdex.com Complaint ID [redacted], claims that Bedroom Guardian ("Merchant") "was closed and unable to contact to cancel the subscription.The complainant claims that everytime he tried to contact us we are closed, our Customer Service Department can...

be reached by calling [redacted] from Monday through Friday 9 AM to 5 PM Pacific Standard Time. The complainant is in [redacted] which is in Central Time and Central Time is 2 hours ahead of Pacific Time.As what was stated in the email sent to the customer the Merchant confirms that the customer was already removed on the auto ship plan.Merchant is prepared to provide supporting documentation upon request. Merchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

Dear [redacted],The complainant in Revdex.com Complaint ID [redacted], claims that Bedroom Guardian ("Merchant") "charged more than ordered, had non existent refund policy, collects installments without consumer permission.Merchant's terms and conditions are visible on the bottom of...

every page on the Merchant's website and also include the refund policy as well as details about the Merchant's auto ship plan.A link to the terms and conditions is available below:http://bedroomguardian.com/terms.phpDetails about the Merchant's auto ship program are also available on the order page where the customer inputs their credit card information.Merchant's refund policy is easy and straight forward to understand. All the customer needs to do is return our product within 30 days, and they are granted a full refund with no questions asked.As what was stated in the email sent to the customer the refund has been processed to her account. Once a refund has been issued, it usually takes 3-5 business days for the credit to be posted to a customer's account, depending on their financial institution. This time frame is also indicated in the Merchant's terms and conditions. But the customer is still required to return the said product that he/she receivedThe Merchant also confirms that the customer was removed on the auto ship plan.Merchant is prepared to provide supporting documentation of the refund upon request. Merchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Concerning Bedroom Guardian. LLCThey have put another 39.80 on my account 11/12/15.Now they have to give me another credit of 39.80 for this charge!!I checked my account to see if they did a credit of 39.80, which they did on 11/19/15, that was for the 10/13/15 charge to myaccount. Thank you for your help!![redacted]

Complaint: [redacted]
I am rejecting this response because:
 I DO NOT BELIEVE IT IS TRUTHFUL. On JANUARY 15 I CALLED BEDROOM GUARDIAN AND AFTER WAITING ON HOLD FOR 45 MINUTES, I WAS VERY NASTILY TOLD THEY HAD NOT RECEIVED MY RETURN. THEN IMMEDIATELY DISPUTED THE CHARGES WITH CHASE, MY CREDIT CARD COMPANY. ON JANUARY !8 I FILED THE Revdex.com COMPLAINT. EVERYTHING ABOUT BEDROOM GUARDIAN IS DISHONEST.
I ACCEPT THE REFUND --IT IS THE LEAST THEY CAN DO-- BUT NOT THEIR EXPLANATION.
Regards,
[redacted]

The complainant in Revdex.com Complaint ID [redacted], claims that Bedroom Guardian ("Merchant") "charged more than ordered, had non existent refund policy, collects installments without consumer permission.Merchant's terms and conditions are visible on the bottom of every page on the Merchant's website and also include the refund policy as well as details about the Merchant's auto ship plan.A link to the terms and conditions is available below:http://bedroomguardian.com/terms.phpDetails about the Merchant's auto ship program are also available on the order page where the customer inputs their credit card information.Merchant's refund policy is easy and straight forward to understand. All the customer needs to do is return our product within 30 days, and they are granted a full refund with no questions asked.As what was stated in the email sent to the customer the refund has been processed to her account. Once a refund has been issued, it usually takes 3-5 business days for the credit to be posted to a customer's account, depending on their financial institution. This time frame is also indicated in the Merchant's terms and conditions. But the customer is still required to return the said product that he/she received.The Merchant also confirms that the customer was removed on the auto ship plan.Merchant is prepared to provide supporting documentation of the refund upon request. Merchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.

Dear [redacted],The complainant in Revdex.com Complaint ID [redacted], rejected the response and claims that Bedroom Guardian ("Merchant") "did not provide a proper return address.Merchant's refund policy is easy and straight forward to understand. All the customer needs to do is return our product within 30 days, and they are granted a full refund with no questions asked.The Merchant's return address is also indicated on each package as this is a strict compliance with the USPS as oppose to the complainants claim, click the link below to view the details: [redacted]Due to this rare circumstance, the Merchant is willing to provide a full refund from September to April if given that the complainant will return all said packages, including the January, February and April refills which was supposedly complainant can keep and still receive a refund. If the complainant still wishes to receive all refund from September to April all packages MUST be returned.These are tracking numbers provided by the USPS and indicated on each package that the complainant received from us.[redacted] (SEPTEMBER)[redacted] (OCTOBER)[redacted] (NOVEMBER)[redacted] (DECEMBER)[redacted] (JANUARY)[redacted] (FEBRUARY)[redacted] (APRIL)If for ANY reason that the complainant decided not to pursue in returning all packages from September to April, the Merchant's offer to provide her a refund from January, February and April will still stand and the complainant does not need to return anything if that is the option that she will accept. The Merchant apologized for any misunderstanding that this issue has caused but as what was said already in the previous response, we are showing all efforts in assisting the complainant with her concern.The Merchant also confirms that the customer was removed on the auto ship plan.Merchant is prepared to provide supporting documentation upon request. Merchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

To Whom It May Concern,
I ordered ONE of the Bedroom Guardian kits. Was not pleased, as it is not as advertised! They automatically sign you us for a monthly delivery. I would not recommend this company or product to anyone.
I have requested a refund---we shall see if it ever comes through. I spoke to Karen by phone and she said that my cost was to be refunded.
Unhappy former Customer,
[redacted].

Bedroom Guardian's (Merchant) terms and conditions are visible on the bottom of every page on the Merchant's website and also include the refund policy as well as details about the Merchant's auto ship plan.A link to the terms and conditions is available...

below:[redacted]
The complainant already have contacted our Customer Service Department yesterday and was even advised to return the merchandise in compliance with our return and refund policy, but the complainant does not want to cooperate and instead she disconnected the call, the representative who assisted the complainant even called her back numerous times to provide information about her refund and customer keep hanging up the phone and refused to listen. We are willing to provide proof such as call records upon request.Merchant's refund policy is easy and straight forward to understand. All the customer needs to do is return our product within 30 days, and they are granted a full refund with no questions asked.And as oppose to what the complainant claims, all our products contains label, with ingredients list and all important information about our product, we also include a copy of an instruction manual on each package.Details about the Merchant's auto ship program are also available on the order page where the customer inputs their credit card information.As what was stated in the email sent to the customer the refund has been processed to her account. Once a refund has been issued, it usually takes 3-5 business days for the credit to be posted to a customer's account, depending on their financial institution. This time frame is also indicated in the Merchant's terms and conditions. The Merchant also confirms that the customer was removed on the auto ship plan.Merchant is prepared to provide supporting documentation of the refund upon request. Merchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

Dear [redacted], The complainant in Revdex.com Complaint ID 10750905, claims that Bedroom Guardian ("Merchant") sent a merchandise that does not meet the complainant's expectation.Merchant's refund policy is easy and straight forward to understand. All the customer needs to do is...

return our product within 30 days, and they are granted a full refund with no questions asked.Merchant's terms and conditions are visible on the bottom of every page on the Merchant's website and also include the refund policy.A link to the terms and conditions is available below:http://bedroomguardian.com/terms.phpThe complainant was already sent returns instructions through his/her email. Once a refund has been issued, it usually takes 3-5 business days for the credit to be posted to a customer's account, depending on their financial institution. This time frame is also indicated in the Merchant's terms and conditions. Merchant is prepared to provide supporting documentation upon request. Merchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

[redacted]
[redacted]
[redacted]Just received my $25 credit from the company.Want to thank you very much, once you contacted them, their response was very quick- had been trying for over 2 months to get a response.The $25 was not that important.it was the moral victory that they cannot do that to consumers and get away with it, felt like $250,000. Again thank you very much.                                                                                            [redacted]

Dear [redacted],The complainant in Revdex.com Complaint ID [redacted], claims that Bedroom Guardian ("Merchant") "charged more than ordered, had non existent refund policy, collects installments without consumer permission.Merchant's terms and conditions are visible on the bottom of...

every page on the Merchant's website and also include the refund policy as well as details about the Merchant's auto ship plan.A link to the terms and conditions is available below:http://bedroomguardian.com/terms.phpDetails about the Merchant's auto ship program are also available on the order page where the customer inputs their credit card information.Merchant's refund policy is easy and straight forward to understand. All the customer needs to do is return our product within 30 days, and they are granted a full refund with no questions asked.As what was stated in the email sent to the customer the refund has been processed to her account. Once a refund has been issued, it usually takes 3-5 business days for the credit to be posted to a customer's account, depending on their financial institution. This time frame is also indicated in the Merchant's terms and conditions. But the customer is still required to return the said product that he/she will be receiving, the complainant is in [redacted] but the refill order already was shipped out and on it's way to her.This is the tracking number [redacted], the complainant can track it online through [redacted]
The Merchant also confirms that the customer was removed on the auto ship plan.Merchant is prepared to provide supporting documentation of the refund upon request. Merchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear [redacted],The complainant in Revdex.com Complaint ID [redacted], claims that Bedroom Guardian ("Merchant") "charged more than ordered, had non existent refund policy, collects installments without consumer permission.Merchant's terms and conditions are visible on the bottom of every page on the...

Merchant's website and also include the refund policy as well as details about the Merchant's auto ship plan.A link to the terms and conditions is available below:http://bedroomguardian.com/terms.phpDetails about the Merchant's auto ship program are also available on the order page where the customer inputs their credit card information.Merchant's refund policy is easy and straight forward to understand. All the customer needs to do is return our product within 30 days, and they are granted a full refund with no questions asked.As what was stated in the email sent to the customer the refund has been processed to her account. Once a refund has been issued, it usually takes 3-5 business days for the credit to be posted to a customer's account, depending on their financial institution. This time frame is also indicated in the Merchant's terms and conditions. But the customer is still required to return the said product that he/she received with tracking number 9374869903500516639474 (USPS).The customer did not make any contact with the Merchant in the past and cancelled the subscription, but the Merchant confirms that the customer was removed on the auto ship plan effective today August 17, 2015.Merchant is prepared to provide supporting documentation of the refund upon request. Merchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

Dear [redacted],The complainant in Revdex.com Complaint ID [redacted], claims that Bedroom Guardian ("Merchant") "charged more than ordered, had non existent refund policy, collects installments without consumer permission.Merchant's terms and conditions are visible on the bottom of every page on the...

Merchant's website and also include the refund policy as well as details about the Merchant's auto ship plan.A link to the terms and conditions is available below:http://bedroomguardian.com/terms.phpDetails about the Merchant's auto ship program are also available on the order page where the customer inputs their credit card information.Merchant's refund policy is easy and straight forward to understand. All the customer needs to do is return our product within 30 days, and they are granted a full refund with no questions asked.As what was stated in the email sent to the customer the refund has been processed to her account. Once a refund has been issued, it usually takes 3-5 business days for the credit to be posted to a customer's account, depending on their financial institution. This time frame is also indicated in the Merchant's terms and conditions. But the customer is still required to return the said product that he/she receivedThe Merchant also confirms that the customer was removed on the auto ship plan.Merchant is prepared to provide supporting documentation of the refund upon request. Merchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

Fantastic product! I am looking for this kind of product and needed help curing it. I looked around in the local “big box” stores and found several other treatments. Neither worked, and both left a considerable mess.I found this product online and could not be happier.it work perfectly and highly recommending this product.. It’s great.

I am truly grateful for the professionalism and help I received recently from Bedroom Guardian. My Wife was undergoing serious bites from Bed Bugs and it was literally a living nightmare for her and myself for having to see her go through such discomfort. I called Bedroom Guardian and they were so understanding and took care of our concerns and more importantly...our BED BUGS! Thank you again and please call upon Bedroom Guardian to eliminate Bed Bugs out of your lives.

I ordered a product from Bedroom Guardian and I can't get a hold of them. They leave you waiting on the phone forever. I want to tell them that I no longer want to receive their auto delivery. They took money out of my bank account and I no longer want to receive their bedbug product. How can I get ahold of them if they won't answer the phone. This is a scam.

Dear [redacted],The complainant in Revdex.com Complaint ID [redacted], claims that Bedroom Guardian ("Merchant") "charged more than ordered, had non existent refund policy, collects installments without consumer permission.Merchant's terms and conditions are visible on the bottom of every page on the Merchant's website and also include the refund policy as well as details about the Merchant's auto ship plan.A link to the terms and conditions is available below:http://bedroomguardian.com/terms.phpDetails about the Merchant's auto ship program are also available on the order page where the customer inputs their credit card information.Merchant's refund policy is easy and straight forward to understand. All the customer needs to do is return our product within 30 days, and they are granted a full refund with no questions asked.As what was stated in the email sent to the customer the refund has been processed to her account. Once a refund has been issued, it usually takes 3-5 business days for the credit to be posted to a customer's account, depending on their financial institution. This time frame is also indicated in the Merchant's terms and conditions. But the customer is still required to return the said product that he/she received.The Merchant also confirms that the customer was removed on the auto ship plan.Merchant is prepared to provide supporting documentation of the refund upon request. Merchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

The complainant in Revdex.com Complaint ID 10308864, claims that Bedroom Guardian ("Merchant") "charged more than ordered, had non existent refund policy, collects installments without consumer permission.
Merchant's terms and conditions are visible on the bottom of every page on...

the Merchant's website and also include the refund policy as well as details about the Merchant's auto ship plan.
A link to the terms and conditions is available below:
http://bedroomguardian.com/terms.php
Details about the Merchant's auto ship program are also available on the order page where the customer inputs their credit card information.
Merchant's refund policy is easy and straight forward to understand. All the customer needs to do is return our product within 30 days, and they are granted a full refund with no questions asked.
As what was stated in the email sent to the customer the refund has been processed to his account. Once a refund has been issued, it usually takes 3-5 business days for the credit to be posted to a customer's account, depending on their financial institution. This time frame is also indicated in the Merchant's terms and conditions. But the customer is still required to return the said product that he/she received.
As what was stated in the email sent to the customer the refund has been processed to his account. Once a refund has been issued, it usually takes 3-5 business days for the credit to be posted to a customer's account, depending on their financial institution. This time frame is also indicated in the Merchant's terms and conditions. But the customer is still required to return the said product that he/she received.
Merchant is prepared to provide supporting documentation of the refund upon request. Merchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.